DoubleTree by Hilton El Paso Downtown

The only thing we were so close to the elevator room 1619 super noisy.

The breakfast was delicious but not free The floors were very dirty my baby had black feet from walking around

Check in time was extended by over an hour.

Not great

Loud rooms. And evening desk clerk rude.

The breakfast was five star quality. The service and waitress were excellent. The menu was way above what we expected at a hotel. The parking garage could have been explained a little better at check in. We were not able to get out without going back inside and having the gate opened.

No

Awesome place and breakfast was great

Good location. Staff very friendly. Room was clean and had a good view across to Mexico. Pool area was unfortunately closed whilst we were there.

Beatriz at the front desk was the one good thing about our stay. She was very helpful upon check in! The pool was freezing cold and it states it’s heated online, we came down from Albuquerque for a little vacation with our baby and it was difficult to enjoy :( it was going to be his first time in a pool but it’s okay! It was also very very loud by our room. Our neighbor let their door slam onto their lock all day and night long. Our baby was constantly being woken up and our carpets were dirty when we got there. I only noticed how dirty it was because my baby is starting to crawl and picks up every little thing. The shower also took almost 25 minutes to heat up everytime we wanted to shower.

Beatriz at the front desk was the one good thing about our stay. She was very helpful upon check in! The pool was freezing cold and it states it’s heated online, we came down from Albuquerque for a little vacation with our baby and it was difficult to enjoy :( it was going to be his first time in a pool but it’s okay! It was also very very loud by our room. Our neighbor let their door slam onto their lock all day and night long. Our baby was constantly being woken up and our carpets were dirty when we got there. I only noticed how dirty it was because my baby is starting to crawl and picks up every little thing. The shower also took almost 25 minutes to heat up everytime we wanted to shower.

Over charged prices

On our last day there, we did ask for our room to be serviced. when we got back from being gone all day. Our room was not serviced. Our was not serviced for the 4 days we were there. We did not have clean towels, but we went down to the front desk to get towels and they delivered the towels shortly after. I give this place a seven out of 10.

I rented looking to stay here for the pool and the reservation did not contain any information about the pool being closed for maintenance all weekend. It was extremely disappointing to be told at check in, not before, that the pool was closed and not accessible.

Pool was dirty everyday we stayed. room service didn’t pick up the trash during our three day stay so we had trash overflowing. other than that, the bar staff was excellent as well as the front desk workers.

Good

I was

Clean room and friendly staff!

I was not able to use the room because it was not clean or ready at the time of my arrival. Since the room was never provided in acceptable condition, I did not stay or use the service. However, I was still charged, which I believe is incorrect. I kindly request a full refund for this charge. Please let me know how this can be resolved as soon as possible. Thank you.

I was not able to use the room because it was not clean or ready at the time of my arrival. Since the room was never provided in acceptable condition, I did not stay or use the service. However, I was still charged, which I believe is incorrect. I kindly request a full refund for this charge. Please let me know how this can be resolved as soon as possible. Thank you.

The front desk staff were all so nice and helpful. Maria was so nice and really cared about our stay.

Maria gave outstanding top notch customer service.

Convenient to restaurants. Ball park art district

Exceptional

1st morning people start drilling and banging remodeling no warning charged elevated prices due to an event. 2nd day wake up at 5:30 fire alarm doesn’t turn off until 7:30+ then remodeling starts at 8:30 Complained to staff nothing done about it charging 250+ a night while renovating and no warning of renovations. 100% not happy 100% nothing done about it. No sleep felt robbed too it off have to wait 20 minutes for someone to open and close a gate for parking in a factor truck not forced in oversized parking. Poor customer service don’t help but smile and greet you and do nothing. Never again!

Staff was so helpful in finding us a room with a view of the El Paso Mountain Star.

Location, gym was fine, restaurant downstairs Constant renovations, workers coming into my room unannounced while I’m in there.

Very good

Location, gym was fine, restaurant downstairs Constant renovations, workers coming into my room unannounced while I’m in there.

