Sonesta Essential Hotel Houston-I-45 Spring

Pool was dirty and there's wasn't enough breakfast for my party of 2.

See above

it was nice

Everything was great room and staff

My stay was nothing what I expected. The room was clean with fresh air. Breakfast had everything you will need -- eggs, hashbrowns, cereals, fruits, etc. Also they have a small shop next to the reception with snacks, which is a nice detail. The staff was exceptional and helpful. The mirror light at the bathroom turns off by itself after couple of seconds which can get pretty annoying.

Great experience, very clean and friendly staff

It was cold that night and the heat didn't get over 65 degrees

The clerk at night was rude but everything else was fine

Overall nice looking hotel

Everything was clean and orderly, staff was very friendly

The water in the tub will not get hot in room 211.

Staff are always beyond friendly & helpful ?

Very clean & nice !!!!

It was acceptable It was stains on my sheets

My favorite hotel to go to in the area !

dirty bad staff

The elevator hums loudly and makes noises when riding up and down. Not sure if they are still servicing it to be proper functioning without the noise. Short of the elevator noise, it was perfect for my visit. I arrived late for the Continental breakfast which was on me. Seemed like was good as almost no potatos left. I didn't have time to eat as had to leave for business matter, and I was so comfortable and slept too deep. The sleep was solid without noise or distractions.

It's very clean Management was very poor, breakfast was very late and all the food was not there that should have been, management, wouldn't help us with extra pillows or blankets, and the pool was dirty. Bathroom essentials had water in them.

It was absolutely terrible they were extremely rude !!! They kicked me out They cursed at he argued with me and scam me out of a extra 100 dollars

I honestly did not like anything about this hotel The breakfast was trash, the elevator sounded like you are on the tour of terror about to fall to your death, house keeping did not clean the room only replaced used towels. Before I checked out of the room housekeeping opened my door and realized the room was still in use. Oh and they charged me twice and I'm still fighting to get my money back

Room looked nice and clean The staff. room temperature, hotel accommodations

Very clean & great location

Clean and Quiet

Very nice staff and very accommodating. Rooms were clean and property was nice and quiet in spite of being so close to I45 N. Great price!

Great location & super clean

Love that this place is nice, clean, and quiet. They don't allow visitors, which I think is beneficial when trying to sleep at night. People generally use hotels for partying, so I appreciate the ambiance in this place.

Was a really good place to stay The bed it’s comfortable I recommended

I booked on booking.com and was told upon arrival there was an addition deposit that was refundable. Which I paid in cash and still haven’t received and I’m not sure how I would as I paid it in cash.

Nice and clean property!! Very friendly staff

No good breakfast, they don’t clean the room and so nor provide the necessary. You need toilet paper you need to ask for it.

Great place to stay nice view very greatful peaceful spot

Good place to stay

They need more breakfast options. Our sink was leaking but they fixed it immediately. Then we didn’t have hot water, they immediately changed us to another room and apologized.

Great quality per price The breakfast wasn’t good at all

They need to have more options in the breakfast is really too smal

It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.

Beds are uncomfortable.

We had to check out early due to the man in the front being controlling and telling my fiance and myself that we are not allowed to bring in our suitcases with our clothes in it because he said our backpacks which contained our work computers and folders and my purse etc was already brought up stairs. My fiance and I travel for work and we buy and sell antiques. We were supposed to do inventory of some things we have and we planned on doing inventory then bringing them back to our car. Well he said no and he threatened to call the police on us because we wanted our two suitcases with our clothes inside. We had to go out to the car just to get our clothes before we showered. Every time we would come in from work or even a store run he would eyeball us and run out the office door just to stare at us down the hallway to see what we had. He only did this to us, our business partners were livid that inventory wasn’t completed and my work computer that he made me leave in the car I was unable to do any of my work or data entry etc during our stay, the breakfast isn’t hot. It’s cereal and bagels. They are rude and very judgemental.. the first day we were here we used the cart to bring up some stuff like food and our work backpacks, we weren’t in the room for 2 minutes before our room phone rang telling us to bring it back. I was called 5 times within a 10 minute span. I would really like my money back because being harassed isn’t cool. They went in our room and invaded our privacy

We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.

