Sheraton Pentagon City Hotel

Muy buen servicio

Great Staff!

This place is awful. The elevator was broken. Parking garage smelled like urine. Wallpaper peeling off the walls. I expect some level of facilities management geez. The staff was helpful and responsive. But everything else down graded the experience. I might as well stay at a cheaper place

The staff was extremely excellent. The views of DC & Pentagon from higher rooms was amazing. Sunrise views & night views also amazing. I’ll consider this location for the next trip.

Awesome hotel walking distance to get restaurants

None of the elevators in the parking deck work, there is no option for stairs. So imagine me and my daughter going to each elevator with my luggage thinking “oh maybe it’s just one elevator” no it was all elevators. My daughter and I had to walk out of the parking deck, up a small hill and a short street/drive through that’s used for checking in and out. We were not informed that the elevator or the security automatic gate arms did not work. I think this is something that needed to be said along with the price when the staff asked was we parking a vehicle on the property and how much it would be. I found this to be a safety risk for anyone who had to access the parking deck at night. Also it’s two separate building the building with the lobby is nicer and I do believe that’s side and the rooms on that side is the photos used for advertising. I booked thinking I was staying in a nice hotel for my graduation trip only to be sadly mistaken.

Some staff members were friendly, while others came across as cold. I appreciated their help with luggage storage and replacing room keys. I didn’t bring up the comforter issue because I was worried about getting my deposit back, and some staff members did not seem particularly approachable. The window view was okay. You can see the Air Force Memorial and the Washington Monument in the distance, but otherwise it’s mostly a highway view. I didn’t mind it. The room also had a nice sitting area with a comfortable couch, a modern table with plenty of charging outlets, and cozy lighting. As for the location, if you’re visiting Washington, DC, it’s quite far from the city. There are buses and trains available, but schedules can change, delays happen, and missing a connection can add significant travel time. If you plan to spend most of your time in DC, I would recommend staying closer to the city. The airport shuttle was a nice amenity, but with only one shuttle per hour, it wasn’t very practical for airport drop offs. The lobby was nice. The breakfast buffet was about $23, which isn’t terrible, but for the price of the hotel, I expected cleaner accommodations, friendlier

Wow was this a busy place but the staff (All of them) were amazingly calm and professional and accommodating. I had a window in my room break by the weather, The staff quickly took over the situation moved us to another room that was comparable. I must say this was a very good stay. I really appreciated my stay and will use this facility again. Thank you staff

My family and I booked and paid our room weeks in advance and traveled over 9 hours from home with a child, expecting to have accommodations upon arrival. Instead, we were informed that no rooms were available. To make matters worse, the front desk employee initially told us a room was available and even charged my card for incidentals. The situation became even more concerning when we were given a room key to a room already occupied by another guest, which is a serious privacy and security issue. After that, we were directed to what appeared to be a storage room. When I returned to the front desk seeking clarification, then I was then told that there were actually no rooms available at all. As a result, my child and I were left sitting in the hotel lobby until 5:00 a.m. because we had nowhere else to go. After traveling such a long distance and having a confirmed and paid reservation, this level of disorganization, lack of communication, and disregard for guests is unacceptable. I understand that issues can arise, but the way this situation was handled showed a complete lack of professionalism and concern for a family stranded in the middle of the night. I would not recommend this hotel based on my experience and hope management takes steps to address these serious operational and guest service failures.

The elevator to garage didn't work the entire stay. The door lock in the room made it difficult to shut the door, it kept sticking. They charged for breakfast when it was free.

Was comfortable but not as clean as I would have hoped

Just a suggestion

The customer facing staff were wonderful - especially the shuttle bus drivers to the airport and mall. However, this is an old property that is not being maintained super well. We found bugs in our first room (in the small East Tower) and had to be moved to another room in the main tower. Thankfully, the new room was in better shape. The shuttle bus was also having mechanical issues… the driver had been trying to report the issues but he was ignored until we had to speak with management on his behalf. Overall, the staff were great but not sure that we would stay again.

It needs a little update.

The hotel was very old! The staff was not friendly, the elevator did not work and they wanted me to put my luggage through the stairs

OLd. Very remote

It was so difficult to get to the room

Pleasant

Very good

The location and proximity to my job Pest in the room

Exceptional

Beautiful!

The staff was very friendly and helpful. We only stayed one night and loved the view of the monument and the room was very clean.

Staff was hit and miss, some crews were very helpful and professional, some were almost annoyed to be asked for service. The lady in the breakfast restaurant seemed to help customers she knew way more than others.

Overall, I would stay again here because it's a great location and easy to move around.

Overall good

All good

The downfall was the elevators all were dawn only 1 elevator working.

I liked nothing. Will not stay there in the future.

No pool as seen in images, apparently it has been closed down. Elevator did not work, forcing guests to drag suitcases to the parking lot. AC very loud. TV did not work. Bathroom light flickered on and off, like a cheap hotel. For the price, I don't recommend. Offers breakfast, staff in dining area were nice. Water bottle was $5.00. Parking is $30 a day but I was not charged, which I am grateful. Lots of construction outside hotel, dusty. No place to walk around unless driving somewhere. Garage smelled.

Room was dirty and small

Attentiveness We wish they had a pool

Exceptional

Exceptional

Location was excellent. During my stay, room keys did not work a single time. I got the Keys re-programmed two times. But still keys of my room did not function.

Very nice staff, clean & quiet room & love the free shuttle to not the airport & train station. Highly recommend!

Overall nice stay! Helpful staff. Pretty rooms. Parking not included. And pool is unfortunately drained

Some updates had been left undone, like rusted bathroom doors, old shower heads, and showers that had limited water pressure. Internet was fine, and restaurant was open until 11:00 p.m., which is a plus. The negatives involved having a personal items either thrown out or removed from my room. This was reported to the front desk, and no one followed-up. As of today, the manager at the front desk knew nothing about the incident, which demonstrates a lack of attention to security. Shuttles are offered to metro (nearest station was closed over the weekend), but only starting at 9:30 a.m., by which time most people are at work or out doing tourist activities. The shuttle only runs once/hour to the airport instead of being available on call. Great if you can hit it, but seems to lack a focus on guests' needs. To reach a metro station, you must walk nearly 3/4 of a mile, hence the need for a more frequent shuttle starting earlier in the day. Some nice amenities, but doubt I would stay again given the need to Uber everywhere and given the lack of attention to security matters.

Exceptional

It wasn’t a bad price at all for 2 nights! It had a shuttle but we tried to use it the first night to go to pentagon city and they said it was down for an hour, waited an hour and then they said it was still down

The Staff was Professional and the room were very clean Nothing it was all good

Exceptional

Clean and tidy

Nice place, convenient shuttle

Clean rooms

We were not left enough coffee cups

Superb

lost my watch - following up to recover

Staff and management were very welcoming and helpful. They made our wedding night a special time to remember everything was clean and breakfast was amazing.

Clean, location is good. Staff was not friendly, moreover a receptionist behaved rudely during our checkout. Hotel does not reply mails or messages. They do not care about guests.

The rooms were super clean and bed was so comfortable. It’s actually great location if you want to commute back and forth from DC to VA. Staff are so nice and helpful with anything!

