InTown Suites Extended Stay High Point

Yes there were shops and activities close by within a few minutes driving and very nice restaurants and fun activities for the kids

There are plenty of shops and restaurants nearby, the rooms are cleaned well and having a stovetop and refrigerator with a dining table were great.

The staff is amazing

William the building manager is amazing and made sure we had all we needed during our short stay. I’d recommend Inn Town to anyone they are clan, and professional…..

Yes it was pet friendly

This place has had an amazing upgrade! Rooms are very clean and comfortable! The manager William is very nice and helpful.

My room nice, air works good, the way its set up makes it feel like home. Staff is nice and friendly, bathrooms are clean plenty of towels. Have to have ur own toilet paper, no big deal.. good size TV.. overall im satisfied and plan to stay longer!!

It is a great place to stay, friendly staff, very clean, the rooms are updated and nuce compared to the last time we stayed here in 2019! The manager is awesome now.

Horrible experience. Didn't have a shower head my first three days, said they would replace it Monday morning and they ended up not doing it so I reminded them and they did it that afternoon but left a huge mess in the bathroom area of dust and dirt from the installation that they never cleaned up. I told the front desk and they said they’d do the routine cleanups on Tuesday, but during my whole 7 day stay my room was never cleaned and towels/sheets were never replaced. Also the whole hotel either smells bad or like cigarettes and by my second day the smell was leaking into my room and causing my clothes to carry that cigarette stench to work. Worst stay ever and I wasn't able to get anything discounted due to the inconveniences because my “stay was already discounted” according to the hotel management.

I stayed recently updated room which is clean and nice. But the environment is not so good. I saw people smoking weed at a front door a couple of times. Also faced some very suspicious people related to private entertainment business. Definitely, I do not recommend this hotel for family. Anyone needs a cheap hotel room for sleep and has a willingness to bear a strange environment for business... then you may make choice for this hotel.

I work a lot

Nice stay for the price.

I work late at night so i didn't appreciate loud noisy other guests. Screaming and yelling at 2am.

There was a delay in my arrival time and could not reach the front desk and they did not return any messages.

Great besides the toilet being broken

I arrived late from a flight from Europe and when I got there, they didn’t have a room for me ! Even though I had the booking and confirmation and everything else needed. I was I NC late, with no hotel !

The room is small and its taking 2 weeks to even switch out. The couch in room smells like old people and smoke. Also the internet was out the whole week.

They mess up my reservations with Expedia. Com and charged me the full rate. New management so i had to call Expedia plus now my bookings is mess up instead of 8 days now it's 7 day i had to pay for and it cost me more

The Management staff was terrible. I booked my reservation through Expedia. When I got there at 4:00 to check in they told me they didn’t have any rooms available that they were sold out. They didn’t offer to help me in any way. The manager Natasha was extremely rude and aggressive not understand my frustration with that fact that my room was not available. I left the hotel and had to find another place for the family in need I had booked the room for. Never booking through Expedia again. So disappointed when they told me that it happens all the time.

Everything was good right down to the service

Linen was not clean, small sofa was FILTHY very dirty, it was a fire at 4:00 in the morning, I was there less than 24hrs and had to leave and they did not give me a refund told me they don’t give refunds, they wouldn’t even give me some of my money back or offer some kind of voucher. I will NEVER stay here again

Don't like anything about property, just location is convenient

Great location!! But overall, the place is dirty.. I just cleaned the room to my standards, and appreciated the price .... the room was a decent size, and decent set up, it was just filthy, the rug and walls had dog/ animal hair, the doors and walls and cabinet doors were filthy. So not sure if I’m recommending this place, but for the price and location, i made it work for me, especially since I am in town for work for several weeks....

First of all i reserved a room on line callwd to confirm with the front des

This property should not be listed among hotels. There were no amenities at all. In fact, I was there a week and was told I couldn't get any replacement soap or towels--I was on my own for those items. In other words, this is a residence and not a hotel. That's fine, but I had no idea it was set up that way because on your website it is listed among hotels.

The rooms was with broken furniture. Roaches. Booked a smoking room and was told no smokingvin builing allowed

High Point NC for furniture market has a problem with shutting down booking sites for ALL Hotels etc. I was not the only person that went to a hotel that was overbooked- several hotels etc overbooked plus hotels like the Red Lion Inn whom usually charge 49 per night; hit the buyers at 350 per night. The Inn Town Suites even though they were overbooked provided me a room under renovations which was not comfortable but better than being 2 hours away and they are 15 minutes from the Furniture Market. The staff made me happy cry; figuring out how to provide us a room.

