Holiday Inn Express Hotel & Suites Ft Lauderdale Airport/Cru by IHG

The rooms were okay clean. The bathroom did have hair around the toilet so that why I said okay. Hey they charger $10 to park which I did understand cause I park in the property regular parking space. Let’s talk about the night I stayed, this property did have that many people but that night it was like 5 or 6 cops surrounding the front of the building for a long time. The next I found out by front desk there was a fight and guns was involved. That why I will return this property. Last but not least that next morning there was glass broken and Liquor in front of the elevator, I told the front desk and he was like I don’t have nobody to clean up smh just left time.I k ow it was free breakfast but the best thing was the coffee.

It was ok for the price. The shuttle really hello out

Were personable and accommodating! Even the guys were too.

Beds had sand/dirt in them! Says airport shuttle but was told will take an hour to arrive! Cruise shuttle extra $20 per person so much cheaper to get a taxi! Breakfast average compared to other holiday inns.

very good

The staff were very friendly and helpful. The amenities were very helpful. The room was very clean and the bed was comfortable.

elevator has issues.....just need to upgrade very soon

Great stay! Helpful! Very clean it was quiet snd comfortable bedding

When we told the check-in agent the airline lost our luggage, he asked if there was anything he could assist with.

Booked last minute when the flight was cancelled, they picked us up and returned us to the airport at 5A.M. the next day. Location would have been great if we had a car. Little too far to walk for meals with a four year old.

Very good

Terrible breakfast

Verry Good

Our check-in was quick. I believe his name was Mac. He was great in explaining hotel amenities. Breakfast options were amazing! We will definitely visit this site again!

Mac at the front desk the very best

Close to the cruise port Not enough room for breakfast too many people just sitting talking and taking tables

Excellent

Very good

The staff was friendly and helpful during the day. The bed sheets were old; the breakfast was ok.

Very clean and great customer service

Best shower ever had in a hotel during our trip

Good

Very good

Paying for parking is ridiculous

Rooms are clean, friendly staff & good amenities. Would be 5 stars, but disappointed while checking in that the stay required an extra fee for parking. It felt like a 'nickel and dime' charge for a basic necessity.

Not completely satisfied with how everything was handled with the booking or payment options. They do charge up feont for the room and not upon arrival as mentioned on the site. Using Expedia was not helpful!

It was very reasonably priced and very clean and professional

Great location for the price

Convenient to the airport.

The staff is amazing I stay here very often!

Great place and location. We stayed one night before heading up north and it was lovely. Great Mediterranean restaurants right across the street. Gym and pool clean. Would stay here again. No water at breakfast.

Great place and location. We stayed one night before heading up north and it was lovely. Great Mediterranean restaurants right across the street. Gym and pool clean. Would stay here again. No water at breakfast.

The staff was amazing a front desk clerk by the name of Mac was super helpful despite us arriving early he got us into our room very quickly.

Good

The mgr on duty came out to help my wife with her luggage. She was very helpful checking in.

Muggy humid rooms, stale air. Breakfast is terrible. Cold sausages, eggs, and pancake mix. Never Again!!!!

The room was clean, and the staff was extremely helpful. Enjoyed the breakfast.

Rooms were clean and fresh. The breakfast was excellent. Cheese and ham omelette was very good. Large coffee machine freshly grinds and then brews your cup of coffee at the push of a button. The owners are a bit scary. He was rude to me upon my arrival and getting my reservation sorted out as I added an extra day (and they couldn’t find it as I had booked on booking.com) and then she was also rude to other customers on the phone. It’s definitely a staging hotel for the cruise port and they are very busy but the owners need some customer service training.

Rooms were clean and fresh. The breakfast was excellent. Cheese and ham omelette was very good. Large coffee machine freshly grinds and then brews your cup of coffee at the push of a button. The owners are a bit scary. He was rude to me upon my arrival and getting my reservation sorted out as I added an extra day (and they couldn’t find it as I had booked on booking.com) and then she was also rude to other customers on the phone. It’s definitely a staging hotel for the cruise port and they are very busy but the owners need some customer service training.

Convenient to the cruise port and the airport

Convenient to the cruise port and the airport

From check in to check out, all the staff was the most friendly and went out of their way to make sure everything with your stay before during and after was wonderful. Very nice to have free airport shuttle. Great price. Room and bathroom was clean. The free breakfast was great.

Staff so kind and helpful! Breakfast was delicious. Room was clean and updated.

Amazing and relaxing

The staff were extremely helpful in finding us another hotel when our booking had not been processed by Booking.com

Parking is convenient, and the location is great for overnighting before an early flight. Beds are comfortable, and we appreciated the fridge and microwave.

Your staff was very accommodating and nice The TV was awful. It was DIRECTV. It kept going off freezing and channelselection was awful.

The TV was awful. It was DIRECTV. It kept going off freezing and channelselection was awful.

Friendly staff and comfortable breakfast was great Everything was great

Great front desk

Desk staff courteous, efficient and knowledgeable. Helpful with restaurant info. Breakfast good and the fitness center was great. Whole facility very clean!!!

Clean

I arrived late in the evening where I was met with the worst customer service representative I’ve ever come across. She was rude, sarcastic and unapologetic throughout the entire experience. Aside from her very unprofessional behavior, the room was clean and met my expectations. The morning representative was helpful and very polite. I would not stay at this location again due to being treated so poorly at arrival.

Staff, especially Mac, was very helpful

The hotel staff member that checked us in had excellent customer services.

The hotel staff member that checked us in had excellent customer services.

Nice property

Super clean room and friendly staff. Parking is $10, just FYI.

The property was clean and the rooms were nice and comfortable. The breakfast was just as good as other Holiday inn expresses . I was very impressed with the start member Mac. He was extremely nice, professional, personable and informative.. I was not impressed with the check in later in the day. The one manager was short and a little rude. I had two reservations for two rooms in which I sent messages prior that included the names of my other guests for that room. When they tried to check in, they were told there wasn’t another room in the reservation. I had to call and speak to the women who was insistent there wasn’t another room when there was. It was a complete pain in the ass for us, but yet when I arrived earlier and dealt with Mr Mac he knew exactly what the whole reservation was.. so the confusion with the staff later in the day made no sense. The shuttle service was not very well organized and information prior to this and the location pick up could have been discussed more in detail instead of “ call us when you have your bags”…

The property was clean and the rooms were nice and comfortable. The breakfast was just as good as other Holiday inn expresses . I was very impressed with the start member Mac. He was extremely nice, professional, personable and informative.. I was not impressed with the check in later in the day. The one manager was short and a little rude. I had two reservations for two rooms in which I sent messages prior that included the names of my other guests for that room. When they tried to check in, they were told there wasn’t another room in the reservation. I had to call and speak to the women who was insistent there wasn’t another room when there was. It was a complete pain in the ass for us, but yet when I arrived earlier and dealt with Mr Mac he knew exactly what the whole reservation was.. so the confusion with the staff later in the day made no sense. The shuttle service was not very well organized and information prior to this and the location pick up could have been discussed more in detail instead of “ call us when you have your bags”…

Only issue was that washer and dryer only took quarters ($3.00 each), but there was no change machine to get quarters from,

Convenient to the boat cruise we were going on Needed more chairs by the pool.

