La Quinta Inn & Suites by Wyndham Garland Harbor Point

Exceptional

There a hidden charges when booking for a room. Not sure if Expedia is aware but beside the confirm amount for the room, they will ask for a refundable $100.00 deposit for “amenities “ . This charges should be disclosed upon booking and not during check in.

Disappointing

Clerk at check in was on the phone and didn't advise us how the power to the room worked. Key must be left in a slot on pad on the wall inside the room to turn power on to the room. Problem is that the room is dark and hot while you try to figure that out! Had never seen that before. My husband was halfway back to the front desk by the time I located the slot. Beds were comfortable. Room was spacious. Not a bad deal for the rate thru Hotels.com. Was not made aware of the $100 deposit either. Was only in the area for a graduation, so would not have a reason to book here again. Almost forgot, breakfast was nothing special. Watery eggs and the sausage looked boiled. No pan searing at all. Didn't even bother to go on our 2nd morning.

We rented the king bed suit for 6 days, very big rooms ac worked great has a mini fridge and microwave! No black out curtains, bed was hard and uncomfortable the toilet didn’t flush my husband had to fix it! Never did housekeeping throw our trash or refresh or towels. The hotel overall needs much better up keep there’s spider webs and rusting everywhere the pool was closed all week ! And the breakfast is vey mediocre but the staff is very pleasant!

The food was over heated and the sausage link was hard.

Will avoid this hotel.

Exceptional

It was clean, quiet & comfortable. Front desk was friendly & accommodating. We had no issues at all.

Exceptional

Rooms were clean

Superb

Pleasant

Superb

The room was clean It was dated

The room was clean It was dated

Breakfast a plus and located conveniently to get easily where we needed to be.

Breakfast a plus and located conveniently to get easily where we needed to be.

Cleanliness NA

Cleanliness NA

Exceptional

Superb

Exceptional

Clean rooms , good breakfast, friendly staff. Quiet

Property has a stench of being old

No resolution from a guy trying to stalk me

Terrible communication No resolution from a guy trying to stalk me

EVERYTHING PRICE FOR 1 NIGHT ESPECIALLY GOT THERE LATE FROM OUT OF TOWN AND HAD TO LEAVE BY 11 THINK IF LATE SHOULD GIVE A LITTLE TIME ESPECIALLY AFTER DRIVING SO FAR

Great hotel

Well maintained property with a friendly staff.

When I made the reservation I said non-smoking when I arrived the room smelled too strongly of cigarette the manager ignored me he didn't want to do anything he simply said that it was what he had and the hallways were very dirty the elevator looks like a prison all scratched and the exterior was in the dark the receptionist said he would get a refund to this day I have not received anything on the internet they have deceptive photos nothing of what they publish is reality

Room and properly were generally clean, but worn. Parking was well lit and convenient. Air conditioning worked very well.

Yes

Great service

Everything was great

Excellent customer service.

Breakfast was excellent, staff was polite and helpful, rooms were clean and it the parking was easy and secure.

Okay

Pleased with the cleanliness of the room.

It was ok the breakfast wasn’t fresh Ig was like the day before. The pool water was green. The refrigerator and coffee maker didn’t work.

The water pressure was horrible. No staff at desk. Asked to check out was told just to leave keys and that’s it. But then get a when are you checking out text.

My room was cleaned well and kitchen staff was really. The front desk clerk was very helpful. The thing got to my nose was the profound smell of the chlorine in the pool..

This place was very clean the front desk stuff was very nice people

First I will say the hotel staff was friendly and helpful but the hotel was not great. The room smelled a little of dog pee and mildew. The beds were basically padded plywood. The toilet wasn't connected to the floor and shifted while standing up. The bath tub had soft spots that made you feel like you might fall through. We most certainly will choose something other than a LaQuinta again.

Fine

The room was clean and nice

Called front desk twice to have neighbor turn down tv, music and talking. It was on all night and never stopped. Between that and the dripping shower, I got no sleep. Christmas decor in March was a nice touch though. Overall not well maintained, annoying experience.