Rooms spacious and clean. Newly remodeled.

Comfort & convenient

The hotel was nice and affordable for the two night stay. The rooms are very nice and clean. The rooms were very spacious as well.

Little disappointed request a crib for baby and didn’t have any and also there was a strong smell like pee in our room

We stayed in room 305, our room was very clean, they are waiting for furnishings to arrive, totally understand with the tariffs happening that things arent finished yet! It will be a great hotel once that happens! Its ideal location to everything. Definitely staying again.. owner Mr Patel and his staff was very attentive to our needs and was very kind!

I didn’t like the fact of I paid for the room online and get to the property and it was a extra 18 dollars and the room was being renovated so it was incomplete things like paint, cleaning, and parking lot had trash and old furniture everywhere

It was under construction and broken

Booked online and ran into problems with that. But the staff was more than patience and worked to figure out the issue. The hotel is being remodeled, so it still had work to be done but the completed part of the hotel we're very nice. There is no smoking and a fine will be applied. But pets are welcomed. There is a security fee that I didn't know about. But the staff lowered it security fee to accommodate us. The staff is really what made the stay nice they had so many problems but they communicated the entire time. I look forward to going back when it's finished being renovated. Weekly rates are also available.

Nice owners/staff. Room was nice & quiet. Theyre new owners making major upgrades to the property. Enjoyed my stay will be back

My grandson was with me, I will not stay there again. The riff raff around the area is bad.

This place was disgusting, we waited like 30 minutes for someone to even come check us in and there was something that looked like s**t on the bathroom walls and hair all over the bed. We left.

I booked for La Quinta, so I was very confused as to why it lead me to a motel 6. After 10 minutes when someone came out to greet me, I asked “is this supposed to be for La Quinta” he responded with “Any pets” and proceeded the check in process. The lobby smelled like food, and both elevator and room reeked of urine. The room was gutted out except for a bed, night stand and tv. Didn’t look like the pictures. So 12 feet of emptyness made it very hard for the room to cool down to 68 from 80. Kept it on high the whole night and still woke up semi cool. Didn’t need any covers. Rodents in the restroom. I would use the excuse that you get what you pay for. But I had a way better experience right across the street for same price. Only gave 2 stars because I didn’t die.

This stay was horrible when I arrived the front desk attendant didn’t greet me at all. He didn’t explwhere my room was I had to find it myself. Then when I got to the room there was a trash can under the sink because the sink was leaking when I turned on the faucet. My second couldn’t get into the room because the front desk guy was being rude and wouldn’t let them in it was an all together horrible experience.

The ac didn’t work properly was dirty stinky with roaches and dog piss all over the floor I had my kids with me also very disappointed

The room had stains on the bed, blankets look like they were from the 70’s. They charged me additional money because they said the rate advertised was wrong. The smell was horrible, TV did not work. We DID NOT stay.

The hotel looks pretty normal from the outside, but the second floor of the highway is kind of smelly. Also there was bed bug the room

Everything about this one is dirty, and the said to be owner doesn't care about the property nor the customer's. The place need an inspection date. Don't waste your vaction here, you will be sorry the moment you drive up, then very disappointed once you walk into the lobby. The room I had for the moment was a view of a dirty pool. So, if you had room 207 on Tuesday evening. You got a clean room because i cleaned it, then was put out over front desk giving me a roll of toilet paper. ALSO, they won't let me add the pictures, I guess because it's going to make hotel.com look bad to.

I will be expressing my opinions on all social media apps and on my national podcast!! SCAM>> Shame on you...

Roache in room

Would give less than 0 if it was possible.

Smelled like weed smoke. Floors had dust all over them in the hallways. Dogs in room next to us barked all night.

