Hampton Inn by Hilton Hopewell Fort Lee

Very convenient with food around and very nice area N/A

The breakfast was regular nothing special basic , plus i only ate a muffin, but the coffee was great and available all day love that part.. Only complaint i have, which was beyond the hotel control was there was a homeless man laying in the bushes outside near hotel. I also dont think paying for parking is necessary if we staying at the property but its 5$ a day.

Front desk was nice Whole hotel reeked like Marijuana especially the front lobby. Room was dirty and was told a crib would be but in the room for my baby. The floors were so dirty my baby feet turned black front crawling on the carpets. By far doesnt live up to the expectations of Hampton inn hotel and not worth the price you pay. Also if your gonna make guest pay for parking have a security guard present roaming the parking lot to ensure guest vehicles are protected.

Exceptional

I stayed here for three nights. I thoroughly enjoyed my stay. The staff was helpful and the hotel was very clean. I enjoyed the pool, we had it all ourselves because it wasn’t that hot so we were the only ones there. Breakfast was decent although the beverage machine didn’t work one day and we weren’t offered any alternatives. I would stay again.

The staff was extremely kind and helpful. Thanks

The staff was so friendly and helpful. The maintenance crew was very nice and solved a problem we had with our bathroom sink. Everything we needed, food and drinks were in walking distance. After being treated so poorly by a neighboring hotel it was a pleasure to meet Tyeisha who made us glad we stayed at the Hampton Inn. I can’t think of anything that I didn’t like about the property.

The staff was so friendly and helpful. The maintenance crew was very nice and solved a problem we had with our bathroom sink. Everything we needed, food and drinks were in walking distance. After being treated so poorly by a neighboring hotel it was a pleasure to meet Tyeisha who made us glad we stayed at the Hampton Inn. I can’t think of anything that I didn’t like about the property.

I liked everything.

Breakfast and staff was very friendly.i I liked everything.

The entire staff were very professional and accommodating. I had no issues with anything. Also, the complimentary breakfast was always great with a variety of choices offered.

Staff was helpful and friendly. Breakfast was tolerable. The tasteless microwaved egg pucks need to go. Waffle was good. Newly remodeled property was clean and attractive. $5/night parking fee. Spartan room furnishings. Hard chairs, broken desk chair. Hampton Inn standards seem to have a downward trend. Hilton website said property was sold out, but that was not the case. Price was higher than I expected.

Staff was helpful and friendly. Breakfast was tolerable. The tasteless microwaved egg pucks need to go. Waffle was good. Newly remodeled property was clean and attractive. $5/night parking fee. Spartan room furnishings. Hard chairs, broken desk chair. Hampton Inn standards seem to have a downward trend. Hilton website said property was sold out, but that was not the case. Price was higher than I expected.

Room was beautifully clean. Check-in was easy.

Bad

Am yet to get my refund. I stayed one out of the 2 days and you modified even b4 I checked in

Exceptional

Am yet to get my refund. I stayed one out of the 2 days and you modified even b4 I checked in

The hotel was clean and staff friendly.

Tenesa was a gem. Give her a raise. We stayed at the same location in February and returned... And suddenly we had to pay $10 for parking? Absolutely ludicrous and a complete ripoff.

Tenesa was a gem. Give her a raise. We stayed at the same location in February and returned... And suddenly we had to pay $10 for parking? Absolutely ludicrous and a complete ripoff.

Exceptional

Great location to stay in. The room was nice and clean. The staff was great and breakfast was great as well

Exceptional

Exceptional

Awesome

Clean comfortable rooms, friendly and helpful staff. The breakfast was good but no fresh fruit or yogurt available.

Good

The AC unit went out and the staff quickly moved up to another room and took care of us.

Conveniently located. Very nice staff. It was quiet and room was nice.

I stay here anytime we come to visit our son and his family. The staff is amazing and friendly. The breakfast is always good and having hot coffee all day is a plus!

