Country Inn & Suites by Radisson, Columbia, SC

The ceiling started leaking in my room. The room I reserved had a jacuzzi. The room They relocated me to didn't have a jacuzzi. They only reimbursed me $20.00 for my trouble. I need to speak with Expedia.

👍

I was there to basically sleep from 10p - 5a. I was working a camp at the nearby Army base. I departed to early for breakfast. I will say the staff were awesome. I put my stay in one day short and I received a courtesy call to go ahead and pay for the day and I could remain in the same room which was extremely helpful because I had no idea I had done that. I felt safe because the property is very well lit. I departed and returned during dark hours. I would definitely stay there again.

Good value, not too fancy.

Pleasant

Very comfortable, very clean. Loved the pool area. I was a little worried when I saw the outside of the building. It looked in need of a lot of cleaning, painting, window screens etc. But once we went in, and especially when we got to our room, we were completely satisfied. The staff was great too.

No comment Hairs on shower curtain and in tub. Half used beaut condiments like shampoo, body wash, etc. Each new tenant should receive new on. But was told the down replaced any until tenant after tenant uses them up. Very unsanitary. Noisy at night. Refrigerator kicks on and off loudly. Air conditioner makes lot of noise

I loved it all

Staff was friendly made sure I got everything I needed Overall good experience

The staff was friendly and helpful and we loved the checkout time was later than 11 We didn't like that the the doors had to stay closed at the pool because it got really hot in there with the hot tub and no air flow

The breakfast was pretty good

Sure! If you like roaches!!! My family traveled 9 hours for my husbands bct graduation at fort Jackson. I booked 2 rooms for all of us through hotels.com which was the only easy part. Check in took 45 minutes with 1 employee in training, left to check 5 people in. The hotel itself is older, 90s interior that didn’t bother me at all. I actually love that. Cleanliness was very much lacking. Yes it was dirty. I found the first roach within 10 minutes of getting to our rooms. Reported and physically took the bug to the front desk. Apologies were made, a call to the manager was promised & that was it. Neither of the mini fridges worked which I wouldn’t normally care, except I have a type 1 diabetic child and need his insulin to stay cold. I improvised and used ice/bucket. Also reported, apologies made etc same routine. Day 2, my kids attempted to swim in the indoor pool. It was green, cloudy & smelled like a pond. Reported etc.. the pool man was off. Last day found another roach, pool had been shocked so much your eyes burned to sit in the room after 5 minutes. 3rd roach walked right in front of my feet there. A room change was offered after my last roach report, and we were leaving in less than 7 hours at that point. Somehow their miscommunication in my reporting became my fault bc I didn’t seem to have “that big of a problem since I stayed”. Overall, I would’ve rather stayed in my van. The older little breakfast lady was a sweetheart & the only positive in that disgusting place.

The staff was professional & tried to accommodate all requests The property itself needs a lot of TLC. Things have gone unattended. The outside needs sprucing up to look more inviting compared to the other hotels in the area.

Pleasant

the staff were great, especially the ladies that were there at breakfast! Very friendly, helpful.

Very good

I ABSOLUTELY LOVE EVERYTHING VERY AWESOME CUSTOMER SERVICE

The only saving grace honestly is the awesome woman who works in the mornings doing breakfast. She is always so polite and helpful. We have always enjoyed her demeanor over our visits. The property on the other hand is significantly degraded. The staff did not follow through with needs even when addressed many times with different staff being asked for the needs. Breakfast is a mixed bag, they have cereal and muffins always with instant grits and oatmeal available. The hot food is usually a meat and eggs or potatoes and eggs. Get to the dining room at least an hr before it is done serving or you may miss the hot portion. The pool area really makes the property but they need to do maintenance on the ceiling desperately. The hot tub is nice after a long drive. The floors were very dirty and that was consistent through out the building, a simple pass or two of a vacuum would work wonders for the hallways. The room was typical size and does have a microwave and mini fridge which is very nice. The issue we had was the floor looked as if it had not been vacuumed in a long while, the bed linen did not seem fresh at all and we definitely did not sleep in the bedding. The chair in the room was completely torn up, even missing a complete/large corner of apolstery from the back of the chair. There was a used soap bar in the tub and they were out of conditioner and body wash on the wall, and a very small amount of toilet paper. We asked for them to be replenished but was ignored.

Very good

Exceptional

They moved me to room 109. Way better, only complaint all lamp plugins wouldn’t hold a small power block for cellphone. Outside of building was dirty from dust and algae. Needed power wash.

The place had tics in the room, insects and bugs. The pool looked like it was filled with mud. Nothing much, breakfast was also terrible.

Superb

We love it here Our home away from home

We love it here Our home away from home

Exceptional

The place had tics in the room, insects and bugs. The pool looked like it was filled with mud. Nothing much, breakfast was also terrible.

Everything was good, we enjoyed our stay.