The room was nice and clean, but it didn't look like anyone ever cleaned the metal fixture where you turn on the light by the bed. The shower didn't have any shampoo in the opaque bottle attached to the wall, so I just stood in the shower and waited for my husband to go and get some at the front desk. The breakfast was not as good as at other La Quinta's, which is the MAIN reason we stay here. The bagels were miniature, as were the pastries. There was only plain cream cheese. There were not a lot of choices of drinks. There wasn't any honey, although there was whipped cream. I had to look for someone to help me at breakfast and the girl was hiding along the side and reading a book. Another time, my husband went to the desk because no one was manning the breakfast. He came back and said that there wasn't anyone at the front desk. I told him that she's on the side reading a book and went to ask her myself. At check out, I had to flag someone else to go get someone so that we could actually check out, after waiting for a long while.

Party next door to my room, had to call front desk 3 times, did not stop till after 1am, had to be up at 6am, so got no sleep. Tv in room had very few channels. Room was clean, breakfast was only ok. Had a extra charge on my room, got to call them.

Ty

People were fine, made coffee for us when out.

Staff members were great and the room was good. No complaints except the shower was iffy. Couldn't control the temp very well. Not, the stay was enjoyable.

This was a great room. The breakfast was also very good as well.

Great spot with friendly staff

Love it here

Not a snorkel free facility, room left open after clean up

The rooms were clean and the front desk woman was extremely nice and helpful.

Great staff lobe it and i will be booking again

Room was fine. There was a mother and several of her children living in a room close to the elevator and the mother was constantly cussing loudly at her children.

Our stay was great! Only thing we would change was mattress needed update! Not as great as other LaQuintas! Kids loved pool!

If you're looking for average rooms at average prices, this is it. Do not expect anything nice, even with a King Suite

Everything was great love it here.I will be booking again

Clean room, hot water great, no issues with parking. Only issue were the thin walls of rooms. You can hear people in the hallway and the televisions in the rooms next door.

Clean, comfortable room, great staff, nice facility

This hotel's infested with bedbugs. The 1st night we switched rooms in the middle of the night hoping it was just that room because employees acted like they knew nothing about it. We went to the 3rd floor from the

Gave my king away that I had booked months prior.

The staff was friendly and efficient. Upon check-in, my room was very clean and it was a very positive experience.!

Rooms were a bit older but hotel was clean staff was nice and the continental breakfast was good

The only complaint I have is the room. The mattress is not comfortable. The shampoo and conditioner are different brands and scents. There was no lotion available. Thank goodness I brought my own.

The hotel is pet friendly so the dogs were barking early in the morning.

?

Room is amazing and staff is even better

Everything was great, even the breakfast

When I got there the room was a too warm for my comfort upon trying to cool the room it was impossible to decrease the temperature. I aslo go a non smoking room but there was lingering smell of mary jane in my room as if someone was smoking next door. But I am going to stay here again give it another chance

Clean and quiet, the perfect combo for brainstorming, or resting.

Room was spotless

Housekeeping did not visit my room nor were the linens refreshed. Bed was like sleeping on concrete, hard and very uncomfortable. Remote to television was missing. After reporting staff delivered a replacement in around 30 minutes. Wifi password was not initially provided, I had to request password. This i would expect as it is a security measure.

The room smelled like marijuana when we arrived so had to buy a candle to get rid of the smell. The pool online looked very nice but in person the pool is very dirty and the flooring around the pool looked very unsanitary.

Clean room, and great staff

The smell of someone smoking (drugs). was huge inside the facilities, which it concerned us since we have our child traveling with us.

it was fine. parking lot not sure about it being the safest.

This place had bugs I AM WANTING A REFUND SO FAR EXPEDIA LET ME DOWN ON THIS STAY !

While I understand some things are inevitable, especially with travelers in and out of the rooms, bugs happen. However when you find a bug and the front desk agent is uncooperative, but moves you to a room that the AC kept going off, and then you find mold on the ice from the ice machine. Additionally room was not cleaned ( trash taken out or vacuumed.) That’s completely unacceptable.

