La Quinta Inn by Wyndham El Paso East Lomaland

No hot water in the restrooms while taking a shower

Great. LOCATION. Easy freeway access

Comfortable and convenient

At once as i arrived the problems began i was put in a room that the entry pass mechanism would not work front desk had to let me in. Could not not leave room rest of night had food delivered.next person pounding on doors all night long screeming next day moved to different room toilet clogged tv not working no towels available. Told front desk they told me to use plunger on toilet no other rooms available.third day still no towels tv not working .no breakfast stayed 4 nights only on day was breakfast available. Was told by attendants management refused to address the issues. Total nightmare. No water in pool. Hundred degree days awful😢

Clean room, and very nice and helpful staff

TV did not work neither wifi signal, there was no soap in the room only shampoo. For beakfast there was no options, they run out of eggs and juice.

No TV Dirty floors Broken fridge No internet

The service is terrible. I booked a deluxe room, but they gave me a completely different one—it was dirty, and the TV didn't work. There were people smoking right outside the room. I wouldn't go back to that hotel; the bed was broken, with metal bars underneath acting as supports that didn't belong to the bed. It was a total disappointment.

Poor cleaning, tv not working. Door lock did not work.

No estaba la alberca en funcionamiento

Mice and bed bugs

ATTENTION this hotel was so unique! We were assigned room221, walked to the stairs they were taped with caution tape because the stairs were broken. Got to the room door the key would not open door. Walked back to office got a new key. Opened the door dark in there bc only 1 light bulb worked went back to office guy got 2 light bulbs out of another room gave us bulbs. Used the toilet and pee would just circle in toilet would not flush. We left went out to eat got back asked for a differnt room. The attendant got us room 247 room was full of hairs on the white bed sheets floors dirty, toilet would not flush either. Wife 4 yr old son said lets move back to room 221. We are moving luggage back and fourth. Stairs to room 247 totally blocked off. I was determined to get a better room. Went back to office new gentlemen got us a key to room 271 drove over there back stairs were scary but better than the rest on premise. Pool looked like it had been sitting with green stagnat water at the bottom for long time. Opened room 271 beds were cleaner floors were dirty had candy or some type of wrappers dead huge roaches the shower tub had pubic hairs on the edges long hairs around the sides of the toilet. Good thing room 271 toilet would flush. We chose room 271. Next day went to Walmart bought lysol wipes & sprayed the beds and tub. Need less to say we did not shower in 4 days. I borrowed broom from room service. Front office could not afford printer paper. BAD EXPERIENCE overall

DIRTY !!! DO NOT STAY !!! It’s not a corporate La Quinta any more it’s locally owned it’s looks very ghetto and cheap

Check in and staff was great, once we got to the room we found a cockroach, the hotels seems like it was remodel but the cheap way. I didn’t feel comfortable because we would see other bugs in the room.

Unsafe place to stay, stairs are falling apart, doors don’t close, tv doesn’t work.

So I checked in at 1:00 pm and the lady told me..if you want to check in right now is going to cost you 30 Dollars more... Because check in is usually at 3:00 pm . I said that's too late I need to rest, and she said it's going to cost $ 30.00 Dollars more And I told the lady I never heard of that. So I paid the $ 30.00 Dollars.....is this correct.. Are the hotels charging extra..Because she said that check in was at 3.00 pm ...come on..that's too late

I tried calling since the minute I booked and nobody answered my numerous calls. Arrived to the property and no one was there to check in. I tried calling after and NO ONE ANSWERED. I never checked in.

it was onlkn

Despite the listing and nice pictures there was no breakfast provided. Just coffee water and white bread. Apparently everyone complains about this. The paint was peeling in the room, the shower faucet was broken off the wall and none drains would drain. Staff just chuckled and said yes everyone complains.

The room was nasty … not WiFi signal .on 3 days of my stay never had house cleaning the room . They advertise a swimming pool on the website which disintegrates have any water . Cats every we’re outside the rooms . Staff not helpful and rude every time a request was submitted . They charge me aura $ 50 for a deposit that I didn’t know or authorized . Will never recommended any one to stay at this location. Worst experience of my life as hotel guess .

Please DO NOT STAY HERE. I wish I had checked the poor reviews more thoroughly. After driving 18 hours I was exhausted. There were FLIES on the bed, all over the walls and in the bathroom! I have NEVER seen a hotel/motel in this bad of condition. This place needs to be burned down. Spend the extra money and go to La Quinta East Loop. I didn't even take my clothes off or use the bathroo. I slept for a few hours with the lights on because I was SO CREEPED OUT. I left as soon as I could muster the energy. SKETCHY SKETCHY SKETCHY. Stay away I promise you will regret this nasty place preying on unsuspecting travelers !

Gave me the wrong room. Room was disgusting. Staff seemed clueless

They are not the same pictures of what they are advertising.

This is the first time that I was so disappointed, if i had know that the pictures did not match the reality of what this place looks like i would have not book it. I WOULD HAVE LEFT, but i was there for a concert and could not do much about it.

Got to hotel late, midnight, checked in and went to room assigned. Room was open with the latch holding the door so it wouldn’t close, you can see form outside the room was not made, beds were all messy. Went to inform clerk, he reassigned another room, went to the second room, open the door, and again, room was not clean, it still had all left trash and dirty towels on the floor and beds not made. Went back to see clerk, he said that this was the 4th time it happened to him during his shift. He said that it would be best to cancel. We ended up staying at Hampton Inn few miles from this place. I have not received my refund and hope they close this place for good. Sorry but this was the most horrible situation having to deal with it at midnight. Please audit this place and save your name La Quinta ..