Convenient to the boat cruise we were going on Needed more chairs by the pool.

Very good

Breakfast and parking was great!

!

Desayuno muy bueno, variedad

Good breakfast buffet. But no immediate acces to shopping needs around the immediate area.

Clean room. Easy park

Exceptional

Passable

Room was clean and comfortable, front desk was very helpful, breakfast was great!

Breakfast was good but very crowded. Airport shuttle was a disgrace. Bus was VERY hot and NO lights on inside so dark and dangerous for getting around.

Very good

Exceptional

The service, was great! Always!

Very good

The hotel was clean and the rooms very nice. The registration clerk was incredibly helpful.

The room was clean and the included breakfast was Amazing

Nice room. Helpful staff. Neighborhood was not great.

Nice room. Helpful staff. Neighborhood was not great.

Too noisy in hall way.

I had a great short stay, There were plenty of things to do and see in the surrounding area, which made the trip even more enjoyable. The staff were friendly and helpful throughout my stay, the room was clean and comfortable, and the complimentary breakfast was surprisingly good with a nice variety of options. Overall, a really pleasant and convenient experience I’d definitely stay again

Roaches

Had roaches Roaches

The suite we reserved worked well for our family of 6. The pool was perfect for my grandchildren after a day of flying. The breakfast was very good. The staff were friendly and helpful.

The suite we reserved worked well for our family of 6. The pool was perfect for my grandchildren after a day of flying. The breakfast was very good. The staff were friendly and helpful.

Close to the cruise port, complex across the street great options for shopping and food, great service from staff, nice bathroom amenities, nice breakfast. Not a single complaint, I will be back!

Staff very pleasant and accommodating

Everything was good including the staff. But I must say my favorite was the shower so spacious!!

If you are thinking about booking this property, book it, now and enjoy!

They were renovating during our stay - but everything was great! The staff, particularly Mac, was top notch! I am happy we found this hotel for our one night stay. From the transportation from the airport to the hotel, to our stay and then our transportation to Port Everglades! Mac also recommended places to eat, things to do and how to get around if we wanted to go far. The breakfast in the morning was hot and tasty! I'd recommend this Holiday Inn :)

Fabulous stay! Friendly staff, excellent breakfast!! Would def come back !!

Mac at the front desk is excellent. Very helpful arranging for a room when I arrived early. Knowledgeable about restaurants in the area and logistics of getting to cruise dock.

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wonderful

Everything was great from start to finish

Clean good breakfast

Nice property Clean good breakfast

Very accommodating! Excellent breakfast

Mac at the front desk was phenomenal! Very helpful person! He made this hotel be a pleasant experience for us!

Breakfast was so much better than I had expected. A nice variety of food items.

Front desk lady was consistently rude. You couldn’t understand what she was saying and she would just get mad. It’s unfortunate because all the other staff was very nice.

Exceptional

Wasn't there at times of breakfast

Wasn't there at times of breakfast

Mac at reception was amazing. Super friendly and helpful.

Very nice!

Exceptional

Clean friendly lay out plan of the room breakfast and the staff was the best. Specially Mac.

Clean friendly lay out plan of the room breakfast and the staff was the best. Specially Mac.

Professional staff Location

Professional staff Location

Front desk attendant on the morning shift Alina was professional and kind. The lady on the 2nd shift was same. They do their best to help make it a good visit to the hotel. The breakfast was awesome and my room was very clean. Bed slept wonderful. The room was very dark. It needs more overhead lighting. There are few places you can walk to for food without crossing that busy street. We ordered food for delivery with the front desk evening shift ladies assistance.

Great breakfast and location. Used shuttle from airport

The front desk attendant last night it was terrible, arrogant and nasty. We requested a king size room and we got two full bed. Their website is not updated to advise the clients of their new policy of charging parking and charging for a service door with the paperwork. The manager of Ray we saw this morning. He was very nice and I thought he was the one who indicated to the front desk clerk last night to take away the service dog charge of $50 as for Expedia website I’m going to delete it from my phone and I will use somebody else because you don’t keep up with updating the site. As for the hotel, I will never come back there.

The room was clean, the location was quiet. I like the fitness room equipment & sat by the pool. We had an early morning flight so we were not able to enjoy the breakfast. I definitely would stay there again!

Stayed over night because of a cruise the room was super clean and breakfast was good!

Wonderful hotel, clean, brilliant breakfast and the pool is heated. It was amazing. The best part was the front receptionist Mac. He was very helpful and went out of his way to ensure our stay was a good one.

Extremely courteous staff Clean and comfortable Pool area was having some work done to the hotel. The smell of paint was strong.

Clean, location and good breakfast Receptionist very rude

Location, clean and good breakfast Customer service

No hot water for showers. I called the front desk and they were unresponsive. As we checked out we were told that they would be in touch to make it right. As of this review we have heard nothing.

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Great stay before the cruise!

Hotel offered continental breakfast.

Good. Mac at the front desk was very helpful in telling us what to do in Ft. Lauderdale

The hotel.

Location close to Port and even closer to airport without hearing the planes all night. The breakfast had warm food including fresh cinnamon rolls. Mac at the front desk was friendly and knowledgeable offered suggestions for restaurants nearby.

Great location , good transportation for both airport & cruise terminals. The property was very well groomed. N/A

A very good overnight before travel - safe, great customer service, spacious, clean room with amenities, good complimentary breakfast and, it seemed, ample parking. Complimentary shuttle to and from airport was a big plus. Overall great value.

Good breakfast

Room clean great breakfast nice employees

Booking.com didn’t send my reservation to the hotel but still charged my credit card. I had to book again directly through the hotel and pay double!

My booking was cancelled by Booking.com. Please explain why I was cancelled when I did not cancel this booking. My friend and I were left without a room to sleep that night!

Walking across highway to get to restaurants

Spacious rooms

Young lady at front desk was exceptional! Very friendly and accommodating! Great stay!

Close to airport. Walk to restaurants. Nice pool. Alina and Mac were most helpful with rooms, directions, shuttle and luggage. Nothing.

The hotel desperately needs an update. We’ve stayed at several Holiday Inn Express locations, and this was by far in the worst condition. We had to use the soda bed, and my son felt like he was laying directly on the springs. We could hear every time he rolled over. The hotel is located on a busy street, and the traffic noise was loud at night since our window faced the road. You also have to pay for parking at this location. On some positive notes, the staff was friendly and although the room looked old, it was clean. We picked it because it was close to the airport, but next time I would pick a nicer area and just drive 10 more minutes to the airport.

