Extended Stay America Suites Chicago Midway

The front desk is rude, asking confirmation number, all I can find is itinerary number.

Stayed for a night. Clean room. Responsive staff. Quiet.

It took more than 3p mins to get checked in.

Poor

2 Free Night No Breakfast!!!

stayed for one night and found this place very comfortable and clean The bed and bathroom were both clean and comfortable. My flight arrived early, so I had to wait about 4 hours to check in, but the staff were very nice and helpful throughout my stay During the night it became a little loud outside, and there was some police in the lobby check in but I still felt comfortable. I appreciated the friendly staff and enjoyed the breakfast, which included coffee. Overall, I had a pleasant stay and would like to thank the staff for their hospitality ❤️ Fight about checking police showing up it was a little bit scary but stay comfortable

Breakfast doesn’t exist. However, the reason why it’s not 1 stars is because of Janice, she was amazing and great and really gave us a great experience. We are from the UK. Janice deserves a promotion but hotel is a shambles

No ice. No in-room coffee. No shampoo. No extra blanket. No extra pillows. No healthy options for breakfast. Filthy windows. Hall carpet dingy.

It was dirty

It was dirty

If you like meth, this is the place for you. It smelled of smoked meth and there was meth residue everywhere. It made my skin burn.

Bad

Dirty, small and overpriced. Our power in our room went out in the middle of the night.

Only the desk help. Dirty, small and overpriced. Our power in our room went out in the middle of the night.

No ice machines. No in-room coffee. No shampoo. No extra blankets or pillows. No fresh fruit or healthy options for breakfast. Windows filthy. Hall carpets dismal.

Clean comfortable and convenient

Clean comfortable and convenient

It sucks charge you for stuff that you didn't do

Very dirty and poor service.

Upon arrival at midnight, due to my delayed flight, I found that my paid reservation was cancelled. When I arrive to the hotel I was told to wait because the system was updating. After the update I was told that there was no reservation since I had arrived late. However I had paid my 2 nights. At that point there were no rooms available and being past 1 am I was forced to sleep in my vehicle. I don’t understand why the hotel canceled my fully paid reservation!!! Horrible

Carpet was sticky

Faucets dripping. Had to change rooms 3 times.

Nothing

The location was very good because of everything close by. Furniture and windows are very outdated and falling apart.

The door in the washroom

The location was very good because of everything close by. Furniture and windows are very outdated and falling apart.

Bad

Room was clean. Kitchenette area would have been nice if my stay was longer. Staff was abrupt and not very friendly at check-in. Towels were extremely thin. If you don’t request shampoo, there is none in the room. Same with items for the kitchenette. One desk chair and one upholstered chair, if 2 people are in the room, both cannot sit and eat at the table at the same time.

Room was clean. Kitchenette area would have been nice if my stay was longer. Staff was abrupt and not very friendly at check-in. Towels were extremely thin. If you don’t request shampoo, there is none in the room. Same with items for the kitchenette. One desk chair and one upholstered chair, if 2 people are in the room, both cannot sit and eat at the table at the same time.

The property itself has strong potential, an excellent location, and many qualities that make it appealing to guests. However, there currently appears to be a noticeable gap between the pricing being presented and the overall operational and presentation standards being delivered compared to other hotels and professionally managed properties in the surrounding market. While there are no major structural concerns, several areas would benefit from additional attention to detail, preventative maintenance, and cosmetic refreshing. General repainting, touch-up work, surface refinishing, and improvements to overall presentation would significantly elevate the guest experience and help the property better align with guest expectations at this price point. At the moment, certain aspects of the property feel slightly below the standard guests now associate with premium hospitality accommodations. Small cosmetic issues, aging finishes, inconsistent detailing, and reactive maintenance collectively impact the perception of quality and value, even when the property itself remains highly desirable. We’d love to discuss business opportunities with the property managers and owners. We’d love to service this location! 312.590.7623 Joshua Michael

Honestly don’t recommend this place. Lots of damage, throw up on the floor outside. Room didn’t seem cleaned..or honestly like a safe place.

