SpringHill Suites by Marriott Raleigh-Durham Airport/Research Triangle Park

Great stay! The hallways were hot due to AC issues but our room was on point very clean and spacious. I wish they had a pool as well. Overall our stay was great. 8/10

The staff is amazing. The shuttle is amazing. I was able to get early check-in without any issues. But the pictures advertised show a pool and there is no pool on property. Also, the workout room is under construction. Though I love this property and I would stay at it again. There were some issues. First off, air-conditioning did not work in the hallways, but worked in the rooms, but it made more stuffy always and elevator rides. At breakfast, the waffle maker were sketch. I want to wash clothes and asked for the complementary laundry supplies and they ran out of them. Housekeeping was supposed to be every other day, but during my weekday they only came once. I had a visitor come into town who needed to pick up from the airport and when I called the shuttle was down for her pick up. Anytime I asked for extra items like towels or toilet paper. You have to go down to the front desk attendant yourself. Like a cheap motel. The room itself is big, and spacious and very nice and very clean. I had no issues with the room itself. The property itself could use a little bit more maintenance.

We’d stay here again when we visit Durham again

We were there 4 days. They were fully booked and handled everything beautifully. We did not lack for anything.

We were there 4 nights and housekeeping NEVER showed! Hot water took forever in the shower. Staff was nice though.

The experience was great but was quiet and safe. We had a great breakfast to get our day started each morning. The staff were very attentive and asking how they can assist all the time. I highly recommend this place.

I love SpringHill Suites whenever I look for a hotel I search for them first !

Great hotel, it my go to for business travel in NC. Easy to get to, and near restaurants. Would highly recommend.

We enjoyed our stay.

Staff was friendly and courteous.

Room was spacious, bed comfortable, breakfast had lots of choices and was ample both hot and cold. Staff was good and parking in front was easy, safe and free!

Staff Noise, rooms not being done daily, lack of towels and toilet paper

My stay was great overall. The only complaint I have is that my room wasn’t cleaned at all while I was there.

Parking was easy and very helpful dtaff

We loved our stay at your property. Suite was very comfortable and spacious.

The breakfast, especially the scrambled egg ??. They need to have something different from the day before .

Clean as pictured. Great staff

This hotel worked out good for our family’s stay during our recent trip. The room was clean. Our requests for additional linens for the trundle bed and bathroom towels were easily met. The room was a little warm, but it was late when we realized it and I couldn’t figure out why, so we just dealt with it. The breakfast was not great, but we ate enough to get along our journey. Parking was easy and seemed safe.

The hotel was very nice and spacious. Breakfast wasn’t as great as expected, but it was sufficient. The only issue we had was that the shower was not cleaned. There was hair in the bottom and all over the shampoo bottles. We didn't notice until the following morning because we arrived late and needed to get to an event.

Nice

I loved the cleanliness of the room. It was immaculate. In addition, I also liked the layout of the room. The bathroom was very private. I was alone; but if I had visitors, the bathroom layout would have been ideal. I loved the staffers. Both the night clerk and the day people the next morning were warm, welcoming, accommodating, and helpful. For example, the night clerk gave me helpful info about how close I was to NCCU and how long it would take me to get there. She also told me that I could easily get an Uber or Lyft if I needed one to or from your location. The day staffers were very cheerful and held my luggage while I went to an accepted students' tour on the NCCU campus and allowed me to leave my car there in the lot until I got back after I had checked out. They also directed me to a downstairs bathroom that I could use before getting back on the road to Richmond. The free breakfast was adequate and had what I wanted--oatmeal with lots of fixings and beverages. The shower was easy to operate and worked perfectly, so I had an enjoyable morning shower before leaving. The elevator worked quietly and efficiently. The room temperature device worked well. There were plenty of towels. The pulldown shades worked well. My stay here was brief but very comfortable, uneventful and restful. My stay was what you would expect when paying for a nice hotel. Maybe this place is newer or renovated. I guess I have been staying in some places that have the facade of being renovated, but inside the rooms there are a lot of problems--balky toilets, noisy room HVAC, hard to adjust showers. I came to this room after a four-hour drive, so I was really tired. I was happy that there were no issues with this room that needed addressing. I was also impressed that at some point I must have indicated when I made the reservation that I am a little hard of hearing in one ear. It was noted and I was given a room for hard of hearing. I am far from deaf, but I was impressed. I didn't like the miniature light fixtures on the sides of the beds. They look like they were designed for reading in bed, but I could not adjust them to an angle where I could read anything. However, I use books for sedatives to go to sleep, so I went to sleep in no time and didn't need them. This is a small thing, but I noticed it since I recently renovated a bathroom at home. The toilet in this bathroom had a gold handle on the toilet. However, no other fixtures in this bathroom were gold except the handle on the entrance door. Everything else was silver or chrome colored; so the toilet handle just stood out as odd. It also needed to be held down to flush the toilet completely.