... The manager (a lady) was extremely rude and unwelcoming first of all. I had called prior to arrival to make sure the exercise room and pool were open I was told both were avalible. Apon arrival they were not and the manager snapped at me when I asked her why I had to ask fo the WiFi 3 times downstairs. The floors in the hallways were wet. Everything was closed. The breakfast was terrible. When I was making myself a waffle. That I didn't eat the other manager. Theadys husband kept walking last staring at me over and over and asked them if I had a room here. YES I have a room. Like I'm coming in for a free terrible breakfast ? The room was decent but the bathroom was dirty. There's nothing close to here to get food. This place sucks To the manager. You need to take classes on customer service

... The manager (a lady) was extremely rude and unwelcoming first of all. I had called prior to arrival to make sure the exercise room and pool were open I was told both were avalible. Apon arrival they were not and the manager snapped at me when I asked her why I had to ask fo the WiFi 3 times downstairs. The floors in the hallways were wet. Everything was closed. The breakfast was terrible. When I was making myself a waffle. That I didn't eat the other manager. Theadys husband kept walking last staring at me over and over and asked them if I had a room here. YES I have a room. Like I'm coming in for a free terrible breakfast ? The room was decent but the bathroom was dirty. There's nothing close to here to get food. This place sucks To the manager. You need to take classes on customer service

It is an older hotel, but they do a good job cleaning the rooms & hallways. But you can smell the cigarette smell in the hallways. Could use a refresh (new carpet / paint). The staff were all friendly and when we went to the pool (5 min after it was supposed to open) and he wasn't quite done cleaning was very nice and explained just needed to wait like 15 more minutes. The machine for pancakes was not working & the buffet only had potatoes and chicken for breakfast... no eggs?

Our only complaint was the breakfast buffet the first day of our stay. There were only hard boiled eggs, old potatoes and hard sausages. The second day had a better set up with egg patties and softer sausages. The attendant was sweet as were the housekeeping staff!😌

Wonderful stay for Memorial weekend!

Staff very helpful. Room very clean although dated. Great stay for the value. The outside need some cleaning and possible updating. We stay there anytime we are going to events in the area.

It was an older hotel, it for sure needed more upkeep and had terrible shower pressure.

The heater in the room was broken and was giving off 80° heat on an 86° night. We had the air conditioner on but could not cool the room. The one bed was soaked through on the left end. The other bed had mud all over the sheets. It refused to take a,shower as there was a black ring around the tub.

Thos is a great place to.stay while attending an event at Fort Jackson.

I recommend replacing the toilets.

In better condition. Upon entering the room we agreed that we simply could not stay at this hotel. The walls and carpet were heavily stained, the furniture looked 30+ years old. It had to be the original furniture - worn and tattered. Then the most important test. We laid on the bed, looked at the room from that vantage point - all the stains on the walls and ceiling the pungent and unpleasant odor permeating the hotel was even stronger in the room. We jumped up from the bed reflexively and started looking for a new/different hotel. Once we booked a new hotel, we informed the front desk staff that we could not stay. They said they understood and would refund our money minus $25 for a cleaning fee. OK 👍

The hotel was very disappointing. It was dirty, the room had a very old musty smell. We ended up not staying there. After checking in , we actually left and went next door to the Hampton Inn.

The customer service was amazing, and the staff was very friendly and accommodating throughout my stay. The room itself was okay, but there were a few cleanliness concerns, including crumbs on the floor and the tub not being completely clean. I also had an issue with the iron burning a hole in my shirt, even though it was set on the linen setting at the lowest temperature. Other than those concerns, the overall stay was okay.

Ended up not staying. Had some issues at check in as I was initially paying cash, had to add it at atm and didn’t feel like going back after learning pets not welcome. We were in town so my daughter could see her dad once more before he declines and I wanted to ensure a discount would be honored as he’s a veteran. Hotel looked nice in lobby but I do believe it may be Indian operated.

Some of the fixtures in the room are dated and need repair, but the room itself was clean .

The staff was friendly, but the property needs an upgrade. The hallway had rolls of carpet and the construction was across the hall from me. The laundry room was out of order. I will not book this hotel again.

Bathroom smelled like cigarettes carpet seemed filthy. Had to by disinfectant and Lysol and other cleaning supplies

This hotel is now owned by an investment firm per a sign in the lobby. It was very dirty and not maintained. Our first clue was that there were only about 5 cars in the parking lot, a pile of couches in the parking lot, and several screens on the windows were torn. At first we weren’t even sure it was still in business. Staff was friendly but after checking in and getting to our room we decided to leave. Mold and rust were in the room, a lamp shade was broken and torn, the curtains had small holes in them, and it was obvious it was not kept up. We left and went to another hotel.

All good

Like many hotels in the Choice portfolio this one could use cleaning and better maintenance. Room was ok and breakfast was better than expected.

My room window was propped open like they were letting people in the window both of my rooms that is not safe and good second there was a bug in my sheets so I have to order new sheets. The staff was great. The breakfast food was great. They need to update the painting inside and out and pressure wash the building. I did not like that. I did not receive a refund for a stay that I didn’t stay at that was $130 of incidentals that I did not even use.

No a bad stay, staff was urgent to help and professional, the elevator was a bit sketch with the dim lighting and functionality.

The room was clean and the breakfast was tasty. But the STAR of the place was the front desk clerk named Tre ( i am not sure if the spelling). She went above and beyond. She was very friendly, accommodating, helpful, humorous and made the stay more than worthwhile.

The staff was very nice and helpful. The building was clean but old building and old furniture. Need to update building, furniture, and bathroom. Water was hot which was a plus. Just seriously need updating!

run down property. pealing wall paper. this hotel had a terrible odor.

