Extended Stay America Select Suites Raleigh RTP 4610 Miami B

The price. There were no cups, glasses, dishes, utensils, or pans, though the hotel was advertised as "home away from home."

The price. There were no cups, glasses, dishes, utensils, or pans, though the hotel was advertised as "home away from home."

No

The room was very nice...

The room was very nice with plenty of space it kind of felt like a nice little studio apartment.

Just the location. Horrible treatment of the staff, my partner and I were sleeping and an employee tried to open our room when they should know that the rooms are already with guests. The room was terribly dirty, there was no soap or shampoo. I will never stay at this hotel again.

Exceptional

Pleasant

Proximity to airpoet No kitchen towels or bathroom amenities for stay.

No kitchen towels or bathroom amenities for stay.

The lady at the front desk was fairly pleasant I was very disappointed with what was presented online. The room was one of the worst I have ever encountered during my years of traveling and booking. So until I had to leave and go stay 45 minutes out because there were no rooms there or nearby that were vacant. Whoever owns this property should be ashamed of yourself on its upkeep.

The lady at the front desk was fairly pleasant I was very disappointed with what was presented online. The room was one of the worst I have ever encountered during my years of traveling and booking. So until I had to leave and go stay 45 minutes out because there were no rooms there or nearby that were vacant. Whoever owns this property should be ashamed of yourself on its upkeep.

T

Beware! This hotel would not even check me in with a confirmed reservation. It’s the worst service I have ever experienced in over 30 years of hotel stays. The property is poorly maintained and public areas are visibly dirty. The staff are either poorly trained or underpaid, resulting in treating guests like trash. Find another hotel. Which is what I was forced to do late in the day when they reneged on their commitment to me.

Good

Bed was hard they had roaches the smell was awful

Kitchen Bed was hard they had roaches the smell was awful

Left before breakfast No coffee maker. AC did not cool rm 305. Hot

Left before breakfast No coffee maker. AC did not cool rm 305. Hot

The refrigerator was not working, but staff was wonderful, kind, and considerate, a great help, sent for someone to fix the refrigerator, very curtious

Passable

No

Passable

I'm so appalled by this place. The sink had a leak, and they didn't even replace the cabinet under it, and it smells like mold. Also, it said there was breakfast when I booked it, but there was not, though I don't think I would eat anything in this place. I checked it for bedbugs; I hope we don't get any. I just saw a review that it's being changed into low-income housing. I can't believe they let you still book here. Also, Derek was very rude, and I wanted a full refund and did not get one. Here are some photos from my room; it looked like there was a murder in my room.

Roach infested, dirty bedsheets, dingy doors, dirty floors and elevator. the hallways reek of cigarettes & smoke. the staff was really nice though

Room was clean. No bed bugs. It served it's purpose.

I couldn’t be checked in

Clean property, friendly people. Would definitely stay again if work took me back that way.

They had roaches on my bed, and they didn’t give us room service, and they expected us to pay for literally everything, from extra towels, to the room cleaning. And even at night they have no one at the front desk at all.. imagine if there’s an emergency there’s no one. Please don’t stay here!! I am also expecting a full refund for my stay as well. I spoke with a manager named Kim, she was sweet but other than that it was a terrible experience overall.

It was just a friends trip to catch and some rest before I return back to work in those short hours

Worst hotel I have ever stayed in. Broken ac/heater unit, insanely loud fridge, sticky floor, I would not recommend this place.

I booked a suite with a couch with sofa bed. My room did not have a couch at all. I callec the front desk and they preceded to say not all rooms come with a couch some rooms come with a recliner. Well my room had neither NO COUCH OR NO RECLINER. They said they would see get one for me in the morning, i teplied i will not be here. I only booked for one night. He then preceded to say okay let me see what i can do and i will give you a call back. After two hours had passed i personally went dow to the desk and ask anout the couch and was told he was waiting on them to call him back. I never recieved a call on no type. Not even to let me know they were not able to supply me a couch.