When I first arrive I had checked in early. They was very helpful and let me do it free of charge. Took a shower and took a nap. Woke up used the bathroom and the toilet didn’t flush. I let front desk know and they moved me to the room across the hall. Wonderful!!! I was there for 5 days. 4th day I took a shower and walked back in the bed area. Seen a black bug on my pillow. I instantly got pissed. Bed bug was on the pillow. Should’ve took a picture but I washed it off the pillow into the sink. I called my friend and she let me come to her room at another hotel that night. I went back to my room and packed but I’m not bringing them clothes into my house. Have to take them to a laundry m

Everything was perfact i requested a high level room that was quite. And they hit the mark, the room was spacious and extremely clean. We was right by the elevator which we could not hear at all. The staff was very friendly and helpful the hotel is very lavish and will return as normal. And the view was absolutely phenomenal

I came here to stay ai what I believed was a nice hotel because that is what my dad had wanted when he was still alive. He had gone to Washington DC on an honor flight because of his service in the Navy. He passed away so I was making this trip with my mother for his internment. my mother is 81 years old and we were stuck out in the rain for over an hour and a half for the airport shuttle. Got to the hotel and when we complained we felt as if we were being made fun of us. They gave us two breakfast vouchers but the food was cold both days.We were told you had to pay security deposit and the one time I tried to pay for my dinner by signing for my meal I was told it was declined. I went to the front desk and eas told that it was because of how I booked which I said was crazy because I didn’t want to pay for any extras in the first place but was not given any choice. I paid for my meal without charging anything to my room. Poor location if you want to see the sights in DC unless you drive because you have to take a taxi to everything.. We checked out and I booked us into another hotel. Would never recommend this hotel to anyone . It was a bad way to start what was a hard trip anyway. Still waiting for money back from security deposit that we were told would take 3 to 5 days. It has already been 7 days since I checked out.No washcloths in the bathrooms and no garbage cans in the bathrooms either.Such a rotten way to start our trip.

Location and rooms Parking garage

Location, room, although you could tell it was older with maintenance done to it. View was terrible from my room, but I was ok with that for the price. Staff became unhelpful at one point, but they redeemed themselves well with an act of customer service.

Close to the mall affordable parking quality TV coming back again

,10

The staff’s response was positive, but the hotel should definitely address the odor and maintenance issues in the smaller building.

Very old property, but great location & free area shuttle. Tiny bathroom

Close to venue Hours of the restaurant and bar. Lobby coffee was taken away around 9. No restaurants within walking distance.

Very helpful. Staff behind counter to maintenance to cleaning staff. A+++++++

Most importantly, the staff was fantastic. So pleasant, knowledgeable, helpful and professional. The desk and management staff were the best of the best!! Hotel shuttle and staff also a great perk!

Nothing Everything

Great staff amenities on point

Good

Need to maintain air-conditioning units better. Maintain sinks better.

Great place not far from anywhere very close to the parks

The hotel staff was incredibly friendly, and the room service was excellent. My room was spacious and spotless, making it a comfortable place to stay. I’ll definitely be booking a room there again in the future.

Staff was great, just not very well maintained property

It was OK.

Beatriz N was excellent hostess (waitress). She did great job serving a good breakfast.

Loved my stay hair. Check in was easy and simple and the staff was helpful and friendly. The room was so spacious and well designed. Loved the seating areas and the multiple lighting options. Love that it’s accessible by public transit and just minutes away from DC.

Bad pillows...

The agent who checked me in was so cool he had dreads. He really took care of me

Toilet wasn’t functioning and I had call the help desk for maintenance

The property is old and had maintenance issues

Rooms were spacious and clean.

The room was very satisfactory. There was one receptionist who was not super friendly or helpful. They were also very short-staffed at the breakfast bar and buffet, so there were long wait times. I also wish there was more than 1 microwave in the dining area. It would be nice to have microwaves in the rooms. Other than that, we had a very pleasant stay and would recommend this as an affordable option in the DMV area.

Airport shuttle was good.

The front desk staff is great. The bar/restaurant is horrible and will ignore you for 30 minutes.

I have some issues first day not ones pick up me and I need take a taxi in wrong station and secondary guest desk confused with chatter second late too I was ready to take a taxi want scrub me out but the driver staff the Sheraton bus very Nices and manager Natasha polite to me very Nices Thanks you and maid and lady and man in breakfast..

The pillows were the worst pillows I’ve had in a hotel ever. The shower ran cold for 5-10 minutes before it got hot. Really poor hotel overall.

Had a funky room but after we asked about another room, Steven graciously moved us to a great room. Would recommend this older but solid hotel.

1. While booking this on line the laptop lost power and shut down after a restart I lost what I was doing and I had to book it again to see the itinerary

Don’t bed bug

Our room smelled of cigarette smoke. There were no comforters on the beds, just sheets. The hotel felt dated and not clean. I would not stay here again.

We had a small problem with our room that the Customer Service Staff resolved quickly and more than made up for the slight inconvenience. Additionally, we were there to attend a funeral at Arlington National Cemetery and the dog sitter we had contracted with cancelled at the last minute. While waiting for the dog sitter in the lobby, I was chatting with DES from Sheraton’s Corporate Office who was visiting the property. Des immediately sprang into action and said, “We’ve got you”. She told me to bring our Pomeranian, Marshal to the check in desk and they would watch Marshal for us! They played with Marshal, they took him to the potty and even had him attend a Sales Meeting!!! I have NEVER before been so impressed by a willingness of Customer Service Staff to go SO FAR ABOVE AND BEYOND EXPECTATIONS! I would highly recommend this hotel for its fantastic Customer Service in every department but especially the Front Desk personnel

The staff was so helpful to provide anything we needed. They were prompt and polite. It was a pleasure to stay. The meals were especially good, large portions.

The room was amazing, the staff was super friendly and helpful!

Staff is good . Not great place what we paid

Nice staff

The breakfast menu was delicious. Every staff member was polite, pleasant, and helpful. I found this Sheraton location to be very convenient for visiting Arlington National Cemetery. The AC and water/shower pressure were excellent, by the way. I will definitely be returning.

Needs some updates in decoration and lighting and a nice smell to make it more appealing

The lobby needs new lights and a nice smell and some newer decor and it will upgrade the hotel very much

Very pleased

Hotel is very dated and it shows. Is certainly not typical Marriott nor Sheraton. Rooms are more of Days Inn or Quality Inn. Airport Shuttle does not stRt until 0600. Staff at desk are helpful and courteous, yet attempted call ahead to ask questions after last min flight cancelation, was put on n hold , hung up on several times could never talk to person to have questions answered or I would have chosen Navy Yard hotels. Cambria and AG are both excellent well worth money.

The rooms were outdated but appeared to be clean. The air-conditioning is definitely working. The young lady that was the manager on duty on May 19 th was fantastic! I’m not sure of here name but she is an African-American woman black hair with blonde undertones. She was beautiful inside and out.

Don’t stay in the East Wing if you are disabled or bringing someone that is not a fully able bodied person. Too many stairs even with elevators.. the mezzanine that bridges the two wings together is all stairs. Otherwise everything else was awesome!

The service was bad, and we asked a few times, but they never showed up, so we had to go out ourselves!

Our stay was lovely

Good location, nice little restaurant for basics and kind staff. Ask for a high room with view. Older property but overall good experience .

Parking was convenient. Elevators need upgrading. Overall, clean and sufficiently comfortable.