Even though I had a confirmation number the property denied me. I stayed at a different property.

Exceptional

The location was cool. I liked that you could see the baseball field from the pool area. The facilities were very nice & so were the employees I was unaware there were renovations going on when I booked, but it didn’t affect much of our stay. The only thing was dirt or debris that would fly out of the vent onto the desk that was in the room.

Location and staff Booked two queen beds recieved one king bed added rollaway and the slept on chair for 4th person Called booking. Com recieved notice contacted hotel Hey help what so ever. Declined to refund any of the price we paid. Hotel stated talk to booking.com ; booking . Com speak to hotel. You sleep on a two chairs and see how much you appreciate the stay

The location was cool. I liked that you could see the baseball field from the pool area. The facilities were very nice & so were the employees I was unaware there were renovations going on when I booked, but it didn’t affect much of our stay. The only thing was dirt or debris that would fly out of the vent onto the desk that was in the room.

Location and staff Booked two queen beds recieved one king bed added rollaway and the slept on chair for 4th person Called booking. Com recieved notice contacted hotel Hey help what so ever. Declined to refund any of the price we paid. Hotel stated talk to booking.com ; booking . Com speak to hotel. You sleep on a two chairs and see how much you appreciate the stay

Dinner at the restaurant was very good. Food was delicious and the waiter was great despite being short staffed and having to double as a host.

The staff were welcoming and helpful with anything we needed. The rooms were spotless and the ambiance was amazing!

Good

The rooms I booked not available due to remodeling. They took 2 hours to figure 2 rooms that would work. No batteries in tv remote. Shower whistled while showering. Missed dinner due to waiting for them to decide what to do. Hotels.com made us wait 45 mins in a text to help and they said cancel no refund. So I had to take what the hotel said or loose the two rooms cost. I don’t recommend either the hotel or Hotels.com

.

Great place!

Location

Clean rooms, nice staff, near everything

We stayed here a year ago for the El Paso Marathon and it was ok. This year was way better. Clean rooms. Clean property. Staff was great and I enjoyed my cookie at check in. :) Also the text to see how everything was going was nice. Thank you.

everything was awesome

Room was just as amazing as the customer service

The type of room I paid for (king) was not available so I was bumped down to a queen. I didn’t even know until I got into the room with all of my belongings. They shouldn’t overbook and they should have also told me before I checked in so that I may change to another location. Poor business practice.

Room and hotels.com

The entire facility was clean, the room was comfortable, and the view of downtown El Paso was nice. Staff were attentive. Would certainly stay again

No hot water

No hot water

Z

Great clean place!

Clean and well located. But the building and rooms need some love

The carpet in my room 805 was ripped. The sink didn't drain properly. Around 3:00 a.m., a persistent beeping noise began from the HVAC return vent by the window. It didn't stop. Around 6:30 a.m., I tried to call the front desk to let them know of the beeping, but my phone didn't work. So, I contacted the front desk via chat through the Hilton app. Maria responded and offered me another room and late check out of 3:00 p.m. and a cup of coffee. I accepted the room change and late check out, but I was thinking that renumeration was the more appropriate solution since I lost over 4 hours of sleep to the beeping noise. I was here for a conference, and I thought the 17th floor conference space had nice views, but otherwise, was nothing special. Overall, a very disappointing stay.

The whole building was very old and not well maintained

The Hotel it is old. Everything in the room look that it needs improvement.

Very comfortable bed, safe parking and great location with more option for good restaurants.

Great!!

It was great from the moment we walked in. We were greeted and checked in within minutes. The view from the room over looked the chihuahuas stadium, stunning. Centrally locate in the downtown area with food, drinks and entertainment all within walking distance (no need for an uber). 5 stars is not enough to rate the establishment and the staff. Outstanding!!

Bathroom had a lot of damages and mold on the curtain. Lamp shade had stains and spots. We had to move my room twice. I asked to not be next to an elevator as I was a light sleeper. They put me directly next to an ice machine and elevator. Then the next room there was a high pitch sound coming from the service elevator that they were working on.

