DoubleTree by Hilton Hotel Flagstaff

Easy check in, great location and staff was friendly. Room was very clean and beds are comfortable

Superb

We had breakfast at the restaurant and was not worth the price. We also experienced the hibachi grill. Our reservation was at 6pm. Got seated on time. Then we waited an hour for the chef to come to our table. Was not worth the money. We were also woken up at 8am by the housekeeping knocking to see if our room was vacant even though checkout is 11am. Probably won’t stay here again

The only down side was the 4:00 am Garbage Truck picking up BOTH nights we were there . It was a big minus in our stay.

Exceptional

Very good stay! Cookies were delicious!

Just a really nice place overall. Room was comfortable, clean, and quiet. Hotel is well maintained and located in a convenient area for restaurants and local attractions. Staff is friendly and helpful. Highly recommend this place!

Very good

the hot tubs could have a few degrees hotter, otherwise it was a great stay !

Nice facilities. Staff was friendly and kind. Thought we had a free breakfast. Must have seen it incorrectly on site

Pleasant

Loved all of it!

Exceptional

Very good

Exceptional

We did not have the breakfast

We did not have the breakfast

EV parking easy to use. Free and convenient

Very good

I like the sauna and the hot tub. Also the available sushi and steak nearby. The breakfast is very good.

Exceptional

We got in late and ate sushi in the restaurant. Delish! Staff was friendly and helpful. Comfortable room.

Overpriced with no breakfast included. $300 after Tax for 10 hrs useage.

Clean and takin care of.

Clean and takin care of.

I expect that when I talked to someone at the desk, I can identify them as a man or woman. also a dog dish in the lobby, I've been a Hilton's member for many years, it's time to move on to a hotel that I can identify with, goodbye.

Comfortable Bathroom is old

Pleasant

Professional and clean

Professional and clean

Been staying here for years. Property is always clean and everybody’s extremely friendly.

Everything was perfect

Nice staff and clean

Superb

Good

Room was clean and bed was comfortable. Towels were a bit catchy but usable. Would stay here again.

Room was great gym had many options others don’t offer

Wonderful experience. Traveled with children. Would absolutely recommend Doubletree

The staff was great, the stay was great. I would stay there again! Very pleased.

Everything was great and staff was excellent.

Wonderful hotel

The hotel was great. Rated it 3 stars due to the cost of the pet fee. $67 is ridiculous, I won’t stay at a Hilton hotel again due to the pet fee

Very nice location and wonderful stafff

Got bit up by bugs idk if it was bed bugs but staff said they don’t know where it came from even though I had pictures and videos of the time it happened but they were rude and just blew it off like they couldn’t take no responsibility about it and these were the managers I spoke with not just regular staff

Good breakfast and dinner.

Very friendly staff. Check in was quick and easy and the room was very clean and well presented.

Very helpful staff

Breakfast was fabulous and expensive. My room was in a separate building. I was only given parking advice, not directions to room.

Honestly this place looked a little outdated from the outside but the rooms were lovely. We had the king bed junior suite. The staff was so sweet and kind during our stay. Alexander went above and beyond to truly make sure we were comfortable. They also allow fur babies and give a care package!! The restaurant wasn’t bad but a little overpriced. The gym was perfect for our needs and the grounds were massive. I would definitely stay again!

Our stay was great! Really enjoyed the breakfast option at the restaurant in the hotel.

Amazing staff! Love the hotel!

Nice rooms

Nice hotel. Needs some upgrades.

Great property

Clean rooms.and good amenities

Very clean. Great staff.

Don’t use hotels.com!!!! It’s a scam!

A very good price and a very clean place—I was truly surprised by everything; it was very up-to-date, and especially clean and organized.

Everyone was friendly and kind. The hotel is very nice!

Beautiful hotel, very clean and good quiet location

Beautiful and uncomfortable

Clean, friendly, safe-feeling property.

Hot water is not hot enough at 10 PM

The check in was very poor

Clean room, nice lobby and lobby bar.

I stayed at another hotel. After being on the road for 11 hours

Beautiful room and very friendly staff. The bar and eating area was very nice!

