Candlewood Suites Houston NE - Stafford by IHG

When I was booking my stay, it said it had breakfast available but when I reached there was none. We had to dine out in a restaurant nearby. Hotel smells like weed, furniture/bedding was broken, dirty, and not well set. The only good thing I can about this place is that the water pressure of the shower was good. Other than that horrible stay.

The customer service was great they were very understanding and kind

Bugs in room, refrigerator. Had to change 3 rooms and still had cockroaches

Dog barked all night long

The staff was so lovely and patient. Everyone was helpful and kind. The rooms and facility were clean and everything was accessible. I love the remodels of the rooms.

Nice, clean and comfortable

No solution was provided. Customer service was useless. We were forced to leave while exhausted and upset. A refund does not fix the wasted time, effort, and ruined expectations. This is unacceptable and extremely poor hotel management. Terrible experience.

Wonderful stay

Now I am fighting with them again as they are now claiming they will not refund since we've already checked out. This place is terribly ran and I will never stay here again.

Unsure why a hotel would have a Roku setup on a TV with no working wifi. My room was clean, no complaints there but it does look run down on the outside. The staff was friendly, and my stay wasnt bad, just could’ve been better

Roaches a

Good

It feels and looks like a place for misplaced families. It’s roach infested. Doesn’t look anything like the pictures.

This property is old and sits in the middle of abandoned buildings. We didn’t feel safe parking let alone staying there. We ended up leaving and staying at the Marriott.

Roaches Everywhere climbed on my granddaughter...Not Equipped to Assist ppl with Disabilities..Stayed entire Week No Cleaning of the Room..Hard to get clean linen and Towels..I week later..I haven't received my Deposit back..I got compensated $88 No hotel was available due to Rodeo

There was countless issues with our stay for every single day of our trip while being there. Day 1 we received wrong information from staff about early check ins prior to arrival so when we did call an hour ahead like told f

Dont reserve here at this hotel and really need it. This hotel is unaccountable and unreliable. Reviews also point to a alleged possible roach issue. I had to call to get my refund after being unaccommodated because they chose to extend the previous guest stay rather than honor a 2.5 week reserved and paid room. Called me 30 minutes after check-in while I was working, to tell me they are booked and cant help. No apologies, no recommendations, no offer of a lesser valued room, no accommodation for inconvenience. Just poor service to the umpteenth degree. Really horrible customer service and hospitality as well!

VERY HORRIBLE EXPERIENCE !! I LIVE ALMOST 8 HOURS AWAY FROM HOUSTON AND WHEN I WAS ONLY 5 MINUTES FROM THE HOTEL THE MANAGER/OWNER/WORKER WHOEVER HE WAS CALLED ME AND ADVISED HE WOULD NOT BE ABLE TO ACCOMMODATE ME OR MY FAMILY WITH THE ROOM I BOOKED DAYS BEFORE HE SAID HE COULD ONLY PROVIDE ME WITH A 1 BEDROOM WHEN I BOOKED A 2 BEDROOM. HE SHOWED ABSOLUTELY NO REMORSE AND INQUIRED IF I WOULD LIKE TO JUST CANCEL MY RESERVATIONS AND DISCONNECTED THE CALL NO APOLOGY NO NOTHING SO ME AND MY FAMILY WERE STUCK LOOKING FOR A ROOM FOR AN HOUR DUE TO EVERYONE BEING BOOKED FOR CHEER COMPETITION THAT WEEKEND!!! I WILL NEVER BOOK WITH THIS HOTEL AGAIN

The room was nasty. It had roaches in the shower and by the toilet. And the sheets were dirty.

Guy at the front desk was absolutely horrible and rude as soon as we walked in. I would never recommend a stay here for anyone!

The hotel is in really poor condition, it was supposed to a pool and hot tub but both were green in color

Clean

there was a roach in the bed. the room smelled horrible!!!!!

