HomeTowne Studios by Red Roof Austin

Very good

Only area was laundry on site needed repair but a really nice one was close.The staff were great and helpful

Poor

Nothing....... Nothing..

Very good

Bad

Bad

Good for the money. No complaints

There was a room Broken elevator , bad doors and poor cleanliness

There was a room Broken elevator , bad doors and poor cleanliness

There was a weird smell when entering the room but it was good enough for one night

upgrade of all amenities required.

Exceptional

Nothing

Exceptional

Good

Room in poor conditions.

Exceptional

There were roaches on the floor, table, and crawling in the blinds. I requested a refund.

Super cool. Full kitchen for sho

Exceptional

Exceptional

Exceptional

Nothing Nothing

It private. Some of the people staying in the area are questionable so I had to be cautious.

It private. Some of the people staying in the area are questionable so I had to be cautious.

Disappointing

Desk staff is super nice. Hotel is decent. Great for the price. I have stayed here a few times.

Hasta cucarachas tenía la habitación, toda la propiedad muy sucia, igual la habitación, la televisión sin funcionar, el aire acondicionado, ruidoso, muy mala experiencia

Not really

Closer to job

Closer to job

Good

Exceptional

Bed bugs. Homeless people living on the street adjacent the property

The check in process was wonderful everyone was nice and friendly. The room needs some cosmetic work. Only disappointed part was the check out process the door was locked so I had to go to the window the never looked backed so I tapped on the glass they looked at me and kept talking so disrespectful. Other that that I loved having a full refrigerator and large microwave with a stove the room was just a little small but worth the price.

Good

My room was not cleaned and I was there over 7 days.

Nothing The stairwell was piled high with trash bags, and the premises were filthy. Upon entering my unit, I was horrified to see a roach crawling on the floor. This place is a health hazard.

Clean rooms and friendly staff

Room clean. Staff great. Kitchenette with fridge and burners for cooking. Hot water lasts for long showers.

yes

Now this was just my experience and I don’t think I have it in me to ever stay again.

Room clean. Kitchenette and laundry facilities very helpful and convenient. Location convenient to stores.

Dated rooms but not bad need updated there was a little kitchen in the room i had but nothing to cook with.

Staff was very nice! Love having a full size fridge! Bed wasn't that comfortable but that's hard to find anywhere but home

Staff were amazing

Everything no

Yes

This was a very poorly kept property, property felt unsafe and room looked like who did repairs left in the middle of it.

I asked for a plunger to fix a clogged toilet. They did not have one. I needed to use the restroom. The toilet over flowed and I had use my personal towels to clean up. I was also promised a clean room once per week, it was never done. It is obviously a management problem.

Like 3 am security person open my door when I was sleeping . Bad experience

the hotel was in terrible condition, rooms were atrocious. room bathrooms were disgusting.we were scheduled to stay 3 days, left to another hotel the next day, tried to get a refund and was told i could not because i used expedia. avoid this place at all costs.

N/A

Good Stay over all Front Desk Attendant

No didn’t even stay

The climate control also only blew one temperature and speed no matter how you changed the settings. I thought maybe the unit would would be cleaned over the course of my week long stay, but it never once did.

The hotel is old. Thats forgiveable. What isnt forgiveable are the roaches and feces in the bathroom and under kitchen sink. The place is disgusting. LUCKILY we didnt spen a whole lot of time in the room itself, but will be reporting this hotel to corporate and the health board.

Not good smell

This place really needs to shut down and do all sorts of renovations and repairs before allowing people and guest to stay here.

Even though we selected a nonsmoking room, our room smelled of cigarette smoke terribly. We checked in so late that we just stayed. The second night, we asked the front desk if there was any way we could change rooms and they were not very polite. They said they had no rooms for us to move to. Then we asked if we could check out and get a refund since the room was not what we paid for. We were told no.

Stayed here for F1 weekend with my partner. This is the most disgusting "hotels" that either of us have ever stayed in. Tried to check in early so we could drop our bags off in the room but were told we can't do that because they have to make sure the room is clean. OK sure, reasonable. But then we finally get into the room and the bed sheets were stained, towels stained and used looking, the sink had hairs and markings all over it, same with the toilet. We saw multiple bugs dead and alive including ROACHES. Our feet turned black from walking on the floor for five seconds, there was no shower curtain when we arrived so wondering...what was the reason for the wait if it was not even going to be clean? Considering the state of the rest of the room and property in general we didn't dare use any of the kitchenette. My partner was propositioned by a prostitute while waiting outside for an uber and i was hollered at by other creepy guests. There's so much more to say but hopefully this helps anyone from making the same mistake we did.

