Holiday Inn & Suites Bakersfield by IHG

Exceptional

The bed

Great value. Bar and restaurant on site. Very welcoming. Good effort with breakfast buffet, but the scrambled eggs are terrible.

Everything, clean, Nothing

Staff starting with Ashley awesome

The receptionist Ashley did a great job fast check in my favorite room

Everything was great until I was told we had to wait for check in because the person had just gone on break. Why not have. Back up? After a long trip you don't want to wait.

Enjoy my stay. The staff were helpful, friendly. The rooms were everything I expected.

Room was clean. Staff was nice. Parking was convenient. The location was very noisy though because there was an equipment yard (backup beeping) nearby as well as a nearby train track and the trains blasted itheir horns as they passed by.

Good

Exceptional

Exceptional

The service was awesome!! I had accidentally reserved the day after we were coming and we were on our way! They had no problem changing our reservation! We only stayed one night because it was our halfway stop between our home and Las Vegas! It was very clean and we had a really nice breakfast in the morning!! We would stop here again, if we need a rest!

I'm glad the staff could get a mini-fridge for my insulin. I booked my room through bookings.com, and it said breakfast was included. But when I went for breakfast on Sunday, they told me I had to pay $18, even though my booking said breakfast was included. I contacted bookings.com, and they sent me an email to show the staff so I could get breakfast for the rest of my stay. After I showed them the email, they just said, "Sorry about that, not everyone reads the reservation comments." They didn't even offer to refund me for the day I missed; they just gave me tickets for the remaining days.

Superb

Superb

It was very good

Superb

Amazing breakfast included. The lady at the reception had so many people checking in and waiting in a queue, but she kept a really good mood and was super nice.

Good

Location

So finally about 4:20 I see there’s a text that says “if you need anything just let us know” so I ask “when I asked to be put in a quiet room, why would you give me the one closest to all the semi truck traffic?” I got a reply, “sprry for inconvenience, we can offer you a free breakfast”. I replied, “I didn’t stay here for breakfast, I stayed to here to get rest and I can’t get any rest” their next reply, “we can offer a late checkout” I was I shock. I said “not that I want to deal with it at 4:30 in the morning but how about moving me to a quiet room!?!” Their reply, “we can move you to the first floor away from the noise.” I stated to typed “why didn’t you do that in the first place when I asked for a quiet room, please” but instead I suggested the hotel manager try staying the night in that room, not on a weekend, and that they should give that room to anyone unless they hate that person. I thought I was nice at check-in. Regardless, I’ll never stay in that hotel again and holiday Inn just fell way down my list for business travel. Like last place. Don’t stay here.

Very good

The server at breakfast was exceptional. There was no one at the desk to check us in after they had texted us twice to verify our arrival time. We arrived right at the requested time, but no one was there to check us in.

Good

Very good

Exceptional

Staff very nice, fast and efficient. Property is nice and maintained very well. I would stay here again

Great place for an overnight stay. On-site restaurant and bar with excellent service.

The floor need to be changed very old carpet , but they keep it clean The coffee machine in the room nice touch The towels most of the time fluffy but always clean . Bathrooms always clean .

It was a great place

Restaurant was not open for dining on Sunday night. Was advertised to open at 5pm.

Lo único es que no incluye breakfast tienes que pagar aparte

Good parking and accessibility. However,don’t even bother with the bar and restaurant unless you have at least 2 hours to spare.Also they had ‘run out’ of Chardonnay and only had one brand of wine.They’d also run out of coleslaw .

Property was clean, bed was comfortable but the sofa bed wasn’t. Springs were sticking up in the middle so made it very lumpy to sleep on. Staff were ok, room was large. Handy place for a stopover.

Just good value for money. I’d stay again.

Nice quiet property. Good breakfast

Everything was clean and the staff was nice

They brought in the fridge and micro wave. No tub this time. I didn't realize after all these years that i was not racking points since i purchased through a third party. But everyone was really nice and friendly

There was no silverware there also therwere no glasses for Juice.I saw the girl and I said would you mind getting us some silverware and she frowned at me. She went to the back and brought up some cheep black plastic utensils, so that’s what we used. Never did get napkins. Then I had to find her again and I asked if we could have some glasses too, to get her juice and then she was really upset, from the back and got two glasses and brought them out. I wondered, but abou people coming in after us, what woulto use for drinking glasses. The next day we came in and hoped that it would be a better experience with that. There was no silverware. The table did not been cleared. It was one glass so I use that and my husband a nice fairway. I think the best thing about the whole experience with a little miniature muffins and they were lovely. I won’t give him to stay there again because of the feeling that I got and my husband that she didn’t like her job she didn’t like who she worked with painted my enthusiasm for the company. That’s too bad because we travel a lot anyway, even the guy at the front desk was very hurt with this and acted like we were a real bother to have to be waited on. This as we were getting ready to be a family of sticks came in the cafeteria and looked around, and they didn’t know where it’s it because there was really not many places just sit and the decided to sit down and then they decided they grew up and look at them. There was still some food and then th

The greeting upon arrival was warm and friendly. The room was clean and spacious. It was a nice peaceful place to relax.

