Hyatt Place Amarillo-West
About Hyatt Place Amarillo-West
Hyatt Place Amarillo-West is located in Amarillo, 27 miles from Palo Duro Canyon State Park. Featuring a fitness center, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property has an indoor pool, restaurant and shared lounge, and Austin Park is 5.6 miles away. The rooms at the hotel come with a flat-screen TV with satellite channels and a safety deposit box. All rooms will provide guests with a fridge. A buffet breakfast is available at Hyatt Place Amarillo-West. There's an in-house bar and guests can also use the business area. Speaking English and Spanish at the 24-hour front desk, staff will be happy to provide guests with practical advice on the area. Rick Husband Amarillo International Airport is 12 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel is generally praised for its cleanliness, comfort, and friendly staff. The location is also frequently mentioned as a pro. However, some guests have issues with noise, breakfast, and minor maintenance problems.
- Cleanliness
- Comfortable rooms
- Noise from other guests or thin walls
- Breakfast quality or variety
- 5/5
Clan room and comfortable bed. Nice shower and clean towels. Fridge to keep drinks cool for long road trip.
- 3/5
Pleasant
- 1/5
Pillows were musky, old phones with outdated charging options. Room was not maintained and had broken accessories. Floors, baseboards, legs of chairs, basically anything not surface level was extremely dusty. Bathrooms were visibly not scrubbed sadly had stained surfaces and towels.
- 3/5
I was charged once by Expedia and again by the hotel for our stay. The hotel is trying to resolve this but i have yet to receive the credit.
- 4/5
Not the hotel problem but too much street construction in area.
- 2/5
The location was good, but the cost was a bit high. The room was OK a little bit rundown but relatively clean. The shower was not great. They should work on that.
- 4/5
Clean neat and good staff
- 5/5
Clean and quiet rooms.
- 5/5
Exceptional
- 3.5/5
It was very nice and clean. Nothing everything was very updated and clean
- 4.5/5
Breakfast was basic, eggs, bacon, cereal, toast, bagel. Satisfactory Bacon was fatty and limp. Could have had more breakfast items.
- 2/5
The walls were quite thin, we could hear a baby crying throughout the night. There was a slow drain in the bathroom, created standing water. There were hairs of someone else on the bathroom floor. The two staff when I checked in were not friendly, they were odd. I would not stay again.
- 4.5/5
Very nice and beautiful. Room was very clean and had everything we needed. My only complaint is that in all my looking on the listing it did not say the amount for the pet fee was $75 which was almost as much as I paid for the room along with the $50 deposit making the amount I was expecting to pay much higher than budgeted. Staff was very kind and gave us free breakfast with it for the surprise. Recommend having that information included in the listing so others can plan better for their trips.
- 4.5/5
Very nice and beautiful. Room was very clean and had everything we needed. My only complaint is that in all my looking on the listing it did not say the amount for the pet fee was $75 which was almost as much as I paid for the room along with the $50 deposit making the amount I was expecting to pay much higher than budgeted. Staff was very kind and gave us free breakfast with it for the surprise. Recommend having that information included in the listing so others can plan better for their trips.
- 4/5
Clean, like new. Spacious rooms, and convenient area. Weak water pressure in the shower and confusing TV. Would book again without hesitation if price was right
- 5/5
Great hotel. Very clean. The front Desk staff was amazing. Abd very helpful with my 3 years old boy
- 3/5
Pillows left something to be desired, as did the bed, breakfast was not free. Walls paper thin, but overall the property was clean and adequate. Close to highway.
- 5/5
Heated pool and a wonderful breakfast.