We got there 1.5 hours after allowed check in. Staff seemed confused about what room to put us in.. I think they gave us a room that is normally intended for monthly renters or someone just moved out. It smelled of bleach, toxic cleaning chems, and floor was sticky when we arrived. The paint was stained and peeling, only one of 2 stove tops worked, the electrical outlets were worn out, the beds had no blankets or comforters.. and the front door was hard to open and close okay, no big deal right? One or two roaches came out the first night.. okay, not great.. second night dozens of roaches came out. Couldn’t find another hotel as it was F1 weekend. They moved us to another room far away from roach room 201. New room only had 1 cockroach so that was a huge improvement. Now reading many Google reviews this has been going on for some time -for some reason the person at the front desk acted surprised. The staff was nice.. not sure if I acutely rated them with 3 stars. But I think they were aware they putting us in a roach infested room, hence the confusion. Lastly, with the neighboring transients and weekly/ monthly renters my daughter did not feel safe being outside the room.

No elevator

Terrible, dirty, mold in the shower, towel dirty, no towels Available for 2 guests

It was dirty, and the sheets and towels were stained. The sink was clogged with hair, and when it wouldn't drain, the hair of previous occupants would float back up. The mattress still had its original plastic cover from the time of purchase.

Sheets were thin with no blankets provided in the room.

I needed clean, safe & affordable accommodations, this hotel failed!!!I want a refund! I am on SS Disability and need every penny! What a disappointment!!! My son had to pay for my new room since I had no $$$! Now I have to pay him back! This place should be labeled, “ a drug transient population occupied, roach infested, definitely bedbugs, garbage piled to the ceiling, with a young nice helpless to help employee”!

I had a reservation and the employee closed early and set to close the blinds on me at 10:45 when it clearly says they close at 11:00 pm mind you I drove all the way from Houston .

This place was horrible. Dogs and cats everywhere. Dog in room 214 every night and I mean every night would whine and cry for at least an hour at same time. Roaches, dirty floors, dirty towels (every one), no wash clothes, stove top rusty, rude desk clerks, old soap and hairs left in rest room, rooms torn up (room 142 had visible mold) had too move to room 214 next to crying dog. People living in their car in the parking lot. Trash full and not emptied my whole stay.

Rooms where clean. Liked the walk-in shower w/seat. Large refrigerator plus microwave. Staff were friendly. Quiet neighborhood

Roaches in room, old shower supplies in shower

Mold

Nice

I couldn’t enter my room because a man was hanging around my door. When I asked him to give me some space, he got upset. A woman should never attempt to enter her room when a strangers refuses to give her space. The front desk at the motel, did not agree with me and told me to contact Expedia. I contacted Expedia and Expedia said I have to contact the front desk at the motel. I explained the front desk told me to contact you. I contacted the dispute department for Red Roof. The dispute department contacted the front desk at the motel. While I was on the phone with the dispute department, the front desk employee approached me and was very upset about all the calls she is receiving from Expedia and the dispute department. They heard her get verbally aggressive with me and threaten me. She told me I needed to leave the property in 30 minutes and she was calling the police. I told her, I think calling the police is a good idea. She never called the police and I ended up calling the police because I was afraid of what she was going to do to me. If I’m carrying my luggage, I’m very vulnerable of being attacked. She called me on my phone and was furious I called the police. The police typically don’t escort people, but they agreed to dispatch the call. I had to pack up and leave immediately. In addition, I couldn’t use the stairs because there was a homeless person sleeping on them.

The toilet overflowed into the room and the front desk refused to provide a plunger. Once the maintenance man came we had heated words. Dealing with sewage all over the floor didn't help things. They refused to give me a refund and said I had to leave. No help or recourse from them, so yes I was angry. Hotels.com covered it and I am grateful for having them on my side. If you stay here, make sure you use a 3rd party.

Nice

The full kitchen I extended my trip and didn't get clean towels on the 2nd day

I liked they had a full kitchen

Walking to places is easy

Room had roaches and there was black mold in the shower

First room horrific; first floor, bad smell, holes in wall, dirty shower, curtain, no TV remote and floor not clean. Req for 2d, room was better.

