La Quinta Inn by Wyndham El Paso Cielo Vista

Shops are nearby but needs a bit of cleaning

The receptionist needed to be friendlier(woman)

I immediately went to the front desk to report the issue and requested either clean sheets or a different room. The receptionist gave me another room, but to my shock, the second room was in the same condition. Once again, the bed appeared unclean and there were hairs on the sheets. At that point, I completely lost confidence in the cleanliness standards of this hotel. What made the situation even worse was that management refused to refund my money, claiming that I was past the cancellation deadline. This is extremely frustrating because the problem was not that I changed my mind about staying—it was that the hotel failed to provide a clean and sanitary room. It makes me question whether this is a recurring issue or if guests are expected to simply accept unsanitary conditions. No guest should have to inspect multiple rooms looking for clean bedding, especially after paying for a place to stay. I travel for work and understand that things can occasionally go wrong, but what matters is how a business handles those situations. Instead of resolving the problem, I was left wi

Ni siquiera encuentro palabras para decir lo mal y feo que está

No breakfast and the pool is not available even when is adversited The bathroom light .and one in the bedroom are not working The tv remote control is with not batteries

Bad

Honestly, can’t think of how we could’ve had a worst experience at this motel. Asked about breakfast and they told me that there would be no breakfast tomorrow because somebody forgot to order food. Pool was closed. We weren’t given a map to our room either. Just told that it was upstairs. There were absolutely no labels telling where any of the rooms were. When we finally found the room, it was absolutely disgusting. The cow just had stains all over them in the room smelled so much from deodorizer. You could tell that it had been smoked in. We just left.

Bad

No breakfast shower was dirty, we no longer would use this location.

Exceptional

Bad

Spacious rooms Ac wasn’t cooling enough

Clean

Exceptional

Very good

The outlets didn’t work

Like the room The coffee was like water tinted with coffee..

It was clean room I didn't stay the night because the door would not lock from the inside it was a safety issue, why would they even put people in this room? So me and my guess left at 8:00pm on Friday may 29,2026, we did not stay cause of the issue.

It was clean room I didn't stay the night because the door would not lock from the inside it was a safety issue, why would they even put people in this room? So me and my guess left at 8:00pm on Friday may 29,2026, we did not stay cause of the issue.

We have been staying at this property since the 90,

Rooms were decent, just asked for a detachment shower head on the reservation and they gave me a normal shower head, room should have been made everyday not leave it neglected like coming back to unmade bed.

Passable

Absolutely dirty i wish i took photos but the floors needed a serious mop, footprints from dirty shoes all over, stains behind the toilet and questionable dirt around the fridge, i believe i could have asked for another roll of toilet paper but the one in the bathroom was filthy and had blue stains on it. Would not go again nor recommend

Absolutely dirty i wish i took photos but the floors needed a serious mop, footprints from dirty shoes all over, stains behind the toilet and questionable dirt around the fridge, i believe i could have asked for another roll of toilet paper but the one in the bathroom was filthy and had blue stains on it. Would not go again nor recommend

You stated a preference for smoking or non-smoking when booking. Was La Quinta Inn by Wyndham El Paso Cielo Vista able to fulfill your request? It was not met, I went to my room and had to go back to the front desk to ask for the NON smoking room

The staff is amazing The staff at this hotel were amazing and very kind, but unfortunately the hotel itself was very disappointing. The rooms were extremely dirty, and even the “clean” towels had stains and looked dirty. The bathroom was in bad condition, the outlets next to the bed didn’t work, and the phone to call the front desk was disconnected. The website also advertises breakfast, but it was only bread and coffee. I’ve been staying at this hotel every May since 2017 (except last year), and it used to be a great place, clean rooms and a really good breakfast. I’m not sure if the ownership changed, but sadly the quality has gone down a lot. Because of this, I wouldn’t stay here again.

The staff at this hotel were amazing and very kind, but unfortunately the hotel itself was very disappointing. The rooms were extremely dirty, and even the “clean” towels had stains and looked dirty. The bathroom was in bad condition, the outlets next to the bed didn’t work, and the phone to call the front desk was disconnected. The website also advertises breakfast, but it was only bread and coffee. I’ve been staying at this hotel every May since 2017 (except last year), and it used to be a great place, clean rooms and a really good breakfast. I’m not sure if the ownership changed, but sadly the quality has gone down a lot. Because of this, I wouldn’t stay here again.