Vehicle

I really enjoyed my stay at Candlewood Suites. I've been using them since 2016 when I became a member. I have nothing bad or negative to say about them.

Roches in the room and whole hotel was bad smelly

The rooms were infested with roaches. I did not stay in the hotel. I immediately returned to the front desk so that I could request a full refund and notify them that my family and I would not be staying on their property. I only received a partial refund due to their cancellation policy. The rooms we uninhabitable, but they still did not provide a full refund. I will not ever visit their location again. I do no recommend this hotel. Very disappointed.

N

Nice staff and room looked clean. They do have the small cockroaches and the walls are very thin you can hear full conversations and feet

Downgraded my suite to a regular room due to some repairs, didn't give me any extra roll over bed for my son, neither did they reimburse me the price difference. Otherwise everything was good.

Yes

The room was decent but the bathroom had mildew on the ceiling and the TP holder was broken. There were constant issues with the tv remote and very heavy smell of weed ever present in the hallway.

The stay was overall enjoyable. Everything was provided for the kitchen. Did not have to worry about disturbances. Very spacious rooms and bathroom.

Unsanitary, roaches everywhere including the lobby, room had a village of roaches everywhere

she was nice

The room smell if mold or wetness. There was hair in multiple ares of the bathroom, including in the towels. When we went to tell the worker. He didn’t even want to give us his name.

Hot in lobby The room had bugs Male manager was rude

good clean room and great staff

Entire hotel smells like cigarette smoke, and the elevator does not work.

No ice buckets for ice. Found hair stuck to the sink under used soap.

Stay: Friday noon – Monday morning (3 nights) • No Housekeeping: Not once during my entire stay did housekeeping service my room. Trash piled up and towels went unchanged. I had to repeatedly go to the front desk to ask for clean towels, which is unacceptable for a multi-night stay. By Sunday night the trash can was overflowing, and since no one came, I requested assistance. The manager guy handed me a trash bag and expected me to replace it myself. (Yes, really.) I ended up placing the full garbage bag outside my door to avoid attracting bugs – and it’s a good thing, because I had already spotted roaches in my room earlier. • Dirty Bedding at Check-In: On arrival, I discovered a stained comforter on the bed. I reported it immediately. Management/front desk lady’s response was baffling: she acknowledged the stain but actually asked if I “still wanted to keep it” on the bed. Of course I didn’t! When I pulled back the sheets, I found small food crumbs inside the blanket, meaning the bedding hadn’t been properly cleaned. By the end of this stay, I felt more stressed than relaxed. Basic amenities (like a clean room, fresh towels, working TV, & trash removal were nonexistent.

Thanks for meeting our needs and your kindness!

Elevator was not working and i had to switch from 2nd floor room with 2 beds to a 1st room with 1 bed, where i could constantly here people getting in and out of cars. They need to make customers aware before we arrive so we can make better arrangements.

The stay was horrible. Conditions deplorable! No room services, room not cleaned accept one day, bed and linens never changed, elevator not working. Complained to the front desk multiple times. Front desk phone not working. Marijuanna smell on the floor. Looks like people are living there. Dogs in rooms barking just despicable

The BAD.The pool was locked the hole time. And the patio was a wreck none of the appliances worked fire pit, BBq pit ext. It was very noisy most people that were staying there where living there. It has a lot of late night traffic people fight and a lot of slamming doors. I would not stay again.

The place was good. But the staff was extremely cheap. No utensils to use, provided 1 small shower soap a day. No towels. I stayed for a full week and no one cleaned the room. Getting fresh towels, toilet paper and tissue was a big issue. One of the lady in the front desk that worn glasses was marvelous and kind of lenient.

Staff was friendly and accommodating.

Love the hotel

The receptionists are very hospitable. I like the place that It was close by every places that we need to go.