- 4/5
Very good
- 4.5/5
This is a pretty standard motel/hotel. Everything is done to an acceptable standard. The air conditioner was something akin to an aircraft engine on a test bed until we just turned it off. Otherwise, the room was comfortable clean, neat and tidy with a good desk and and a nice big bed. all ok with the normal well trained pleasant staff. There is a Red Robin restaurant adjacent (nothing else for miles). Something new for me and an acceptable standard of food with a pleasant accommodating staff. The air conditioner was very noisy
- 4.5/5
This is a pretty standard motel/hotel. Everything is done to an acceptable standard. The air conditioner was something akin to an aircraft engine on a test bed until we just turned it off. Otherwise, the room was comfortable clean, neat and tidy with a good desk and and a nice big bed. all ok with the normal well trained pleasant staff. There is a Red Robin restaurant adjacent (nothing else for miles). Something new for me and an acceptable standard of food with a pleasant accommodating staff. The air conditioner was very noisy
- 1/5
Seemed shabby. Things didn’t work well.
- 5/5
Staff was super friendly and helpful. It was super clean and new, and the pool was clean and lots of fun. Would absolutely stay again especially for the price.
- 4/5
The hotel was one of the better hotels I have stayed in for a while. The staff was especially helpful, going out of their way to assist when needed. The room was very well kept. The only criticism I have is the A/C was somewhat noisy, but the staff attended to it when I reported it.
- 5/5
Place to stay loved it very clean
- 5/5
Very friendly, clean, peaceful, good location Pool maybe a little more privacy or something to cover up windows felt exposed .
- 5/5
Very friendly, clean, peaceful, good location Pool maybe a little more privacy or something to cover up windows felt exposed .
- 2/5
The check in was very easy, and the location if travelling on I-40 is convenient. Room was clean. The TV didn't work in the room. We called to see about another room, but tapparently it is a hotel issue at present. I had to fiddle with the back of the tv myself to get anything to turn on, but they charged us full price for the room. Additionally, the shades seem to be missing the black out portion, so we had a tough time trying to fall asleep with lights from the neighboring hotels and interstate coming into the room. To boot, the sun woke us earlier than we had wanted after a 9 hour drive in the dark!
- 2/5
The check in was very easy, and the location if travelling on I-40 is convenient. Room was clean. The TV didn't work in the room. We called to see about another room, but tapparently it is a hotel issue at present. I had to fiddle with the back of the tv myself to get anything to turn on, but they charged us full price for the room. Additionally, the shades seem to be missing the black out portion, so we had a tough time trying to fall asleep with lights from the neighboring hotels and interstate coming into the room. To boot, the sun woke us earlier than we had wanted after a 9 hour drive in the dark!
- 5/5
Exceptional
- 5/5
Great place to stay.
- 4/5
Great room always sleep so good at a Hyatt! Breakfast and staff were great and so helpful! Loved my experience!!
- 2/5
It was alright
- 5/5
Great stay
- 5/5
Clean room and friendly staff
- 3/5
Bathroom need a little more cleaning and floor needs to be swept. The ceiling had a crack in it and some of the ceiling was falling but not to bad i really didn't care
- 4.5/5
Superb
- 5/5
Great breakfast
- 4/5
A little pricey
- 4/5
A little pricey
- 5/5
Nice room, friendly staff
- 4.5/5
Superb
- 4/5
Good
- 4/5
Nice place to stay. The breakfast wasn’t free and was okay, like your typical free breakfast.
- 5/5
Awesome Breakfast. Clean quiet room. Friendly staff. Multiple restaurants and shopping right across the street. Simply wonderful.
- 5/5
Great breakfast, friendly staff
- 5/5
Yes
- 5/5
Love this place!
- 5/5
Property very clean, shows some normal wear due to age. Staff was exceptional.
- 5/5
great
- 4/5
Yes
- 5/5
Great!
- 5/5
We will definitely stay again.
- 5/5
Nice hotel. Great location
- 5/5
Staff was friendly and room was clean and comfortable. Crazy that they charge for breakfast.
- 5/5
K
- 5/5
Clean room
- 5/5
Clean and comfortable room. Friendly staff. The breakfast buffet was nice. The bed was super comfy and I thought that the shower was stylish and nice looking as well.
- 5/5
The best staff I have seen in a long time! Amazing will stay again
- 5/5
Room very clean. Breakfast had good variety but is no longer free. Staff polite and friendly.