The room is clean, great service and good breakfast

Yes very helpful and friendly,. ROOMS were clean and equipped with what we needed as towels, tiolet paper and shampoo and conditioner..I would stay there again

The hotel's location is very convenient. The personnel was very friendly, helpful, and professional. They were able to accommodate my special needs. Thank you.

The entire Hotel has been renovated since last year and it looks great. The staff were friendly and welcoming. Everything was perfect. Well be back next year for homecoming again.

The facility was nice in all aspects. Staff was always able to help, breakfast was very good. Minor problem was a few ants showed up the day we checked out.

AC was good. There was a lot of truck noise starting around 4 am. Not hotels fault but ..

The facility is a little bit old

Property seems a bit dated.

I would not stay here again.

The rugs, although looking clean, definitely need a deep cleaning because the bottoms of my white socks were filthy and I was only there two nights and only wore them before bed. Other than that, I found the hotel very nice.

When I left for the day and came back, I was disappointed to find that room service hadn’t cleaned my room.

Breakfast was even bad. You need better people running that place and get a security guard for hoodness sake. I deserve and demand a refund or this is going to the top huncho real soon.

Staff is so friendly & helpful! We look forward to our next visit.

The staff was very friendly, especially Belle who greeted me at the front desk when I arrived. The room was clean and comfortable enough but there was a lot of humidity and everything felt a little damp. Overall, the hotel feels neglected and a bit rundown. There was a lot of debris strewn around on the outside and trash bins were overflowing.

It was excellent my co workers and i had lunch there and it was a good time thank u again.

The staff is very friendly and the cleanliness of the room was impressive.

The lady serving breakfast the next morning was super friendly and helpful. She was the best part of the visit. When I come to visit my son I will not be staying here again.

Staff was great. The Hotel is outdated and not well maintained. The pool was out of service and full of trash. Drug dealing inside the hotel rooms and parking lot. Parking for the hotel had furniture dumped in it and car parts. People sleeping in their cars in the hotel parking lot. I had an adjoining room and the people next to me kept knocking on the adjoining door trying to sell drugs. No amenities I. This hotel. Tv had no service, no pool available, no laundry, workout room has two pieces of equipment and side doors don’t lock. I paid almost $400 for a hotel that gave motel vibes. I also paid for a king shower room and was told all that was available was a handicap room. Terrible property

The receptionist was exceptional! She was very helpful and knowledgeable of the area. She was very friendly and kind. The room was nice, but the beds were a little too firm. Overall, it was a nice stay.

Specifically booked hotel because of pool. When we got there the pool was not only closed, it was green and nasty. Bathroom wasnt stocked fully with towels. Behind the toilet was dirty and after showers the walls were dripping with yellow condensation. The movie we tried to watch kept going in and out. The only plus was the staff were nice.

It was in a very convenient spot with several restautants within walking distance.

Excellent service

1 Only 1 trash receptacle in the room (Bathroom) 2 The phone didnt work 3 Pillows to small The stay was great people were pleasant and eager to assist with anything needed Will stay there again❗️

Was VERY disappointed that this property advertised as ‘Pet Friendly’ w/no indication in booking that that meant a $75 pet fee. I have an 11 yo 10 lb dog that has traveled w/me her entire life & I always stay in pet friendly hotels. The first time EVER I was asked for a fee upon registration that wasn’t stated prior to booking. It was midnight & was traveling w/daughter & 2 infant grandchildren in another room. I was asked at check in if I wanted to stay & pay the fee, or go elsewhere. Unfortunately was not an option w/the babies. Perhaps hold a security deposit in case of incidental damages. Complete money grab. I will not be staying at any Hampton Inn in the future with this egregious policy. As an aside, this is the first negative review I have ever left.

The staff were friendly and helpful." Overall, it was a satisfactory stay, but there's room for improvement."

Comfortable room, nice staff.