I booked a room with a city view and was given a room in a separate building from the main hotel. The building was run down, not clean and felt like it was moving because the elevator was right near our room and very old. The building, itself, was not good quality. When I asked for a room with a city room they said the hotel was over booked. Room was clean, bathroom was very old. Bed very comfortable.

The property is conveniently located. The staff was friendly and polite, the property was neat and tidy overall, parking was easy and convenient and the overall first impression was great. However, the bathroom left a LOT to be desired. The tub drain was clogged leading to water nastily pooling up. The shower head was loose, the faucet wasn't working properly, the towel rack was loose and half pulled out of the wall. The outlet into which the coffee maker was plugged into wasn't working. These factors detracted from an otherwise nice experience.

Th

Cc

Hotel was in poor condition, dirty, beat up, under staffed. Staff present were pleasant, very helpful, food in restaurant was good. The property is way over priced and I have stayed in better Motel 8’s Location was good for us . The one local breakfast joint was good also. Beds/room were outdated but clean.

Very elegant entrance

Great environment overall

I was given a room on the second building. It felt I was staying at a motel 6. Hole in wall, fridge was a small squared one that was on the floor and all scratched up. Dirty wall, bathroom had loose faucet. Website stated shuttle service was available until 11:30 pm. The day of arrival, I was in waiting area by 11:20pm , called the hotel was told the shuttle last pick up was at 11:15pm. I was left tat the airport so I had to order a $25 uber. Not recommended.

Staff was excellent- clean rooms-

Everything was excellent. Upon our departure the elevator to the garage was not operating. This was the only problem

Very dated. Elevator not working. Convenient location is the best thing about this property

Clean room and nice showers

Omar, shuttle driver so.nice and.friendly!!!

Good location to DC, there’s a shuttle which goes to the airport and a local mall. The property is old but clean and it’s non smoking so there’s no tobacco smell.

We had a very disappointing stay here. The room next door was having a party and playing music loudly after 10 pm. We had to wake up for an early flight at 4 am. There was no phone in our room, so we had to walk over from the east building to the main lobby over 3 times to speak to the second staff member, who did not seem to care. Security went over twice, but they still kept partying. The first staff member said there was a one-time warning policy, which was not applied by the second staff member as we complained multiple times. Also, the issue of our room not having a phone was never addressed by staff. We also asked for a room change, which they said there was absolutely no available rooms. We were extremely dissatisfied with our experience, especially as Marriott Bonvoy members. I do not recommend staying here if you are trying to get sleep while staying close to the airport before an early flight.

Hotel was fine. Rooms fine. Could definitely use an update. Parking was high in my opinion when you’re already a guest at the hotel.

The room wasn’t cleaned well. the toilet had a leak on the last day of our stay, we called and let them know that there was water everywhere. They never came. The elevator had issues. They key cards didn’t work as we werw leaving the garage.

I don't know why they said they only had two queen bed room when I booked king bed. It doesn't matter but it could be inconvenient for some so please provide what's booked or don't book it or let the guests know ahead of time. That's all. Nothing serious.

The breakfast should have been included as stated on Expedia, which said breakfast included, making us think that we would have breakfast without having to pay an extra almost 80 dollors. This was upsetting and I feel like it was false advertisement. Other than that our stay was great!

This is an older building, but it’s clean and the staff are friendly. I loved the personalized card and little snack bag they left for me in my room before I checked in, too!!!

The garage could use cleaning and painting and it would brighten it up. Desk staff was good. Room was nice with a great view of DC monuments and VA areas. At night skyline was beautiful from my room. You have to drive to get out of the area to all shops. No near subway.

Ordered room service and they forgot items. Called customer service and talked to the restaurant directly and I still never got my items AND was charged for the entirety of the order. Key cards kept getting deactivated and had to visit the desk more than once. Shuttle was great and timely. Questions asked were always met apart from the situations above.

breakfast was not included with my stay & the A/C worked so well I turned it off

We stayed at the Sheraton Pentagon City Hotel in Washington, D.C., from April 11th to April 12th for one night, and unfortunately encountered several issues. We booked one room, but upon arrival, we were given a different one. When we tried to access this room, we faced difficulties, and had to seek assistance from the concierge. Unfortunately, the manager, Talisha, who came to help not only displayed a lack of courtesy but also treated us in a very discourteous manner, making us feel at fault. Additionally, the porter promised us a compensation by reducing the parking fee, but this was never done. No one apologized to us, leaving us feeling even more uncomfortable. In the end, we were left in an uncomfortable situation. We hope that the hotel management will take this feedback into account and take measures to improve their service.”

Great location.! Great staff. !

Reasonable in price, close to DC area.

No where on their website does it indicate that you must be 21 to check in. My daughter had reservations and was met with a manager with a bad attitude. When she could have simply explained the situation instead of being rude and saying we're not letting you check in. I called and spoke to an uneducated employee who told me to look at the site for the age. Which again is not listed. He procedeed to tell me i can change the name to my daughters friend who is over 21. I did that and then they told them they dont see the reservation at all. Although i sent them the reservation invoice and reservation number with the friend name on it. Needless to say i had to call who i made the reservations with to call the hotel for me. Which then they were able to check in almost 2hrs later and a lifetime of embarrassment for those young ladies. So there will NOT be a return visit.

Excellent hotel.

Every time I travel to WDC I stay at this hotel. Very comfortable, quiet and clean. Per fed to stay after a long day walking.

Clean rooms, comfy beds and adequate pillows. Would stay again.

Everything was perfect

The room was dingy and kinda in a basement, difficult for my sister to get to because there were no elevators. Also theTV wasn’t connected. We didn’t have time to have someone come to fix it but I feel like that should be part of the room check.

Great place to stay! Staff is friendly and room was clean. It was everything I needed.

However, the breakfast buffet was extremely disappointing, especially considering the price. It was far too expensive for what was offered. The food quality was poor—particularly the scrambled eggs, which were honestly some of the worst we’ve had. To make matters worse, when we arrived at the restaurant, even the glasses had an unpleasant smell, which made for a very bad start to the day. Overall, while the hotel and staff were great, the dining experience needs serious improvement.

My first 2 nights were horrible. I stayed in an annex type building which was like a dungeon . There was no phone and cold water coming out boiling hot. Maintenance came and resolved both quickly . However, at 3:00 am there were people screaming and slamming doors- felt like an earthquake . Just when that settled, the water pipes were moaning and squeaking loudly all morning. Then, no hot water in shower. The following night no screaming and slamming but the pipes were horrible and add some kind of drilling noise to that. I finally got moved to main tower which was satisfactory - I will never return .

Todo fue excelente

The hotel is fine a little dated. Peeling paid fridge outside of cabinet just on the floor. Outlet cover coming out of the walk. Overall nice place needs some attention to the details

Nice stay. Good staff. Needs a few updates.

Even though the hotel seems out of the way the hotel has made an allowance for this. The shuttle service to and from the airport is wonderful. The shuttle also takes you to the mall and subway and drops you off in front of both. Just check with the front desk to ensure the times which are consistent. We ate several times at the mall. The price of the Expedia package was great, and we wouldn't hesitate to utilize this deal again. We heard horror stories about car tickets from cameras around DC. I wouldn't rent a car and we appreciated the hotel transportation.

The staff was great, the room was not the best. The shower was very old and the door would not open.

