Fairfield Inn & Suites by Marriott Charlotte Matthews

The staff was polite and courteous however the room smelled very musty and the bathroom sink didn't drain.

All aspects of May stay I will rate as excellent 😊

It was cute and out the way! Close to lots of food places. Clean room. Super nice staff. Breakfast was pretty good and lots of options it was VERY busy tho.

Loved that it wasn’t in the city where a lot of traffic is. N/a

i recommend this place staffs are friendly

After the first night, we requested a room change, but the hotel was sold out. I believe this would have been a better-quality stay had we been located on another floor and would stay here again with the condition that we won't be on the first floor.

Great location to historic town of Matthews. Older hotel, but well maintained and updated. Friendly staff especially Cheryl for breakfast service.

Friendly service and close to everything

Very good

Fairfield Inn in Charlotte is a great place to stay. It’s clean, updated, with a professional staff & yummy breakfast.

Very good

This place is one of the best. Always clean and the staff are friendly. I love the patio, grill and fireplace. It is always so peaceful.

Staff was friendly and helpful. Was close to venue I was working at. Breakfast was nice with a wide variety. Will book again.

Convenient to my locations I need to be at and clean Not enough pillows and very uncomfortable pillows on the bed.

Convenient to my locations I need to be at and clean Not enough pillows and very uncomfortable pillows on the bed.

The staff was polite, professional, and very helpful.

The staff was polite, professional, and very helpful.

I love the location it was close to alot of restaurants and shopping plaza. The complimentary breakfast was nice and they had a outdoor grill and seating . Oh the gym was nice with basic equipments the pool was dirty. i dont know how often u suppose to clean it. but it had participles and debris flowing around.

I love the location it was close to alot of restaurants and shopping plaza. The complimentary breakfast was nice and they had a outdoor grill and seating . Oh the gym was nice with basic equipments the pool was dirty. i dont know how often u suppose to clean it. but it had participles and debris flowing around.

Everything was great. Only feedback is to repaint parking lot lines as it is difficult to park at night and for other vehicles to stay within the intended parking spot

PET FRIENDLY!

Felt safe and breakfast was large and delicious!

We thoroughly enjoyed our stay. It was clean, comfortable and quiet.

Exceptional

We thoroughly enjoyed our stay. It was clean, comfortable and quiet.

Quality

Clean cozy stay, would book again

Convenient and clean Door to room 202 sticks and was hard to open. The coffee machine in the room was missing a tray for grounds envelope, so could not make coffee or heat water

Convenient and clean Door to room 202 sticks and was hard to open. The coffee machine in the room was missing a tray for grounds envelope, so could not make coffee or heat water

Everything...it was amazing The security guard stereotyping me and my companion

The security guard stereotyping me and my companion

Very good. Clean and comfortable

It was great clean and excellent breakfast a lot to choose from

Exceptional

We stay there monthly and it is always clean and friendly. Convenient to shopping and restaurants.

was decent.

Yes

They have cockroaches

The rooms were super clean, the facilities were spacious, and the staff was extremely friendly and helpful. Plus they had a 12pm check out time which was nice so we were able to enjoy breakfast without feeling rushed. The beds were a little uncomfortable but still had a good night's rest.

good breakfast, good service A little out of the way traveling from Florida to Massachusetts.

The rooms were super clean, the facilities were spacious, and the staff was extremely friendly and helpful. Plus they had a 12pm check out time which was nice so we were able to enjoy breakfast without feeling rushed. The beds were a little uncomfortable but still had a good night's rest.

A little out of the way traveling from Florida to Massachusetts.

Easy access N/A

hotel and staff were good had to get extra blanket for pullout bed they would not bring up had to get myself. The booking I made with Bookings was not the same when I got to the hotel, they said Booking does this all the time, had to request another room to accommodate the number on people in the party. NOT COOL

Breakfast was fine, the swimming pool and location Had small roaches When I checked out I was told I needed to show pics of them. My first instinct was to kill them and dispose of it. I asked for tissue the cleaning lady came in to clean bathroom and didn't put any in. I had to go out the room to ask someone else.

Awesome

It was average. I loved the coffee. There could have been more options, like oatmeal and yogurt.

Over all wonderful day.

The room was clean,staff was very polite, good food and parking was safe.

Location and the lady who checked me in was extremely nice ? Breakfast

The breakfast was very good. The young lady tending the line was very nice and helpful. The service was all good.

Great room and staff. Good breakfast and love the noon checkout.