You stated a preference for smoking or non-smoking when booking. Was La Quinta Inn by Wyndham El Paso Cielo Vista able to fulfill your request? It was not met, I went to my room and had to go back to the front desk to ask for the NON smoking room

Disappointing

The rooms smelt like cigarettes

Breakfast nice and the room always clean

Location Could have a better breakfast

Siempre he agarrado este hotel pero ya ultimamente no me ha gustado cuartos suicide muy descuidados y el almuerzo no tiene nada nada nada prehunte por q y dicen q el manejador no quiere comprar las cosas q se necesitan mal administration necesitan nuevo manejador q se preocupe de tener lo q necesita para tener asus huespedes contentos de mi parte pienso buscer otro hotel

Promised a full breakfast in the morning had only toast coffee cereal but it ran out the the place is all rusty that bathtubs are nasty it should be tore down sorry 😔

Yes the room was clean. But there was no ice for a hot evening

I was so saddened about this place this time. The breakfast was very poor, only bread cereal and juice. No swimming pool and the area was dirty. The room needed more cleaning.

Bad

We didn't stay. The room was dirty. They bathtub was moldy looking Staff was pleasant

We didn't stay. The room was dirty. They bathtub was moldy looking Staff was pleasant

They canceled my booking to price gouge.

Superb

Very bad choise. Terrible hotel, very unhealty room. The room was very dirty, and had mold, blod slplashes and the WC was dirtty. Terrible experience.

Stayed here for BTS Concert. Location was accessible for last minute needs and late night fast food after concert. Didn’t expect a lot for the breakfast but very basic. Rooms were decently clean and spacious. Ample parking. Felt safe.

Yes

Superb

Dirty room, stained sheets, staff is OK minus.

The room had not been swept in a long time. The toilet ran constantly and the bathroom light

Nothing

My room was not ready at check in time.

Nothing

Breakfast is advertised as buffet style but not. Cereals and bagesl/breads are only available. When we get to the property, checking inn is smooth with no issues. Once we got to the room, it was dark and the only available lights is the bedside lamp and the bathroom lights. Bed is clean and there was fridge and microwave which is I like. There was no soap and toilet papers so had to ask front desk for it.

This hotel informed us our reservation was canceled when we arrived at 9 pm. All the hotels in the area were booked for the BTS concert. We booked and prepaid the room 2 months in advance. We were told they were canceled so they could resell the rooms at an increased price. Price increased from 8x night!!! And this is a motel. And not a nice one. We ended up having to stay 2 hours away. Saw many people come to check in just to be informed their reservation was canceled. Ugly greedy behavior!

Room was not ready by check in time.. when we finally got room key, the room was FILTHY. WEIRD UNKNOWN STAINS ON BED.. POOP (HUMAN OR PET) ON WALLS.. PET HAIR ON CARPET!! TOILET WAS BROKEN AND WOULD NOT FLUSH.. bathroom was not cleaned at all.. HAIR on the wall from previous guest.. HAD TO GO TO DOLLAR GENERAL ACROSS THE STREET TO BUY CLEANING SUPPLIES AND DO THE CLEANING..

El desayuno solo tenía pan y cereal. Mi habitación el microondas no calentaba y la puerta se quedaba abierta. Lo comunique solo dijeron que me iban a cambiar de cuarto pero esto no sucedió.

Me cancelaron una reservation ya pagada para ellos poderla vender mas cara. Me.hicieron perder unas vacaciones con mi familia y me hicieron gastar mas de lo que tenia previsto. Y ni ellos ni ustedes expedia hizo nada al respecto son una verguenza ambos.

The room was horrible and it smell really bad 👎

Don’t book it. It’s like a nightmare. The room was nasty and the hotel was terrible.

Location wasn’t bad It’s was nothing like advertised. The room was clearly very dirty. They had being having plumbing issues. The beds were stained.

Location wasn’t bad It’s was nothing like advertised. The room was clearly very dirty. They had being having plumbing issues. The beds were stained.

The property told me when I arrived that they cancelled my stay and that Expedia should have notified me. But I have no notification and was not issued a refund. When I called Expedia they knew nothing of the cancellation. This hotel is predatory and I do not recommend it if given any other option.

Exceptional

Passable

Nasty hotel

Didn’t like the first room. It smelled of smoke, the bathtub had hair, no phone to call office. After complaining to front office, our second floor room was clean, but no phone connection again and could not call front office to request a missing remote control for tv. On a positive note the front desk manager did her best to get the issues resolved. Price was right but Unfortunately I will not stay there again. I expected more from a Wyndham Hotel. So on a scale of one to ten, I give it a 3+.

1. outdoor entrances to room 2. filthy room--dirt all over the room. Welcome Mat matted with hair. 3. dismal lighting/half working light bulbs 4. The air conditioner rattled something fierce 5. The toilet was unstable 6. Extremely Dark reception area/breakfast area After two minutes of inspection, we decided to leave without even staying there. Yes, we forfeited the unfundable booking. But cockroaches as roommates are not something that we decided was acceptable

1. outdoor entrances to room 2. filthy room--dirt all over the room. Welcome Mat matted with hair. 3. dismal lighting/half working light bulbs 4. The air conditioner rattled something fierce 5. The toilet was unstable 6. Extremely Dark reception area/breakfast area After two minutes of inspection, we decided to leave without even staying there. Yes, we forfeited the unfundable booking. But cockroaches as roommates are not something that we decided was acceptable

Enjoyed my stay.