Online said they had a pool. They don’t have a pool anymore and my kids wasn’t happy.

Absolutely Amazing!! Clean rooms and lobby. Staff was friendly and professional. I would definitely stay here again.

It was a nice stay

Staff was very friendly and the room was wonderful!

The airport shuttle did not run when I arrived at 2am. That's understandable, but it's not advertised. Staff was amazing. Breakfast was good but lacked fruit and yogurt.

Hotel staff was very friendly, my room was very clean and inviting and the location seemed very safe for a solo traveler.

Staff was great

Location

Size of room

The room was very clean and comfortable, and the king bed was great to sleep on. The breakfast was also excellent with a good variety of food. I would recommend this hotel to anyone looking for a good place to stay in the Raleigh/Durham area.

Very clean and spacious

Love the staff an cleanliness of the hotel room so amazing

Room was very nice and spacious. However, bed could had been more comfortable.

We absolutely enjoyed our stay here! Very clean! Great breakfast!

Food was great

The room was clean. The staff was friendly and respectable.

Everything was fine.

The room was amazing!

Very good

The tub drain was clogged.

Perfect

Very clean, nice staff, quiet if staying on parking lot side away from highway.

Bathroom was nasty. 0 out of 10, do not recommend

Dirty bathroom

Clean

We did not eat breakfast.

Cleanliness service None

The room was very clean, well thought out, had anything you may need. Only stayed 1 night but room was so comfortable could have stayed a few more. Breakfast items good, tasted like regular food which is not common these days. Quiet and staff very pleasant.

Nothing

My stay was wonderful

We had to leave early, so couldn't do breakfast there. But our stay was quite good.

Impressed with the property and with the staff.

Overall very clean and quiet. Staff friendly and went above and beyond to assist our needs. Will stay here again on next visit.

The staffs offered great customer service. And I love the neatness of the room comfortable couche to seat and watch TV.

Perfect for our college visits

The staff was very friendly. The room was already cool and at a comfortable temperature upon arrival. The breakfast was really good. I had a really nice stay.

G o o d

Never using this service again

I wanted to bring to your attention an issue we experienced during our stay. Our room key was not functioning on the keypad for the entire day. As a result, we had to repeatedly go to the receptionist and request assistance to be let into our room using a master key. We were informed that the keypad connected to our room door was not working, which posed a major inconvenience. More importantly, we had a babysitter and children in the room who did not have a working key—this created a serious safety concern, especially in the event of an emergency. From our perspective, this presented a potential fire hazard. We hope this issue can be addressed promptly to prevent future guests from facing similar challenges. Thank you for your attention to this matter.

Unfortunately, I’ve been dealing with an ongoing issue regarding my room charges. Although the reservation was fully paid through Expedia, the hotel claimed they had not received payment and charged me again. I contacted the hotel directly, and they assured me the matter would be resolved and that I would receive follow-up communication via email. It has now been over a month, and I have yet to receive any update. This lack of follow-through has been disappointing.

The hotel was not full and a room on the parking lot side NOT the highway side would have been 1000 times easier to have slept in. No noise control on the back rooms of the hotel!

Mean staff Snappy staff

The only thing is the music in lobby area was a little loud in the mornings, I could hear it in my room. The breakfast was good and staff friendly.

The room was amazing. Lots of space for the price. I stayed on the third floor had people above and under it was still quiet. Loved the staff they greet u upon every entry and bid u farewell on exiting. Rooms were clean and cozy. The breakfast selection was skimp but the price matches the spread. Try a restaurant that sells food attached and would have loved to have a bar in the hotel.

Great customer service, clean rooms and good breakfast

Love staying here

I genuinely didn't want to write this review because the staff was so apologetic and doing their best to make up for it... at least I thought they were. They promised to put a bunch of points on my Bonvoy account for all of the inconveniences (which in the moment sounded like a lot but now I realize it's truly nothing). My stay was over a month ago and I still have not seen those points, even after several calls to corporate and the location itself. They keep telling me they will give me the points but can't even tell me when I should expect them. It's absolutely ridiculous and unacceptable. As someone who has traveled regularly my entire life I have NEVER experienced ANY of the nightmares that occurred during this one stay. Even after everything that happened, I had every right to take drastic measures, I tried to give them the benefit of the doubt. But now I feel they've left me no choice. Marriott properties used to be my go to and now I don't think I'll ever stay with them again.