Everything was great There was nothing wrong

Good

carpets need to be changed out. other than that room was clean and comfortable

It was amazing! Highly recommend! In a great spot close to alot of things!

I love the friendly staff. My only complaint is for better pillows. Lol, that’s it!

The room was very clean, but the breakfast options were top notch. Cheryl in the kitchen hospitality crew was so attentive to everyone that I have to give her my compliments.

Good stay, only stayed for one night. I do suggest more options for breakfast such as eggs or non pork products. However the waffle maker was a nice touch. It would also be nice to have one of those complimentary brochures or flyers of suggested restaurants.

Breakfast was OK but staff member called me out for not clearing my table and embarrassed me in front of other guests. Didn't dispose of my trash because I didn't see a waste can.... it was pointed out to me on the very far side of the room. Had to wait for someone to come to the desk so I could check in.

It was all good quality. Thanks

I got bitten by bedbugs I hated it

Great location!!!! The rooms were very nice and clean. The breakfast was great!! And the staff were friendly.

Very clean and well managed, excellent breakfast!

Room was clean

Staff was helpful and pleasant. Everything was clean.

Large guest rooms, friendly staff Gym is next to the pool with heavy smell of chlorine

The room was clean

Courteous staff, comfortable room and a good breakfast

Room was clean and quiet.

Beakfast low quality products !!!

Room was very clean, quiet and comfortable. Excellent service from Cheryl in the dining room. Check in and out was easy and pleasant.

Clean room, friendly staff members, nice indoor pool

Staff was personable and helpful We will stay there again

Yes

Very nice

Great location. Clean. Good breakfast. Staff very friendly

Friendly Staff! great location to food, shopping, and the historic charming town, Matthew

took my money

Yes

Very nice facility, much better than average breakfast.

Convenient location

Clean room. Staff was really nice. The room was musty. Bed comfortable. Breakfast ok. Good location.

Clean room

Not super walkable around, but lots of awesome stuff close by, short drive. Very clean, very safe feeling!

The person on the 4th floor was walking loudly almost felt like she/he was stomping their feet... but I thinkthe hotel is made cheaply and I could also hear her/ he talk on phone so I turned the tv on..The stomping stopped after 11 pm when she or he finally went to bed..

Location was good, check-in was easy. We stayed because my wife was having surgery at 6 AM the following day. The walls were thin, and our 'neighbor' blasted his TV - preventing sleep. Called the front desk, and the unwelcomed noise stopped within 15 minutes. Overall, it was a great experience (and the surgery went well)!

Clean room and comfortable

Everything was 5star

I,had my daughter and son in law to visit me after my wife's passing, I, personally went to the hotel to ck accommodation, Carla ,showed me the room I, would expect to reserve, she mentioned to make reservations soon, I, did,the next day when my family arrived it was not the room I, thought they were to get,disappointed.

Room was nice and breakfast was great

The customer service was very welcoming. They moved me to another room to satisfy my needs with no problem. The king suite was so clean. Smelled new and the bedding was comfy. Shopping is not far at all. Burlington is next door. I was able to purchase last minute supplies for the wedding. Everyone was exceptional. If anyone visits the Carolina’s residents and doesn’t fall in love with them, needs to go back home. Charlotte was beautiful, just like their people. Thank you for your hospitality and patience with my stressful situation. Love y’all!!

Clean room and property however Rude Staff during check in and employees being very loud duriing check in making it actually difficult to check in.

Dark paint in room and bathroom is a bit depressing

Yeah

Clean room. Cheryl, from the breakfast area, was a cheerful person. Excellent service! Tv in room was good.

First of all the hotel is old and ugly with rooms overlooking a motel across the street. Then my key didn’t work for opening up the door. I think all doors have problems. My heater wouldn’t adjust to the temperature so I ended up turning it off all night and the window doesn’t open to get fresh air. I tried to call and report the problem to the front desk but the phone didn’t work either in the morning. I brought the problem to the general manager, Mr. James Childress and he said he’s gonna look into it and see if he can compensate me for the night I can’t believe Marriott put his name on this cheap one star hotel

Great overall experience

YOU ARE THE MOST USELESS, INCOMPETENT ORGANIZATION KNOWN. I WILL TELL EVERYONE I KNOW ABOUT YOUR THIEVING WAYS !!!!!!!!!

Charged me for room I booked and got there to check in and they were sold out. Never received money back.

Nice overnight stay. Very good breakfast options and great staff! Would definitely stay here again in the future!

Good service

Very nice as always.

