Hyatt Place Charlotte/Arrowood

The elevators were down when we started our stay. The hotel staff were not sympathetic. The only room was available on the 6th floor! I’ve never stayed anywhere that none of the elevators worked. Only could take the stairs?!? Never will I chose any Hyatt Place!

food great Customer service was great Clean Only thing was the elevator wasn't working

Breakfast was good. There were different options each day. On the last day of our stay, someone spilled something sticky on the steps that lasted from the 3rd level to the ground floor.... We had to clean our shoes once we got outside. Also, the higher the floor, the steeper the steps. Overall, it was an OK stay. Cleanliness and staff were great, amenities....... Eh.

Bug found in shower. We were denied housekeeping due to policy only requiring maids to clean the rooms every other day.

Elevator was down for months and was never noticed till check in. And breakfast items occasionally run out.

The elevator was out and I had to take a room that I really didn't want and they said they was gone to give me a free room my next go around they were supposed to send a voucher and they did not I was very disappointed

Wonderful hotel. Will use again

Staff Room, nothing worked, no wash clothe etc.

It is very clean and breakfast is included. You do have to pay $50 deposit The elevator is down and has been for a month so be aware if you have a disability. We didn't know until check-in.

Elevators were down so stairs were the only option. Room was decent. Breakfast was good. Not a bad place for the price.

So we arrived at 2:30, weren't given any grave for broken-elevator's sake, and didn't get my room card til 3:15. Carrying luggage took a good while also: didn't get to relax until close to 4pm. Quite pissed off I was.

Exceptional

Bad

Elavators was down and had to go to 4th floor with 4 kids they don’t have microwaves in the rooms

Superb

Location from my family house.

The breakfast was good All of the elevators in the building were out of order. We stayed on the fourth floor and had to walk up and down the stairwells. Our room had a musty smell and was definitely not cleaned properly. There were multiple eyelash extensions in different areas of the room that obviously had not been cleaned properly. Disgusting

Nice room and staff. Elevator

Everything was great except the elevator didn’t work 😩

Staff was great from check in to check out

Helpful and friendly staff!

First off, my experience would’ve been a 10/10 had the elevators had been working. My room was placed on the fifth floor, meaning I had to walk up and down the stairs as an asthmatic. Honestly, it was ridiculous. Oh, and breakfast? You’re better off just finding a spot around the hotel, because they didn’t have many options. Hopefully they’ll improve in the future.

When we checked in the clerk asked “Did they tell you about the elevator? Oh they didn’t? It’s not working.” It was 11:00 PM and we ended up walking up to the 5th floor. It was 89 degrees out and the stairwell was not air conditioned. Got into my room and had to listen to someone fighting in another room off a con for hours. At about 1:30 AM the street racing began. Some of the racers pulled into the back parking lot revving their engines and taking off and returning minutes later. This went on for over an hour. While this was happening people were in the stairwell running up and down. We checked out a day early. It was a frightening horrible experience!

Location The elevator was down my whole stay

Bad

The elevators were not working, and we had to walk up and down the stairs from the 5th floor with luggage's which was very hard.

Was good

Breakfast The elevators were out, they should have shut the hotel down and only open for the 1st and 2nd floor because walking up and down from the 5th floor was not fun at all .

Got to the property on an emergency trip , front desk area was flooded with unhappy guests bc their elevator was out of service. They had my room on the 5 floor. Still waiting for my refund. After a long drive I had to find another hotel last minute. Very inconvenient and inconsiderate

No elevator. Room on 4th floor. Staff not friendly or helpful.

Elevators did not work

Great location! Staff was all very nice! Especially receptionist and the guy who was preparing breakfast. Breakfast was a great addition that added a lot of value to the experience! Definitely will be back!

Good

This is not expressed when making a reservation. Unfair and deceptive.

Pool and breakfast were awesome! But very little seating in the breakfast area made for awkward eating for our family of 6. Not knowing that the elevators were out before checking in was very disappointing, especially as we ended up on the 4th floor.

I’m glad I didn’t stay here and lived this horrible insensitive experience with my family member.

Very good

We stayed here during Memorial Day weekend, the elevators didn't work and they put us on the 3rd floor. I have a handicap friend who had an horrible time going up the stairs. It's like we couldn't even leave the room to avoid the steps. And they said it wouldn't be fixed until after we leave. Horrible. I usually love Hyatts but I will not be staying here again!!!

Andrea was amazing. This place not only had a great host when you arrive but they have amazing drinks. Andrea even gave my dog Jackson a dog treat ;^) I would recommend here and I’ll see them on my return trip! Thanks Andrea!

Good location, facilities, and nice breakfast. Elevator was broken when we arrived, and our room was on the 4th floor. They gave us free water bottles and some extra loyalty points, but this was pretty inconvenient.

Nice place Elevator was out! My 50.00 deposit for damages hasn’t been returned to me

Bad

Good location, facilities, and nice breakfast. Elevator was broken when we arrived, and our room was on the 4th floor. They gave us free water bottles and some extra loyalty points, but this was pretty inconvenient.

The elevator been out for weeks. The shower heads are all old. The bed was so uncomfortable it is old and mushy. The cleaning lady was so loud talking in her language in the dining area at 8:30 am with her phone on FaceTime and speaker. Speaking Spanish. Everyday. Just rude. The facilities are going down. Getting older. Need updates. Everything is braking. From beds to showers and you can tell they didn’t change bedding.

The elevator been out for weeks. The shower heads are all old. The bed was so uncomfortable it is old and mushy. The cleaning lady was so loud talking in her language in the dining area at 8:30 am with her phone on FaceTime and speaker. Speaking Spanish. Everyday. Just rude. The facilities are going down. Getting older. Need updates. Everything is braking. From beds to showers and you can tell they didn’t change bedding.

Nice place Elevator was out! My 50.00 deposit for damages hasn’t been returned to me

Not impressed that I was told to wait for a shift change. Most professions would handle the guest in front of them. Room we booked was not available, so we were upgraded to a smaller room? Had a handicap guest, no working elevator, and put on the 5th floor.

The elevator was inoperable. Had to walk with my luggage to the 6th floor.

Lots of choices, very clean and delicious.

It was clean Not enough lights outside parking lot

Not enough lights outside parking lot

Breakfast was more than we expected . Lots of choices, very clean and delicious.