- 5/5
The pool was a little dirty but still swimmable and enjoyable.
- 3/5
Welcoming to pets. It would be nice to just have a deposit not a non-refundable fee for pets. Was a little frustrating that Breakfast was not included in the price…and it was not advertised very well that it wasn’t.
- 4/5
The staff here are always super friendly and helpful. Don’t like that the breakfast bar now costs $8 a person AND they got rid of some of the options. Still, it’s a nice, clean hotel.
- 5/5
Clean and spacious rooms.
- 5/5
Very good hotel. Well located, clean, good size room and great staff. Highly recommend.
- 5/5
Extreme clean and also smell very clean. Everbody on staff was very friendly. The only thing was the occupants next room kept us awake for a short time.You could hear them talking out loud and their dog was also bark for a while . Overall was great place to stay. We staying there again for sure.
- 5/5
Room was clean bed was was nice
- 5/5
Very nice and clean hotel. Friendly staff
- 5/5
Yes
- 5/5
Nice
- 5/5
Great location and place was nice and updated. They charge for breakfast and their touchiness door locks need some help. Overall, easy to get in and out with the layout and the decor was nice for the brand. Staff was great.
- 3/5
I came expecting the best. Everything was fine until I asked the young lady at the front desk if she had any local menus. Which is a common thing that a lot of places have for guest. She looked at me like I was stupid. As I was getting ready to go up to my room I looked back at her and she was rolling her eyes. I said something and she acted like I was stupid. I go up to my assigned floor and looked at my key and she did not write or told us our room number so I had to walk back down to get it. I needed some ice and when I saw the ice machine I almost threw up. Other than that everything was fine.
- 5/5
Yes
- 5/5
Room was perfect, all staff were polite and courteous the breakfast was the best one by far!!
- 2/5
Both beds were terribly soft that it made it impossible to get a good night's sleep. When checking in, we had to wait nearly 20 minutes for an employee who appeared to be doing double duty as the bartender.
- 5/5
Very clean room and hotel was nice. Did not use any of the amenities but looked nice. Breakfast was ok.
- 5/5
N/a
- 5/5
Clean
- 5/5
Room was great and spotless.
- 5/5
Staff was super helpful and rooms so clean
- 4/5
The bed and pillow was very comfy!!!!! Overall, very nice!!
- 5/5
Clean room
- 5/5
Clean and comfortable. Great for families!
- 5/5
Spacious rooms, bathroom was also roomy. Breakfast delicious, and friendly staff. Definitely will stay here again.
- 5/5
Also, the $75 up-charge for our pet was exorbitant!!!
- 5/5
I recommend this hotel 100%, I want to highlight the kindness of the staff members.
- 5/5
The staff is the best! Polite. Professional. Courteous. Thoughtful.
- 5/5
Clean room, nice swimming pool, great customer service, helpful and nice staff
- 5/5
Great staff
- 4/5
The room was very nice in a safe feeling neighborhood. The only thing is the shades are kind of shear and the parking lot lighting is too bright. It keeps us up, the bed was nice but we didn’t sleep well because of the shades. Good breakfast is worth the $8 a person if it’s not included in the room price.
- 5/5
Beautiful hotel, unreasonable pet deposit across hyatt brand
- 5/5
The staff was friendly. Room was excellent.
- 3/5
Room and staff were great, only issue is the ahower had little pressure.
- 4/5
God location. Clean hotel
- 5/5
It was a very comfortable, quiet, and clean hotel with friendly staff. We got in late and appreciated that there were salads and drinks for purchase at the bar. Obviously, it is a mid-range hotel, but I am giving it 5 b/c it delivered what it promised.