Clean property, loved the free cookies, room was perfect, enjoyed the workout room and hot tub. Sushi restaurant great!

Nice quiet room, great restaurant and bar. Friendly staff. Some confusion with maintenance as a repairman walked into our room with his pass key at 8:30 at night. His repair list differed from the sold rooms list so they have some organizational hurdles to overcome. But nice people in a nice hotel!

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Clean room, friendly staff and great location.

The staff were very friendly and accommodating. The room was very clean when we arrived and it felt like a home away from home. Overall the hotel was very quiet, which was very pleasant, especially during those much needed afternoon naps. So glad we stayed here, we definitely plan to come back.

Great room great staff will definetly come back.

Clean room. Staff is friendly.

The EV chargers were fantastic!! Thank you for providing them. It is a big reason why we selected your hotel.

Room was worn, pictures on website were misleading.

Spotless, courteous staff

It was ok

Yes

As expected

Staff was amazing and incredibly hospitable.

All was

Staff was very nice. WiFi was not working so that made it difficult for me to work from my room.

Staff was great...all the way around. This was our go-to in Flagstaff several times per year. It may not be any longer. The lobby and hallways were under construction...there was no warning of this and it really was inconvenient getting from our room to the parking lot stepping through a very messy construction zone. Our room was suffocating with only heat available and the window only opening 2 inches to let fresh air in. We didnt sleep the first night but left the window open all day, so night #2 was better. The shower water was all over the board. It went from perfect to almost cold constantly during our showers. We go there to sleep and shower and those 2 things were not as they normally are, which is extremely comfortable. Its a shame because we travel dozens of times yearly and this is one of our favorite, regular stops.

The staff were very nice. Breakfast at check-in would have been nice. The elevator was broken so it took a while to get to our room. There was a flying bug in room. The sink in the bathroom was clogged. The indoor jacuzzi was broken. If possible, we would like a refund. Thank you.

Very friendly and courteous

Great

The room was spotless and the staff very attentive and polite. Forgot a couple of things . Texted the desk and items were delivered I less than 5 min.

The room was very clean, updated, and well kept.

Clean rooms. On premises level 2 ev charging. Courteous staff

Great

Great staff! Nice Stay

Staff was very helpful

Lovely spaces, great front desk service and cozy beds. I especially appreciate the water bottle fill up availability.

Reservation wasn't confirmed at hotel. Payment from Expedia went through. This morning, our breakfast wasn't added to our reservation

I feel all pet charges need to be part of the posting in the price or at a minimum asterisked for ease of viewing.

Yes

Staff was great. Rooms were excellent. Breakfast was the best!

Property is under construction. Dinner service took a long time. No complimentary coffee in the morning

Want microwave

Rooms were great and the staff was fantastic

Room was large and fine, the air conditioning didn't work though. Had the maintenance guy come out twice and spent one/three nights freezing.

My side of the bed had a strong scent—almost like Axe deodorant—something none of us use, which made it seem like someone had previously laid there. We also found a cocktail toothpick on the carpet when we first arrived. Despite requesting clean towels, they were never delivered. Overall, I’ll probably stay somewhere else next time. This property is listed as a 4-star hotel, but I’d rate it closer to a 3 on a very good day.

Stayed at the Flagstaff location. The Staff was great. Had a suite and there was a constant sound which I believe was from the ventilation system. Sounded like onboard a ship and hearing the humm of the engines. Little annoying. When Ichecked in I was asked if I had a suite preference. I asked if there was any difference in the rooms. I was told not really. Well if you are facing the north you hear the trains all day and night. I would have stayed on the other side. Again a little annoying. I would stay there again .

All good

Consistently good service -

This place is a dump!! No where near Hilton standards. I would not stay here again. The only decent thing about this place is their sushi restaurant on site. Otherwise it’s a ghost town. It smells bad. Lots of renovations that are all over the place. Beds are very old. As a Hilton honors member, I was actually pissed.

Cool place

Friendly front desk and clean room.

Watson, the front desk manager did a phenomenal job.

Beautiful hotel! Clean and convenient!