Very good service and breakfast

My son lives in The Witmer, and this is where I always stay when I visit. This was the WORST experience ever. I booked a King bed, on an upper floor the previous week, and paid in Full. I was unable to pre check-in on the Ap so I called, and called, and called. No one picked up the phone. When I arrived at 9:00 pm, they had given my room away. The woman at the Front Desk was extremely RUDE to me and said they were sold out. After a very long wait, I was given a Handicapped Room on the 3rd floor. The room was horrible and the AC was not working properly. My son and his wife were upset for me.

Older hotel far from anything. Very few amenities nearby. Hotel food options are extremely limited

The room was fine, staff very friendly, and breakfast was good.

The rooms are a bit outdated, but I felt safe and the staff was wonderful. I needed the shuttle to Reagan airport in that came in super handy.

The first night, when we returned and found the door unlocked, I called the front desk. I was told a manager would contact me in the morning, but I never received a call. The next day, we made absolutely sure the door was locked before leaving. When we came back, it was unlocked again. This time, we took photos and reported it to the front desk in person. The staff member wrote down my name and room number and again promised that a manager would follow up the next morning. Once again, no one contacted me. This is a serious safety concern, and the lack of response from management made it even worse. I would not stay here again and cannot recommend this hotel to others.

Clean room

Very clean

Ver clean and easy to get to DC

We reserved a double bed and ended up getting a king bed with a roll out bed. That what we reserved and paid. They didn't want to accommodate us with our reservation after driving 5 hours.

It was convenient and nice for staying close to the airport. Staff was nice.

Best to eat outside

bad experience

Yes

Location was excellent, shuttles were on time, and the staff was extremely friendly!

The location is excellent—convenient to shopping, dining, and easy access to Washington, D.C. The overall atmosphere of the hotel was welcoming, and the amenities met all expectations. I truly appreciated the quality of service and would definitely recommend this hotel to anyone visiting Arlington or the D.C. area. I would be happy to stay here again.

Food was great air conditioner was also great. The hotel was a nice safe feeling place.

Good

This hotel is convenient to NOTHING. It is also quite old. The rooms were decent, though the bathrooms were not great. The worst was the mouse running across the conference center. Wouldn’t recommend.

Staff was very nice

Great experience

Average!

The only thing that was good was the restaurant and the staff that catered to us there. The receptionists were anything but hospitable.

Very friendly staff, awesome location & clean hotel, the pillows are the best!

Stay one night because my layover flight was cancelled. It's close to the airport with airport shuttle service. Breakfast is not included. It's ok for a brief stay

Staff was good. Room was so so

Not the cleanest and hard to find staff when you need help but it very closes to everything

Location is great ! Breakfast is excellent .

Before arrival, I called and messaged the hotel multiple times to inquire the shuttle bus service, but I received no response—not even when contacting them through the booking intermediary, Expedia. The hotel lacked even basic in-room amenities, such as drinking water, I have to go very far to buy. The signage directing guests to the rooms was also unclear. A renowned brand like Sheraton should certainly offer a higher standard of service.

Yes

We were upgraded to a room looking at the city, which was nice. We had a good breakfast. Room seemed larger than average to us.

Good

Staff was great!! Beds are firm and pillows are soft so slept like a baby!! They have a shuttle to the airport and Pentagon City were you can do shopping and dining or take the metro rail anywhere you want! It was a great stay!

The hotel is very well located, pet friendly, beautifully maintained. The staff was amazing. We were eager to use the pool, and were told that it has been closed for years. I wish the pool amenity could be removed so people do not have the expectation of a good splash, but other than that the hotel is amazing, a great place to stay when visiting DC.

It’s clearly an older building, but it’s been cared for, and nothing felt neglected. One of the biggest perks is the daily shuttle service, which runs to the Pentagon Fashion Centre (mall) and Reagan National Airport — extremely convenient and a really nice added benefit. The gym is also solid — nothing fancy, but it has everything you need for a good workout, including cardio machines and weights. Overall, it’s a dependable hotel with great staff, clean rooms, and very convenient transportation options. I’d definitely stay here again, especially if you need easy access to the Pentagon area or DCA.

I had a handicapped person with me and I was denied a room in the main tower with easy elevator access. I did not know the physical layout of the property and I was told by the manger I should’ve called a head, which I would’ve done if I knew. It was inconvenient for me, the stairs were an issue, we had to take a lift, then the elevator. It was really uncomfortable and inconvenient. My stay was 3/27-3/29.

Room was clean, easy to access the areas we visited and staff was kind. The restaurant was not that great service was slow and food is ok. Was good enough to grab a breakfast sandwich to start the day the $25 buffet is not worth it.

Hotel is old and need renovation

Perfect as promised

Worst property - Not suitable for families - they put you on the secondary building which has worst amenities and rooms are very old and have foul smell. No phone in the room, no proper lighting. Front desk not interested to even talk properly- the excuse was they’re busy! WORST PROPERTY!! NOT SUITABLE FOR FAMILIES

Stay away horrible service and staff!

Really enjoyed ourselves. Beautiful place

Excellent customer services.

There is a line for breakfast—even though there are empty tables available—because no one is clearing them, so you have to wait.

Excellent breakfast buffet. Nice large TV but had connectivity problems. Easy to access from local major highways.

The building appears to be quite aged. The rooms are compact and exhibit significant issues, including an unusual appearance in the ceiling paint. The door does not close securely. The bathroom shower has low water pressure, and there is an insufficient supply of towels. The air conditioning system is not functioning optimally, as the room remains warm despite the thermostat being set to the lowest temperature. The only commendable aspect is the availability of garage parking.

Clean and good accommodation for the price

Needs a little updating and better attention to amenities. Pleasant stay, overall. though.

Would definitely stay here again. The gentleman at the desk that checked us in was very nice. Our requests for extra blankets was handled quickly. The rooms were clean and comfortable. Dinner in the restaurant was good but I would likely not have breakfast there again. I feel the breakfast was a bit overpriced for a routine buffet similar to many that are included in other hotels, especially considering the price paid for the rooms. Our breakfast for three people cost more than our dinner did.

The Expedia app said to call for shuttle. No one answered the phone both times I called. They wouldn't comp me for my Lyft expense because I booked with Expedia. The Shuttle goes to terminal 1 every hour on the hour. My room had a malfunctioning toilet so I requested to be moved. The second room was good except there was no hair dryer. There was also some suspicious activity outside the hall of the lower level room i was originally assigned. The desk staff were younger and not very polite. The Shuttle driver I met the next morning was very kind! But his drivers seat was broken and he was using a personal pillow just to make it more comfortable. It just seemed like the typical HUGE business with overworked or undercared for employees running things and having the excuse of things being out of their control. Breakfast was awesome! The room was clean! Overall I would stay again but Expedia should be more clear about the shuttle service directions.

Great staff. Excellent shuttle service and their drivers are courteous.

lobby was beautiful but thats about it. the rooms are very average and I know the price is because of the location but the rooms can use some more maintenance

We had a very difficult time here. The room was clean, but we had multiple issues

Staff was great

Excelente de verdad

Outside of the fire alarm going off. It was a good stay. Would stay here again. Staff was accommodating

I was very disappointed with my stay. Room Key card didn’t work the first night. Was given access to my room by guest services. Had to leave my room propped open to retrieve my food order. Then what took me out was there was no hot water the first night. I was told TWICE that the engineer would be coming by (but no one showed up and the phone just rang at guest services). The next morning I called again the hot water situation was semi-fixed (the water got really warm) and my key card was fixed.