- 2/5
Check in was OK. When I got to my room, it was ice cold. Turned the heater up, which worked great but could not find the source of this cold. Turns out there was actually wind coming through the window sealing. Stuffed towel around it. Turned on TV, channels won’t change.. picked up phone to call front desk about TV and room phone doesn’t work. Called main number with my cell phone. They answered “we’re busy checking in other guests” and put me on hold. I finally gave up. Looked all around the bed for an an outlet for my CPAP and there isn’t a plug on either bedside table. Had to dig behind the mattress to find a plug. Next morning, wanted to sleep in to get some rest, but the housekeepers were busy doing their rendition of “ yelling and laughing at each other from both ends of the hall”. Finally gave up and checked out where I told the front desk about the room issues and they acted as if they couldn’t care less or had heard it numerous times before? The only reason I’m even giving two stars is the fact that the room tea kettle worked and the shower was great. Bed was OK but did not have enough covers because of the window issue. In retrospect should have asked for a new room, but I was too tired. Will not be ever staying here again.
- 5/5
Breakfast was good -- especially since it had fresh fruit (!) -- room was good although the bathroom floor was kind of old looking. Clean, though throughout.
- 5/5
Very clean hotel. The beds were comfortable! The staff was very friendly.
- 5/5
Breakfast was first class. Lots of choices. Thanks!
- 5/5
Nice and clean
- 5/5
Great Staff, clean facility
- 5/5
very safe and quiet place!
- 5/5
Sink had some mold Shower head not working properly. It had hard water deposits At check in we were told breakfast was from 7 to 10 am . Our second night (morning) they closed breakfast at 9am so we missed it.
- 4/5
The pool was full of chlorine and salt. It was really unejoyable
- 5/5
Courteous and welcoming staff, very clean rooms, comfortable beds!
- 5/5
Great breakfast, the fruit choices were very good
- 2/5
Customer service wasn’t super-friendly at any point of the stay. Very perfunctory rather than genuinely polite. When walking around the lobby with my child in the morning, I was repeatedly asked by staff in an almost forsuspicious manner if I had been “checked in” for breakfast, I.e., had I paid for breakfast. Very odd interaction to be that on edge about ensuring people pay for breakfast. Breakfast should be complimentary or included in the room price at a hotel of this caliber. I travel often for work and I never have to pay for breakfast in many hotels at this level (or even lesser quality). I have stayed at another Hyatt Place elsewhere in TX (College Station) and breakfast is included there. The rooms were very cold and it felt like the heat did not get hot enough to keep the room truly warm. It was snowing the day we left, so the temperature was pretty low overnight. The outside temperature definitely dropped the room temperature a lot and it kept waking my baby up. The pack-and-play in the room was of low quality. Mattress was thin and you could feel the support bars through it. Anytime our baby would move around she would wake up from being cold or uncomfortable. Finally, the pack-and-play was set up in the room with a bunch of hotel sheets folded up around the mattress. I’m sure the person who set it up meant well, but that isn’t considered safe sleep for a baby.
- 3/5
Staff was courteous, bed was not comfortable… charged for breakfast
- 4/5
easy check in
- 5/5
The room was super clean, and as a solo female traveler, I felt super safe. It's clustered amongst other hotels; it's quiet and really comfortable. The shower was amazing, and the bed was super comfortable. Recommend 100%!
- 4/5
Nice hotel for an overnight stay over.
- 5/5
The hotel looked brand new. Super clean and super safe. We got in late at night and left the next morning but everything was great. Would definitely stay there again for sure.
- 4/5
Room was very clean and set up nicely. Blackout blinds were very nice. The advertised free breakfast is actuall $8.00 per person. It is comparable to a continental simple but adequate breakfast. We even had to bus our own table. Staff was very professional and personal.
- 4/5
breakfast costs extra.
- 5/5
.
- 5/5
Really nice place and very clean.
- 5/5
My husband and our youngest stayed here on their way to Houston and we (as a family) were doing the trip for Christmas and he told me he wanted me to book this hotel on our way back to Colorado! We stayed in the Drury on our way to Houston and i was VERY disappointed in that hotel! Let me tell you that i was VERY thankful we stayed in the Hyatt on the way home! We have stayed in almost all the hotels in that area and for now on we are ONLY staying in the Hyatt!!