Front desk people were SOOO nice and accommodating, and clean couldn't have asked for a better experience!

The staff was excellent, polite and very friendly.

Bed not to comfortable and the tubes are very slippery I fell it !!

The staff were very helpful and pleasant. However, the rooms and facilities were definitely well worn (torn curtains, worn out carpet and damaged walls). Breakfast was wanting as it only included chicken nuggets and potatoes, along with dry cereal, etc. Missing scrambled eggs, bacon.... not what I would call a full breakfast buffet as advertised. The pools and hot tub didn't look clean and inviting either. Too bad as it wasn't what I remembered Country Inn and Suites quality looked like.

I can't believe you really want my opinion. This isn't about the hotel stay, that was in March. When I made this reservation it inserted the wrong date. I immediately contacted you folks at Hotel.com to get it straightened out. I was basically told you wouldn't correct the error. I even contacted the hotel manager, she said all you had to do was contact her and she would allow the refund. Your representative was terrible, kept saying the hotel was the problem. I stayed there on the original date I wanted, but you would not refund me for this recent date. I WILL NEVER USE YOUR SERVICE AGAIN, AND ALL MY ASSOCIATES WONT EITHER. Your website made the mistake, but I paid for it. Still can't understand how it changed the date . Very disappointed in how your representatives treated it like it was nothing. They had more than thirty days to correct it but chose not to, well say goodbye to a former customer.

All clean and nice service,

Great room ! Out dated by clean . The chair in the living room is stained and old. I just put a towel on it. The Jacuzzi was really nice. The bathroom was big and nice. The bathroom was really clean. The pillows were the only thing I didn’t like, but the bed was comfortable, and the breakfast was really good. The staff are all very Polite and nice. I would definitely stay here again.

The hotel was nice, pool looked great. The staff was very nice and helpful. We travel to Columbia frequently and we will stay here again.

The staff was very friendly but the accommodations are old and need updating even the front door. Needs new paint and flooring.Breakfast was nothing special.

Your staff was absolutely amazing. Very kind, very professional and very patient (we all came in

G

Rooms need updating, pool area needs updating. Run down and in need of REPAIRS!!

Cleanliness (or lack thereof) The room was visibly dirty. Specifically: The Carpet: Sticky in several spots and covered in mystery stains that I didn’t care to investigate. The Bathroom: Grime in the tile grout and hair in the shower that definitely didn't belong to me. Furniture: The upholstery on the "easy chair" was frayed and looked like it hadn't seen a steam cleaner since the Clinton administration. Condition of the Property The fixtures are dated and falling apart. The AC unit sounded like a jet engine struggling to take off, yet managed to do very little actual cooling. The walls are paper-thin; I was treated to a full audio documentary of my neighbor’s phone conversation until 2:00 AM. Bottom Line There is a difference between "budget-friendly" and "poorly maintained." This hotel falls firmly into the latter. Save your money and your sinuses—find somewhere else to stay. Pros: It has a roof. Cons: Smells like damp regret; hasn't been deep-cleaned in this decade; general lack of maintenance.

The room was completely dirty when we went to the front desk, (nmitch) brought us cleaning supplies so that we could clean the room ourselves and said that if we kept bothering her she would call the police to have us removed from the hotel, since she had many people to check in.

Dod not use breakfast,,,? Room (housekeeping left trash besode bed, and starting bottle ion refri. Strong smell clorox.

The woman at the check-in desk was very hospitable. Everything else needs to be torn down and scraped away. The hotel is very old, and it shows. The hallways are dark and dreary. A pervasive odor of weed and stagnant air throughout. The furniture is old and worn. The carpet is from a different century. There was standing water already in the tub. The pictures on their website are inaccurate and don't represent the ancient structure. Not worth the money and I'm being kind.

Friendly staff, decent room, breakfast could be better.

Breakfast was nice , rooms were pretty decent

Hotel is run down a bit, room smells clean bed was comfortable, staff was very pleasant and breakfast was average .

Love the staff and the pool and in the room was clean’

Clean rooms, friendly staff, love the room and quietness, hot tub was great

Nice breakfast. Clean room. Decent area.

I love that it was close to restaurants and places to go shopping. The staff were friendly and polite during my stay.

not terrible

The air conditioning didn’t work, room was very dated and not very clean breakfast was ok

No pancakes or scramble very disappoint

A

It was an older property that can be updated but the staff, area, and accommodations were good.

This is your typical Country Inn and Suites. A good value, but nothing special. Certainly a fine place to spend a night or two.

Property and building need remodel but it was fine. Pool area was not in the best condition but it was fine. Breakfast was great and the staff were excellent.

Every thing was near by. The staff was amazing. Nice hot tub

The property is not well maintained, cleanliness was not good at all. Furniture in rooms we had were stained and looked dirty, carpet was dirty granddaughter was crawling on floor and pants were nasty when she was done. My daughter n laws bathroom was dirty when checked in and asked for someone to clean it and they never came so she had to do it. I would not suggest staying there. The only good thing is the staff was very friendly and nice.

Breakfast buffet was delicious and it helped job start our day without even leaving the hotel. Parking was very close to the front door.

