Red Roof Inn Chesapeake Conference Center

Clean Soda machine kept taking money

Location to fast food restaurants and gas stations No refrigerator or microwave and no working ice machine

Dirty sticky floors and walls, hair in bed under the sheets and in bathtub upon arrival. Toilet leaked and often did not flush. TV turned on but most channels just showed an error. Had an interaction with the hotel attendant after calling the 800 number to voice a complaint. He stated that they tried knocking on the door the day before but we didn’t answer, however I had only reported the issues a few minutes prior to our interaction. Not a fan of being lied too. All in all I wasn’t expecting the comfort and quality of the Ritz but I was expecting a working toilet, clean floor, sheets and tub. This was my 3rd time in the last 10 years staying at a Red Roof Inn. 2 of the 3 times have been bad. Safe to say it will be another 10 years before I do it again. I also have photos, video, screenshots and audio recordings of all the issues as well as interaction with the one staff member.

Pleasant

I recently stayed at the Red Roof Conference Center in Chesapeake and had a great experience overall. I accidentally booked the wrong dates and ended up canceling my original reservation so I could rebook for an additional night. Even though they weren’t obligated to, the staff processed my refund, and I received it promptly. Their willingness to help and accommodate the situation was greatly appreciated. The rooms were fairly average, but they were clean, comfortable, and quiet, which made for a pleasant stay. The property also offers 24/7 customer service, which was reassuring and convenient. One of the best parts of the location is its proximity to Virginia Beach—it’s only about a 24-minute drive to the Oceanfront, making it an easy day trip. Overall, I had a positive experience and would stay here again.

Location was ok Smell of weed was horrible, loud music all night, no hotel staff just a iPad to talk to someone somewhere else. Rooms looked like they have never been updated. This place is terrible!

Comfortable bedding. Clean room

Good location Lack of maid service, bathroom paint peeling, bathroom door knob very loose. Lack of personnel contact at check in and check out

Very good

Good water pressure in the shower even on the second floor (better than fancy hotels!). If you get the standard rate, it is no frills (no fridge, microwave, or hairdryer), but it’s clean and convenient for the right price.

Good

Nice room very quiet area and great parking will be back soon

There are bed bags

Passable

Location Bed clean and comfortable Loud AC unit, filthy under the bed, music from outside until after midnight, no live person at check-in, video only, broken GFI receptacle and toilet lid cover, low water pressure, people hanging around outside, day and night.

This is the second best Red Roof Inn in the tidewater area.

I like the quiet location the check was safe for the employee not necessarily for the customer check should be more private there was a line of people quietly hearing my private questions and information. Room smells so strong of cigarettes the walls was so thick with old smoke stains Just need a fresh deep cleaning and coat of paint and the top blanket seem worn

Exceptional

I like the quiet location the check was safe for the employee not necessarily for the customer check should be more private there was a line of people quietly hearing my private questions and information. Room smells so strong of cigarettes the walls was so thick with old smoke stains Just need a fresh deep cleaning and coat of paint and the top blanket seem worn

Disappointing

Very poor

Poor

Good

The location was close to everything. The counters clean. I used clorox to wrap down because my immune system is low. It was very dirty.

The counters clean. I used clorox to wrap down because my immune system is low. It was very dirty.

This particular room didn't have a refrigerator

First of all, this is a MOTEL. I could not tell that from the pictures. Second, there were no "live" staff present on the property - you checked in with a man on a screen who was located who-knows-where, and a kiosk spit out your room key. The room had visible dirt on the floor (like chunks of it, seriously) and the countertop had visible gunk on it (maybe old food smears?). I am not a clean freak by any means, but it was gross. The bathroom and tub did appear to be clean. The property itself is very run-down and there was trash all around. There were only two bath towels in the room for a room that could house four people; given the lack of on-site staff, I'm not sure how we would've gotten more towels if there had been four people in our reservation. I will NEVER stay at a Red Roof Inn again, and I do hope that their corporate office reconsiders having live staff on-site.

Nothing, extremely dirty. No staff, only virtual. Worst smelling room I have even smelled. People smoking pot in the parking lot and on the balconies, music thumping all night long. Towels dingy. Brown splatters on inside of shower curtain. Room odor was overwhelming. Nothing, dirty and did not feel safe. Parking lot full of men workers. Man smoking pot in car. SUV full of women half dressed and smoking pot. Women smoking pot on the walkways day and night, even 6am.