Could control air conditioning which was a plus. Very basic hotel. Close to a lot of things though

The price was reasonable for the time Room smelled of unrine and just in the bathroom. The lounge chair was torn and unpleasant …

The price was reasonable for the time Room smelled of unrine and just in the bathroom. The lounge chair was torn and unpleasant …

The friendliness, professional and welcoming attitudes of the people. The fact I wanted to extend my stay and had to go online to get and check out Cary my bags with me than come back 4 hours later. The queen size seem like a double. But I was charged the same price Room I reserved a queen room 135. I told the clerk she replied all of the rooms are doubles. But I just left out of a king. Liar

Room smells like cigarettes

Good staff Impatience

Very good

Impatience

Very good

Pleasant

Hmm everything

Exceptional

Exceptional

No pots no pans no utensils

No pots no pans no utensils

Exceptional

My room was clean as well as the bedding. The furniture is a bit out dated, with small holes and cracks. However, I only stayed one night, and as mentioned my room was clean. The staff was helpful and kind. I would stay there again.

Hallways very smelly carpet filthy. Room was very smelly and not so clean I had to disinfect everything before touching or placing anything down

The rooms are decent. They don't offer daily housekeeping, however, you can return your dirty towels to the front desk for clean towels, and if you need plates, silverware, etc, go to the front desk. YHou have to empty your garbage out yourself, and get new garbage bags from the front desk. I just wish there were ovens in the kitchen, and some pots to heat up your food. There is a stovetop in the room and a full-size fridge.

The bathroom lights did not come on, light in the lamps beside the lamps were out I asked for disability room on the first floor it was on the second floor and way too far for my cousin to walk. No microwave in one room . Other things

Check in staff was amazing and very helpful

Exceptional

I like the security they have. I asked for a coffee pot the first night and was told i could get one if one was available, try back later. I asked a different person the next day and she got one and said she had to clean the dust off it... ??? I chose this hotel because that is an option here. I will be there this weekend so we will see if i get one this time.

I asked for a coffee pot the first night and was told i could get one if one was available, try back later. I asked a different person the next day and she got one and said she had to clean the dust off it... ??? I chose this hotel because that is an option here. I will be there this weekend so we will see if i get one this time.

Staff Outsiders

Nothing

Location Nothing

People on the top floor are smoking with the windows open. CRACKHEADS walking in and out of the side doors. Lots of men standing around the side entrance doors smoking weed (I respect them doing it outside more than their rooms but move away from the entrance door at least). The elevator was trashy. Full of popcorn. I was nice enough to let the front desk attendant know. Everyone is ignored it! I'm shocked. I have stayed here at least 7-10 times. I have seen "odd" people walking around and sitting outside the front area, but not like this trip.

The only good thing is the location. The property smelled bad—it wasn't clean, and it smelled like marijuana. I was told that they cleaned every 15 days; the elevator, hallways, and lobby were all dirty.

Kept blowing a fuse and people laying in hallway

Very hard to check in to, very dirty, my sick did not work. Smelled of strong cigarette smell across entire building and my room

And two flat pillows

I love the location of the hotel. It's close to where my family is located so no problems there. The hotel is very dated. It needs a serious makeover. The furniture, appliances and floors in the hotel were very old and needed replaced. I was scartto use the microwave, thought it would catch fire. The chairs in the room were broken and busting out the seems. The dresser drawers were off track . The stove wasn't working, had to call maintenance to fix it. The telephone was very disgusting and gross.The carpet was really dirty. There was a light that didn't have a switch so maintenance had to fix it. The headboard was scratched up, along with the chair in the room. The bathroom counter was cracked and had mold underneath. I told the receptionist, she wanted to switch us to a different room but apparently they were booked and had no rooms left. She did refund us back for one of the days of our stay. I took pictures and showed the receptionist. The halls also smelled like smoke.

