Extended Stay America Suites Dallas Coit Road

Everything Nothing

Its not the Ritz Carlton. Its cheap and you get a big room and free breakfast. Thats about all I can say positive about it. Clean wise it wasn't filthy but could be a lot better. Staff interactions were limited my first experience checking in I waited an hour in the lobby for someone to even get there to check me in.

Exceptional

So disgusting ...

Passable

Disappointing

fine room toilet paper was very thin and some outlets did not work.

Everything was good and good place for sort or long stay.

Everything

I truly enjoy the staff.. theyre very kind and understanding... when you show respect, they reciprocate, and that means alot!

Everything

Nothing, I loved the property

It was clean, quiet, and the stay was very friendly Nothing, I loved the property

Jodi is a doll :) clean room great staff

Close to childrens hospital

Close to childrens hospital

Definitely would not recommend.

Staff is rude for the most part. They do there jobs but don't expect t a helping hand past what is due. Property was maintained and clean.

Clean, close to public transit No pool

Clean, close to public transit No pool

Customer service (front desk) provide us with everything we need. And ( housekeeper) was really attentive and nice.

Exceptional

Exceptional

Everything

Its small but has all you need. The beds weren't that stable.

The beds weren't that stable.

The room was clean all but the floors needed to be mopped and the two stove eyes were not clean, they had a black something on them. Got coffee at 9 and it was cold this morning. Other than that it was a good stay.

The front desk lady was very nice. Very friendly and positive attitude. She was awesome. Love the location because it was close to the hospital. I stayed a week. Housekeeping is rude. Decided to go to comfort in for the next few days due to the price being the same, more offer for breakfast. Coffee is offered all day and night. Get more for the same price.

This place was a dump. Got up and left!

Fully functional kitchen, comfortable beds and amazing staff. We will definitely stay here again.

Great place

No complaints

Staff was amazing . Room was clean. Had a great stay . Only thing is location . Very bad part of town

It was great! Thank you!

Yes

Room was clean. Bed is a cot with a mattress that is very hard. Don't count on room being cleaned, towels or trash taken care of for you. You will need to turn in dirty towels to the front desk to get more. Take out the trash yourself.

The worst

Very professional

Always nice

The room needs some serious upgrade… it smelled awful

Staff was great ,clean, .....friendly

Clean room, kind staff, quiet enviorment

Overall I definitely would not book this location again due to customer service and the room smelling like pee, and the guy giving me a hard time.

Not safe.

friendly staff

It's too hot for a hotel in Texas summer heat. I really would like my money back. ,We wake up in a pool of sweat, no sheets Take showers without towels. And breakfast is horrible.

It's too hot for a hotel in Texas summer heat. I really would like my money back. ,We wake up in a pool of sweat, no sheets Take showers without towels. And breakfast is horrible.

Cucarachas Mal olor sucias las sábanas Nunca lo recomiendes No toallas en el baño No jabón

87.

87.

Then on the 10 that they were spraying for bugs on the 11th. From 4-7 but my husband took off work because I am bed ridden bad toes ambutated right foot. I asked that it not be done. I was told it had to be done. They didn't Come into. 8pm and it took

Then on the 10 that they were spraying for bugs on the 11th. From 4-7 but my husband took off work because I am bed ridden bad toes ambutated right foot. I asked that it not be done. I was told it had to be done. They didn't Come into. 8pm and it took

Not comfortable because it being too hot on room. Couldn't get sheets or towels

Not comfortable because it being too hot on room. Couldn't get sheets or towels

It was too hot in room for Texas.

It was too hot in room for Texas.

The place looked ok but once we got in the room ... OMG it was stinky. The room smelled like an old ashtray. Not to mention not very clean. Also found dirty socks in the room. A dirty spoon bent and burnt with some previous tenets drugs on it. There was no trash cans in the room. Needless to say if I hadn't already paid with a gift card and couldn't get a refund. I would have not stayed . The only halfway decent thing was the nice big screen TV. That would have been 100 if it has wifi connected to it. Also was charged for WiFi that never did work. Have to say a real bad experience.b

friendly staff, clean facility, good value. Convenient location near Medical City Dallas Hospitial. Neighborhood was a little unsafe

Place was as advertised and is near food as well. Great place!

