Sonesta Essential Houston Westchase
About Sonesta Essential Houston Westchase
Sonesta Essential Houston Westchase offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Shuttle offerings at the hotel enhance the ease of discovering Houston (TX). Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Traveling with minimal baggage is achievable at Sonesta Essential Houston Westchase, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere.Each accommodation at Sonesta Essential Houston Westchase is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience. In select rooms, guests can enjoy a touch of amusement with the availability of television for their entertainment. Rest assured, in a few chosen rooms, the presence of a refrigerator can be found.Sonesta Essential Houston Westchase offers a hair dryer and toiletries in the restrooms of specific accommodations. Begin your holiday on a high note. At Sonesta Essential Houston Westchase, your mornings are greeted with a delightful, free breakfast.Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location.Sonesta Essential Houston Westchase provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by hot tub and spa to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel received largely negative reviews, with guests expressing dissatisfaction across various aspects of their stay. The most common complaint was about the non-functioning elevator, which caused significant inconvenience.
- Staff were generally described as friendly and helpful
- Some guests found the rooms to be clean and comfortable
- Elevator was frequently out of order
- Guests reported issues with cleanliness, including mold, mildew, and pest infestations
- 3.5/5
Hotel room broken items, TV, door safety lock.
- 2.5/5
Not clean . Small cockroaches in the room
- 2.5/5
There was no hot breakfast available. I choose my stays carefully based off of details like that and was supposed to be included in my stay.
- 4/5
View
- 1.5/5
I saw a roach immediately after checkin, there was a sign that no breakfast would be served. The elevator seemed like it was on its last leg.
- 2/5
The breakfast . It could have been a little morer better with what type of food they served ,
- 0.5/5
This was the worst place I’ve ever stayed There were bugs the whole place smelled like weed the staff was no existent never at the desk never could find anyone to help constant parties in the hotel and when you did find someone, they said they didn’t have any other rooms to switch to or no one a manager would be on duty.
- 0.5/5
This was the worst place I’ve ever stayed There were bugs the whole place smelled like weed the staff was no existent never at the desk never could find anyone to help constant parties in the hotel and when you did find someone, they said they didn’t have any other rooms to switch to or no one a manager would be on duty.
- 2.5/5
Passable
- 2/5
They say they serve breakfast but it's just a muffin and some juice.
- 4/5
Very good
- 5/5
Exceptional
- 5/5
No I love everything
- 0.5/5
1st of all the T.V. didn't work right the phone services were unavailable. The Internet service was unavailable and though they broadcast breakfast, it was far from a breakfast. Only 1 ice machine worked. Customer service weren't helpful at all.
- 0.5/5
nothing Horrible customer service. As of today the phone number to the hotel does not work, you can't contact them. I have not received my deposit back. When calling general guest relations they are not able to do anything and I am out of money. Be very careful with this place and your deposit refund.... This response does not help me, there is a serious error with my refund. The receipt shows a card number that is not mine. The number to the hotel is not working, customer support and guest relations can not help. I need this issue addressed, and I need someone to contact me regarding this matter. This is not a wait on the bank issue, this is an error on the part of the hotel. Again the number to the hotel does not work.
- 0.5/5
nothing Horrible customer service. As of today the phone number to the hotel does not work, you can't contact them. I have not received my deposit back. When calling general guest relations they are not able to do anything and I am out of money. Be very careful with this place and your deposit refund.... This response does not help me, there is a serious error with my refund. The receipt shows a card number that is not mine. The number to the hotel is not working, customer support and guest relations can not help. I need this issue addressed, and I need someone to contact me regarding this matter. This is not a wait on the bank issue, this is an error on the part of the hotel. Again the number to the hotel does not work.
- 4.5/5
Breakfast food
- 4.5/5
Staff Breakfast food
- 1/5
My hotel room had cracked tiles in the bathroom, the office chair was falling apart, the lounge chair visually looked so dirty like it hasn’t been cleaned ever, my door was missing the cover to the peep hole, carpet was so dirty my white socks got black
- 3.5/5
The $100 deposit you need to make.
- 5/5
The customer services was exceptional Everything was good no complain
- 0.5/5
yes my $100 cash refund was not returned and i was offer no excuse for it. i eventually was directed to the franchiser
- 2.5/5
The smell in the rooms. I checked in the first night I think #131, I immediately ask to be removed, I was put in room #217 which was not bad. Went down to get air outside, pool was dirty. Look like #2 in it. I relaxed with my legs in jacuzzi. Breakfast not satisfying. I come and got a room sunday to Monday and was given room#224, toilet didnt flush well. The shower drain popped out of place me stepping on it and again the smell in the room not great. Pillows and beds not to comfy as well I doubt I would return for another stay..
- 2.5/5
No more hor breakfast even hot water ??
- 4/5
Some of the cleaning staff need more training