Breakfast

Nothing. I cancelled my reservation Everything

Original not available had to accept a different room size

Didn't have breakfast location was great The wore out smell of the hall

Yes

Guests next door were kicking door for 2 hours and yelling. Wont sta

I never got to check in they said I had to pay for a week in order to pay in cash. So they would not allow me to check in for my stay. I would love a refund of my money

Prior to booking, I called to confirm that the pool was operational and was told that it was. However, upon my arrival, I found that the pool is closed. Furthermore, there is a sign posted stating that it has been out of service since November.

No utensils in the kitchen. Rude staff

Not to bad

Upon arrival and receiving keycards I was unable to get into my room and was trying for about 10 minutes. Went back to the desk and again had the same issue. There was a roach on the ceiling. When using the shower the water would not drain and was murky color. The lady at the front desk told me to contact Expedia that they would give a partial refund for the inconveniences.

It really smelled like weed in the hallways and in our room. It was noisy, people arguing. I think that might’ve been my last stay there.

I've never had a complaint but room 132 has roaches real bad. No chair in the room to sit at table to eat. No hangers in the room

Room was clean. Only bad thing was they dont do room service.

Great everything

The breakfast wasnt really breakfast. For how much they char free a night i would expect a full continental breakfast. When I got there the remote didn’t work, the hallways and room had a deadly smell, and when i asked for a dish package it came with stuff on them. You’re better off staying at Woodspring.

I got bedbug bites, several of them I did inform the hotel. They never called me back. I called the second time. They never called me back. I’m disappointed. They told me their insurance company will get back in touch with me. No one to this point has ever called me back.

Room and shopping location

Rooms was clean. The check in staff was kind of rude. The check out staff was very pleasant

Yes

Room wasn’t clean throughly stains on wall.. paint chip dust on phone and lamp

We walked into our room upon arrival and there were 2 roaches on the bathroom wall, and 2 roaches that were smashed on the wall above the bed. On our way out of the room a roach ran across the entry way of the door. My husband and I immediately checked out of that entire hotel!

Needed a place to stay overnight after flight canceled. Most of the hotel was great except a few things. Elevator smelled like cigarettes. No shampoo or conditioner in room.

It was good

It's important for housekeeping to clean the room daily, especially the bathroom, to keep it fresh. The curtains can sometimes smell musty, so regular cleaning helps maintain a pleasant atmosphere.

The staff was very welcoming and friendly, making us feel at home, even though the room was a bit outdated.

The room did not have enough heat, bath water not hot and need to provide another thick blanket due heat not working righr

It is very close proximity to Midway Airport for our delayed connecting flight. It’s a very late check-in & early morning check -out. Room is ok, cigarette smell maybe from the previous occupants. Breakfast is so-so not much to expect. Area is quite, lone staff is ok.

Friendly Staff

The description is off. “Breakfast included” does not mean just coffee and wrapped muffins, and that’s all you get here.

Room not clean

Three stars

It was nothing to like if I could give a negative 10000 it would be that red flags are a high…the bedding is a bandage blanket, the room don’t look like nothing the pics they showed u on the site. My towels was wet, ask for more they had to see how many they had…the shower was leaking everywhere when in use…..the carpet and hallway and walls was flirt…… it stank the front desk short lady with blonde hair was rude when I called, the housekeeper with the glasses white dark hair with a mouth full of build up on teeth’s was rude as well . Just a all around set up for your money to get taken and no refund don’t waste your money

There were roaches in the room.

The front staff is very friendly and helpful. It's not a Hilton so if you need a place to lay your head it's fine.

Dated building that was haphazardly remodeled. Elevator sounded like it was on its last leg. The room air was stagnant. The kitchen was nothing special. There was warm water and hot water. The sink drain was coated in something and slowly drained. The tin has stains or something like tha I didn't use the shower because I was there for a night. No vending area and the complimentary breakfast was some old muffins, hot water for oatmeal, and tasteless coffee. Far from what I expected and not worth the cost. I was there one night and if I was staying longer I would have found different places to stay..