Comfy

Comfy

Nothing, extremely dirty. No staff, only virtual. Worst smelling room I have even smelled. People smoking pot in the parking lot and on the balconies, music thumping all night long. Towels dingy. Brown splatters on inside of shower curtain. Room odor was overwhelming. Nothing, dirty and did not feel safe. Parking lot full of men workers. Man smoking pot in car. SUV full of women half dressed and smoking pot. Women smoking pot on the walkways day and night, even 6am.

Very poor

Good

The room counter wasn't clean. I always take clorox wipes to wipe the counter and bathroom. I showed the front desk worker when he came to get the TV to work. He didn't apologize at all.

It was close to the area that I needed to attend. The room counter wasn't clean. I always take clorox wipes to wipe the counter and bathroom. I showed the front desk worker when he came to get the TV to work. He didn't apologize at all.

It had a weird smell. I was itching and the tub and shower were dirty. The TV didn’t work at first. It was fixed 5 hours later

They cancelled without telling me i made this reservation 2 months ago they cancelled my room to hike the price n resell it leaving me stranded they said they sent an email w 1 hour to reply I was on a 2 hour plane ride I still got charged 100 for a room I never stayed in just to make money for a busy week when I did this month's ago way to go coorperate Clean room correct under bed also if they remove towels replace them or swap them

They cancelled without telling me i made this reservation 2 months ago they cancelled my room to hike the price n resell it leaving me stranded they said they sent an email w 1 hour to reply I was on a 2 hour plane ride I still got charged 100 for a room I never stayed in just to make money for a busy week when I did this month's ago way to go coorperate Clean room correct under bed also if they remove towels replace them or swap them

Very good

No bugs thankfully. It was less expensive than other hotels My room smelled like a smoke room. Horrible. The place claims it’s 100% smoke free but that room smelled like a cigarette smoke shack. There was even ashes on the carpet upon arrival. I told the hotel and they assured me that they are 100% SMOKE FRER and said they can come spray air freshener or I can pay $50 extra a night for an upgrade. I don’t want to be in a room that smells like cigarettes and air freshener or pay extra for something they already advertised (100% SMOKE FREE). I won’t be staying there again. If you’re not looking for a smoke shack to sleep in then you shouldn’t either. The place probably had no bugs because of all the people that had smoked in the room and made the bugs leave.

No bugs thankfully. It was less expensive than other hotels My room smelled like a smoke room. Horrible. The place claims it’s 100% smoke free but that room smelled like a cigarette smoke shack. There was even ashes on the carpet upon arrival. I told the hotel and they assured me that they are 100% SMOKE FRER and said they can come spray air freshener or I can pay $50 extra a night for an upgrade. I don’t want to be in a room that smells like cigarettes and air freshener or pay extra for something they already advertised (100% SMOKE FREE). I won’t be staying there again. If you’re not looking for a smoke shack to sleep in then you shouldn’t either. The place probably had no bugs because of all the people that had smoked in the room and made the bugs leave.

Exceptional

The bed was very uncomfortable.

Very good

Pleasant

The bed was very uncomfortable.

Spacious room No one in person to talk to

Spacious room No one in person to talk to

Rented through Hotels.com. Accidentally requested wrong date, Date was not on any special high demand date. Immediately tried to fix my error. Hotels.com nor Red Roof Inn would allow me to correct the date. Stuck paying for room. Will never use Hotels.com again. Will also look for alternatives to Red Roof Inn.

The rooms weren’t too clean. No staff available.

Exceptional

It was clean and quiet. Just a basic room to lay your head.

Poor ventilation, had to disinfectant the room. It looked unsafe with people hanging around. No amenities considering the location and type of guests providing shampoo lotion and having a working refrigerator would have been helpful.

Exceptional

AC worked. Toilet and sink worked. Clean bed. Windows dirty. Curtain stained. Three holes in the wall. Stain in tub and noisy bathroom fan made it not possible to take a shower. But the worst part- there was no smoke detector. It appears it was removed and not replaced. Had I noticed it earlier yesterday I would have requested a different room. I shouldn't have to pay for this visit.