I have already written a review for this property but I have to say why I’m now giving a two star rating! Their WiFi router was in the room! Other then that the property was filthy all common area though out the property was covered in dog poop ! The room I was in had no shower curtain no soap or shampoo the.bathroom and kitchen area was just nasty filthy they so need a new cleaning lady I actually cleaned the entire room with Clorox clean-up

No shower curtain ! The breakfast consisted of coffee oatmeal and a granola bar in a brown paper bag !

Terrible stay. Check in was easy. Got to my room and it was never cleaned from the previous guest . Got a new room and roaches everywhere, you get what you pay for. Would not recommend. Front desk lady seem irritated after my 3rd visit to the lobby. 3rd time my key would not let me in my room. Never again.

I enjoyed my stay will consider for future visits

Nice

Everything was good for the price just the room and bathroom were not clean the bathroom look like it hadn’t been clean for a week or more

Terrible experience all around. Days prior I called a number of times to inquire about early check in & no one answered the phone. When I checked in attendant wasn’t welcoming. Got to my room sat on the bed & there was a wet spot, mirrors dirty, a sticker on the wall, upholstery hasn’t been cleaned in a long time & when I got to breakfast there was no food. Don’t recommend this property at all.

Beware! They did not allow a late-night check in, even though I called and gave them a heads up. I had to find another hotel. They told me they did not have any rooms available, but not true, as more than half the parking spaces were empty. Horrible customer service. Expedia on the other hand was great, Expedia found me a nicer hotel, thank goodness.

Had a great experience

Everything

I was very disappointed. I woke up early to roaches on the wall in the bathroom n on the ceiling. They was crawling everywhere. They were big n little roaches. Roach fell off the ceiling on my bed. So I checked out early.

We love it here!

Management is kind

school year and I’ve been traveling for 10 years. This is absolutely the worst hotel I’ve experienced hands down. 1) The hotel I stayed in had roaches. All sizes. I honestly can’t remember the last time I seen roaches in a hotel. 2) My shower didn’t have a shower curtain. 3) My bathroom didn’t have any towels. When I went to go talk to the representative about getting towels, they said they didn’t have any clean linen. The rep went to the back to go see if they had any clean towels and the towels the rep gave me was entangled with hair. 4) The room I stayed in was in Dallas, Tx so when I arrived, there was no representation in the front to greet me. I sat at the front counter for 2 minutes waiting for someone to come to the front. Every representative that was there was in the back watching the Mike Tyson fight. Personally, I get it because the fight was based in Dallas, Texas so there was a hype and excitement about it, but you still have a job to do. My experience was horrible here and I will never stay here again. Thx for the learning experience. I have pictures of the roaches in my bed and the curtainless shower for confirmation.

Terrible place to stay. Unless your use to ppl loitering the parking lot. Roaches in the room. Rooms weren’t clean at all. Still had some form of liquid on the wall.

It was great

Rooms were not as dirty as outside. Outside my 2nd story floor room was by the open stairs. On the first floor, underneath the stairs was about 3 trash cans with a terrible smell and flies flying around them. I will never stay there again. Yuck!! Staff was nice and pleasant!😊

First Room assigned was dirty and not clean. Second room assigned air conditioning was not working

Staff is great and friendly.

I booked a room on expedia and when i arrived they said the rooms were sold out nd I didn’t get a refund

I was scheduled to arrive after midnight and staff helped me so that I could still checkin! Upon arrival, got a room quickly and was set to go

It was infested with Roaches!!!

I do not want to complain against the front desk staff as they were nice and did the best they could. But the hotel as such is a very different story. They were "oversold" and didn't have any rooms (even though we had booked and pre-paid and confirmed). Reason? - because they has maintenance issues in many rooms. We asked what were the issues - Answer? - broken furniture, damaged walls, cockroaches etc., We were informed to get a refund from Hotels.com. We were in a fix and needed a place to stay for the night. We asked for a room with cockroaches as we had no other choice. The lady upfront kept asking if we were sure and understood our desperate situation and then gave us a room (without roaches). But overall, I would never ever stay in an Extended Stay hotel again in my life, let alone this one. You can't pay me a billion $$ to convince me to stay in one, and I can't even begin to explain the reasons why - because it is everything.