Room was clean and hotel was great

The room was fine, the walls are paper thin and I could hear conversations of people that stayed in either side of me

Need to upgrade hvac and showers

We found a clear bug in one of the beds after spraying both beds down with Lysol. Overall, the stay was ok.

Everything was great! Kelly was an awesome front desk attendant and very helpful

I always stay at this particular hotel whenever in Charlotte NC. This time we were passing through, so we were just passing through.

Very good hotel

Very clean and staff over multiple shifts were very friendly and helpful

.

Extremely friendly staff and easy check-in. Comfortable bed!

Excellent all around, very good value.

Clean room, helpful staff, close parking, we would definitely recommend it.

Clean room, comfortable bed. Best for relax

Clean

Best hotel I've stay at in along time. Very clean and hotel staff very friendly and professional

all was as expected , clean , good BKfest , gym ok , could use a couple of mats , and the TVs in the treads dont work , but all in all Good.

Very close to Bojangles coliseum

Everything was great!!!

Would recommend. Very nice staff and comfortable rooms

Person checking me in was especially helpful and kind.

Will stay again & recommend.

Great breakfast options and pool! Very friendly staff.

Great and safe

Thanks

The room itself had some issues—the air conditioning was very noisy, didn’t cool effectively, and stopped working at times. The property overall feels dated, and the balcony/patio area was unfortunately very dirty, with cobwebs and insects.

Great place except that they don't provide working internet so I can't stay here anymore.

Nice palace to stay/

We had to request to change room because the assigned room was having odor and bigbstains on carpet. Grateful we got another room since it was available.

Loved it!! Thanks

Quiet, clean and well run.

Very clean and updated. The halls were a little warm but other than that the decor, cleanliness of the room, and comfort of the pillows and bed were great

The room smells too damp. In the closet on the ceiling there were black stains like mold.

location

-- Front Desk: Karla, Nicole and Brandon -- Kitchen: Cheryl -- Chief Engineer: Kiran Also, the breakfast is better than most because Cheryl always has frittatas and quiches!

Cleanliness

I appreciated the service everyone was super nice & made the stay easy. Also the breakfast, thank you !

Very clean, the staff was very friendly.

Very nice stay

Facility, staff, breakfast at this facility very good. Our only complaint is there were NO luggage carriers available when we checked in and checked out, had to make more than one trip up to room.

Staff was very nice. The bed was exceptionally comfortable. The only issue was the people above us were stomping around it seemed but I think it was because they may have had kids and that was okay. Once it was time to go to sleep it got quiet and it was comfortable so honestly no issues. Kids are going to be kids lol.

Area and staff is not professional

Hotel and suite is nice and clean

all the girls on the front desk were very nice and very helper.

The style was nice

unfortunately there was no coffee--machine broken. Need to have a back-up. Everything else was great.

Breakfast was nice with options not just a muffin and bagel.Nice area to enjoy your breakfast and most I enjoyed the cold Lemon Water in the Lobby during the July HEAT

I would love to have for breakfast almond milk. But thanks for having oat milk option.

Breakfast was amazing so many options, slept so good, requested a quiet area and they made sure I got that, front desk staff and management were amazing as well as housekeeping and breakfast staff. Very clean!!

Very nice accommodations. Close to major routes to get downtown and to various attractions. Excellent breakfast with changes made to menu daily. Staff friendly and helpful. Highly recommend. Only drawback was that pool was being remarcited and was not open during one of the hottest times of the year! Wonder why it wasn't done during winter months????

My fiancé and I were in town for a family gathering and we felt right at home! We had an extreme warm welcome from Ms Nicole. She was very kind and accommodating throughout our stay. Hotel was kept clean and housekeeping responded promptly. We weren’t a huge fan of the Main Street being packed a lot of the time however, our stay was great!

Clean, friendly, will go again

The front desk staff were absolutely amazing and delightful. I let them know in advance that I’d be bothering them and yet they were unbothered. Very special shoutout to Nicole and Tyla. Very Sweet ladies…

Nice place

Tv was dark at the top of the screen and the remote had no settings adjustment. So news of the day was disappointing and difficult to view.

Great staff, very helpful.

Outdated

Exceedingly clean, very convenient location close to highway but with very little road noise.

Due to this policy at this property, I would not recommend nor will I stay at this property again

Great service, facilities, and breakfast.

Has an amazing stay here and it was so clean and everyone was so friendly.

