The Ritz-Carlton, Atlanta

Exceptional

The place was nice and the staff was helpful The check in and check out process was very chaotic and seemed disorganized

The service across the entire hotel was top notch (e.g. cleaning crew, front desk, bell hop, valet, etc.). The staff were the standout for this hotel. The location of the hotel is great - right in the heart of downtown Atlanta. The hotel restaurant had pretty good food and was convenient. The hotel gym had great equipment in it. The valet team was fast and super efficient. Most of the staff remembered my name throughout my entire stay, which was a very warm touch. Big thank you to Ryan, who was so helpful for my entire stay and made me laugh the whole weekend. Also, big thank you to Shane, who was the bartender for the hotel bar. My drinks were amazing! I absolutely plan to return to Ritz-Carlton Atlanta on my next trip to the city.

Couldn’t even reach an operator or the concierge

N/a No pool or spa

Exceptional

Everything I loved everything about the property in little hospitality

Everything I loved everything about the property in little hospitality

Very good

Always a lovely time at the Ritz Carlton:-)

Great stay!

N/A

No pink / no blood . It came out rare to med But lots of blood . They offered to redo it but I had no time. Bellman left my hanging clothes in the closet ( what bell person does not check closet ?). I tried calling them for 3 hours they never answered the phone. I had to call corporate Marriott hdq For help . Finally spoke to security and located my left behind belongings in closet Bed comfort was good /everything else bad The hotel seemed deserted. Arrival May5 Holiday Inn would have been better

Exceptional

Got double billed for my...

Got double billed for my room even after speaking with a manage who said would have it corrected. Paid nearly $300 in pa

The room was spotless, well-maintained, and provided a relaxing environment after a long day. Every detail reflected the high standard you would expect from a Ritz-Carlton property. Although I did not have the opportunity to try the breakfast, everything else about my stay was excellent. I would highly recommend this hotel to anyone visiting Atlanta and looking for exceptional service and a clean, comfortable place to stay.

Just excellent

Every employee, from the bellmen to the front desk and room service were really sharp. The y were helpful, very polite. , and just happy people. Great stay….I will be back

Thought it would have been alittle better for a 5 star hotel with such a rich reputation but overall it was just ok

Great atmosphere. Professional staff and a phenomenal service.

Bad

Breakfast was Great!!! Staff was happy and upbeat

It was a marvelous hotel! Staff was extraordinary Location and traffic

It was a marvelous hotel! Staff was extraordinary Location and traffic

It was a little old and worn

It was a little old and worn

Superb

Everything the staff, ,the food ,breakfast to the dinner, they respect my privacy Nothing

Nothing

Loved it so much!

Everything was perfect from check-in to check-out.

I thoroughly enjoyed my stay. Everything was perfect. The staff were amazing.

The staff couldn’t do enough for you. Very impressed! Nothing it was a great place to stay

great

Superb

Good service

Incredibly long wait to check in with only 1 person working the front desk. The wait for individual was 29 min

Service was excellent and very easy to learn as a new comer. Room were clean, hot and cold water. Valet and bell services were excellent and very helpful.

The room was very nice, the staff went over & beyond customer service

The rooms were clean, the staff was friendly and the location is nice I was 5- 15mins from everything I wanted to see and do.

Phenomenal experience all around.

When I called the hotel, no one would ever answer. The staff was not effective and efficient. It took 20 minutes for them to print out my bill. My lamb chops at the restaurant or overcooked, even though I asked for them to be very very rare. I’m sorry, but it was like a $2000 dinner. I’m very disappointing. The Bell men in valet were awesome.

Had a great stay!

Shouldn’t be a 5 star hotel but staff was nice

It's about time to rennovate but everything was clean and the service was great

Everything about the hotel was outstanding except the food which was abysmal !!! Do not purchase food at this hotel especially from room service

N/a

Clean rooms, great staff, and great club lounge experience

Great staff and great room! Gym was an added bonus.

You can do better ritz Carlton

Room’s terrible and totally different from photo online. Service’s lacking and I am charged extra

Great, attentive staff. Bathrooms have no exhaust fans. Furniture/ fixtures could be renovated. Bed and linens were good and comfortable. Breakfast was good and diverse, lots of options! Overall a good hotel but they should do a little renovation to keep up with more modern style.