Exceptional

Good

Exceptional

Very good

The place was great I had a outstanding check in

The floors and bathroom were not cleaned. Microwave and fridge cost extra. No iron, no coffee or coffeemaker available. Sound on TV kept going out. Only 3 of the 5 lights worked. Check in/out is through a computer so there is no one readily available if you need in person help. Housekeeping is also extra. Stayed for 2 nights and wasn't even offered towels.

Well kept property.

Good

Property was well lit, grounds neatly done and no trash seen. Parking was plentiful.

Check IN with virtual assistant was not expected. Would help if the attendant spoke louder and better English. Also, with new system helpful in giving pre and post expectations (ie Check out procedure). A/C fan ran all night even with warmer temp selection. Began to get cold in the early morning had to shut off. West coast person so parking lot noise was very early. alarm from vehicle next to broke down truck made sleeping difficult. I am ADA with balance issues. Tub basin was very slippery getting and I actually slipped and fell turning in shower. Minimal bath towels with no bathmat or hand towels. House keepers were very nice.

Bad

The room smelled awful and the bedsheets were old. I had some people stayed in front of my rooms chatting away when I was trying to get some sleep. In short, not worth the fee.

Nothing It had a bad smell my whole stay, front desk person was a computer

No actual people staffing the counter. It's a kiosk

I didn’t know you had breakfast. More tv channels

It had a bad smell my whole stay, front desk person was a computer

I didn’t know you had breakfast. More tv channels

The room was very clean as was the lobby. The staff was VERY friendly and helpful. The parking lot was a bit rough, especially around the dumpster area and the big pot hole however the property was recently purchased and the owners are in the midst of an overhaul. The first thing by thy did was have the parking lot lighting upgraded and now is very well lit! So far they changed the door entry device, they already put in a new phone system but won’t be hooked up until the phones come in. Room are being remodeled as well. Beds were very comfortable. TV channel options were limited. I’d definitely stay again!

Check in was via a computer monitor. When I asked if there was anyone onsite, he said there was housekeeping staff, but I did not see anyone. There were cracks in the ceiling of the room and a few bugs. The shower curtain was also stained. There was a homeless person sitting outside in the morning. I did not feel safe there.

Parking right in front of your room excellent

Very poor

The room was supposed to be a smoke free room; however it had a smoke odor.

Location and it was safe

First room I was given was not very clean but was given another room no problem. A bit outdated but otherwise fine

No remote for TV bathroom wouldn't flush and no phone to call front desk and it was a robot to check us in very uncomfortable

Convenience to where I was attending business. Room was very clean and comfortable. Overall, the property was great however, the carpet that was next to the bed had a slight odor. But was not intolerable.

The bathroom is dirty & the room smells cigarettes. When workers started working on the parking lot, there were sand all over the floor.

Clean new management awesome

Parking easy

Great

Heat didn’t work in the room

Great

Nice room

Great place

Nice stay

Heating unit won't heat up to the mark. Was feeling cold Heat

Always clean nice beds

Check in was rough, they are using a kiosk for check in. They had trouble finding my reservation. My room was not clean, when I turned the AC on there was a funky smell coming from it.

It was a typical red roof Inn. They stay was good, clean room, no odor, and had a nice bed. The only two things I didn’t “love” about this property were the steps going to second floor just were wonky and the shower tub filled with water when I showered so the drain was clogged simple fix just sucked.

The location was very convenient The cleanliness of my room was horrible. My bed bedding seemed as if it had been popped instead of change I had hair all up underneath all the pillows, yellow stains on the sheets

Our location was very quiet The sink was broken and needed to be replaced

Always stays here it's my one stop

Dirty disgusting room. No heat available for water or hvac system so froze all night. 1/10 with the 1 being generous.

Parking was easy and secure.

Parking relatively easy, Wawa next door, and very cold AC

Noises neighbor and drug smell

Roach in my room!

Good location to everything I needed.

I was happy with the value and will gladly stay there again. They appear to be under new management/ownership and the staff were very pleasant and personable.