Half of anything electronic did not work, the AC was stuck on freezing, there were 2 dead roaches in the rolled up bath towel, there were two dead roaches on the bathroom vanity, i killed three roaches within a 10 minute period on the night stand, and left their carcasses there. Roaches were crawling on me during the night. Roaches were in my clothes, under my baggage. ROACHES! This place is disgusting, and needs an inspector to come out, this place is not passable

Está muy tranquilo pero no van a limpiar el cuarto asta que no te vas

Overall a good room for the price. Only complaint was a few small roaches I saw. Would stay again.

It was really nice

Staff was very attentive and helpful.

Ok

Room was dirty , woke up to multiple bites on my legs

My husband was having surgery and we planned on staying with my mom, but her ac went out. He was having surgery on a Wednesday, then had to go back to the doctor on Thursday to do a check up and finish. But we didnt want to stay at my moms post surgery for the day with no ac so we booked a hotel Tuesday evening as we were headed to Dallas. We book and pay online only to arrive and they tell us there was no roms available. Super frustrating. Then it took several hours to get my refund

Dirty , spots & stains everywhere, I have 6 big bites on my leg from something, I had to make them give me a 2nd room the first one was so dirty

Close to hospital and well kept place

Screaming match between other guests to the point where I seemed like it was going to be violent. The security guard just walked by and did nothing.

Room smelt like body odor and the thermostat was not working. Was switched to another room which was sufficient. The young lady at the front counter was very courteous and quickly tried to remedy the situation so we were appreciative of that.

We were told to contact Expedia for a refund. We received an email back from Expedia saying that they would respond within 72 hours. When I called, I was told that the manager they needed to speak with was not on the property.

Unfriendly staff the night of May 29 2024

The property was very nice and well put together. The cleanliness of the room was a bit off. I had to wipe spiderwebs from a bunch of the bed with some Clorox wipes, which led me to wipe down other parts of the room, which was very sticky and dirty. There were a lot of baby roaches as well.

The location decided to cancel my additional day I added. They claimed “someone” had cancelled it. The front desk person was awful. I’m likely to pursue legal action of some kind against the place. I would NEVER recommend this place to anyone.

I was checked into a room that was trashed and smelled strongly of smoke. I went down to the front desk to request a clean room and they gave me another room that had a broken air conditioning. I ended up not staying at all.

Booked for 10 days, got in super late the first night, checked out the next day and booked somewhere else after having to fight roaches while trying to get a couple hours of sleep.

Room smelled like smoke

Worst hotel experience I've ever had. Spent nearly $800 for 3 nights in a non-smoking room and the first night we had a room that was smoking. There was only 1 sheet on the bed and it was dirty. The shower was broken and water leaked all over the floor. There were mysterious red stains on the door and the floor and table were sticky. Overall the room was not cleaned prior to us staying there. The next night they moved us but there was a cockroach in our room, the toilet was disgusting and our room still stank. Overall unclean and unsanitary and would never recommend anyone to stay here or for Extended Stay as a company to be associated with this location for the wellbeing on their brand.

The room was disgusting & infested with roaches all over the walls, floors & ceiling. I had to check my family out of there within a few hours. Hoping to get a full refund.

It was great. Just what we needed and very close to MidCity Heart Hospital.

The staff was nice and the room was perfect for a night stay!

ROACHES!!! Do not stay here unless you want to share your space with roached. Told front desk and they did not seem concerned. Their workds were "we will spray today" that did not happen for 2 days. We left.

The desk person was nice and polite. Room was clean. They have a grab and go breakfast.