Staff very nice and clean rooms

No breakfast had roaches

Room was not nice looking

Clean room, nice amount of space. Small kitchen with fridge, microwave, stove and sink

The refrigerator had some sticky stuff around the door handle. The bed felt like I was sleeping on a stack of hay. The bathroom was alright. The breakfast was coffee and muffins.

I’m from out of town and booked this Extended Stay thinking it would be decent based on the photos, but it was the worst hotel experience I’ve ever had. When I walked in, the floors didn’t look like they had been swept, mopped, or vacuumed in a long time. The lobby had only two chairs for guests, and since I arrived about 30 minutes before check-in time, I had to sit on the luggage cart because there was nowhere else to sit. The lobby looked unclean with barely any seating, and the front desk staff were rude, unhelpful, and made me wait until exactly 3 PM to check in even though they were checking in another guest before me. The hall carpets were stained and torn, my door had spiders and webs, and the room smelled awful upon entry. My room door literally had spiders crawling up it, and there were spiderwebs in the corners of the shower , which didnt drain by the way. The refrigerator had dents all over it. The floors were so dirty my feet turned black after walking around, and the heater smelled like it was burning. When I asked for extra towels and blankets, they said they weren’t giving any out. Overall, as a new traveler , the poor cleanliness, bad customer service, and terrible room conditions completely turned me away from staying at any Extended Stay property again or any property like it. I would rather pay extra for a Marriott or another reputable hotel brand and have a clean, safe, comfortable, and welcoming experience.

It was nice. The staff was friendly & helpful.

The room was missing my pillows. There was a smell like syrup in the room. The floor was stickyand there was dog

Room was average but a bit dirty, most of the lamps in the room didn’t work or the bulbs went out

Front desk girl was very pleasant and accommodating. Bed was comfortable but the room wasn’t the cleanest. Carpet was dirty and room smelled. We were stuck in Chicago after our connecting flight got cancelled so we just needed a place to lay our heads down and shower. Price was reasonable and did the job.

Not very extended since no dishes in the kitchen

I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the guest have to go to Front desk to ask for it and then lug it all up the elevator to the room. When I went to ask for more soap to shower, the male front desk agent was being very stingy and gave me one small facial soap I had to beg for more which he gave with some hesitation. I think there is a lot that needs to be done regarding customer service. There is a lot that was not mention at the time of booking that became a surprise while staying there such as having to carry your dirty linens down to the front desk to get clean ones crazy! This place clearly being run like an apartment and not a hotel. Otherwise it was quiet, close to the airport, shopping and restaurants.

Chas was there when he checked in. He was very nice and polite. He called our room about 5 minutes or so after we got to it for a courtesy call to see if the room was okay. I told him about the toilet seat being loose and he sent the maintenance man to fix it right away. The room was very clean and smelled really good.

The person at the front desk during our check in was very friendly and helpful. She even remembered my husbands name later in the evening and asked how things were. The cleanliness of the hotel was poor and had a funny smell. Surface wise, doors, baseboards, walls, especially in the bathroom and stairwell were very dirty.

What set this hotel apart from other hotels is the sincere friendliness of the staff. I am pretty good at figuring out who is a genuine people person and who is just following a script. The staff were uniformly dedicated and friendly. I felt that they had our best interests at heart and wanted to make our stay a pleasant one.

The room itself was ok. It smelled of old cigarettes but was clean enough. We liked the set up. There was only a thin blanket on the bed no comforter. Also the refrigerator was very very loud woke us up multiple times squealing. The shower also dropped the entire time. I'd give it about 3.5 stars. At least the area was nice. For how much we paid it was mid. There were also people smoking weed right outside the entrance we came back to.