Courtious staff

All the staff was excellent

Loved the Junior Suite - it was like having my own apartment in Flagstaff for the week!

We love staying here. The rooms are excellent, spacious, and clean. Cozy comfortable beds.

We had a clogged drain at faucet. We had no shower gel, told the front desk and they said they would take care of it…they never did. Finally had to go get bars of soap

Nice room, staff was great.

Great location, clean. quiet and great amenities.

Will recomend this place to friends!!!

It was a good night of sleep.

Nice clean room. Easy access, love the cookies.

Great Staff and Amenities!!! Not to mention the delicious warm cookies at check in

Went inquired about coffee and the only no charge coffee available is in the room but who knows how old that coffee is and what was shape the coffee maker is in. The room does not have a microwave and for some odd reason there is no phone either. The refrigerator was replaced but the food and drinks that were in there froze. We most likely will not return to Flagstaff but if we do, we will not stay at this Hilton as it was awful.

Staff was friendly and the bar area was nice with a decent selection of spirits, beer, and wine.

The room was great, staff was helpful. Appreciated the chocolate chip cookie upon check-in. Only feedback for improvement is the air circulation seems to run continuously and it was unclear that the waters in the room were free for me as a Hilton member at the silver level so I didn't touch them until I finally looked up my own account. Might have been nice to have been told that or have that indicated on the TV screen when it welcomed me. Just some thoughts to help make this experience even better.

Bed was extremely comfortable after 3 nights of sleeping in beds that were likely harder than the floors.

good

Every one there is extremely helpful and accommodating. I live 2 hours away from there. I went to Flagstaff to have surgery done. They were very helpful. They let me use their wheelchair because I wasn’t able to walk after my surgery.

Great place to stay!

My only concern was that one of the soap dispensers was leaking, and shampoo/body wash accumulated in the bottom of the tub. When I went to shower, it was hard to see, and the floor of the tub was quite slippery. It felt a bit hazardous, and I hope that the issue is corrected before someone slips and hurts themselves! There was also body hair on the ceiling of the bathroom (Room 349).

The Saturday accommodation (same day booking due to a cancelled flight) was a one star rating. The air conditioner was so noisy that it had to be turned off at night (Room 354, South end of the complex). An air conditioner could also be heard from an adjacent room and was noisy as well. Not a good night on Saturday.

Pretty surroundings Walkable (small shopping malls, sushi place Etc)

The room was clean.

Easy. Close to town

Everything was excellent

Lots of noise from plumbing

This is a very nice hotel with a bar and 2 restaurants. The rooms are spacious and very comfortable.

During the stay the bulb in the lamp on the desk failed. I asked the front desk to replace it, again they did nothing! Obviously, something is very wrong here! I would avoid this place! The hotel, unlike other Hilton properties, has no coffee available in the morning for free. You must pay $5 for each cup! We met a guest who said this was a recent change at the hotel. The hotel is a nice property, food was good, but overpriced. In general I find that this hotel doesn’t measure up to the Hampton Inn or other Marriot properties. My past stays at the Double Tree were much better!

it was good. But the faucet in the bathtub might need to be looked at- you have to crank it really hard to get the water to stop and it sort of leaks a while after you shut it off.

Had to be in Flagstaff for a wedding so we booked a room for the night. The hotel was clean, room was very spacious and the bed was super comfortable. My wife loved the shampoo, conditioner and body lotions that were in the bathroom. Front desk gave us cookies when we checked in and also when we returned in the late evening after the wedding. Shopping mall right across the street with a grocery store. Starbucks and McDonalds right down the street also.

We did not have any food or drinks at the hotel. We did catch an Uber to Downtown and back on a Thursday evening and both trips were less than $10. We last visited three years ago and would happily stay again if we were in the area.

Getting to the location was difficult. Room was nice. Restaurant staff was terrible. Food was marginal.

Excellent property. Overall, very clean. The room was clean, modern, and sophisticated. I had no problems at all.

Vacation with small children. Good location close to shops and downtown. The outside hot tub was closed with maintenance issues but overall a good place to stay

Very nice & comfortable suite

Thank you for a delightful stay. Appreciated the early check in and 11 am chwck out.