Excelente ubicación

The staff wouldn't allow early check in, so we sat in the parking lot for until 3pm. There were several guest waiting for check in. One of our beds was broken and comfortable and the breakfast was very minimal.

Very bad experience that we went through please refund our money back! It was very upsetting situation.

There was an ugly smell and very disgusting.

This motel was an absolute disappointment on every level. The room was not clean. There were stains on the top bed cover and the pillow case and the floor. . There were hairs in the sink on arrival and a musty odor in the halls. We assume that smell was from the filthy, green swamp in the swimming pool. The staff was uncaring and blamed the dirty room on "remodeling".... Ummm no. Avoid this place.

When we entered, the room smelled strongly like cigarettes and the bed looked like someone had already been sleeping in it. In the closet we even found a used razor, and the restroom was dirty as well. We were exhausted and only needed a place to sleep a few hours before continuing our trip, so we stayed because we were too tired to go back to the office and ask for another room. We ended up sleeping on top of the covers with our cloths on because the room did not feel clean or safe. Very disappointing experience.

Everything

The bed in room 160 is very bad

First the man at the front desk said that my reservation was canceled by Expedia and to call Expedia. The phone numbers that I found for Expedia customer service were wrong, one was a company that does adult chat lines. Then the front desk said that the manager of the hotel canceled my reservation because they had issues with several of their rooms. I was NOT notified of this prior to my arrival. Then the front desk finds me a room which was disgusting, no pillow cases for the old worn stained pillows, one of the beds was not clean with hair on the sheets, all counters were dirty, and there was pink and gray/black MOLD on the door frame of the bathroom! I had no where else to go, all hotels were booked due to the BTS concert. The light outside of my room was not working so I didn’t feel safe opening my door or leaving my luggage in the room. I came for the BTS concert and all I could do was cry because I had no where else to go. It was a horrible experience and I am requesting a refund because it was not worthy of the $500 I paid for it. It was beyond disappointing. Please respond.

The room smelt like it was wet and the floor would randomly be wet. You could tell where they mopped everything was pushed to the corners. It was weird.

Stained towels, torn blankets with big holes in them, flushing the toilet took multiple attempts to fully flush, no beverages at all for breakfast, had to ask multiple times for someone to refill the breakfast section, including bread and milk for the cereal. No ice in the ice machine. This hotel has significant room for improvement, and from my personal experience I will not speak highly of this place. Consider improving basic things such as a better service from your employees, and prioritize clean towels. Super nasty seeing brown and red stains on the towels….

Le reservé a la familia de mi hermana, el check in se los hicieron hasta las 4 pm porque estaban limpiando las habitaciones. Les dieron una habitación que ya estaba ocupada, al percatarse que ya había personas ahí adentro, regresaron a recepción para avisar, les dan otra habitación, se hospedan y a los 5 minutos van otros huéspedes a abrirles la puerta porque les dieron la misma habitación. Al personal le falta organizarse bien. Definitivamente no lo recomiendo.

genuinely the worst hotel I have ever had the displeasure of staying. Every single good review under this property is definitely fake. Do not stay here under any circumstances. I paid way too much for the most disgusting room I’ve ever seen in my life. Only got a “refund” for the second day because I literally had to leave as soon as I could. Still paid too much to stay in a literal biohazard. Slept with my clothes and shoes on.

It was well established and everyone was helpful if there was any questions or concerns.

I would start by getting on the same page. We showed up early. A staff member said come back at 2 . When i did the other person was rude and stated check in is 3pm. Ok moving forward room outlets only 2 set were working, exhaust fan was loud and all night on. Tub was dirty like they just passed a wipe over it. We had to turn on water and clean it. We asked for another room sold out unfortunately. Also pool was closed and hella green. And lastly check out being 11a.m . Housekeeper was opened the door at 10:45

Not sure why I was sent this. When we tried to check in was told by the staff that Expedia had canceled our reservation. So we didn't even stay there.

Toilet won’t flush

Worst hotel , stay away, don’t have towels on the rooms

My stay was unfortunately filled with way too many issues. From a toilet that barely flushed, a shower with no hot water, a door that required 12 different keys because they stopped working, a disgusting filthy floor and roaches in my room. The staff was helpful with every complaint especially Krystabella. But I should not have that many issues in a 4 day stay at your hotel. I will never return to a La quinta inn or recommend your hotel to anyone.

So disappointed.

If I could give negatives, I would.It was absolutely terrible and I have the pictures. The staff in the morning did address and gave me a discount, however I am i'm greatly disappointed and would like to share pictures with you. There was hair on the beds, torn sheets. Absolutely no hot water and I wasn't the only one who brought this to their attention. I honestly think I should have a full refund.

I was suppose to get my 50 dollar deposit back never did. Worst hotel ever!!!!

Besides being dirty, outdated, and smelling bad, they go and know on your door at 8:00am to ask if you are staying one more night, which makes no sense since I only reserved 1 night.

I would give this place negative stars if I could. DO NOT GO HERE. I was double charged.we were only given 2 towels for 3 people over 3 days, our sheets weren’t changed at all. The floor was filthy. We couldn’t walk barefoot because our feet would turn black with the amount of dirt. I had to use a soaking towel and wipe the whole floor myself. We chose this hotel because it advertised a pool, it was empty/not working. Stairs were rusted and falling apart(literally). There was zero good light in the room other than one light stand that barely lit the room. Curtains were broken. We had to check out 2 days early because we couldn’t stand this place. This place should be red tagged.