EXTREMELY FILTHY, NOT BUSINESS FRIENDLY. LEFT EARLY. WOULDN'T RECOMMEND

Clean and very assessable

Absolutely HORRIBLE!!! We made it there to check in a few minutes before close. Went to the room and the smoke smell gave me an instant headache. It smelled like someone smoke 20 packs of cigarettes. The sofa had a huge while in it and looked like someone had jumped in it until the left side was caved in. The heat didn't work and there was a nasty black ring around the tub. I went down immediately after inspecting the room and called on the lobby phone to them. The lobby phone calls the reservation line for Extended stay and I was told we would be given a different room and they would send someone down to help us. We waited 30 minutes before someone came and was told they promise they'll take care of us but we had to wait until 9am when the manager would get there. Now mind you we had to sleep in this room and FREEZE because it could outside and the heat DID NOT WORK. I'm disabled, and 1 of my disabilities is that I have arthritis in my ENTIRE SPINE. I was in tremendous pain because the arthritis caused my other spinal issues to flare up. Had to deal with the headache from the smoke smell and actually keep the front door open just to breathe properly. At 9am they screwed us over. Not only did we not get another room but they took our money and kept our deposit. 😡I want my money

The older lady at the front desk got the housekeeping to pack all my stuff in a plastic bag before 11 AM. She was very rude and very disrespectful. She acted like she did not want to be at the front desk when I was checking in or any other time when I was just passing questions. She acts like she hates her job and all she does is sit in the back and you have to constantly call for someone when you are staying here because she’s always in the back watching TV on her phone and not actually doing any work. To specify this is the lady with extremely short dyed blonde hair.

It was a good stay considering all things

This property is very old and minimalist. The front desk staff was nice but the hotel itself needs a complete overhaul.

Ok

Overall it's ok The staff is friendly!!

It was easy to navigate to found the location.

Knowledge is powerful!!

You get to the lobby and feel like you can't breathe, the smell of cigarrets and weed is too much. I got there very late, there was a guy asking to borrow hot spot and walking around, but the lady at the lobby was very nice and helpful.

It's dirty and bugs are all over the carpets

Checking in was a little difficult. I had to wait downstairs before someone came to open the front desk.

There was no one at the lobby to check guests in or out. You had to call by phone and wait for someone to arrive and assist you. The room had a terrible smell. Even if you are looking for a one-night budget stay, avoid this place. It was the worst experience we’ve ever had.

The worst. No one at the front desk, smelled bad.

This place was not clean at all it seems as if they only changed out sheets. Lose or public hair in the shower and on the bathroom floors, dog food on the carpet like it really needed to be vacuum and swept. The microwave was not wiped out like why not! We paid 387 for this room it was dreamville this weekend knowing all the rooms are booked yall could’ve at least tried to clean up throughly for your guest. Like the saving grace was there was no bed bugs for now. It was a thick stinky smell like smoke and old smoke like the rooms needed to be aired out. This experience was not good at all thank god the sheets were changed. Unacceptable for home much we paid will not be back! There was another extended stay down the street it even looked cleaner on the outside we should’ve stayed there. This place gets zero stars, I would like some type of refund. Or inconvenience fee

I do not recommend this place and have already booked next trip in same location at a competitors hotel… Thanks but I WON’T be coming back… I hope the nice lady does find work elsewhere… she was very sweet…

Location

There was a roach that crawled across the backsplash as I was using the cooktop. The hotel agreed to a refund but I was still charged the room fee plus the $100 deposit total of $175. We were only checked in for about two hours before we left.

This hotel houses permanant low income residents. They are loud, and don't care about others at the hotel. I had to call 3 times to get people to stop the thumping loud music and yelling noises. they never stopped, so I left, requesting a refund.

The hotel was a good value for the money. I could tell they had updated the facility, but it was a no frills stay for sure.

The staff was excellent

Everything

Everything was top notch

We had a great stay and the staff very friendly and helpful. They're all good friendly down to earth people.

Yse

Charged the amount for my stay plus a $100 deposit but didn’t get my deposit back even though there were no issues when leaving

The downside was that no one from the from desk was there until the morning. I requested cookware (which was $39.99) and dishes (which were $19.99) but none of it was there. Thank goodness because those prices were ridiculous. Also there were roaches in the room: a few dead and one alive.

Worth the stay

I was frustrated that the security deposit was not clearly stated in the reservation, the door keys were hard to use, the fire alarm had no battery and kept beeping before I replaced the battery, and there was no one to take my key when I left. Do you not have staff at this facility?