Clean and polite as always. Zero complaints

Room was insanely clean and huge space

Everything was great with this hotel.the only complaint that I have is when the housekeeping clean your room they take the little amenities that they put in the bathrooms out. They don’t replace it and they will take the dirty robes, but won’t replace them with new ones.

All good

It’s great

The bed was so uncomfortable. It seemed like it was do for a refresh. A little tired and outdated.

Great!

The room look like it had a leak. The ceiling was a mess for for the Price a night. It was not worth it.

Home away from home food exceptional service, exceptional, and Jermaine from valet has been like family for the last 20 years.

Clean rooms and valet

Check in was great; check out was slow. Room well appointed. Food excellent. Restaurant staff great.

Our stay at the Ritz Carlton, Atlanta was wonderful from start to finish. Andre at the front desk went above and beyond to make sure we had everything we needed and truly made us feel like VIP’s. Johnathan and Chris from bell service were equally kind and attentive. The restaurant food was absolutely delicious, and every staff member we encountered was warm and welcoming. It was an unforgettable We experience. We definitely will be back!!

Friendly staff

The staff was excellent

Amazing customer service !!

It was nice but it’s obvious they need more staff. They are wonderful but is clear they are stretched to the max.

Clean

We were looking for a luxury experience and did not completely get it. Honestly the hotel staff were superb. Very friendly, engaging and eager to help. No issues with service. Unfortunately area of town not the best. did not feel comfortable walking around especially at night. Had to uber everywhere. Room AC not working well despite worker coming into “fix” our first night here. More hot and humid in the room than outside. also tiles constantly running. I had to remove the tank lid on the back and manually push down the flapper multiple times a day to allow tank to fill. so annoying. For this price point i was expecting better room and facilities. Service 5plus. Hotel itself 2.

Room service menu was horrible, definitely below standard and not what I expected staying at a ritz Carlton. We ordered it 3 times probably won’t again in the future

The staff was top notch, absolutely polite and accommodating. The hotel itself is a bit dated and needs to be renovated though.

I stayed at the Ritz Carlton - Atlanta from Friday 9/5 until Monday 9/8 for a solo family reunion trip. The staff was friendly and accommodating. Additionally, the cleaning crew did an excellent job maintaining the room and everyday I returned from my adventures, the room was clean and tidy. As for the room, it was cozy, comfortable and had Diptyque products that I really enjoyed. My only qualm - and it's by no.means the fault of the RC - would be with the neighborhood. While it is convenient to many ATL tourist spots - CC Museum and Georgia Aquarium - it's not the best area to walk around after dark with a fair share of homelessness. But I had none of these issues during the day. In summary, I would definitely recommend this hotel as long as your sole ambition is to walk around and galavant in the area in the late hour's of the evening

The staff is the best part

all fine for this businesss trip. no time to explore other aspects of the hotel

Perfectly nice hotel…except for the neighborhood and surroundings. Upon arrival, the front desk advised me not to walk around near the hotel in the evening. They said during the day, you’ll likely just be harassed by the homeless but at night it is not safe. Most of downtown Atlanta looked this way, though. Probably used to be better, as I’m sure they don’t build Ritz-Carlton hotels in horrible neighborhoods. Ventured north to watch a Braves game, and this area was night and day different from the downtown. Unfortunately, I’d advise staying in a different spot.

This was a good central location. The live music in the lobby one evening was especially nice. The staff were helpful and accomodating.

Great customer service!

The restaurant and other area’s beautiful, the aesthetics top notch - staff was top notch. The room cleanliness and quality was poor.

I would only come back for the super friendly employees, that being said the hotel could use some serious upgrades. We had to rig our bathroom door in order for it to shut. We used our shoes, garbage can to keep it from opening. You can’t tell the difference between the bath mats and the towels. They need to be thrown out and replaced with new ones. It’s the ritz Carlton guys, yes run by Marriott but come on the towels, robes .. gross, felt like sandpaper. The throw pillows were stained and just disgusting. My expectations were sadly diminished the moment I walked into the room. I will say the convenience of transportation from the hotel room was priceless. Close to the Marta and free trolley was awesome. I’d come back solely for the friendliness of the employees. Barbara, who is retiring after 40 years of working at the hotel was just amazing! Come visit us in Florida. So sweet! None of the negatives mentioned here have anything to do with the employees, I blame management.