Nothing Nothing

Not much at the hotel. No Coffee in main lobby or kitchen, only had bread and one toaster to offer for their breakfast. No milk for the cereal they had. Overheard a hotel employee tell another guest they hadn't had any deliveries in more than a week and a half.

Not much at the hotel. No Coffee in main lobby or kitchen, only had bread and one toaster to offer for their breakfast. No milk for the cereal they had. Overheard a hotel employee tell another guest they hadn't had any deliveries in more than a week and a half.

Nada

The place was ok . It served the function of being a place to sleep while visiting elpaso. For the price we paid it was about what I expected. Problems were minimal but noticable. The TV worked but the volume button didn't. The shower and sink worked but looked damaged from previous guests. All these things were slightly annoying but nothing worth complaining to staff about.

The worst I've ever been to was the worst cleaning state I've ever been to, with no water in the fishnet tub, the faucet moving, and the blanket and pillow making a mess of odor glue

Poorly maintained.

Location Rooms were not cleaned properly Bathtubs dirty, could not take shower Upstairs room started leaking water onto the bathtub

The handicap room I was given was far away from main building couldn’t wheel myself to get breakfast

Clean and quiet Everything was great

So unclean, old, not taken care of. Everything was so dirty

It’s was horrible Literally run down.

The price was good. The whole place smelled like something went bad in there. The rooms facing the other hotel were bad because u can hear the trucks loading and unloading at the nearby stores. There were no clean towels in the room and no toilet paper. There was no one around to ask either. Breakfast was extremely disappointing. They had some bread, PB&J, 3 cereals coffee water and bad milk. Was very disappointed with this stay.

I like the fact that it was close to where we needed to go the morning after. No toilet paper, no TV remote when I asked for it during breakfast and got it to the room. There was no TV service. The waffles were premade put in a container also they were saggy when finally got to have breakfast. I was gonna bring up the fact that when you use the sink or even the shower tub when water goes down to drain black junk was coming up but when I got in line to ask for the TV remote, I heard another person bring it up and the employee told them that they would bring it up to management,

Was the worst place a ever stay, nasty and when I told the front desk girl, she just roll the eyes in my, is a crack heads place, if you planing to stay with your family, don’t do it please, NASTY

Bed was comfortable, room was clean with one notable exception, and it was spacious. Clean linens. Room had shampoo and soap, great water pressure. Did not try the TV, hair dryer, or included breakfast. Microwave and refrigerator both operational. My nightstand had stains on it that I wiped off with a towel, so an obvious missed cleaning. Room was equipped, but not fully. For example, tissue holder but no tissues. Coffee maker but no cups. Closet but no hangers.

Since I'll stay wasn't pleasant, We were not comfortable, unable to fall asleep, We decide to skip on breakfast.

Nothing Room lamps didn’t have bulbs Shady location Not quite a restaurant at walking distance Rude staff Questionable clean room Refrigerator didn’t work 1990 restroom Even though there were rooms in front and bottom floors the attendant as soon as he saw that i booked it on line he gave me the top floor and around the building

Front desk staff was very kind and friendly. But room was disgustingly dirty, dirt, grime and dust everywhere, mattress had yellow spots everywhere, parts of the fixtures weren't finished, with exposed wiring. Did not feel safe staying, so ended up leaving and booking a different hotel for the night

The room reflected the price. Not immaculately clean. They could use vacuuming more thoroughly and cleaning behind furnishings. One night stay passing through, so it was okay.

It wasn't clean first and foremost!

Good service

Staff was nice and very helpful everything else was not. Dirty room, broken light, dirty tub

They didnt clean the room, didnt let any hand soap or bodywash, they only left two little bottles of shampoo and conditioner and thats all, the breakfast was sooooo awful, the coffee tasted like water, somebody go in in our room cuz the front desk gave to them that room, we were already sleep and woke up so scared, in the first room that they gave to us the sink was blocked and threw all tge water on the floor, so the good think was the change of room, the card was blocked like four times. They didnt have napkins!!!! They only said “sorry”, i stayed in other Quinta inn and didnt feel So disappointed like in this stay

Clean rooms.

I didn’t like a thing about the property. It was nasty and felt unsafe. I didn’t like anything about the property. I will never stay at La Quinta again.

If you’re looking for a cheap bed this is it. That’s the only thing going for it. Lobby smells of sewage, the rooms were dirty, furniture broken when we got there. Dirty towels. Dead bugs on the sink and noticeably un clean.