This place is a total scam. I honestly believed in the La Quinta property. But this place is an absolute disaster. Dirty outside and inside. No breakfast available and no pool amenities. Such a shame but i guess you pay for what you get. I went to cheap on this one!!!! Definitely Not Recommended.

No hot water, the room wasn’t clean the door didn’t close properly

Windowsill was dirty and the tub felt insecurely installed.

Sink didn’t drain, toilet wouldn’t flush, linens stained, holes in the walls, parking lot dark. People outside our room at all hours of the night. We were there from 11pm to 5am with little sleep from random people hanging around outside. Shocked are vehicle wasn’t broken into.

Worse than worse!! Swimming pool had dark brown disgusting water, so no swimming available. No hot water in the 3 rooms we got. No telephones in rooms, making it difficult to contact front desk. Housekeeping available upon request only if staying more than 1 night. Bathroom sink water drainage very slow. I don’t recommend this place.

First off the hotel had holes in the tv screen, the tub would not drain the lav sink did not drain, the front door would not lock and the pool was so full of algie and trash that it hadnt been cleaned since last year.

Just to keep the swiming pool clean

The staff was nice, the place was horrible. I was very surprised with the name Wyndham. First when I walked in the check in office, it looks run down, far far far like what shows in the picture, day and night difference. The room when I first walked in, the curtain was hanging down sideways, would not move on the tracks. I had to fix it myself by putting in the tracks and hand rolling it to get it even before it started to work. The the floors are super sticky. I did not dare walk without sandals. The bathroom sink has electrical wires hanging down. Bathroom door has a large hole as if someone punched the door. The tub sticker is completely loose. The exhaust fan in the bathroom was making a crazy loud sound so I would not turn it on. The bathroom door hinges are incredibly rusted. The bathroom floor has paint splatter everywhere. The front door has a huge gap between door and frame/casings. Tv is very small. The hallways were very dirty with bird poop or vomit, disgusting. The wooden hand rails, dont dare touch them, might get your hands full of splinters. No blow dryer in bathroom, had to request one, it was delivered but broken, didn't work. Requested another, and the employee said there were no more. Had to reprogram the key card twice. I can go on with more but, I think I made my point why I gave it a low score.

Room smells and they charge me twice na d haven’t got my refund will have to call my bank to get my refund and they are rude not professional at all

Nothing very poor Poor, we complained. Pool was green, toilet wouldnt flush, lights dint work, door was broken,vents in room hanging off. No water on site, breakfast was poor only cerial an muffins. Drink dispenser out order no water only coffee on morning very poor The kids wanted to swim an no pool as all green

Filthy had dirty sheets safety hazards cracked steps very bad experience.

Excellent

Booked a stay here and no attendant to check us in. Cause a lot of delay and headache after a long day. Avoid this crumbling place.

First room was horrid with blood spots on the comforter and boogers on the shower curtain. Coffe maker did not work and floors were dirty walls had expised wires and plugs. Second room was still dirty hair in towels floors with old food and hair. Room smelled of marijuana. Door lock would not work locked out for hours till fixed. Horrible apocalyptic pool. Feral cats being fed raw meat. Crack heads wanding the property. Not safe, not clean do not stay here!

Very clean beautiful rooms

This La Quinta was an ABSOLUTE NIGHTMARE! The room door wasn’t secure, the room was FILTHY! There was mold on the bedsheets (BOTH BEDS), mold and old rotten food left in the room fridge! I didn’t feel safe at all and only slept there for 5hrs with my two young children due to the fact it was already late at night and I couldn’t find another hotel at the last minute! Do NOT STAY HERE!

Was clean and comfortable

Ac and parking great

Cuarto sucio, sábanas sucias , sin toallas. Alberca con basura. Hotel viejo y huele mal.

Worst hotel i have even seen

Exceptional

I had an overall decent experience, but one major issue stood out—the restroom conditions. The water situation definitely needs improvement. Whether it’s water pressure, cleanliness, or availability, it didn’t meet basic expectations and made the visit less comfortable. This is something that should be addressed to improve the overall experience for customers.

I booked a handicap room and also a room for my friend and her husband. When we checked in, I was told the handicap room wasnt available because of how busy they were the night before(?) He told me he had one on the second floor though. When and why would a handicap room be on the second floor??? The room I ended up with, the toilet wouldn’t flush. It took 3-5 flushes to get it to go down. I had no electricity to the outlets on either side of the sink, no hot water for a shower, and no wash clothes. My friend's room (next door to mine) also had no hot water, no wash clothes, toilet wouldnt flush (just like mine), the bed my friends husband took, the sheets were bloody, and the other bed hadnt been changed either. Sheets crumpled, bottom corner hanging, not tucked in. Her dog pee'd on the floor, so she cleaned it up, and the towel was black. Floors not swept or mopped!! I have stayed at this hotel for 10+ yrs when I needed to go in to Juarez, and this is the first time there were any problems. I did find out the hotel changed hands about a year and a half ago. New owner and management have let this location go to "the dogs". I dont know about the other La Quintas he/they own. Was only offered 50% refund for each room. As far as Im concerned, I should have been refunded in full. I will never book at a La Quinta again, especially this location!!!!

Unclean room, stained/dirty towels, shower sprayed everywhere and didn’t drain, toilet wouldn’t flush.

No hot water in the shower and the toilet seat was broken

Breakfast not available at 7 am and didn’t start setting up till 7:20. No one at front desk to check out.