Nice and clean property.

room was very quiet with good safe parking. Breakfast was a delight with waffles, fruit, coffee/tea, juice, yougurt and hot food. front desk was very helpful and friendly.

Clean rooms and great staff.

After my TV was fixed and I figured out how to work the door to my room the stay was nice; close to stores and restaurants. Seemed pretty safe although it didn’t look it across from the hotel.

Internet was unstable, the hotel lost power for several hours, I had barely any working tv stations, and I left early and they wouldn’t reimburse me.

Staff was so nice!

We lost power about one hour after checking in. Was unable to sleep all night.

There was music and chating at midnight next to my room and my son heard fighting scream

Breakfast was outstanding. Nice spread.

We had some problems with getting the internet to work and getting the tv remote to move up and down. The young woman at the front desk did an excellent job of solving our problems.

Room smelled a little musty. Otherwise, everything was clean.

We arrived very late so didn’t look around much. Were disappointed that there wasn’t any soap available at the bathroom sink for washing hands, only soap in a dispenser in the tube. Hope it was just an oversight and not cutback measures.

Great experience, friendly staff

Gym Space was good

Excelente

Nice

I booked a king bedroom suite and we checked in late at night but while walking out of the bathroom I stepped on a rusty nail that was sticking out of the tack strip underneath the carpet which penetrated deep enough to cause blood. Upon looking at the floor by the front door of my hotel room the entire tack strip was exposed as the carpet was torn. I let the employee at the front know and she advised she would inform her manager that’s all I’ve received thus far is a “I’ll let my manager know”. I absolutely would not stay here again.

The staff were all very friendly, which started the entire stay with a great feeling! The rooms were very clean and spacious. I loved that we could enjoy the pool without freezing ! The location was great !

It’s a hotel. It’s not the best it’s not the worst.

We were in for an overnight stay. The bathroom

Patio, breakfast, and staff all were great. Pool was very small.

Room was clean and spacious. Staff was very friendly. Breakfast was good. Very nice hotel to stay at. Would definitely recommend. Overall everything was great!!

Quick booking after a flight was canceled. Enjoyed a great breakfast and late checkout before flying out.

There was a shooting 4 doors down in the hallway on our second night on our floor. It was the hotels fault and they comped our night. This location does not seem unsafe, just adults behaving poorly.

Employees are outstanding and professional.

Safe

The walls and doors need to be cleaned.

Highly recommend staying at this location. Nice room. Quiet facility. Lots of restaurants convenient to location. Really enjoyed the on-site breakfast.

Staff was super friendly, even at a late-night check in. The rooms were clean and the bed was comfortable. The bathrooms were a little dated, but nothing that would keep you from shower. Breakfast had a lot of variety. The workout room was small in size but it had weights and a treadmill, which was all I needed; plus, it was clean and well maintained. I’d suggest this property.

Great!

Hotel is good but breakfast has no options , only cereals

Great staff!! Clean room

The complimentary breakfast was a highlight. The food was delicious, and I loved that the variety changed daily—it really made each morning feel fresh and enjoyable. While a few amenities, like the pool area and the washer/dryer, could use a bit of updating, they were still functional and didn’t take away from my stay. I’d absolutely recommend this hotel to anyone visiting the area. It was a great short stay, and I’d happily return.

Excellent service

Right off route 74 but not so close that you hear the road traffic. Breakfast options were good. Staff was very friendly. The only negative was the air conditioning system which gave of a musty smell and felt damp.

The ratings is a lie. The besr part of the hotel was the friendly staff. The hotel floor had a horrible odor when we first arrived, our toilet was clogged when we 1st arrived, the a/c kept going in and out no matter the temp setting, the room had spots on the ceiling and carpet. The bathroom caulking was peeling.

Nice

Great

Had the best experience ever with a hotel front staff in all my years of traveling. Assistant General Manager pleasant demeanor, professionalism, and top notch customer service would be nice to have all hotels. Thanks to the front desk staff…much appreciate it!!

Clean and comfortable

Convenient and well maintained.

Our room was clean on arrival. They did have a heated pool and gym which my family used during our stay. The pool was in the small side but my kids enjoyed it. My only area for improvement would have been with the bed and pillows. The bed was very hard which I know some people enjoy but I did not and the feather/down pillows were flat. If I visit again I’ll bring a comforter and pillows of my own.

Good

Clean, friendly staff and easy access.

The first night was great second night didn’t get much sleep I had to make several complaints about the noise above my head: between the persons dog and somebkdy running and jumping back and forth even my children were complaining.

Decent mid range accommodations.