Comfort Inn Atlanta Downtown South

The hotel was adequate to spend a night but was not a very walkable location. They did have one restaurant you could walk to and it was a good BBQ place. Check in was a pleasure because of Richie Rich, the deskman. He recommended the restaurant and was an all-round nice guy.

Close to downtown, friendly staff. Dirty tub on arrival, food in fridge that was not removed when made staff aware.

The rooms were dirty and just very outdated and not well taken care of. This is probably one of the worst hotels I have stayed in before.

The rooms were old and the beds were hard, but the staff was really nice and accommodating.

The hallways smelled like stale smoke but the room odor was atrocious. After asking the front desk for air freshener, which they didn’t have, I had to go to the store to buy some. The area is also very sketchy.

Price Swimming pool was closed, roof was leaking, AC unit was busted off the wall and you good literally see a passage to outside, the room smelled like mildew, and breakfast was a joke. Oh and Someone named Sandra is operating a massage business (prostituting) out of the hotel.

Superb

Good

This hotel is really stinky and dirty

The staff was very friendly, it had just been mopped and it was clean. Barely got into the parking spot and was harassed by homeless people. Also, there was a bullet hole in the elevator which is why I left. I was worried my car would have gotten broken into to that night.

Breakfast was satisfactory. Location could have been better. The location site. Pool was closed. Ice machines were too spread out.

Brown stains on the comforter

Perfect location, just a few minutes from the city. Free parking always available. The breakfast was good—specifically the savory options. They definitely need to improve the air conditioning system—in the bedroom, but even more so in the bathroom. The fan wasn't extracting anything; the rooms remained constantly damp and saturated with odors, and there was no air exchange. Memorial Day was a holiday, but breakfast was served according to the weekday schedule (so we didn't have breakfast). The breakfast could be improved regarding the sweet options.

Checked in late and the desk person was eating pizza and talking to someone else basically the whole interaction, I was barely acknowledged as a person. The room was okay once we got the air running. The bathroom was not okay. I could see urine on the floor next to the toilet, and the water did not get very hot, with very little water pressure.

Jay, the manager, was nice and easy to work with

Jay, the manager, was nice and easy to work with

Very good

When I got there the lady at the front desk said the room I booked wasn’t available or cleaned so I had to downgrade. Then the room wasn’t fully cleaned the faucet was coming out the wall and there was a wet rag and a pill in the bathroom. The lady told us to talk to the manager in the morning about a refund but when we went to the front desk the next morning the person there (she was way nicer than the receptionist last night) said the manager doesn’t even come in on weekends so the lady lied to my face just to not deal with me. I’m just real disappointed in my experience

Good

Clean and nice location.

For the price it was worth staying here

Breakfast not much variety and coffee was not the strongest

Exceptional

Pool was closed, that was disappointing. Location was a bit sketchy; was concerned my car would get broken into overnight.

Pool was closed, that was disappointing. Location was a bit sketchy; was concerned my car would get broken into overnight.

Room was okay it was hot ac took a long time to cool down the room and made a ton of noise. Beds were also uncomfortable

This hotel definitely needs to be updated. There were no usb ports for electronics. Had 2 rooms. One room had no shower curtain and only 1 towel in it. The other room had previous guest items left in it. The breakfast was a 7/10.

Bad

Location for our activities was ideal, check in was simple. Check out appeared complicated when changing forms of payment

nothing • Front desk avoiding responsibility • Non-working shower drain • Unsanitary substances coming from the drain • Stained towels and bedsheets • Sagging mattresses that made it impossible to sleep properly fave smoking rooms despite booking for non smoking rooms

nothing • Front desk avoiding responsibility • Non-working shower drain • Unsanitary substances coming from the drain • Stained towels and bedsheets • Sagging mattresses that made it impossible to sleep properly fave smoking rooms despite booking for non smoking rooms

Location for our activities was ideal, check in was simple. Check out appeared complicated when changing forms of payment

Staff, parking, breakfast and room is very good, the only issue we found is weird smell (almost like weed) in the corridor is the reason 1 star down.

It’s super convenient to attractions all around. Front desk was amazing. I can’t remember the lady’s name but she was so nice and helpful! 10/10 for the staff! No gym, water, or vending machines that had anything to drink in them.

No gym, water, or vending machines that had anything to drink in them.

We stayed in room 2203. It was clean enough. There was no soap at the sink. The complimentary shampoo mounted in the shower, barely had enough for 2 people to use once. The conditioner was empty. The tub drained so slowly it filled as you took a shower. So you’re standing in dirty water. When you pull up the knob on the spigot to turn the shower head on, half the water still ran out of the tub spigot. The water was barely luke warm. Could use some handy repairs in the bathroom. Staff was incredibly nice tho. Cleanliness of hotel was moderate to good.