Worst hotel I have ever stayed at. I had to go buy my own sheets because they were gross. I even asked for new sheets but didn’t get them. Also the first day, I woke up to the cops arresting someone down the hall. Overall the worst hotel I have stayed at

Our room smelled of smoke horribly but It was a non smoking room. Holes in the wall. Hair on the floor. No toilet seat?? We left and I got penalized.

Everything in walking distance walmart.restaurants.movies

Great place and safe people are so friendly. Treat people good the same will be returned. So if people come here and give bad reviews its because they have a bad personality.

It’s very spacious and cleaning and kitchen inside is nice and clean

Great location to all the stores and restaurants in the area plus everything in walking distance

Comfortable bed. Everything works in room. Staffs were nice & polite. Property in need of upgrading, work in progress.

I didn't get to stay with them ,they won't give me a room the front desk clerk was very rude so I when some where else.

This was the absolute worst hotel I have ever stayed at. EVER.

Everything is not good enough they don’t change the towels every day they don’t give Toilet paper and also I asked for iron and they said they don’t have it so the server is really really Bad

This hotel has bed bugs. They refused to move me to another room. Instead they said either stay in the room or check out. So I checked out and will never stay at this hotel again. Horrible place to stay.

Bloody mattress and dirty floors and everything is naughty. You got to keep your shoes on to walk around. Holds in the walls and stains.

It was good.

It’s ok, the pool looks dirty. Staff was nice. It’s near all store.

Horrible will never stay again

Staff is rude and no housekeeping

No house keeping and you have people sleeping in Thebes lobby

I knew that this was not a great hotel, however I was on a budget, travel a lot this year and have a more scheduled trips this year. This was not planned so I was looking to cut corners. The biggest problem is that the place was just filty. I had to go out and buy cleaning products before I could stay in the room. The location was great, it is located near everything. I ended up getting a better hotel.

Service...no house keeping for the week.of my stay!!

The whole motel was nasty it took 2 days to clean up the room we could not even get clean towels we was told they could not do laundry exchange due to people taking them. Internet and cable was out 80% of the time .

I stay to myself in my room when I am there... hallway nasty, front quarters nasty, no housekeeping, and no maintence.

tried to get extra towel and pillow. Was told since it was a extended stay people steal things and there budget would not let them re supply therefore I could not have what I needed.

Stanky, dirty, stained carpet and upholstery, duct taped windows.

When I arrived bed at 4:00 in the afternoon no one was there to check me in. There were several other people waiting in the entrance area as well.

Place has been abused and neglected. It was filthy, and no personnel to maintain the place. Sad. It was as though a case of sodas had exploded in my room, and no one ever cleaned it up.

The WROST Hotel experience I have ever in the United States. If you get in after 7 PM they will NOT let you stay or get in even though you already paid. NO front desk until 11 AM. No running water for a day and half, no hot water for about 2 and half days, NO shampoo, NO soap, NO conditioner. Suite with not a single clothes hanger in the closet. NO plates, NO cups, NO siverware, NO dishes. The place is dirty and very out dated. House keeping once a week on WED and when they come they are not allowed to change the sheets or towels. I would not recommend this place to anyone!!

Several issues with the room and service. Dont expect a friendly smiling face to help you if you have accommation needs.

The room was not clean and we chose not to stay.

Property condition is fair, first room shown to us the carpet was disgusting...Next room carpet was good but love seat is broken and appears stained and nasty. Police are at this Extended Stay hotel every night!!! Kinda makes me wonder...Maintenance staff and front desk staff are friendly but don't seem to want to go out of their way for anything and they park in the rear handicap spots...Being a nurse this really bothers me. We were told our bed sheets would be changed once a week and our floors would be vacuumed too, but so far we have had to ask EVERY week!!! We are nurses and work odd hours so at 10am we are still sleeping sometimes but instead of putting our room at the end of their cleaning list so we can be up and gone they just skip over us. :-/ beds are uncomfortable unless youre just exhausted!!!