The trash

Refrigerator did not work. Front desk told my wife the light bulb needed to be replaced and the maintenance guy would replace it. The freezer worked but the refrigerator did not causing me to throw away dinner. Mirror or something missing from wall with the mounts still visible. Weather stripping visibly in need of repair on front door. Front desk person yelling at someone on the phone. Room phone not hooked up. No paper towls or kleenex in room. Person screaming obsenities in hallway after midnight. and again at 4PM the next day.

Muy mal la limpieza, camas sucias, olor como si fumaran y las camas tenían chinches, los colchones tienen manchas, muy mal la estadía

If I could give this zero stars, I would. Worst hotel I have ever been to. When we checked in, they gave us the wrong (much smaller) room. We got that resolved. The hallway on the second had the overwhelming smell of cat urine. That smell never went away. We are a family of 5 and reserved a suite large enough to sleep 5…however we were only given 2 towels for 5 people for a 2 day stay. We attempted to get towels from the front desk, but no one was ever there working. The people staying above us were so loud. Sounded like several kids running around for several hours between 7pm and 10pm. Sleeping in my car would have been better than this. Please avoid this place!

My daughter and I got woken up in the middle of the night by a guest either above us or next to us that was banging so loud and being so loud at 2 o’clock in the morning I tried to call the front desk, but it had a number that went to a helpdesk and the guy said that he would talk to the front desk lady, and when he got back to me, he said the front desk lady would come by my room and talk to me, but she never did and no one ever did anything about how noisy They were being and I will never stay at this hotel again there is no overnight desk person to ask for help

Dirty

Booked 5 deluxe rooms. Very poor quality rooms, reek of stale food and cigarettes. Absolutely filthy carpets, uncomfortable and saggy beds and pillows and dirty old ratty leather couches. Large gaping hole in the ceiling exposing the rafters and insulation. Paper thin walls, you can hear everything around you. A/C barely works. Room key stopped working randomly in the middle of the night with nobody at the front desk to replace it. Horrible experience, will not be coming back.

Overall nice

Great

The room smelled so terrible. It smelled like mildew, cigarettes, weed, and urine. I couldn't sleep because the smell so bad that it was hard to breath. The lobby was closed at night. There was a massive hole in the couch, the bathtub had long hair in it with soap suds around the drain (it had not been cleaned). There was broken glass in the parking lot so if you have dogs be careful. The outlets didnt work in the kitchen and the light was out as well. We were told that we would have 2 queen beds but they were both full sized. There were many homeless people in the parking lot asking for money. There were beer bottles all around. Never again will we stat there. My throat is irritated me and i feel sick. Never again will we stay there. The only good thing about the place was the woman working in the lobby. She was very kind, welcoming, professional, and respectful.

This hotel really needs some updating. Only plus was all the staff was super nice and very helpful in resolving our issues.

Very old dated. Showers need updated

It was horrible. Horrible smell all throughout the hotel. Staff only there 10am-10pm. Bugs in the bed. Fold out bed rusted, moldy, and disgusting. The bathroom floor creaked so bad, we were afraid it would fall through. They advertised free breakfast but said they don't do that anymore. Seems to have permeant residents, who are sketchy. Caught one person going down the hallway checking to see if any doors were unlocked. App is not allowing me to add photos, but have plenty for evidence

Very old, needs to be updated

As the saying goes, “ You get what you pay for!” It just wasn’t the best experience for me. The front desk manager was nice and waived my late fee for checking out earlier than I expected to.

When compared to 4919 where we are now it's horrible. They accepted my reservations online and when we got there they didn't have the correct room asked for. We couldn't stay. we went elsewhere cheaper too.

Property is filthy and reeks of smoke. Extremely noisy. Bed had brown stains.

Great night staff

The room may have been cleaned, but it was the filth and grime of months or years. The pullout couch which we intended to use for my daughter, was badly stained and full of crumbs, and whatever else landed on the floor as a shook the mattress this property should be pulled from Expedia.

When we first walked in the room it had a weird smell. The refrigerator had mold on the shelf. The beds had crumbs on top of them. My kids found dead bugs under the bed and I killed one roach in the bathroom. Called the front desk for clean towels the next day and if someone could get the trash out. He told me to bring the old towels to the front desk and they will give me what I need. My family will not be going there again.