Passable

Close to locations we needed No hot water the whole stay

Close to locations we needed No hot water the whole stay

The staff are just superb. I initially booked different accommodation but after talking to the staff, I decided to stay at the Comfort Inn. The staff were extremely helpful. Transportation can be a problem while the hotel is also a distance from shops.

Everything was good except for the slow internet in my room. The internet connection in my room was slow.

Everything was good except for the slow internet in my room. The internet connection in my room was slow.

Very dirty , would not stay here , stinks , unsanitary

Bug infested,

Good location, free parking, and a reasonable price. Unfortunately, the building is old and not well maintained. The room is large, but the carpet and bathroom were quite dirty—there was another guest’s hair everywhere and even old candy on the floor next to the bed.

a/c didn't work, desk staff rude did not feel safe in parking lot

Nothing The area is bad No cleaning done Breakfast was awful

Exceptional

Nothing The area is bad No cleaning done Breakfast was awful

You get what you pay for.

Beds and pillows were comfortable

Our stay was great. The rooms and beds were very nice. I would definitely stay at this hotel again in this area.

Someone walked in my room at midnight while I was asleep. A guest. Someone had given them my room. Very dangerous.

No ofrecen buen servicio...

Average Hotel in the area. Good to sleep and rest. No gym and pool out of service, but all that is clearly stated when you book.

Great breakfast

But there was one vending machine but not one with drinks. That sucked. And expensive. You can do door dash and they bring it to your room. But overall it was good.

No hot water and just ran down nasty

The staff was very nice however the room smelled like mold the bed was dirty the outside was unsafe people loitered around or in their cars we just left and went somewhere else

The room we had was terrible. Upon entering we were greeted by the smell of mold and dampness. The blackout curtains had holes, the window needed new weatherstripping, moisture between the panes of glass that fogs up the window then drips onto the windowstill. The ceiling had yellow spots and the bathroom looked as if someone just wiped it down with a damp cloth. The bedding needs to be replaced with a thicker comforter. The sheets looked as if someone had laid on them and then made. I had a flat sheet replacing the fitted sheet and an extra flat sheet because I didn't have a blanket under the comforter. Pillows were different sizes and filling material. The mattress need to be tossed out and replaced with memory foam mattress. Who still use coil mattresses? The breakfast and coffee were mediocre. It would help if there were two breakfast attendees instead one person running themselves ragged in making sure the breakfast items were in the chafing dishes. Thd owner neef to stop being cheap and order more plush and thick bath towels. I had a facecloth so thin, it ripped as I was rinsing it after washing my face.

Staff was friendly and professional.

The staff was great, from the time we arrived to the time we checked out. Where the hotel was located was convenient to all the attractions we visited. The room had a bad odor smell( the carpet in the room needs to be cleaned), the beds are not comfortable I experienced severe lower back pain, and the water does not get hot.

WARNING......The online pics look nothing like the hotel room we were given. Our entertainment center was balanced on beer can tops. While in bed at 1am we heard 5 gunshots just outside our hotel. We also had a very sketchy man follow us inside at 11:45pm. He loitered around the lobby which made us uneasy to go directly to the elevator in fear he was immediately follow us inside. We determined it was safer to take the stairs. Will NEVER stay here again and for others safety I would NOT recommend.

Didnt have the breakfrst but parking was great.

The rooms were not clean. The sheets had a bad smell. They didn't have adequate comforters to keep warm. There was no hot water. The breakfast didn't look fresh or in good condition. In short, it was the worst experience I've had staying at that hotel.

It was close to the location I was visiting Nothing it was a great Property)

Really old hotel mattress not comfortable is a four ice machine anyone not working really bad neighborhood

Was told that because we were there multiple days they probably didn't want to go into the rooms because most people dont like them coming in. Told her we would have put a dont disturb sigh out if that was the case - oh yeah couldn't do that because we didn't have one. Should not be my responsibility to have to put my trash in bags and throw away nor have to fetch towels. The day we arrived we told them that our room was missing the coffee maker and that the light above the beds had burnt out. We never got the coffee maker of the light bulb replaced. Beware of the parking lot - we saw four cars with their windows smashed out. We made sure that everything was taken out of the car each night and even left the door unlocked. Asked to have the general manager contact us but not a single call while we were there or after we left. DO NOT USE THIS PROPERTY! The bathroom had little bugs all over the sink and the bathtub too. Told them that too but was told that they would let housekeeping know.