Location Need up to date charging options for phones

Location Out of date amenities

Bathroom was dirty with dog food in the corner, weave hair, the toilet wasn’t working. I had to turn on the shower for it to dispense water in the back of the tank. Housekeeping knocked on my door around 8 AM 9 AM, knowing I was in the shower getting ready to check out on a one-day booking was really ridiculous day very sleepless.

They recently had a change in management. I could tell the difference. Updated items, and they were asking what was wrong with the room. Not as much loitering around either compared to before

Just the upper baseboard heat

booked through expedia, check in went smooth and easy. I asked for a non smoking room and got placed above one which still smelled like cigarettes and weed, but nothing a candle couldn’t fix. will stay again if in the area

Clean room and parking

Friendly staff clean rooms love the location

The property

The lady did not inform me about my stays at the property

I did not stay there at these times

I did not stay at the red roof on December the 25th 2025

The hotel was great

Staff was great. TV could be turned on but not used. Walls very thin and couple next to me was verbally abusing their infant for 6 hours straight until after midnight.

A clean room nice area

yes

Parking is easy

The room smelled like cigarettes though it said 100 free of smoking area. The bathroom was not clean and I didn’t feel safe staying there.

El

Amazing staff. Clean rooms. But other guest were smoking weed and you could smell it in our room all night.

The room smelt like cigarettes the ice machine wasnt working and the door wouldn’t lock

How pleasant the staff was

Clean rooms

Mattress uncomfortable floor dirty dog hair and put me in a handicap room ac dusty with smoke smell hair in tub

The bathroom wasn't to clean, hair was everywhere! Wasn't to happy about that, and the lamps wasn't working as well. I will not be back.

It was sufficient

I did not like the property it was not anything that was advertised

I give it satisfactory

didnt like the scent of the room

The room had bugs and was dirty. The ac didnt work great but the beds where soft and it was an ok hotel just to sleep in.

Tub was rusty, shower curtain was mildewed, I showered with my crocs on the tv screen was dirty, ac air smelled funny. This was a last minute booking for me so I went with what was cheapest. Seems like it’s ran more like an extended stay without the accommodations. Best thing about it was it was a quiet area and friendly receptionists.

This is a dirty, disgusting, shabby, roach-infested property. Pillows and bed uncomfortable. Dust all over curtains. Towels are sandpaper. Pot-smoking riff-raff hanging around the area. Do not believe the rating or photos. Actual rating is a 4 or 5 at best.

The grounds were clearly neglected. Our room curtains had a noticeable hole, and the table lamp repeatedly blinked on and off.

I like the King Size Bed -- it is extremely comfortable

We stayed one night, passing through. The bed was comfortable and the room was clean, except there was water under the flooring in the bathroom that seeped out between the planks when you walked on it.

It was good for the value. The bed was comfortable, but the AC was extremely loud and the desk chair was broken. Still, a good value.

It was pretty clean, and easy parking

Several cockroaches in room and extremely uncomfortable bed. Avoid!!

Says non smoking but office and room smelled like someone was covering smoke. Guests outside smoking marijuana and we had to walk thru that. Stains on bed pillows and linens, floor dirty and tub wouldn’t drain so standing in inches of water while showering. Didn’t feel safe here at all.

Room was clean. Only complaint was roomed on second floor and that was difficult for myself and my husband. Don’t do stairs well.

I normally stay at the holiday inn but decided to save some money, and that was a bad idea.. although the ladies at the desk were nice and welcoming.. the room was smelly, and had roaches.. you could tell that someone had smoked weed in the room before… I won’t be returning..

Th

It was affordable and within a good range of everything needed. The staff was welcoming.

It was all wonderful. Very friendly and accommodating.

The lady at the front desk was very nice and helped my to a room immediately. My door wasn’t working and she helped me to a new one. Overall the rooms were pretty clean and the air conditioning worked great!

This was the nicest Red Roof Inn! The Inn is known for not being nice. This one is right next to a lot of hotels for $100 more a night! The staff was nice and friendly. If you need a place to sleep and head for the day then its well worth it.

Good stay, reasonably clean but room was very moist and there was mold in the bathroom.

No

Not what I expected. The staff was nice. Area around was sketchy. Plus at midnight you heard a club as if it was right next door, until 3 am. Room also had a very stale smell.