Good stay but

Exceptional

Good value No refrigerator no microwave. Elevators didn’t work and had to walk up and down the Stairs from the 4th floor

Good value No refrigerator no microwave. Elevators didn’t work and had to walk up and down the Stairs from the 4th floor

The way they treat us and way answered everything very bad.

Clean room, very nice staff. Would definitely recommend

The price was great. The elevators were down & we had to walk up 6 floors & I have bad knees & she has a bad back.

Good Elevator was broke

The price was great. The elevators were down & we had to walk up 6 floors & I have bad knees & she has a bad back.

The staff was great. The room was very nice. It surprised me after seeing the lobby. The room looked like it was updated and was very roomy. Upon arrival there were 10-12 individuals needing to check in. No clean rooms available. Elevator was broken. Only steps available throughout the entire visit. Breakfast wasn't able to keep up with the demand. No blow dryer in our room.

The staff was great. The room was very nice. It surprised me after seeing the lobby. The room looked like it was updated and was very roomy. Upon arrival there were 10-12 individuals needing to check in. No clean rooms available. Elevator was broken. Only steps available throughout the entire visit. Breakfast wasn't able to keep up with the demand. No blow dryer in our room.

Good Elevator was broke

Bad

Elevators broken, check-in was late. Everyone had to use stairs. Could barely get into bathroom! Toilet was right at the door!! Some staff were stressed and just plain rude. But I did like roominess of our quarters and breakfast was good. Extremely noisy to sleep from cars racing down the road all night until 3 am!!

We decided to go elsewhere

Apart from the elevator not working, everything else was pretty good. It took us a long time to check in, probably one of the longest wait.

Nice and very clean

Professionalism Nice and very clean

Terrible.

Cost and location Sofa was stained really badly to the point where we couldn't sit on it. Please clean it or get rid of it.

The kitchen staff showed excellent service and great quality of food. Nothing. The stay went well.

The kitchen staff showed excellent service and great quality of food. Nothing. The stay went well.

Cost and location Sofa was stained really badly to the point where we couldn't sit on it. Please clean it or get rid of it.

The elevator was broken

Walking up to my room on the 4th floor

Everythimg but the walk up Walking up to my room on the 4th floor

Room cleanliness, comfort, and size The elevator was broken

Bad

Breakfast was good and fresh. Staff was nice. Parking was safe

Hotel wasn’t as clean as the pictures. And the elevator was broken during my stay and they would only put me on the 5th or 6th floor. Only stayed one night and didn’t go back even though I had Another night’s reservation while I was In town. One person manning the front desk and a line out the door to check in was also inconvenient. Would not stay again.

Staff was really kind and professional. Elevators did not work at all, had to take the stairs.

I loved breakfast Nothing

The staff was great. The lady at the bar was so pleasant and accommodating. The property was clean and well kept. The pillows were extremely soft and flat. I wish there was a third trash can inside the bathroom and a shower stool for balance when shaving. Granted I’m 60 with fibromyalgia but I don’t feel handicapped just yet, I may need a little help. And lastly , I move around at night and the sofa was very uncomfortable and way past time for replacement. I know these seem picky but I felt a need to express my opinion because most people don’t spend as much time in the room as I do , needing to rest during outings for meals or sightseeing. The overall stay was good and we appreciated having this hotel in a nice area but the traffic was extremely loud at night. I originally booked the Hyatt Place but learned upon arrival the elevators were out due to construction and took the free cancellation. I found your hotel on Booking and had a room in minutes. Thankfully you were across the street.

I loved breakfast Nothing

The staff was great. The lady at the bar was so pleasant and accommodating. The property was clean and well kept. The pillows were extremely soft and flat. I wish there was a third trash can inside the bathroom and a shower stool for balance when shaving. Granted I’m 60 with fibromyalgia but I don’t feel handicapped just yet, I may need a little help. And lastly , I move around at night and the sofa was very uncomfortable and way past time for replacement. I know these seem picky but I felt a need to express my opinion because most people don’t spend as much time in the room as I do , needing to rest during outings for meals or sightseeing. The overall stay was good and we appreciated having this hotel in a nice area but the traffic was extremely loud at night. I originally booked the Hyatt Place but learned upon arrival the elevators were out due to construction and took the free cancellation. I found your hotel on Booking and had a room in minutes. Thankfully you were across the street.

Everything was great

Lock out my room (3) times the card to enter is bad. No one called to explain about the broke elevator nor offer to pay the money I paid back…nor was there an action plan in place to offer an another hotel. It’s was just terrible elderly people treated like this. I e were told the elevators were down since last Wednesday.

Exceptional

The room was very bad, with no housekeeping service, extremely noisy, and the elevator was not working. People had to use the stairs, and the room curtain was not proper, which failed to block the outside light during the day and night. I have never experienced such horrible service, and nobody was listening. They promised to compensate me with free nights, but I didn't receive anything. I am reporting my bad experience.

Hairs in sinks and toilet

Great hotel!!

Too dirty. Elevator didn’t work.

Our room was clean but the elevators were not working and we weren't told until we have checked in. I would've appreciated it if we were told in advance.

Having to use the stairs for weeks the elevator been broken

The breakfast Having to use the stairs for weeks the elevator been broken

Elevators weren’t working during my whole stay, and the hotel was excessive loud.

Convenient location and comfortable room Having to walk 4 flights of stairs because no elevator was working

Convenient location and comfortable room Having to walk 4 flights of stairs because no elevator was working

Elevators!!!! Both were down

Elevators!!!! Both were down

Paid for room then when got there they said they didnt have my room. Had to find a room somewhere else for 6 ppl!

The elevators didn't work and we had to climb 4 sets of stairs with our luggage. No rooms available on first floor and no option to be refunded. We pre-paid for the room. I will never do that again.

Exceptional

Very poor

Super great stay hotel is recently remodeled the staff was top-tier

Everything was lovely

Checking in, the hotel couldn’t find my reservation but that was an easy fix. Room was clean and relaxing. The breakfast was good in my opinion. The only thing, the ELEVATOR is BROKE!!! You won’t find out until checking in. I had to lug everything up to the 4TH FLOOR and be changed to 2 queens due to the KINGS were on the 5TH & 6TH FLOOR. That was terrible.