Dirty carpet & upholstery. Bathroom & bedding were clean. Empty lotion container. Biscuits hard as a rock. Only pancakes, potatoes & gravy were hot. No eggs or meat. But a variety of breakfast foods. Dated, neded some refurbishment.

Cockroach’s and filth

We had been driving all day and decided to pay a little more for a hotel we thought we could get a good sleep. Nope….party in the parking lot outside our room and in the hallway outside our door. All night! I think people live in this hotel. We called reception three times but they never picked up. Finally at 3am we got dressed and went to the front desk and they said there was nothing they could do even tho they acknowledged the noise. We asked for a refund but they said they couldn’t since we booked through a 3rd party (Expedia). We left and found a place to sleep in our vehicle. To top it off the room was disgustingly dirty - hair, stains you name it. We complained to Expedia and they called the hotel and someone named ‘Trey’ lied telling Expedia we never called or told reception about a problem. So frustrating! Stay away from this hotel!! We will never book a country inn and suites ever!

- There was no smoke alarm in the room. There was a place where the smoke alarm had been, but it was not there. - The water pressure for the shower was almost nonexistent. - The handle on the sink had to be just right for water to come out. - It took forever for the water to actually get hot. - The remote control for the TV had to be held and pointed just right for it to work. - There was smell in the hallway that can only be described as funky. I know this is a discount brand, but I will be avoiding this brand in the future.

Place was nasty and there was no service left property without checking in

Clean

The hotel was on bad condition. The room was very dirty. The shower was so dirty that we were did not want to shower in it. I would have tried to find a different hotel it after I saw the room if it wasn’t so late when u checked in.

The property was dated. Not clean enough for my standards. I suggest asking the owner to remove all carpet and replace with something easier to clean and maintain.

Just ok

Great staff, very friendly and accomidating

The staff were great. Clean room and nice breakfast.

No one came to clean the room, even though it stated the room would be cleaned after 3 days.

Staff were very helpful

Rooms need some updating

The room was clean and cool. The building needs some remodeling

Clean room, good location, especially close to Fort Jackson, great staff, excellent customer service!

Bathroom not clean, had beard hair from previous guest. It smelled like previous guest had smoked in the room. Front desk called to ask about the room, which was kind, but we already unpacked and were in bed. They said they could come up and spray something to help with the smell

hot tub was amazing, indoor pool was warm and relaxing

I have never been to a US hotel (especially not one as disgusting as this) that would not check me in without making & keeping a copy of my driver's license. I was happy to present it, but there is absolutely no reason for them to make a copy. Or insist on keeping the copy upon my check out.

Did not use spa. Heat worked fine.

Desk staff was helpful and friendly. Room was very dated, think 1975 since it was decorated. It was clean though and the bed was very comfortable. I do not understand why some hotels do not take the time to remove stains from furniture, touch up scratches and replace missing caulk on bathroom fixtures. Simple things that can really make a room better. Also, the breakfast sausage was as hard as rock and could have broken a tooth.

Room was ok but needed two light bulbs. Tables by beds are really old and sockets on lamps are useless. Parking lot is dangerous and dark and full of trash

The only positive with our stay was the hotel’s location to the interstate and our relative’s funeral service. The hotel itself was outdated and showed significant signs of wear and tear. It appeared it hadn’t been updated in twenty years. It took over 15 minutes to check in, even though I had a pre-booked reservation. The woman appeared curt with us during check-in. We had no body wash in the shower, and the sink was dirty around the stopper. I had to make two separate trips down to the front desk — once for more bars of soap, the second time for a hairdryer after I discovered one was not provided in the room. The only updated feature of our room was our television; even that was difficult to use at times because the remote lost signal with the television. The phone looked like a 1990s relic long past its prime. The lack of outlets around the small bedside table made it difficult to charge our devices. I was only able to use an outlet on the other side of my bed because I had longer charging cords than my father. The one outlet in the bedside table lamp did not work. I had booked a room with two queens, but we were put in a room with two double beds. Breakfast was lacking. The biscuits were hard, so the only thing I ate was a bagel and some pre-packaged muffins. The staff were more pleasant the next morning, and the front desk employee apologised for issues I mentioned regarding a clog in the sink. This was our first and last stay at this hotel.

Excellent customer service, Natasha, Tre, & Ms. Brenda. Great staff. Nice breakfast! Room was clean and accommodating. Bathroom and shower nice and clean. The hot tub and pool was amazing. Stayed 7 nights with family. Will definitely stay again when visiting Columbia.

The staff was very friendly rooms were clean but a little dated.

Room and Building is in need of Repairs and Updating Radisson is poor..

Yes

Indoor pool and hot tub were very nice. Staff were exceptional and very friendly.

Great time. Great hotel and enjoyed the pool

We never took possession of the room. After viewing the property when we arrived and asking to see the room prior to checking in. The hotel was in such disrepair when we pulled up my wife checked reviews and one site said they had bed bugs recently. Upon entering it was extremely dirty inside with sand like dirt all the way up the stairway. The hallway carpet was stained beyond recognition and the room couch was badly stained. The hotel would have also added a $65 damage deposit to the stay. Total scam. The desk clerk was very kind. She called her manager and asked them on her own to not bill our booking and they refused due to how it was booked on Expedia. I contacted Expedia and they said they tried to contact the hotel and could not get a response. I plan on calling the local health department when I return home and cancel my affiliation with Expedia if I get charged and don’t get a refund.