Front desk was the best she helped with everything

You definitely get for what you paid for. The room I stayed in needs some serious renovations. The carpet was old and dusty.

Nice room

The only thing is that there are painting during business hours

The carpet in the room was badly stained, there was a stain on the chair and the towels and bathroom shower were stained . There was also a rip in the bed skirt. The next morning my husband had to be at the hospital at 7 a.m. When I came back at 9:45 they had cleaned out my room. Check out is not until 12. When I went to the desk I was told that they knocked. They also said sometimes guest don't tell them when they leave and they don't find out until 12. I'm sorry but I paid for them room until 12 and I shouldn't have to worry about my room being stripped just because I leave the room. If people check out early and tell you great but if not then the room is paid until 12 and they should leave it until they know for sure or 12:00! To make matters worse I had to wait 10 minutes while they found the couple things I had left in the room. If this is your policy it is unacceptable! People should be able to leave the room without worrying about being kicked out before check out. I stay in hotels all over the place and I have never had this experience. I am very unhappy with my stay

The room was clean and the staff was friendly, just be careful with the parking garage, it's very tight.

The staff was great and very attentive. Good location, but the property is old and worn. The room I chose ahead of time was not available when I arrived. The safe in the room was not operational. The TV was not plugged in and working, but maintenance came promptly to reconnect it. The desk chair seat back was torn with exposed metal corners. Bathroom sink had big cracks. Room was clean and breakfast menu was decent.

😕

Nice location

Everyone was helpful. Rooms were great for us. Great downtown stay.

The rooms are nice and clean, the bathroom is spacious with all the usual things you need in the space. The few other spaces within the hotel we went were clean as well. The parking garage has very tight corners and our large vehicle in the space was difficult to maneuver. The location is great for walking to downtown venues.

Breakfast was good

Good food. Great rooms

Quick stay. Easy check-in. Great parking access.

Staff was friendly and polite. I hate paying to park at a hotel leaves a very bad taste in my mouth.

EVERYTHING WAS GREAT

Close to the border to cross to Juarez

Great staff, nice room

Great location with a lot to do nearby in walking distance. Clean. The bed was so soft and comfortable. People at front desk were very nice, efficient, and helpful. The restaurant in the hotel was excellent. Our only complaint is that our room had no refrigerator and the carpet had some stains. But, we will definitely stay there again if ever in the area.

The good: staff and restaurant. Bad and ugly: terrible housekeeping. In 4 days, no clean glasses, no vacuuming. Stained carpet, torn curtains, tatty furniture.

Clean and nice , great pool and bar area

I had such a hard time trying to check in. They said payment had not been sent

Yes

Only thing wrong was A/C didn’t work and, while most of my stays around the world have had a fridge, they told me that having a fridge is an upgrade. I highly disagree!

I liked the printed sheet of walking distance nearby restaurant and bar suggestions provided to me by the check-in staff. There simply is no closer or more upscale hotel in downtown El Paso!

Necesito un reembolso total de mi estadia, me hicieron doble cobro , los muebles estan en muy malas condiciones, nunca fueron a limpiar la habitacion

Beds were comfortable but AC was loud and the carpet needs replacing. Carpet was gross, big stains on carpet in multiple places

Safety easy in and out no problems very clean all staff were excellent

Downtown El Paso is underrated. First time visiting, will be back.

Location was perfect and convenient. Enjoyed the seating area by pool and DJ on Friday night. To get to the parking garage could use improvement. Too narrow by the entrance. Although rooms were clean they could use some upgrading. Otherwise, enjoyed our stay.

I couldn't be happier with the service I received! From start to finish, everything was handled with professionalism, care and attention to detail. They made it so easy for me to check in early, which took a lot of stress off my trip. Everything was smooth, quick, and very accommodating. I really appreciated how thoughtful and helpful the staff were. Highly recommend!