Receptionist Ali is Great , Ali and Ashley always trat me professionally and give me a convenient room

Clean room

Pay $23 for a 'buffet' breakfast! Bar not open during posted hours.

Clean room

Great job

No fridge or microwave in regular room,breakfast was included on booking paperwork, was told at hotel we didn't get included breakfast

Great experience

The breakfast was horrible. The kitchen staff and server were very nice, but the food was very poor quality and the fact that you have to pay extra for it. It should be very good food very disappointing. There were no options at all.

Breakfast was too pricey for what was offered

Room was clean and nice

I couldn’t find the spoons. Parking: excellent. I parked my car right outside my window. Pretty safe.

STAFF FROM THE HOTEL SAID THAT WE DON'T HAVE THE RIGHT TO BREAKFAST WE FEEL DISCRIMINATED AGAINST

Always fast check in and get my regularly liked room

Cons: Toilet wasn’t flushing properly, cabinet drawers kept opening (likely due to various slamming doors from other people), various outlets didn’t work. Gym was tiny & elliptical machine was only there for show (it was rusted & there was no cord/plug to power it); no towels stocked at gym (at 6:30 am). No included breakfast - you can pay $15 per person voucher for a meal you typically would have for free at similar hotels. Pros: room was clean; bed was comfortable. Close the freeway and some amenities

The hotel itself is pretty nice. The food is terrible. Most of the stuff was great except for the one gentleman that works in the daytime and checks people in was rude not just at check-in, but he was rude. When we asked about early check-in. He was rude. When I asked for a receipt he refused to give me a receipt to take home with me saying that because I booked online he couldn’t print me one out which I’ve had other hotels print me off receipts, and I booked through Hotels.com all the time I thought that was very unprofessional of him, and I will not be booking that hotel in the future because of that one employees demeanor, and how he treats people I also will not be referring my friends to that hotel either and because I chose to stay at this hotel, this time two other people booked rooms at the same time because we stayed there together and next time we will be staying in another hotel.

This was the nicest HI at one time. Now? not so much. And the addition of the 7/11 style store in the lobby with overpriced junk food made our stay more like a cheap motel. There are a lot of less expensive hotels close by that are new and welcoming... No longer worth the effort, hassle and/or expense. The Loyalty to the Holiday Inn system has gone away after this weekend.

Very clean and quiet

Si me gustó. Pero le faltó megor a tensión al cliente

Surprisingly large room, very clean with nice bathroom. Really liked the shower. Staff was very friendly and helpful. Didn't try the restaurant and breakfast was not included.

Parking was Great, and the room was very clean.

Horrible and expensive breakfast. Don’t get.

Ample parking and the area felt safe.

The only issue we had is the room we are in is at the back of the hotel and unfortunately there’s a large construction site towards the left of the building that has incredibly bright lights at night that shine directly into our room. The hotel didn’t have blackout curtains only the thin curtains so we couldn’t get the room dark at bedtime. Otherwise, overall good experience. Would just want a room in a different location if we stayed here again.

There was no free breakfast bummer but everything was nice oh no mini fridge but i enjoyed my stay

We just used this as a stopover to break our return trip into two segments (I didn’t want to drive 13 hours in one stretch). The room was fine, clean etc but the property is in an industrial area and there’s nothing really within walking distance. Another note, the room didn’t have a microwave or a mini fridge. Those aren’t really a necessity but it seemed strange since the other three places we stayed on our trip did. The reality is I would stay here again if I was passing through. But if Bakersfield was my destination I’d probably find somewhere else to stay that was more centrally located.

All as expected

All good

Great property. Very helpful staff. Will stay here again.

Charged extra for breakfast

Easy and safe parking

Clean rooms. Efficient front desk.

The charge for breakfast was too much for me to justify. The shower was cracked and repaired with little care to color match.

Everything was great except the parking my car get a little scared in the back.

Stayed here numerous times and it’s always been a great experience. With one exception for a front desk clerk who replied to my recommendation that upon check in they could mention you have to request daily service said “well I’m advising you now” All other staff has been pleasant and rooms are clean and comfortable.