Location, value, and very comfy. The AC was amazing and the sunblock curtains added an extra value of relaxing isolation. Maintenance. They need to take better care of their units.

Estaba con las llaves de la regadera flojas y mal aspecto!

I like that it is an accessible space. The room did not have hot water. I was mpved tp another room where the water was only lukewarm, not hot. The room and the looby smelled very bad, the floor of the room was very dirty, and the bathtube was also very dirty. There was no toilet paper, and I was only given one bath towel. There is only one person at the front desk, and when they have to leave to do aother tasks. the recepcion area is left unattended. I always choose this place for the complete breakfast, but the last two times was seved very late, not at the scheduled time. Sometimes they do not serve the full meal, only part of it and in very small portions. If it runs out by 7>30 am they do not restock it.

This property needs to be removed by expedia. First off the pictures of the hotel are not of this hotel. Upon arrival the room did not have toilet paper, coffee or a cup of any type. I was told items would be brought to room, after many requests 3 days later still waiting. I bought at a store. In 3 nights no maid ever entered the room. I have spent well over 1000 nights in hotels. Have to say this is the worst hotel i have ever been in.

No amenities. No towels. No bathroom tissue in room. Have to go begging for it at desk.

Staff exceedingly nice. But hotel is falling apart. No ice machines. "Breakfast" was cold waffles. One room with 4 lamps had only 1 working. Toilet didn't flush. Plunger was already there (they knew it was problematic). Safety latch was hanging by 3 bolts on door and locked us out when we left because it fell and somehow hooked the knob. Had to "credit card" open door. Dog hair on carpet. Bitten by bed bugs. 18 year old mattress! Look at date on mattress in photo! These are changed normally every 5 to 7 years!

Clean rooms shopping centers all around good place to stay

It was a decent stay.

Reserved property police raided property and seized computers unable to stay there no key machine Still have not received my refund back

Yes

It was close to everything. The Staff was a bit rude, the room had no lights other than on the restroom, the tv didn’t work, there was no hot water, it was dirty and walls were stained, and bed base was broken.

Bed was comfortable Bathtub clogged when taking a shower. There was shaved hair in the tub. Light switch for bathroom was broken off. Carpet was old and smelled.

It wasn't in the best area and the room wasn't finished

Construcción inside the room needs a lot of maintenance

It needs a lot of work, and they need to let people know that the pool is out of order at the moment.

This is NOT what we expect from La Quinta. Also, none of the property photos are a good representation of this place. Can you say False Advertising...

Great service. Clean rooms. Free breakfast. Location of it if great close to restaurants and shopping centers.

None of the outlets worked, the shower only had cold water, we were there for my uncle's funeral we had just came in from Arizona had an hour to get ready but couldn't. I went back to the office and a different person was there and when I told him the situation his reply was what do you want me to do. Really not a great answer. I asked for a different room he did get us a different room, however it had no towels whatsoever and to top it off the light's didn't work only one lamp. I went back and told the gentleman he didn't look too happy to see me again. I told him I was really thinking about calling the corporate office, that's when his attitude changed and got us towels, I even asked him to let his cleaning employees know about it. After checking the lights again they didn't have any light bulbs so I went back for a third time which they did send the maintenance guy to put light bulbs. It was disappointing especially being late for my uncle's services 😕

Great hotel clean rooms..Love it next to Tacos Chihuas .Next to Twinn peaks bar and grill

The old toilet uses an excess of water and it is necessary to flush it two or three times.

Room wasn't really cleaned i found hair in the ice bucket and the shower felt like it was going to cave in and no hot water and the breakfast wasn't good at all the waffles were premade and it was soggy and under cooked and the juice was so watered down

No hot water very disappointed

Clean room spacious and comfortable

The room was horrible, patches on wall, tub looked dirty, no hot water, not enough towels, afraid I was going to get bed bugs.

Room was clean and in a good area.it’s of stores and restaurants

Nice place with lots of stores and restaurants

Room was dirty, bathroom with mold, nothing like the picture, heater does not work

This photo on Expedia is of a different property.

se encuentra el exterior de las habitaciones bastante sucio, no tienen jabón para baño, me informo la persona de recepción que el propietario del hotel no surte ni jabón para baño, tampoco clínex para las habitaciones, no tienen tostador de pan, una experiencia muy mal es decepcionante recibir este tipo de servicios

Room wash filthy . Mold/ mildew in bathroom. Dinks clogged up. Toilet seat and bath faucet not attached. No hot water. Filth on the the filters for heat unit. No amenities. No wash cloths, towels. No filter on coffee pot that was filthy

Great staff

Ok

Yo no se que le paso a este hotel, esta en las ruinas

Cleanliness

clean rooms better, renovations/repairs

The restroom smelled like pee. The door to the restroom wouldn’t open all the way because it scraped the floor. We needed the refrigerator and it didn’t work. The carpet was stained and dirty.