We went to check in and we were told the elevators were not working and we were on the 5th floor. We could not walk up and down 5 flights of stairs. We went to a different hotel…

Elevators were both broken and only rooms were on the 5th floor !

Besides that the elevators were down, the state was very nice quiet clean breakfast was fully stocked in the staff were very helpful

Is good

Parking was goog, breakfast was good, staff was very friendly. The only problem was the elevators were not working. We had to haul our bags to the third floor. We are both in our 70's, so it was not good.

Nice staff and clean to stay in My shower head didn’t really work and my water pressure wasn’t the strongest

Very good

Nice staff and clean to stay in My shower head didn’t really work and my water pressure wasn’t the strongest

The elevator was broke so we had to use the stairs and our room was on the 6th floor.

bed and linens Elevator was broken, and all regular King rooms were on 5th and 6th floor, so was given an accessible room on the 1st floor. Noise was very loud, no sound proofing from door to hallway, and I was near exit heard a lot of guests coming and going when trying to sleep.

The friendliness of the staff and the room layout. The elevator was broke so we had to use the stairs and our room was on the 6th floor.

Elevator was broken, and all regular King rooms were on 5th and 6th floor, so was given an accessible room on the 1st floor. Noise was very loud, no sound proofing from door to hallway, and I was near exit heard a lot of guests coming and going when trying to sleep.

Staff was very pleasant, location was easy to get to. Blind was torn, faucet was loose in the sink, air conditioner sounded like a washing machine , shower hot and cold water was reversed and the hotel elevator was broken.

Staff was very pleasant, location was easy to get to. Blind was torn, faucet was loose in the sink, air conditioner sounded like a washing machine , shower hot and cold water was reversed and the hotel elevator was broken.

Exceptional

Elevators out of order, ants in room bad! Offered to move us on sixth floor, sent non speaking housekeeper up with a broom

Exceptional

Very friendly and helpful front desk staff.

Elevator was down, but staff was great. We weren't able to get in the pool because it didn't appear clean. Again staff was great!

The staff was very nice and helpful. The elevators were not working.

Location It did not meet my expectations of a Hyatt hotel. I only book with Hyatt when I’m away from home if there is one near my destination. This location made me feel as though it was previously a much cheaper hotel that they threw a small splash of Hyatt on. The elevators weren’t working either, so double bummer.

Location It did not meet my expectations of a Hyatt hotel. I only book with Hyatt when I’m away from home if there is one near my destination. This location made me feel as though it was previously a much cheaper hotel that they threw a small splash of Hyatt on. The elevators weren’t working either, so double bummer.

It was in a prime location and close to everything It was dirty, the elevator has been broken for months and the property doesn’t let you know until you get there. I had to walk up 5 flights of stairs anytime I needed to go out. This lack of information affected me greatly and I cannot even imagine people with mobility issues

It was in a prime location and close to everything It was dirty, the elevator has been broken for months and the property doesn’t let you know until you get there. I had to walk up 5 flights of stairs anytime I needed to go out. This lack of information affected me greatly and I cannot even imagine people with mobility issues

The elevators were not working.

Good value for the price

It was really good, definitely recommend

The duvet on my bed was mildewy looking, the room smelled like urine when I first entered the room. The couch had the urinal smell to it, and the elevator was not working. Climbing those flights of stairs with a 48 lb suitcase was not my idea of a relaxing weekend in one of my favorite cities.Not a good experience

Everything. Was wonderful. I will be back.

Clean rooms, quiet facility and very friendly helpful staff Elevator was out of service and we were on the Fourth floor.

No functioning elevator. Dirty room, shower visibly drain clogged w/ hair. Long hairs on pillow. Very disappointing for a Hyatt.

The elevator did not work my whole stay and my room was on the 5th floor.

Overall, hotel was really nice and spacious and clean. The elevator was just broken my entire visit and no compensation.

How clean the property was and well maintained. That was very close to the highway and the highway noise was quite loud

Yes excellent

Friendly staff, room comfortable The elevator was down our whole weekend staying there. We stay on the 5th floor

Breakfast was Great, one of the best so far. Staff were excellent and accommodating. Parking was good. Good area. Room was clean

Really good breakfast, the room was nice and clean and it’s close to the airport

Elevator was down but they gave me a free night at the Hyatt for anytime. Staff was nice. The bathroom had a hair I saw on the wall which disgust me but it was nothin to wipe off but still should’ve already been cleaned. Also saw a piece of hair on one of the small towels. Other than that room was nice and clean felt comfortable.

The room was so spacious ! The staff is very nice ! I was told about a review about their elevators being down , and the crew was still there working on them late when we arrived . But to accommodate us the check in clerk got us moved to a lower floor that was very thoughtful.

Great location clean rooms friendly staff breakfast was good. The only negative thing was only one elevator was working which made getting to our room difficult

I didn't like the fact i was told at check in that the elevator was broken and our room was on the sixth floor. They could of called to make sure we didn't have any issues with that. Due to the events in the area there were no available hotels.

The elevator was broke

All elevators were broken, rooms looked like they were mid-repair with chipped paint, exposed wood. The mattresses were too small for the bed slats, which left rusty slats exposed at ankle level. I cut my arm on one of them and repeatedly knocked into them with my feet.

It’s definitely great property I stay here almost every month love front desk’s ladies are amazing This time around both elevators were down and had to walk up to 3flr with my bags and that was unacceptable and I know that was out of yall control I use to work at hotel myself as manager but just hearing people complain and see elderly folks have walk up to 5th floor saddens me

The elevator wasn’t working my toilet was stopped up when we got there. The floors were dirty.

.

Facility was gross, stains everywhere, cracks in windows, the elevator was broken the entire stay. Would not recommend.

There was a cockroach in the room. The man came up quickly and removed it. It seemed he had done this before and didn’t seem surprised. They were at capacity and front desk told me we couldn’t move our rooms and didn’t seem surprised or offer any accommodations. The elevator was also broken which made lugging our bags up and down the stairs. Other than that the staff was friendly and helpful.

The staff was very pleasant.

Stay was good. Breakfast was ok. Newly renovated but could have done a much better job.

My stay was not great overall. The elevator was not working, which made it a hassle having to go up to the third floor several times. On top of that, the key card gave me issues and did not work twice during my stay. The breakfast was good, and there was an ample amount of parking available, which were definite positives. However, due to the inconveniences, I would not stay here again.