Clean rooms, very clean facility

The toilet ground slow we usually had to do two or three flushes. There was also a nightstand lamp that didn’t work. We reported both of the front desk at checkout.

Burrito in the room towels with blood Water so hot it burn you Stupid people answering phone Was good All of sudden terrible DOMT STAY THERRE

Relaxing

climate control was noisy, people were nice,

Clean room and clean bathroom. Thought the dove products were nice and weren’t the typical hotel products.

The stay was comfortable nice but was a little disappointing that breakfast wasn’t included in the cost of the room it was 22$ extra for 1 person

Rooms clean and staff really friendly

Clean room, friendly staff upon check in.

Clean room, good service

All was perfect except it would be nice to have waters in room

The restaurant was closed, and I didn’t know you had to pay for breakfast!!!

Clean rooms. Quiet and beds comfortable

I would give it five stars for the staff, but three for the air conditioning system, which was loud. Each time it cycled on, I was shot out of a deep sleep! It did not have a "constant fan" setting, so I woke up four times throughout the night.

got hot, there is stains on the curtains and just felt dark not alot of lighting

Clean rooms

Clean rooms

Pool was not heated

All above

Everything was perfect! Staff was very nice and room very clean

Dirty not friendly

Good

I WOULD LIKE A FULL REFUND!

Room was clean, staff was great! Gym could stand to be updated. Breakfast buffet could be a bit better. I would definitely stay again :)

Have not received my $100 back yet it’s been three days

Arrived at 7:30 pm no breakfast

Staff was super healpful, the rooms are beautiful and its a great location.

Staff was great , hotel clean , only bad side the pool was not heated . Our kids were bummed since the water was too cold to swim in .

The room felt like it hadn't been fully cleaned. A pack of opened M n M’s was found in the main suite area and a pillow was found on the floor between the bed and window. The lobby felt small and uncomfortable. The outdoor patio had 1 table.

Cood

I was informed upon arriving that I needed to post a $100 security deposit and it would be reversed in about a week if there was no damage to the room. I have never heard of this. I was also informed at check in that there was no breakfast offered. I will not stay at Holiday in again.

Nudge lo CB hj

Friendly staff, room spotless, close to anything you would need!!

Front desk clerk. Comfy bed.

Those front desk people you can not have them in the best hotel in the world and they will do better than any of them Good job

A good quiet option in an area with about 10 hotels right near each other, and very affordable. Had a great burger at the restaurant too.

Everything has been excellent, check-in was very easy and the staff were very friendly.

Staff support not there,person was sleep,payed deposit on November 9th still havent recieved it back. $100 also found dirty q tip in Blanket...

It was raining my daughter was as on crutches the floor was very wet she almost slipped. We asked for a handicap room they put us at the very furthest room from the elevator. The automatic doors shut on my daugter while she was using her walker and the doors took her walker and she almost fell. The rooms had so many carpet and furniture stains

Yes, as usual it was a great experience. Thanks to everyone at the HI & S at Landco! I look forward to my next stay.

Stay was fine other than the dact that they charge you $22 for breakfast buffet. I paid alot for my room to begin with. Wont be returning. No jacuzzi either was a downfall.

Parking was age. Goos ober alp stay.

Ali is back from maternity , nice to have her she remember what I like / the beer I purchae , the cookies and the water and a room close to the elevator , You guys had some good one and we lost , but happy Ali is not lost .Keep it up

great

Disappointed that complimentary breakfast not available since we used 3rd party and not the hotel direct and can’t earn reward points.

Great location, clean and quiet

Honestly this is our go to hotel always when we travel to the area

Restaurant on site was helpful with dinner even for late arrivals. We left before breakfast though. Rooms clean, quiet, and well appointed. Front lobby desk well manned.

It was excellent

Great customer service.

We've stayed here before and had a 2 bed room which was comfortable and clean. Unfortunately, I can't say the same for our last stay. The room smelled moldy and like cigarettes' smoke. The shower had a huge crack from the middle of the shower wall to the bottom. It was a quick trip so it was good to lay my head down but it just felt like a different trip. The staff was friendly.

Nice staff. Clean property.

The AC was very cool, and the room was clean. There was enough supply of towels also.

Mostly great staff. My carpet was disgusting and needed replacement. Room was clean otherwise. Lack of a fridge was annoying. Good location.