Lo más sucio , el peor desayuno y la peor atención en 4 días nada de limpieza. La pedí en dos ocasiones

No hot water. No blow dryer. No tissues, shampoo or trash can. Mold on bathroom walls and ceiling. Lumpy thin pillows. Squealing AC. At least the mattress was comfortable.

Still waiting to hear from Expedia about my refund considering I was only at this hotel for 4 hours before I had to leave. I was switched to 3 different rooms. All of them had issues. The first room, the lock was malfunctioning and would lock me in. The second room smelled like sewage and the third room didn’t have a safety lock nor did it have hot water…

The beds where comfortable but the room was filthy the linens where clean but stained . The bathroom was all broken down no hot water . The hotel as pretty run down I assume at some point it was a great place to stay but not anymore.

The pool was dirty, not cleaned. I booked the room thinking the pool was accessible. This should have been disclosed on the website. I would not have booked the room.

Está bien el lugar, hay restaurantes justo enfrente muy tranquilo, le falta mantenimiento al lugar y más cuidado al lavar la ropa de cama, la sabana tenía una mancha de sangre, avía pelos en la tina, y telarañas en la esquina justo arriba del AC, es mi opinión soy supervisor de limpieza y construcción por eso veo cada detalle, pero el personal muy amable.

Room floor was filthy with visible dirt, hair, dried liquid, grime and sticky. Walls were grimy. There was gum on ceiling. Low water pressure in toilet. The room and surrounding area had a strong odor of marijuana. Do Not recommend.

Thanks

Room was okay at best, to not satisfactory. Oily substances on nightstand, a burn hole in the bed sheets. No hot water for the duration of our stay. The amount of noise you could hear outside made it difficult to sleep some nights. Left a lot to be desired if I’m honest.

My first room wasn't cleaned and the door lock stopped working. They moved me to another room. This room had bed bugs. I left to a different hotel

It was great.

There were paint chips across the bathroom floor, toilet had no water pressure and wouldn’t flush properly and shower tub was a little dirty, pool was out of order

The first night of my 3 night stay they had 0 hot water when I went to ask they had to rest the boiler and it took a whole day to get hot water

Good

The bed was disgusting, the bedclothes were full of stains and hair. There was no hot water, so i asked for another room which was as gross as the first one, and still no hot water. Wouldnt recommend!! Despite everything, i must say that the recepcionist was nice and gentle.

Door didnt work I felt very insecure with the environment everything was dirty it was very bad experience I had to booked another hotel and lost this reservation I didn't stay

No hot water and dirty rooms. Last resort stay for sure.

Staff was friendly. Room was dusty, blanket and towels had stains, toilet was clogged. They specified continental breakfast but there was only bagels, bread and apples.

No nos dejaron toallas en el cuarto

Thx

As soon as we got to the room first night, I notice dthe sheets were stained/dirty. Next morning I request to change sheets and to get a Tv remote, we left the hotel and didnt comeback until afternoon, and once we entered the room, they did not change the sheets, neither gave us a remote and there was still no hot water since the morning. Very disappointing.

No words

There was no phone in the rooms, to call the front desk. The toilet was clogged the entire time we were there. There was no hot water so we were not able to shower. I called the number online and it was not to the front desk, I was on hold twice for over 5 minutes and nobody ever picked up.

Room don't have hot water and they don't resolved nothing

Worse stay ever. So dirty and hot water didn’t work

...

C

Poor motel

My Dad was the guest. He said there was hair on the floor in the bathtub, footprints in the tub - hadnt been cleaned, bedding was stained and other issues. He said when he went to the front desk, he was basically ignored. Only person who expressed an concern was one of the housekeeping staff. We will never make reservations at this location again. I would recommend this property to no one.

No towels

Everything was pretty good, except the toilet seat was broken off something that the cleaning person should’ve reported and taken care of before somebody else rented the room!

If you are a single woman please do not stay alone at this motel. It is a very shady area to stay in. There is no hot water and the room is very dirty. Sheets have stains on them and the cleanliness of the room overall is 2/10. I just needed a place to shower and sleep and I ended up leaving. The man at the front desk was very nice though. You get what you pay for of course but this is just a heads up if your a woman traveling alone.

No hot water couldn’t get no sleep because the AC was loud sheets were stained, and dirty floor was sticky free breakfast was disappointing just eggs and coffee

No tenia agua caliente en.mi cuarto y el almuerzo esta muy pobre no tenian waffles huevo nada ni jugo habia

The room was in rough shape. The main door required the keycard to be used multiple times before opening and needed to be body slammed. The floors were sticky and grimy and had evident dog prints. The bathroom lacked a drain for the tub and the tub sounded like it breaking if you moved. There has no hot water. The bathroom door had chucks torn out by a dog, paint chips everywhere! There was no wifi.... tried every variation nothing worked. At least the sheets were clean and there was some breakfast (extremely minimal).

Hotel in bad conditions too much noise during the night, bad breakfast

‼️‼️First when we entered the room everything was infested of hairst and trash towels dirty restroom clogged we tried to tell the front desk the restroom was clogged and he handle my husband something to unclog it but he said the room was still in terrible condo we had our kids and they moved us to another room which was a little better but still dirty in the morning we tried to grab breakfast but there was nothing not even the juice matching was working terrible terrible experience never staying in a place like this ever be AWARE‼️🚫

As good as it gets!:(

It’s a clean hotel but the door key didn’t work since the second day and the receptionist had to open us every time

No hot water Tv not working

Superb

Breakfast was missing plates. Not ready on time. My room did not have run hot water. You get what you pay for. I should have stayed at motel 6 it had higher reviews.