Bad breakfast, wasn’t clean.

There was no trash can in the room.

Breakfast was awful! Luke warm coffee

The staff was all very kind and friendly. That is the only good part of this hotel. It is sadly in need of repaired and care. The carpet and walls look 20 years old with peeling paint, messed up woodwork, and stained carpet. Our room had a hot tub but the caulk was cracked and missing, grout missing from the tiles. The tub looked filthy. The wall had been repainted but they had painted around the sprinkler system and about 2 in from the ceiling and just stopped. The lighting was dim and one of the three lamps was missing a light bulb. The hair dryer was busted but still in use in the bathroom. The elevator door only opens 3/4 of the way. It's a super cold day for South Carolina, but the room was freezing and we had to turn the temperature way up and then leave to get it to a place where it was comfortable to stay there.

Staff

Friendly staff, ok breakfast, clean room

Friendly staff bed extremely comfortable.

The building is a little tired but with that said, the staff was friendly and talkative, hot water shower, comfortable room and convenient location off the highway. Breakfast was what you would expect; not spectacular but satisfactory.

Great location. Breakfast was mediocre

Friendly staff, including housekeeping staff

Property and rooms very clean.

Clean pleasant staff everthing was wonderful.

rooms were clean and the beds were very comfortable

Young man at desk was welcoming and efficient. Decor was attractive. Unfortunately the beds were full of someone else's hair. Not just a hair or two-- dozens of body hairs. Looks like they didn't change the sheets before we checked in. We were too tired to complain so we just slept on top of the covers. Breakfast was lukewarm powdered eggs, greasy sausage patties, pancake machine, and some cereals/fruits etc.

Clean comfortable room

There was hair in bathroom everywhere

It was dirty and run down. We didn't stay. There is no way this place is a 7.8 customer rating. This is the worst booking I ever had on Hotels.com

No (it water. No pre notification. Hotel empty. Had to make other accommodations at 7:00pm for that night. Cost approximately $40 more. No help locating a different hotel.

Staff and cleanliness

The staff were amazing. Very helpful and welcoming.

Wonderful

My daughter in law and I booked a room each. Our rooms were beside each other, but a few minutes later my daughter in law informed me they were changing rooms. In the morning I found out her roomwas infested with roaches. She even took pictures including of a live roach on the bed. Have I known we would have left that evening. Neither my son, nor granddaughter were able to sleep concerned that the new room had roaches too.

the front desk staff was awesome, the room was clean and cozy

Clean room, very comfortable

Great stay

The pool area had lots of mold showing there was no soap. There was no bath gel. They did not even have anyone asked about it. Breakfast was fair at best.

- [ ] Cigarette holes in sofa - [ ] No extra blankets/pillow for pull out sofa - she initially refused me then said they are in closet in room but I looked there first so …wrong!!! She finally gave me a set after seeing my frustration and wrote the room number down - [ ] Had to kill roaches - [ ] Smells sour - [ ] Carpet dirty - [ ] Had to pull teeth to get “extra” towels as there were 4 of us in room and only 3 sets of towels - again she initially said no and there are towels in the room then again from my loom gave me only 2 bath towels and no more face towels. - [ ] Broken lamp - [ ] 4-plug on desk only 2 worked - [ ] Luke warm water as it NEVER GOT HOT no matter how long I let it run - [ ] Breakfast not good This is the WORST place I have stayed in years and will NEVWR stay here again. Disliked this place for sure - sour smell in rooms and hallways knocked and chipped furniture. Property co do tip s were terrible and poor customer service for sure .

Our room was horrible. It had a bad smell. The pool floor has hair and such on the ground. Most of the screens for the window were hanging off the side of the building. There was no blow dryer and no Kleenex. The front desk person said they were giving us the biggest room. It was two queen beds and was clearly missing a couch from the room. The 4.8 stars was 100% incorrect.

People were great, but the whole building needs a renovation lots of mold over by the pool. There's no soap in the bathroom. Just seems to be way off actually hoping we might get a refund but not quite sure how to do that.

F

Ok

Bathroom wasn’t clean. Bedding was torn and stained. Hallway reeked of weed.

Breakfast not so good....

My room was clean with comfortable bed and hot shower.

Will not return

Staff and clean rooms

Will stay again

Check in fast and pleasant. Room was fine although it shows wear (door knob indentation in the wall, holes in wall in bathroom where soemthing sued to be mounted. Bed is clean and nice. Room is spacious.

The hotel building is too old ......

Checkin was slow. The lady in the breakfast area was very friendly. The hotel could use updating. The room was clean.

The staff were fabulous, kind and courteous:)

I booked for a party of 8 through hotels.com and it split us into 2 rooms. I made the incorrect assumption that my rooms would be connecting since I had several minors with me. Wrong. I am given 2 rooms next to each other floor. Not ideal, but we would make it work. -until we saw the rooms. One absolutely wreaked of cigarettes and weed. So I had to ask for a different room. We ended up on the same floor still, but the room was gross. Hair all over the bathroom counter, toilet, and pubes all in the shower. The lamps had holes, the curtains had holes… it was just… not the standard I’ve come to know at Country Inn and Suites. Do yourself a favor and stay at any of the other 4 or 5 hotels on this block!