Location was good. Breakfast options were ok. The elevator didn't work for an entire week!

The hotel was very nice, but during my stay there was a major issue. The elevator was not working and apparently all the rooms on the low floors were taken. Which left me no choice but to search for another reservation at a different hotel or take the stairs. I thought it would be fine, but after the second time walking to the 5th floor, it got old.

We reserved a room with two queen beds and a fold out couch with a microwave. Upon check in I was told the room I had booked wasn’t available. So they gave us a two full bed with fold out couch and no microwave. We had six people in our room and were only provided three towels and three washcloths. When my boyfriend went to ask the front desk for more we were told that the ground desk reception just put them in the dryer and to come back in 30 mins…it was already 10pm… to beat it all the elevators didn’t work while we were there and they put us on the fifth floor. We were told we could go somewhere else or they’d give me points for another stay…we couldn’t go somewhere else because it was time for bed and we had been at an amusement park all day. So we took the room and lugged our bags up five flights of stairs. The staff was friendly in all this mess and they did have a decent free breakfast. The room was clean, but had they emailed me about the elevators prior I would’ve tried to find somewhere else to stay.

A clean, safe, and accessible place to rest; the breakfast meets the standards.

Awesome hotel

The room was clean and the staff was friendly. There was on site free parking that was convenient to the entrances. The biggest problem was the elevator was down and our room was on the 5th floor. As a consolation, the front desk attendant was going to enroll us in the Hyatt rewards program and we would receive 5,000 points. This was enough to receive 1 free night at a Hyatt. I have yet to receive any email informing me that I have been enrolled in the Hyatt rewards program.

I never would have believed it if my eyes were not wide open. It lifted the covers and pushed me. I was in the bed closet to the window. Bizarre is putting it mildly.

Staff was awesome!

Kind staff. Good breakfast

The day of my arrival, I called several times to see if I could get an early check-in, the last time I spoke with someone, the person ask if I had gotten an email letting me know that the elevator isn’t working. I hadn’t checked my email at that point so I couldn’t confirm. She told me that they were giving 5,0000 point = 1 night stay for the inconvenience. When I go to check-in, I was then told that I could’ve cancelled for free. I was not given that option on the phone and could have booked somewhere else, closer to where I was staying. Overall, the staff was good, friendly and accommodating, The room was also nice, but I would probably not book here again.

Elevator was broken

The water in the shower ran hot to cold, it was opposite. 3 towels in out 6 person room. Staff was nice, but it seemed under staffed for the evenings and checkout morning. Breakfast was meh one day, better the next. Space was lacking in the breakfast lobby area = crowded and often ran out of items.

Too many inconveniences. This is a renovated property!! The elevators were out of order, the breakfast was okay. Housekeeping “replaced towels” with not even a full set, we waited over an hr to get the light bulb changed in the bathroom. One “clean” towel we received was full of hair. They did offer free water due to the elevators being down though 🙂

Both elevators broken the entire week, guests walking up and down 6 flights of stairs day after day. Only compensation was a note in the elevators saying they will give you a free bottle of water. Pool out of order. Hotel is run down, no coffee. Worst hotel experience I have ever had.

The room was so spacious and clean upon entry. Our tub’s drain didn’t work properly and was a minor issue but did not ruin our stay. Breakfast was nice with a great variety, and the staff was very kind. The elevator wasn’t working properly during our stay, but again, the staff was kind and accommodating. I could tell that these things were not the norm and when we return to Charlotte, we will gladly stay again! It’s in a great location and was a great price.

The air conditioner never worked. I had to ask for the room to be cleaned. The elevator was always a long wait. This is the worst Hyatt I have ever stayed at. Do not recommend

Didnt say the pool was closed. The kids were super disappointed.

Clean room and staff were great

Great area with many food options nearby. The staff was amazing and the room was comfortable and clean. The only downside was that the bathroom was poorly lit, only one dim light over the toilet, making showering in a dark space.

One elevator was out of service. otherwise everything else was excellent

Huge room, very clean and very friendly staff. My family is huge on breakfast. There selection was good but food was cold. Love the coffee.

Parking was good but the breakfast was ok

Good

Breakfast was gross & bathroom was small otherwise everything else was excellent.

It was great except elevator problems.

Nice

Nice rooms

Good parking. Easy check in and out. Buffet breakfast was fresh and hot.

Everything is always amazing. I stay there every yr in March and I went down for 1 day to attend the game. The only thing was I should have been notified that there was a 100 dollar fee for dogs. Our room was clean no issues with the dog.

The breakfast was not of good quality. My refrigerator wasn’t working properly and the restroom light was really dim

Great breakfast. Good staff. Not too far from the airport. Easy access off of the freeway. Would stay here again.

The room was surprisingly spacious. The staff was friendly and helpful. And, the breakfast was outstanding, with a large variety to choose from. I definitely recommend this hotel to travelers. They will not be disappointed.

Clean room good food

There was stains on the coffee cups in the room but overall my stay was good.

Clean room! Nice staff!! Good breakfast! I would stay here again! They also have a bar I didn’t drink there but I noticed it had one!!

internet was good.

We checked into this hotel with the intention of using the pull out sofa bed in addition to the king bed. Upon checking into the room, we noticed the couch was profusely covered with stains and just downright filthy. I brought this to the attention of the front desk staff, and while they displayed empathy, instead of putting me into another room, I was offered the opportunity to join Hyatts loyalty program or pay the difference to upgrade to another room. Needless to say, I refused either and spent a rather uncomfortable night in the said room. I have stayed at Hyatt Places before with no issues, but this was downright disappointing.

This is my 2nd yr staying at this hotel and I am not disappointed. The rooms are clean, the front desk is always amazing. Breakfast is great. The only problem we had was we didn't get fresh towels everyday like they said we'd get Other then that it was good

Good

The hotel was nice and affordable. The breakfast was better than most for the price range.

Staff very accommodating, friendly

amazing!

Room was unsanitize sheets was dirty

I was at the end of the hall two rooms away from the stairwell. One elevator was broken so alot of people used the stairs - the mechanism at the top of the door was broken so the door slammed every time it was used. This went on until after midnight every night. The kids across the hall thought it would be fun to kick my door at 11:45 pm - actually saw them do it through the peephole the second time. Staff came up and talked to them - they "didn't know" where their parents were or when they would be back. They said they "thought it would be fun" to do it. Other than these issues, the staff was great, the breakfast was amazing each day, and I used the gym too.