I normally stay at the Hilton or their smaller hotels, (Tru,Hampton, etc). For the 1st time, I was disappointed with a Hampton Inn. Steer clear of this one because it’s the equivalent of a Motel 6. It’s clean, the staff is super friendly but it’s very dated! My a/c/heater unit was falling apart and didn’t work at all. The front desk offered me a new room but I’d already spread out by then. They must have the water set to a certain temp because my shower water was a step above lukewarm, and that’s after letting it run for 5 minutes. This place needs an interior facelift. The furniture was right out of the 1960s and rock hard. At least the bed was comfy. If I ever have to go to Petersburg again, I’ll drive a little further and stay in Colonial Heights.

No hair dryers in room. But the staff was so welcoming and breakfast was great

Staff very friendly

Good

be careful with the toilets. they are toddler size. definitely shorter than a standard adult toilet.

Hotel was under renovation rooms were just completed the workmanship was poor and lack of detail.

The breakfast was terrible. The hotel was under construction

The staff was awesome. Location was great for visiting Fort Gregg Adams. Construction going on but not a problem. However, that was the reason for the 3 stars on property conditions and facilities. Room door was hard to open and close. I would definitely stay in this hotel again.

Mattress was very hard and pillows too soft. The toilet was so low I almost fell. The hotel was under renovation. The staff and construction workers worked hard to not interfere with the guests comfort.

Facility was under construction and the lobby was a mess. To be fair, the website stated that it was under construction but I didn't realize how bad it would be. I would have expected a discounted rate considering the condition of the main entrance way and sitting area. The elevator also did not work until a maintenance worker came to work on it

I booked the stay on hotel.com and the description said the hotel had a gym. The gym and a wing on the first floor were under construction. The lobby floor was dirty and elevator dusty. The breakfast was subpar and by far the worst inclusive I’ve ever had. The hotel room was fine other than the dirty comforter and holes in the wall. However, the front desk staff when we checked in and in the morning were so friendly and kind.

Despite the renovations going on, it was very good!

Dead bolt on door won’t laych, bathtub looked dirty, lights is parking lot was poor. Overall poor condition disappointed in stay

average place to stay. not great

The staff was great! We had an issue with our toilet and it was resolved quickly. The breakfast was great!

The staff were attentive, courteous, and professional. The accommodations were reasonable, and the complimentary breakfast was excellent. Unfortunately, the hotel is under renovation. We awoke to the sound of heavy drills and hammers, which spoiled an otherwise nice stay.

Very nice place

Staff was great that’s really why I’d book with them again. Location was great distance from Fort Gregg Adams. Renovations are coming which will only make this place better.

Close to visit my grandson at Fort Gegg-Adams for the weekend.

The staff very helpful and friendly

Staff was friendly and helpful. They had the construction bear out front but you never know they were working!

Breakfast is really good's

Great staff

I have no complaints. Staff were attentive and friendly. The lady that works 3-11 is awesome. I'll be back since this is only a few minutes away from the VSU campus.

I didn’t like the first floor. The staff was very nice however I was very disappointed as I could not watch TV. The TV would say there was an error and something was wrong with their cable. I don’t know if this was just me or not, but the toilets are very low overall, it was a good stay, I wish that breakfast had waffles or a better selection of muffins.

Our stay was amazing. The staff, front desk,maids, kitchen/dining staff were all awesome. I highly recommend this hotel and staff. Will stay here whenever I’m in Hopewell.

Staff was outstanding and cordial

Room was clean staff were very friendly and helpful pillows were too soft almost felt like they were old and wore out. Overall it was fine and I would stay there again.

There was an odor when entering, otherwise my stay was great.

This property was very clean and quiet. The pool was clean and my kids had a ball swimming😀 The was also a lake or pond next to this property full of turtles and fish but the turtles did not come out of the water. This will be put on my favorites list. They did have breakfast but I checked out early. I did get an apple😃

The TV was wonky. Satellite signal kept going out

The service was very very good! Every lady that helped me was amazing and I wish I got their names. From the front desk to the breakfast crew to the cleaning lady in the hall. I had an issue checking in, the computers were down. My room tv was not working and I did not have any wifi, the room number and last name would not work. They fixed it the next day. The pool was not even filled and it was not usable. This location needs some help with updating the amenities.

It was not Hampton Inn quality.