Rooms were very spacious

The garbage was full when I checked into the room. There was a strange smell. And there were small bugs crawling around on the floor. The shampoo holder was falling apart. The fridge was wobbly. The hotel could be decent with some improvements.

The rooms smelled like smoke and some rooms smelled moldy. They don't do room service everyday so you need to take your dirty towels to them for them to exchange your towels. Also there was a lot of hair on the clean towels. Won't be staying here again.

*Also the doors are not sound proof, lot of noise * Shady people in the building * Expedia says breakfast is included, when we checked there was nothing provided * Would not visit again

No roku remote and kids was making loud noise and running all night, then they move us to another room loves it

They stay was okay. There was lots of stomping in the rooms above ours. Two different days people kept knocking on our doors, which was very annoying cps being one of the days. There were people that were just hanging around inside the lobby area that potentially lived at the hotel.

The back door was wipe open all night and felt unsafe that people just walked in unexpectedly and nobody in the front cared to close it

Did not stay there they didn't honor the conformed booking

No drinking water in the entire facility 24hrs complimentary coffee is just for namesake. It was old coffee in a flask always lying there 2-3 cops were there in our floor all the time. Was really worrisome. Check in process was horrible. Had to go 3 times up and down from 3rd floor to get room access issue resolved. Eventually had to move entire family and bags to second floor because of hotel issues

Love the Convenience

upon checking in we had just came off a long cruise, therefore had a decent amount of luggage.. the luggage trolly had all 4 flat tires and was extremely difficult to push, the next thing is the entire 2nd floor reeked of cigarette smoke, once we got into our room & got situated i realized our window doesn’t lock so I attempted to call the front desk where I found out our room phone does not work, they came up and just drilled the window shut, they said they would move us to a new room if they couldn’t fix the window, since they drilled the window shut they considered that being fixed. I pre paid for my hotel, when I arrived at the property they needed a credit card for the damage deposit. They charged me for the damage deposit twice and also charged my credit card for the entire stay again, I had 3 charges on my card from the property which the manager did refund me after I brought it up to them. Also the water pressure is horrendous, I needed to use a face cloth to get the soap off my body as the water had 0 pressure. Management said it was due to utilities maintenance that had taken place and they never came back to fix the issue

Upon arrival, we were taken to a room that had a strong smell of mildew and, to our dismay, roaches in the corner. Despite being advertised as a non-smoking hotel, the entire establishment reeked of smoke and marijuana, making it hard to feel comfortable. Additionally, the rooms appeared not to have been cleaned properly after the previous guests. We found a used towel in the restroom, which is simply unacceptable. Overall, my stay was disappointing due to the cleanliness issues and unpleasant odors. I would not recommend this hotel based on my experience.

INCREDIBLE quality for a great price, love the hospitality from the staff as well. I will definitely stay here again!

I can get back on beltway 8 no problem. Price is great for a brand new room. 25 minute commute to my job.

Property was well kept and staff were friendly

Nice hotel

Room was very nice and clean. Spacious with a very clean kitchenette. The only thing i had an issue with is that the room had a slight hint of smell of cigarette. Other than that very clean and up to date

Shelbi was great. She gave me good directions to a good spot to eat that wasnt far away. The room is spacious.

Quick and easy check in

Quick check in process. They gave me a goodie bag for being a member and the room was nice and clean.

Everything went well and everyone was nice and helpful. The room was nice and clean.

Great stay overall

Friendly staff. Quiet area

No good place to stay

Full sized kitchens and comfortable bed

Staff is very friendly and maintenance is on point.

Kitchen in the room was nice and the restroom had been remodeled as well. However.... The room floor was uneven in some areas, the door handle for the bathroom fell off, the chair in the room was old and broken, the carpet where the AC unit sits was soaked due to the condensation, not a real breakfast which was an upset because thats why we booked it and should list it as a continental breakfast. Would not stay here again.

Friendly staff and clean room

I enjoyed the full size kitchen. Walmart is right around the corner.