I would have appreciated a complete answer from the person at checkin

Clean room , good breakfast

yes

Good internet. Nice breakfast

The staff was terrific and I really appreciated the vegan options at breakfast.

Clean room

Breakfast options were good.

The only problem with this Hyatt is the elevator is always broken

Aside from that, I truly enjoyed my visit. The staff was incredibly kind, funny, and welcoming. From check-in to seeing them throughout my stay, they made the experience feel more personal — like interacting with friends. Hands down, this was the most friendly team I’ve encountered at any Hyatt property. Kudos to the hiring manager for putting together such an amazing staff!

Yes room was nice, staff was great, the mini bar was nice aswell.

Staff was courteous. Hotel was clean except the bed linens on one of the beds were not clean.

Appreciate the time and patience when we needed something fixed in out room

Beautiful, spotless rooms! Excellent breakfast options! Great, friendly staff!

clean

Yes,the room was clean, everyone was very nice.

The room was very clean. I love when there is no carpet in the rooms. More sanitary and less smells

Amazing

Room was clean. Staff was very nice in afternoon time. variety off food nearby shopping nearby

Loud hotel, hallway smelt of weed, elevators out of service, and not very clean. But the worst part was the windows. You could hear every.single.thing outside to the point we thought a window was open at first. Unable to sleep. Location is good.

Very friendly staff. Room was very spacious and beds were comfy,

It was the worst hotel I ever stayed in .. The staff oliver was the rudest employee there was . The duvets covers were moldy and he was determined to tell me it was not dirty.. we were up all night not be able to sleep … i will call Hyatt headquarters when i get back . horrible for a Hyatt Hotel

Great service!

Large clean room and very friendly staff

Staff was super helpful and nice, room was amazing!! Already recommended it to people who are visiting Charlotte soon!

Yes

Clean room, friendly staff located easy on and off the highway

Non

Walls are thin , I could hear everything . Didn't sleep great.

Clean room, friendly staff, and good breakfast.

Everyone was friendly, and the hotel was great.

When we arrived they did not have a king room available for us as that was the type of room we reserved. This was not good. We were offered a double bed room instead. There was only one elevator working. This last detail is what sent us away. The room appeared to be fairly clean. However, upon checking the bed, there was a silverfish insect in the bed and the mattresses were in bad shape. They were bloody and just disgusting! This was in both beds. There a stink bug inside laying on top the heat/ac unit. I returned back to the front desk to inform them of my findings. Initially we were going to see if we could switch rooms, but was told they had none available. This would have been our first time at the Hyatt Place. This was fine. We did not feel comfortable to sleep at the Hyatt Place anyway.

Room was very clean. Overall I give them 5 stars. Excellent all around

The lock on my room in 302 does not lock.. which made me feel a little unsafe . The light in the bathroom does not work.

Nice area.

Everyone was very nice. Front park of the hotel is close to the rode little noisy but when I was sleep I heard nothing.

Very clean and friendly, helpful staff.

Front desk staff was amazing, room was great, but the WiFi could use some work

Old building, dirty sheets, came home with bed bugs.

The price was fantastic, clean room, excellent staff, breakfast was really great. We will definitely stay here again when heading south.

Room was so clean.

Great room for my family of five. Very clean. Perfect location.

The location

Room was clean and staff is great.

Breakfast menu was horrible , waffles were hard .

One of the nicest properties I’ve been to in a long while, highly recommend this property and the price is amazing.

The room was very nice and the breakfast was the best included breakfast we've ever had at a hotel. Hot options, fresh, and a very big variety (eggs, salsa, tortillas, hot oatmeal, fruits, pastries, bacon, etc). It was far feom the airport though which was a bummer since we had an over night layover. The taxi/uber was $38-58 each way.

Good location. Spacious room. Good breakfast.

The overall stay was great. The staff were very friendly. The shower water pressure was on point and the water stayed hot. We enjoyed the breakfast. The only problem that I had was anytime I moved on the bed the stand it was on squeaked really loud and rocked very easily. But all in all the stay was great.

This Hyatt hotel boasts a fantastic location and a team of incredibly courteous staff. The rooms are spotlessly clean, and the buffet is a culinary delight. The fitness center is well-equipped and offers a great workout experience. We thoroughly enjoyed our stay and would definitely return to Hyatt in the future. I highly recommend this hotel to friends and family alike.

Nice room. Nice staff.

Hotel elevator was out of service so only one working elevator

Very nice rooms, big screen tvs, nice shower too. Only thing missing a microwave in the room.

Jasmine and the manger handled it well with having a hotel full of football kids. Housekeeping staff was good.

Free breakfast was cool expect for the fake bacon provided. Security came knocking on the door as he completed his rounds saying we were too loud and we were only laughing and had just arrived. Stayed for two days and no one came in to clean up, bring new wash clothes/towels or make bed. Only one elevator working for entire hotel. Overall good hotel just minor inconveniences.

Yes

Clean room and awesome breakfasts for our 3 nights stay. Thank you!

Only one elevator was working at the time and the buttons on our looked to be smashed and broken

Good location. Spacious rooms. Clean

elevator always broken and no daily cleaning service

When I pay for a hotel I want my room cleaned every day

Just like any other hyatt place love the room and the buffet breakfast

Very clean room and good customer service keep up the good work

Enjoyable

The ac was very loud. No toiletries were in the room. There was no water station. The scrambled eggs were not kept in a warmer, so they were cold. The bananas were rotten.

Was a bit digusted. Got there and room that was reserved was not what I got. And when my family and I walked inside the room a water bug was on the floor.

Great place to stay

When I arrived, I was told that the original room that I booked was not available by the front desk. She was very rude. She tried to give a double queen room but it wouldn’t have been big enough for my husband and I. He’s 6’7 375 lbs….the gave me a handicap room which was very outdated. The room that i originally booked was more modern. The blanket was very dirty, I’ve never experienced something so dirty in my life.

The ladies at the front desk provided outstanding service; going above and beyond to meet all my needs at this hotel. Thank you Brittany and Andrea.

Its was very spacious and comfortable and Clean

Large room was great for space and relaxing. Breakfast could be better.