Great

However the gentleman in charge of the bar that night, was extremely rude and disrespectful regarding the listed price of a bottle of wine.

Staff was very courteous.

Very busy. The hotel looked great, however, I didn’t have the chance to explore the facilities. If I’m back in the area again, I’ll definitely stay here again. One thing I can say is the bed was one of the most comfortable that I’ve slept in at a hotel in a very long time!

Definitely recommend. Would be staying here again

Staff was nice but room was dirty

Yes clean hotel and courtesy staff

I loved the hotel . very clean .

Staff was great

The room was ok but I had a dog next door barking, the elevator was across from my room which made noise, I could'nt get no sleep. They move me a couple doors down and seem like everybody was slamming doors, this stay was terrible, they lost my business. Not to mention the young lady at the front desk was rude.

The room was clean and seemed spotless. The bathroom was no exhaust fan and the light switch was outside the shower and the toilet area. So you could close the door,but people could turn on/off the light. No sink to wash your hand. You have to open the door with your unwashed hands to wash your hands in the sink.The door to the toilet looked like it 2askicked kn.

Pleasant staff, updated rooms, overall great stay!

Room was okay, had trouble closing the door because of latch but we found out a trick and made it work. Breakfast was horrible, not a lot of selection like other hotels and didnt taste good. Parking is tight, and they charge for parking whuch is crazy to me ne

Great stay

The room waa emaculent and extremely clean and the staff was was nit only helpful but extremely polite id definitely stay again .

Staff and clean rooms

The hotel was clean and spotless.

This was a really nice hotel with great staff. And my room was nice and clean. Short walk to the mall. I will definitely visit this hotel again. Thank you!

room just seemed dingy, had an awkward smell and even had a french fry in the air vent. won’t stay again

Amazing staff

Clean room, great staff, safe area, restaurants and stores near the property! Will definitely visit again.

Clean room and friendly front office staff

Staff from the check in to check out was friendly and helpful. Rooms got cleaned everyday and were in great conditions. Bed was very comfortable and room size was great.

Very nice hotel, the breakfast is phenomenal!

Good

There was a peep hole in the wall that lead into the other room in 307 and there was a room mixup after my check in. Was changed rooms. Restaurant service was very biased.

Clean, comfortable and extremely helpful front desk staff.

I only wanted to stay two nights. Due to the snow I was force to 5 days. The only issue I had, was my heat was not working the first night and last night. The front desk staff and the restaurant crew, were very polite. Will stay again in the future.

Check in was smooth and the staff was very couteous and professional

Very clean room. The bed was very comfortable. The staff was courteous and efficient. Provided me with a toothbrush and toothpaste since my luggage wasn’t with me.

Great staff

Elevators should be more presentable.

Front Desk staff was awesome and the room was nice. My only complaint would be the pillows, but all hotels have bad pillows.

Staff was very nice at checkin. However the room needed some work. Shower curtain rod was almost falling off the wall because of broken tile, which made curtain hard to keep closed. Refridgerator was barely below room temp turned all the way up. AC/Heat was noisy and obviously in need of repair and bathrom faucet was loose. Needs TLC. But room was clean and staff was good.

The hotel and room were very nice. However, we stood in the cold for a long time waiting for a shuttle that never arrived (“due to bad weather”). & shuttles in AM start at 6 am, so too late to take due to early AM.

Thought the property had an indoor pool, but it did not. Everything else was aright.

Great room

Room was good. Staff are nice and friendly. Location is great as it is close to DC

Great stay! Front desk service was impeccable the entire stay.

Friendly staff.

Loved the room ambience and atmosphere

Rooms were clean. The hotel was old in general.

Checked in at 11pm and the front desk staff was on the phone and didn’t even look up to acknowledge me. I had no idea there was a pre fee and I asked for it to be waived since I was a gold elite member and they weren’t nice about it all

Shower didn’t work at all

The room was nice and clean. It would've been nice to have a working fridge and a microwave in the room but everything else was great!

I’ve stayed here a few times - the view of the D.C. skyline at night and day is quite impressive!

Awesome great professional friendly waitresses.

I don’t use nothings. I check in 7 o’clock. I check out before 11 three days. I got charged a $80.01 I need my money back

Breakfast is excellent but for a fee. Location is excellent for Pentagon and Crystal City work. Amazing staff included Beatrice in the restaurant and “Rise and Shine” at the front desk. See you again soon.

It was fantastic since I approached the front desk (Steven) until I left. My friend and I lived de room and the restaurant where we celebrate her birthday.

Some of the staff at the front desk was not welcoming at all.

Staff at the desk was amazing

They don’t take trash out they don’t have soap and lotion. They gave me the bottom dark look like storage place.

As we were leaving the room to walk to the elevator, as I was holding my granddaughter's hand, I looked towards her foot for some reason and I saw something tiny and white crawling on the carpet....I looked closer and it was a bedbug who had not fed yet. What helped me determine it was a safe location was upon checkout when we were driving away from the property...there was a military base next door - this to me confirms it's a safe neighborhood. Cab rides were reasonable to DC and the nearby mall. Hotel beds were firm and comfortable. View was decent.

Nice place

Decent accomendation for price and location

It was a very pleasant stay. The room was very clean and comfortable. The staff was courteous and helpful. The restaurant served delicious food. The location was quite close to all DC attractions. I recommend this place.

Nice

P.s. this is the first review of a place I’ve ever written in my 27 years on this earth

The hotel was fine, but we were placed in an ADA room, which had unuseable closet space. We asked for an adjustment, but got no response from staff. Otherwise, the hotel was convenient to our nearby family.

Room was clean & staff was great. Check in was quick and easy.

love this place ..alway stay here every time i come to DC

Clean quiet room. Courteous helpful staff

Clean quiet

Staff is amazing. This stay was not as comfortable bed/pillow wise and AC unit was so noisy. But, we will return as things happen.

For someone cam with his car, the location was nice, easy to go to downtown and to the srounding cities.

I have only one disappointment which was that I wanted to stay longer and asked to speak to the general manager who was not there I requested an extension of four more days but wanted the rate I was charged for my original booking and even called the corporate office but was turned down so I left I never can understand why a hotel never can accommodate this type of request because I'm already there I can understand if the hotel is sold out but this hotel was not fully booked and lost the revenue of 4 extra days ? That I paid to Hilton I just don't get it ?

Staff is nice and friendly but the facility lacks basic commodities. Breakfast was ok.

The room was very clean

Didnt stay here

The room needs a phone, but otherwise the staff and the while stay was good.

Friendly, clean

Very big rooms, very clean, helpful staff.

Have stayed multiple times, everyone is nice and helpful! Shout out to Lawrence! Thank you!

No hot water in the morning for a shower. No coffee in room only in the restaurant. And no microwave in the room.

The rooms were spacious and the bed comfy. However, the heater in the room was LOUD and rattled all night. Also, the tea, coffee, water and creamer should’ve been replenished for 2 occupants…not one. Meals at the restaurant were pretty good at reasonable prices.

Overall this property was great. Front desk staff and bartender were nice. Housekeeping, however, opened our door at 8 am. 1 did we forget to put the do not disturb sign out? Yes 2 did we have the safety lock on? No. 3 is it housekeeping 101 and common sense to knock on the door before going inA room before checkout time? YES! Do better!!