Maintain facilities better I don’t think I’ll stay at any of this hotels even the doors don’t feel safe

Hotel had no water at all. We have to move to different hotel. Please refund the original

NO TENGO COMENTARIOS POSITIVOS MALA EXPERIENCIA NO LO RECOMINDO

not very clean

Comfortable rooms and very convenient

Room was very neglective. Dirty batroom with mold, toilet looked like its never been cleaned. carpet dirty it was not vaccumed, sheets did not fit the mattress. Cofee was watered down. Staff not friendly at all.

Not very clean.

Horrible for LaQuinta reputation.

The staff was very good. There was no breakfast, as promised in your online ads.

The room was not like the photos at all. Nothing worked properly or was cleaned properly except for the bed sheets. I would never stay here again.

Was the worst hotel in El paso Texas, No housekeeping, room was dump, tv didn't work, bad, bad. last time staying there.

I have to say that the front desk staff did everything they could to make my stay comfortable and with no hassles. Thank you and I look forward to visiting La Quinta on my next stay!

I’ve already written to the company. But now I need to add that the bed I slept in had a large empty spot in the middle of the bed!!! Because of this, I’ve been going to therapy for my lower back. My back had never hurt like this before. Because of this problem, and the general decay of the hotel, I doubt I’ll ever use these facilities again.

Cómodo y limpio

Me gusto mucho, solo me gustaria que hubiera tapetes o alfombra en el cuarto, el personal nos trato y atendio muy bien

Terrible experience!hurt m

Horrible

Great value and views

me hospede en la suite 201 y la habitación huele muy mal y esta muy sucia la alfombra

N

Extremely rundown, poor maintenance nothing works the place in shambles. There is urine and human feces under the stairwell on the side. This place needs to be torn down. It should not even be readable. The city should be looking into this cause. This is a property that should definitely be come down, but I’m not exaggerating. Expedia shame on you for posting such a horrible place.

I had a last minute late reservation so I arrived at 1130pm. I normally never have issues here, but once I went to my room, my television wasnt connecting, the lamp somehow was placed on top where the microwave was. I was exhausted and it was late, i wasnt going to drive around to complain. I used my phone for netflix and music. I also didnt have any toilet paper. Luckily, i always carry an emergency roll with me. The room next to me had decent music, but played it until 3am. Like insaid i never have problems here, but last night for $75, it wasnt worth the hassle I had just to relax amd take a breather.

Mold was growing in the room, the carpet was so dirty i didnt want to take off my shoes, the other room had no carpet. The lighting is poor holes in the walls and ceiling

The tv didn't work, the lavatory was stopped up.

..very scary looking place

The room was horrible and scary nothing like the pictures . Very disappointed

No hot water in fact plumbing came out of the wall!! Tv remote no functioning the only good thing about breakfast was free. To long strands of hair probably still there in the shower

Room was dirty no soap floor was unswept

It requieres big Maintenance

Of the La Quita's that I have stayed in...in El Paso, this would be rated the lowest of the options out of 4 that I have stayed at.

Needs to be cleaned a little better and maintained.

First the pool was not clean gross green algae. Went to the room after check in it was not clean, looked like it was infested with roaches or something. The bathroom light didn’t turn on, the water was cold in the faucet. I walked right back to the counter and said to give a refund for the dogs. They is not suitable for family’s.

Rooms need updating, breakfast not recommended only cold cereal and toast/muffins.

Shops nearby were ok. Disappointed that our room was not cleaned during our 6 day stay. No towels were changed, beds were not made and we were not aware about this when we checked in.

Poor breakfast , limited, the tv with malfunction, the shower was broken , it’s an old building

The worst property I've stayed at. You need to update the pictures and make it look realistic as it is currently. If you do, no one will bother to reserve. They have no support staff to clean any of the rooms. My room wasn't touched during my stay. I got towels from the desk staff but then when I left they were stacked up in a corner damp and dirty with no one to pick them up. Ugly!!!!

Upon arrival, the hotel was hard to find because their sign wasn’t lit. The room smelled a little funny but this sometimes happens with hotels so we were prepared to ignore it. We noticed that the bathroom door was dirty (like black lint all over the inside of it), and the tub and vanity looked a little worse for the wear. When we pulled back the bedsheets, we noticed stains on them so my partner attempted to call the front desk to request new bedding only to find our room phone didn’t work. When he went to speak to them in person, he was told that they didn’t have any clean sheets for us because they don’t currently have housekeeping staff. He then asked if this meant our room hadn’t been cleaned after the previous guests, and said we didn’t want to stay there. The front desk person offered to send us to a sister location and that is where we ended up staying for the rest of our trip.

