Suburban Studios Charlotte - Ballantyne

Filthy dirty place. Could not sleep

Clean and the area was nice

The room appeared clean. Staff were friendly. I didn't use the kitchen appliances.

I checked out a day early, but the hotel clerk working great day morning refused to give my partial refund for the night I didn’t stay although I paid directly at the property not online through Expedia. The clerk said to contact Expedia which I did, but I was told by the rep an internal review would be placed and the refund must be issued by the hotel because I paid directly at the property. The hotel cleanliness was ok, but the elevator didn’t have a light making it completely dark and unsafe for solo women travelers or anyone period due. I emailed the manager to get my refund for the night I didn’t stay. If my refund is not applied by the manager then I will dispute that transaction with my bank and file a complaint review on better business bureau.

The price that's about it. First day was professional and nice It was dirty. the walls were discolored and dirty. The fridge was disgusting. also not a safe place. you got a waiver to sign that holds them not liable if someone breaks into your car. That tells me that it has happened at that location a few times if you need to sign a waiver tag and put it in the car.

I can cook if I like. Kitchen supplies are provided. Hard to find complicated

Nice visit.

Nice staff

Every thing

Good N/A

Tv not working. Bed uncomfortable

To leave.

?? ?

Location It was not as advertised. Good for a quick stay when you have nowhere else to go. People live there!!!

Ceiling leaking water in multiple spots

Friendly staff Dated, room in disrepair, poorly cleaned,

We really loved the idea that there was a little kitchen and table in our room. But our friends had a small comfortable chair in their room. We did not have one in our room. All of our sitting had to be on a hard chair or the bed. Whoever cleans the room doesn’t clean the room. I had a cigarette in my bathroom trashcan as soon as I arrived. I had food in my refrigerator and sticky stuff all over the floor. Rust on the refrigerator. Rust on the microwave seems to be unsanitary. The washcloth was a towel, torn in half and shredded. My towel for the kitchen had a big burn hole in it.

I reserved nonsmoking room, but my room was very smoking smelled- we can not sleep in room

.

The location and price To be honest I have absolutely no complaints! Everything was pretty good and clean

It was a very well kept room. And the front desk attendant was very nice and helpful. The overall look of the hotel and room was very nice.

AWSOME PLACE TO STAY AND VERY AFFORDABLE NOT NOISE JUST GREAT

Courteous, efficient staff. Decently stocked kitchen with pots pans plates bowls utensils stove microwave and refrigerator.

NA

It was quiet No complaints

I didn't eat breakfast,we just enjoyed sleeping in until it was time to check out.It was a very peaceful stay.Thank you so much,we appreciate it. No problems at all,the stay was excellent,thank you so much.

The room was good. Quiet. Really hot water. Nice little kitchenette. Clean… yes but at the price of a level of cleaning product smell that I can only describe as supernatural. Opened the window for a while and that either helped or I went nose blind to it.

When we arrived, we were given a room on the second floor. I am handicapped (they had no way of knowing that). When we got our room keys, the man at the front desk said, “I’m sorry but the lift is broken”. So, I had to drag our luggage upstairs with no help from the hotel. The next morning, the toilet got clogged. I called the front desk and the lady said she was sorry and would I like a plunger? I said yes please, and she said come down to the office and get it. I said don’t you have anybody to bring it, she said not until 10am. There were 3 of us and it was 7:30. I went down for the plunger so everyone else could use the toilet. She gave it to me and had the nerve to say, Bring it back when you’re done in case someone else needs it.” The room was tiny. Every time we went to the car, you could smell weed and this is a no smoking hotel. And they didn’t even serve coffee!! We will never stay at this hotel, AND we will never use Expedia again. You sell a product that is inferior and you don’t stand behind. I have many choices as to where to spend my mon

Staff was courteous and stay was peaceful will be back

Didn't have one Bathrooms

Great budget stay. clean room, good water pressure, no smoke smell. didn't use the kitchenette, but it was well stocked and maintained. Wall a little thin so could hear the neighbors some, but that's par for the course in a hotel or apartment situation. for the price a great value.

No-Staff was not pleasant, the Manager does not correspond well in a professional manner, the lobby and hotel room was not the same in person as advertised from the website. Still waiting on my refund to be return back to my credit card because. I did not stay at this hotel site nor would I recommend this particular hotel to anyone.

Good

La habitación. el ambiente el buen. El servicio de recepción muy amables.