Clean room | Staff |

We have never stayed at a hotel that requires you to have a key to go to your floor. Very good for safety. The breakfast was delicious. Great place to stay.

I slept with a pistol on my chest. Nuff said

I was surprised that they had decent reviews the entire hotel, the rooms, the elevator and everything was very musty and the whole hotel smelled like weed. The refrigerator was not even cold. cold. The lights did not work. It was a very musty. The food was not good at all!

Easy check-in using Expedia.

Air conditioning was comfortable, parking was easy. We had a inconvenience with the room, about two hours of checking in and getting ready to go to my meeting, lights went out so we contacted from desk and we were giving another room. We had to wait to come back from the business to change room, and had to change room in the dark

Nice and clean

Good customer service

Hot water went out, beds hard and breakfast was not good. This is a standard hotel with prices that match above standard hotels. There is not a complete sidewalk that goes all the way from hotels to surrounding stores, had to walk in grass field or along side of roadway. This hotel should never be over $70 a night.

They are still doing some renovations but it is clean and the people were very nice and the breakfast was good.

Great

Safety, clean and professional services.

Clean room

Check in was easy.. staff was very helpful and friendly.. they are under renovations so they’re is very little visuals of repair but the place is still upkept. It was nice.. room and bathroom was very clean and comfortable..

Convenient location, good parking, good for the price. Bathtub seemed to have a crack and sunk in the middle and staff took all wash cloths (used and unused) and used bath mat after cleaning room and forgot to replace, but otherwise nice stay

Great location

The staff was nice

Good service

Good

Nice hotel, reasonably priced. Check in staff could be nicer.

Great staff

The staff

Good location.

Quiet

Although the breakfast was continental, they could’ve had a variety of meats. They only offered round sausage patties. And the pool area was hot. Even with renovations taking place, the hotel was well maintained, and the staff was friendly and helpful.

Overall, the place was great, clean and smelled fresh.

Walking in, there were several rolls of carpet sitting in the lobby. I understand removing carpet, but the guests shouldn't see it. They could have put it in a conference room until it was picked up. The walls were all scuffed up and dirty. I tried looking past it and thought the room might be better. Nope...not at all! The ceiling above one of the beds looked like it was about to fall in. There was body hair (if you know what I mean) in the bathtub. Something nasty on one of the lamps, another lamp didn't have a bulb. The bed was almost the same firmness as the ground and I found a bug on my pillow. I dont usually leave bad reviews but I feel like the reviews on this hotel that led me to book with them, were misleading or completely inaccurate. I hope they read this and make corrections.

It was perfect what we were looking for.

Wonderful❤️❤️❤️

This LaQuinta is always great. It is well-kept and rooms are nice - beds very comfortable. The staff are always welcoming and helpful.

It was clean and very nice. Breakfast was good. Quite place to stay, parking was also very lighted and good!

The hotel is undergoing renovations but it did not affect our stay. Clean comfortable and easy access to everything. 1 light was out in the room but it was only a minor inconvenience. Moderate road noise from the highway next to the property. Mild unpleasant smell at night.

Great service

Horrible

It is a great hotel

Cons: they’re doing renovations which we didn’t know about till we checked in. There were 2 hairs left in the bathroom from the previous visitor. It had a weird smell but I think it came from the carpet (which they are in the process of removing). They charge an extra $100 for deposit that will go back to your card in 3-7 days. And the pool was freezing cold!!! Why have an indoor pool if it’s basically going to be like taking an ice bath. We only book hotels with pools so we were disappointed that we couldn’t swim.

My only complaint was the banging we heard going on upstairs. It sounded like construction & was very annoying when trying to sleep. Other than that, I'd definitely stay at this hotel again. Very friendly staff.