Clean rooms next to.Dennys.Whataburger and Seven eleven

The room the staff and the amenities! the bed and pillows were not clean, half the lights in the room didnt work,the tv didnt work, there was no phone to get ahold of staff and in the morning there was no hot water to shower when walking to the front desk to get assistance they did not help and did not care just said they had to wait for the manager to get in will not stay here again

Bad tuallas no dryer’s

Hot water, tv didn’t work. Save your self the trouble and stay somewhere else. Hotels.com wasn’t any help still charged us for the room even though we left

No hot water during most of the Day on the 14th and my wife and I had a flight early morning and there was still no hot water. We had pay somewhere to be able to take a shower before our flight. I talked to someone at the front desk but they only said that maintenance will be here in 30min which didn’t happen. Terrible experience.

Very good

Bed linen was not up to par, they were soiled. I stayed there for 2 weeks, and not once did the staff check the room, nor clean the bathroom, change towels or sweep the room. Front desk is polite, but they need to do better with room up keep.

Staff friendly and very helpful.

The staff was really respectful and nice. The shower hardly had any hot water. The matress had two springs pop through the upholstery.

I arrived late for my room and waited over 30mins for someone at the front desk to check me in and they never showed up. I never checked in. I just left to get a room somewhere else

Key card didn’t work. Workers very rude. Hotel charged us extra $260 for nothing.

I discovered a coffee pot in the room, but no cream or sugar. When I asked at the front desk, I was told they didn’t have any; and the clerk showed no interest in trying to locate some for me. In addition, the floor in the room was filthy, so much so that the bottoms of my feet turned black. Furthermore, the bathtub spigot practically came off the wall when I pulled the stopper to shower. As well, parking is tight, and it’s difficult to maneuver a larger vehicle such as a pickup.

Room had ceiling falling apart, the door latch did not work. Breakfast had no working juice machine. The only drink being offered was black coffee no creamer.

Absolutely, nothing worst place I’ve ever stayed in my life I hated it all

They gave me a room that was not ready and the t.v in the other room was not working and I talked to person that was working and He told me that he couldn't do nothing I asked him to move me to another room and he said he could do that,It was a very bad experience

Location

Passable

Disappointed with the quality of the La Quinta Hotel as a whole. Not in the same level of others. Terrible installations, old and not same level of this hotel chain.

Room was not clean the bathroom was bad had to flush with water from the sink with the ice bucket... floors were dirty my aunt room didnt hae micorwave or coffee machine . Went to go get ice and that wasnt working either

My room the TV didn't work until the second day. They finally sent somebody flushing. The toilet was fun. There was no coffee machine in my room. The room in general was no that clean the room was very dark

Heat and AC was fine. Most of the light bulbs didn't work. Housekeeping did not service the room at all during our stay. The floor was so filthy that my feet were practically black walking on it for 10 minutes. Water pressure was fair at best. Ice machine was broken. There was no hotel info or map to let you know where any of the vending or ice was. And there was no phone in the room; i had to call the hotel on my cell phone to ask questions about breakfast, check out, etc.

Room was ok. The floor under the bed and the recliner were filthy. The shower bottom spout was detached and not closing when changing the water to the shower head. the shower head was not tightened all the way.

The toom was not what I expected at all. Entrance from outside with two kids and stroller had to climb stairs with bags and everything the sheets were dirty and the room was stinking of cigarettes. Couldn’t even open the blankets to sleep on the sheets we just lied down on top of the bed cover

Superb

If I could rate it a 0 I would. There was NO HOT WATER sheets where dirty the floors left my kids socks BLACK we had to mop the floor with a towel and it was completely black. Do not recommend at all.

Very dirty room, one day and half the room did not have hot water talked to front desk person he said there was nothing he can do about it

I can’t believe there is no hot water in the morning

Pleasant

Room was not clean, you can see the dust everywhere. Breakfast only had milk, juice, egg, coffee, that is it. The only good thing I can think of was price.

Stay was fine, toilet would not flush properly and AC did not maintain even temperature. Room was a bit outdated and lighting wires were exposed.

El parking muy sucio

We didn’t stay, they agreed to refund the money because they didn’t want to clean the boogers from the wall, the room was dirty as hell, homeless and people using drugs out side, plus the females offering services out side.

Was impressed by the manager, who offered to help us with our luggage to our room on the second floor. Hotel has no elevators and stairs are difficult for us to navigate.

Toilet didn't flush

Horrible room and horrible breakfast just sad all around

😁

Only reason we kept room was because that was the only room available and we just wanted to get a couple of hours of sleep to continue our trip.

Yes ac was working somewhat and parking is safe

Staff was super nice. Reserved just passing through. About $20 more than surrounding motels so expected a little more clean and nice according to reviews and pictures. It was not, it was very run down and definitely not clean. The parking lot was empty at 2:00 am and now I know why, the Motel 6 next door was packed. Next time we’ll stay there.

There was trash and shopping carts

Muy descuidado

Glad

Eggs were empty, the pancake machine was dirty, the juice machine was empty coffee tasted old. The front staff was rude, I had made a reservation for a king size handicap room and when I got there they did not have any rooms available even though I had reserved it days in advance. She then put us in a what looked like unfinished room. The AC heating system didn't work. There was hair all over the restroom. My wife went back in and got a different room for us but the same lady in the front gave her such a hard time about it. I've stayed at this hotel before but unfortunately this is the last time.