The breakfast was good, but we had to have a voucher to get in. That made it tricky when one of our kids wanted to go back for something. Also, the floor in our room left residue on our feet. When I got in the shower after walking barefoot, I left dark footprints. I could feel it on my feet when I got into bed.

We waited an hour for the shuttle from the airport. There were many flights cancelled, and I guess they were dealing with many unexpected travellers.

One of the highlights of my stay was the complimentary breakfast. There were many options to choose from, including hot items, fresh fruit, pastries, and coffee, which made starting the day convenient and enjoyable. The common areas were tidy and quiet, creating a relaxing environment throughout the hotel. Overall, Holiday Inn Express provided excellent service, comfort, and value for the price. I would definitely stay here again and recommend it to anyone looking for a reliable and comfortable place to stay.

Everything was fantastico

Nice hotel

Room was a bit dated but clean. Mattress was getting pretty worn. Breakfast was unorganized and crammed. Took a bit of food back to our room for there was not ample seating. Only one person working the front counter which had people standing in line.

Baldwin airport shuttle picked us up right on time and show out to Mac the service desk he really took care of us.

This hotel was in a great location for cruising. It was abit run down in the bathrooms and not much area to sit and wait for shuttles.

Clean room, pool was great! Nice breakfast in the morning!

Stayed 2 nights before a cruise from Ft Lauderdale. Picked this hotel for price and proximity. I will stay elsewhere the next time. Need to go to front desk to get a voucher to access the free breakfast. Small step, but kinda annoying. Especially since my family came down stairs staggered in time. Breakfast area was very crowded both mornings. Room AC is an under window unit that was very noisy and not very good at maintaining a temperature. Elevators had a few times where they were not working. The other times they worked but in a way that made you think they were broken. Loud alarms screaming the whole ride. The shuttle service recommend (All Star) was 30 min late. Ended up ok but that is an expensive service to be so far behind schedule. The hotel shuttle from the airport to the hotel never arrived. Waited 45min for it and took an uber.

Staying at Holiday Inn was very comfortable. The staff were great.

Close to airport and clean rooms

This hotel worked well for a before and after cruise destination.

Clean rooms, good service, breakfast

The staff was wonderful and let us check out as late as we wanted which was perfect since we were heading to a cruise and didn’t want to have to sit around somewhere.

Room was clean. Breakfast was good and the shuttle was reliable

Everything we needed for the night. Appreciated the staff and their patience.

But staff is exceptional and the cleanliness factor is way over the top.. fabulous. I want to mention Mac at front desk who exemplified great service ! Thank you

Terrible

It was very cozy and perfect for catching a cruise that same weekend.

The breakfast menu was diverse, replenished quickly, perfect temperature and always clean. great food.

Everything was excellent, the room, beds, breakfast, the pool was warm for the girls. The staff was very friendly and helpful. We got there really late and I asked for a late check out and they give me two more hours and that was so nice of them !MAC was the guy who help us the most! Thank you for everything we would stay there again!

It is only 8 mins drive to drop off rental car service at T-3 and there have shuttle bus to go other Terminal so very convenient. Hotel is just valuable hotel but not high quality clean.

I’d say the place is clean and convenient. I would stay there again.

Great breakfast and staff

My husband has some medical freezer packs that needed to be put in the freezer and the front desk person put them in the refrigerator instead. Either they forgot the instruction, got busy or simply didn't understand - I don't know.

Clean room and staff members are friendly specially Mac

Airport shuttle to the hotel took a little while to show up and it was a cluster of people and shuttles waiting, eventually it worked, but was quite a wait. Shuttle from airport to our cruise port was smooth and easy, nothing to complain about with that.

The shower was great with adequate amenities in the bathroom. The little gym was basic but very effective. Parking was adequate with a small fee. Staff, were all very friendly and helpful. Overall, a very pleasant stay. I’m coming right back there next time I’m in FLL.

The pool was a hit with the kids, there's fast food across the street. Area was kept clean. Staff was helpful

Breakfast was ok does not have much option and in rush to close on time

Breaskfast adequate. Shuttle okay.

It was a zoo

At check in, host insisted I only booked 1 room. I had booked 2. Said I would need to call Travelosity. Told me they could do nothing. I was very mad. Host had me come around the desk, to check for my name. The reservation was right in front of him. He was rude and dismissive.

Breakfast was very good room was excellent

Very expensive for the quality of the hotel. Toilet paper holder was coming down. We paid for four people but only got three towels. No bar soap or liquid by the sink. Breakfast was barely acceptable. Left my hat in the room and called soon after leaving. They said they would check for it and never called. I called back later and talked to another person who had no idea what I was referring to. Good by hat.

The Staff was accommodating, the airport shuttle was on time but very crowded.

The staff was all extremely helpful and polite! They made our stay enjoyable. The rooms were also very clean and comfortable.

It offered free shuttle from the airport to the hotel but it took a really long time to come and even when they came, it was full. After waiting for around an hour, we just paid and took a taxi instead. After arriving at the hotel, they had 2 people at the counter and there was a really long line up just to check in. We waited in line for at least 15 minutes. The breakfast was good, quite a bit of food offered.

The room was great and the services were on time and great.

TERRIBLE, the room is horrible and was very dusty you couldn’t wipe and see they haven’t clean the place property. The bathroom over rusty and smell like urine. I couldn’t even sleep it was miserable. I will never recommend. Only thing that was nice is the lady at the front desk

Good place to stay, close to the Airport, convenient.

Front desk guy was very nice/friendly

Room was clean and staff was nice. The music in the lobby and pool area was so loud throughout the night.

Supplied towels for 4 guest. Not cool!

The staff was great.

The room was clean and spacious. The breakfast was good, but though there were two kinds of sausage, bacon would have been nice. Alina at the front desk was gracious and accommodating. Multiple restaurants and stores nearby. A great place to stay, and only about 10 minutes from the airport.

This was an older hotel but still nice. I like the size of the bathrooms. I guess the only negative I would have to say is that the outlets don't hold any kind of plug and so with all the devices everybody has these days it was hard to find plugs that would actually charge different items. The accessibility for our overage in devices is definitely out of date. The staff was beyond a 5/5 in kindness!