Walked in room. DIRTY towel lying on bed. Trash on the floor. Toilet set was unhinged. Floor dirty. Stepped on stickers, means they didnt vacuum.. will not stay there again. Really surprised because La Quinta used to be good.

Tv not working Loud noise Outside parking lot Dark No lights all around the building and the front

La cortina de baño con hongo, las camas en buen estado la alberca sucia, las sillas de la alberca rotas, tienes que solicitar limpieza

Trash in the trash cans, bad odor in the room

Un lugar muy inseguro sucio la atención del cliente es muy mala te tratan como si no tuvieras dinero para pagar el hotel

Terrible experiencia, no limpiaron la habitación y así nos la entregaron. No gerente para aclarar ni nada y quisiera el reembolso.

No WiFi so couldn’t pay with credit card. They wanted cash but couldn’t make change. Room had one bedside lamp in bedroom area. No other lighting. Had bare floors, which is fine, but weren’t clean. Tub was in bad shape but seemed to be clean. Wood trim around tub was splintered and rotting. Bathroom sink and lighting were fine. Had all the fixings for coffee, but part of the coffee maker was missing, so couldn’t make coffee. Fridge and microwave worked and bed was fine.

This is not a family friendly hotel, first night of checking in and mind you after driving 10 hrs from Houston I just wanted to get some rest anyways we checked in about 10pm Friday night, some one comes and knocks on our door just a random man it was just myself and my minor son who was also afraid because there’s no lights facing the door, I tried calling front desk several times to see if there was a camera or idk just anything it was a cry for help and I called about 20 times NO ONE ANSWERED the guy finally went away and I barely slept that night then to wake up in the morning and one of the knobs from the faucet was just off so we had to bathe in scolding hot water tried to call and report again no answer went to the front and no one was there not only that but my card was blocked bc I never informed my bank id be out of town and there is charges for $160 which is what is due but also an $88 charge and a $210 charge all from this hotel . We will never stay here again

I liked the proximity to the freeway. I was initially checked in to a room already occupied. Per clerk, this was 2nd time that happened that evening. The bathtub/shower cold water didn’t work, so scalding shower. The mini-fridge didn’t cool. No extra blanket for the bed. The ice maker on the grounds was broken. Very obvious the property is not being maintained.

The outside left something to be desired. It looked old, there is trash everywhere, just not up to normal la quinta standards. I just stayed in on and it lwas like this was from another world. It is very outdated and needs to reno's done.

Todo está sucio y en mal estado, jamás pude conectarme a internet

The room that was available to me, the bed was slept in and trash all over

Hotels out of date dirty smells bad. I had to cancel my reservation without any refund lost money wouldn’t we never rent that hotel again Windham should not even have that hotel in that poor condition as soon as you walk in you have a old dirty smell.

Its dirty not well maintained

There was no one available to check in i canceled my reservation

The air conditioning and the bed

Very clean and comfortable

Nice rooms and service

Building is old but

The shower would not drain. Very dated hotel that has gone renovation and still

The hotel was nice but when I got to my room I noticed that one of the beds had a few blood stains on the sheets we also had another room that was in a different building it was ok but there where people going door to door checking to see witch one there card opened the hotel overall was ok for the price but definitely some shady and low quality cleaning on some rooms

Room looks like it's been in the process of remodeling and not finished. Lacking lights, and a desk work area or table for dinning.

Outside building needs updating. Towels in room were old and worn and could be replaced. No light in room except 2 small on the wall.

Great area to stay

Beds were extremely uncomfortable

The room was great but the air conditioning was questionable. It was cool but wasn’t cool enough and didn’t sleep the best. Bed was comfortable though and room was clean.

This was the most filthiest hotel: cockroaches, what looked like black mold, the floor turned by slippers black, and I had to constantly scan the surroundings as people were checking us out and following us. Never again!!

Don’t stay here

It’s good for the price

The room was dirty. The carpet and the walls were very dirty. The toilet was running the whole time. The beds were not comfortable.

Wasn’t a fan of how the shower was falling apart and the light switches didn’t work most of the time. Felt like it was a last resort and we didn’t get any services done while we were there. Not happy with the services or how the room looked like

Great location

.

Nos cambiaron de habitación por que me quejé q la primera estuvo muy sucia, había un trasvesti parado afuera ofreciendo servicios, se escondía en unas plantas fui y comenté a recepción y les valió, en la segunda habitación había una puerta de conexión a otro cuarto donde parecía que los de enseguida estaban con nosotros se escuchaba todo y además la puerta no cerraba bien, el desayuno fatal me eh quedado por años ahí y ahora estuvo pésimo

Caved in mattress

Have stayed multiple times and it is convenient and I don't worry about my vehicle.