Floor in the bathroom had dried stuck on organic material. Informed the front desk/staff who dispatched a cleaning person which led to a communication problem. I had to physical scrape off some of the unknown organic material with my finger nail to show the cleaning person what I was talking about. The cleaning person only spot cleaned. Later I reported other dried organic materials on the bathroom floor and requested housekeeping to scrub the entire bathroom floor which was not accomplished. The work around was I had to request additional floor towels to cover the entire bathroom floor so I was not stepping on the unknown organic stuck on material. Another suggestion to include a complimentary breakfast. Also the room's HVAC noise was too loud which required ear plugs to sleep. Furthermore the noise from the above room (rec center) woke me up early morning several times.

Staff were great. It was just very inconvenient being on a time schedule and not being able to shower due to no hot water.

I booked in Expida and was asked by the app to add 20$ breakfast for 2. And I added and paid however I was charged extra 50$ for breakfast again now the question is why?

The staff were very helpful. I was surprised by an early check in for my mother. The facility itself was clean and very presentable. I will be booking with this hotel in the future!

Yes

The staff at breakfast room were extremely friendly. In particular, Patricia, who really helped me and my daughter with the accommodation.

Did not eat breakfast.

Very nice hotel! Loved everything. Would definitely stay again.

No free breakfast,

The staff was very friendly and professional. The mattress was old and hurt your back when you get up every morning and the comforter was old and outdated looked warned. The people staying next to us having a party it them over an hour and a half before the staff came and made them turn it down

Very nice staff. Walking to restaurants is doable (10-15 minutes?) Beds and rooms were cozy and comfortable.

Great really close to everything big roomns

Beautiful Hotel and Great Priced.

Yed

.

I had a great stay. Housekeeping was on top of their job. Kept my room clean, front desk staff was great as well. My only complaint was the Wi-Fi, it did not work too good on the 8th floor.

We didnt get our room cleaned, so I thought that was strange, or maybe the lady didnt understand me, but other than that the stay was ok.

Breakfast menu was my favorite. Food tasted really good!

Came back on the last night

The hotel was nice. The front desk were also nice and professional.

Clean room, good service, nice staff!

Great staff .

The only thing about this hotel is there is no Metro access

Nice place a nd friendly staff

Room was clean and our stay was comfortable.

Very clean and friendly staff,

Staff. Called the front desk to inquire about the van times when I landed. Was told driver was at the airport. I stated that was fine but I’d miss him. I was still deplaning. I asked next van time. She states an hour from now. Called back. A male states 24 minutes. When I ask about the difference, they just put me on hold…contacted driver and he stated he was still at the airport. No sense of what is going on. The driver spoke to me like I child, saying I was supposed to be out here. No one apologized. Upon checkin, the two women completely ignored me while standing at the front desk talking to each other and offered no apology for the confusion. A family checked in, and then the male I spoke with on the phone checked me in. Will never stay again. Even shuttle driver kept running his mouth to the point, I told him I needed to make a call. He kept trying to get me to say everything was fine. When I started to explain, he kept fast-talking. With that, there’s no point in trying to explain or get accountability. There was no point.

To expensive for breakfast and parking $100 for two for breakfast and $75 a day for parking

Clean . Spacious . Conveniently shuttle to the airport . Beautiful facility .

Very good staff n room

Wish they had a microwave inside the room

Elevator was broken

I had a great stay. They checked me in quickly, and provided anything I needed and were happy to help answer any questions. I’d suggest this hotel to anyone visiting the area!

Clean room

I placed the privacy please sign in the door and house keeping ignored it. They entered the room and cleaned it anyways. The hotels restaurant was expensive for bland and simple foods. Over all it was not a horrible stay but definitely expected more and were pretty disappointed.

It was prime location to get to parkways and highways. While the neighborhood is walkable, there is options for dining or shopping within walking distance.

Wonderful, warm reception from the front desk

Very nice¹p

Clean rooms

Clean and nice stay!

Room that we were checked into was not clean and door was open. New room was average at best and hot like 80 in there. AC would not work. They compensated us our parking fee.

I had a few problems at check in . They gave me the wrong key to the wrong room . Then when I got a new key to another room the room was not ready and was still being cleaned . I ended up being late to an event that day . They did upgrade my room due to the inconvenience. Which I do appreciate but it was very frustrating at check-in for me . First time I had to go through that . This was also my first time staying here.

Met our needs.

Staff!

Very outdated. They need to upgrade the rooms and bathrooms

Great location, friendly staff

Staff was VERY friendly and courteous. Low water pressure in the shower of room 419. Parking was very convenient...beautiful view of the city!

Everything

Water was

Friendly staff, good location

2.) Amenities: 3/5 (No microwave in room. On 1st Floor) 3.) Bathroom: 3/5 (Small/Average) 4.) Kid Friendly: 3/5 (Room for playing, but bed is too high and could cause injuries. Bed also has sharp edges.)

When I was at the airport, I called to see if transportation was coming. They never answered the phone so I had to Uber to the airport after waiting an hour and a half. Once I arrived at the property, one of the staff members did not try to accommodate me staying in the east building, but one of the other staff members did help me. Dinner was horrible and wings was too salty and my cheese sticks was cold. I was very disappointed during my stay.

Overall my stay was good. My room seemed to have a view of the causeway. The staff I dealt with were very nice and helpful.

Clean room

Well kept, pleasant, older property convenient to major roadways. Pleasant staff, excellent housekeeping. Extremely good value. Definitely come back.Breakfast is pricey.

Courteous staff. Clean room.

Great staff reception after a very long travel day!

Room was perfect for my partner and myself get away!

The whole hotel is neglected

Would love to come back

Great hotel & great staff!

The receptionist was amazing, great staff at the breakfast and healthy menu options

The room was excellent. The bed was one of the best beds i have ever slept on.

Absolutely the most outstanding staff we have ever worked with. We spent Nov 28th til the 2nd of Dec there.All staff treated us exceptionally well.Will absolutely return to this hotel. Loved the staff as well as management were incredible very attentive and very polite. Can't say enough of how good we were treated.

Outstanding staff, clean room, service with a smile courteous and friendly. Great eats at the restaurant and worked to please.

There no place to get coffee at 6.00am.

Broken sliding closet door handle. Constantly fell off. Once on my bare feet!

Good not great

Outstanding

Their attitude made the situation even more frustrating, and at no point did anyone attempt to help, accommodate, or provide a reasonable solution. This is absolutely unacceptable, especially after making a clear request in advance.

Great room with a view

everything was clean and comfortable. Staff were great and very helpful. The dinning area was very well run and bar tender at lounge was professional and pleasant

Wasn't a bad hotel. Microwave didn't work

Gr8

Excellent service by Shere

Room was upgraded and spacious.

The room was very clean, well lit. The staff was amazing

The receptionist made my check in super quick and she was very sweet

This hotel has deteriorated since my last stay 11 months ago. The telephone in my room didn’t work, several light bulbs were dead, and the shower head was loose. I received conflicting information about the airport shuttle and nearly missed my flight.

Very beautiful views of landmarks, clean, very friendly staff. Stayed for thanksgiving so we got the thanksgiving feast and it was not very good at all, especially for the price. Our tub was old looking and caved in in the middle and there was various cosmetic issues but overall i would stay again! Just wish there was a pool.

Hotel is amazing! From the cleanliness to the amazing staff to the location! Easy access to downtown DC and Maryland. Literally anywhere you want to go is within a reasonable time. I ended up here after an appointment was postponed and stayed 2 additional days because my family was comfortable and we enjoyed not only our stay but the never ending entertainment nearby! Thank you Sheraton for such a warm welcome and pleasant stay!