NA

The rooms were filthy. Breakfast was a joke. The manager didn’t order anything so you were limited to a minimal breakfast. There are no instructions on how to use the waffle maker. A breakfast room filled with smoke. We spoke with another couple who had been there the night before and said all they got for breakfast was a piece of toast. I would not recommend this place to anyone.

room wasn't as clean as they show on web page. no continental breakfast.

Air conditioning didn’t work properly and the room was dirty

Cockroaches in the room. No hot water. Place was just too old and neglected.

Loved it

🤘😈

This hotel and the staff are terrible. The toilet wasn’t working in the first room with the king bed I reserved and they moved me to another room with 2 double beds. The second room smelled heavily of smoke AND the toilet was very slow. They refused to move me to another room or give me any type of refund. I will never stay at this property again or recommend it to anyone.

pool was

Awesome

I canceled I didn't stay room dirty they didn't help me they didn't have another room for me

Staff in front desk hard to find

No respetaron una reservacion PREPAGADA! Me mandaron a otro hotel 30 kilometros alejados del punto inicial

staff corteous, room fair for the price,

Chair needed cleaning.

The worst experience of my life. This was a good hotel. But on this occasion, everything changed: 1) The door does not have the locking hardware; 2) There is no hair dryer in the room; 3) The television remote control did not work; 4) There was no coffee in the morning; 5) The bathtub is useless, only very hot water. With all this, I don't know why they haven't fired the manager.

Breakfast consisted of toast and coffee.

Yes

The breakfast was continental. The area was always nasty. The AC in the room was great. The floors felt dirty.I clean our floors myself and but the Do Not Disturb sign on the door. The refrigerator kept frozen and we kept losing our vegetables. This was our second time to stay there. Was little disapointed.

Amenities were horrible. The first non smoking room smelled like cigarette smoke and the second room the offered had a broken front door, torn window screen, toilet wouldn’t flush properly and the bathroom light didn’t work.

Very attentive and friendly staff, excellent rooms and at a very good price.

They no longer put anything at breakfast, before they put fruit, yogurt, now there was no coffee, there was very bad breakfast.

The refrigerator did not work and the business next door was very noisy moving pallets around. But the worst part is that there was no hot water in the morning so we had to take cold showers.

Good

Do not stay here. We booked here to stay for a wedding we were invited to and the surprise we got when walking inside that room was horrible. Gum on the floor, disgusting floors, nats everywhere. The toilet was clogged . We called to ask for a new room and they said they would call us in 25-30 min . Never got a call, called back after that timeframe and was told by the front desk receptionist that she didn’t have a message to call us back. We immediately asked for a refund and went to a different hotel.

Booked a non smoking reservarion and got a smoking room stating tjat that was the only rooms available

good

My room was not accessible by the stairs. Looked like they where running a sex trafficking scream out of the lobby. hotels.com would not give me a refund even through I did not stay in this dilapidated vile facility. I will no longer be doing business with either company. Do not stay for your own safety please.

Everything was horrible, stared for poor customer service. Rooms where old and dirty

Nasty room , trash left inside closet full of flies i killed like 20 , TV remote dint work, i will never go back to this property or any La Quinta hotels they are downgrade and out of my options since my last stay

The toilet seat was clogged, the shower faucet was dysfunctional, almost no water came out of the top. I asked the young man to change our room and he refused.

One of the mattres kind a old, the toilet to slow

Everything was great

They have nothing, they have no cereals or yogurts, they had no waffles or fruit at all.

Horrible experience. Started off by trying to check in, had to go to the office 4 different times because the key wouldn’t open my door. The room was “updated ” but you can definitely tell this hotel needs to be fully remodeled. Sure it’s decent for the price but the worse part, there was a “party or gathering” and they just wouldn’t keep the noise down. Even then being a building away you could still hear them, talking load to even yelling out load and even running through out the hotel. I personally will not be retuning to this hotel or the brand in general.

Both gentlemen at the front desk were very helpful, but the facilities are very dirty and very worn out.

Breakfast was the worst ever offered at a hotel. The hotel was very spartan feeling. The bed was comfortable, but Motel 6 would have been better. I don't stay at Motel 6, but I doubt it would be worse. Also, about 5:30 am the Coke bottling plant next door "woke up" and there was something that sounded like hydraulic stapling going on. I was in the very back room, so it woke me up.

Staff was great

The female night worker is always so considerate of me. She is aware that my left ankle is beyond swollen so she accommodates me however she can. She goes above and beyond. She is new as well. She definitely gives amazing customer service and represents your brand in a positive way.

The staff was so kind. The room was perfect!

Broken stairs going to our room. Bird crap all over. The pool was disgusting and green like it hadn't been cleaned in weeks. Our bathroom tub was stained brown and black. Never again. Health inspection is 100% needed

Mold in the restroom. Room was dirty. Bedding had cigarette burns.

Ok

Smells like cigarettes, pool is green, rooms are dirty

No BFazt They had no creamers, no milk, no cereal no eggs

Very clean and decent place. Always my to go on emergencies. Only thing there is always something with the toilet flushing. You have to flush a couple of time. Other then that. Very recommended.

Not good

This hotel had toilet plumbing issues. Moved me to another room and this one had bathtub draining issues. The room door did not have a working deadbolt (not safe). Room was dirty and they did not do housekeeping. Got the room on Thursday and they serviced the room on Sunday after we had to requested for the trash to be taken out and the towels to be changed.

Rude staff

Outside doors lock did not work.

Didn't have hot water

Terrible service, needed to ask for clean towels and have the room service. Stayed 5 days but will not use your hotels ever again….