Kadeem $60 booby trap Jan $20 amor Ponti $60 Ubers Owe me Nick $8.40 uber I cannot stress how lovely of a stay I had. I got stranded in Florida and my friend found me this hotel. As soon as I got there I was taken care of with so much care. Mac at the front desk was amazing. Not only did he comfort me after the stressful day that I had because of my flight issues. He made sure I was set up well to destress. He found a room that had no one above it so I could rest and a standing shower at my request. He set me up for a late check out the following day so I wasn’t wandering aimlessly until my 6pm flight. And then he set up my free airport shuttle for me so I could get to the airport early the following day. He had a laundry list of food recommendations and walked me through all the amenities the hotel had to offer. When I was experiencing great chaos, Mac provided me with calmness and support. I would definitely stay here again as long as he’s here to greet me. The hotel is also well located with food and light shopping options across the street and your Uber Eats can get delivered directly to your room! A fantastic stay!

We had issues opening our door. We even had to back down to get a new key card but even with that, we struggled openingthe door. On the last night we found a roach and the room just smelled bad, it smelled like a gas station restroom. I wouldn't stay here again.

Alina at the front desk was amazing—so friendly and helpful, she really made our trip better. Would definitely stay again! RY

They both acted as if they hated their job. Definitely not a good first impression.

Is good distance to airport, so you can choose many options. Breakfast was very good. The staff was nice and professional.

staff was very friendy and helpful

Everything was great

Room was very clean. Staff was amazing.

Room was clean but a musty smell in the bathroom. Staff allowed us early check in. Electrical outlets are loose or hard to connect. The breakfast was good

Gentleman that checked me in was rude, Extremely hard to understand, insisted on Ten dollar vehicle charge be paid in cash. He was impatient with the woman working With him.

He showed exceptional care of our needs

Great staff, nice breakfast, spacious rooms and convenient airport shuttle.

Room was great. Check in was seamless . Breakfast was crowded but great.

Clean

We stayed one night but the hotel was very clean, quiet, and in a great location. Airport was only 5 mins away and there is a bunch of dining, shopping etc. nearby. We didnt get up in time for breakfast but I believe that it is free and they have the usual (waffles, eggs, bacon, etc.) Parking was $10 (I believe ) and onsite

Very clean very nice great breakfast

Very clean hotel. I enjoyed my stay

Matt at the front desk was most courteous and helpful

Everything was great

The room was very clean and staff was friendly. Breakfast was very good.

Clean

One of the nights, when I requested a shuttle ride back from the rental car drop off at FLL airport, the front desk manager told me to call the front desk number when we were ready to go. When I called, no one answered the phone, we were stranded at the airport and had to pay for a Lyft to get back. The elevator was broken when we arrived, the pool gate was broken and our room cards had to be reset during our stay.

Staff were especially nice and helpful! Shuttle to the airport was timed perfectly. Clean room and nice pool. Nicely remodeled hotel

Mac at the front desk was great! The check-in process was quick, and he went above and beyond to help point out some good places to eat or visit on our short trip to Fort Lauderdale with our kids. The room was very clean, comfortable, and quiet. The included breakfast was pretty good - and it was nice to not have to go out first thing in the morning to find food. It was also nice to have a refrigerator and microwave in our room. The pool area was well-maintained, and the kids had fun in the sun! We'd definitely stay here again if we come back to the area.

They charged me $10 to park

Clean modern room. Front desk manager was a standout. Very helpful and courteous.

The room was in good shape except there was not enough lights which made it dark all the time. The pancake machine did not work and the breakfast food was cold. Only one elevator was working when we were there, so some of the guests used the stairs. It could have been just a bad day, but we won't stay there again.

Excellent check in,very friendly and helpful.

I have decided Holiday Inn Express is my favorite chain of hotels and this one didn't disappoint. The staff were very friendly, breakfast was a nice variety and hot, and the room was spacious and very clean.

Clean room, great location

The staff was amazing

Staff

Not the nicest HIE by an airport. Dated. One elevator servicing the building as one out of service. Very average.

The room was okay. We had a problem with the pullout couch. I called down to the front desk at midnight,told them that the bed was broken and there were no sheets on the bed. She said that she would report it in the morning. 2 of our guest went and slept in another friend's of ours room. First thing in the morning I went to the front desk and complained about it again. They told us that they would look into it. We arrived back to our room at 7:00PM. I went back to the front desk to tell them again that the bed was still broken and that it still wasn't made. He told me to go see the manager in the morning. Our 2 guest still had to sleep in our friend's room again. We were in 510,our friends were in 507. Well i went to the manager in the morning to report it again. His reply was you should have told us. We were very disappointed with their actions.

Shuttle was a hour pickup had to keep calling

Clean. Nice breakfast.

Room was ok

Baldwin (shuttle driver) and Mac (front desk) really did an awesome job. They both should be recognized for their service!!

Mac, the front desk attendant, did a wonderful job of helping us with our reservation!

Spacious room, staff very kind

The room was large, comfortable beds and very clean

The check in was easy, helpful n room was spotless

Room was clean, comfortable. No early check in but understandable as guests are generally cruisers waiting for their boarding times not business people heading for 8 AM meetings. But front desk very accommodating in holding luggage til rooms are ready.

Long waiting for check in. After checking in, we were back to the room to take a nap. The janitor using master key open the door while me and my mom were sleeping. It was not acceptable!

Room was clean. Staff not very friendly or informative. Lines were long to check in, check out, ask a question.

Room appears very dark even with all lights turned on. Fitness room water dispenser was broke and rusted. During breakfast, pancake machine had been out of order.

shuttle didn’t leave till 5 am

Nice clean rooms. Good breakfast. Convenient location. Would stay here again.

No chair to sit in laundry area; however, sign stating to not leave belongings unattended! Key would not open laundry room door for r our room several times!

Clean, beds were comfortable, staff was great. It was a short stay but would stay here again!

great place before leaving on a cruise

The TV stop working , the hot water was Luke warm and I was was licked out of my room. Unacceptable

Good amenities. Great coffee. Solid breakfast. Mac checked us in and he was great. However, when waiting for the airport shuttle, I asked the other guy at the check-in desk (didn’t catch his name) about it and he was incredibly rude. I still don’t understand why. We signed up for the 2:00 shuttle when we checked in. We were in the lobby waiting at 1:15 and went out front to wait at 2:00. There was another couple waiting in the lobby as well. At 2:15 I went back in and asked when we should expect the 2:00 shuttle and the desk attendant was insulting and rude saying, “didn’t you see the shuttle? Didn’t you see all the people who were dropped off?” He just kept going on about how I should have seen it. I asked “does that mean we missed it? What are you saying? He said yes we missed it, we should have been out front. Mac, the other front desk guy called the shuttle and he came to get us. Thank you, Mac. Williams, the driver, said he dropped people off but he forgot that there were people waiting to be picked up. He apologized profusely. It was fine as our flight was delayed anyway. The other couple was outside by then - about 2:25. The front desk guy asked if there was anyone waiting for the airport shuttle. I’m just flabbergasted at how rude the one guy was for absolutely no reason. Maybe he was just having a bad day. But I won’t go back there because of him, so…

Friendly, helpful staff, wonderful breakfast!

