Extended Stay America Suites Washington DC Germantown Town C

Disappointing

Really great option for the price. Solid all around for the $

Poor

The price is reasonable for short stays. Good location for Germantown. Walking distance to restaurants and a metro bus center. You can catch the bus to the subway and travel cheaply all across the DC metro.

bed was comfortable. Most important - they use non-fragranced cleaning products for the sheets and towels.

Pleasant

It smelled clean The front desk attendant was never there, I had to wait 20 mins for him to return, I fell and could not write an accident report

It smelled clean The front desk attendant was never there, I had to wait 20 mins for him to return, I fell and could not write an accident report

Good

Exceptional

Property is old but looks good for its age. I needed an inexpensive place for the night. There was not much the hotel offered....

Easy to park , the place is neat & quiet .

Exceptional

It was clean and comfortable but it took me a while to find trash can. No coffee pot as per the add bu otherwise it was good

It was clean and comfortable but it took me a while to find trash can. No coffee pot as per the add bu otherwise it was good

Pleasant

I was locked out of my room due to the key no longer working around 11:45pm and the front desk staff was nowhere to be found. I called the hotel over 30 times with no answer. I had to sleep in my car with all of my belongings in the room. In the morning, I went to the front desk to finally find someone. I explained what had happened and they could have cared less and shrugged it off.

I was locked out of my room due to the key no longer working around 11:45pm and the front desk staff was nowhere to be found. I called the hotel over 30 times with no answer. I had to sleep in my car with all of my belongings in the room. In the morning, I went to the front desk to finally find someone. I explained what had happened and they could have cared less and shrugged it off.

The location Every room I stayed in, some parts like the bathroom were dirty.

The location Every room I stayed in, some parts like the bathroom were dirty.

Very good

Everything in the room was sticky or not very clean.

Need to put bigger room numbers on the building so you can SEE them!!!!

Need to put bigger room numbers on the building so you can SEE them!!!!

Their breakfast was tiny prepackaged muffins and cereal bars. Ran out of coffee and never made more and it was only until 9:30 on weekends which they do not tell you when you check in. Staff not friendly and everything you ask was "I don't know ". Rooms had terrible odor and dirty towels and sheets had an old musty smell. No elevators which is not told to you and my husband has bad knees and we had to lug our luggage up and down steps

Good

I loved the location of the hotel. The floors were dirty, the microwave in rm 200 didn’t work.

I loved the location of the hotel. The floors were dirty, the microwave in rm 200 didn’t work.

Very clean and quiet. AGM NYO IS AWESOME Very clean and quiet. AGM NYO IS AWESOME

Very clean and quiet. AGM NYO IS AWESOME Very clean and quiet. AGM NYO IS AWESOME

Exceptional

They are all polite and very helpful. If you don't know where the room is, they help direct you to it. Rooms are always cleaned before arrival. the breakfast was good. they also have sets of pots and pans for the room.

They are all polite and very helpful. If you don't know where the room is, they help direct you to it. Rooms are always cleaned before arrival. the breakfast was good. they also have sets of pots and pans for the room.

I am writing to formally express my dissatisfaction with my recent stay at your Rockville location on April 24, 2026, with checkout on April 25, 2026. Upon arrival, my guest and I were assigned a room by the night manager, Hameed. Unfortunately, the room key provided to us did not function properly. When I returned to the front desk to report the issue, the response I received was dismissive and lacked urgency or professionalism. This initial interaction set a concerning tone for the remainder of our stay. Additionally, there was a troubling situation where an individual exited the room we had been assigned and was described as “supposedly” an employee. This raised serious concerns regarding guest safety, security protocols, and room assignment procedures. Furthermore, the condition of the room was unacceptable. The overall cleanliness did not meet basic hospitality standards. The bathroom, including the tub area, was visibly dirty, which made the stay uncomfortable and unsanitary. Given these issues—specifically the lack of professionalism, questionable security situation, and poor room cleanliness—I am requesting a full refund for this stay. I believe this is a reasonable resolution considering the circumstances. I had initially considered leaving a negative public review; however, I wanted to give your management team the opportunity to address this matter directly. I would appreciate a prompt response regarding how this situation will be resolved.

Won't be going here again.

Exceptional

Exceptional

Yes

There was no trash can in the room bit everything else was fantastic

The staff was pleasant. Room was very clean. It was better than the Extended Stay in Gaithersburg. I would stay here again. There was no trash can in the room bit everything else was fantastic

I didn't know where the breakfast was.... Parking is ok... This facility needs some rehab work.... It looks nothing like the pictures online. And the staff needs training so they can accommodate customers professionally.