Beds are full of bed bugs Walk down the always people outside smoking marijuana stink is awful There was a prostitute on the walkway with a guy we did not stay at this nasty place wentbto the counter and told them I wanted my money back for both rooms did not get gave it to my attorney Absolutely nothing

The front staff were very nice and let me cancel my stay. The rooms were not clean. There was unknown stains on the bedding. The rooms reeked of cigarette smoke. It was not a safe neighborhood for a woman alone. All in all I would not suggest the place. However the staff was very nice when I asked for a refund. Perhaps if you are on a budget and are not a woman traveling alone, then one could stay here. Again, the staff were very nice.

The refrigerator was leaking.

Cobijas susias

Not well maintained, not clean, no drinking water etc.,

Security nice staff

I told the front desk that i was having issues with my tv. The security gaurd came and tried to help me, but wasnt able to figure it out. I then showered went back to th front desk to see if they could switch me rooms and they said since i already have been there for over an hour they couldnt do anything. So i had to go and by a tv from walmart so i could relax. It was ridiculous and i will not be staying there again.

Relaxed setting

the room i was given. WHAT?! Bugs everywhere. i did not ONCE sleep under the covers. i brought my own blankets. there were bugs in the fridge, toilet, sink, just everywhere. like it hasn’t been cleaned in months, and the DOOR, Thenfront door wasn’t even stable! that was half opened! this place was just overall terrible.

The Roaches were so bad . They were even in my bed!!

It was ok

This property is a disaster. Room is dirty with bugs. Service is good only with the assistant manager.

There for 14 nights, booked 2 rooms and no functional satellite tv in either room, however adjacent rooms had service

This place is pretty gross. Smells like cigarettes, cockroaches running around, toilet didn’t work, dirty sheets, and a broken floor.

They ran my card BEFORE I arrived. That was not supposed to happen. That card had been lost and was replaced. I would be bringing it at check in. They cancelled my reservation. Huge town wide festival. No rooms available. I had to get a hotel one hour from the festival. I had booked this reservation months in advance. Very very very poor business practices. Also, was told that if I wanted coffee, I would have to bring my own coffee maker and coffee. This place is crap!

Room smell like urine, bed has yellow stain on pillows and blanket, I could not stay there.

Tried to check in and was told “we oversold our rooms and you’re out of luck”. Horrible customer service.

Cheap

Horrible. Nothing like the pics. Bullet holes in doors, paper thin walls, damage to walls.

Not clean.. hair in shower

Professional staff,courteous to any concerns

The room was old and dirty. Looked like it hadn't been cleaned for months. Roach infested, and had a musty smell to the room.

Nastiest, dirtiest place ever.

Legendary service from entire staff

This property was extremely dirty. The bed sheets and bed covers had spots. There was dirt all around the room. It needed deep dusting. When we walked in the room it smelled bad. There was no curtain in the shower. When I asked for shower curtain, it was handed to me and asked me to put on my own. They had 1 iron for the entire hotel. It seems people stole all the irons. The stairs, hallway, everything was dingy. The whole building needed a deep clean and thorough wash inside out. I do not recommend anyone ever to use this hotel

Staff was not really available. They also gave someone my room access in which they tried to enter The room was filthy with roaches I had to sleep with tights on Anytime the unit upstairs shower the water came down through the exhaust fan making a mess in the bathroom all electrical switch either were loose from wall or didn’t work including the gfci next to kitchen sink

The room was absolutely filthy and looked like it was falling apart.

Due to a work emergency they wouldnt cancel the room reservation.... And still charging me even though I purchased the protection package

Mánager and office staff are great. By far the best service I’ve experienced in hotels stay. Highly recommend this place

No one available to check us in at 7 p.m. People living there full time. Alot of small children, several barking dogs.

Roaches crawling everywhere

Did not feel particularly safe with homeless people in the stairwell. Sign said no pets but there was dogs and feces cockroaches in the room not happy I charged my card for three nights may discuss a refund with my bank once I get home. No daily room service with fresh towels or Linens even if requested.

Room smell like weed

I like it

The attendant who checked me out was properly friendly and professional

No towels in the room. Shower needed to be cleaned. Floor needed to be cleaned. Staff member in the morning could not speak English

It was decent, was staying to attend graduation, so only one night. However, the hotel room was missing a tv remote & i went to ask front desk, and they said they would get me one in about an hour, and then they never gave us one before the night was over.

The bed was nice and clean. The rest of the room was not. Floor, bathroom, and walls were all dirty. Looks like ketchup was splattered on the floor and side of the fridge. Candy and trash on the floor by the door. Was not comfortable taking my shoes off. Ended up staying in the room for like 30 minutes before finding somewhere else to stay.