Nice location and hotel. Close to everything and great place to stay. Their breakfast is excellent!

Clean. Staff was helpful.

clean room great price close to the airport

Everything was great

Ladies at the front desk were exceptionally helpful polite.

The staff were extremely friendly and professional. The room was clean and comfortable. We had a foldable bed in our room which was not comfortable.

Great stay as always

Good breakfast

My stay was mediocre at best. The floors were dirty, and the pool closed earlier than the posted hours of operation. Check-in was significantly delayed because only one staff member was working the desk, handling both new check-ins and questions from already checked-in guests. While the location was convenient since I needed to be at the port the following day, the overall experience was not worth it. I will likely look for another hotel in the future that can better accommodate my needs.

Everyone was great

Just you average hotel room, it was clean but very expensive for what we got.

Courteous staff greeted us and check in was an easy process. Room was clean and comfortable.

Large room, clean and quiet, breast fast was good, just need a bigger breakfast area, had to eat in our room.

Room was ready upon our arrival, quick check in and clean room

Staff at check-in. Woman with very thick accent screaming. Website states 5 am shuttle. They lie. At check-in was told to get an uber. Be re y unprofessional.

All of the above. The staff were professional and very helpful. The room was great and the hotel location was excellent. The breakfast was delicious. Job well done

Rooms were not cleaned properly, although it’s says everything included you will be surprised to know you have to pay taxes and if you have a car, you have to pay parking fee. The breakfast was good although they could not keep up with the demand. 20 minutes wait for scrambled eggs. Room amenities were not filled daily.

Hotel was fine, the location was not feeling pleasant.

We had gotten off the cruise ship early and were allowed to store our bags in their utility room until later check-in. Staff members were very accommodating and friendly and very generous with their facilities.

The rooms were clean, quiet hotel spacious rooms only issue we had was the water in the shower didn't get hot

Clean room

Seamless shuttle. Check in was quick. Room was clean. Just what we needed before sailing!

I called for the courtesy hotel pick up and they took me to a different Holiday Inn. I had to pay for an uber to get to the correct hotel. The staff at the hotel was not at the desk, it took nearly 10 minutes for him to arrive and there were three of us waiting for help.

Room was very clean, staff very friendly and helpful. Perfect for one night after a long flight

Very good

Clean

I think the shuttle driver recently retired from nascar. He was timely!!

Our room was spotless and large. It’s actually one of the nicest hotel rooms we’ve been in outside of a resort! Very happy with our stay. Added bonus….24/7 fresh ground coffee ;).

Wheretm

Note: the free shuttle from the airport is very confusing and hectic... almost worth paying the 20$ for an Uber.

Very friendly staff even later hours and we couldn’t have picked a better hotel to be close to the airport with an early departure, everything was convenient and organized. Hot breakfast appreciated!

Clean, comfortable room. Very courteous staff

the front desk was very accomodated

Staff is awesome

It was bugs in the room housekeeping did not clean only gave towel

It was good

Clean and comfortable room.

Just ok.

It’s very easy to check in and out

I never checked in, the shuttle driver to the hotel would not let us on the shuttle because it was too full. He promised to come back and left myself and my children at midnight outside of an airport and never returned

The check in was very quick and the attendant explained the sign up and schedule for the free airport shuttle. He also made sure we knew about the complementary breakfast. Parking is $10 onsite which we didn't expect. There are lots of restaurants nearby but the street is busy so we had to walk down to a set of lights. I would stay here again for its location and ease.

Friendly staff and clean rooms

.

Hello bathroom toilet stopped up breakfast was gone before time . Just wasn’t excited

Clean and staff was pleasant

Don’t like having to pay for parking.

Great place

The sofa in the room was too disgusting, stained with blood or something that looked like that. And the aroma inside the room is too much for a small place. The breakfast was great and the staff are pretty kind.

I chose this hotel because my flight had been cancelled and I needed an airport hotel. I obviously didn’t have a car, and I was injured. It was hard for me to walk to the nearby restaurants. There were no crosswalks nearby either.

Was able to check in early with no issues. Alina was great!

C B.f8 v C g as rer

The sausage at breakfast was the most flavorless thing I have ever tasted. Housekeeping and desk staff were great.

Friendly staff. Our 3 days was very quiet. Only problem was the elevator was very slow. Everything else was great. We would stay again.

Everything was fine except our beds. The pull out couch for our oldest son was horrible and not useable. The mattress was so slanted and thin. He had to sleep on the floor. One of our queen beds was so squeaky it kept us all up at night. I’m sure the Holiday Inn corporation can afford new mattresses for their rooms especially with the cost of the hotel stay.

But there is hardly any lighting in the room. Just one dim desk lamp and two small bed lamps.

Said that i had been cancelled because my credit card expired

The hotel was well maintained. The staff were very friendly and helpful. The breakfast was great and filling. The only issue we had was that the hotel's WiFi was non existent in our room.

Staff was very friendly (especially Vesna). They not only helped us with the hotel services, but also guided us about local siteseeing, dinning, and shopping places. We were able to drop our bags early in the day and go out for lunch and completed checkin thereafter. Room was spacious, beds were very comfortable, bathroom was well maintained. It did become a little busy during breakfast and we had to wait to get a table but I think the rush was due to the peak holiday season (Christmas week). Breakfast menu was average for vegetarians. To make it better and worth the wait for Vegetarian guests, my suggestion would be to add a few more ‘hot savoury’ vegetarian items (e.g. hot meshed potato/hash browns, Idli/Sambhar, etc). That said, the oatmeal and pan cakes were really good!

Beans was so pleasant and welcoming along with the other front desk person.

Yes

👍

Breakfast was good. The lady in the evening was rude. Out toilet wouldn’t flush. I told the people at the desk and they were uninterested in helping. The room was dirty. They didn’t care about that either when I told them

Long check in line at 11pm but Mac (front desk agent) was AWESOME!! great service from him and very friendly

Outstanding hotel. Felt like a queen. Absolutely fabulous in every way. I’ll definitely be back. Thank you for making my stay fabulous. Was in a dump before this hotel and checked out early into this and OMG how wonderful. Five stars through and through!

The hotel was great. Just what we expected. Good breakfast. Comfortable beds. The only problem we had was getting the shuttle to come and pick us up.. We called as instructed as soon as we got our bags at the airport and first of all got a person on the line who did not speak English well. After figuring out where to wait we waited 45 minute, called back several times to get no answer on the shuttle line finally called the hotel reservation line and got someone who told us we got the wrong line. Anyway we ended up waiting over an hour for a shuttle to a hotel less than 10 minutes from the airport even with traffic.

Not a good neighborhood.