- 4/5
Didn’t eat breakfast - too expensive. Overall the place was quite nice and modern.
- 4/5
Friendly staff, good breakfast options & clean rooms.
- 3/5
The beds in room 218 need changed out for new ones. My daughter was in 215 and she had dog hair all over her when she woke up.
- 5/5
Spacious rooms and convenient location
- 4/5
Extremely loud. Walls are paper thin. Great price.
- 5/5
Clean room
- 5/5
Excellent facility and spacious room.
- 5/5
Staff was super friendly and helpful - room was spotless and clean !!
- 5/5
Warm welcome with the staff. The room is clean and neat. My kids love to stay and dont wanna leave.
- 3/5
The staff was courteous and friendly upon arrival, which made check-in pleasant. The hotel appeared newly decorated, and the room décor was attractive. Unfortunately, the cleanliness of the room was unacceptable. There were hygiene wrappers on the floor under the bed, and it was evident that the bedding, including the covers and pillowcases, had not been changed. This significantly impacted the overall experience.
- 5/5
We love staying here when visiting Amarillo!!! Friendly & helpful staff, clean, spacious rooms … great location!!!
- 4/5
Nice room
- 4/5
Clean room, friendly staff
- 5/5
We like to stay there when we head to Prescott, Arizona. It is convenient and has many restaurants around to chose from! The staff is super nice.
- 5/5
Great
- 5/5
Clean room
- 3/5
It was okay, no microwave at the room, although it was saying that microwave available on their web site but it wasn’t, no free breakfast, you have to pay for the break fast
- 5/5
Clean and modern room. Friendly check in staff. Well located for travellers.
- 1/5
We could hear people running and sliding furniture around above us all night long.
- 2/5
No water pressure. Clogged shower head. Hair dryer didn't work. Outlet in bath did not work. No electrical outlets by the bed.
- 5/5
We would go out of our way to stay here again!
- 3/5
Not happy with a charge for breakfast! We have stayed at Hyatt Place across the country and never had this issue.
- 3/5
The breakfast was not fresh, the bathroom shower had a significant leak causing the bathroom to appear dirty overall and the pillows were terrible! Woke up several times in the night to readjust.
- 5/5
The
- 2/5
Breakfast $8 bucks a person
- 5/5
Good breakfast and beautiful room!
- 5/5
Breakfast can be improved.
- 5/5
The rooms were perfect that we are booking a stay on the way back home and changed our hotel stay for Christmas.
- 5/5
Great service very clean
- 5/5
The staff was courteous and friendly the room was clean
- 5/5
The room was clean and the staff were so nice
- 5/5
Very friendly staff!
- 5/5
Very amazing experience with this facility!
- 5/5
The lady at the front desk last night was absolutely amazing. Above and beyond on customer service.
- 5/5
Very clean room. Comfortable bed.
- 5/5
I was met with an extremely nice woman at check in, I wish I could remember her name. Our room was extremely clean and modern and grounds the were well maintained. We traveled with our poodle and she had to go out at 4 am and I felt completely safe taking her out to the designated dog area. It was well lit up and a staff member was in the lobby. We did not eat breakfast as we are on a tight schedule.
- 4/5
Clean room
- 5/5
Clean room, very nice and spacious.
- 5/5
Very clean
- 3/5
For a newer place, the rooms weren’t in very good condition. Beds were creaky and lumpy, nowhere to charge anything anywhere near the beds (like on nightstands). Drain in bathroom was cut in a way that felt dangerous. Female staff member at breakfast was so rude we decided not to eat even though it was included in our rate, which she asked us to PROVE and after we had, she asked us to also prove it was for two people not one. One would think she could’ve asked the same person at the desk we had to ask (who she was closer to). At that point we didn’t feel comfortable even staying.
- 5/5
Room was clean, staff was friendly, plenty of parking and plenty of stuff nearby
- 5/5
Clean rooms
- 4/5
Overall was excellent
- 5/5
The room was spacious and the bed was comfortable. The breakfast was very good. All the staff that we encountered were very friendly.