No hot water was my biggest complaint. The water would run warm/cold but not hot. Which is kind of a let down after a long day of traveling. The room had that hotel room smell. Sheets were clean and room organized. The shower had a loose screw because the water would squirt out of the shower. I liked how we could check in early but had a $25 fee. It was in a sketchy location but we only needed a room to sleep. I didn’t try any other amenities.

Super!

Breakfast was okay. Parking was good. Even though it was no smoking there was smell of smoke

2 out of 3 room reservations that I did with Expedia did not show in Comfort Inn’s system. Good thing there are rooms available that day. We were told there was no milk for breakfast on the 2nd day. My daughter has to eat her cereals without milk. No toothbrush and toothpaste provided.

As soon as we entered, we got the bad smell of the place. After checked in, unpacked all the belongings and settled down and switched on the TV which wasn't working, try to use the room telephone, that is also not working. When contacted the front desk, the women was so arrogant, and her reaction was like we're guilty because we booked their hotel, so I highly NOT recommend this hotel to anyone. I officially complained to Expedia as they should consider removing these crappy hotel operators as we're beginning to untrust quality of Expedia due to those experiences with the hotels we book through.

the staff was so kind! i just wish breakfast didn't end at different times on weekends and weekdays. i misread the dumb little sign because i had been awake for 40 hours straight and missed breakfast on Monday morning.

We had 2 rooms and the whole floor smelled of pot. None of the beds had comforters. They were very thin sheets. We asked for blankets and staff stated we could move rooms but they couldn’t take blankets from clean rooms. They did not have the key to the housekeeping locker either. The staff was nice and tried to accommodate but they were limited to supplies.

Nothing Sketchy location Lacking cleanliness (found a used condom in our room, coffee area littered with trash and grime, no hand soap in the lobby bathroom just hand sanitizer) Bedding ( no comforter) No curtains that weren’t see through Door had new lock where you could see that the door had been busted in. Broken outlets

Clean, comfortable and affordable. The staff was welcoming and very helpful.

This was terrible service! The staff is highly unprofessional and inconsiderate. I wouldn’t want to stay here or at any other affiliated hotels if my life depends on it.

Good AC

The lobby hand sanitizers were all completely empty or not working. The lobby bathroom soap dispenser was empty and looked as though it was always empty and they put a large bottle of hand sanitizer instead. My first room was very hot and the AC was broken so I switched rooms. The whole building on the guest room floors smelled like cigarette smoke even though the rooms say no smoking. It was not at all what the description and photos portrayed. l actually left after my first night reservation and got another hotel. I would have tried to get a refund but I booked through booking.com and it was non refundable. Very disappointed. The bed in my room was very uncomfortable. It had a depression in the springs where it felt so worn out from people sleeping there.

An article went missing from my room. It was only me. I informed the front desk and never received a return call about the security footage. Keep the head on a swivel here.

Tv not good, hot water taking time

The website needs to do a better job of explaining the early check-in guidelines. Got to my hotel early,as my train from Greenville to Atlanta arrived early in the morning (it's the only train that goes from GVL to ATL) At around 9 or so in the morning (I made it clear when I booked this hotel) I got ubered to the hotel only to be turned away. The lady said that I couldn't check in until 12 noon. So I went somewhere to find breakfast. And literally had to "hangout " at a chick fil a until it deemed time to check in. The Wi-Fi in this facility could have been better. Kept having trouble when came to my PS5(which needs a internet connection to operate). Also there was little to no hot water in this hotel and the toilet in my bathroom was 'running' water like the commode was broken.

A/c didn’t work. No hot water. Not clean at all.

Stay away from this location. It was dirty and smelly, no hot water. Breakfast was mediocre. Too close to the highway, it was very noisy. Beds were hard. Worst experience of our lives.

Unlike many of the Choice brand hotels, this one was very clean and had an awesome staff. Thank you very much

Good

In the city, but away from horrible traffic and noise. Close to Georgia State University. Unless I missed it, the desk lamp would not turn on.

The area was good and clean ! Staff was very friendly. Would definitely book again.

I wouldn't recommend this hotel. The water was BROWN AND COLD. I wasn't informed that there was a plumbing issue until after i paid and checked and not by the staff by another customer. I literally had to shower using my gym membership. This stay was TERRIBLE

Location The rooms smelled bad, I switched my room twice and both time the room a distasteful smell lingering on the carpet. The ice machines didn’t work on any floor expect one. The hospitality was horrible. I ordered towels to the room and was told I had to come to the front desk to get them. In the early morning it was sounds of kids running up and down the hall way an crying loudly

That it was cheap That my room smelt like piss.