Street racing all night. I would expect better noise insulation from five star hotel. Mentioned it to staff who claims it is normal for Saturday night. Not a good stay

Close to

This property is a gem in the city of Atlanta! The staff is superb! Worthy of a night or two for an evening in the city.

I’ve stayed at other Ritz-Carlton hotels in other cities and this one was not up to par. No pool or hot tub and the area around the hotel seemed sketchy. Not an area I felt safe walking alone.

Stayed here for a few days, wasn’t bad not great. Small minimalist gym, no after hours room service, no pool or spa just a clean room

Excellent stay!! Service was superb. Definitely worth the money.

Great hospitality

Unfortunately, this particular Ritz-Carlton was underwhelming.

Always a wonderful experience every time I stay here!

I love the Ritz. Always a great stay

Also we were greeted a few times with visitors. (Cockroaches).

Nothing on particular

Attention to detail at all levels

Everything

Amazing night thanks to the staff ♥️

Valet and service upon arrival

Great staff and service. Nearby areas are troubled by homelessness and seemingly not safe to walk around.

I had higher expectations for this particular stay.

Property was lovely and the amenities were great

We enjoyed ourselves

Great communication with the front desk especially Shirley who really went out of her way to make both my stays really enjoyable.

Loved the property, staff and location but charging for Wi-Fi!!!!!!! Realllllly

For the price of the room you pay for with a one bedroom there is no room . Room is small and the bed was extra firm which hurt my back .

Very nice property. They made our short stay very special!

Great location, service, and experience.

Ritz Carlton is way overrated!!! Small rooms and smells bad!! Not given enough information about free meals and happy hour options… not impressed at all

staff was accomodating and provided great service. the rooms were clean and comfortable.

Amazing staff and beautiful room

Great service!!

Due to severe language barrier. Had to call three times to have pillows delivered. Worst of all, I requested two wake up calls - 6:00 am and 6:30 am - neither of which occurred causing a missed flight. Room condition was typical Marriott. No bathroom door lock. Chipped paint in various places theought room. Definitely Not worth the $$

Staff was very professional and courteous. Property was extremely maintained. Overall experience was great! A

It was a fine stay with nothing wrong but the room offering for the price was a let down.

Nice, well maintained property. Professional staff.

The hot water was an issue. We had to ask 3xs to have it fixed.

Enjoyed

The staff was amazing! They found out it was our anniversary and left framed pictures, balloons, champagne and chocolate covered strawberries in our room. All for free! The bathrooms are lovely. The lobby, lounge and restaurant were impeccable. The bed and bedroom was a little dated, but clean and comfortable. Very walkable location to all the best attractions in downtown.

STAFF TOUCHED MY LUGGAGE WITHOUT PERMISSION!! RANDOM CHARGES THAT I WASNT AWARE OF.. WOULDNT RECOMMEND

None

The customer service was amazing

Valet parking needs a few kinka worked out.

It was a one day trip .

You will feel not safty when you walk in hotel area.

Completely amazing!

Inside the property is very nice, the area immediately outside the property is a little run down.

I'm not sure why this place got some crazy bad reviews but it was very nice!! The hotel was very clean, peaceful, and conveniently located! We went for a weekend trip to see the aquarium (incredible) and world of Coca-Cola (so much fun). We took ubers or walked to both places and nice restaurants close by. Some people also said the area walking around was unsafe or dangerous... We expexted sketchy conditions but it really wasnt that bad. It's regular downtown anywhere you go. There will be poor people sitting/sleeping on the street. We found all the local charities hounding us for money worse! All in all, nice hotel, convenient location. We would stay again.

The employees here were very friendly and professional. The people who work in the Club Lounge-Erica, Brianna, V, and others were amazing at making our stay as great as it could be.

The area around the hotel is very crowded

Some stuff were not professional. The mistake happened, and when I called them she said “it was not me” then no proper follow up unless I demanded it. Not a five star quality.

Not what you would expect of a Ritz Carlton holtel. Below expectations.