- 5/5
Clean room, great breakfast
- 4/5
A lot of hidden fees. Absolutely love, the fact that had ceiling fans in the rooms. Valet not worth it. Great location for the Riverwalk.
- 3/5
Only Hyatt Place with $8/person breakfast charge I've seen nationwide. No AC convenience outlets at nightstands, per Front Desk, had to pull bed out to access worn out plug...had to disconnect lamps and clock to get socket that was not loose (fire hazard against bed). My key card was programmed to not open rear lobby door, had to walk perimeter to reset it.
- 5/5
Pet fee was a little high..$75
- 5/5
Pleasant stay
- 5/5
Hotel was clean and staff were kind
- 3/5
Yes
- 5/5
All good
- 5/5
Very well maitained Far away from downtown so is very quiet The room was super spacious!!!
- 5/5
Incredible customer service!
- 5/5
Professional, friendly staff Very comfortable and clean accommodations.
- 5/5
We stay at this hotel every time we pass through the area. It’s always great and they have a wonderful breakfast.
- 5/5
I enjoyed my stay. Well price and really outstanding clean rooms.
- 5/5
It's a nice place
- 5/5
Nice place
- 4/5
The location is good but the entryway is not very prominently displayed and obscured by road construction. Accessible shower and room was very nice, but being placed down the hall on the second floor is potentially problematic due to the dependency on the elevators. Friendly, helpful staff!
- 4/5
Pet friendly
- 5/5
Clean rooms, friendly staff
- 5/5
It was nice and clean. Wish breakfast was included - I missed that it wasn't when booking, but that's on me. Other than that, all was great. Very clean and comfortable. It was just a stop on our move, and we got in a lot later than expected, so we didn't get to use the amenities like the pool, so I cannot speak to those.
- 5/5
nice place
- 3/5
When did they start nickel and diming for the once free breakfast? $8 isn't much in the big picture, but for something that used to be free, is a bit much. Just out of principle I won't be staying here again.
- 5/5
Property was clean and near by to lot of restaurants and also on the right spot to stop while traveling to Colorado Springs/Denver
- 3/5
Also, the hotel is very cheap! They charge for everything! No bottle water, they have a person guarding entry into the breakfast area to make sure you pay $8.00 for the breakfast! I travel a lot and have never been charged for so much and received so little! I won’t be back!
- 3/5
This low rating is for the extremely loud air conditioning unit in our room. Also, the sink faucet was hard to use. Quite a few dings in the walls. There are so many choices in this area, I would stay somewhere else next time
- 5/5
staff were friendly and helpful, rooms are clean, has free laundry which is very useful during our month long summer road trip.
- 5/5
Great staff!
- 5/5
Good variety of breakfast buffet items. And bar snacks: pizza, wings, cocktails. Comfy bed and useful black out curtains.
- 3/5
The room was clean and quiet. Bed was comfortable. Breakfast was $8/person. It’s ran by a 3rd party. It was great. Coffee was very bitter and eggs were fake. We stay out Hyatts a lot and this room was the largest one.
- 3/5
There was no microwave in the room. There was one in the dining area. During breakfast i had to ask that it be at out. There are only two ice machines in the motel. The one on our floor was out of order. Breakfast was good but was an add on amenity. Staff was courteous and helpful. Review asks for an eco friendly rating. That's the last thing on my mind when I'm traveling.
- 5/5
Very spacious and super clean room. Continental breakfast wasn't free, but it was very good quality so I felt like it was worth it!
- 5/5
Great customer service. The staff was very friendly and helpful
- 5/5
Enjoyed our stay!
- 4/5
It was ok i got the room that had alot of broken stuff in it but its ok because i was out almost all day but will stay again
- 5/5
I was especially impressed with the clerk who checked me in early for my daughter to go ahead and check in from her long trip from Orange Texas and we were coming in from Loveland Colorado. How sweet she was. We will be back. God Bless you!