The rooms are spacious and nice, however our truck was broken into and stole all power tools out of it. took the entire box. Then next day, another person was caught going thru the cooler in back of truck. property has good camera coverage, but nothing can be done! total loss of about $1000 in tools.

everything was good except the shower water was cold

Eh

Skip it! Rooms were very dirty. Spend couple of dollars extra for a better place.

Room was good great value

Nunca limpiaron mi cuarto

buen día!! gracias por darme la oportunidad de expresar mi apreciación respecto del funcionamiento de este hotel en particular, en el área de desayuno, no tienen servilletas, liquido para elaborar los hot cakes, no hay microondas, el lugar de comedor bastante sucio, la habitación sucia, la tina con marcas de cigarro, el lugar donde pisa en la tina bastante deteriorado, el tubo donde se sostiene la cortina de baño con mucho oxido, espero mi comentario no cause urticaria.saludos

All the rooms very dirty includes pool and parking areas, nasty and cockroaches, need a lot attention this property

When we got to the room there was underwear hanging from one of the pictures on the wall. We got another room, the staff was very quick to respond and helpful. The rooms reeked of cigarette smoke even though they advertise nonsmoking. They were other guests in the rooms near by that stayed up all night and were loud inside their rooms and outside.

dirty smelled like sewer

Smelled like a sewer noisy sound like people fighting @ 3 am the side we stayed in was dirty breakfast area was dirty

Parking was weird, access to the room confusing, overall not terrible but will definitely stay somewhere else.

It was a convinent location

Its Terrible on Room cleanliness. Not worthy Fee paid on property

El clima de la habitacion estuvo bien.

Location

Disgusting. Pictures speak for themselves

Pool green all around

M

Good place to stay.

there were flies in the room and the floor was dirty

Had to switch rooms 3 times.

i did not like the breakfast was not ready in the hour expected and not sure if at some point was ready

July 1st and July 8th.

They dont returned deposits.

I stayed for 5 days and housekeeping never cleaned my room. I had to request clean towels. The free breakfast is a joke. They only had cereal, muffins and waffles. No juice as the machine was broken and they didnt offer anything else.

All good but no breakfast as advertised

They didn't do the cleaning (we asked them 3 times to clean it, and they didn't). The keys didn't work. The employees didn't know how the establishment worked. The pool was very dirty, and things were missing in the room.

You get what you pay for. Despite the modern look, the rooms are old and run down. Our bathroom was moldy, doors were not weather sealed and sound proof, toilet barely flushed, light switch was coated in residue. They don’t even give you shampoo, only little tiny bottles of conditioner. It was a gross experience, but I can’t complain given the price. It was cheap, very cheap, so what else should I have expected? Good if you want to save a buck and catch Ebola.

The place was so bad it smelled when you walked in the lobby and the room was not clean as the shower didn’t work and the tub faucet was falling coming off the wall. There is more and too much to note down.

The pool was not open and it smelled so bad. Out of the rooms is not clean at all and inside the rooms everything was in place but the foor was not recently clean. The bathroom has drainage issues

Tv was not working and we had no remote, had to obtain in front office only to se nothing, tv had no cable or connection to anything. AC was not working either.

Waffles very Nice!

El baño no sirve ni la regadera, ni la taza, la regadera tira más agua por la llave inferior, que por la regadera y la taza tienes que bajarle cinco veces para que se baje el contenido

The room was very basic. Had no sofa to sit down, unpleasant smell, and a lot of noise could be heard from outside and other rooms.

Fast check in

Extremely friendly staff & clean room :)

Try calling from my cell they don’t answer no phone in room no hand towels or small fade cloth towel shower needs replacing .

sketchy area. ac didn’t work well and noisy

Pool was gross

Convenient location

I faucet in the bathtub was falling off

Buffet’s person was excellent with what she had to work with.

Very nice and peaceful

There was bed bugs property was dirty the bathroom was disgusting I have a video but it won’t let me upload do not get this hotel it’s horrible and disgusting

It was amazing from start to finish. Your staff was exceptionally friendly and helped me when I had issues with the vending machines . I was really pleased with one specific staff member her name was Danielle Walton, she made the stay even more memorable, she was friendly, and made me feel welcomed. So, If I'm ever back in El Paso, I will definately be staying at your hotel.

Rude housekeeping staff. Came into room after yelling 3 times we were still in the room. There was a no disturb sign on the door. It was about 7/8 am. When check out is at 11am. We were still in bed and the lady went in until she saw us in bed & shut the door .. not too nice

There was no coffee and condiments for the coffee. Also, they did not provide a wash towel and no Kleenex. On my second day they did not provide breakfast not even coffee. And I didn't have coffee in my room. I had to go eat at Denny's and La Quinta didn't offer me anything. The swimming pool was dirty (green) but the second day it looked better.

The toilet had issues flushing, the a/c unit sounded like a screaming elephant all night every time it came on. The TV volume didn't work with the remote, or with the tv itself, so if I wanted to watch t.v on the 12 available channels, it was at max volume. The Motel 6 next to the La Quinta seems to be a crack house. Some guy in the breakfast area dropped a bag of drugs on the floor in front of my kid. I had to request to have my room cleaned...the list goes on and on. If you need a hotel and are on a serious budget, this place will be better than a park bench. Spend the money on a better place to stay.