On the plus side, the suites come with large refrigerators and a small burner, making it possible to prepare simple meals. Overall, this is a good option if you’re looking for a clean, affordable place to stay and don’t mind bringing or purchasing your own kitchen essentials.

Staff are pleasant, room was clean, parking was easy. We booked the room because it offered a kitchenette but there was nothing to cook with or prepare food. A flyer inside the room offered a way to “customize your kitchen” with a “practical comforts” option ( plates utensils, mugs, drinking glasses) and/or additional amenities( pans, toaster, coffee maker) when we requested some of the items we were given 2 plates and 2 teaspoons and were told nothing else was available. Would not recommend if you actually want to use the kitchen. Breakfast is coffee and packaged muffin.

Disappointing

Very good

Bad

The staff is outstanding!!!! Don’t really dislike anything. The property could use a upgrade but the rooms are clean

The staff is outstanding!!!! Don’t really dislike anything. The property could use a upgrade but the rooms are clean

Very good

The staff. Property manager is so rude. They say they are coming to clean they never do. They book your room for you to get the points.

Location The staff. Property manager is so rude. They say they are coming to clean they never do. They book your room for you to get the points.

Location and Staff! Front desk was so nice and helpful. Housekeeping was very good and they cleaned more than once every 14 days, unlike some extended stays in the area. The building is outdated. Needs to be upgraded in some areas. Looks nice from the outside but inside the room there were a few things that could be improved.

Location and Staff! Front desk was so nice and helpful. Housekeeping was very good and they cleaned more than once every 14 days, unlike some extended stays in the area. The building is outdated. Needs to be upgraded in some areas. Looks nice from the outside but inside the room there were a few things that could be improved.

yes

Great all around

Bathroom had a lot of hair it was not clean, one of the kitchen burner did not work, it doesn't have plates casserole or anything to cook and they don't offer it either. No complementary breakfast as others extended stay America places. Found some roaches on the little mattress we took for out son

Lacking staff and flexibility

Very good place

Yes, their team was super helpful-even during a snowstorm!

My second time visiting Century BLvd location and the floor was dirty especially the areas close to the furniture.

It was a good stay for my daughters lacrosse team..

Everything

Some had a key to our room and walked in not once but three times

Nothing

The location The room smells bad

Location The odor

To make matters worse, we also noticed small cockroaches in the room, which is completely unacceptable from a hygiene and safety standpoint. These conditions reflect a serious lack of maintenance and cleanliness and do not meet even the most basic standards expected by guests. This experience has significantly impacted our overall impression of the property.

Nothing Everything

Kitchen area wasn't what I expected. Holes in the wall and didn't supply any necessities for the extended stay like all the others. Make sure you take all kitchen supplies because they don't supply any of them. Bed was basically a cot not a real frame which makes it an uncomfortable to sleep.

Poor customer service

It was literally just ok. It was a good place to rest our head. It didn’t look well maintained but it also wasn’t disgusting. Good for the price. No complaints but no compliments either

Room smelled stale. No trash pail. No one at desk for checkout and fee confirmation

Rooms where not well keep, pictures are not close to what you get. Area felt unsafe

The place was okay because of its closeness to the city center Things wasn’t properly done

The room was smelling of cigarette smoke. Looked better online.

Nothing the staff there need to be retrained they are very unprofessional and rude I had an issue with my check in and the clerk at the desk did not help me at all she basically left me to figure it out on my own and not only that she never gave me my ID back I had to have another person tell me she left it on the desk (as if it’s not enough Americans getting their identity stolen) and she refused to give me a number for a supervisor or email but I will definitely be contacting them and leaving another review about this because I am a paying customer their should have been no reason for me to be treated this unfairly.

There was way too much going on with other tenants couples fighting throwing furniture out of their rooms

The room felt extremely neglected. Furniture is rather old and dirty. It smelled of smoke. The only reason I didn’t leave is because I had already paid.

Great room for the price Room was clean but recent repairs were not done professionally Happy for the price

Morning shift manager needs to be trained on customer service delivery.

If you stay for a while they really look out for you like family

Easy check in Room smelled. Floor in bathroom damaged could use a carpet cleaning

Clean room nice staff accommodating and parking

First room the refrigerator didn’t work. In need of serious remodeling. Roaches

Clean extra space rooms

Poor customer service. Room is too old stinks and has no amenities

Room has a terrible smoke smell

Clean and functional

The whole area is not clean. It does not meet the standards of other hotels I have stayed in. I will never opt for Extended stay suites again.

Good

The hotel attracted some rough-looking characters who lingered around the property, giving the area a sketchy feel. Obtaining fresh towels was inconvenient, as staff insisted on inspecting and counting the used ones before issuing replacements and charged for them. Overall, not terrible for the price — but probably not ideal if you’re traveling with children.