Area just south of Midway, much quieter and less congested than hotels north of thw airport

Serve hot breakfast

My stay was excellent; NO COMPLAINTS

This is not a hotel for tourists. There were absolutely no amenities that you would expect to see at a hotel. The kitchen had nothing in it. The only things provided were towels, bed linens, soap and a television. I expected it to at least have dishes and silverware. It is also a very expensive Uber ride to the tourist attractions.

Staff was wonderful and nice. But the hallways and my room carpet smelled very bad and had Red "Kool-Aid" stains. The bathtub had mildew. I hope I had the worst room in the hotel, because it was an all around bad experience.

staff was super kind and helpful and room was comfortable

V

The hotel is in need for some serious renovation and the staff treats the place like it’s an apartment complex not a hotel. The continental breakfast is a bag lunch style! Won’t be staying at the Stay America again

Felt uncomfortable and unsafe from the minute I walked up to the front door. Many suspicious looking individuals standing in the entrance smoking. One gave me a very scary glare as I walked up. Rooms are outdated. Woke up in the middle of the night to loud music booming from the parking lot outside our room (for over an hour). Then at 4:00 am a woman was wailing in the hallway. I checked out one day early (from a 2 night stay) as my safety comes over possibly losing out on a refund (although the lady at the front desk said I’d get refunded so we’ll see)

But it worked for what I needed.

The 1st room was in very poor condition the refrigerator was disgusting the chair was worn out the bed was not comfortable at all requested a different room this one was a liutle better as far as the bed but the bathroom sink was plugged and there was no hot water to take a shower. Would not recommend this Extended Stay I have stayed in your facility in Denver and it was a great stay very comfortable and clean.

Nothing special. Just a place to sleep. It is in a very safe neighborhood. Lots of parking and close to Midway.

There was strong odor (marijuana) on the floor and in the room. The staff refused to give me another room. I was quite disappointed, will not stay at this place again.

Room has everything we needed. Convenient area to the airport. Just wasn’t cleaned well. Random hairs everywhere that weren’t mine. Had ants on my nightstand.

Was expecting more bang for my buck. While everything was "ok" it just didnt meet expectations for the price point. Everything in the room was clean but old and definitely showed its age. You're supplied bar soap in your room but told to ask for shampoo. You have to ask for the kitchen supplies as they are not in the room, and again really showing its age just being so worn out. Breakfast was also disheartening, which had I done better research I would have been given a better heads up. But a granola bar, muffin and oat meal is all, and inconviently located right by the front enterance in a cabinet that opens up. Would I stay again? Maybe.....but the price would definitely have to be lowered or their hotel needs to be upgraded.

our shower curtain rod was broken and wasn’t able to be closed completely so while showering, the water would spill onto the floor and make a mess. other than that, it wasn’t bad for price

Great service and clean.

The floors were dirty inside the room. First when we got in, our first room smelt like smoke, so my family got a different room. Limited space to eat. Beds were pretty tiny. Breakfast was not even a full breakfast, only a coffee section, muffins, and bars.

Worst hotel Ive ever been too! I wish i wouldve looked at the reviews before I came.its not like its a cheap hotel(at least not from where im from) 1)it is NOT in Chicago, thats a complete lie. It is 35 minutes away from Chicago. 2) it is SO dirty. They do not clean it. It smelled horrible when we walked in to the room. 3) they dont give you shampoo or any amenities . How cheap can they be to not even give out shampoo or soap. Ive never ever seen that from a hotel and ive stayed at way cheaper hotels. 4) they do not have breakfast. Thats another lie. Part of why we booked this was because they said they had breakfast included. What a joke. They have a table with coffee, a muffin, and oatmeal (no bowls for your oatmeal though). Mind you ive gotten full breakfast bars from cheaper places. 5) we talked to locals and the area around the hotel is not safe! They said car jackings and theft occurs alot.

Stayed in room 109. All surfaces were sticky, including tile floor. Shower curtain rod falling off the wall. Bathroom door could not be closed due to crooked doorframe. Breakfast included meant coffee & power bars. Would not stay there again. I expected more for $200/nite. Lots of other options in the area. Pick a different hotel.