The floor was filthy when we first got there. The toilet was clogged. The shower dials were broken and the air conditioning system was not working. The room was very hot!!! Not to mention it was for two guests and there was only one super small shampoo, a super small bar soap and a halfway used toilet paper. Had to go ask for more products. Checked in on a Friday and checked out on the following Tuesday and we had no room service. Someone to make the beds and at least mop and take trash, but they did request a tip. Not a happy camper.

Main complaint: shower head malfunction caused most of the water to come out of the faucet and barely trickled out the shower head. Otherwise the room was clean and comfortable.

Cleanliness left a lot to be desired. Room at the toilet that has not been flushed. Countertops sticky. Credit card funds for extras held for five business days. Not acceptable

The Güerita at night check in was great. The room was good for the price. Their sewer pipe lines that connect to toilet and shower/tub are SUPER BAD! I won't give graphics, but if you go #1 or #2 etc, lol, expect a very long time for it to clear bowel after many flushes. The. Bathtub fills as you are showeing. We called maintenance, but he stated all rooms are bad on the pipping part. That did bother me. I loved the type of window covering they use and wish more hotels did same. BREAKFAST STAFF WAS HORRIBLE!!! I WONDER IF MANAGERS WHER THERE TOO, I honestly believe they were there already. They were more focused on closing door and having their meeting instead of attending to breakfast for their customers! Unsatisfied. They don't offer waffles, even though machines are there off and visible! Cereal a mess and they would run out and would care about refilling till I asked a d they had none, so they said. I think just lazy! Had to ask for milk too. I guess they only do one small batch of scramble eggs and sausages for their entire sold out hotel! Unbelievable. Very few forks, lol. No knifes. There was coffee and Apple and Orange juice. Cups were available too. Limited napkins. It was filthy everywhere, including the tables. The staff just NOT caring about breakfast area or attending to their customers at that time. Yes, price is reasonable, but U OFFER BREAKFAST! Doesn't mean be a grouch and inattentive to customers!!!!!

I was grateful to have a place to sleep and shower, however, I would not recommend this or ANY La Quinta I’ve stayed at in the last couple years. The chain as a whole has completely deteriorated after COVID.

Floor was dirty, had roaches

On the morning after my first night the breakfast food was lacking. The hotel ran out of sausage within the first 18 minutes of the breakfast time. Breakfast was to be from 7:00am to 9:00am. Their response to me was that they had not received the shipment of items. Those that arrived for breakfast were very upset about the lack of breakfast items. I never went back for the complimentary breakfast. There was no phone in my room. Just wires where it should be.

It was pleasant to have stayed at the hotel.

Central location but next to highway, very noisy. Not much of a breakfast .

The floor was very dirty (hair, dust and little pieces of food probably), I requested to the person in the lobby for help and he told me he couldn't give me another room because all was booked, which I understood, then I had to request him for a broom and a mop to clean by myself, he took me to the small storage behind his office and gave me the mop and the broom, I had to clean the room by myself, I consider this is totally unacceptable when you pay for a room that at least you expect to be clean. Then during the night (3am more or less) there was a loud discussion just out of our room, several people was discussing very loud, and more thing, the trash can that was just aside of the stairs for the second floor, was all full and some trash (food) was just in the floor, there was a cat that was doing a big mess with the rest of the food, so in general the hotel looked so dirty.

The pool looked green. My towels in my room had other peoples hair on it. Everything was just dusty everywhere. And room stunk and no blanket or pillow smelled fresh.

Very dirty and the tv didn’t work

Decent hotel for a decent price

Nice bed! Neighbors very loud

Room was gross and the door felt like the wind could blow it down. Definitely pushed the couch in front of it for a bit of comfort. If you have family take them somewhere else. It’s more of a truck stop. No water pressure and felt like the toilet was going to overflow with every flush. Mattress did not have a mattress protector on it.

All was great

Easy to get to and close to freeway

Dirty.

If you're looking for a brand new, luxurious place, look elsewhere. But if you want a functional, comfortable, affordable place to stay the night, this is a good choice. The beds were comfortable, the shower water was hot with good pressure, the aesthetics were appealing, and breakfast was hot and fresh. Staff were very friendly and helpful. Some things show signs of wear- the deadbolt and shower handle were a little funky, but after a minute, they were both functional. For the price, I would stay here again.

Property needs to be updated/fixed in the rooms lots of holes and paint on floors and dusty floors… the workers are very great though very understanding and very professional and very helpful

Nice place

Good location

Very nice rooms

I couldn't find my room. The numbering system is stupid. Bread or cereal is breakfast

Safe stat

Dirty, shower didn’t work, breakfast area dirty

The bathroom was covered in mold and hadn’t been cleaned. Urine and hair all over the door. Sticky residue all over the appliances.

Not good! Toilet wouldn't flush you had to try it multiple times and Breakfast they didn't have creamer for coffee.Waffle machine was there could make any. Ice machine didnt work.

BUT, Room was dirty, doors stained, urine on toilet seat, dirt and stain on bath tub rim. Bed was comfortable, shower had plenty of pressure. Light coming thru an adjacent door that connected room to another - didnt feel safe- but it was late and only one night.

Room was dirty

Please double check rooms before renting

Great

Well I would say the room is nice as far as cleanliness it's decent the only problem I have with the hotel is the area that it's in pretty much it that's it

There is this very stinky smell outside all around the hotel😬

Has a big parking lot . That's what we nees it and safe

It was good, we got a good night rest, the bed was comfortable.

Breakfast was not la quinta quality

The door had to be reset several times. But the room and facility were neat and clean. Excellent value for the area

This is the first time that this hotel, has let me down in such a big way. It is most likely that I will no longer use it.