I liked that it was convenient because it’s kind of close to downtown. There’s also a washer and dryer which is what I was looking when I found this hotel online and I liked that there was enough parking.

It was queit

My room had clearly not been cleaned. There were wads of hair all over the beds, no TV remote, and a few hours after trying to get to bed I felt a cockroach crawling on me and flung it off. Safe to say I did not finish my night here- I ubered to the airport and spent the rest of the night there. Save your money this place is disgusting

I love it

I love the staff. I never have an issue here.

I never have any issues Here

People have to be realistic, this is extended living hotel. So you can't expect certain things to be new right away just because you are going to be in the room. It's people that move out after being here for a while and all the staff can do at the time is clean the room in order to have it ready for you to stay . To sum it up I appreciate having somewhere to live and I also appreciate the staff . And their are some nice people that live on this property.

The water was hot with good pressure

Canceled reservation with no notice, had to walk around Austin all night because hotels.com refused to help, putting myself and my friend in a very unsafe situation. Hotels.com was no help, customer service refused to do anything to remedy the situation.

Rude staff, dirty property

Its was fine

It was fine.

I stayed in this hotel because I had an obligation to attend to on Sunday. Even though I booked this in June for a Saturday in October it was practically the last thing available under $500. per night for a weekend when Austin was having the Georgia UT Football game; the Formula One race; A professional Soccer game; and The Livestrong Challenge Bicycle ride. The price was great but the property is a dump.

Not a good experience

Pleasant staff

If There was an option for Negative rating I probably would have given a minus 25 points

I made 2 reservations and one party checked in at 8 PM we tried checking in at 10:30 PM and were told that there were no rooms available, after I made the reservation more than 3 weeks ago. The receptionist was unprofessional and said that I did not make the reservation with them; they were full and did not have a room to assign to me. She did not offer any other solution to the problem other than we had no rooms available and that they had been overbooked all day. Other customers were turned away with the same excuse of no rooms available. I had to drive another 20-plus minutes to get to another hotel with a room available. I am disappointed with the reservation process. The other party that checked in told me that the place was not clean, it was old and dated with poor lighting.

Terrible business. My reservation was cancelled before I arrived with no notice, offered no assistance to find a new place.

Clean and safe stay location

Comfortable room convenient to highway and many restaurants s and shooing.

Lodging was very scarce in Austin the one night that we needed to stay here. It was either pay $600 a night for hotel room at a known location or try this place for $70 a night. I have never stayed in a hotel where there are actually dead cockroaches on the floor and in the bathroom. Even worse when we turned on the lights roaches scattered, we had to empty all of our bags before reloading them into our car and removed no fewer than four roaches in each one of our hotel bags. The linens were nice and clean and so was the microwave.

Close to shopping and eating

Although I called this hotel and spoke with them about what time I’d arrive, they gave my room away. I had no where to go, I made this reservation months ago. I have just drove ten hours and everything in Austin was booked.

The hotel was very dirty. It had no blankets. They did not even try to accommodate us with blankets. The floors were dirty. They only gave us 12 the towels, and we had to go request more.Just a horrible location and should not be listed

We arrived before 3 pm and the morning employee told us that she was not authorized to check in and that we had to wait for the afternoon employee. When she arrived at 3:00 pm, first they started talking and I asked her if we could check in and she told us that we had to wait for her to have the information on the available rooms and that we had to wait about 15 to 25 minutes. Something like this has never happened to us in another hotel.

My room had black mold in it and they just came and painted over it to “fix” it and some of the lights didn’t work and there were people using drugs all over the property. Was a horrible experience

We never got to stay there this place is really bad the staff was really bad they don’t care we looked in the room and went rented a different hotel we where disappointed that we paid and had to stay elsewhere

The stairwell smelled like urine as soon as you open the door. The towels in room was dirty and stained

Room was not properly cleaned. Dirty towels on hooks, hair everywhere, dirty kitchen, lingering smoke smell.

Expedia totally scammed me on this booking. The pictures on the site make it seem like a normal hotel, but the property and rooms are untenable. There were cockroaches everywhere, holes and pieces of the walls were missing, there were smears all over the walls and doors; it was disgusting. I checked out early and Expedia refuses to refund my booking even though I sent them pictures of the room.

Room was absolutely dirty

Not good for the price i paid

I liked the price. I didn't like only one towel for two people to use. No cups or other amenities for the kitchenette, no soap, no coffee in the office. I could live with all that, but the most disgusting thing was the spots on the floor of dried urine where previous tenants had trouble hitting the toilet and it hadn't been cleaned. We won't be back.