Staff was friendly and very helpful. The ride to the airport was a bonus.

Lovely property with amazing staff, everyone was exceptionally friendly and helpful

Excellent

If you are looking for a 5-star hotel, this is not the place. The Ritz in Atlanta is at the most a 2 star hotel. It is so badly maintained, furniture with scratches everywhere, the AC unit is so loud that you won't be able to sleep and it felt dirty all around.

Amazing property, very well mantained and friendly staff

Very professional organization.

Older property, small. Room was nice. Staff was very friendly. It just didn’t feel like a Ritz level property.

Loved every second

The Ritz was in a convenient area, close to the expressway and dining options. The staff were pleasant and professional. I would not say the facilities were indicative of a 5 star hotel. Our sink faucet was loose- as in very loose, the sink stopper went down but you had to get under the sink cabinet to push it back up, the bathroom barn door did not lock which was needed because it the door didn’t stay closed easily. , The iron had so much junk on the bottom I’m surprised it slid at all and the ironing board cover had no way to keep it secure to the board. The room was nice although somewhat dated. Bathroom lighting was very good.

The staff were very friendly and helpful always!! The property was nice and walkable to several attractions.

Area around hotel at night is kind of sketchy.

My husband and i went for our 18th year anniversary, they staff was wonderful!!! The first night we were there, we got a nice surprise congratulating us of our anniversary. Will definitely go again!!!

It was a very nice and enjoyable experience and I would love to stay again

Great all

The service was not up to other Ritz-Carlton properties.

Staff all around were great....

Great feel like vip when ur there

The property was clean and the staff was excellent. We had dinner at the steakhouse and everything was delicious.

We stayed at the Ritz Saturday night after a long day at the aquarium with our 4 and 2 year old daughters. I felt safe here with my children and the employees were very accommodating to them. There was a small kids table in the lobby with crayons and coloring pages. My daughters also got to pick out a stuffy of their choice upon arrival. The room was very clean and I never felt like my daughters couldn’t walk around the room freely. I do however wish that the room had a functional fridge and a microwave for storing and warming milk. I was able to get some warmed milk for my daughter from the bar downstairs but would’ve rather done it myself in the room. The bartender was very kind though and got it for me as fast as he could. We ate breakfast the next morning on the second floor and it was AMAZING!

The rooms were nice but the valet crashed my truck parking it and didn’t notify me , I discover the damage when they brought my truck back to me , the hotel is a nice stay and nice environment for all but the third party valet company they used are not cautious with other people vehicles l.

Good customer service

Disappointing. Doesn’t feel like a Ritz Carlton.

Room was very dark and overlooked the internal AC units. It was spacious and clean though and room service was very good. The neighborhood is NOT good though. Fine if you are just staying for business but would not recommend this location for a leisure stay.

Very unlike a typical ritz hotel, blah at best :(

Very disappointed at my stay @ The Ritz Carlton in Atlanta, GA. The room had many damaged items. When I called corporate, they reached out to the manager in Atlanta. No one contacted me back because on their end, one of the managers closed the case without speaking with me. I have pictures of the damages in the room. I’m so disappointed and I’m waiting for the manager to call me back. I hope The Ritz Carlton has some form restitution for this. This is unprofessional and an outrage.

The room was very nice and clean. I liked the view and the bed was very comfortable

Convenient location, excellent dining

Great

The bathrooms didn't have a fan. Needs updating.

Love the location of the hotel in proximity to the football stadium. We stayed on the club level and it was superior.

Close to a few major attractions and very good restaurants

They should include everything in the price like other Hotels. Shouldn't be so picky about charging for everthing

Wonderful service and elegant room. Beds are so comfortable. Excellent dining and great lounge! The staff is professional and warm.

We'll be back.

Awesome

We stay here once a year. Always a pleasure and one of the nicest hotels in Atlanta.

I have no complaints and will suggest that the elevator that was close to the executive suite on the 17th floor is serviced for the sound it made all throughout the night. We could hear it but I didn’t let it effect my stay, or this review. Fredrick with Valley is always a handsome face to greet me as well each time I stay, he’s so nice and accommodating as all of the staff is. Truly this Ritz is why I return to it each time I visit the ATL

Always love staying at the Ritz downtown.