Quiet and secluded area. Nice and friendly staff. Confy beds

Great stay. The staff was very helpful. They have a pool which is a plus.

Booked a hotel room and when I arrived it was given away.

My room was canceled by hotel because of unavailability

Couldn’t even check in because there wasn’t any attendants working and there were crack heads running around the property

Worst experience ever

Get there to check in at 10pm and was told that they see my reservation by they do not have any rooms. The response we got was “sorry not our problem”! At the last minute we had to try and find another hotel available that night and at that time in the evening. I’d give a 0 if it was an option

Pillows smelled like vomit, when the air conditioner would kick in, it smelled like urine. It was disgusting. The room had an ironing board and no iron, when i asked for an iron at the front desk, I was told there wasn't any. I asked for extra towels because we were a party of 5 and the room only had 2, I was also told there wasn't any available. This was the worst experience we have ever had at any hotel we've stayed at. I DO NOT RECOMMEND YOU STAY HERE!!!!

It was as clean how it was as before

Perfect

Suite I booked was definitely not as pictured. Upon arrival, hotel looks worn down, not in the best part of town. At check in they did not verify my ID nor asked for a card to be put on file (I paid ahead but still thought that was weird). The room itself was missing cabinet doors, had terrible lighting and the TV in the living room did not work. There was a weird smell but I had some febreeze so once I sprayed it, the smell was bearable. Still tried to give it a chance.. got to the separate bedroom and there were hairs between the sheets, stains on the pillow cases and some kind of powder? on the bed (that they couldn’t say what it was) so I called the front desk and asked for new linen. Receptionist said she would just change the room, perfect. Room they put us in was a regular room w a door that had been propped open (was not locked/shut we just opened the door), not the suite I booked so I went back and asked her about it. She said “yeah it’s a suite”, when I told her it was not she went up to verify it herself. She came back and said I couldn’t book a suite (which I did and received the first time) because they were exclusive to members, which I am, and more expensive, I obviously knew that because I booked the room. She said I could check out and she’d let her manager know the next day, she did not. He had no clue what I was talking about when I called the following day. Overall average/below average rooms/building that doesn’t feel the safest but may work for you

Dirty experience no wanted to give me clean towels when needed room wasn’t clean for three days

Great !

They room is so cool

Nestled in the heart of hospitality, my extended stay at Candlewood Suites was nothing short of exceptional, thanks in large part to the remarkable service provided by VJ. From the moment I checked in, her warm and welcoming demeanor set the tone for what would be a truly memorable experience.

The front desk lady helped change my room from a king suite with a recliner chair to a full double bed suite with no extra charge which was nice. The overall stay was okay but room service did not come to our room not once to take our trash, give us clean towels or any of the sorts. The breakfast consisted of pastries, oatmeal, coffee, and a waffle maker so nothing fantastic. There was a $50 deposit that I didn’t know about. Maybe it was my fault for not doing my research but I was not aware. I didn’t complain about it since yes you will get that deposit money back to your card eventually but I was taken back on spending more money towards the room. The room was kind of laid out weird the tv was in a hard to see corner of the room, the ac was right next to the bed which did not allow the air to circulate at all. You could only feel it next to my bed which was a little annoying throughout the night I would wake up cloggy. The lighting in the room was also terrible, it was orange dim lighting. The only white lighting was in the bathroom. Overall the stay was okay but little things added up to make it a little annoying.

The rooms are not cleaned or made. You need to ask and when you do they tell you they cannot because they have other rooms. No toiletries

I loved the room, what I needed for the right price, I will definitely return and recommend it

There was no one at the front desk when I went to check in.

Terrible Company Policies. They overbooked and blamed Expedia for the issue. We had booked and paid for 5 double bed rooms. Upon arrival, one was dropped and 2 had been downgraded to single bed. The Staff did what they could but were limited due to the "computer system".