Shower was peeling paint and we had to buy a mat to put down, toilet constantly ran, one burner didn't work but they did end up fixing that. They apparently switched systems part way through our stay and even though we verified we were indeed paid through properly they came to us 3 days before we were supposed to check out telling us that they had it down we were checking out that day and not our correct day. Took 3 people coming to our room and calling to get it finally fixed. The property didnt allow you to use the garbage cans on the floor you were staying on you had to transport it down to the first floor. The elevator and stairwells stunk most of the time. The property said it was pet and smoke free which it was not. They don't provide cooking ware or plates, cups, or utensils so you have to have your own.

The fact that is a cheap hotel doesnt mean that hasnt be a clean place, rooms are the worst, bathrooms were not cleaned, roaches all over the place, flies, walls stained, pets are not allowed and you can see pets everywhere, are you pet friendly or not? Staff doesnt care about anything the recepcionist told me that flies in the room are not a enough reason to have my room changed! The place needs to be cleaned and sanitized asap

Cockroach’s running around, no bathroom floor mat and hair from previous guests

T

It was so bad that we decided to go to a different hotel that night

ALL HOTELS I HAD BEEN PROVIDED EXTRA TOWELS INCLUDING WASH TOWELS AND SHOWER FOOT TOWEL. THIS PLACE HAD NONE.

Place dirty..old..an roaches.

I do not like bugs that was my problem

Shower curtain was filthy. Old bar of soap still in shower. Room was humid, Front desk was rude for no reason.

My wife and I did not stay at the Hotel there were to many people wandering the grounds and the Manager was Rude and Irresponsible and our Keys that were given to us did not open our Room that were give to us twice so we decided it was unsafe and went to stay Next door at Clarion Hotel for 128.00 a night which was a little expensive for one night.

Apart from forgetting my brand new ninja blender and my water kennel in the cabinet. Called them the next day and said house keeping didn’t leave anything behind. Like what? room had roaches, was dirty, I had to Mop the floor three times and water was black I have kids I wasn’t going to let them play on a dirty floor bed sheets had blood stains on them. No shower curtain. I couldn’t cancel my booking because it was non nonrefundable. Had no choice but to stay for week and a half.

Below average, a bit noisy. It was a rainy weekend and the window had a leak above the air conditioner. This caused waterbugs to appear.

The girl at the desk was great, friendly, helpful. The room was not ready she called me, 1 hour late for check in. Room was beat down and dirty, and a handicap room. This is not a place for travelers, it appears to be an old folks home. She gave me new bedding and light bulb, did her best. Cheap is one thing, sub-par is another. Will not be back!

Bathroom was dirty, especially shower. No shower curtain. Front desk gave us one, but it was missing a piece so I used hair clips to attach it to the rod. Two roaches. Beds weren’t terrible, but there was no blanket. Just two flat sheets to cover with. No hairdryer or iron. Good thing was that the water was very hot & strong pressure. Front desk girl was friendly, but hotel was extremely run down and not cared for.

My room was not ready till 5pm then i walked in floors were still wet no toilet paper not any towels. Also staff is go ghetto and rude they do not have any signs outside about no being able to park backwards only at front desk while waiting for room lady comes out yelling instead if let us know we can not park backwards politely then i guess she was security who knows also yells at us for parking in a spot that said no parking while i was going to do check in again instead if letting us know but yet others could park there and smoke weed and they didnt say anything...

Everything

Garbage cans overflowing, garbage in the hall.The room itself was clean though

Roach infested room, roaches in the refrigerator, no shower curtain, dirty sticky floor, rude receptionist. Walking around with a gun at her back waist Yali. Pictures taken if needed

They sold my room despite me calling a week in advance to let them know I would be arriving later at night to the property. They told me that me arriving late would be fine, and that they may only charge me one night. They did not say that since I only made a reservation and did not pay that they would sell my room. Rediculous and unprofessional.

Expedia gave options to with pay low or pay at the hotel. I chose the latter. My reservation was canceled by the hotel as I did not pay in advance!!! No ail or text message of payment or cancellation was sent. Expedia needs to be better connected with hotels.

Sketchy, sketchy, sketchy. heavy drug activity, people coming and going constantly. Not safe. Read reviews on any platform to confirm. Large truck peeled out and floored it fishtailing in the parking lot. rooms were beat up. There were no flat sheets, slept touching blanket. Booked three nights, left after 1st. .