Honestly, not sure about the safety of the area and need to try some other dining options. So convenient to be able to walk to the Ruby Tuesday but the food was awful.

Location, no landscaping. In the back of a Waffle House. Open parking with unchecked access to random passersby. Just a little too sketchy. But the building and people were stellar.

1: loud guests at 4am 2: vagrants hanging out in the parking lot. 3: feral cats roaming the parking lot AND you pay $5 for the pleasure of parking in this lovely environment

The television didn’t work

It was pretty quiet. But it seemed run down. No vent in bathroom. Peephole was broken out on the inside while big gap around door.

The hotel was fine - rooms are clean and beds are comfortable. The staff is friendly and helpful. Note that this hotel charges $5 for parking now.

The staff at this hotel were very nice and the hotel was very quiet which made overall a good stay. However, the interior of the rooms is very out of date. Furniture was very worn with some stains. Lampshades were damaged and loose. And, the TV set up is ancient technology - digital cable with no guide or streaming possibilities. Several channels were out of service and we were told this happens "when it rains" So, the interior and the TV situation definitely need to be modernized.

Jessica was amazing!!!! We showed up super late due to my wife being released from Fort Jackson late and the drive was brutal, however, the staff assured us the room would be secured and when we got in the process was swiftly. We asked for a late check out due to the process we were going g through and they went above and beyond then a 5 star hotel. Thank you for making the transition and experience truly unique and memorable. We will definitely be back during visitations.

Spotless.

Nice area and convince shopping area near by

The hotel was pretty standard. Decent condition and comfortable. However, the staff were incredibly friendly and helpful and went above and beyond. We had already checked out and left the hotel, but unfortunately were forced to change our plans and return to the hotel for a couple of hours. They let us back into our room without any issue at all or any extra charge. We were very impressed by the staff! And, the free breakfast was amazing. Great selection of foods!

I enjoyed my stay

Very nice staff

The hotel was amazing as it was a late check in and switch from a terrible hotel! I definitely give this hotel a 10/10 !

Everything is great , only issue is the room is cold but everything else is great, and very cleaned.

Spouse and I were very happy with accommodations. Bed was comfortable. My only complaint was height of mattress from floor. I have short legs and like to sit on mattress with feet on the floor; not possible with the current sit-up. Maybe offer rooms with mattress to accommodate people with short legs? Cookies were offered in lobby along with coffee and tea. Cookies tasted okay, but could have been better. Nice gesture, though. Staff was friendly and helpful. Lots of smiles. Will definitely stay here again.

A great Hampton Inn experience. This one does get extra points for breakfast, much better than others we have stayed at.

Easy access, friendly staff.

It was great.

It was clean and I felt safe leaving and coming into the hotel.

It was clean, the staff was very friendly, nice and helpful. One lil problem though. When the maintenance man was coming around to replace the fire alarms he walk into the room and née knocked other that it was good and I’d definitely stay again

Staff so rude and impolite

Too much!!

Staff were polite also

👍

The staff was very friendly and helpful. The Continental breakfast was wonderful Thank You

Nice hotel

The staff was very friendly and helpful!

I visit Ft. Lee regularly and this was the first time staying in this hotel. This will be my favorite now.

Clean and quiet

Staff was very friendly and helpful. We will stay there again when in that area.

Bella was exceptionally helpful and pleasant.

Experience was great

The staff was very friendly! The hotel was clean and offered a very nice breakfast. There were also a lot of restaurants within a short driving distance. The hotel was very close to Fort Gregg-Adams. The rooms need updated, but I would stay at this hotel again.

The property itself was fine . The room was horrible . The toilet leaked , the bathtub didn’t drain properly, spider webs on the curtain , and stains . Got a full refund and an apology .

Our heater was broken they did change the room the next day but we froze until morning

everything was good one of the better hotels we have stayed at for the price. nice, quiet and clean will stay agajn

It was a great stay

was very pleased with the stay breakfast was good room was well above average very clean room ckeck in person was also a pleasure to work with

Was only there overnight but had an enjoyable stay

Room did not have a working toilet. Did not have a working ice machine. Toilet tissue holder even fell off wall. The room was very clean, it’s a shame they could not address the non working toilet.