Very poor "breakfast", just some snacks.

Janice was very nice and understanding in check in.

Clean & quite

It is an okay area. There are restaurants like 1 miles away but not in walking distance. The traffic in Chicago is quite congested. So the taxi for 13 miles would take 1 hour. It would be expensive. The room does not have a working phone. The breakfast is just some snacks. There is no shampoo provided in the shower room. But you can ask for it.

It was very run down and smelled

Staff did not help with electrical room problem

It was not comfortable. I did not feel safe. So we checked out a day early. Also, the elevator was very very slow.

Floors, bathtub dirty, no shampoo nor soap in the room, towels didn't feel clean

Not shampoo nor soap in the room floors, bathtub dirty, towels didn't feel clean

It was very nice to have the kitchen in the room and the AC was blowing ice cole I loved it

Location of the property seems to be good but the maintenance and upkeep need to improve. Staff is helpful.

The kitchen was outdated and the counter was stained.

It’s ok

Ok l

The outlets were dangerous, floor was dirty, half the outlets didn’t work

Although the facility was quiet during the night and at least the shower worked (able to get hot water with water pressure), the staff was exceptionally rude, the elevator (when working) smelled like fish (we purchased air deodorizer and sprayed it each time we entered), the floors were somewhat sticky, much of the furniture was broken, the room smelled of cigarettes, and I had to "flip" the breaker in my room (IN THE DARK) without the front desk person even offering to assist (at least he told me where the breaker box was). Honestly, I'm glad I have experience with primitive camping, so not much bothers me. But, seriously, one of the worst places I've ever stayed.

As far as the hotel itself goes, could use a little lesson on cleaning. Debris in the hallway (it was not vacuumed my 2 days here, same debris same spot for over 48 hours. The room we had was good. Clean except the bathroom. There was hair on the wall of the shower and stuck in the shower curtain. The hair dryer was broken and tossed on the shelf under the sink. All in all an ok stay. Id give total experience a 4/5 The girl that checked us in brought our rating from a 3 to a 4!

I’ve stayed at several extended stays this was is by far the worst.. It needs to be rehab so bad…no stars Was in town for a memorial

Too much many paperwork to check in

My room was given to random people even though I paid in full weeks before my stay and when I requested a refund like I was prompted too because the guy at the front desk felt bad and told me too, I didn’t receive any type of response or refund back. As someone who works in the leasing and renting world, do not go to this hotel because they will not honor your reservation agreements

The lady on the night shift was rude and unprofessional. Will never stay at another extended stay again due to my experience here

Fast check in and lot of parking spots

Desk clerk was welcoming and lobby is typical. Exiting the elevator, the stench hit me. The room was clean (smell tolerable) but disappointing as the furniture and fixtures are outdated. For safety and health issues, mock kitchen fixtures/appliances should be replaced. Freezer and microwave look clean but smell. This takes away from the staff, property location and room rates which are excellent! Questionable if I would stay here again let alone recommend this property to others.

Good

The evening front desk clerk always has an excuse Not to do something.

There was no ice trays, no ice bucket, no ice machine. There was a kitchen with no working stove, no paper towels. Limited tv channels, air conditioning didn’t work. It was the worst room I ever stayed in.

Clean and quiet

Hotel needs to be updated and cleaned

This is a residence hotel. We felt unsafe from the moment we arrived. There was no public bathroom for use in the lobby/common area. There was so much going on we couldn't sleep until around 2 am only to be awakened by screaming and fighting in the hallway outside our door around 4 am. Will never stay there again.

Property is average.

n/a

I went into my room and turned right back around and booked at another hotel . Absolutely not!

When we checked in bathroom sink sprayed all over because faucet aerator was missing, bathtub faucet dripped 24/7, and several light bulbs not working. Complained for three days but nothing done. Cleanliness lacking.