- 5/5
We loved our stay here. The people were very kind and attentive and the rooms were super clean and well laid out. Would return again (assuming I'm ever in Amarillo)
- 5/5
Loved it! Very easy and clean
- 3/5
Hotel is nice but you can’t walk to dinning options such as restaurants. Hotel bar and food very limited. No Bombay Gin and dinning options not adequate. We would not stay here again mainly due to location. We do stay in Rocklin California many times and will continue to do so because we can walk to various dinning options.
- 5/5
Staff was friendly & food in their restaurant was very good. Overall felt safe & clean.
- 5/5
The staff was super ni m
- 2/5
Did not communicate to me they were sold out the night before my reservation, When I called and told them I was driving 14hours through the night to get there and needed to check in at 6am. 60$ for early chk in and told it was based on availability. Should have said its based on availability and we are very busy so it will be very difficult to chk u in at 6am. Instead when i arrived at 6am they told me they couldnt get me in till 12-1pm. Very poor communication!
- 5/5
Stayed here before and still enjoy.
- 5/5
great hotel
- 5/5
Great place to stay.
- 3/5
The bathroom made me cringe. There was tons of missing grout in the floor tiles and the shower looked like it only gets wiped down at best. When going to the workout room it appeared that is the general expectation for cleanliness. There were many water stained ceiling tiles, dirty vents with debris hanging, peeling paint and/or tape in the hallway, and the water and ice dispensers were disgusting. Their internet was down and were manually checking everyone in so I didn’t try to move as it seemed to be more hassle than it would be worth and the conditions of the rest of the property didn’t seem like a room change would fix the situation anyway. Oh, and one of the beds was missing a bed skirt. Not what you would expect after dropping almost $250 for a room for the night.
- 3/5
For the most part the hotel was very nice. But the hotel was very hot almost like the ac did not work and the fridge in the room was broken as well.
- 5/5
Nice and clean
- 5/5
We absolutely loved our stay!! We would most definitely stay here again, if we’re ever in the area. The staff were kind and courteous and helpful. The hotel was clean. Breakfast was the best we’ve had at any hotel, ever. We felt safe and secure.
- 4/5
The property was clean and comfortable.
- 2/5
Disappointed. Stay here a couple times a year. We tolerated no freezer and no ice machines for comfortable beds and cleanliness. We pay extra for breakfast but now they charge for it. TV doesn’t work well. Limited channels and trouble connecting to streaming. Not staying here again.
- 3/5
Our room wasn’t ready they sent us away for 30 minutes. We came back and they sent us away for 10 minutes. It seemed like both front desk people were new and slow. The grout in the bathroom was off color and coming up. The water in the shower was very weak.
- 2/5
Just okay! At night it was so noisy due to laundry machine’s noise upstairs
- 3/5
The rooms are very noisy. The family next door decided all the kids in their party should stay in there while they hit the "bar" downstairs and we could hear every word. Granted they were yelling but still, after a long day of travel i wanted sleep but to hear 10 year old boys screaming at 11pm. Super loud. The hotel is very well kept and the staff is friendly.
- 5/5
After an eight-hour drive, I was glad to see there was a full, although small, bar. Lots of places to eat that are walkable but you have to cross a busy street in potentially overwhelming Texas heat, so driving is probably wise. I would stay here again.
- 5/5
Very clean and new.
- 5/5
Great experience as usual. Haven't stayed at a bad Hyatt place yet.
- 5/5
Excellent property! Great linens and quiet room! Check-in was flawless.
- 5/5
Stayed one night and it was clean and quiet.
- 5/5
Was easy to find. Had a nice bar with small bites for dinner. The room itself was very clean and comfortable. Would definitely book again.
- 5/5
Clean. Everything’s in good condition. Staff was lovely.
- 3/5
This property was fantastic and we would have had a 4-5 star rating but they do not have free breakfast. Instead of charging a little additional and making free like almost all other hotels they charge $8 per person. Please change you description to make sure it doesnt say FREE.