This is probably the best hotel that I have stayed at in years. Their staff is very well-trained and friendly. The facility is clean and they are constantly working on keeping everything up-to-date. During my stay, they replaced their parking lot and the roof while maintaining, clean and bright Interior

I went to the hotel and checked in. They said Orbitz overbooked us and no room for us. Didn't even apologised and said get refund from Orbitz. This hotel sold our reservation to another. There was a homecoming event in town. Orbitz tried several attempts contacting them for refund and failed. Orbitz apparently cares about their business partners but not to its customers.

Not good

Marijuana smoke smell in and out of building. People smoking outside the doors, but doors propped open with rocks. Sketchy would be the term I would use. Had my hound son with me so that was awesome to explain the smell. Room was mediocre. Only staying one night, thought we picked a place that would suffice. Shower had duct tape covering what I could only assume was a hole. Did anyone ever hear of USB ports to charge devices? Was not going to venture outside to my vehicle for a plug adapter. Had to leave early so I went to check out and it was unattended and screen pulled down. No drop box for keys. Phone says dial zero for assistance only to be told after pressing keys for prompts that no one is here. Went and took care of some business and came back at 8:30 and still no one there, but we are smoking weed again. Went to room and left keys on the dressing. No receipt. Feel like I need to watch my bank account.

The room was amazing and comfortable. If I had an issue it would be that we had to wait 5 minutes to check in while the front desk clerk Derrick, was on his personal phone talking with someone. He did not get off to explain the services such as if there were breakfast or Internet service. Other than this encounter it was a very pleasant stay

Quiet & convenient to I40. Nice grounds & parking lot. The kitchen was not fully equipped as advertised-it was bare. The microwave was old & did not heat efficiently. Exit doors to the outdoors were repeatedly left propped open- so anyone could get inside...

Very quiet and safe.

The facility in the pictures looks clean and welcoming. This is the reason we booked this hotel over others. When we showed up at the propoerty it was nowhere near as welcoming as the other properties nearby, and the general appearance was dingy. The check in process was easy and smooth and the lady at the front desk was helpful. However, upon entering the room we noticed an odor that was reminiscent of someone’s old dirty house. We were on the edge of asking for a different room, but since it was late already we decided to stick it out. Overall I’d say this is a good hotel in a pinch, but I won’t be booking this place ever again.

This hotel takes pride in the hospitality and service they provide

The night manager was helpful. The room was clean and spacious.

Wonderful staff and very clean facilities. Close places I needed to be and quiet and clean

Great staff

The stay so far has been a journey to be admired. The hotel staff seem to have their moral compass intact, which is a huge plus. I haven’t had any major issues that I can really complain about really. Ms.Kim stood out the most to me. She was very nice, professional and welcoming to say the least. I also love her persistency. Overall Great Stay

The Staff is the best! They are people friendly and fair. They keep everyone inform and are very respectful.

Nice hotel and staff

About the noise and it just seemed to get worse. I spoke with the manager on 8:/9 and was told we would be compensated monetarily by check out and that didn’t happen. I have sent a few follow up messages and no response from the hotel. Why lie about being compensated if that wasn’t your intention. His behavior and unprofessionalism toward the situation by not keeping his word and following through is bad for business.

Had to change room twice because of broken furniture, non-working A/C, non-working stove burners. Decided to stay in the third room, even though the A/C was leaking water in the room; bought a container to place under the A/C to collect the water, as maintenance said conditions could not be fixed. On last day of stay, the only elevator in the hotel broke at 4 am; almost missed my flight, as I had to carry my luggages, one at a time, from the third floor — very disappointed

My room was not very clean in some areas. Near the couch it looked like cereal had been spilled, and i found a childs size snack bag under the edge of the couch when I was placing a cockroach bait. I saw approximately 10 cockroaches, one of which was an adult.

They need to work on the cleanliness of the property,

We are still enjoying our stay at the Hotel.