The property smelled like rotton food, trash and dog waste that was piled up in the stairwell. Constant smoking, cigarrets and pot on the property along the doorways. Requested sanitizer spray, told not available. Asked for silverware and was treated like it was an inconvenience. There was no cookware, utelsils or even a blanket in the room. The heat would be turned off during the night. silverware and

Which was a lie . Then he canceled my hotel and charged my card

The SMELL OF CIGARETTES MADE ME NAUSEOUS AND MY CLOTHES NOW SMELL LIKE NASTY SMOKE.

Non smoking run reeked of pot. We left and went elsewhere.

The floor of the room was disgusting. There was something on the side of the bed that was dripped onto the floor that looked like vomit. When we complained they cleaned just that one spot which means they knew it was there. The rest of the floor was covered in black dirt. Our socks got filthy. We also could not use the bathtub at all because it was clogged and it would fill up with dirty water. We asked for help and was told we would be helped and nothing happened. When my husband complained a second time the woman behind the desk dismissed him and said that. "maintenance comes on Monday." NO ONE OFFERED TO MOVE US. We had no other place to stay because we had already paid them. They refused to refund my whole trio with Hotels.com. I do not understand why we are charged at all to stay in a room without a functional bath or shower? Forget about the filth even.

I dont't like customer service at all

Place was not to bad considering it was last minute book in! Staff Rochelle was very friendly and helpful!

Hht

Everything was as expected nice place

Thank you

I not the best area of Dallas, but they do have security. I didn’t feel unsafe. The young woman behind the counter was very sweet and lovely also.

East access

Good central area

Absolutely FANTASTIC!!! Rooms are spotless, the staff are all very welcoming and go above and beyond, great location and just a WONDERFUL experience!

Good for 1 or 2 nights

The property was closed and nobody let me know in till I got there and found out by myself

Dated and dirty, non-smoking room smelled like smoke. Shower was leaking and rusted. No power during the course of our stay and we had to leave for other accommodations. Staff members hard to find on site.

Very good customer service experience, the front desk staff and cleaning crew were very respectful and helpful

The inside of my room was old/outdated. Old dusty chair in the corner, very small space, and the curtains are very old. Also, I could not run the air conditioner during my stay because it has a bad smell that comes out when it’s turned on and stink up the whole room. I just kept the window open for fresh air instead. Everything inside the room need to be updated. I will never stay there again.

The bed was dirty hard with springs sticking out it was the worst room I ever stayed in

Front desk staff was very helpful and friendly (Keshi) Love her, room was great for the price and close to my meeting.

Great ,office was very helpful

Great

The room was dirty, phone didn't work, and there were cigarette butts and alcohol containers scattered all over the property.

Excellent customer service!

The customer services is no good , the represent is very bad

They were less than concerned about sending away a female at 11:00pm and made ZERO effort to accomodate or fine other means of stay. All that being said, Hotels.Com, totally stepped up and helped my wife relocate and gave a discount for that stay.

I stayed 3 nights My room was clean. The staff members that I had to speak too were professional I got my answer right away. Several eating establishment and The Forest Lane Dart Station within a 10 min ride if your walking like I was approx 25 mins I enjoyed my stay and I would definitely stay again.

I have been here since Feb and I wouldnt rather be anywhere else I love this place the staffs are awesome

Place was clean and staff were nice and friendly.

Still waiting on that starburst in the front office ms kiesha lol thanks for the wonderful hospitality its always well accepted

Even though we didn't get a chance to experience the holidays in our own house my family and still enjoyed ourselves here at the extended stay America on coit rd

Great Service Always Clean Always Safe

I appreciate the whole staff at the extended stay on coit rd they're always so respectful

This is about the best extended stay ive ever stayed in. Its always quiet and its Always Clean

I love when i mess my key up at night because then i get to act like im from Jamaica when i go see ms clover i always seem to make her smile

Ms kiesha please change the candy in the office i like starburst lol keep up the great job

Even though I appreciate mr. Lee for every thing ill be glad when he learns my email address so i don't have to stand in line some mornings lol

Even when i can see it on her face she always have the most positive attitude and im speaking of ms kiesha

Coming into the office in the morning and getting all of the positive vibes from the staff always is the best way to start my long day of work