The hotel was just ok. I thought the room was a little dated and didn't feel as clean as I would have expected from a Hampton Inn. The staff was very attentive, helpful, and courteous. After the first night the next morning the staff started carpet cleaning near our room and woke us up. Later that morning I went down and shared my concern. Didn't have a problem the rest of the stay. We stayed an extra night and that morning before we left we requested our room to be serviced with fresh towels and toilet paper and when we returned later that evening nothing was done to our room other than removed the old towels but didn't replace them. Also, having only one waffle maker when there are alot of guests is not feasible. Other guests trash was outside their door when we returned in the evening and was still in the floor when we left even with housekeeping was active on our floor. Picking up trash left outside of the room should be the first thing that is cleared in the morning. Finally, the beds were not comfortable at all. When we return to the area most likely we will not be staying at this hotel in the future based on our overall experience.

The room was gross, hair & dirt blankets on beds, bathroom had hair all over the floor & tub. Air conditioning made everything feel wet in the room. Very little stuff at the breakfast buffet. As soon as we opened the door to the room we got hit in the face with a musty smell. This has been the worst hotel I’ve stayed in in a very long time. Will never be going to there again!

The outdoor pool was pretty cool.

i asked for a reasonable remediation to my booking i was denied. The General manager Ian was not very helpful. In offered a cot to fit the 5th person, but admitted it is in fact a fire hazard,, as the only place to put a cot wouuld block the entry way.

Clean, modern, comfortable

The breakfast

Very nice, clean and updated property. Staff was courteous.

All and all it was ok for a short stay. It’s in a really convenient location.

Very good location and staff

The staff were very courteous and helpful. Except for the toilet which continued to run all night, it was a pleasant stay. I liked that the location was convenient to the landmarks we wanted to visit.

The breakfast was good every morning in the room was clean. Biggest complaint was the whole third floor smelled like marijuana while I was there. Convenient location. It was never close to serve a fast food restaurants if he wanted to get some Thing to eat late at night there is also a Food Lion within walking distance

Clean hotel with a good breakfast buffet that changes daily and a friendly and helpful staff.

Reserved this property because we googled pet friendly hotels and this came up. When we got there they stated no pets spent money and did not stay. Also we got there at 12 midnight and the lobby was full of people having some type of party not a place to stay for me.

Everthing you could want in a motel

It was nice, and around lots of dining, it was quiet and staff was very pleasant

I

Condiciones de li pieza deporables, la habitacion muy sucia las sabanas y colchas manchadas... un asco

Nice staff. But dated and shabby, no USB outlets.

Upon attempting to check in at Hopewell Hampton Inn, I was told my confirmed reservation was cancelled by Expedia. But funds were taken on my credit card. The manager did exhaustive search and contact with Expedia rep on phone, who said Hampton cancelled the reservation, which they stated they did not. While standing patiently at the counter (with family) during their 1 hr back/forth, I received 2 confirmation emails confirming my stay. I also received email stating if I had questions to direct them to Hampton Inn. Hampton Inn eventually said they only had 1 rm available, and attempted to relocate us to available local hotel. But we were subsequently redirected 25 miles away from our destination, to Hampton Inn, Richmond VA. We were told all I had to do was show ID and check in. However Richmond Hampton wanted to charge our credit card again because of no verification from Expedia. Hampton Inns then went back & forth, before Richmond locale checked us in, but was not room size we needed. We were then moved 2 more times before getting room size we requested. However, one rm toilet was plugged with towels, water on the bathroom floor and the carpet was soaked under/around the ac unit. The other rm door was jammed, hard to open. I have never experienced this thru Expedia reservation before, and hope not again!!!

Expedia canceled my trip but did not cancel the hotel room. I did not stay there, I had to rebook my entire trip. The Hampton booked someone other than myself in room 325 in short, the Hampton helped perpetrate a fraud on my identity.