Good

The elevator was broken and my spouse couldn't climb stairs so the mngr put us in a 1st floor suite at no additional charge

I asked for a non smoking room in my booking, and I got a room that smelt of tobacco every time you walked in and even buying fragrance to spray the room with did not help. Staff said I could move to another room but I was afraid if I did that and caused more trouble that I wouldn't get my refund. The bed itself was also very uncomfortable to sleep in every single night.

Do not stay here. They definitely need to lower their prices and improve inside bedding and stove. See attached pictures

Room was comfortable

Furniture old Long term residents on the property

Security all lights outside The bed was not a queen bed although advertised as it.

Location is great. It was near everything The style of the old room that was undergoing renovation

na

Nice and quiet

The towels had hair on them and there was an odor in the closet.

Nothing

Nice place to stay

Nice and cool place to stay

Property was clean. It was dated but staff was excellent. Price a lil high for lack of amenities. No breakfast no gym. Small college size refrigerator. The staff however was impeccable, friendly professional

Good place to stay

Excellent

They changed the name of the hotel online so you think you’re getting one thing but you’re getting another

Staff is excellent

The property its self looks good inside and out. But the staff has an attitude because you book with Expedia instead of with them. When I was checking in the motel person was trying to charge me again for the room cause I booked through a third party. Also the clientele that is staying there is much to be desired. The light in the main room didn’t work and when I asked the motel staff to switch me to a new room they said they would have to up charge me cause the bed would be bigger. Every night I would move the dresser in front of the door to block it just in case someone tried to break in. And when I asked Expedia to switch me to a different motel they refused. They said they would issue a refund but it would take a week for it to hit which didn’t help me that night. Overall an absolute nightmare of a stay. Doubt I will ever use Expedia ever again.

Everything went well good place to stay when you visit.

So so

Loved this extended stay. Daily rate is ok but weekly rate is very affordable. Staff is friendly and professional. Property is clean. Beds are comfortable.

The rooms are kept very clean. The neighborhood is very quiet. Staff is friendly and professional. They are very accommodating.

All staff was very friendly. Room was spacious and clean. Plenty of available parking

Nice place

Hotel was in a decent neighborhood. The staff was polite & left us alone. However, the room itself was very outdated, the bathroom door didn’t close & the room was pretty dirty. The front door to the room also did not close all the way, which is a safety concern. If your looking for something cheap & don’t have high standards, I would recommend them.

When I got there to check in, they did not have a king suite for me, like I had prepaid for. She had to put me in a two queen suite, that was cheaper online, but I didn’t get the discount.

Very poor condition. Stained and dirty furniture. Many electrical plugs didnt work. Tv broken and more

Didn't feel it was the best fit for me and my traveling partners. Staff was very nice and accommodating when we asked to cancel our booking on site.

Very nice staff and comfortable room.

My daughter stayed. I got her out of there before she unpacked. A woman met her in the parking lot who had just checked out and told her not to check in because it was so stank. She did anyway and then we had to get her out of there and to another hotel. She got a refund.

Muy buen lugar tranquilo

Easy parking and it was definitely quiet. Had great restaurants in the surrounding area, and easy access to highways.

It is not clean, there was a stain on the remote control that looked like blood. The room stinks. The air conditioner was noisy and at first request, i was informed nothing can be done till next day. i called an insisted before a staff was sent up to confirm after which it was exchanged. the bed was uncomfortable. Request for towels went unanswered. Poor service.

Sucked. Don’t waste your money here. Go to days inn or a motel six and it would be better by a landslide.

We did not stay at this property. It looked very shabby and ill-kept, so we checked the beds for bedbugs, and sure enough, we found them.

This is only for last

À l’accueil ce fut impossible d’avoir un reçu pour la caution que j’ai l’aissé en cash, j’y suis retourné 3 fois mais impossible 😳 heureusement je l’ai récupérée au départ le matin. Personnes bizarres qui rôdent sur le parking…

Nice rooms for the price. I was in the navy, I'll sleep anywhere. Definitely not luxury, but the staff is polite and the property isn't sketchy like most hotels in this price range. About 4.5 miles from Carrowinds. $100 cash deposit that isn't advertised, but was refunded at checkout.

It was OK. Not in a very good location.

Wasn’t clean…front desk staff was rude…outlets half worked

Good customer service.

I would have given a higher rating except for the fact that the mattress needed to be thrown out. It was a spring mattress (who uses them these days ?) and my side was caved in. It was the worst mattress I’ve ever slept on. Sleep is the main reason to get a room and this one failed miserably.

Room was big and spacious bed was comfortable and shower got nice and hot...

Quiet and nice