Air conditioner was loud. Otherwise place was ok, typical Holiday Inn.

Shower door would not stay closed so there was a lot of leaking. Breakfast was just ok. Goo thing thee was a McDonald across the street.

Yes ye

Adjust shuttle times and arrangements this was a very horrible experience. We were waiting on the shuttle for 3 whole hours and had to catch a Uber back to the airport since there was none running in the morning, with no compensation. This is highly unprofessional and pose a inconvenience to us.

I haven’t received my deposit

Room nice & clean as was breakfast & pool area. Mac at front desk extremely helpful.

Room in good condition. Wifi was an issue as the speed were extremely slow. Water pressure low on fifth floor . The breakfast is good however there not much seating so you would end up taking breakfast back to room . Overall good stay but could be improved

I would’ve gave this hotel a 5 stars but I was a bit disappointed, the television didn’t work throughout my duration and they don’t mention online but it’s $10 per day to park at this hotel. If I, as a customer am patronizing an establishment and something so simple, would not encourage me to stay again. Yes it may only be $10 but customers pay for the stay in the hotel which let’s not get into details about the rooms conditions or amenities being up to par. Free parking on the property would be better.

Good location. Clean rooms

It was great

Room was clean and enjoyed their many breakfast options.

Continent breakfast

Nice hotel!

Clean and welcoming environment.

The room was fantastic! Great service and great breakfast! Loved the fresh ground coffee too! Would recommend for sure!

Staff. Waiting more than 30 minutes to be checked in

Great service

Everything was excellent

Clean rooms and amazing breakfast. Really close to the convention center.

Excellent customer service

It was close to the airport for our 5am departure. Wish they had a breakfast option for those leaving super early and a free shuttle as we had to get an Uber.

Fast shuttle service. Clean room. Hallway fans like a cold tornado (freezing). Very good staff. She was slammed with people lined up out the door. She kept her cool and was courteous to everyone

Yea

AC a little noisy, but room was fine, staff was great

Clean room…..

Everyone was so helpful, Mack at the front desk was amazing! Super clean and comfortable stay!!

Mac at reception went over and beyond our requests Will use them again when needed and will recommend to friends and family

Perry and Mac were awesome on the reception! Friendly, fast and professional

Made room reservation at 3 am only to find out we could not check in until 3 pm, not good. Now trying to recover my charge through travel insurance I took out but it's difficult to understand all their requirements.

Clean room and breakfast was convenient.

Clean rooms good breakfast

There was a charge for parking per day. Please note that there was no mention of having to pay to park your car in the hotel parking lot while I rent the room to sleep. You are charged $25 per day. If you took a shuttle from the airport or cruise port it’s not a big deal but if you drove be prepared to pay

The only problem is the front desk staff are very slow for check in and check out.Never seen staff so slow anywhere I stayed. They need to be told to sped up with the check in or out.

Very friendly and helpful staff, Airport shuttle was pretty easy and driver was great. Good breakfast.

What strike me when i first stepped my feet in the hotel was the smell...it smelled so good! My room was ready and clean. Hot shower was good. The place was quiet and clean. I already paid everything prior so i didn't have nothing to pay. I should not have a bad surprise when i will be back home. If everything is ok i probably be back again for my next trip.

Rooms are spacious and clean . Mac at front desk was a great help , 5 stars to him

Overpriced for the value, Power outlets didn’t work, the water never got warm, and we got in later than expected and had to take a uber because the shuttle wasn’t running even though its advertised as a airport hotel (other hotels shuttles were still running).

The room was great

Great breakfast selection. We had to wait almost an hr for the shuttle to pick us up at the airport. Vesna at the front desk was extremely helpful! We will definitely be back!

The room was spotless. The front desk staff was very helpful. Parking for seven nights was affordable. We were given assistance in finding someplace to deliver dinner for us.

Llegamos al hotel y avía reserva Tuvimos q reservar otra vez

Todo muy bien. Excelente atención y servicio…

The rooms were clean. The staff was friendly. The amenities were very nice. Front desk clerks were exceptional.

It was great

The room was clean and comfortable I slept so good that I slept pass checkout.

Clean property

Shuttle, check in, cleanliness, breakfast were all well done.

Vesna did an incredible job of getting a very full lobby of customers(everyone decided to check in at 3pm) to their rooms in a very timely manner. She was a delight to talk to and work with, and she gave us several recommendations for food which we enjoyed! We also watched her help an elderly couple that had seemed to get turned around in the hotel. 7/5 stars for Vesna.

We very much enjoyed our stay. I really can't think of anything to. Two things i would change. Have grape jelly instead of just strawberry and the items in the self sevice room. The drinks are 4.95 each. Not what can be done the hotel does not own that story.

Perfect

Perfect

Clean room, great breakfast. Walls are not solid. You hear everything.

Fold out bed was broken and old. Low staff made check in over an hour at night

Very busy staff at check in time. Original room had a defective shower door that was dangerous. Had to change rooms, rooms are clean and very comfortable, all in all a good stay.

The shuttle was a plus ! The driver was really nice

We were told to call the hotel from the airport when we arrived to get the shuttle. We called 5 times and no one answered. Airport staff directed us to the shuttle area and we waited quite a while for the shuttle. It was frustrating that no one answered. We arrived at the hotel early, we knew, but wanted to leave our luggage. When someone finally came to the desk I said "we have a reservation" and the guy just pointed to the "check in is 3:00 p.m." sign and looked at me. I said "yes, I know. I was wondering if there was a place we could leave our luggage so we can go have lunch and come back." He showed us where we could leave it. He wasn't very friendly. The guy who later checked us in was very nice. My only other issues were that the ice machine on our floor didn't work so we had to hunt for one that did, and the floor in our room was dirty. Not to look at but our socks and feet were dirty after walking around the room. It was a good place to stay for one night, pre-cruise. Breakfast was very good.

Clean modern room. Friendly staff.

Spotless room. Helpful business center staff.

Staff was very friendly and welcoming. The hotel has been renovated and exceeds its past luxury and high standards. The rooms are really nice and comfortable. The bathroom is fantastic and has all deluxe features including backlit lighted mirrors and curved glass shower doors for the oversized shower. Room furniture is very comfortable and all new decor. Keurig coffee maker and variety of coffee as well as the mini fridge and microwave round out the attention to detail. The hotel lobby and dining area as well as the rooms are maintained and kept clean to a very high standard . We have stayed here over the years and have enjoyed every stay.

It was great

The room was clean didnt meet any staff besides the front desk which was ok.

Clean room

The staff are great they efficient and fast ....this hotel is a hidden gem

Very clean room. Easy check in they even held our room for a 2am arrival . Will stay again

Yes, but check in took 35 minutes because of line one desk clerk.

Room was clean, breakfast had lots of food options

Room was clean.

Quick and easy.