Staff is very unprofessional, and Rude and disrespectful

Muy mal, cucarachas por toda la habitación muertas. Mucho mal olor a cigarros y a sucio en los cuartos al punto q m hizo vomitar. Había caca de perro en el front desk y no la limpiaron jamás. No lo recomiendo el peor q m he hospedado en la vida

Trash

Customer service is great. But the building is not very well taken care of. The pool was very nasty and green. The elevator smelled like urine. Found a used bar of soap in my room. Didnt stay the whole night.

Begs crawling in refrigerator couldn’t put food inside bugs in tub

Don’t recommend

They are pet friendly! Most likely to recommend for pet lovers.

The room was nasty bugs all over I need a key credit I spent money no sleep me or my child traffic in and out down halls loud music noise

Had roach everywhere and staff said they couldn’t promise me that another room would not have roaches.

This place was horrible. I would never recommend it to my worst enemy. The first room they put me in smelt of dog pee then the second room smelt of cigarettes and musk. NEVER EVER will I stay in a place like this.

First off, yes you get what you paid for. But this was beyond disgusting, the lobby and halls were smelly and dirty. The elevator had dried blood on the walls. When i got to my room, i found mold on the ceiling and in the shower, as well stains all over the sheets. I wanted to check out a day earlier than expected, and the front desk lady refused to give me a refund for the unused days.

Very misleading a complete dive!

Don’t even think about staying here

Smelled like smoke. Got charged twice. Unsafe.

The website and Expedia listed free continental breakfast but it didn’t exist nor was there any ice machines. The stairs were blocked off and if the elevator was broken or not working if there was a fire, I would be in trouble!

This place absolutely stinks! Front desk never around, room service doesn’t do their Job!

Las paredes, espejos,y muebles muy sucios los muebles los tuvimos que limpiar nosotros para poder poner nuestras cosas encima. El servicio igual pesimo ni saludo de bienvenida ni nada.

The place was in extreme disrepair, dirty hallways, doors, walls, outside lot. Extremely underwhelmed, I would think Motel 6 would not want this facility associated with its brand.

Nothing was unique about it , need to be shut down ,

No local phone available in the room !

The smell is bad, holes in the walls, no security lock on door and stains in the bathroom. This was a very bad stay and if was not so tired I would have left.

No working ice machine entire trip. Roaches. The luggage cart is a dollar general yellow shopping cart someone stole for the property. I could go on

I truly do not understand how this place is not shut down. Minimal cleaning, everything is broken and they have not replaced. Cardboard covering windows, and the pool that looked clean and functional in the advertisement... yeah it works, but its green. As we were checking out, another customer was asking for clean towles and the lady at the counter told her to clean them in the coin laundry if she wanted clean towels because the lady who does the towels wasnt there today.

As soon as I walked into the hotel room and smell old and stinky, and then there was only one housekeeper, and I asked for some extra towels she said she couldn’t give me any and she was the only one I had to wash them. We had three people in a room and we’re going to get one towel per size and that’s it for three people. Also, the pool was brown and cannot be swimming in and homeless people hanging around the property and staff was very rude and the toilet kept having problems .DO NOT STAY HERE!!

I booked because of the swimming pool and it was closed

Room cleanliness is not clean. They never came and clean the room, I booked for 5 nights, they never came once to clean my room during those 5 nights. When I checked out, nobody was at the desk to properly check me out and when I rang the bell a few times, they came out like I was annoying them and point to the desk that I can drop the key there, never say thank you even when I checked in. Customer service is bad and room cleanliness is bad.

the staff was very rude and not good at communicating and the floors where very dirty

Horrible, this place should be shut down by the state and federal government. Doors don’t close are open properly, tv remotes don’t work at all and staff could not help me. Ice machine broke down. Mental institution, I almost called the Houston police department, I heard a man on the floor above me beating another person or himself. Screaming 1:00 am horrifying. Put me in a room with broken glass dirty towel’s on the floor and then move me to an another room. I want my money back, Expedia. Com should not do business with this horrible place

I would not recommend anyone to stay at this hotel it sure is nasty inside the rooms look good in pics but Horrible in person