There is wired sound from Refrigerator. And some people made noise in the parking lot even after 11pm.

This was my first time booking a hotel, and the staff were very nice and accommodating.

Everything was clean, staff was friendly. Would definitely stay there again .

The condition of the property is good. The room was good. The breakfast selections were great.

There is a pool listed as one of the main amenities, no pool

The staff was very attentive and when there was a disruption they handled it quickly. There was no pool

It says newly renovated but the rooms are dirty. Mold

Good overall property.

Nice hotel, friendly staff. This was the second Springfield I have stayed at, and both are first rate.

Quiet place, large parking lot. Clean, good breakfast and friendly staff.

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Stayed here for four nights in May 2025. For a 3 star hotel, it pretty much hits the mark. The staff were friendly, the room was clean when we arrived, the free breakfast and free parking were great. They also mentioned the housekeeping would be alternate day when we checked in, so that was good to know too. The next time they cleaned the room they did not replenish all used items (that’s why I deducted 1 star rating) .The rooms were soundproof enough, of course not 100% but overall I would recommend this place and if I visit again, won’t think twice about booking this place .

Good hotel, need a car to go around

Loved the large room size and excellent breakfast. Front desk staff were extremely nice!

The gentleman who checked us in was professional, yet fun. The breakfast buffet was pretty big and well stocked, clean and inviting. We really enjoyed this property and will stay here anytime we go to Raleigh.

No pool

Was very disappointed that the pool is not there anymore I booked double queen rooms and the beds were full size and very uncomfortable I was asked to have my room cleaned after the second day but no one came I asked the front desk and I received towels that’s all I will no longer book rooms here I stayed here a few months ago and it was a totally different place

We got to the hotel and we found out that we did not have a room after getting a reservation way before getting there and they said they couldn’t get us a room at all or help. It was very late and we paid about 200$ for our room. They sold the room to someone else.

The staff members were friendly, the property was clean and easy to find.

Personality of all the front desk team. They were patient and focused on a high standard of care. It was obvious. The shuttle bus driver was knowledgable of the area and super careful in ensuring that I got where I was going and got out of the van safely (I have some difficulty climbing). She was wonderfully kind. I liked everything!

No water in the rooms

Good

plenty to eat was included. my picky wife was happy and i did not have to argue over anything. She was very happy and we will use this place again.

Loved that the room had a pull out couch!

Staff was great, breakfasts were very nice, and it was near the airport but also easy to get to other places we needed. They were remodeling the fitness center, so that was open

This was my second visit and I was just here 2 weeks ago. The hotel is clean and the staff is top tier! The lady who checked me in, Courtney and Dee were all so pleasant. I will definitely be coming back!

It was great. The staff was very nice. The shower amenities were great. The breakfast was a nice variety and it was an excellent location for all the things we wanted to do

Good experience

Wonderful spot in RT. Good breakfast. Great staff. great room. No complaints.

The beds and pillows were so comfortable. The staff were amazing.

The staff were incredibly helpful and friendly (front desk, housekeeping and dining area) Very impressed with the accomodations. Super convenient to the convention at the Sheraton. We will definitely stay here again.

EVERYONE WAS SO SWEET AND PROFESSIONAL! Love the place. A restaurant at the hotel would help a lot. Unfortunally I had to order a uber eats that was never delivered .

The room is very nice and cozy

Good

Amazing, clean location. Staff goes above and beyond. This is the only hotel I will stay at when I come to Raleigh. The only downfall was there was an issue with the hot water in the shower. The maintenance man told us we had to turn all the facets in the room on for the hot water to work in the shower (inconvenient, but it worked!). Otherwise great stay!

Close to the airport, good service

I always choose this property when in town for a conference. The newly renovated rooms and friendly staff makes it a great place to stay. Also having the free breakfast and also having free coffee all day is a plus.

Great staff but didn't get great sleep because of the guests above us stomping around in the middle of the night. Front desk did offer to take care of it but I refused. People do make noise on vacation so that's out of the hotel's control.

Property was very clean and staff was very friendly. It is near a major highway so you will hear traffic.

Check in was easy and the parking was very accessable.

Was disappointed the pool wasn't open as that was the only reason we went

Very nice and spacious room. Clean

The staff was wonderful as always. The room was spot less and clean. There were no issues w/ the Accessibility Room and the hotel even contåcted me when they thought it may be a perceived issue. The only downfall is the only sausage served at breakfast is Pork (against religion). Otherwise, my go to hotel never dissapoints!!!

Nothing

Excellent, clean and convenient

NEVER HEARD OF THIS FROM A HOTEL BEFORE. BE PREPARED TO CALL THE UBER.