Clean room & nice staff

Na

Bed bugs in the beds, i have video and picture of it

Perfect

The staff was very friendly and helpful. The first day the breakfast was awful. The second day it was much better. The hotel itself is in need of upkeep and repairs.

Arrived late pm after long long day on the road. We were greeted immediately and in our rooms in less 20 min. Very professional and accommodating.

Very Very old and out of date rooms. Hardly any outlets to use and NO USB ports at all. Just couldn’t get over the feeling of everything needing a 20 year update.

Yes

The breakfast meal was fresh. I did not drive to the hotel.

Room was in poor condition - bed did not have a top sheet and looked like it was slept in, had a smell of smoke, and curtains were in poor condition. It took 20 minutes of running to get hot water and there were no cups in the room. Not what I expected from an Ascend collection hotel.

Staff was very friendly and welcoming! The breakfast was good for a continental breakfast with some protein. Hotel needs some TLC. Room not very clean. No tissues. The hotel needs some paint where it’s worn off, carpet updated, mattress pretty thin and worn. Ran out of towels and wash cloths.

Room was very clean and bed extremely comfortable

Wonderful employees and so helpful

Staff was great. Room wasn’t very clean.

Staff was excellent. Property needs updating.

Staff was great. Rooms were nice and clean.

A good off-the-interstate stay with no surprises. Staff was friendly and helpful. Location was somewhat noisy, but the room was quiet.

Room was fine. Front desk staff will stop waiting on paying customers trying to check in, and take phone calls and have long coversations instead with people on the phone, who are not standing in line waiting, while we watch. Unbelievable.

So before I booked I always read the reviews. Some were good and some no so good. We stayed for 1 night and it was fine. Something to consider it is a older place and what comes with a older place is outdated stuff. It was comfortable and you are only staying to sleep there, not hangout. If you want something fancy go stay at one of the newer hotels. For the price I believe I got my monies worth and the staff was fantastic. Would I stay again yes.

Raddison should be ashamed to have their name on this property. It is very dirty and dingy. The carpet was nasty, the furniture was all banged up. Walls were scraped up and paint peeling off everywhere. Wallpaper was falling down. It smelled like marijuana. Just nasty overall. Staff was nice

The staff was really friendly but TV in room didn't work AC didn't work bathroom was dirty bed was uncomfortable wasn't worth what paid for

The place is old, needs updating, the room & the carpet smelled musty and moldy, the room key took 3 times to unlock and move the handle before it engaged, the electrical outlets were old and did not fit my plug ins, the shower was hard to engage, the TV remote volume did not work, the remote in the living room did not work, there were no USB outlets to plug ANYTHING in, there was short staff, so service was EXTREMELY slow. If I had known someone in the area, I would have NEVER spent time here. It was HORRIBLE and I don't know how your owners can consider to honestly book this place.

From the front desk clerks to the cleaning staff to those who kept the breakfast buffet supplied each morning, the hotel was excellent. However, those planning to use this hotel should be aware that the bathroom is VERY small. The door barely misses the toilet when opened and the toilet is so close to the tub that there is no room to place the bath mat on the floor. Beds are comfortable but the rooms are not as noise-proof as we would have liked. We could also hear folks talking outside our window from the second floor. The hotel is in close proximity to Fort Jackson for anyone going to see the graduation of their soldier from BMT.

It is an older hotel but for the price it was great and it was very convenient to what we needed to do. Thank you very much.

Pictures make it seem like a new/updated hotel. It’s definitely far from that!

The room was fine, beds were fine. Surfaces wiped clean etc. However you could see dirt debris in all the corners where more thorough cleaning/vacuuming would have taken care of that. This was not a one time miss but a build up over time. This is why I didn't give higher overall ratings.

The entire hotel is in need of an overhaul. It’s old and outdated.

Everything was great. I wish I remember the name of the employee who checked us in around 5pm on Oct 7- she was absolutely so funny and welcoming. She even arranged for my in-laws to have a room on the same floor as us. We loved this location for our visit to fort Jackson. Highly recommend it for families with kids as the pool is perfect and the hot tub works great.

The room I stayed in no lights worked in the living room or sitting area. I reach for the light to see if they were loose and were grease dirty. bed and bath area were clean . but room needs repairs

ok

Good value.

very easy!

Property was old and unappealing when entering the front door. Staff was great. My room was not done when I checked in. Cleaning staff left 2 pillows in the middle of the bed with no pillow cases.

Although room was clean the hotel is in total disrepair.

ehhhhh. wouldn't there stay again.

The hotel needs a MAJOR overhaul.. worn and cruddy looking and feeling.. bathroom was clean, as were the sheets.. furniture looked beat up… bedspread really worn, carpets (yuck)… in desperate need of being replaced.. front desk gentleman was polite and professional..

This is an older hotel located among every hotel available. The indoor pool was very popular. The room was large with coffee pot, frig, micro and safe. The bed was very comfortable. Restaurants seem in short supply, mostly fast food, especially considering the number of inns in the area. If you make a left coming out of the inn and drive probably 2 or so miles, there is a plaza on the left with a Paneras and another across from it. I think the name had hickory in it, it’s a sport bar and the food is excellent especially the ribs.