The staff was nice. Dirty. My entire floor and my room smelled musky and damp. The bathroom was in a state of disrepair. The breakfast was quite bad, in fact it nauseated me after I ate it. The hotel is located in a neighborhood with crime.

There were no dark curtains to cover completely the window and being on the ground level that was a major concern. Anyone will see in from outside. Room didn't have towels, I went down to the front desk and it took them 3 hrs, plus a reminder to get me the towels. No fridge in the room. Items in the breakfast menu were overcooked, no juice...no one around to restock or help.

Great staff. Clean hotel

Nice location The AC wasn’t working, so they had to change our room. It took us about 20 minutes until a someone showed up at the front desk to talk to us, when we asked to change rooms. Breakfast was poor and staff wasn’t wearing uniforms, they we were wearing socks and flip flops! The same guy who was at the front desk when we checked in was the guy responsible for the breakfast, no uniform, and flip flops.

There was no hot water in the entire hotel.

No hot water, plug ain’t work inna bathroom

Very bad bed bugs in rooms No hot water bed bugs they moved us 3 times

Very good for the price

Staff are extremely kind and willing to help.

Coffee , hot breakfast & location

The hotel was a little older, but kept up. Room was clean, front desk staff were very friendly and helpful. The only thing is at times the breakfast wasn’t kept stocked up and workers were hard to find to ask for things. Overall I would stay again.

When checking in, they told me a reservation didn't exist

It’s a fantastic location

My room had bed bugs that I did not see until the next morning

The room was clean, no bugs, and no problem. The staff was friendly and helpful!! I would go back there again for my next visit!

The bathoom was run down. Needs updating.

Everything smelled like weed. The hallways, my room, etc. My alarm clock did not have the time programmed correctly and was blinking. And, without me turning it on (I didn't ever touch the clock), the alarm went off in the morning when I didn't want it to. The water in the shower got cold very fast (although thankfully after a few minutes warmed back up). The showerhead was loose and so it was spraying water outside of the shower until I noticed it and tightened the showerhead to stop the leak.

No breakfast, empty bins and only water. No staff to ask and entire hotel reeking of weed. No hot water and very low water pressure in bathroom.

Dated interior. Nice staff.

Loitering in parking lot wasn’t ideal

Staff was nice rooms were clean

Great value. Generous breakfast. Right next to bus station.

It's time for an update. The hotel hasn't kept up with simple upgrades like painting and cleaning carpet. The staff was friendly and the beds were comfortable and clean but the room had an old, not fresh smell.

They don’t have the staff… first room they game m th bed wasn’t made… the second room they gave me

The room was still dirty with dirty makeup covered sheets on the bed The Ac blew hot in the room Loud noises from the outside & neighbors slamming doors Telephone didnt work Didnt wanna complain because the other reviews mentioned that the property wouldnt give the deposit back anytime they complained.

Clean room.

There were multiple "stray" hairs in the room, on one of the hand towels and on the bed sheets. The breakfast options were very limited. Both of these issues were very disappointing.

Yes

The room was reserved for my daughter & when they got there late they needed $150 damage deposit so they weren't able to stay & made the 4 hour drive home middle of the night on new years eve. We would have planned accordingly if it would have been made aware of this. They wouldn't accept cash

Good stay staff was great

Rude staff

The staff are rude. I booked this this christmas trip with my 3 children under the age of 5. The ice machine next to my room was leaking water into my room soaking the carpet and leaving the room with a strong mildew odor. The person at the desk refused to move my room or cancel my reservation and provide me with a refund. Forcing me to leave the hotel the next morning. The manager did refund part of my stay but my overall experience with them was poor.

Worst stay, waste of money

On the other hand, the staff were very friendly, and check-in and check-out were quick and good.

This hotel was extremely dirty and felt unsafe. The rooms had a strong, unpleasant smell, and the carpets smelled very bad. The hallways and elevator were also dirty and poorly maintained. Overall cleanliness was unacceptable, and the environment was uncomfortable. I would not recommend staying here.

Disgusting, dirty and smelly

Fair

There was not one good part of our stay. The hallway stank. Our room was filthy. The main room light didn't even work. There was hair in the beds. Next to no breakfast. Not even regular coffee. Only decaf

The room was great nice and quiet and great view of the city.

The room was relatively clean looking but the entire hotel smelled like weed and my room smelled like cat urine. The bathroom smelled the worst. I was there with my 2 year old son because we were traveling for his specialist appt at Emory. The breakfast was really good though and the staff was very nice.