NA

Just the elevator wasn’t working properly. Certain buttons didn’t work. Overall though I was very satisfied!

Excelente!!

Room was nice with a cool view to the pool, stadium and the freeway

The property is very clean and the staff is very helpful.

A bit confusing to find at first as check in and lobby are are the bottom of parking garage. Good location to downtown El Paso and walkable to most areas. Parking is a bit tight in parking garage with low roof.

.

Very helpful staff

The hotel is very nice the lobby is nice rooms are clean BUT only one elevator was working and it was a nightmare. Also the parking garage horrible! The spaces are so small marked for three but fitting three is a very very very tight squeeze where you can’t even open doors. Parking stops at 5th level if there were more levels the nightmare might not exist. Damaged my car so bad.

It was strange, only half of my family had breakfast. As for bed comfort, the beds were great.

The AC did not work and I was very hot all night, the carpet also had a few stains that were pretty disgusting. The employees were amazing and very nice

No food options

Mold in the shower

The hotel did not have clean rooms at the time of check in. I had to wait until almost 6pm to check in. Very inconvenient for my plans.

The hotel is showing some wear, but the beds were comfortable and the staff was helpful and friendly.

Great place. Very convenient. Friendly staff.

sucha relaxing stay

The property was great, however there was only one working elevator which took forever

Nice stay and friendly staff.

Pool completely out of commision, and filled with algae....internet service sketchy at best... and they charge 20 bucks a night for crappy parking...in El Paso.

Headed home from San Diego so we stopped in El.paso for a lay over. Hotel was nice just the carpet had a lot of stains and had a mild weird scent in the room.

Hotel room looked a bit run down and we ended up not sleeping one on of the beds as it had a very strong (bad) Oder to it.

Exelent service

Ok

Carlos your Friday night front desk clerk and your maintenance weekend service gentleman were the best. They did everything to make us and our grandkids trip the best. Staff like both of them are hard to find and give a wonderful impression of your hotel. These two went out of there way to find a little dessert for our grandkids we couldn't thank them enough. Staff like both of them will have us coming back

The staff is very friendly and helpful. The whole place is very clean and beautiful.

The personal

IMPORTANT! Parking is available but is NOT FREE for guests of the hotel. Its an additional 20usd per night. The buffet is also no longer offered. Just a few minor details to be aware of when booking. I was ok with the price before hand but not so much after the fact. I had no issues with the room and service itself.

Room was not cleaned for two days

No dan servicio rápido duraron 5 horas para venir a apretar el asiento del sanitario!!!!

We had trouble with the A/C both nights. Property seem old and run down. Was placed in a room directly next to elevator which was incredibly loud....you could hear the actual operation of the elevator going up and down each time it went to or passed our floor. Tried to switch, however was told there were no other available rooms. Paid WAY too much to have such a disappointing experience.

The AC was not working properly. The restaurant smelled like sewage. The reception staff was extremely nice.

You didn't use or handle cash, being a cashless hotel is not good.

The property was not clean. Carpet was dirty, by the door and by the fridge. The drapes were torn. The door to the pool was broken. The tv didn’t work. The tech was called then it was fixed then we left the room came back and the volume didn’t work again. I left a towel and called them left my number and they never called me to say they found it or didn’t. The frames in the room had been broken one had a glass frame and other was without a glass.

Horribly ran and dirty with leaking plumbing.

Awesome stay! Love it.

Very accommodating staff

Great stay

The lack of towels provided, there is no USB ports to charge any type of phone or tablet, and got stuck on the elevator. The building needs more maintenance.

Great one night stay. Close to downtown nightlife and great food. Very clean and comfortable.

I had a great stay. Customer service was great. there was a small stain on the carpet but it was

The restaurant staff

The parking lot is very crowded and there’s a lot of junk on the upper two sections. It even looks dangerous. The location is very good, close to a lot of restaurants. The view was very nice too

It will be perfect if it will get renovated

We had a good time and is within Walking distance of shopping, staff was great, will be starting again in the .