Rooms were very run down and the fumes from whatever was used to clean them were way too strong, as if trying to cover up something. The front office smelled like weed and had plexiglass between staff and customers. Doesn’t make you feel too safe, especially with the designated parking spot up front for cops.

As a single woman, having a first-floor room with an exterior door in the back of the building was a negative. The room had a strong perfume smell that made me sneeze, and it felt very humid.moldy in the room. The alarms went off for me about the safety of the area when the check in area was completely behind a shield from desk to ceiling.

Run down, old, and dirty. Not going back.

Only reason 1 give 1 star is because I am not able to give 0. We HAVE to get a refund. Met a pest control provider when I was checking in. Key to the room didn’t work. Bed was broken, and maintenance “fixed” it with bungee cords. One of the worst hotel experiences I have ever had, and I travel a lot. I have plenty of pictures to share. Unless you’re looking to smoke pot with neighbors, avoid this at all costs.

Room was disgusting. Everything smelled like weed. Holes in the walls. Bugs in the corners of ceilings and floors. Cupboards all crooked. Shower tub was gross. Key cards kept not working. Will never go back.

Even no air dryer

Courteous staff. Excellent customer service.

It qas great for the extended stay we had there. The staff was very helpful.

The room was dirty, there was a bug on the pillow and others on the floor. Holes in the wall and it was a noisy place. Obviously the owner is not interested in fixing anything or hiring people who will fulfill their obligations. I would not be surprised if bedbugs are an issue.

I told them we were checking out early for that reason and they didn’t care at all.

Extended stay wouldn't admit to not supplying an Iron in they're rooms. TWO OCCASIONS THE ROOMS WERE WITHOUT IRONS. THE NEED TO CLEAR ABOT THE AMMENIITIES.

Could do better

Great place

They have mole in te restroom

Smoked

Very bad customer service. Rude receptionist.

Honestly the staff is super great but the fact that I got the place for a deal at 89 is an outrage this place is a motel at best the tv is at best 32 inches 2 pillows offered on the bed and not even a trash can to throw your trash into you can see right through the blinds if you really wanted to as they are wrinkled up and out and don’t shut properly honestly wouldn’t recommend to my worst enemy

The place was so gross. Carpets had a sludge on them. The room smelled like mildew mixed with Pinesol that seeped into our clothes. All the doors to the cabinets were broken and chipped. The tub had a gray ring around it. Breakfast was a joke. It looked like a room out of an old horror movie. I could go on, but you get the point

Very dirty and run down, the front desk was EXTREMELY slow. Be careful.

The were no staff in the Lobby. only after 3pm but they were very friendly.

a good stay here I had.

The room was ok but not worth the price of stay. I had asked for first floor room due to having a knee brace from a meniscus tear and I was told none were available but clearly there was because it was not full. But for a last minute booking it worked out.

Booked for a week in a rush after our VRBO fell through. Stayed one night and realized it wasn’t the place for us. Checked out after one day. They refused to refund any of the week we prepaid for. Would not recommend

This has been the worst stay ever. Dirty, no towels, no cleaning service. Key cards kept on getting de activated. Room got cleaned before check out time.

The price I been charged for my room wasn’t fairly! I felt like I got robbed.

It smelled like weed. There was no trash can, no cups or glasses. There was no iron (they had an ironing board)., no hair dryer,. They had soap but no shampoo or conditioner. Breakfast was a granola bar. The bed was comfortable.

The facility is old, and seems that it needs improvement...

It was ok. It was a place to shower and sleep. Room was worn and aged.

Too much dirt everywhere, floor is not clean. Overall i give them 1 star

This is a great value. It works for the commuter because the right on 100 can take you all the way to the shady Grove Metro stop.

The property has more of a motel vibe, with outdoor entrances and a generally run-down feel. The bed was decent, but the pillows were uncomfortable—fortunately, I brought my own. Amenities are very limited. There’s a sign saying you can request dishes, but I didn’t bother. However, I really needed a basic cup to take medicine and drink water and couldn’t find one anywhere. No hairdryer either, and when I asked the front desk, they didn’t have one available. That said, it’s fine for the price and the location is convenient—just a few minutes from Top Golf, Starbucks, and grocery stores. Bottom line: Bring your own cup and don’t expect much. It’s passable for a budget stay, but definitely nothing fancy.

Staff very helpful

Customer service not prompt or great

Staff was very nice and helpful, but the rooms need renovation. People gather outside the rooms to chat and smoke very often and it is kind of noisy.