Elevator interiors are a little tired

Very nice hotel. Clean and comfortable. Great sushi restaurant.

Otherwise a nice stay, given warm cookies on arrival and pleasant reception staff. A handy guest laundry room was excellent.

Doubletree had no complementary coffee in Lobby and no included breakfast. However, these facts were disclosed prior to booking - no surprises. Complementary in room coffee was provided, however. Very nice, upscale hotel. General Manager was very friendly and helpful.

Perfect area, close to everything

Always a great place to stay

Housekeeping openly walks into your room even if you tell them no multiple times. As a single female traveler, I was infuriated to have a male walking into my room after I told him no. He did not apologize, just walked out after I told him to leave. After this experience, I wanted to leave but the hotel refused to refund the last night or even apologize for the entire experience. I will not return to any doubletree.

very classy hotel

Room size was nice, although a little dark with the dark wood. Would have liked to have bathroom cups, but used the coffee cups instead.

The staff is delightful; very professional, knowledgeable, courteous, and accommodating. The room was excellent, perfect daily housekeeping. The restaurants were astoundingly excellent. I stay here without question every time I come to Flagstaff.

The room was clean. There wasn’t a remote in the room and after going to get one from the front desk the TV didn’t work. I let the front desk staff know when I checked out and they simply said ‘Have a good day’.

Only sleep here if you are an early riser. Could hear the showers and toilet flushes of all the rooms around us. Footsteps of the room above you come in loud and clear. Children ran through the hallway multiple times and were very loud outside our door at 7. The bed was comfortable but the noise made sleep so hard. The door didn’t even block the light from the hallway huge gap between the door and frame. Would not recommend this hotel to anyone.

The staff was extremely pleasant & the hotel was very convenient to shops. Beautiful scenery around the hotel.

Very nice employee

Stayed here a few times, very nice.

Great quiet location. Great breakfast.

Comfortable beds, quiet rooms, nice pool area!

Everything was nice, clean and updated. Quiet and relaxing.

Great location

Nice and friendly staff.

Quick overnight. All was great

I had a problem in not being able to use the WIFI and apparently they've been having problems with PCs getting on. I didn't stay long enough to work it out. The restaurant was very good and the staff and room were great.

Good location updated room good restaurant

Updated rooms. Good restaurant

It was clean for being a pet friendly hotel.

We really enjoyed our stay.

Very nice hotel. Clean, comfortable and very friendly staff. I will definitely be back every time I stop in Flagstaff.

Overall we enjoyed our stay at the Double Tree. The location was perfect for us. Dining and activities were very close by and there’s a grocery store within walking distance which was nice. The property is dog friendly with a large outdoor area for pets to walk around. The property was clean and we felt safe. Our only complaint if we had one would be the lack of a continental or complimentary breakfast but they do have an unlimited supply of warm chocolate chip cookies.

Very pleasant stay and nice property. Friendly staff.

From the moment we walked in felt welcomed. Ashlynn was at the front desk and so kind. We ate breakfast at the restaurant and that was really good. Then we had our anniversary dinner at Sakura. Amazing! The only thing we did not care for was the bartender at closing after dinner but that is minimal. Overall, we loved our stay.

Check in was super easy especially if you have the Hilton honors app. You get a digital key and don’t have to wait in line to check in. Room was spacious and mostly clean, it was a little warm when we checked the room only had a thermostat with a fan setting.

Always the best place to stay in flagstaff

Rooms were decent with nice comfy beds but the hotel is older and no hot water in the morning.

Always a great place to stay

No complimentary breakfast, but otherwise a great place

The property is clean and beautiful.

Nice hotel

Friendly staff. Clean room and bathroom. The only area for improvement is the water pressure in the shower. We didn't have an opportunity to use the amenities.

Very nice room. Excellent staff

Every staff member in the whole hotel have been so friendly and engaging!! I have stayed at many hotels and have never seen such wonderful people working here. I Had sushi in the sushi restaurant here this evening and the food was also fantastic.! Way to go staff!! Thank you!! 😊

Great staff. Good food. Clean rooms. It would be nice to have free breakfast or add lunch menu.