Air conditioner noises.

The room overall was is decent shape and was clean. It was a little dated but a great value for the price. The only thing I was say negatively is that the tub is REALLY slick and was a fall hazard and there was a gap under the door for creepy crawlers.

The property itself was sketchy. Lots of locals stay there it appears. Everyone seemed to know each other. The cops patrol regularly.

Dated property. Ok for amount paid

We always come back to this location. It's one of the cleanest motel around.

Only thing I don't care for is the tv channel selection. Besides that, it's a great place to stay.

Rooms are always clean, main reason we stay here.

The staff was very friendly and professional, and the room was nice and clean. I definitely book again soon.

DO NOT STAY HERE. The rooms were inhabitable. First room had a 2x4 hole in the door. The second room was absolutely filthy. Pee all over the bathroom floor and a moldy mattress. Red Roof Inn and Hotels.com would NOT issue a refund even though the rooms were a health hazard. Might as well light $300 on fire rather than stay here.

The location is very good. Wawa is just 5 minutes away. The room was clean, and the bed was comfortable.

Very sweet people clean rooms

The check in was great and honestly for the price I couldn't ask for more!! Super nice people clean rooms working AC TV works and pretty cozy ☺️

The check in was super easy and she was super nice and the rooms (we have stayed many times) are always clean. They do a good job here 💞

The worst part was the mold on the AC vents. It left a terrible odor and probably wasn't too good for our health. Bathroom door was busted and didn't stay shut. Both sides of the doors sheathing were pryed open. Pillow we're flat and sad. Kind of like when you buy the cheapest one at Walmart and keep it for 3 years too long. Bed mattress was even lower quality than the pillow. Did not rest well. Surge pricing put this stay over $100 dollars a night. Sold out with literally no options other than go somewhere else, which I was all too happy to do. Refund policy was subject to 1 night plus fees. Gee thanks I get a refund for the night I didn't stay here in your funky room.

When I arrived to my room the first thing I noticed is people in the parking lot working on their cars. Homeless people pan handling as soon as you exit your car. And the room was filthy to the point I checked out a day early and I am currently waiting to hear back from Expedia in regards to me receiving a partial refund for the remaining day I was forced to terminate my stay.

Corporate obviously does not care. No hot water, sink dripped constantly, ac was sort of working. The clientele there was sketchy. Looked like it was a long term living situation. The cops, however, made the rounds in the parking lot frequently!

Great check in

Old school Red Roof, tired, run down and after inspecting three rooms for check in decided to go elsewhere. Don’t believe the photographs.

It was a little run down and there were a lot of men hanging around outside, but cops were also in the parking lot multiple times. Other than that it was fine

Signs plastered all over the building saying they are 100% smoke free… room horribly smelled of cigarettes…. Get used to it after few hours. Didn’t get any sleep from the live in druggy tweakers outside my door all night. Never again

Good

Smells so bad. Cigarette smoke everywhere

Very dirty and gross. Unsure what the brownish red dried drippings on the bathroom walls and door were. Feces? Blood? Emesis? Absolutely gross. They do not perform any housekeeping and state that during check in. It shows

.

Great

Very Convenient location

The stains in the carpet, poor conditions are pitiful.

First of all, the security was very poor. There was little to no supervision, and entrances were left open without any staff monitoring them. I didn’t feel safe during my entire stay. Secondly, the cleanliness was unacceptable. The room was dirty, the towels were old and smelled bad, and the bathroom was clearly not cleaned properly. What made it worse was that the price was way too high for such a low-quality room and poor service. There were barely any facilities, and everything looked neglected. I do not recommend staying here and will definitely not return.

Fine as ever

For $113 and a one night stay it’s not a bad deal. It was clean and didn’t smell and that’s enough when you just need a bed for a night

It was fine for the money.

It was close to the main roads and the art show we were in

Very convenient

The cleaning staff was very friendly and attentive.

Clean, quiet and very convenient to everything!

We did not even get out of the car. The pictures online are clearly not of this location. There were like 4 cars in the lot and people fighting in the parking lot. We later discovered from our drivers that it’s not a good scene over there. We tried to get a refund, but the property manager would not respond.

My room was very filthy when I checked in. 1 set of towels for 3 days.