I was pretty comfortable at the hotel. I just wanted to get some rest and it work out pretty well. Quit and friendly and nice view far from other hotels..

Issac at the front was amazing and so helpful. He told us some fun spots to go to.He was very kind and professional

It was very clean and quiet

The cafe associated with the property never opened the entire time I was there. There were rips in bedskirt. And while not a showstopper, the lack of attention to making the room look pristine was definitively disappointing for a Hilton Property. I would stay there again, even with this lack of attention to detail.

Super friendly clean and great food..

Nice hotel. Hotel didnt have any hot water. They had no estimated time on return of it. No solutions were offered other that not choosing to stay. I think a discount should have been offered or something.

The employee was nice and helpful, the room carpet was dirty with stains. The office chair was all torn, the coffee maker didnt even reach the outlet. Also, there was no hot water and we had issues with our bill. Also, no microwave or refrigerator.

The water temperature for showering was very cool. Too cool for my granddaughter. Toilet - had to flush twice just for toilet paper to flush.

Not hot water and TV Channels not working. Front desk service is too slow, I think they need a second person in front desk, we and other wait to much to get the key card for our room.

Ac unit must be old because it had to be set to high to make room comfortable and then it got super loud it was hard to sleep with the noise. Bed frame had stains… no hot water either.

Room was next to elevator loud noise in room everytime elevator moved all day

First time at a Hilton hotel. Everything was great.

It was nice that the rooms are big and nice people were nice. We liked that it was close to the El Paso Chihuahua Satdium.

This was the best hotel to stay because I met Snow the Product here last night!

Comfortable and clean

This was the worst stay ever at this property. First the room wasn’t ready, they swapped rooms and tried to give me a regular queen instead of the Deluxe King we booked…I told them that wasn’t acceptable and had wait nearly an hour before our room was actually ready. Went to make coffee and all of the half and half was more than a year out of date and the front desk did not do anything to help or accommodate! I will likely stay with them again because of the previous positive experiences, but this was was a total disaster of a stay!

Great staff, great room. Will go again in the future

Great service thanks for the stay

It was ok for the price.

Convenient to food and ballpark

I liked everything

We reserved a premium room, but too far of be one. Not a nice view, ragged curtains, hairs in the bathroom tub and dusty desk.

They didnt respect reservation. I need to look arround hotel. all hotels was soldout. Very bad experience

The room 1619 is the worst. It is located behind the elevator it felt I was under a bridge and semitrucks passed all night long. My advise is please get rid of that room. Worst stay ever and I will never stay at a Hilton again.

We had a short stay in El Paso. Our experience at Doubletree was flawless thanks to staff.

Pool said it was Heated and it wasn't.

Hdjdir

Easy check in, friendly front desk, the room was very clean.

Great location for the event we attended Horrible parking! Guests double parking in the garage just was not good. This hotel is dated the tub drained slow and carpet was dirty.

Super friendly. Great service. Even decorated the room for my birthday as a surprise. Always great atmosphere

The only thing I didn’t like were the parking facilities.

Very good

I ordered a king size bed received 2 queens despite paying extra for a hassel free experience .. found hair all on the shower wall wasn't happy about having to clean it up the front desk lady was nice despite everything

The staff is very helpful and accommodating. Parking is very convenient. Located next to museums and many other venues. Has a nice bar and Italian restaurant.

First time el Paso to see a show. 👍

all great but carpet was very dirty

Overall a really good hotel only thing I would change would be the shower curtains

The parking garage requires your key after paying a 20 dollar parking fee in order to exit the garage. The ket scanner did not work a single time, meaning I had to press the help button to ring the front desk. As soon as it rang they opened the gate, without asking a room number or any type of confirmation that I had paid for overnight parking. Meaning that most guests could choose to lie say they dont want overnight parking, not pay the charge and still have the same access I paid for.

Excellent

Thermostat in room did not work. Additionally, sometimes did not have any hot water. Property is dated.