The hotel stay was decent The convenience was where we needed to go had stains on the mattress protector and fitted sheet no hot water in the tub only in the sink and there was hair everywhere in the bed

Great room to stay at for the Thanksgiving half marathon! Close easy walk to/ the start/finish line

Great

Everything of hotel was great. The problem of the hotel was that it did not have hot water to take a bath or shower.

Hot water was intermittent, our toilet made horrible sounds that lasted for 10 minutes after flushing, the entire hallway smelled so badly of cigarette smoke we didn't want to leave our room, the AC didn't function properly. Carpet coming up, paint flaking off the ceilingZ Ultimately, it was fine but not great.

Staff was really nice and made my stay enjoyable

This place should be shutdown immediately. Horrible disgusting dirty place to stay there as human being. Very bad experience.

Parking was readily available, the room clean and comfortable. Breakfast was up to par with other Comfort Inns.

Poor customer service.

Needs to maintain the hotel

Yes.

Attentive and friendly staff. Rooms were clean and included both a microeave and tefrigerator.

Place was run down and dirty. Not like the pictures.

It was ok for the price. Our room was clean but we could smell tobacco smoke in the hallway. Also, the room did not have blackout or privacy curtains, even though there was a parking area right outside the window.

Breakfast was not served and ends in less than two hours.

Didn't get up in enough time for breakfast. Parking was well lit. There was a smell in the hallways.

Older hotel with limited amenities and not updated. Our room was clean and the staff was friendly and helpful.

NA

Smoke detector needed a new battery, it beeped all night. Electric outlets didn't charge. No hot water in the sink. Overnight check in staff was less than friendly

Convenient to Center Park Stadium for Georgia State football game. Staff allowed me to park there for the game before the normal check-in time

Pro, the area was close to everything downtown (very convenient). Con, the cleanliness wasn't so great, the hallways, elevators, and rooms smell so bad.

Room was good and enjoyed the breakfast.

Room was okay for the price. It smelled bad. Staff was nice.

The owners need to put some money into their building and give it a SERIOUS UPGRADE! They do the BARE MINIMUM at this location, it’s the perfect location if you are looking for a cheap place to lay your head for a single night but do NOT book this location if you are staying longer than one night!

Great for a quick two nighter to visit the aquarium and zoo. Small minor things could be improved like the cleanliness of the elevators (sticky floors and the same trash in the corner our entire stay) and investment in small things like untarnished handles on the furniture. Room itself was clean and price was reasonable.

Fix ac so it doesn’t squeal all night

Pleasant staff

Nice staff, decent breakfast, but god awful conditions of the room and building. Incredibly dirty, to an unhygienic level. So poorly maintained it was almost unbelievable. Plugs would literally fall out of the wall outlets. Very little lighting in the rooms. Somehow every single ice machine in the entire building was not working for the duration of our stay. Was warned by no less than 4 Uber drivers that this is an incredibly bad part of town, and that we absolutely should not venture outside of the hotel, even during the day. When we first pulled up to the hotel there were what appeared to be homeless people camped outside. Do not under any circumstances stay here.

The room was dirty, the shower was dirty, the pool was green and the entire building cleanliness was disgusting

We reserved a smoke free room for our visit, after check in we took the elevator to our 6th floor room. The entire 6th floor smelled of marijuana when we reached it. After entering our room I immediately observed cigarette burns in the carpet in several places. When getting ready for bed I pulled away the comforter which revealed potato chip crumbs on top of the sheets.. Between these experiences, the unknown fluids on the floor of the elevator, and visible water damage on the rooms popcorn ceiling we’ve filed a report with the local health department.. I’ve never had to do this before, we’re reaching out with Expedia to start a chargeback based on how many issues were present.

The staff were friendly and professional. The accommodations were satisfactory. We didn't take advantage of the free breakfast. Our room and amenities were good for our overnight stay.

Great room, breakfast was good but had to ask to get almost everything replenished.

My stay was horrible I had not air, bathroom was dirty and the bed was ver uncomfortable

They didn’t have our room type available. The refrigerator was on, but not cold. It was clean, a bit rough: lots of burned specks in the bathroom counter. The bed seemed near end of life. Daytime desk staff was very nice. Check in lady was unconcerned about the room type and refrigerator. Breakfast: waffles and juice good, everything else was meh.

Prefer not to said, but not how it looks in pictures place needs a lot of maintenance.

It was sufficient

I Loved Everything About It

Simply amazing and very helpful

Right off the interstate the parking lot was terrible inside smelled like urine and cigarettes the bed that came with the room had dirty socks and large black stains on the bedding staff wasn’t much help

It’s doable, needs to be updated.