Expensive, after checking in I notice there was only the roll of Tp on the holder, probably 10 squares left, total, no tissues, the shower mat had black mold all over it, the floor was nasty, the very dingy 2 white towels are hard and small, etc… the floor in room was nasty, the lounge chair had so many huge stains i lost my appetite for dinner. The top blanket had to come from late 50’s so awful to eye, so uncomfortable, the only clean item in the room was mini fridge. I was informed the owner puts only what previous guest had used on Tp, the over priced, NO COFFEE, No breakfast, motel needs to spend some of the money from guest that they over charge and upgrade on some needed improvements. Very very disappointed in customer service. They are only in it to profit, and not take pride in safety, cleanliness, at least satisfied customers. We work hard for every penny we make, treat us with common currency respect,

👍

The staff was very helpful and friendly. I had no issues during my stay. The staff was vey helpful in assisting when I decided to extend my stay.

This hotel has become quite run down in just a few years. The rooms are dirty, dirty, dirty. It’s not the same hotel it was when we stayed there in 2020.

We only stayed one night passing through town. It was your typical hotel. Nothing much to say.

Everyday it smelt like weed and clearly you can tell someone was smoking in their room entering other rooms!! The bed was really hard had to sleep on couch just to get comfort! The tv was not working

Kind staff clean environment it was under construction in some areas for renovation but overall they kept it clean.

cleanliness and the staffs friendly and professional

Excelent service

Everything was perfect

The location was inconvenient. There was a Dollar General right next to the hotel and a Jack in the Box, but because there were no pass-thru driveway or entry through the parking lot, you had to exit onto the service road of the freeway and drive to the next exit and loop all the way back to the road on the other side of the hotel to get to DG or Jack in the Box. Having one entry and exit to the hotel, located off the service road was a personal annoyance. It might not bother other people. The room was nice and clean, and the maids were very kind and helpful. The indoor pool was extremely cold and there were never any pool towels available. The breakfast was okay. The cereal options were Raisin Brand and Cornflakes. Great options for adults, but not kids. The sausage and eggs were like any other continental breakfast. The waffle batter was as thin as water and for some reason, after trying 4 times, the waffles kept coming out uncooked in the middle, even after I left it in there for an additional minute. It was weird. Needless to say, I took my kids to Denny's for breakfast. Overall, I will not go back to this location.

Had a problem getting mybroom cleaned and getting the restroom fixed.

Zero stars … The room they gave us was occupied by other people... they changed it without any explanation or apology... the employees seemed angry... the breakfast was very bad, everything was empty and the employees seemed like they were cleaning rooms instead of attending to the dining room... no attention from them. No recommendations for this hotel …

The room was very clean and comfortable. It was plenty large enough for us to have room to move around in. Everything seemed to be in working order. The only thing I wish is that there were more USB charging ports instead of just on the clock. It was fairly quiet and appeared to be in a good neighborhood.

The check in was slow and the front desk person barely talked. The breakfast wasn’t ready at 6 and the eggs and sausage didn’t taste well.

Beds are a bit uncomfortable but all in all my stay was good. Staff were friendly.

Loved our stay

The hotel was undergoing some renovations during our stay (that would have been nice to know before booking). It took a little while to check in, we had to wait (about 15-30mins) while the room was made available. Also, the photos show a hot tub with the indoor pool, but the hot tub was covered and not accessible (and the pool was VERY cold). The renovations included some work on the roof which was very close to our room and somewhat noisy (but not during late hours). The hotel required the key to use the elevator (and access the stairs from what I was told by other guests), which was new to me. The room was in very good condition, the staff was very friendly and professional, the breakfast was very good. The price and location were very good, overall I was pleased with the stay (aside from the items mentioned).

Unfortunately never got to stay here as the front desk tried charging my credit card multiple times when it was a PAY AT PROPERTY. SO THEY CANCELLED MY STAY. I WAS STRANDED.

Great customer service

This property is under construction and it was not listed as so when I made the reservation. I would have never stayed here knowing. Our first room reaked of pot and the next one smelled of plaster.

Building was under renovation. Breakfast was not ready until about 2 hours afterwards. Lack of options.

Smelled like piss in the hallway!

It was okay for 1 night. It’s an older property. The staff was friendly and it was clean

Only problem I had was WiFi wouldn’t connect in my room. I was on first floor. I had to walk down to lobby area to get it to connect.