Our room wasn’t too bad, kinda outdated but the gentleman at the front desk was lovely! The room has food in the fridge from the previous people that stood there and in the bathroom there was used towels in the shower. The bed was fortunately clean, there was no plates, cups or utensils in the room… I then learned you had to ask for them at the front desk. Overall probably wouldn’t stay there again.

Not worth for money

Ok

Not clean, woke up to roaches on the counter. Wife and I slept 2 nights and were disappointed. Hot water took awhile for a shower. Only reason why we stayed is all the events happening had the hotels booked or ridiculous prices.

Roaches

The staff wasn’t polite

Our stay was good. Just the room had a certain smell. Like humidity besides that id stay again

Smelled like old, unclean hotel as weealked in the front door. Place was run down and outdated. There were some uogrades attempts in the rooms such as kitchenette snd bathroom. Carpet is very old. There are attempts to appear clean, bedmade, clean towels folded, but there is just too many years of funk in the place. Noisy neighbors as well.

It was horrible yall gave us the wrong room walk in on women why they was naked

Room was quiet and allowed us to sleep, but not comfortably. It is advertised there is breakfast available. This was told at check in with the night guy, it was only a grab and go. The morning lady tho teold us it was coffee only, no food of any kind. So seems that they are totally lying about providing a breakfast and that should be taken out of their description.

What was not liked was the midnight staff. The man who checked me in was clearly over it and he wanted to go home. He was dismissive and talked to me as though I was stupid. He told me a credit card needed to be put on file in case of additional charges. I was told to enter my card in the device to have on file. It was credit card scanner three feet away from the tablet I was entering my information. He did a vague hand wave which did not cause me to look three feet away from the tablet. Upon wake up at 430am, there was not hot water. I let the water run for a long time and it never got warm. I was certainly wake for my 630am flight after that chilly start. As we were leaving the property, there were four police officers dealing with some kind of domestic situation in another room. It was a suburb of Chicago, so I guess I can’t expect much. Again, it was a place to nap before a flight. I certainly would not choose to stay at this location in the future if I was traveling for pleasure.

There were live bed bugs in the room.

Smelly, dirty, in the middle of nowhere. No amenities in the hotel, no utensils in the room, not even a cup or a spoon. Barely a bar of soap. No breakfast. Dubious stains on the sheets, hair in the bathroom. Never again.

Great place to stay

The floor in our room was sticky. Place was generally unclean. Smelled like smoke. Our friends who stayed in another room found a bed bug and packed up/left the property.

The staff was nice

I had a good night sleep.

This was one of the most horrible hotels I ever stayed in I would never stay there again it smelled like real bad cigarettes in the room throughout the hallway as well so if anyone does decide to stay there make sure you get written percent from staff that it smells like a bar hotel needs to be shut down for cleaning it should be named crackheads motel if anybody ever stayed at this place they know what I mean

Was a great space but the outlets in the bathroom didnt work and were a safety hazard

Overall very unclean. Lobby floors and carpet dirty and not vacuumed. Old furniture, walls dirty, felt like I didn’t want to touch anything.

Check-in was at 3pm on the 3rd, but due to travel, we checked in around 5:45pm. The room smelled horribly of cigarettes. We tried to request another room and were told that they were fully booked, but they would make a note of the smell so we could avoid any additional charges. Soon after, we were ready to unpack. We were surprised and disappointed to find there were drawers filled with clothing and drug paraphernalia, clothing was discarded under the bed, and since there was no blanket on the bed, we were convinced that the room had not been cleaned whatsoever. The man at the front desk came up himself to remove the clothing and paraphernalia. We asked for a blanket and took it to the room. Then we asked for sheets and were treated like guests who had been staying for WEEKS, not ones who had just checked in. We were told to bring the obviously dirty sheets and such to the desk and were expected to change everything ourselves. Ridiculous, considering we were given a filthy, uncleaned room. We left shortly after and could not get in contact with the GM of the hotel. We never came back, as we called the next day around 3pm and were told the room was STILL NOT CLEANED. I had to go through expedia, a manager, and other hotel staff to get a refund. I used to love staying here. I don't think I will stay again after this experience.