Yes

It was an amazing experience, great hotel, nice location full access if you want to go anywhere, crew very helpful

Clean and spacious room

Nice size room, perfectly clean

Great View

Bathrooms need updates

Quick easy

The property was very elegant! All the staff members, as well as the staff / hostess in the restaurant was were very professional and knowledgeable about the items on the menu. I like Rashida the most, she recommended the waffle loaded fries and they were so good.

I love the location, service, and the room was spotless. The employees at reception were EXCELLENT

Clean room. Room service. I definitely would come back

Room was not ready for check in. Toilet seat was discolored and in rough condition

Room was clean, the staff were very helpful and the food at the restaurant was well prepared.

Good position to start sightseeing

Not happy

If the breakfast was fre, we were not told at check in.

Very clean and comfortable room...staff was very friendly and very helpful.

I looked up in the shower on day 2 and noticed a disgusting ball of hair and substance stuck to the tile. I spoke to the manager of housekeeping and he seemed very apathetic about it. He offered to have someone clean it but I was about to check out.

Clean and good location

Very nice people. A little dilapidated.

Very clean area and nice staff

The courteous staff and the great accommodations..

It was a great stay. The staff went above and beyond.

Courteous staff throughout, especially the restaurant staff

It was cool

Clean, nice, and good customer service

The service desk employees were amazing; friendly and professional. We really enjoyed speaking with them. The restaurant waiter was a real gentleman and the food was very good. Our only complaint was I was given wrong information by some front desk employee when I called after placing the reservation. I had asked specifically if the shuttle would be available for our 7am flight and was assured it would be as long as I set it up at check-in. Only to find out it doesn’t even start till 6am, so we had to pay $21 for an Uber.

Attempted many time to get some type of compensation for the taxi ride to which none offered. They did give us vouchers for the breakfast for our entire stay. We used it for one breakfast----food was cold and terrible. I never complain/leave reviews but this was terrible service all the way around.

The room was great. Very clean, and great view. The water pressure in the shower isn’t the best but aside from that I thoroughly enjoyed my stay. Going to book again soon!

Airport and metro shuttle was a key element

From everyone at the front desk to the driver I thank you for making my stay a 1st class experience. Well done folks

The stuff put us in a room that was not our original room. None of the lights or sockets were working. However, they were able to provide us with the room we were supposed to receive. The outside window was dirty. Over all the experience was a 3 out of 5. Please experience the place yourself. This was just my experience.

it’s okay. we always get put in the extension building and the elevator isn’t always working

Clean rooms, daily toothbrush/toothpaste/towel refill

surrounding area was under construction. We stayed on the 7th floor and windows in rooms opened all the way with no stopper or screen which was concerning. Overall very nice Hotel.

Average …

Shuttle service very good. Staff were excellent. Hotel in need of being refurbished- planned for 2026

The bathroom door was not working, and I called the front desk for towels five times, but no one answered the call. The air in the room was terrible. I would like to have partial refunds.

Our room was dated, but clean, and the bed was comfortable. Value for the money was not as good as expected. Staff were friendly. Shuttle was helpful.

Airport shuttle was early than usual but perfect timing

We stayed here for the marine corps marathon this past weekend and the location was convenient and clean that it the only positive. The food was horrible we door dashed everything so did a lot of other people the bartender ignored you and couldn’t be bothered with helping you even after you stood there for 20 minutes And the front desk lady barely spoke any English

Everything was easy to find

Asia was very pleasant at check in.

Shuttler service was nice to have to get to a metro station.

The hotel is certainly dated and definitely not convenient for any transportation except Uber

Wings were good.

I was grateful to get a room at 7 AM without having to pay, but they gave me a two bedroom full-size beds. The same day I went to go talk to the staff again they upgraded my room so I’m grateful for that.

Great clean room

The room was comfortable enough although the pillows were not. Our room had a toilet that seemed to not have a wax ring causing it to not be solid on the floor making it unstable. But otherwise was a comfortable stay. The staff was fabulous helping with a seemless transition when a couple family members had to extend their stay by another night. Will definitely stay here again!

Lots a weed smoking in the area between buildings. Otherwise a nice place to stay with upgraded amenities.

Check in was slightly long. Only one person working. However, the receptionist did provide great customer service. The location to DC was convenient.

NA - didn't order breakfast, didn't take airport shuttle.

Convenient location close to the airport.

Easy check in, parking

Overall very nice stay! Staff was friendly and quick to help.The room was clean with an awesome view over the Air Force memorial

Instead of assuming charging bar to room, ask first. Some of us want a clean receipt for an expense report.

Very reasonable rate and nice staff in older facility with good size rooms that is somewhat run down (eg elevators) with an adequate bar /rest but no dining near by.

The wall outlets did not work couldn’t charge our phones… it was spotty at best, phone lines were down most of the week so we couldn’t call the hotel or use room service at all, outlet in the bathroom was dusty and sunken into the wall ( I also have a picture of that as well) dirty hand towel that had make up stains on it. (Picture of that as well) can’t say that I would recommend the hotel. It was nice however how close it was to the Arlington cemetery where we were in town for my brothers funeral. Not the best experience but not the worst.

Hotel seemed virtually empty. I don’t know if it’s because there was a government shut down or if that’s just normal for this particular hotel. In our room, the shower didn’t work and neither did the phone so we had no way to contact the front desk. We went to the dining room and they were not only out of Chardonnay, but they were also out of vodka which for a Thursday evening seemed unusual. Why not just go to the local liquor store and buy a bottle of each. The food was mediocre at best. The dining room was like being in a diner. This is strictly a no frills place to be. Probably would not stay here again, unless it was really important geographically.

The overall stay was great! Really brilliant location, great sized room. Amazing staff and facilities.

I had an issue with the shuttle arriving to the hotel but the shuttle going back was fine.

Airport shuttle efficiency and hotel location great , Friendly & helpful checkin process, delicious breakfast with quality food and service, clean room which made our stay experience excellent!!

Was sad the my “city view” was the other part of the hotel

Great

Staff didn't seem like they knew what they were doing.

Vy provided exceptional customer experience.

Very courteous staff. Very clean room.

I didn’t like the fact that the shower drain was clogged and would immediately flood when I took a shower, which felt nasty. Also the fact that I booked a king size bed, but was put in a room with two smaller beds.

Staff in all areas (check-in, housekeeping, bar & restaurant) was wonderful !!!

I checked in late and they were understaffed saying they had a wedding and a birthday party and could not give me towels! They also had police and national guard the next morning all over the lobby just hanging out! Not amazing service overall and seems scary. Go to Embassy Suite for the same price!

Good

Room was clean and bed was very comfortable

Tired facility. Good service. Property needs cleaning and rehab. Ordered ADA room and did not get.

Hotel was reasonably priced but needed updates to the carpet and paint in the rooms. When we first arrive only two elevators worked and by the time we checked out, only one elevator was working. That created delays getting leaving our rooms or going back upstairs to our room. Finally, the batteries on our room door died and we had to wait twenty minutes for the batteries to be replaced for room entry. Parking was reasonable and the breakfast was decent for a hotel buffet. Water was available all day in the lobby but coffee was promptly removed by 10am so patrons would spend with the barista.