The room was very welcoming with all the amenities of home. The only complaint I have is the toilet is to close to the door which would cause me to step in the shower or on the side of the toilet to close the door.

Room was large and clean. Beds comfortable. Staff very welcoming.

Elevators broken, incremental unit not heating, outside noise way too loud

Excellent hotel and location. Breakfast very good

Yes, breakfast was amazing and there was ample parking and i felt very safe.

I was very impressed by the size of the room. The staff was friendly and answered all my questions. The hospitality breakfast was filling and well displayed.

No complaints other than the room layout was weird. But the positives all outweigh that.

My boyfriend and I stayed in one of the renovated Standard King Rooms and it was a decent room for our weekend trip to Charlotte we took recently. Room & bathroom was clean and bed was comfortable. Breakfast was ok. Nice perk if we wanted to eat something in the morning and not spend extra money on that. Some cons are that the lights are pretty dim and make the overall room seem darker, TV is not a smart TV where you can login to Netflix or Hulu. It only has local channels. We had to bring our own Chrome stick to connect to the TV to do that (based on past reviews). If you stay here and wanna watch lots of TV, bring a roku or chrome stick or HDMI chord for your laptop. There aren’t any microwaves in the rooms (at least the one we were in)…there is a communal one in the hotel lobby. We didn’t experience any car break ins during our stay thankfully as we were concerned reading other reviews. Just make sure to not have anything valuable in your car or any stray objects/trash visible in your car and you should be fine. Overall great location in Charlotte off the highway near the airport, Carowinds, and whatever else we wanted to do in Charlotte and was sufficient for what we needed and the price we paid was decent for the stay.

Staff was so friendly and accommodating, probably one of the best hotels I have stayed at 😊

Was the best I’ve ever seen room made me feel very at home with the nice Samsung tv on the wall and ac/heat and the awesome lighting

It was clean and had good space for what we chose. Noticed the mattress was a bit soft/lumpy?? The shower/toilet area WAS a bit awkward to open & close to use, with the door location but we worked it out. The ONLY issue I really had was one of the elevators being out of service. When we got there we had to wait about 15 minutes for the one. But, we think it was really due to maintenance holding it up by holding the doors on each floor & mopping that area. We saw them when we FINALLY got on. No worries though, we will stay here again, lol.

Front desk staff was wonderful. Room was great.

Carpet distingtingly soiled. One elevator working, and it is extremely slow.

Yes other than the berries looked like they been days old, strawberries were mush and turned purple

Room toilet did not work. Had to call maintenance 3 times but was still not fixed. First day we had no hot water in the shower. Front desk told us we could use a dirty room with warm water to shower if we wanted. That was shocking to me.

Everything was wonderful

Larger than I expected room was clean when I came in. There was small things like the bathroom door rubs against the toilet when closing it also scratches on the floor and stains on the couch. Vanity is beautiful nice bright lighting.

Everything was fantastic. The room is clean and comfortable. I definitely will recommend this hotel

I was not provided with clean towels. Took 4 hours to check in.Because the room wasn’t ready. Don’t have the option of leaving and coming first come serve.

Hotel was overbooked! Staff made little effort to assist, made the issue my problem. Asked to speak to the manager and was told the manager wasn't there. Arrived at 3:00 pm and didnt get my reserved room till 6:00 pm. We were late for our special event. We are Hyatt reward members and this is how we are treated! AWFUL

The bedroom was very nice

nice place to stay

Everything was great!

Everything at this hotel was very good.

Front desk & food staff were pleasant & accommodating; while the cleaning staff seemed a bit rude. Rooms were not cleaned well ; dirty, dust & construction particles. I had to clean the room to utilize areas such as shower which had hair in it. As well as sheets with stains. I like the property location to where we were hoing

We were in town to see Stevie Nicks in concert, and this location was convenient to the Spectrum Center. Our room was spacious and had everything we needed. All the staff members we encountered were very friendly. The gentleman who checked us in (I'm sorry I didn't get his name.), was especially polite. The only issue we had was the iron in our room would not get hot. We will stay here next time we our in town for a concert.

I liked the room and the breakfast

Excellent

Nice rooms, but location has nothing around. had to drive everyplace

these group of ladies are amazing, especially the manager they all were so nice and willing to help in anyway thank you so much for such a wonderful stay

This hotel was very clean and a accommodating. Breakfast was good.

Nightly deposit too high. Not a safe area. Homeless people in the parking lot. Stay anywhere else.

Left something in my room and the cleaning staff or staff in general decided to keep it. Nightly deposits are higher than anyone around. I live in hotels every week and I’ll never stay here again.

We had such a great time here that we ended up booking an extra night, definitely a good hotel.

The staff were friendly and efficient. The breakfast was amazing and had great options. Pretty impressed with the set up and the food quality.

Everything was great, just inconvenient elevator issues and key cards getting disconnected

Normal breakfast good parking

The layout of the room was different and cleverly designed almost like a mini apartment. A coffee bar with a place to set your suitcase on the opposite wall, nice sitting area with TV, small coat closet with hangars iron, and ironing board. The shower light is dim when first turned on but gradually brightens so you don't blinded if going to the bathroom in the middle of the night which was a nice touch. A variety of pillow types to choose from. Great sleeping.

Very close to highway to move quickly around town. Nice,quiet area

So let me start by saying the room was lovely and appeared clean upon arrival. When we got back from dinner and began getting ready for bed, we found cockroaches in each of rooms and one in the stairwell. That would be my biggest concern.

Helpful staff, clean and comfortable room, convenient parking. Quiet.

Disaster from the first moment, I walked in. First noticed stains on the sheet so I pulled the sheet up and in the photo below, you can see the stains on the mattress. Also hear everywhere underneath the mattress cover. Total room was in shambles and can't believe this place is not close down.

Clean room.

The room wasn’t ready for a guest to stay in and a lot of amenities didn’t work within room

Lobby was filthy. The lobby sofa seating area was covered in stains. The walk to the elevators was also very dirty. Floors unswept. Walls were deteriorating in areas, and had stains all over them. Only one elevator was working, and it was brutally slow. Thankfully the room was comfortable and clean.

The hotel was not very clean. The showers were dirty, the comforter had mold growing on the inside, and 1 of 2 elevators was not working. When i advised the front desk about the comforter he stated it was just feathers on the inside (if you look at the picture you can tell it was NOT). Only reason it got more than 1 star is because the girl who checked us in was so kind and friendly!