This is a cheap hotel thats good when you need to stay for awhile. The staff is horrible. They barely work. Its 2 ladies at the front desk who really don't work. The office is supposed to open at 11. Well they are outside taking a smoke break for 30min then they come in the office only to lock the doors. Usually opens at 12 then by 1p they are outside again taking a smoke break, then 2p, then 3 and so on until closing at 630p. They are supposed to be open until 7p. They ran my credit card before I got to the hotel. Both ladies told me they prefer cash payment so I pay with credit card. The cash thing seemed a little too fishy for my taste. It would be an alright hotel if the staff actually worked. They just now fixed the side doors because the homeless kept coming in sleeping in the lobby. Took them only 1mth to fix. When we had snow no salt was put down in the driveways or sidewalks. Some older guy payed the price and bust his butt outside in the driveway hurting his hip. Couldn't stand so my boyfriend helped him out of the driveway and called the ambulance. My advice if you have to stay there check your room for roaches before you buy. One end of the hall is rampant with roaches.

Staff at this hotel is very friendly, helpful, and patient. Room was very comfortable and quiet. They even allow pets!

Housekeeping employees are not trained in true cleanliness. Hotel management doesn't respect prices quoted by Expedia.

A lot of police an fire dept activity. A lot of noise throughout the night an early am. Strange rules for laundry cleanliness for the weekly rooms.

Started out shaky ended up wonderful good place. Prices good. Need to give dishes

the room was a bit dated and in desperate need of renovations. Staff was able to resolve each issue I experienced. This is a no frills extended stay hotel that serves its purpose. Good for a short term stay if you aren't particular about your room. Also, this is the 1st extended stay hotel I've visited and did NOT see any insects in the room. Well done!

Located right next to local stores everything in walking distance

Never again. I'll spend a few more bucks for a real hotel. Yelling and screaming through the night. Room upstairs had kids that jumped on the beds and bounced off the walks so badly, for so long that I actually went to the room to ask for sone consideration. Fixtures were in the middle of being worked on in the room and a mouse trap next to the refrigerator. Lesson learned

My first day there, one of ther eyes on the stove didn't (and still doesn't btw), they gave me a sorry mini fridge that was so nasty, I did have a handle on my showeend, but they came right up and fixed it. The staff for the most part is okay, but the lady at the front desk has a strict adherence to the rules no leeway anywhere. Even in the non-smoking section the hallways and stairwell smells like a freshly lit cigarette, but other than that the guests are cool people and the atmosphere is nice.

First off, staff was extremely rude and condescending when checking in. Room was not clean, power outlet in bathroom did not work and counter was literally falling of the wall. Called several times about outlet not working and nobody ever came to fix it. Saturday of my stay I returned to my room to find a full bag of trash sitting in the kitchen with a note from management indicating I had violated some sort of policy regarding trash. THE TRASH WASN'T EVEN MINE! I had to go beat on the door of the office and get somebody to explain why this happened. Shocker, nobody could explain. HIs response was for me to leave the trash outside my door and he would come and get it. PLEASE FOR THE LOVE OF GOD DO NOT STAY AT THIS HOTEL!!!

It wasn't a good experience. Roaches in the lobby and rooms. Trash from previous renter left in drawers in the kitchen and by the bedstands. Floors and apholstery on the sofa were filthy. The common area stayed dirty the entire stay even after bringing it to the manager's attention. I went so far as to ask to borrow the vacuum to clean it myself! Needles in the grassy area by the parking lot. Overall awful.

couldnt stay expedia shows pet friendly they are not

I would not recommend this facility to anyone. Lots of screaming with profanity from within close vicinity rooms. Facility was absolutely filthy and smelled horrible. The only plus....the lady in the check out area was very friendly and most helpful. I only stayed for 2 hours after I got in my room. Once I discovered the outlet in the bathroom did not work and I could still hear the other tenants while in the shower and with the air conditioning running, I had had enough.

It was a more like low budget apartments than a hotel.

Several aspects of the hotel are designed to cater to long-term (months or years) tenants with low income. 1) the "hotel" advertises weekly rates of approximately $200.00 / wk. Every room has a refrigerator, 2 burner stove-top, sink, and microwave. The front office is not open on Sundays and is only open until 10:00pm at night. There about 6 - 10 coin-operated washers and dryers. The hotel does not have extra pillows or blankets at all (in fact the beds don't even have blankets! They only have sheets + comforters, which is unusual for a hotel. Also, it was apparent that people were living there; I saw people carrying in many bags of groceries.

The front desk people where friendly helpful and made my stay very comfortable

Rude customer service and management. Hotel smells horrible and service is ludicrous

Nothing spectacular. Standard 2-star hotel. Hallways smelled awful, like potpourri that was initially used to mask the odor of cigarettes but wasn't very effective so they decided to use harsh chemical cleaners instead. This smell was also in the room, but I was able to get it out by leaving the window open for several hours. One window in my room wouldn't stay open and the AC was very loud. The wifi was slow and forced me to sign in every hour, which made streaming netflix or even youtube an unnecessarily tedious process. The front desk was closed before 9am and after 7pm (I think, maybe 8pm). They charged for the room in addition to the booking fee paid at hotels.com, I'm currently requesting a refund for that, so we'll see how that goes. I've had better accommodations for half the price I paid for this room. Unlikely to stay again.