Good customer service reps.

There was a towel that has been used by the previous guest. I’m assuming. There were also crocs and dirty socks under the bed.

Missing a remote for TV, conditioner, bodywash, drain stopper in the sink, hair dryer, etc.

nothing additional

Kitchen had no supplies

Bed was not made it looked slept in there was someone’s eyelashes stuck to the chair as if the room was not cleaned before making it available to book again water didn’t get hot and it was very noisy. Staff said they couldn’t do anything about the problems I brought up

The room conditions was really bad

I was on a snow day and I would love not to go to other place to eat. I also was co fused about the room numbers and systems! You need an air traffic controller certification to find a room

There is mold in the bathroom ceiling in room 165 and sheets in one bed were not clean. Sidewalks didn’t have salt during the snow storm and were slippery (ice).

Close to many favorite restaurants

Close by to many favorite restaurants

Nice hotel

Good service

Easy to find and check in was fast

have security that walked by the property during the night. I had a friend with me and when she left early in the morning, a man wrote down her license plate number because she turned her car on. We called the hotel, and he didn’t really do much.

There was a dripping pipe in the bathroom where the tub was. The light switches weren't working. No trash bin in the bathroom.

Hhhhhhhh

Nothing

When I went to the lobby to check in at 3PM on Nov 16, 2024, I had to wait about 15 minutes while the single person behind the desk allowed a woman to continue to ask for a free room repeatedly. The lobby was overly warm and uncomfortable. The room itself was fine. Nothing great, nothing terrible. The heater/AC unit was a problem as the heat wouldn't turn off until you put the AC back on. The bathroom sink was a little dirty but you don't go to this hotel chain for a glamorous stay. Around 10AM I realized I was running a bit behind so I called the front desk to ask for a late checkout. I requested one additional hour, so checkout at noon rather than 11AM. The guy on the phone said that was fine. Then at 11:15AM he is knocking on the door asking how I was going to pay for the additional hour. He made no mention of this when I called. It's common for hotels to allow early check in or late checkout if there isn't someone waiting for the room. For him to be requesting money, when he made no mention of it when I requested the late checkout, was uncalled for, and the way he decided to do this was downright rude. It's fine if you want to go against the way things have been done for years. But you should let people know about payments when they request something, not go banging on their door. I shoved my things in a bag and left at 11:25AM. I don't plan on returning to this hotel in the future.

Olía demasiado a cigarro, algunas partes de la habitación estaban sucias.

Stayed a night for business and it was just a great place. Very clean, everyone is very friendly. They accommodated my 36 foot box truck and there was food (restaurants) everywhere. Also it’s behind a TopGolf so that was cool.

I wish the little kitchenette had 2 plastic wine glasses, and a hair dryer in the bathroom. 😡😭😠

The ‘grab and go breakfast’ was a nutrigrane bar or a prepackaged muffin. Facility was not as described on the web site. Very low end. Old and shabby.

I had to go to the office and request more towels on day 4, and had to request a roll Of toilet paper on day 5! ( you would have thought I was asking for $1000! So rude!) Never even saw the “breakfast “ the office is one small room and I was never given any information of where breakfast is served at check in. (Not that I would have eaten it anyway) Seems there are many people that are “living” at the hotel which is sad, and I do feel bad for them, because as paying guests all should be treated with respect and dignity, and housekeeping Should at least check rooms for towels and toilet paper daily!! Won’t stay there again. Won’t recommend anyone to stay there.

Went to office next day, and were charged $1.25 for washcloth & 2 handtowels

One of the worst hotels I have ever stayed in.

The facilities need some major updating and the complimentary breakfast is really more of a snack.

There wasn't a iron

Staff is great, but not happy they didn't offer any kitchen supplies and also the breakfast was horrible.

This was the worst hotel stay i ever had. The toilet in the room was removed. I couldnt go to bathroom. The shower was filty and had water that didnt drain sitting in it. I have pictures

I was not able to check in. They said my name could not be found. NEED REFUND!

Very nice

AVOID THIS HOTEL. The bathroom was covered with hair, their were stains on the sheets and the overall vibe of the hotel made us feel unsafe. We checked in at 11pm, they tried to clean it again, still dirty so we went down to the Best Western in Rockeville at midnight (highly recommend). Tried to get a refund through Expedia and they were worthless too, wasted $350 for 2 nights in a place that should be refurbished with a wrecking ball. If Expedia can not come through for the individual verus the big corporation why even use their service??? Never again.