Excelttt

Room was clean and well appointed and quiet overnight. Breakfast was well laid out with good variety and well kept. Conveniently located close to airport and cruise port.

Yes

Hotel room was clean and spacious

Location, clean, great breakfast

Clean room clean facility excellent breakfast swimming pool was perfect and the lady at the front desk that checked me in with the European accent was wonderful and waived the parking fee since I am a rewards member and was entitled to some free waters. The breakfast was wonderful and it was a full breakfast.

This has to be the worst experience I have ever had at a property. From the minute I walked Into the door. If you book here just know it’s a coin flip chance If you will have a good experience.

The hotel staff was amazing. The hotel shuttle driver Jeff went above and beyond to insure my daughter and I had a safe ride late at night from the airport. The check in agents were so welcoming.

Always stay here when visiting Ft Lauderdale.

The room was large, clean and comfortable and the hotel was located to excellent, walkable restaurants

It was OK hard to get in customer service

Despite numerous calls to the hotel, no one ever came to pick me and my wife up at the airport…. Shuttle service totally failed us. We took a cab for $20.

The room was not spotless, the floor needed to be cleaned better. The main problem was the toilet had them up twice and they said it was fixed , but still backing up. Called them this morning and was told maintence doesn’t come in until 930 or so. Not sure why there's not a maintence guy 24 hours or at least get here by 7.

The area was quiet. The beds were comfy. Breakfast was delicious.

Definitely recommend

I had a wonderful stay. I will definitely be going back!! The staff were also very nice and helpful especially Danil. No complaints!!!

The location was good, close to the airport which is what we were looking for. We were on the 2nd floor, rooms were just fine, bed was comfy!

Clean room

All of the above

Clean room , quiet hotel

Amazing ,stuff where very nice and helpful

Staff is fantastic! Mac and Vesna at the front desk are super helpful and go out of their way to make sure we have everything we need. They are exceptional employees.

Hotel by airport was one of 8 all same name Taxi driver took me to wrong hotel charged $35.00 I checked debit card next day charge was $124..Hotel shuttle was not available after my late flight. I called Hotel. Will avoid Holiday Inn from now on

Everyone there was so helpful and so polite

I did complain to the front desk but they did tell me to complain to your website customer service and I said to your company is not fair to me that I requested room but you did not told on the website that this hotel is in remodel so please take action on this matter

The staff was so friendly! Clean room, quiet and great price. Close to the airport.

Everything was fine. Mac with Holiday Inn is exceptional and super helpful.

Shuttle was good but you have to call for a pickup. Lady running the front desk (Vensa) did a great job. She gave suggestions for dinner ideas that were just across street. Tried sports bar one and it was really good food. Bed was comfortable/clean and room was clean. Free breakfast was actual pretty good. Good variety too. Coffee is good also

No airport shuttles were available when we needed them

We got in at 9 pmI called to the hotel right after I landed and the shuttle driver was there in 10 mins!!! The check in was smooth. The staff was amazing!! Accommodating he made sure that he gave us menues and things close by to eat. Breakfast was plentiful and hot. Reasonable deposits. 10/10 will stay again

Our flight arrived later than expected but we were stable able to catch the hotels shuttle a few minutes after we arrived. The room was clean the hallways carpet was not the cleanest, breakfast was edible, ac was a bit warm bt got cooler through the night. Water was warm as well preferred a hotter temperature. Amenities was nice hotel carries Dove products for wash ups. Overall nice and convenient

Tub was stopped up, stood in ankle deep dirty water while showering. Disgusting

Never seen such low toilet. USB and only 1 of 2 electrical outlets on nightstand worked. Lots of road noise, should have asked for a rear location.

Did not utilise the shuttle

Place is 10 min drive from airport.

The staff awsome it was no hassle

Price was fair for getting close to the airport. Staff was lovely.

Mac was wonderful. The room was not so good. It was loud, the microwave didn't work. we went downstairs to heat food and dropped it trying to open our door. Air didn't work well... but the people working were all very nice.

The staff was excellent, specially Marco who was very caring and helpful.

Good breakfast. Everything pretty clean. People friendly.

Location is very convenient to the Everglades port

I still don’t believe why you have to pay daily for parking

Safe place for the day/night before your trip

although the hotel looks nice. inside needs a rehab. When you get in and turn the lights on roaches start crawling everywhere.

The staff were positive and very professional. The property, room, and pool was very clean and in good order. The entry area was clean and appeared to be safe. We will be back.

The room smell wet

The breakfast was decent.

I am blown away of how amazing this spot is. I dont even know where to begin, the place looks like something that you might think twice about staying but trust me its the best ive stayed at. The staff is over the top welcoming and make you feel like your a family member. Super polite and helpful. I stayed in the honeymoon suite and WOW WOW WOW, its perfect. Absolutely perfect. Clean and didnt have that hotel smell. I felt like I left my house and came back home with different furniture. You Have good shampoos and soaps, dishes, pots & pans, cable TV, quite, & clean. Not to mention the tub that is perfect for a couple to have a glass of wine and some bubbles and just relax. If your into walking a few blocks your not far at all from downtown. Ubers are $6 to $8 bucks if you dont want to walk. This is such an under rated spot, I swear DONT HESITATE AND JUST BOOK YOUR STAY!!! Hotels around the area are going to charge you an arm and leg because they are Brand Names but your not going to have the same treatment you get at the Cozy Inn. Im already placing the rest of my vacations to stay there. Thanks Alexis for helping out and giving me recommendations for sites around the area. See you all soon. Stay blessed.

Mac was great front desk personnel‼️🙌💯

The staff was very friendly and helpful and the hotel was clean.

Great value for the price. Property was clean, and the room was nice. Plenty of breakfast options.

We stayed one night before a cruise. Beds were comfortable, but pull out couch was broken. Once we got it out, mattress was in rough shape. Seems they are trying to renovate and are making progress but the floors were oozing glue when we walked across one section. Check-in was easy and customer Service was good- they gave us complimentary toothpaste/toothbrush because we forgot them. Breakfast was as expected for hotel breakfast. Overall decent hotel for the price paid.

My compliments to the Manager Vesna & her staff member Mac! They welcomed us, helped arrange airport shuttle & provided extra attention with a later check out! Their professionalism & going the extra mile was unbelievable! I would definitely stay here again!

I was really unhappy with the condition of this hotel. Dirty linens, walls, showers. I felt very uncomfortable staying even for one night. Will never stay again

Location to airport

Awesome hotel ! Mac at the front desk is the best !