I don’t like at all this Hotel it wasn’t the same as the photos it was bad neighborhoods and too many noise at night and also too many homeless there it wasn’t safe at all. Also I ask for an extra blanket and they said that doesn’t have anymore. I’m not coming again the areas was getos

Checked in and it was not a La Quinta like it was listed but a motel 6. Got checked in and the first room was filthy. Looked like someone had gotten a haircut in the room and left the hair all over the floor. There was dead roaches in the room. Did not look like the room had been cleaned at all. Spoke to the manager who was very apologetic and helpful. Put us in another room on another floor that was cleaner. The rooms are run down. The manager said that they just renovated but i guess the people that stay there keep tearing the rooms up. Will not be returning at all. Only positive note was the manager was very helpful.

Didn't like anything. The beds are way too hard

There is a no smoking signa everywhere in the building but the whole building smelled like weed and cigarettes. We got up to our floor and there were 2 men outside the door just for no reason. We got to our room and 1 bed was full of bed bugs pillows and everything. We didn’t even check the other the bed but i quickly went down to reception and got a full refund. We were only there for about 30 mins. Worst experience ever. We also prostitution is doing on there as well. (The 2 men in the hallway were customers waiting)

This place was supposed to be a non smoking but as soon as you set foot on site it smells like a bar, walk in the hall ways and it smells like everyone is smoking pot, carpet on the hallways dirty,

Too many homeless people outside the place

There were roaches, bathroom door made a loud noise when opened since it was missing half the interior. No phone connection. Loud guest and they never came up to see what was going on. AC wasnt blowing cold area. The area is very bad.

My room was not swept. There’s no carpet but a vacuum still would’ve made floor cleaning easy. There was hair everywhere. One bed had hair on it when you pulled the covers back so we ended up sharing the clean bed. There was also no soap in the bathroom.

Run down with crack heads and homeless all around the property. No one is ever at the front desk to help.

The property had bugs and they gave us dirty towels and ppl was hanging out alnite long

What I didn’t like is that I felt unsafe because it was homeless people walking around outside all night .

There was no breakfast at all, not even coffee

Large rooms. Good for a one night stopover.

door lock was broken/difficult

Not comfortable being there alone with my son. Smelt inside and out like weed people hanging in parking lot

This room was full of mold in the bathroom. This was very unacceptable. Because I didn't go into the bathroom didn't notice it until that morning. Had I known it was there would have not stayed

I did not stayed in the property, and property is under renovation, very poor quality bed, cant even think of sleep on it.

The pool was open but was advertised ass being open for use. Not to mention, there was no breakfast which was supposed to be a part of our stay. The hotel is being renovated but there was not any notifications to the guest about renovations (carpet stripped to nothing but padding, broken shower rods and other repairs.)

Sketchy people and surroundings

The place was dirty. Under construction. The bathroom door would close or lock. In a very sketchy area.

Very dirty outside & felt unsafe. Surrounding area was not safe.

Don’t recommend staying here

There were Hoodlums hanging around in parking lot, witnessed several hand to hand drug deals. The first night i couldn't get into parking lot due to heavy police activity. Halls and Elevator was very dirty, The room we had to clean and sanitize ourselves, we had to purchase Lysol, Fabreeze, Bleach, and Air freshener. We cleaned the toilet that someone had used. The overall stay was terrible, I've stayed at Motel 6 Brand numerous times and have never felt disgusted before. Motel 6 really need to check up on this location.

I booked my room thru the Expedia app. But when I got there I was told that my room was sold to someone else. And that they were sold out.

I checked in the lobby was nice. Went to the elevator and noticed that side was being remodeled. Got up to the third floor and had a horrific smell of cigarrette smoke. I asked one of the cleaning ladies if there was something they could spray she was very nice. Later went outside and there was dog pee outside by the front doors. The beds were a little stiff but not too bad. Later on in the night the neighbors were going at it talking about beating up someone for something. The next morning we were startled by the fire alarm and kids running up and down the hallways. At around 11:10 we got a phone call from downstairs that we needed to hurry up and check out. As we were leaving a lady said that kids will run up and down the hallways pulling the fire alarm which to me is a HUGE safety problem. Probably wont go back. There were also a lot of shady people hanging around the hotel. Hot water was honestly the best part of the stay.