It was a decent room, but some outlets didn’t work in the room and the shower head wasn’t able to stay on the wall

Check in is long . Place feels and looks dirty . Had bed bugs in the bed and cockroaches . Had dirty clothes in the dresser drawers . Garbage under the beds . For the price you pay it should be better . We did get refunded for both nights .

Light switches and outlets out and no microwave, which was ridiculous however staff was great and fixed it once we asked

The place had homeless people sitting outside everywhere. The main lobby was dirty. I waiting for them to clean my room at 3p when i was suppose to be checking in at that time. Get to the room and it wasn't clean. It still had trash on the floor because they decided they wanted to pull up the carpet but didnt realize they would be required to sweep and mop. The room felt like a place homeless people slept when they accumulated enough funds. The hallway carpets look like mud. My allergies instantly when crazy due to the pet hair im sure was still living in the carpets that appear never to have been shampooed. There were a large amount of dogs in the hotel and the air filtering systems were null and void. the desk rep left with no communication all while watching me walk in to attempt to check in. She walked right pass me and i ended up having to wait at least 5min for her to return all to tell me the room wasnt cleaned yet. I didnt feel comfortable showering because the tub had crumbs in it. So i left and went home to shower before the end of my stay. I left 6hours before my check out time.

Stained carpet, sad and dirty!!!

Muce

• Beds were clean and comfortable • Kitchenette with stove top, microwave, and fridge • Location close to all major retailers for Black Friday shopping • Shower got plenty hot • Ample free parking • A/C and heat worked just fine Negatives: • Nothing stocked in the kitchen; had to ask and wait until the next day to get them. Even then, they gave us only 2 plates, 2 of each silverware, 2 coffee cups, and one pan...just random. Not a full set, especially since there was 3 of us. They didn't offer more. • Hair dryer didnt work. Asked for another, they said they had none. • The previous guest put a plastic bag over the smoke detector and someone had to be called to come get it down. Related... • The hotel seems to tolerate guests that smoke cigarettes or weed as the strong smells lingered the entire three days we were there. I would not take children there. • Bathroom had no amenities. When we asked, they only gave us shampoo. • Breakfast was a muffin, instant oatmeal, or granola bar. Glad they offered something, however. • Shower only had a decorative curtain and no true liner, so water went everywhere. • Staff seemed indifferent; not rude, but certainly not overly helpful either. • Hallway carpet is filthy and missing several chunks. Overall, many basics were covered. If you're put up by your company for a place to stay for a few days, it's fine. If you're with family for a trip, it might be better to look at other options.

Stay somewhere else

Clan and helpful

Nice, professional staff

Very dirty

Dirty room

Basic room totally fine with thats all i need is bed and bathroom but the showe/tub had no hot water and one sheet on the bed not even a top sheet

It’s Decent. Safe need to scan in every time.

Breakfast bar was a little lacking. There was definitely garbage all over the floor in the room by the window. None of the middle lights worked. The shower bar was bent so the shower curtain didn’t close but sank to the middle of the bar getting water all over the floor

The staff was VERY friendly. The hotel was not what I was expecting. The first room had a stain on the sheets and smelled like weed. They changed our room immediately and offered many apologies. The 2nd room smelled much better. I didn’t like that every thing I needed such as extra towels worked on an exchange. Again not what I was expecting.

Noisy, bed was awful, mold growing on bathroom ceiling, outlets in bathroom didn’t work, no hair dryer, hairs in tub and stains on shower curtain, broken shower rod, AC/heater unit made awful screeching sound 24-7, elevator was down when we arrived. Booked for 2 nights but found a different hotel for night 2. Would NOT recommend for solo female travelers. No chairs for table in kitchenette suite. Have to request shampoo/conditioner and any kitchenette items you may need. Front desk staff was nice. Too bad the rest was awful.