Nice property with restaurant on site

For the price you pay here I was shocked by the fact that you didn't even have free coffee or water in the lobby. I have stayed at many Doubletrees before and we even got a continental breakfast. After taking walks, waking up in the am to go on excursions we didn't even get a coffee in the lobby. Our poor bus driver that was taking us to the Canyon ran in to get a coffee and was as shocked as we were.

Clean

Staff was friendly and helpful

All good.

Great customer service. Enjoyed some great tempura and sushi. Good bourbon/whiskey selection.

Nice hotel.

Have to pay for coffee, unless i use coffee maker in room which i won't do.

One star for not getting my Hilton Gold benefits. I enquired on check out and they promised to credit breakfast from the bill as per the benefit. I have since emailed and phoned numerous times and have been completely ignored. I would never visit here again.

The staff was very courteous and was able to check us in early. The room was spacious and clean. They had a nice gym with functioning equipment. I was very impressed with their continental breakfast as they give you vouchers to eat at their onsite restaurant. So you were able whatever breakfast meal from their menu and the food was large portions and very delicious. We know exactly where we want to stay whenever we are in flagstaff.

Excellent stay at an excellent property and location

Great place

A plus

Hotel is pretty clean and has excellent amenities. Location is perfect 👌

Always a great stop in Flagstaff!

It was very nice.

Great

The staff at this hotel bent over backwards to fill all our requests. From a gluten free cookie at check in to replacing missing shower gel we got terrific service. Only downer was our room faces the road and train tracks and was noisy. Request rooms on the back side!

Even low rated hotels has microwave in the room, here is not, not sure why.

Good place. Nice room.

Wonderful staff and hotel

Enjoyed our stay!

Friendly staff, but check-in clerk made it seem like bcuz we booked w/ Expedia that we didn’t get the same “nice” rooms as customers who booked w/ double tree directly. Our bathroom light mirror…3 of 4 fluorescent bulbs didn’t work. Initially our room cards worked, but after dinner it did not and found that the lock wasn’t properly and waited outside our room for 20-30mins for them to fix. Front counter didn’t seem bothered by the issues or was used to it. She just said thx for the info and asked if we wanted cookies. Haha I felt dumb for bringing up the issues.

The dining options at the hotel are great. Friendly staff. They still offer the delicious cookies on check in!

Wish the courtesy coffee was in the lobby with those yum yum cookies!

Great service at check in and restaurant. Room met all out needs.

Room TV didn’t work, it was loading all day.

Old hotel. Toilet backed up. No usb ports.

Other than that the staff were very friendly and the hotel was relatively comfortable.

Upgraded bathroom

Very clean property . Service excellent. Breakfast was excellent.

Staff are unenthused about their jobs and not very helpful.

Ok

Hotel beds as i remember in Florida, the beds were soo soft and inviting in comparison to the ones in my room were way below expectations, they were so hard as a rock !! The hotel is located near a business train operaring 24 x 7 and to make it worst, they use their extremely noisy horns !!!! And the floors are so noisy as well, sunce you can hear like they were in your room the side and upstairs guest in their rooms. Going to take showers, the water is so desperately slow and no preassure at all, its so frustrating and annoying. And noises, when other guest use their bathrooms, you can hear the noises from pipes all night long !!!! Needles to says, children crying and screaming at all hours of the night, was so horrendously unbelievable!!! Will never stay in this hotel ever again.

The only thing we wished was that the air conditioner wasn’t noisy!

I like being on the 4th floor, it was less noisy than my first stay there. Front desk delivering my extra needs, coffee, coffee creamer, blankets was met with a pleasant smile and appreciated our stay. Our tv remote stopped working and maintenance was there quickly, excellent service. My first time ordering room service was a treat. She brought our dinner with a cheerful smile (but forgot my straw). I loved hearing the sound of the train go by throughout the night.

Our stay was very pleasant & the staff were friendly. I like staying the Doubletree while traveling.

Just what we booked, and thank you for that. Clean, good service, nice lobby and we really enjoyed our Jr Suite. Thank you!