Hotel is Dirty! , It stinks like cigarettes and drugs and theres always random people outside wich is sketchy asf!! Never again!

Was very easy going, and a nice kept clean hotel!

Found at least 5 roaches & I was only in the room 10 minutes. I couldn’t even sleep there I was so disgusted finding more. When I called I was told “they’d speak to the manager & call me back” & I never heard anything back. Very disappointed.

I love it here

Very dirty

Room dirty and hotel stunk!

Property wasn’t that bad just need extra deep cleaning it was mold in bathroom other than that is was nice. The staff came and cleaned up the rooms, put new towels in the room every day I stayed there

This property wasn’t very comfortable as well as the area it was in. Hotel was sketchy and AC barely worked.

I am not sure if it was just due to the property being under construction, but the motel smelled like illegal drugs, and it was not very clean. There were also questionable characters who tended to frequent the parking lot, front door, and side doors. I was also surprised that the housekeeping staff did not take out the garbage during my 5 days stay nor did they seem to come by at all. There was one bar of soap in the room and the toilet paper was just placed on the back of the toilet no holder. Maybe once renovation is completed it will be better?

The entire hotel was being remodeling which was okay but one we enter the room it had dirty sheets and the air conditioning wouldn’t turn off so the front desk attendant accommodated us with a different room. The doors had wholes in it sheets again we’re dirty and it had roaches. -10 for me!

The property was clean and the rooms were clean but the towels and sheets were dingy. We only stayed for a couple hours because we received a call from downstairs while making love asking us to keep it down. I thought this was disrespectful and rude considering firstly, it's a motel not a 5 star hotel and secondly, there was a barking dog next door.

The hotel Lobby was the cleanness part. Elevator was even nasty My husband and I booked here for the weekend 2 day stay. We literally checked out the very next Day. Our room was filthy reaked of a Urine smell. We went out soon as we arrived for cleaning supplies because we absolutely could not have stayed the 1st night without wiping everything down and lighting candles. Safe to say i will not go back EVER. You know it had to be bad when the room is completely paid for you leave early and don't even request a refund .

It was disgusting. Not at all as advertised. Trash everywhere. Dirty diapers, food trash, you name it. Got high off contact from neighbor. Sheets and pillows were stained, room wasn’t properly cleaned, never cleaned or asked if we needed towels entire stay and in the end stole an iPad charger.

Not clean at all

Bed

The front desk was helpful. We did have to go through four rooms before settling on one. There was a bloody booger on the bathroom door, roaches running about, very loud music throughout every night, the sheets were terrible, mold on the ceiling in the bathroom, it smelled wet. We bought a candle and air freshener as well as cleaned ourselves but it wasn't enough. The no refunds or transfer policy was the only reason we stayed. The elevator went out, the air conditioner barely worked and a random guys followed me down the hallway. If you just need a place to stay it'll do. Just don't expect anything more than that. Oh and bring your own towels and toilet paper.

The sheets and 2 of the pillows had black and brown stains on them The door had no door lock Floor was dirty Tac had a big black spot on it that’s messed with watching tv Just overall not good Thankfully the AC was super cold We just stayed there because our lights were out at home because of the storm Tuesday night But never again

The hotel was extremely dirty. There was roaches in the bathroom and the towels had stains on them. The air didn't work and the door had a very loose lock that didn't make you feel secure.

Definitely needs upgrades and a deep cleaning.

Very good location on FM 1960. Free parking and wifi. Staff was average. There was no late check out option which i asked about the night before. They called me on the phone and even had a cleaning lady knock on my door to find out why i didn't leave yet and it was 11:05am. There was zero sign of construction. The place is dirty especialky the corridors. The elevator stank and the rooms had damage to walls, mould in bathroom and my daughter pointed out a small german roach to me. You get what you paid for and it my fault i didn't listen to the other reviewers.