I did not like the fact that the room was very dirty the walls were stained the shower head was like falling off but I stayed there for the convenience of the location but never again

The hotel sign was not lit, we missed the exit, the eggs in the morning do not taste good.

Dirtiest hotel I have ever been. This hotel needs hide renovation. It’s a shame that they still on business. Everything is so dirty, old and not working. I am glad we are here just for few hours. Pictures on a website are not real. I would try to get some money back.

It's fine that it's a passing thing, but it has nothing to do with the cost. before it was my favorite today totally disappointed

I would highly recommend this place for a quick stop. It's conveniently located right next to the highway and near a charming plaza. There's also an area for my dog to relieve itself, and check-in was easy.

I had to ask for an iron that was not in the room. I'm not sure if it's upon request but having an iron board and no iron is questionable

The room was spacious, beds were clean and comfortable. Breakfast was limited, no juice and the toaster was broken. Overall a decent stay for the money

room nice and cl

When I reserved, I used the filter "must have pool". The pool was either closed or should have been. I attempted to cancel the reservation, when I was told that the pool was closed, but was given the run around. My windshield was broken in the parking lot. The noise from traffic made it impossible to sleep. We left after one nights stay and went to another motel.

We checked in and left. It was so bad. La Quinta could not fulfill the reservation for the the suites so they gave us regular rooms at the suite price! What a crock of crap! Check out how nice and clear the water is in their pool. You can also check out how clean their tub was when we first went into the room.

It wasn’t bad for the price

It was so dirty, we had a lot of flies and mosquitos inside de room, the entrance was full of dust and cigarettes, the tub was so dirty also.

It was ok. No problems.

No toilet paper

Terrible staff service, lack of amenities and poor breakfast service

great room but the bathroom needs some work to get it nice. And no bar soap, I was too tired to take care of it so next time don't forget it.

This place was horrible from the start. The pictures they put in their advertisement for the property are false. Dirty and run down place. Did not have the room I booked and didnt care. Came there twice to check in and then asked if i just wanted to come back later to see if they might have the room I booked. The front desk employee sat in the back on her phone until I finally saw her foot sticking out and asked for help. The bath tub faucet kept falling off. When I checked out no one was at the desk, waited and called out, gave up and left door key on their computer keyboard. This is the second time I tried La Quinta and both were horrible. Book somewhere else and you will thank me later.

The beds where really hard and when we entered out room the floor was sticky and the restroom was really small and the shower was not working properly

Hotel had no hot water, tub fossid was almost falling down, mattress was very old had a big hole. Vreakfast juice machine was broken so was toaster, there were no cups available or coffee and staff was very rude.

Bad odor on bathtub, exhaust fan dont work,only 1 roll of toilet paper, no hair dryer on room, bad looking and dirty floors, noisy ac unit, lobby floors and baseboard looks bad , stuff was great

It was a place to sleep while on a road trip. Laundry was broken, ice machine was broken, pool was unbelievably dirty, and room was filthy. I booked a suite for my family of 4… they only had 1 suite but it was unavailable due to a water leak, so they put us in a standard room. Luckily we were only there for one quick night.

Excelent

Not really an ideal vacation stay

Staff at check in was horrible. Bad attitude

It was quiet and good service

This was the most horrible experience ever! The staff and the third party. I had to deal with rudeness and unprofessionalism and ON TOP OF ALL THIS they over booked us when I called a day before to verify my status and they said everything was fine. They gave us a dirty out of order room because of this massive mistake I will NOT be booking ever again here through Expedia or in this hotel. The general manager was so RUDE that she blocked her own employee from calling her due to the fact that we were stranded in the hotel with this issue and came in without constant!!! To our room the next day!!! Worst experiment of my life!

My hotel room was horrible. The bath tub didn’t drain properly.. the bath room smelled of strong urine. There was hair all over the floor. The mattress had satins. I couldn’t get sleep because the people next door were so loud!! Bagging on doors and laughing all night. I didn’t feel safe at all.

This is the worst property even thought it is by wyndham. We checked in at 2 instead of 3 in the afternoon and gladly paid $25 for early check in; however, after we came back from our concert at midnight our keys won’t work. They forgot to program our room’s newly installed lock before giving us the keys. There was only one lady at night staff and she tried to let us in only after 3 hours of long wait. We could get inside at 3 am in the morning. Missed our breakfast because we still couldn’t lock our room as we wouldn’t be able to get in again. Tried to contact manager who is never in there to help, not eve reachable by phone and the staff there has no authority or answers. The worst managed property i have been to. Wyndham has been known for its service and quality but they should really look into the properties and staff before putting their name in the property.

No table in the room to sit and eat or use our computer...no tissues And not a full continental breakfast..no eggs sausage or waffles..i usually stay at La Quinta in South Arlington Texas and im always vety happy with their service..what happened here in El Paso??