The people were nice just not competent. Got a room key with a family already in the room. Man in shower. Then get another key…this also occupied just of the cockroach species. Running all over the walls. And the room also had no working air in Florida heat. And finally get a room after midnight with 2 small kids. Just never using the brand. No amenities extended compensation barely apologies. Disappointed

Excellent hotel - very clean - thank you to Mac at the front desk for excellent hospitality

I feel like if am a guess at the hotel why do I have to pay for parking and plus I had a toddler with me and they didn’t give me a room with a tub other then that it was great

Supposed to be free parking but charged $10

Walkable

*

The customer service rep was amazing

Was allowed to check-in in early, which was beneficial because we flew in before check-in time.

is clean

Love it

Quick easy check in, helpful friendly staff. Beautiful, clean facilities.

Has many restaurants within walking distance

$10 charge for parking that wasn't clear in the ad.

It was ok

Loved this place

Very nice

Beautiful stay and very nice staff. Will stay again at this location if in Fort lauderdale.

Rude sheets were still dirty house keeping threw away stuff that wasn’t trash and claimed they didn’t and then when I made them go thru the trash they found it and didn’t apologize for doing so left our door wide open which our luggage was gone thru and they did nothing about it there was bugs in the bathroom

Rude housekeeping left door to our room opened and our room was tossed there where bugs in the bathrooms and they did nothing about it and they blamed me for there system messing up with payment

It was clean and convenient

Clean and very helpful staff

The staff was very helpful but the rooms needs to be fumigated for roaches.

Transportation was advertised on the internet for 24 hour transportation pick up.My daughter arrived at 11:15 pm called the hotel to schedule her pick up and was advised that the transportation shuttle stopped pick ups at 11pm

Shops across the street

Clean

I got this for my mother in law and this hotel created a terrible experience for her. They lost her luggage at the luggage hold. When she was going to retrieve it they had let another person staying on the property take her luggage. She had to get the police involved and made the staff look through cameras. Once the culprits were found the luggage was not returned until midnight. Staff male member that initially assisted her on day one was nice and understanding, he was training. Everyone else seemed to not care about her pain and suffering. Hotel management promised some refund but that has not happened nor will it based on Thai experience. I would not recommend this hotel!!!

I didn't care for the breakfast at all

Nice pool area and shuttle from airport

Fast

Over all everything is fine

Thanks to the Staff that recognized that the room condition was not acceptable

Nice and clean we don’t have time for the breakfast we left at 4:30 am because of the plane

The check in was expedited as we were a little early which was good and we were able to use the pool while waiting to chrckin.

the staff was super nice and friendly

Good location. Clean and updated room. Staff was helpful. Free shuttle to and from airport was great.

Toilet paper holder in our room was broken. Paper would fall off and hit the floor.

Fire alarm kept going off early in the morning.

Booked last minute due to a missed flight. Selling point was the “Free Shuttle from airport”, even received an email after booking stating that the shuttle was available 24/7. When I called the hotel for the shuttle they said that it was only available until 10pm. Ended up having to take an uber which was disappointing.

Stayed one night before cruise. Clean, spacious rooms, great breakfast, and walking distance to restaurants.

Nice clean cheap place

Goog

Staff very friendly and professional. I will go back for sure. Close to airport and highways.

Very nice hotel near downtown Fort Lauderdale. Comfortable bed and spacious room. I enjoyed the free breakfast.

Great location for families. Nearby restaurants and fast food. Clean outdoor pool. Hot coffee 24/7, great for early morning travel as well as a convenient store on the property for a few select options as well as a grocery store across the street from the property.

Nice staff, great breakfast service and fast airport shuttle. Recommmended.

After 12 hours of travel, you just want to get your shuttle and check in and get the keys to your room. I waited for the shuttle for 45 minutes in 95 degree weather the shuttle was a no show and finally got an Uber. Unfortunately, this was not the only mishap. I arrived and was immediately told my reservation was cancelled. I never received an email or notification, and the hotels.com app shows BOOKED and had a confirmation code. I showed this to the front desk agent, who seemed to be in a bad mood. He said, well that’s not what my computer shows. After 15 minutes of this, I finally asked if I had a room or not. I was exhausted and just wanted to lay down. He finally conceded and gave me a room, then charged an extra $50. Turns out this was a deposit, but he did not say that so when I said this is higher than the rate I booked he rudely said it’s a deposit, but I have to start over again. So after 1 1/2 of waiting I finally got keys to my room- #109. Turns out this is the loudest room in the hotel, immediately adjacent to the breakfast room and the pool. The pool had kids screaming and running 1 ft away from my window until 10:30pm, and the breakfast commotion started at 6am immediately followed by the loudest vacuum. It was not a comfortable or quiet room, but otherwise fine. I wore noise cancelling headphones the entire time, and checked out as soon as I was able to get an uber out.

Property needs update

The hotel was really good and it was close to shopping center and food

Breakfast was amazing. Bed was very comfy.

Decent place to spend the night!

We needed to be close to the airport for an early flight and it did not disappoint

The room i stayed had a roached but when i got up at 3am in the morning i found what it seems a infestation of roaches. They from desk didn't care at my previous request. I have been trying to reach out but no answers. Corporate can't help and suggested we reached out to them directly. Very disgusted and disappointed on how they handled this

I needed a shuttle to the cruise port. All information was not given to me at the same time. I thought by paying for the parking i was also getting a shuttle to the cruise. I didn't know that it was separate. The confusion was later clarified.

Dry wall in the room looked very bad... they tried covering it with trim around the borders... still an eyesore...property was close to food, beach etc.. breakfast was mediocre...i wished it was open a little longer than 6-9 i was traveling with kids ... staff was nice

Best for me

The showers were lukewarm, reached out to the front desk and they stated that it’s always like that..

We stayed for 1 night before a very early morning flight. Check in took a long time since there was a problem was the reservation before us and only one staff available. Upon entering the room we noticed that bathroom wasn’t clean since a good amount of hair was found in the shower area. I called front desk and someone was sent upstairs to clean the bathroom. The shower had very low pressure so little water was coming out of it. The issue was informed to front desk who said someone would fix it. No one came to solve the issue neither a new room was offered to us. Upon our check out we informed the issue to the front desk staff who didn’t even apologize for the inconvenience. Terrible service, dirty bathroom and low pressure shower. I don’t recommend this hotel.

Very accommodating pleasant and easy to deal with. The rooms were spacious and clean.

The location is close to the airport and they have a shuttle. There are some restaurants and stores within walking distance. There was a vast array of items for breakfast. The room was clean, no complaints there. The shuttle to the cruise port was convenient.

The stay was ok if the sewer smell that was coming from bathroom shower drain .

Nice location

Pool was nice

Very clean hotel Comfortable beds Very affordable Breakfast was great

Mac the gentleman at the front desk was so helpful and very knowledgeable about the area and places to go.

Mac was the man!

Property was suitable

N/A

They canceled our reservation the day of our stay and wouldn’t give a reason just said it was canceled. Great to find out when you’ve been flying all day.