Staff in general was helpful. But I lost my wallet, on friday at the hotel. I asked to see and review the 5 mins I walked from the front desk to my room. After speaking to every desk person I was told I have to wait until Monday morning to get answers. I lost my wallet, with all ids, credit cards,money etc. These people didnt care what happened to me. I was lucky to have a friend help and a passport. If I didn't, I wouldn't be able to fly home. Mind you I am 13 hrs away with no money, or id's. And I am told to wait 3 days. What corporate persons tell this to a client? It is absurd, and totally unprofessional. The person who made that ultimate decision should be terminated. As a retired manager, I would have given priority to such an issue.

The staff was so friendly and accommodating. The hotel could use some updates, but for the price it was good.

The furniture is in desperate need of and upgrade. The outside is very rusty and needs a paint job!

While the staff was very helpful and professional, the property and rooms were

The unique part are the front staff i forgot they names the lady and the gentleman very nice and professional the best

The staff is friendly, breakfast is great and the rooms are comfy and clean

Outdated but the employees at this place were phenomenal. Front desk lady was the kindest and everyone in the cleaning crew that we came in contact with were so sweet.

Overpriced for accommodations. Was very dated. Sink dripped shower was tricky to turn off. Breakfast was so-so. Staff was very friendly, room was clean, beds were fine.

The staff was wonderful, friendly and really helpful. The room was very clean but in dire need of facelift. This property could be great with a good amount of TLC.

Clean room

The property is in extremely poor condition. The room was old with paint on the walls cracked, the room was partially clean with dirt around the edges of the carpet, there were no mirrors in the room & far too many things to mention. We were told that it had been purchased by Radisson but another company was taking over. I wouldn’t recommend staying here. On the positive; however, the staff did EVERYTHING possible to try right the wrongs. They fully understood all of our issues but weren’t able to rectify them.

Great staff.

It’s a great value. Very friendly front desk, breakfast and housekeeping.

the property was very clean and neat, quiet for relaxation!

Nice place

The room was in a great location and the front desk customer service was amazing I don’t remember her name but she started at 7:00 am great customer service!!

Would not recommend or ever stay here again!

The room was clean but tired.

Plenty of parking room was clean staff friendly will visit again

Very relaxing quiet staff was welcoming very pleasant pool indoors warm water great size hot tub priced very nice will cost again

Dead bugs in the bathroom

Good breakfast, nice staff just needs a little updating.

Very mice

Staff & service excellence, tub could have been cleaner.

Wouldn’t let us check in so we lost our $200 and had to sleep in the car after driving 5 hours

Properly has the potential to be amazing. The staff at the desk, they are all amazing, friendly, knowledgeable and easy to talk to. The rooms just need a little more love. Bath tubs still had grime and hair from the last customer, toilet seats had butt crumbs, bed sheets were dirty, all had dirt stains, not to mention the dead roach behind the trash bin and the empty soda can on the counter. Easy self parking available, AC worked well, There is easy access to the pool which was great.

In town to complete some projects, spent two nights, bed was comfortable and firm, just right for me. Furniture could use updating, stained and worn. Overall a nice stay.

The place is in a good location, however the hotel does have moisture and mold like spell in the room assigned. Definitely needs to be upgraded, the area

Great breakfast, clean pool and hot tub. Beside the amount for the rooms expect a 65 dollar deposit and they are cashless which was a problem for us when we got there which put all 6 of us in one room for the first night we needed 130 deposit and that is when we found out it's cashless. The daytime desk clerk(probably manager) took excellent care of us the rest of our 4 night stay.

The staff were friendly, courteous and accommodating. The facilities were old and worn. Our first room had a bad smell so we requested another room which the front desk gladly provided. The second room was better. The breakfast was fair but the eggs and sausage were not good.

This hotel was below average for me. When we opened the door to our room it smelled very musty. I attempted to open the shades and window to get some fresh air and was welcomed by a bunch of dead and some alive bugs. The beds were comfortable and linens were clean. The architecture (faucets, pictures, furniture) were a bit outdated.

Decent area and the front staff was exceptional. Stayed one night due to football game. Hotel rooms could use updating between stained couch and carpet. Bathroom sink did not drain well at all. Also door at the end of the hotel stayed open all night into the next day. That part seemed unsafe.

Staff was very kind! Room was clean and had no issues. Definitely would book again.

Natassia at the front desk was exceptional. The hotel was pretty dated, and the breakfast was lacking but the rooms were clean and the pool and spa area was a nice treat. Quiet location, and will definitely be back!

Clean nice big room

La habitación no estsba totalmente limpia, el desayuno era limitado.

I would be happy to submit pictures. Holes is LR chair. Sofa had seems frayed into tears. Bathroom not cleaned ( this is family site).Bed rumpled. Left before staying and was refused refund. Moved to differerent hotel immediately. Caters to a less discriminating clientele.

Rooms are nice and spaciois. Jacuzzi option for some rooms. Nice beds. Cool indoor pool but definitely enjoy the hot tub. Will stay again.

Breakfast was good.

Rooms were smelly and unclean

The hotel met our needs perfectly for a place to sleep while passing through!