No scrambled eggs, sausage and pancakes for breakfast Juice dispenser was not working so no juice drinks

The property on the outside was very nice but our room was in sad shape. The bath tub had old cigarette burns on it. The door to the room was very hard to open and close. The beds were in great shape and towels were nice. The bathroom for

Hotel is remodeling, alot of construction noise starting at 6am.

Our bathroom was overall not well cleaned, it did not have a shower curtain, the toilet was a little loose on the ground, TV was not properly programmed we could not use it, the door lock was loose so it didn't close all the times, a lot of work need to be done in that room at least (116)

Smoke alarm going off when entered room. TV did not work reported problem and no one came to fix even though was told it would be fixed immediately. Room phone cord was cut. Desk said they would NOT fix

Firtyband ice machines not working needles found all over

Check in Was smooth we got to our room and the cleanliness was Dusty. Dirty towels and a tub full of dirty grey water. Not to mention the smell walking into the room and the used needle right outside our door. So I did go and ask for an exchanged rooms. Second room was better but still pretty dusty and the tv did not work at all called the front desk she came and tried to fix air and it didn’t work for her either.

Is a non-smoking room and yet still smelling like smoke

Found some small animals on one of the beds but other than that it was clean

Not very clean

Had to wait to check-in as room was not ready, once checked floors were dirty, dirt smudges on sheets, tv and phone did not work. Sent someone to fix tv, but guide channels selected were not what was showing when selected. Went to pool and there was a foul smell, there was poop under lawn chairs surrounded by flies, trash everywhere, pool was dirty. Smoke detector covered was covered in plastic, , did not stay, went to another hotel. Unable to cancel as had been in the room for a couple hours, requested to cancel second night stay and when came back to get paperwork and officially checkout, second night was not previously cancelled by front desk the day prior. Still waiting for refund to be processed. Pictures online are exaggerated/not how it appears in person. Older hotel in need of repairs.

Nice and accessible

Easy parking, close to stores and testaurants

Sin señal en TV, no see asigno cuarto de no fumar de hecho olía a humo

The lady at the counter doesn’t have any customer service training at all. She wasn’t polite, courteous or professional. I was assigned a room with a lot of noise that I could sleep until 3:30am; other tenants were running, yelling, and discussing. The next day, I asked the lady at the counter if she could give me a better room without lots of noise, she ignored my request and started making face gestures. Then, the manager ended up helping me even though she was busy. After 3 days stay, I was ready to checkout, that particular lady went to one of the rooms behind the counter and ignored me so I decided to knock at the manager’s office door, and she was polite and received the key and gave me my receipt.

The Hotel staff was very good and attentive to our needs. The hotel itself was in poor condition. The first room we were given had electrical issues. the second room we were given was extremely dirty. We found soap in the drain of the tub. The sink looks to be ready to fall off the wall. Dirt and debris littered the bath area. We had to clean our feet each day before we put on our socks because of all the dirt. The cleaning staff did mop the room but never bothered to sweep the dirt prior to mopping.

Room had no WiFi, phone, or TV service. Breakfast offered powdered eggs and tasteless sausage, waffles and pastries.

The manager was very helpful, the property itself wasn’t clean, no phones or non working phones. Missing trash cans

Esta Cerca de tiendas y

Floor carpet was not clean. It was smelling. Also I did not like external entrance to the room. At the time of booking, the photos shown deliberately fails to make it clear that entrance to the rooms is external.

Dirty, no handyman, tv didn't work, door knob was broken, rooms stinky, area unsafe, prostitutes wslking around walking

Nice hotel! Needs a lot of TLC

Location was convenient to the airport.

Comfortable stay thank you.

I like this property I wish you would give it a little TLC it needs it badly

It was very nice

Nice area

The staff makes this an enjoyable stay

The water in the shower was backing up and dirty water was coming out from the shower. Out of the 3 people that stayed there only one was able to take a shower and it had to be quick . I'm sorry I am always happy to stay at any of the quinta hotels but this time I was very disappointed.

The first thing I’ll mention, and it could be an oversight on my part, is that I didn’t realize that the doors were on the outside. Only if you look very closely at one of the pictures will you see them. The lobby didn’t look anything like the picture. It is very outdated. The front desk guy was very friendly. At first glance our room was nicer than expected. We didn’t stay in the room long after checking in. We did attempt to get ice and both ice machines were broken. When we returned later that evening the first thing we noticed was that the air conditioner was very loud. The floor also felt gritty. We were willing to overlook both of those things. The thing I could not overlook though was finding a hypodermic syringe in the tissue box holder (no tissues, only a syringe). We quickly decided that enough was enough and asked for a refund so we could find another hotel. The front desk guy was very apologetic and worked quickly with Travelocity to issue us a refund.