I had two bookings because Expedia would not allow me to book past 30 days. So to extend, I had to book the same room twice and come down to the front desk to check out and check in again. I stayed at this property from Saturday June 10, 2023 to Wednesday July 26, 2023. That is a total of 46 days. Housekeeping only came by once during those 46 days. And...they only came that one time after I made three trips to the front desk telling them I have had no housekeeping. When I first checked in, I was given a room that already had a guest. I know because as I was trying my key, someone opened the door. I went back to the front desk and was then given room 231.I eventually bought a can of Raid to kill roaches, water bugs and carpet beetles. To get fresh towels, I took the dirty towels down to the front desk and they washed them and I came back and got them. I just bought a new laptop and I would get disconnected from the WiFi consistently. The electronic keys (the one in my pocket and the one in my wallet) would stop working out of the blue. As a result, in the pouring rain, I had to walk from the rear of the property to the front entrance and got drenched. The keys stopped working at least 3 times. The dumpster was overflowing on a consistent basis which isn't good since we had to take out our own trash. During my last night there, there was arguing and fussing in the hall and noticed a few police cars were outside when I left at 3 AM. I didn't get any sleep that night.

There is no dishes, no pans, no utensils at all in the room even I received the email from hotel manager asking if I would need all this. I replied that I do need dishes, pans etc. But they still were not provided and not available. Ended up building them at Dollar Tree. Also, there is no breakfast in the hotel.

Great staff and location could be a lot cleaner

It was convent for work

I am just having a good time here because the environment is relaxing added with the Front Desk Manager Ms. Kim’s awesome personality.

Great extended stay

Only good thing is there were no bugs.. in my room at least. I was hoping to use the kitchen since I planned on staying for a week, but they didn’t have any pots and pans or utensils. I was locked out of my room and to my surprise there is nobody on site from like 10pm or 11pm u til 6am.. so I had to sit in the hallway for 5 hrs u til someone came in for their shift. Highly upsetting. I left the following morning. I would never stay here again.

The staff are wonderful and friendly! I stayed for 2 1/2 months and it was a great! Very clean!

The room was good. Just the appliance wasnt appealing

It was horrible and very stinky. Their odors was strong smoked and molds. I just got out of this hotel for just 1 night out of 12 nights.

53.00 was taking off my card way after I had already paid .

Arrived before checkin to be rudely and disrespectfully treated by manager Kim. Woman has not common decency and should not be employed anywhere.

Good price too

Great place to stay. Definitely will coe back again. Recommend

No breakfast is provided. Smells terrible.

Walls are thin and the wood around the refrigerator needed repaired from a water leak. The room needed more outlets.

Could be better

Very smelly room, stained mattress, stained carpet . This place was not with the money spent. Need improvement . And refurbished. The checking lady was very nice

It is ok for very economical stay. The rooms are very outdated and have gone through a lot of maintenance. It is ok if you just want a place to sleep and willing to overlook the quality of the room.

i didn’t get to stay at the hotel. i need a refund.

Horrible customer service and very rude

The bed was Advertised as a queen but was a full but was clean and comfortable

The road noise was a little excessive and one of the rooms smelled like cigarette smoke. Otherwise not horrible.

N/a

I was little disappointed about my breakfast offering. I understand the grab and go but it need more variety.

We checked in to get ready for a nearby concert and didn’t return to the property after leaving for the venue. Complete waste of money. Was there maybe 20mins total. My 10yr old daughter even started crying and saying she didn’t feel safe staying there. There was yelling and even a dog barking. Worst hotel experience we’ve encountered.

It just wasn't clean. Mattresse on pull out couch was disgusting

My room smelled like cigarettes and one the windows was opened when I walked in. The hallway smelled of marijuana. Someone left the side door propped up with a rock leaving me to question the security

Worst customer service

N/A

I enjoyed the convenience of this hotel, but it was quite dirty upon my arrival and the pull-out couch was disgusting with blood stains. I did not feel clean or safe in this hotel. I booked through Expedia and did not stay at the property and only received a partial refund!

Great value

Room was even worse. Bugbeds also present on the pullout couch. My son woke up full of bug bites. Hundredths of cigarette butts as you go into the main entrance.

Refrigerator was dirty as well as carpet. Chairs were stained. No morning coffee available. Requested silverware at front desk. Associate said would be 15 minutes. Walked up front and associate was on a personal call. Found some plastic ware in vehicle. Some lights were out in room. No ice machine.