Everything was good but the beds were like being on plywood.

Upon arrival they told us they had no keys so they had to let us in and out of our room which sucked! Beds are super comfortable and room was very clean! Breakfast lacked a bit and could be improved for the amount paid for a night.

Easy access off the highway for travelers. Really nice staff and clean facilities. Good value.

Pretty good hotel and great service.

Location was good if you need a quick on/off from I30, but not much within walking distance outside of the dollar general located right behind the hotel.

They give me occupational room at midnight

Location of the fMotel

The property was close to relatives

No real welcome when I arrived, but lobby and breakfast area very nice. No bottled water in rooms or available. Love the Dove bath products.

The breakfast is always the same. Not very good breakfast. The rooms are clean. The beds are pretty uncomfortable. Feels like sleeping on plywood with some cushion. Can hear the neighbors above, so sound travels easily unfortunately. As mentioned before the front desk staff are very friendly and helpful. The maids are also very friendly and helpful. Other than the above things mentioned, this place is not bad, just need to improve their mattresses, especially if they are going to continue to charge what they charge for a room. But all in all a pretty decent hotel. I would recommend it.

Pool COLD and not suitable for swimming Breakfast substandard

Lobby was nice. Staff was pleasant.

Clean and comfortable

Hot water was great. Bed was comfortable. Low people noise.

I chose this hotel only because it was close to where I needed to be for a few days. The first room I was offered smelled like rotten garbage. The second room was poorly cleaned (globs of hair all over the bathroom, and under the blanket on one of the beds)and still had a funky smell, but was tolerable. Lots of road noise in the room. To top it all off there was some sort of wannabe mega church service in the meeting room that went on until almost 10pm on a Monday night. I was on the second floor and the noise was shaking the whole room. It was cheap, so I guess there's that.

Staff told me I had to pay in full up front even though website stated I was to pay a deposit. They were rude and treated me like dirt. Being a white, middle aged, woman dealing with foreigners, they thought they could get by with it and who would care. I paid for 3 days but looked for a different hotel the next day and checked out after two. I have yet to get a refund or receipt. They refused to provide one at the time of checkout and said they would email it. Still have not seen one and I can't get anyone to return my calls.

It was mostly good. Issues: No curtain’s in room on arrival. Our room was right above the conference room and there was a party going on with loud music coming through the floor till 10pm. After a long exhausting til from Tennessee this was annoying and made getting to sleep difficult.

This an older property that is in fair condition and worked great for a one night stay.

Very nice hotel ! Staff was very friendly and accommodating. Breakfast was very nice . I would stay here again . Pleasant stay

Overall good. Coffee in am not made one morning.

The amenities were good

Stayed one night. Room was clean and comfortable. I would stay here again.

Staff is great

Staff is amazing

Well kept and clean.

Clean. Great guest services.

Room size was good. Room should have been cleaner. Highway traffic noise unacceptable. Need a light fixture over microwave and sink. This area not very accommodating.

Our stay was fine. The shower drained very slowly. We didn’t bother asking about it, so can’t complain that they didn’t fix it, but it would be obvious right away when clean that it’s not right. Breakfast was okay. We’ve had better, but definitely had worse.

Very clean and well kept.

Was comfortable and clean

Nothing

Front desk confused us by giving us a “key” that he really couldn’t explain. Turns out, which we figured in our own, it was for the lights. Evidently some rooms you had to insert that key card to turn lights on. Ours was not that type of room. Front desk should be aware of the rooms that need that key card. Vent fan in bathroom was very noisy. Sounded as if it needed to he replaced. Air conditioner also was very loud. We only had the breakfast once. The day we decided to eat breakfast the sausage links were not done. Overall the hotel was clean and staff were very nice. Close to a lot of eateries.

The sheets on one of the beds looked dirty, actually like it had mildew on it. Also, the breakfast area ran out of fruit by the time we got there and they never replenished it. other than that the stay was OK.

I liked the front desk’s friendliness and room size.