Front desk was friendly. Would’ve been nice to know they only had 1 working elevator so I could’ve avoided being on the 6th floor. Each time I needed to get on the elevator was at least a 5-6 minute wait

Yes. I like how they changed up the breakfast selection on my second day staying

There were roaches and staff wasn’t surprised.

The hotel room was surface cleaned and not actually cleaned , there were roaches in my room . Will not be staying there again

Great Wi-Fi

The staff were extremely polite and helpful

So convenient

Only 1 elevator working. Requested a express clean including fresh towels and toilet paper. There were 4 of us in the room. Had double beds, no personal items were on them for cleaning person not to clean. Only 1 bed was cleaned, no clean towels, toilet paper not replaced. Breakfast was terrible. Refrigerator broke 2nd day we were there. They offered another room the next day b/c no rooms were available but we used the 2nd room refrigerator since we were leaving the following day. Staff were all very nice and helpful.

Only one elevator working. That is the second Hyatt House we stayed at that had that issue.

Nice overall

Staff was the only redeeming factor. Only one elevator working. Multiple vehicles were vandalized.The pool and area were filthy.

Lot of cars got broken into and mines was one of them they broke the front and back passenger window took all item out the car. The hotel staff lucy didn't have any compassion for the circumstance and did not call the police and when the police ask to see the camera she told them they needed a warrant. She also sent us to a police station that was not in the jurisdiction.. It was a nightmare.. not safe and the hotel is ran down

I booked two rooms at this property and 6 cars total including mines got broken into and windows got busted out. Ms lucy at the front desk was very nonchalant about the break ins and she didn't call the police and she also didn't show the police the cameras .. They also had a security company on property and no seen anything the property is also was loaded with cameras.... I want a refund I took a lost and have to get windows fix and replace property that was tooken

Clean room and the staff was very nice…

Nice staff and hotel around a lot of druggies and homeless people

Very clean

We really enjoy Hyatt's because of the quality and staff. However, this hotel is under rennovation and I would have preferred to stay where there was more available.

The staff was friendly and helpful. The room was large and clean. There were many choices for breakfast.

Friendly staff

WiFi was hard to connect not good service or reception

The place looks nice and it is renovated. But we found a cockroach in one of the beds and the fridge was leaking water. They let us change rooms due to that, which was nice.

The toilet did not flush properly, and the front desk clerk was less than friendly. I have stayed here several times in the past and this time was somewhat disappointing.

It was amazing. Loved the spaciousness of the room I booked.

Refrigerator leaked and got all my stuff wet. The only clean your room every other day. Only one elevator worked and contributed to delays. The breakfast was gross, and cold. Rubbery eggs and French toast. Won’t stay there again and I usually love Hyatt.

Mattress was lumpy and pillows had no firmness, cover missing from TV controller, only one tiny trashcan in the whole room, no blanket, the elevator was not working, the second floor stair access door was missing two screws to hold in the lock, kids were out making a bunch of noise until late in the parking lot and the front desk clerk gave someone else the key to my room and someone tried to come in at 5 a.m. that morning on me!

There was an appearance of renovations in progress, but no workers (for Emergency stair exits). One elevator wasn't usable, access to the bathroom shower/toilet area in the room was very tight. Opening the door barely missed the toilet. The cars/motorcycles were heard all night and that didn't include the sirens, windows and shower were caked with dust/dirt. I am hoping they were short staffed for the weekend. But my annual trip to the area will require another location.

Very good app to book

& the shower The rooms are not sound proof

Need some renovations but good overall

Accommodated 3 of us comfortably.

The rooms was very clean but the elevator don’t work at all n breakfast was terrible

Staff was nice. Food was overcooked and not edible. Mold on bathroom ceiling in our room. Floor 4 and our room reeked of cig smoke.

I really enjoyed my stay. The room was nice and had plenty space. It was cold upon entry, which I loved. The location was perfect. We were able to get everywhere we visited within 30 min. I also enjoyed the complimentary breakfast.

Old property. Sound insulation is very poor. Only one elevator is in work condition. Disappointed.

There was a roach in the bathroom behind the towels, ceiling had a tear in it, dry blood on my comforter sheet,

the rooms were very nicely renovated and all the staff were very sweet and pleasant our whole trip, helped us with everything we needed. if ill ever be in the area again would definitely be back here

I want to thank Ms.Lucy for providing a great welcome everyday that I stayed in Charlotte . She’s is simply the best!!

Excellent room and service

Overall we were pleased. The pull out bed is THIN, and noisy and there is only a thin blanket for it and one extra pillow. We could have asked for more, but we were so tired when we got in it just didn't matter in that moment. The hotel was run down for a lack of a better word. The elevators did not work (sometimes one would work), but it was a bit scary sometimes starting to move before the doors were closed, the breakfast was not very good, and things just seemed broken. The room was pretty spacious (except the bathroom) and it was super nice to have a kitchenette and a working fridge. Everything was clean and the staff was super accommodating and nice. We did request a late checkout and they were amazing for giving us that, however, one person at check out told my sister that we was about to charge us for another night even though (from my understanding) we were out by the time I was told on the phone when I requested the late check out. He was nice about it, but two different people told us different things. There is a starbucks across the street, and things are pretty close by; however, I went out to my car at one point and felt uneasy at some of the people in the parking lot. They kept watching me while I was grabbing some stuff from the car. Overall, it was a bed and the team was nice. I hated the elevators not working, but they are machines, and I felt that the price of what I paid was fair.

Great service

The overall stay was ok with the exception of plumbing issues in 1. original room bathroom sink pipe disconnected water spillage in room. 2. The second room leakages from refrigerator puddled to bathroom entrance path my middle of the night to bathroom could have had disastrous results for a 70 year old. My check out person just replied oh ok……

Friendly staff

Thr price and the convenience of the area and iy was clean

Very close to the airport and Queens University

Starbucks!!! Pleasant, clean , and Starbucks!

One of the elevators wasn't working.

Room services is only managed on every other day. Bedsheet and and comforters are dirty with stains and holes on them even when you asked to bed changed.

Room was exactly what we needed and staff very friendly and helpful

The breakfast was not good bc too many people and not available place to sit and eat.