Good

Our stay was short but excellent. Thanks

Good

My trip overall was satisfactory. The hotel was outdated. There was only one elevator working, something that has obviously been ignored for a while and I didn't get the room I requested. But the staff was friendly.

Two things, the room was available but was blocked out and this is mentioned between the two agents and they tried to brush it off when we caught on. And secondly, they blamed a third party system when there’s show the exact same thing. We paid money. It wasn’t free. It was the same cost never mind the booking platform. So we ended up with two small beds as a couple. Very infuriating.

Perfect

We left the hotel for a funeral and were gone all day. When we got back, to my surprise, no one had been in the room to make the bed or replace the towels. I was shocked that at a hundred dollars a night they wouldn't even make the bed. I called the front desk and they said they don't do that anymore. Wow just Wow

The ladies at the desk early this morning around 4:30 were phenomenal

never got a chance to check in

Nice place

breakfast was not good and was lied to about the pool being open i have kids and really wanted them to enjoy that but that was taken from me really a useless night would not have paid the rate i paid with the limited amenities also had a dirty washcloth in my family’s other room for the night.

Great stay

Service was very good, rooms are large, the hotel is not brand new but well kept and the trees around are pretty.

Everything

We were very disappointed that the pool was closed. If you plan to use the pool, be sure to call ahead to confirm that it is in operation. The breakfast was OK. It would’ve been good to include multi-grain bread and some fruit besides bananas.

All was well

.

Wonderful staff-lobby area great for work-room was comfortable but disappointed in condition of bath tub (not clean)

I specifically chose this hotel for the pool for my granddaughter. It was closed but couldn't tell anyone until when. The hotel itself was average at best. Noisy, and the elevator was working properly so we had to use the stairs. Staff was friendly

Beautiful, clean area near Walmart and other stores. Debra at the front desk was amazing and sweet. She was apologetic that the hotel called me to question my need for a disability room (that was so offensive!). She was kind and helpful. The staff personally delivered towels when I called needing more. The rooms and facilities in general were very clean!

Decent and affordable. The pool was out of order and there was no notification, but over all quiet and clean.

Nice landscaped area, very quiet inside of a business park. Room was very big and beds are comfortable.

A very 'Well Run' Hotel. From the heated indoor pool to the clean fitness center to our room - ALL was done perfectly, all was good. A shout out to Cindy, the evening Desk Clerk - helpful, kind and wonderful with my children. Thank you SpringHill....

Zero water pressure, impossible to get consistent water temperature, could not control room temp, couch very dirty, property very old.

Busy weekend, check in was delayed by about 45 minutes. Over all nice place, nice staff.

We got here after checkin time and had to wait over a half hour because our rooms werent cleaned yet. Disappointing.

Welcoming people. Luxurious accommodations. Thanks.

Big spacious rooms at a great price. Microwaves, refrigerators are a plus! And it’s less than 10 minutes from the airport.

I liked that the staff was friendly - especially the breakfast chef. I didn't like the noise from the interstate.

Staff was amazing

Because we were arriving very late at night, we called the hotel TWICE to ask that the sofa bed be made up before we got there. It wasn't. We were traveling with someone who is both very elderly and handicapped. We didn't want to have to deal with that. Also, there were bugs in the bathroom, the beds were uncomfortable, and towels weren't replaced as we were told they would be.

Very clean!

Quick and easy check in

The bathroom mirror light is blindingly bright…needs adjusting.

Everything

Loved it

The room was spacious and clean.

The room layout was odd and awkward? Both mirrors were located inside the bath area and water leaked (pooled) onto the floor behind the toilet from in the shower. The room smelled ‘moist’ the entire stay. The TV had no guide so watching anything desirable was a challenge. TV position was also challenging if you wanted to watch from the bed, it swiveled, but not enough. The bedding and refrigerator were clean. The morning breakfast person was excellent as were desk personnel who worked Saturday and Sunday.

This was a quick girls trip and the property was affordable, CLEAN and friendly. Our girls LOVED the pool.

The property seemed really safe.

Clean, safe and good value.

Initial check-in was not good because we my Wife and I were given a handicap accessible room.We complained to the desk clerk who gave us another room

One thing that was not so great… musty, mildewy smell from ac unit. Need to refresh that. We would still gladly return if opportunity arises. 😁

The staff was amazing! Hotel was clean and breakfast had a great variety of biscuit egg & cheese, omelettes, oatmeal bar, waffles, cereal, yogurt, and toast with chocolate milk, coffee and juice. The only downside was I couldn’t sleep all night because the people above us were stomping around and being noisy. We had to switch rooms at 2:30 AM.