No clean towels no blankets on beds mattress was dirty

This is not a great place to stay. There is no front desk, no breakfast offered. The night patrol person was helpful getting us into our room each night as the card reader did not work. Overall, it was disappointing. We paid about $200 a night during High Point market, which is normal for hotel rooms,but this place advertises 209.00 per week during the rest of the year, this is really gouging the customer.

I will never stay at this hotel. There is no one to check you in after 7pm. This wasn't on my confirmation.

The room was nice, but we didn't have any toiletries or anything. No iron or ironing board. Probably one of the worst places I've ever stayed.

Not please that all kitchen utensils were gone. Office was not open like in the past. Hotel under new management and never put out on the web. Seems as things are going down instead of improvement.

It was okay I guess. My issue is that I've stayed here in years past, when it was Crestwood it has changed names now and is InnTown. They no longer suppily anything in the rooms!! One towel per person your whole stay you must wash it yourself, and pay $2.00 per wash and $2.00 per dry. One trash bag, one bar of soap, one little plastic cup, and one roll of toilet paper. You have to go to a store and buy all of these things after your one item is gone. Plus there is not even any coffee in the lobby in the mornings anymore. None at all, no breakfast either. I feel I I pay $70 a night for a hotel room, I shouldn't have to purchase necessities, and there should at least be coffee in the morning! The front desk staff was definitely not too friendly, and all seemed to be bothered at every question asked. This hotel used to be a great place to stay! It has a kitchenette that used to come with pots, pans, cups, plates, silverware, can opener, coffee cups and coffee maker, and they would provide you with any and all refills on towels, toiletries, trash bags, toilet paper, whatever the room came with. I was definitely very disappointed!! I do not recommend this place. Only reason I would ever go back is because its so convenient to where I need to be in high point, and there are no other hotels around there .

The worst hotel ever

After a 13- hour drive and with a paid reservation, we encountered the rudest front desk and the most ridiculous hote policies! And the front Front desk closes at 7:00 p.m., so if you have any problems, as they tell you, you are out of luck. Through the ordeal of check-in, the rude & surely clerks warned us, as a matter of policy briefing, that if anything was wrong with the room after check-in, they absolutely wouldn't move us to another room. They expected us to inspect the room first (and boy, at that point we were so exhausted!). If we hadn't a paid reservation, we would have promptly left & I assure you, they would not have cared in the least. But, was I really suppose to check the heat, all lights, if everything worked, etc. beforehand? Why should a guest have to check the room at all? Shouldn't that be the hotel's responsibility? Lots of weird policies and not an iota of attention or consideration for the guest. Then to describe the accommodation: No cups or glasses (had to find a used take-out plastic cup from the car to brush teeth), no Kleenex, no hangers, no Ice, no tv remote, 1 small bar of soap for everyone, 1 hand towel & 1 facecloth for two (3 staying), lumpy beds and you could feel the springs underneath, with the thinnest linen I have ever seen, advertised having a full-kitchen but it had absolutely nothing in it! Both room and building in poor shape, dirty, dents, pulled-up carpet, stains, marks on mouldings and walls, peeling plaster everywhere.

This is the worst hotel I have ever stayed. The room is smoky even though it stated as a non-smoking room. The air conditioner makes tons of noise. I stayed there for 10 days, no cleaning service or change towels at all. Will not stay there again.

We were very dissatisfied with the overall experience at Crestwood Suites. First of all there was no one at the front desk when we arrived late after a long day of travel. We had to call and wake someone up to get our keys. The rooms were not clean, they had an unpleasant smell, skimpy towels, and no blankets. There is nothing positive to say about our stay. It was obvious the place is used primarily for extended stay -low income - transients. We would never use this location again and highly advise against anyone booking their trip it as well.

Unless you're looking to stay at a low income housing apartment, stay away. This is not a motel it is for extended stay for low income housing. The rooms are completely stripped, no mattress cover, terrible bedding, no hangers, no coffee pot, no shampoo, one set of towels only. No maid service. The front desk, isn't available after 6 and is closed on Sundays. It was the only motel available for our stay at the High Point Market and now I know why. We made the best of it and I'm at least grateful we had a place to stay.