My room smelled the entire time. No phone. No lighting, we had to ask if they could bring us a lamp from a different room. TV was super hard to set up have to go down to the front desk several times because, mind u we didn’t have a phone. We run out of towels at least twice. First time they said 2hr wait, sec time told 30mins wait. I would have booked a different hotel if any Were available unfortunately I could not.

You have bring you're on town downstairs, they change sheets every 3 days, the kitchen was dirty. Had to change rooms, 1st room somebody was in it. Curtains broken couldn't closed all the way..

Loved how quiet and calming it was

Didnt like limited breakfast. Otherwise everything was good. Customer service was great and quick.

Everything was nice. Friendly staff and made the guest feel welcome

As far as for comfort and cleanliness it was good, front desk was a little cold and short, it might be due that she was there all day and tired but who knows, then she lets me know that she needed to charge me $50 extra to pt a hold on my card until i checked out the following day, I was really disappointed in the options they gave for breakfast. It was basically oatmeal in a package, dry cereal or banana,orange.

Good

Very close to highway, LOUD traffic noise all night long. One towel for a family of 3 and no they do not have extra towels downstairs. gave me small pool towels as backup. Breakfast is first come first served ! Empty at 7:30 and request to refill cereal was non-apolitical response - first come first serve, no refills. Oh and no refunds it seems, no call back from manager even after explicit request at checkout. AVOID at all Costs

Very clean and smells great. Very comfortable beds. Would recommend this place.

When we got there our chair was broken, we told them immediately but couldn’t be fixed till next day. Overall good experience

The rooms where very clean and updated

Rooms are big and clean and the wifi worked great. The only thing they need is better service in front desk. They don't smile at all and not that very helpful. But everything else was good 👍

They don’t do housekeeping if your stay is less than a week. Patheti

Room wasn’t fully clean, tv remote didn’t work all the way smelled like cigarettes on the second floor.

Excellent!

They double charged for the room! When asked about it they denied it, even when showed the charges on both cards. Very inconvenient and they did not show any concern. Do not stay here

It was excellent for the price

The rooms were very clean. The beds were really comfortable. Definitely would stay again.

First of all, the hotel is very nice and comfortable, but the night we entered the hotel, they said that we cannot see the reservation because they received the money late from Expedia.we said we paid to hotels.com nut they said you must pay again to us.. They kept us waiting for about an hour and a half. We talked to hotels.com customer services twice and were very exhausted. We stayed for 4 more nights, but to avoid the same problem, we went directly to the hotel. We paid. This is not a good situation for your agency. I thought you should know. Thank you.

Toilet didn’t work, had to keep fixing it in order for it to flush. Room was not as advertised.

My stay was excellent and i would wanted to stay here every time I come to Sugarland, Texas.

Cleanliness, comfortable bed, they have fancy mirror in the walk-in bathroom and I like it. Recommended!!

Very good

Passable

Poor

Bad

Everything no good to much smoke

Nothing Everything

Nothing. We had a leak in the bathroom ceiling and they didn't clean or fix anything like they said they would. I would not recommend nor will I ever stay there again. I didn't like the fact that they lied about their service. Not only to booking.com but to us, we paid our money and we simply got ripped off.

I didn't like anything The hotel was so dirty my room was dirty it's run down elevator didn't work.

Exceptional

Exceptional

Passable

Bad

Made me feel like family The prices

Need an update on all fixtures. Everything is old.

Rooms are nothing like what is advertised. Bathtub and mirror in 1 room was dirty. Sofa & chairs dirty, broken window, curtains filthy & stained. cigarette burn holes on blanket, there was a waded up dirty washcloth on top of clean towels. We left!!!

Very poor

nothing smells cigarette from hallway, unprofessional co workers, they never welcome there customers a smile, u will regret once u enter. roches timing on bed and on the floor. bathroom don’t have any towels and soap and many more. looks like a homeless hotel to me.

Good