They didn’t even have towels, sheets or covers clean, the neighborhood is crazy you can see someone walking with all type of guns, crazy thing I ever experienced.

The hotel needs a renovation, apparently they are doing that, so that's good. Staff is very friendly and helpfull, specially Brittany. Breakfast had some good options. Close to Carowinds and shopping malls.

The sink and tub kept backing up

Found one roach in the bathroom and the water coming out of the shower was scalding hot due to a broken valve otherwise excellent stay overall. The hotel was really close to restaurants, stores and the airport. Their breakfast options was amazing and we loved how spacious, clean and comfortable the rooms were. The staff were warm and friendly, we were moved to a different king bed room right away due to a hot water issue.

I can appreciate that the property was well kept. I also like the fact that they had an outdoor pool which the water and surrounding area was very clean. The gym was a little small but had enough equipment to get the job done.

The check-in process was easy. During the check-in the staff mention they are going through a remodel. She let me know only one elevator worked, the light for the floor I was staying on didn’t work as well as the light to press the elevator to go up. Communication was great. I didn’t mind all the hiccups during the stay because the staff provided me with all the information I needed in the beginning. They served a wonderful breakfast & had free wi-fi! I will definitely stay here again in the future

My room Air conditioner had mold, so they had to change our room, 1st floor ice machine leaking water from the bottom and the floor/carpet is soaked and wet don’t think no one realize it but the condition is not sanitary.

D

Great last minute accommodation. Flight at Douglass cancelled (along with 30 others from weather) great last minute booking. Staff was super nice. Jack in the box across the street.

Very nice property, brakefast good just the AC is a little loud , I recommend use earplugs 👍

Accommodating and friendly

The staff was polite.

Great

We love Hyatt Place as a brand however this is a lipstick on a pig property. The room was dirty, loud parties going on, people yelling in the lobby, cars parked out front with music playing. I am guessing this was a lower tier hotel they a turning into a Hyatt Place however they shouldn’t change the name until the property meets the standards.

I love the room layout for king size rooms. Two elevator hotel with only one elevator working for 6/7 floors. Breakfast staff was rude and food took forever to come out due to one burning working. Security officer at night definitely was profiling which made my party feel very uncomfortable when we travels from out of town. My stay did not live up to the Hyatt reputation.

Good pool

Great stay, easy check in and very clean.

We had a really nice stay. I believe they were doing some renovations but it didn’t cause any issues. The room was clean and comfortable. The bed was great and we slept really well. Breakfast was well stocked and set up, very clean. There was a bit of a funky smell in the bathroom, I think it was the shower drain but it wasn’t the worst and the shower worked great, no draining issues or anything. We had no issues with the hot water. I didn’t even mention the drain to management because it really wasn’t a big deal. For the price you can’t beat it and the staff seemed nice and helpful.

Did not get the room requested. Room was not clean. Elevator was broke. They gave us a smaller room not enough people to fit did not have any blankets to give us. Air conditioning worked poorly

Clean, modern. Busy but quiet. Decent price. They overbooked my reserved room for double beds but luckily we didn't need that much space. They just gave us a king with pull out. Bed was comfy. Breakfast was mediocre. Despite my mixed feelings, I'd stay again if going to the park with the family.

.

The room was had been updated and was very nice. The overall space was great for 4 people. I liked that the sink was separate from the bathroom. The toilet/shower combo was a bit small. The only negative was getting the space cook enough for sleeping. It was a traditional floor mounted unit and seemed to struggle. They setved a nice, free breakfast buffet in the morning. Would stay here again. Was a quick drive to CLT.

Dirty room, fridge leaked water and the bathroom door was broke also light next to bed didn’t work. There was dried up pee around toilet

Nice

Jasmine was great at check-in but overall the presentation of the hotel didn't meet my standards. It was loud from the guest, seemed like Jasmine was the only person there working (she had great customer service), only one elevator worked and there was an unpleasant odor throughtout the entire hotel. Our room was clean and I needed a place to sleep as I was in town for work. I checked in late and needed to leave early the next morning. The loud racing cars and police were zooming up and down the main road until about 3am. I like Hyatt but I won't stay at this location again.

This hotel was so perfect!! Great space

Room size was perfect. Dislike not enough luggafe carrier. Had only 2. And only 1 elevator working

Clean , comfortable and quiet

I like that even though it said my reservation said it was booked it didnt show up however rasheeda made it right and i appreciate it. Will def be going back

I liked the friendly staff and cleanliness of the property and rooms.

Great location, but everyday there was noise from cars

The elevator was broken for two days. No help was offered on removing our luggage from fifth floor. I had to use nitro! No reduction or voucher was offered. The staff was great! Bless the workers that worked! NC had no one who could repair the problems! Doubtful! Shame on this chain

Only complaint is if 4ppl stay there and it’s only one sink in the room -everyone has to wait around to brush their teeth -a double sink would be amazing -comfy beds -clean-great breakfast -stay here all the time when I’m in charlotte

Lovely hotel. Very clean, very friendly staff, wonderful breakfast. No carpet in room which I really liked! The only thing was the lay out of the bathroom. I had a King suite & the bathroom door was difficult to close because it was so close to the toilet. Had to position yourself in the walk-in shower to close the door. Definitely needs to be corrected. Sink was outside the bathroom. But other than the bathroom door, it was exceptional! They are remodeling so I’m not sure if this room still needs to be done. The room is very updated so I wonder if an error in measurements were made.

Very nice hotel. Room was clean and bed was very comfortable. Breakfast was ok - didnt care for the powdered eggs.

The hotel smelled of wet dirty towels. The elevators didn’t work so we had to carry luggage up and down stairs. The air conditioning was horrible and leaked- I woke up to a puddle of water the next morning. Good thing it was an overnight stay

Clean and affordable

It was pleasant to stay at Hyatt Place during our trip. Thanks.

The property was amazing. Some of the staff wasn’t friendly. Especially the breakfast staff. Otherwise,the other staff was very friendly.

Very nice and clean. My fiance and I are enjoying the romantic King room ‼️

Staff attitude and the response during the check-in process was horrible! The guy there (Mr Bernard?) needs some training in ‘front desk service’ The staff during the checkout was very good!

The staff is excellent. The property is clean

Very clean and friendly staff

Manager helped me out after booking was canceled. Highly recommend

Nice property