-clean sheets, hot shower, quiet room. Not great: -musky room smell, stained curtains, stained hallway floors, no refrigerator, no breakfast. It’s a nice quiet hotel but it could use a lot of upgrades.

great place to stay clean rooms

everything was great. the only issue was that the elevator worked for us to go up to our room but to go back down the buttons weren’t working to bring the elevator to our floor so we had to take the stairs on the way down. and the black out curtains were fixed so we couldn’t close them to block out the sunlight

Todo bien

I would have liked it if the pool was heated.

Hotel sucks

Nice hotel to stay for travelling between LA and SF. Rooms are clean and beds are very comfortable.

Our stay was average. The room itself was decent, though it had a few minor issues. Not all light fixtures had outlets for charging, and one wall outlet didn’t work when I tried plugging in the Keurig. When I brewed a cup that was about 70% full, the Keurig overflowed with coffee. It seems there may have been leftover water inside the machine. Overall, it served its purpose for a one-night stay.

Short 1 night. no problems

The desk light was not working only the light next to the bed was working A weird smell in the room kept me coughing all luhe someone use chemical to kill another bad smell First time I felt annoyed

Great stay. Staff especially Ashley was very helpful.

Room was very clean and spacious; Hungry Hunter was close by and they had excellent prime rib.

The entry lights dodnt work, room was dark when we arrived. Outlets on the lamps dont work. Carpet was "repaired" but not well. Shower waa had a bad repair done as well. Staff was friendly. Check in was quick & friendly. Hotel property is clean.

The staff was fantastic. From the check in, to the maintenance guy that helped us with our air conditioner, to the restaurant staff. Everyone was very friendly, helpful and professional. The hotel itself was just okay, but the staff really elevated the experience.

Definitely needs an update but does the job for a 1 night stay.

Excellent

Girl who checked me in was rude. Asked about a free breakfast & was told "not for the pr

Quit and safe

Unfortunately I miss understood that breakfast is not provided with room. I would stay again.

Awful. avoid!

paying much money for comfort. no fridge and no microwave oven

It was really nice

I forgot my children’s things in the closet and when we went back they had thrown it away . This had never

Very clean and safe

Not the Holiday Inn that I am use to staying. Everything was an extra charge, breakfast, water, coffee. None of the employees knew the policy, any question asked they took 10 minutes to look up. Only ONE elevator working, none of the outlets in room worked, had to charge phone in bathroom. Will never stay at this location again!!!

The 2nd room my sister-in-law was in did not have a microwave or refrigerator.

Nice, clean

Ac unit in rm 315 smells like urine

Good

Our stay at Holiday Inn Bakersfield was exceptional! The staff was friendly, and the room was beyond comfortable

No water pressure

Convenient

Very nice

Fast check in got the room i wanted

Loud intermitent noise from heavy equipment outside starting at about 6 a.m.

Room was nice and very clean. Had a Keurig in the room but no fridge or microwave.

Our hotel room was dusty, it seemed that no one had looked at the room for days. The toilet needed an upgrade, we had to request a plunger, in all my years, I've never had to request a plunger. The drapes were old, the sheers were torn. The carpeting in the hallway needs an upgrade. Regarding the restaurant, the breakfast staff needed help, Briana did her best to take care of us.The bed was very comfortable.

Very clean, Excellent value for the price- Optional breakfast for an additional cost from the breakfast menu in the restaurant delicious and fast

The room was clean and the beds were comfy.

I like everything.

after being on the road for 12 hours i just wanted to get to my hotel and relax. Upon arrival there was a sign stating the clerk would be back shortly. A gentleman that was standing nearby informed me the clerk was on lunch break, which i do understand but i was just exhausted. After a 30-35 minute wait i was able to check in. Then in the morning when i went to shower there was a dead cockroach in the shower. I informed the morning clerk and received a half hearted apology but that was it. I probably won't stay here again.

clean and quiet safe environment

All good

Great welcome cold water for my pills great customer service Fast check in wow

Liked it very much ch great value!

I don't like that they don't have a refrigerator

Ashley was not there but made sure I get my usual gift and a room close to the elevator

Very clean and very nice place

Good place to stay the night. Very safe area

Front desk staff unaware of elevator being out of order. Made for a long walk with luggage after a long day driving. No free breakfast at this price. Won't be back, don't recommend.

Place is clean, staff informative, bartender nice, rooms quiet and clean. Location is easy to find and many dining and shopping places near. Freeway access and near many gas stations.

Place is clean, staff informative, bartender nice, rooms quiet and clean. Location is easy to find and many dining and shopping places near. Freeway access and near many gas stations.

I didnt stay

Really easy to get to, friendly staff, free parking. Highly recommend trying Temblor Brewing Company a short drive away!