It was okay for what I needed at the time.

I really like the fact that the location was close to the event venue, and there was hot breakfast. You might not like to hallway odors. Overall, it was a good place to stay and the staff at the reception are very approachable/professional.

The entire staff were courteous. Ben the manager, evening staff, housekeeping, maintenance, and the staff in the dining room were courteous and willing to assist me. I will be happy to stay at the hotel whenever I am around that area.

It was nice and included what i needed for a nights stay.

No security. Staff did not ask for make and model and license plate

The room was cool but the tub did not go down and the iron was dirty. Lights were dimmed. Air wasn’t that great. Nice staff tho and it was clean

There was nothing to like about this Hotel. This is by far the worst Choice Hotel I’ve ever stayed in. It’s as though Choice has lowered there standards. My family and I were there for a funeral, this experience only added to our grief. I do intend to contact Choice Hotels corporate representatives.

I booked four rooms for myself and family members, we were all there for the burial of our son. We were not familiar withe area, but I trusted Choice Hotels, big mistake. No clean towels on request, electrical outlets not working, staff indifference, charged a family member for a room that was already booked on my credit card. One room had ants in the bed and in the bathroom. This Hotel is terrible.

The hotel was outdated and not well maintained. Staff was indifferent to any complaints,this includes the manager. I was charged twice for a room, was told there were no clean towels until the next morning, we bought towels from Walmart.I booked 4 rooms, the lights and bathroom fans didn’t work. I’ve never had any complaints with any Choice Hotels, this one was TERRIBLE!! I wouldn’t recommend anyone to stay at this hotel.

The property had an uncleanliness feel as if the air was dirty. The bathroom was also nasty with several dirty spots on the tub.

Good breakfast

All was good

Enjoyed my stay. Ben and staff were great

I was very comfortable and a convenient location to the occasion .

Very convenient location

The staff and room were excellent, only gave 4 stars because the ice machine didn’t work and it’s hot.

great

The interior was very neat and clean with a few areas needing/under repair. The breakfast was pretty good with the exception that those of us whom stick to "clean food" diets were not considered. The coffee was decent, but free. Overall, I had a very nice and relaxing visit.

There was long hair all over the bathroom and bed, and the bed was the worst I've ever been on. Every time I lay down, the springs made a noise, and when two people lay down, the springs were pressed, pushing them toward the middle. It was a very uncomfortable place to sleep

I had bed bugs don’t realize it until we got home . Called back and couldn’t get no refund or discount

This was the wors.hotel i have ever been to in my life and tge servuce was horrible on saturdsy i had ti awake to a roach crawling by the door of my room i was not sure so i did nit complain on sunday at 230am i went to the bathroom to see them crawling in ny mirror my blood pressure went up to 180/107 just the thought of seeing this made me sick i went down to report it i was given another room but it was dirty and someone had been there i was offered another room but tge frint desk man w I ukd not go and check the room with me as at this point i feel vert unsafe the rooms smell of mode and the carpet and tables were very dirty at thus time i am requesting a full refund plus my deposit this was simply inhumane vert deoressing .

Just needed a place to sleep for the night. Good location, just a few minutes from bars and restaurants. The hotel itself is average, but the room was clean and staff was friendly.

If I enjoyed the smell of weed and children running up and down the hallway, it would have been the perfect stay. But unfortunately I don't like either so it made my stay unpleasant. And I will not be recommending anyone stay here

Good thing about his place is it was low cost in comparison to others. They also do not charge parking fees! The beds were actually comfortable and appeared clean. It’s old and in need of serious updates. We kept calling it the “landlord special” because every issue looks to just have layers and layers of paint over the top. The carpets were disgusting and sticky. The surfaces were dirty (syrup or something all over the desk. Ice bucket lid was covered in who knows what. Had to rinse the hairs out of the tub prior to showering. We went to 4 floors to find a working ice machine. Only one elevator worked and it was the slowest elevator I’ve ever experienced. Check- in was fine, just no real kindness or welcoming personality. We eat at a lot of complimentary breakfast hotels due to so much travel with sports- this was by far the worst. Everything was just runny and steamed. So unappealing. You get what you pay for.

This place needs to be updated. Smelly old rugs I the room. Place was run down.

The hotel was ok. The hotel & room had a smokey older smell. The bathroom was clean. The bed was comfortable and clean. There was a very small bug-roach that ran out from under the coffee tray when we were making coffee. The area was right across the street from the old ATL braves stadium now GA state university stadium. The area felt a little unsafe but nothing ever happened. The staff was very nice. The hotel seemed like it hadn’t been updated since covid. Covid info and signs still up. The price was very reasonable since it was close to downtown. Easy to get an Uber etc… overall probably a 3.5.