- 5/5
Good
- 1/5
Entire floor abs room smelled like dog pee.
- 5/5
Everything was excellent. Good hospitality, good service, and awesome location.
- 3/5
Staff was friendly and helpful but the room had a stale smell and only had an ill fitting sheet on the mattress so it was visible.
- 5/5
I absolutely adore this place! Although I was born in Amarillo, Texas, and now reside in Houston, Texas, I always make sure to book my stays with you guys whenever I visit. Your exceptional customer service, impeccable cleanliness, and kid-friendly atmosphere make it an ideal choice for families like mine.
- 5/5
Free breakfast was great.
- 5/5
Perfect for a long day on the road, extremely clean and employees were amazing
- 4/5
Room was clean, beds were comfy. But if you want breakfast be prepared to spend 8 dollars per person.
- 4/5
Nice and clean! Great place to stay!
- 5/5
Na
- 4/5
Broken elevator during entire 4 day stay.
- 2/5
Property smells like wet dog inside and out. Will never stay there again
- 5/5
Great stay enjoyed it!
- 5/5
The room was clean. The breakfast was great. Everyone was friendly.
- 5/5
Clean + great customer service
- 5/5
Nice decor. Rather new.
- 5/5
Very clean and quiet with a nice gym
- 5/5
Convenient location near interstate highway. Clean room. Good breakfast. Friendly staff.
- 5/5
We always love our annual stay at this property on the way to Colorado and on the way home. Amazing. Thank you!
- 5/5
My significant other, my dog, and I stayed at this property as we passed through Texas on our way to Utah. It was dog friendly and I would stay here again with my dog. The property was clean and we were all comfortable. The rooms were spacious and the bed was especially nice in comparison to most hotels. We are considering staying here again on our drive back.
- 3/5
Hard to get to and no free breakfsat
- 5/5
Nice place
- 5/5
Clean, well-kept hotel. Close to I-40
- 4/5
$75.00 for overnight stay is way extreme. Will have to consider other hotels due to this fee.
- 5/5
Loved the property..staff was very friendly and helpful
- 5/5
Nice Comfortable Clean
- 5/5
Friendly staff great breakfast good value
- 5/5
Beautiful and clean hotel. Driving thru from Texas to Cali. Would def stay here again
- 5/5
Breakfast was good room was clean everything I expected was not disappointed at all
- 5/5
came in late ta night and the beds were comfortable and accommodations' nice.
- 5/5
Easy check-in - convenient and comfortable place.
- 5/5
This hotel is nicely designed and well maintained. The swimming pool was a perfect temperature. The front desk young folks were very helpful and welcoming.
- 5/5
The from desk clerk (Kent) made check-in with ease. He was very professional. He offered front door parking spot for peace of mind since i checked in late. The place is clean and spacious for the price you’re paying. Highly recommended. Also thanks again Kent, for offering your parking spot for ease of mind.
- 5/5
Good place to stay
- 5/5
Excellent
- 5/5
Very nice experience all together.
- 5/5
Newer property in great aera
- 3/5
The room was good and the bed very comfortable. On check in the gentleman at reception stuffed a handful of food in his mouth before speaking to me with a mouthful of food and chewing the whole time. There was nobody about at checkout and myself and another guest stood for 5 minutes before a member of staff appeared from somewhere and said she could take our keys from us
- 5/5
Good customer service
- 5/5
Nice, clean place with a great breakfast. Liked it so much that we returned to stay on our drive home!
- 5/5
Clean property, nice location
- 4/5
Great customer service.
Frequently asked questions about Hyatt Place Amarillo-West
Does Hyatt Place Amarillo-West have free Wi-Fi?
Does Hyatt Place Amarillo-West offer parking?
Does Hyatt Place Amarillo-West have meeting spaces, conference centers, or conference rooms?
Does Hyatt Place Amarillo-West have a fitness center?
Where is Hyatt Place Amarillo-West located, and how walkable is the area?
What's nearby
- Amarillo Civic Center 6.4 mi