Very good personal

We called the front desk and were told they didn't have anyone to clean at that time. They said they can move our room but they didnt have any more double rooms at that time.

Great accommodations, service and convenience

Clean room and quiet

Dead bug in the room. Front desk unhelpful with a major problem based on receiving false info earlier from the hotel.

Hotel nice except things like light out in bathroom and hotel split into towers, confusing with multiple elevators…had to haul suitcases up to an area then up and over stairs down another hall. Likewise to return to parking garage. Parking was additional - over $30 and breakfast was good however $76 for 3 of us!!!! Not THAT exceptional!!

Horrible

I was very happy with my choice to stay here. They upgraded me with a view of DC from my room without asking. The parking was less expensive than advertised. Best pillows ive had in a hotel. Food was good.

Nice stay

Amazing stay

Hotel is in dire need of an upgrade. Rooms are meh.

Great location and price

It’s a solid choice for guests who seek proximity to the Pentagon and military-related attractions.

I was just there for an evening but it was very comfortable. The only issue was the trying to reach the front desk all evening was terrible. The line was busy and could get service because I was in building #2.

Front

Very nice place and view!

Clean and efficient just an older property that needs upgrading. Elevators had issues which caused longer waits

Nobody shared with us that there is a Pentagon City shuttle.

Great hotel great location , great room . Great view .

Decent stay. Convenient for the locations we traveled to. There was no microwave in the room, but we used the one in the dining area. Room seemed a little dated but overall average.

Good

The ice machines on most floors weren't working Our aircon in our room wouldn't turn off Workers where painting skirting boards in the restaurant while we were eating breakfast. Very limited gluten free options for breakfast The staff where nice enough but did seem distracted at times and we had to wait excessively long time to be seated at restaurant several times.

Besides a woman walking around literally NAKED with her husband or pimp (not sure) and small inconveniences of dirtiness in the room, overall the stay (inside the room) was a decent night. If you have children, the area (neighborhood) the hotel is in is not the best. My daughter came to me expressing 4 boys her age 12-13 asked her if she had any cannabis and where to buy from. So please just be mindful of the people around.

Our room required us to take the stairs across from the lobby. We are elderly, and this was difficult for us with our bags. In addition, the sirport shuttle service was sliw

Very nice

The girl I must have inconvenienced by wanting to check in. She was busy texting on her phone and was very rude. The other staff then next morning were very nice. We made the choice to stay elsewhere the next night.

Close to airport and gas. Roads are under construction. Other than that, tops.

Very comfortable

Good

Housekeeping was great. They did a good job cleaning and refreshing the room.

Love that this property is only a 25 min walk to Pentagon City mall area. There is some construction going on in the area between the hotel, by the Pentagon, towards Pentagon City it there is a walking path and lots of locals were walking back from Pentagon City the evening that I did the same walk. I also loved that there is an airport shuttle, and the morning I was taking it to the airport - to hop on the Metro to go to work on Capitol Hill the shuttle stopped right in front of the Pentagon City Metro stop which was great! Loved the view at night from my DC facing room. The rooms have all been recently refurbished and were very large & comfortable.

The staff at the check in desk seemed to be too busy to help or answer a question. I almost felt one lady was ignoring me.

It is a good location. Close to everything we wanted to go see. Shuttle service on arrival wasn’t good. We ended up having to Uber after waiting for 30 minutes or more. There’s only 1 clerk at the desk, so you have to wait a bit and the calls were not answered (I called yo ask about something but it was easier to go down to talk to the clerk) because there was only 1 clerk. Once you started talking, the clerk, waitresses, bell hop were all lovely and helpful.

I should have just listened to the reviews. This hotel was so dated and had so much water damage and mold. I was sick all night. You can smell that it’s wet and they try to mask the smell with the air being on blast!

The room and the sheets smell, and the wifi was super slow. And there was no wifi during the last night of my stay.

When I booked through hotels.com they said that there was a shuttle to the airport. When I inquired they said that the shuttle was not available when I needed it. I asked them to book a taxi, the clerk said they would do it in the morning. When I came in the morning they said it should have been done at night. I asked for a wake up call but I didn't get one.

Check in was terrible! There were only two people at check in and about 30 people checking in. They were not prepared for it.

Sta

Very nice property

Need to update the place aesthetic pretty old. When I checked in the room bath tub had some fungus in it backed up from the pipes. Cleaning service should have reported it before me a customer was given that room. The second room was a bit better but missing shower gels on the wall two were missing only one was on the wall. I had to call and got no one and had to walk downstairs to ask for a new room. Front desk need to answer calls from room service.

Did not like how we were put in their second building. It was inconvenient and claustrophobic. Halls were narrow and had to use stairs to get to elevator

Clean

Good stay...easy parking...great staff...huge lobby...literally next door to the Pentagon...somewhat dated...but it definitely got the job done....I was very comfortable...elevators work fast....

The hotel was ideal

The bathroom shower/tub had mold looking areas in the grout..

Very close to the airport

Room was falling apart. As a guy that builds new buildings and takes care of old ones it was unacceptable. Light switches broken, stains on shower tile, lights out, and so much more.

My stay at the Sheraton was nice. The hotel is a little dated but clean and all the staff was very nice. The parking garage was easy to use and I would definitely stay there again.

Parking very convenient but should not have had to pay for it

Staff was super friendly, fitness center was well appointed, everything very clean. Location is convenient for access to national cemetery and other attractions.

Good overall😊

The hotel does not live up to the Sheraton class. The hotel has probably seen better days. The area around the hotel does not look safe to walk around alone or after dark. Maintenance is an issue. In my room, there was an open crack across the ceiling. The phone in the room was useless and there was no way to contact the front desk. The one saving grace was the quality of the staff and their responsiveness.

Loud people woke me up at 4am

The hotel felt like it was isolated for everhthing. The indoor parking deck had dim lighting and did not feel safe. The food was horrible!!!!!

Clean and good service

It’s very nice and good service

The shuttle starts only at 6 am… had to pay Uber 😩 for a very early flight

I was surprised by the rooms conditions for a Sheraton

Gives an upscale feel at a reasonable price. Wish the room had a microwave. I actually booked this hotel by mistake originally but I can truly say once arrived the mistake was no longer a mistake overall I enjoyed my stay.

Main telephone number out of service for 2 days. Repeatedly tried to call front for airport shuttle. Rings and rings with no response. Found out afterwards that shuttle only runs on the hour. Contrary to the website. Room had nice view but ruined by filthy and cracked window

Front desk only one person. They don’t answer the phone

The area outside the entrance was too narrow. It was diff ppl s

Nice, quiet and looks like they recently renovated the rooms so the room was super clean

The hotel was decent and in a great area. The hotel itself was nice but the room could use a bit of an upgrade. However the beds were comfortable and the room was clean. The area around the hotel was great also plenty of dining and shopping that was walkable. Would stay here again.

Gabby at the front desk was super friendly and helpful.

Centered location

The staff from check-in to check-out was so incredibly helpful, warm, and friendly! The room was very clean. We ordered loaded waffle fries through room service and they were a nice treat. We received a hearty portion for the price. We did pay $15 a day for parking. That was not included in the room price through Expedia. So, that was a surprise when we checked in. Expedia should have disclosed that information when booking. Our family overall enjoyed our stay and we would stay here again!

It was okay, better than others in the area tho

Hotel breakfast nasty never recommend 23 per person