The rooms are dated, rugs from the 90s, holes in curtains. The curtains didn’t close fully so we needed to clip them. Overall the stay was okay, would not stay longer than the one night we needed.

Customer service is great. The hotel itself is old

This place was disgusting. I found so many hairs in my room upon walking in. There was hair on the bed and on the bathroom counter and bathroom floors. There were also weird stains on the walls. It was just disgusting, I felt like I was staying in a motel or something.

Broken elevators

It was a comfortable stay for me. The hospitality was great. Room was clean.Breakfast was good. I enjoyed it.

Safe

The property is old and needs to be remodel. Some amenities are out of order

The room 5501 smelled like an ashtray. No local TV stations on the TV

Hot breakfast was nice

Patio fire was not operational and looked like it had been on that condition for a while.

For the price, it wasn't bad. Bed was not the most comfortable.

Hood

The staff was very helpful and professional. The breakfast was nice. FACILITY NEEDS TO BE RENOVATED. My first room wreaked of cigarette smoke; the second had no closet to hang clothes and the heat did not work. The third room was better. It had a closet, the heat worked, no smoke smell and was cleaner, just old.

The breakfast offerings in the morning were very fresh and hot. We enjoyed that.

Donna was incredibly helpful!

Poorly maintained. Facilities were old and in poor disrepair. Bathroom not very clean. Breakfast options extremely limited.

Only recommending this hotel if you LITERALLY have no where else to go and only plan on sleeping there. Dingy and old. Only one elevator worked. Sink in the room was clogged. The room wasnt vaccumed. Woke up in the morning to a roach crawling across the desk. The rate was fairly cheap but i could have stayed at a motel 6 or red roof inn for the same price and better quality. Oh, and they will give you a paper basically saying lock your stuff up and make sure nothing is exposed in your car because youre in the city (duh) but why say that and not have security on site?

Ok

The price was great! The hotel itself was fine, not the best and not the worst. The area around the hotel didn't feel the safest and there were people in the parking lot- loitering around the cars everytime we looked out the window. It was about 3 miles away from the venue we were going to so that was nice.

Excellent service and great customer service

adequate for a one night stay

Found a cockroach in the bathroom and the beds were very hard. Front desk service was very slow. The elevator missed floors. For a $150 hold deposit, the place was terrible. Was first sent to a room that wasn't clean and the second room had a cockroach.

Room was clean, the floors everywhere were sticky. The breakfast was stale, seemed like this was the 2nd or 3rd day in a row it was out on the counter. AC unit in the Room made a lot of noise had to turn off to sleep. Otherwise polite staff and it seems they are trying hard to get the place back In order

Nothing

The hotel is run down, the room smelled bad, I killed almost 20 roaches, electical plugs didn’t work, some towels did not look clean, elevator was always dirty and barely worked. Wpuld not stay again.

The hotel was was not up to part the hotel needs to be renovated and the breakfast was terrible. I will never go there again. Georgia state had a game and I wanna to go get something to eat I couldn’t leave the hotel cause they was letting other people that wasn’t staying at the hotel parked in hotel parking lots

This hotel is at best 1 star. The interior is old and in disrepair. Both our rooms and the halls smelled awful.. a mix of industrial cleaner, mildew and a stale smoke residue. We complained to management but they would not offer us a refund so we could stay somewhere else. Tv was broken in one of the rooms and in the other, the toilet got clogged however no one showed up to help. We even asked for a plunger to handle ourselves but were told they didn’t have one! Avoid this place!!

It took them 45 mins to check us in, the lobby had no circulating AC. The elevators are slow and dangerous. The maintenance sticker says the elevator was last serviced on 6/2022 and that the service was expired since 2023. The blankets provided in the room had stains on it. The electrical sockets in the room did not work, along with the TV. The parking lot is small and cramped.

Clean, no complaints

The service was excellent, breakfast was good, the room was clean, but the building needs a big upgrade.

Elevator needs to be improved.

Excellent service

We booked 2 king rooms and were told upon arrival that only queens were available. (Paid extra for the king option) Check in personnel said there was nothing they could do. You are required to make an additional $150 payment for incidentals upon check in that will be refunded if there is no damage at checkout. Shower temp would not regulate, scalding or freezing with nothin in between. A dead roach was found on the pillow of one of the beds.