Son and I - they said king bed with pull out couch - got into our room , it stunk from smoke which is supposed to be a non smoking room , was musty , dirty , no bedding at all for the sofa bed , I had to call down , the sofa bed the springs were popping through and no way could you sleep on it , the 3 of us full size adults had to sleep together in one bed ! I called the front desk asked if they could bring us another mattress to lay on top of the one we had on the sofa , no one showed up , they knew there was 3 ppl staying in the room and only 2 towels provided , asked for another , again no service and. Otho g or no one showed up . There were vagrants lingering around the hotel doing drugs , was quite scary! We were in town for a lacrosse tournament- I tried to find another hotel nearby to move to but everything was sold out - couldn’t wait to get home and shower to finally feel clean - even my 17 year old son said mom this place is gross and the bed feels dirty ! They also advertise a kitchen - but no cookware , utensils , dishes , soap - absolutely nothing ! One the the absolute worst places I have ever stayed in and we travel a lot ! This was a 0/10 !!!!!

Floor was filthy. Tub was stained. Shower and towel rods were rusty. Beds were uncomfortable. Substantial road noise. Drapes were dirty and didnt close completely. Staff was unhelpful and unfriendly.

Dirty

r than expected. Notified the hotel well in advance that we would be, only to arrive to find out that the room booking had been canceled. Spent the rest of the stay battling with desk staff. Got a smoky room even though we had booked a non smoking room. Rough hotel, get what you pay for.

I didn't like that i showed up to check in and there was no one at the desk, waited for over 20 minutes, called guest relations, still no one showed up to check anyone in.There were 3 other people waiting to check in as well who also had to find somewhere else to stay. Had to find another hotel in the middle of a lacrosse tournament with thousands of guests in town and WAS STILL CHARGED FOR THE ROOM when I never even checked in.

Mskdkene

No one was at the desk when we arrived. We had to call the reservation line for them to get some one after 15 minutes. No one was there when we checked out either.

I love the price and the rooms were overall clean. However, The ac vents need to be clean because the blow out dirty air. The staff weren’t that helpful. And they charge for towels. My overall experience there was a 6.5/10.

Room was dirty, door was open upon arrival. Hair in various locations in the room. Just not very inviting at all.

No one ever at the front desk, nobody answers the front desk phone. Shower curtain too short water goes everywhere. Quiet nights. Full kitchen with no accessories.

I didn't like anything about the property I wish I could get a refund but I called the front desk and told them my AC wasn't working They said they would come look no one still had showed up I would take this completely off of my site

Do not appreciate being charged to replace towels where there is no housekeeping.

No utensils, no extra towels, breakfast to go horrible, no working tv for 2 days. No soap tray in bathroom, no manager to talk to and pay for extra towels. 2 microwaves, one broken and smoking, no one tells you and it shoukd have been unplugged, no hangers for the closet.

Why is there literally nobody at the front desk ever.

Worst experience.. never been been encountered such a bad place.. literally dead rat smell .

And this is where it made me mad. I was checking out for my groomsmen and I went to the front desk 30 mins before I had to go but again, NO ONE IS AT THE FRONT DESK. I dont understand how you dont have anyone at the front desk and have people wait 20 mins everytime. Someone finally comes in after 20mins and says that i can just leave my room key on their desk. Thats when I was getting frustrated again. Couldnt you put a paper or something to let the guests know that if no one is at the front desk, they can just leave their keys at certain place to get checked out? Of course I got to my wedding late and had to push back some time due to this. Now after the wedding. I come back around 2pm and our room key did not work. So we went to the front desk and guess what. NO ONE IS THERE AGAIN. I waited for 20mins and just decided to go out and come back later. Because no one is there. If its only 1 person working. I feel like you should get more people, if not, at least put up a sign to call certain number or something. We also asked for new towel. Employee said okay, guess what didnt happen. Towel wasnt there.

This place is trash, old rotten junky broken down. Cant find an employee to save a life. if you really care contact me and ill share some photographs of this dump. this place should be razed.

They had bed bugs

It is budget, you get a kitchen. The beds are actually comfortable to sleep in. You have to pay for some decent wifi there. No pots and pans to cook with. So if you plan ahead bring your own pan. You’re all set. It’s kind of like camping in a way. No breakfast just coffee and if your late like me, hot water and instant coffee. I’d probably stay somewhere else if you don’t need the stove top.

Excelent service

There is no continental breakfast , its a lie. , No hair dryer , no iron , horibble Rude staff at the reception desk. its just teribble. Go book somewhere else.

It took me about 45 to 50 minutes to check in because no one was at the front desk, I had to sit and wait. I even tried calling the front desk while in the lobby and the phone just rang and rang. I honestly shouldn’t have been charged for my first night !

Just awful- so dirty, horrible customer service, extra hidden fees

Everything was good