The staff here is very knowledgeable and nice.

None

It was not om the nest part of town

100% smoke free all around the facility however the room smelled terrible of cigarette smoke. Stains on the linens. Towels had hair all over them. I slept in an office chair for the evening.

Not the best but you get what you pay for. I was originally given a non smoking room but it smelled like someone had just smoked a pack of cigarettes in it. I told the clerk I wanted another room but she said she didn’t have anymore of that type room. She offered to “spray” the room. I said no. She stated that people smoke in their rooms all the time and there’s nothing they can do about it because they block their credit cards so they can’t be charged? I did eventually get another room but the clerk was rude asking if I did anything in the room, ie use bathroom, sit on the bed, etc. She was not happy that she might have to go straighten the room to resale it.

The rooms are old and dirty

The non smoking room smelled like an ashtray. The lady at the front desk wouldn’t check anyone in had to look around for a number and call for help.

It was quite and it was great.

Na

The room was ok.

Not good the room was awful people outside smoking weed not a good stay

I really enjoyed my stay the staff were friendly.

Everyone there was so nice and polite after staying at a hotel that I didn't like at all. I love Red roof inn

The bed was lumpy and the water stayed cold to shower. Clean room and nice staff

A little dated but the price is great, good location, friendly staff, and fairly clean

I love the one pet free policy the staff was pretty friendly for the most part, when we got into our room there were some dirty towels left behind from the previous travelers but that is my only complaint, would stay again :)

Very quiet close to everything

Horrible

I’m pleased with the Customer Service, everyone shows excellent hospitality.

Penny

very clean

I was traveling alone, with my dog, to get back to Florida. As a woman of some age, all I wanted was to get off the road, stay in a clean place, feel safe, be treated nicely, and to be on my way south in the AM. This facility gave me all those things. The staff was very courteous and friendly, the dog stayed free---no hassle, the room was clean and neat, the bed was comfortable, the TV provided channels that I like, I had an microwave and a fridge, I felt safe while walking my dog outside and while staying there overnight. In total, I was very happy with my stay.

This Red Roof Inn was a very pleasant stay. The location was very accessible and I will surely keep this location as a stay for my future travels to the area.

Tonight's check-in experience was exceptional. This is our first visit to a red roof inn (although we frequently stay in hotels) and the professionalism and efficiency of the customer service I received during our checking in process was up to par or exceeded what we have encountered elsewhere including upscale hotel properties.

Never again

I would never recommend this place to anyone.

clean, suitable, staff nice and helpful

Staff was friendly, but that was the only good thing about the hotel. The fact that my toilet was broken, my towels had hair from the previous use, and baby roaches in the bathroom were beyond my beliefs. We stayed long enough to sleep to hurry back to the highway

It's a basic room, mattress is not that comfortable, but everything is clean.

Good price. Staff was helpful. Would stay here again.

good service

the room was pretty clean for all the other issues the room had. Issues- The room my husband and I stayed in had a very musty odor, water damage on the wall and behind the bed’s headboard . The light fixtures were old and starting to rust . The toilet was leaking at the base and the floor was wet around it. The sink’s faucet was loose and the sink pipes were covered with yellowing broken pvc pipes. The shower leaked. No counter space in the bathroom. No luggage rack or even a place to put luggage except for the floor or on top of the room’s safe. The fridge had food left in it. The price we paid was less than most hotels around the area but way too high for the condition for our room.

The employees themselves were amazing and accommodating. We just felt the property was a little outdated and not the most clean. We stayed in the non smoking section. The first room we got was dirty. The bed was a mess and there were towels all over the place so they checked us into a room that hadn’t even been cleaned. The second room was “cleaned” but just smelled a little moldy. Cigarette burns in the sheets, nothing smelled very clean. AC was the best part. If you’re not picky and just need a place to sleep it’s not the worst considering the kind staff but they definitely need updating with all the other nice hotels across the street as options.

People kept knocking on my door for drugs. No coffee maker, had to run the gaunlet to the office for a cup of coffee, but they did have fresh coffee!

Clean safe the staff is nice and they provide prompt service and are knowledgeable

We did not stay hotel was awful toilet did not work in first room. Tub was clogged in second room along with the air conditioning not working