Had to wait 20 minutes to check in. My room had strains on the carpet,bed and furniture. No towels. The hotel guests look like they came off the street ( Rough looking people )!!!!

Horrible. Desk clerk RUDE very poor customer service skills. Old fashion TV in room, no remote for the tv. Bath tub creaked with every movement, water pressure poor. The room smelled like cigarette smoke, even though it was non smoking.

Unfortunately I can't give this hotel less than one star. Looked nice from the outside but never got inside the building. Got there after midnight and it was locked up. Used the after-hours phone to call the desk but no answer. A fellow standing outside smoking didn't have anything good to say about the place. A group of shady characters were hanging around which didn't make me feel safe. I got in my car and left. On the upside, Hotels.com refunded my money

Inexpensive, but clean and comfortable! Would stay again!

Low price, facility adequate but very old, worn and showing its age. Poor, confrontational Customer service,...booking showed 3 adults but motel provided only two towels and refused to provide a third towel. Front desk is NOT staffed 24hrs. they give you a phone number to call if at night then you must wait, and wait, and wait for check in or service after hours. Absolutely no amenities: no coffee, no newspapers, no breakfast, no daily room cleaning, no daily linen replacement. If you want a low price and don't mind these short comings then this motel is for you (no sarcasm intended)

Very nice stay. We were left alone witch we wanted that. It was clean and east to find. We have told others about it already and they are thinking about staying there also. We will be looking forward to staying there again if need be. Thanks for the time to relax and breath.

Nothing to complain about. Fine, clean. A bit far from most things but not too too far. Not many nicer restaurants nearby.

Great and comfortable

I require its location, otherwise I'd be long gone. BUT NEVER AGAIN. It was my hope that new ownership would improve things. How could it not? Things certainly could not get any worse, could they? Oh YES they can... The Housekeeping staff has ALWAYS been exemplary ! Never any problems. A+ But that's always where it stops New ownership has gutted the place: The stoves and microwaves and refrigerators are still there . But of absolutely NO USE, because ALL utensils are gone. 1 old wash cloth 1 old ttowel NO hand ttowel NO soap or shampoo . NO knife and fork - not even plastic . NO cups or glasses - not even plastic. NO coffee maker. NO iron, or ironing board. Just the holder . NOT EVEN A SINGLE HANGER . These WERE NOT Housekeeping oversights. I was informed by the various surly, ignorant and rude front desk management that "...Nope. That stuff ain't offered no more." Bye the way...the Housekeeping and Maintenance staff were more polite, more well spoken, more helpful, and much more pleasant and hospitable than the Front Desk staff and management. Crestwood / In Town Suites on N. Main St .High Point Is now officially A HELL HOLE.

Plus I checked out a day early and a Hotels.com rep said said I would receive a $60 voucher. This has NOT happened. Will you check into this? You have my info

No daily room service!

It was ok. Didn't know until I checked in that they don't provide any thing and I mean anything. No toiletries no clean or extra towels and the front desk closes at 7.

First, the hotel lobby closed at 7pm and no one was there to answer the after-hours phone. If some workers had not been there, we wouldn't have been able to contact the manager. When we did speak to the manager, she said she checked us in before she closed (meaning had we not contacted her, I would have been charged for the room). Inside the room, there was no tradhcan, towels, soap, or shower curtain. Never again would I stay here.

False fire alarm went off 2am

Extremely below my expectations and would not recommend to anyone else. The hotel was dirty, the bed was hard, and that did not have modern amenities. This was a surprise for my husband and it was not in the least an enjoyable stay.

clean, comfortable

I would never book this place again. i booked because of price and it fit the price but never again.

Bring your own shampoo and soap. None was available in the room we stayed in. This place needs a makeover. It is rundown. The front desk helpful when checking in. Had issues with our reservation. Apparently they do not assimilate well with online reservations through other websites.

There was no hot water for shower, roaches in the kitchen, doors would not latch to lock securely. Was booked to stay 5 nights, checked out after first. Odor of smoke was in the hallways.

Had one he__ of a time getting checked in although it was your fault not the hotels. Well over an hour and a half and your people were just plain rude to both of us; me and the front desk clerk... The clerk had me down for one room but the key worked on the room that was on the receipt which I hope was why they didn't clean the room for 5 days ---I had so much problem with you already I chose to overlook it .... the bed was like a rock ---not comfortable--- the area was sketchy at best.... The only good thing was IT WAS CHEAP. One mention was the hotel clerk did over and above to get me checked in during the fiasco on your part....you asked