Dinner at the restaurant was just right. And again, wonderful staff. The server was efficient as well and very friendly.

Everything was great. Would have liked to have a fridge in the room, though.

The hotel was nice. The restaurant was very convenient and the food and service were outstanding. It surprised me. The hotel was close to other amenities for pretty much anything you could need.

Nice place! Very comfortable! Friendly staff. They charge extra for breakfast so I can’t say anything about the meal. Overall, good experience.

The restaurant had Happy Hour with cocktails & appetizers at half-price!

I did get one only Plus I o there weekly all receptionists knows me and I get a room close to the elevator . This time no ? every time this male receptionists is there Not good for me FYI

Glad parking lot was well-lit as fellow (dressed in all black/ baseball cap) followed me from back parking lot to lobby. Made me nervous!

The ihg represents a huge comfort of hotwls and i was a bit surprise that the have 1 ply tissue in their resteooms for their guest. Also it was a bit noisy somwones kids were running ip and down the hall way all night

:)

We reserved the king standard room and the pics they show online is not what we got. The bed was fine and so was the breakfast. This hotel is in great need of a remodel.

Was very bad customer service

Everything went well had a really good chicken quesadilla and drink at the restaurant. Room clean but TV was complicated to operate especially after a long drive.

In general this is a safe and clean hotel and a good stop over for a trip to Palm Springs area.

Close to our meeting.

Gave me the room close to the elevator fast check in Check out was a very friendly lady in the morning

The shower door wouldnt close all the way so water got on the floor and the AC until was loud.. other than that i always enjoy my stay

We had an alright stay. The staff was polite and helpful. They allowed me to bring my service dog without issue, just had to fill out a general form. The hotel and rooms are very outdated. Furniture and carpet has a lot of staining. Everything else was clean though. The toilet in our room was clogged when we first used it. They came and plunged it but it still just barely flushed paper down. Luckily we were only there for a night. Pool area and common areas were clean. Landscaping outside is very nice. Breakfast was not free. $12 if purchased upon check in, more if in the morning. It worked for us but is a no frills hotel.

Wonderful stay. And the staff was really nice and helpful. We loved the quiet, clean, beautiful room. We had a very good stay.

I loved my room but outside the door opening and slamming was a nuisance. Ill be backnin in Oct.

The guy at the front desk was rude and unprofessional. The carpet in the rooms were a little wet and dirty. There was hair in the tub.

The front desk employees were great. Very nice and welcoming. Only complaint was the AC unit kicking on very frequently and the room we had was right next to the side exit door which every time it closed would slam and make a big boom and wake us up. Other than that it was fine

very clean. very safe. one complaint that I do have pool was not heated

No personality I felt Not treated as usual He tried but I could feel it text book of unhappy person

Good

N/A

Hotel was good. Room was clean and quiet. Only issue was that they offer complimentary breakfast until 10am but shut it down by 8:20 am not sure why. Was a bit inconvenient.

Staff members were very helpful and friendly. Our room was clean and comfortable.

It was good. Room was warm and breakfast hit the spot. Service was great.

I appreciate the parking lot security, the peace and serenity. All your staff was equally friendly and helpful. The room was spacious and the bed was comfortable. I appreciate being able to pull up to unload / load / the use of the bell carts and the elevator. The well groomed / clean exterior of the building leaves a good impression - thanks - I’ll be returning

The room had a smell too it .

Hotel looks brand new and was really nice. Parking lot was well lit and nice. I really wish they would keep the pool a little warmer and a hot tub would have been nice.

Property could use some interior maintenance, the pull out couch could use a good cleaning or replacement however the front desk staff and hotel staff was excellent! They were very helpful and personable I’d totally go back.

Great room

The suite was great. Lots of room

Great!

nice

One night stay on our way to Death Valley, it served its purpose

People in the room next to us, were doing a lot of noise whole night, we called the front desk and they never solve the problem

I also pre-paid for breakfast but when we got to the property they told us they don't serve breakfast on Mondays and that they couldn't do a refund 😒. The staff was really friendly and the rest of the property looked ok.

Comfy beds, Quiet area.

Reservation was confirmed at $139 per night including a $10 charge for breakfast. Upon check in we were charged $249...$100 for a deposit which was to be returned when we checked out. Our credit card has been charged the extra $100 for this deposit after being assured it would not be charged. So we have been charged $249 for a one night stay at a Holiday Inn...OUTRAGIOUS! Additionally, no breakfast was being served. Expedia and Holiday Inn should be ashamed!

The atmosphere feels fresh, organized, and serene.

Was the best stay ever