Everything. It was clean. The pool was clean check in and out was easy. The safe was geat. We enjoyed our stay and would stay again

Clean comfortable bed

The hotel was conveniently located for our needs. However, it was rundown (under maintained). The indoor pool ceiling is about to collapse. The bathtub in our room was slippery. The carpet looked dirty like it had not been replaced over 10 years. Wallpaper peeling. A little paint goes a long way and could make a big improvement. I will say the breakfast was good.

Good stay

It was clean and the staff were very nice. It was a bit dated though and definitely needs updates. But for the price i was not disappointed

Room was not clean had dirty rags laying around in the room. Body wash dispenser was not filled didn’t have enough..

Notice: Great breakfast included pancake maker and chicken fried steak w/ southern sausage gravy. Staff are all friendly southern folk!

Will never lodge here again , very dirty hotel

I highly recommend that you find another hotel to stay in. This place was the most disgusting place I've ever stayed in. Stay away.

Run down. Could use some updates.

The staff person was great, but he was the only one at the desk and very busy. Room needs updated. Noisy - right next to the highway. Not a good value in the $100/night range.

The hotel is old and can use some updating but it was fine for a quick stop to sleep before we finished our travels. The hotel seemed very safe and there was a hot breakfast in the morning.

Furniture in room had holes in fabric and seams torn on sofa. Toilet had dried stains on front. Ceiling stains from roof leak. Entrance door to lobby has dried dirty hand wear not cleaned or painted for extended time. Halls heavily marked from cleaning carts. In room less than an hour and no refund, wasted that money when we left.

Wonderful

Our room felt more like a dirty motel than a hotel. It is in the very back of all the hotels, our room smelled, curtains had holes in them, had to use a hair clip to keep them shut. Furniture was well past its use date, paint was peeling everywhere and the bathroom tub has patches were someone tried to fix it. Only decent thing was the breakfast. Will not be staying there again.

Excellent

I didnt get to check in!

Not so good. Rooms need updating. Pool area was hot and dirty from alot of kids. Smelled like urine. Staff rude

Breakfast was really good. The area was quiet. Rooms were clean. The staff were friendly and helpful. The price was affordable and nice for an overnight stay. I didn't use the pool, but it looked very nice and refreshing.

Just the way was described

I enjoyed my stay. It was great get away experience . A break from home; new fresh scenery.

Water flow was too slow in the shower Breakfast was very poor and repetative Value for money is very poor

The property and the staff was great. I enjoyed my stay and the breakfast. I wish they had a bit more.

Loved the pool for the kids! Breakfast was also good, but the best thing was the staff. They went above and beyond.

We stayed from July 9th to July 10th and arrived late at night. The woman who checked us in was amazing. She was very quick and warm and happy to help. We got to our room and the a/c was not working. I walked down to the lobby to let them know and she quickly found us another room on the same floor so we wouldn’t have to go back up or down the stairs with our luggage. She was apologetic and quick to resolve the issue and very genuine in her concern. The woman at breakfast the next morning was great as well! She handled a tough situation with a guest like a pro and was very welcoming. You could tell she took pride in her work and area. The room was ok for what it is and what we paid, but we were really just looking for a bed, hot shower, and breakfast the next morning; all which were successfully accomplished by our stay here.

It was great stay and the staff were very helpful!

Parking was a bit much

They don’t serve breakfast on time

The hotel looks like it could use some upgrades but was a cute little place to stay. The air in the room felt a little damp when we walked in, but the room was decent and clean. The staff were very polite and very cheerful especially in the morning which was nice to see. Decent quick Saturday breakfast. The hotel was nice and quiet in the evening. I would definitely stay here again.

The breakfast was wonderful and the pool and hot tub were great as well. Staff was very pleasant and professional.

Property seemed run downed.

I enjoyed the pool, the staff was nice, breakfast was great.

Awesome staff

Nice hotel for the price the staff is awesome

It was just average

The hotel itself was okay. The front desk lady was very. But I will never stay on the second floor again. The people above me was very noisy. In the room I was in housekeeping did not clean it thoroughly a sock was left in the chair.

We will definitely be back 😁

It was fine

We had a great stay at this hotel. The room was clean, and the beds were comfortable. The bathroom was well stocked with everything we needed. Breakfast was a pleasant with plenty of options and a quiet dining area to enjoy it in. Overall, a smooth and enjoyable experience. Would definitely stay again!

The staff is very accommodating

Very clean

Pleasant facility. Excellent breakfast.

Great stay

Love it

Pool could be cleaner the room was very clean

Very quiet and neat

The bathroom particularly needed updating and wasn't as clean as it should have been. The bathtub was peeling and the shower didn't work well. My grandchildren loved the indoor pool after a long day of travel which is why we booked this location.

nice place

Bed was really hard but other than that! Everything was great!

Room was clean, hot breakfast was good

This hotel is in bad shape as far as cleanliness. I'm not sure how it received high ratings in the past month unless people were staying in better rooms than we were. The hall carpet is really dirty, and the room is so badly in need of a paint job. It really looks sad and let's one wonder how clean everything else it.

It’s ok

Very good breakfast. Clean comfortable room And accommodation of my handicapped condition was treated professionally

Nice desk clerk

Ok

I liked the affordability. I had my grandchildren whom I haven't seen in some time! It was great to see them and have then stay with me! There was plenty of room for is with the King suite!