From the time I checked in I had nothing but problems.... The only good thing was the Staff was AWESOME... The first room I was given the tv did not work... I had to be moved to another room. The phone did not work in that one... The bathroom shower curtain had a bad smell, the elevators never worked we had to use the stairs constantly up to the 5th floor.... The breakfast was limited where they did not put food out even when there was still an hour left.... This was a really bad experience...I am requesting someone contact me via email....

I stay there for 05 nights and they did not clean room on any day. Also attitude of the lady was bad who was arranging breakfast. Overall experience not good.

Not clean, bad customer service, and 90 degrees in the lobby.

The parking lot and outside of the hotel needs some painting, cleaning and landscaping to make it look nice again. When I checked in, the lobby air conditioner was not working very well. They told me they were overbooked for some reason, so they would give me a better room with a jacuzzi I never intended to use. But 2 days later, my keys didn't work; when I went to the lobby to have them fixed, they tried to make me move to my originally booked room, because they needed the upgrade room for another Gold customer (or something like that), to which I refused. I thought it was very rude to even suggest that I move after being unpacked and everything. They complied and I stayed in the room. I believe the staff needs better training to handle such situations in a more pleasant way for the customers. The way to our room also felt scary; you could see the "guts" of the hotel on the way to the room (the laundry room), and there was a large table placed in the middle of the hallway, as if the hallway was a storage room. The cleaning lady was very nice to us; it took her some time to finish the room, but she did a good job. The room was well supplied and everything worked properly. After blocking the door with a chair, we slept like babies! Breakfast was OK, too; I loved the waffle maker. It is an old hotel, but the overall customer experience could be improved by making small, targeted investments.

First, we stayed there for 3 days and the room was never cleaned. We went to the front desk and requested the room be cleaned but it was never done. On the second day we went down to the desk that night and requested towels. We were told that she did not have but 2 towels and we needed to bring the dirty towels in order to get new ones. We requested cleaning services on the second and third day too and neither time was cleaned. I have used this hotel chain many times but never experienced service like this before.

It was comfy and pleasant

This Hotel is so dirty, the floor braking. The elevator doesn’t work . I was in 5th floor I have to take the stairs with all my bags.my kids complaining they nor safe there. So I have the check out the next day. The dirty like the Hotel don’t wanted to give me a refund for 4 days left over.

The beds were beyond uncomfortable. Felt every spring in the mattress. Bathrooms were atrocious so did not use shower (hair and stains were visibly present)

1. the area where the hotel is located isn’t a good one, you could sense the insecurity from the get go. 2. I felt unsafe at the hotel as few drugged people came in while I was checking out at night, there is no security at the hotel door. 3. I had to check out the same day I check in due to the unsafe conditions I personally felt, the Hotel Staff was not helpful to check me out, tried to talk to the manager many times via phone and she didn’t want to help either. 4. The room floor was smelly, ugly and the elevator in very poor condition. Such a bad experience, would never book again.

Comfortable and relaxing

Def. Older rooms.no mirror above sink...little things.. staff ok but very little interaction when asked a question...bit sketchy area.....price point good.

Quiet. Nice. Comfortable

I just needed to lay over for one night. But if I had to stay for breakfast or second day, I would not have stayed. Hotel had young adults walking, talking loudly & smoking weed all night. It reaped in the hallway. It smelt musty and the room lights were extremely dim.

On June 16 at 9:30 am. One of the clean up crew opened the door without knocking and didn’t apologize and just closed the door. My wife was barely dressed. We were at room 4404. I didn’t notify the front desk for a room clean up and I know that check out is at 11:00. But the lady that was taking care of the food did an awesome job. It was also a hot weekend and they always kept cold water by the front desk which was nice. All in all I would recommend and stay there again!

Super clean and staff is very pleasant. I’ll definitely be staying here again

Deferred maintenance

The staff and the quietness

Ifk

It was just what we needed

The dirtiest hotel ever

The staff was amazing

Cons: Air Conditioner... is 1 foot away from one of the beds and blows really hard on those sleeping there. I built a wall of pillows to try to block the air flow but usually ended up having to turn the temp up or off to fall asleep, then would wake up sweating. If 2 people had to share that bed, one of them better like sleeping in an arctic wind tunnel. If you like cold air blowing on you, which I know some people do, you're set but if you don't, it's a tricky thing to deal with. The one working elevator was super, super slow. Luckily, we were on the 2nd floor so the steps weren't a big deal but any higher up and it would have mattered a lot after a long work day on my feet.

Very bad service. The rooms were disgusting with a heavy urine smell in the room and blood on the sheets. We did not stay and hotel staff was extremely rude and uncooperative. This place needs to be shut down. No quality control at all especially for a Comfort Inn franchise.