Spark by Hilton Houston near the Galleria

The hotel was amazing. Jackie and her staff were able to assist on everything that we needed. Will stay again when I make a trip to Houston.

Great place to stay. There is a great restaurants around and close enough to downtown or the stadiums. Staff was amazing

Property and rooms were very clean and well kept up

Good black coffee. Hot shower water/ very nice after a long day. Efficient breakfast.

I stayed here for 2 nights. The room was very clean and I had no issues with the water or ac. I didn't visit the pool so I can't comment on it. The breakfast is very limited: mainly bread and cereal. But it's free parking as well. I would stay here again.

Nice stay, comfortable, clean very kind.

Exceptional

Friendly staff, affordable, good location. Would stay again

Everything was fine……besides they guy at the front desk lying to my kids saying there is no more towels every single time they wanted to swap out

Good stay. Hot tub was broken and not hot. Room was good but out of conditioner. Pillows not great. Bed left me sore in the morning. Staff was friendly. Property was very clean and staff was helpful at breakfast.

The breakfast menu was good . The hotel was near to local shopping opportunities.

Very good

Clean, I appreciated the comfort of the bed, size of the TV, functionality of the bathroom

Nice area, clean property, very convenient, would definitely stay here over again👍

excelent room, furniture simple but well planned to provide comfort. and versatility. Check in was early and 2 rooms were available. My room was registered under a different last name, so it was quite complex to log in on wi-fi, Instera of Del Rio it read Del Pozo

Cordial and helpful front desk..scrambled eggs at breakfast instead of boiled are a thought.

great service

Didn't use the pool.

Je connaissais l’hôtel avant ça change tout pour les chambres et les salles de bain. Le petit déjeuner me paraissait plus copieux avant avec notamment les gaufres en forme de l’état du Texas ;) Je trouve qu’il n’y a pas beaucoup de tables dans la salle de petit-déj’ ça mériterait d’en ajouter Cdt

Nice comfortable, well located

I was clean. Shower knob didn’t turn off.

Rooms were spotless and the staff was very courteous and professional

The building alarm was pulled at 4:00am, was told by kids who were trying to steal candy. The gas station next door had gun shots so people were running into the hotel at the same time with the fire alarm. It was a little chaotic. I don’t know if it was location but there was a lot of smoking and people hanging out that didn’t seem to be staying at the hotel.

Nice

Everything was great

Exceptional

Space, non smoking area Well equipped room The bathroom lights flickering

Breakfast was nice and the fresh water the food area was very clean The mattress was very worn, showed Housekeeping took video it was so sunk in the night guy said he could not change us to another room, poor service I slept in chair, roaches in the hotel room, the family next our room 218 had kids that were up at late late hours of the night crying I did record, as a Cps worker I would call that in due to late hours, The night shift said there been complaints from the family came to Houston for work the wifi was down for hours, had to go to Best Western to use their wifi been up all night from the kids , then there was construction the whole two days was horrible we had to change hotel from the remaining of my work. I picked the location it was close to where my work was at, and the airport, I going to write a letter to Corp. for my refund was not giving a receipt It was a poor place to stay. Comfort Suite on Richmond Blvd Houston, Texas Margo Santana, CEO Sac Family Service Sacramento, California [email protected] 916-862-8001

Breakfast is good but needs more variety . I know is being remodeled . Im sure it is going to look very mice. hope you do not increase the rates too much.

. very good bkfst.very close to where I was going. locking and closing door.

Great! No meat substitute for pork

clean room even though was being remodeling it

Passable

So this Comfort Suites is going though a complete renovation. Thus everything was new and shiny. The staff was great. Very courteous I love the choices being made for the reno. Breakfast was good, good location for Galleria area.

Yes

Passable

Everything staff was very nice and they have great breakfast Everything was great

Everything was great

I’ve stayed here quite a few times. They just renovated all of the rooms. It’s quiet for the most part, but you can definitely hear the traffic. I really enjoy the free breakfast.

We were approached by panhandlers in the parking lot twice. Our room was not clean. We left early

I’ve stayed here a few times. They are on the last floor of renovations. You can’t hear any construction. The new rooms are new and modern. I enjoy the lighting. The breakfast bar isn’t too bad either. I plan on returning!

Exceptional

The hotel stay was good would recommend there for an over night.

Our room was clean, stayed for 4 nights. Breakfast was decent with eggs, breakfast sausage, pancakes etc. overall experience is great.

The location was in the rite place. Very clean lots of room space. Bed was very comfortable. Staff was very friendly especially the ladies that clean the rooms awesome. NA

The location was in the rite place. Very clean lots of room space. Bed was very comfortable. Staff was very friendly especially the ladies that clean the rooms awesome. NA

the room was in good condition, clean, neat and tidy, however I did not appreciate paying the full price upon check in, the website stated shutter services, there was no shutter services. the continental breakfast was good for me, i guess need to add vegetarian meets, or more fruit. Can add air freshers everyone, could smells different odors from the guest

worst...stop selling room in this hotel .....my mistake...I didn't read review n relied on Expedia to sell me good toom....my mistake....will never trust your site again

Everything was nice and clean N/a

N/a

Everything ok

Space, non smoking area Well equipped room The bathroom lights flickering

Staff was nice, and the hotel was very clean I definitely recommend this hotel

Every staff member was extremely nice and polite.

The hotel was very nice. I was traveling alone and felt safe and comfortable during my time.

Breakfast was basic but over all good. Hotel could use a little bit of up grade

Breakfast was basic but over all good. Hotel could use a little bit of up grade

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N/A

They had repairs going on during the day and they had a baby crying in the room next to me.

Good area

The main problem was the Internet access. It rarely worked and when it did, it did not work well. Multiple channels would show up, but would not stay consistent. Reported the issue daily to staff, with mainly just excuses, and no change in the issues. Having a background in IT, it was more frustrating to get replies that made no technical sense. Surprising that Comfort Hotels would not have better standards for this issue.

The room is kind of smelly they can address that before renting it out everything else is okay

I cannot believe this hotel is listed here for booking when the entire facility is full of MOLD

Consider keeping the indoor/outdoor cat- outdoors especially since it walks around the kitchen area throughout the day by the tables and eating areas. It also begs for food whenever you’re trying to get on the elevator or just sitting watching tv.

It wasn’t the best hotel, roaches was in the bathroom

The two times we stayed here we had to change tooms

Jackie was amazing, super friendly and professional. 5stars

The location was desirable, and the staff provided excellent service. While the room was clean, an unpleasant odor was detected. The carpet exhibited a damp quality, and the pull-out mattress was stained due to rust from the bed frame. Furthermore, the elevator was non-operational for a significant portion of our three-day, two-night stay.

Horrible customer service

TV was not working for my 2 day stay. Could not watch TV, and hotel had a very dirty smell, and carpet was dirty.

It was good

Looked very outdated had broken faucet, missing drawers the most chipped up and stained bathroom door I've ever seen. moldy shower head ac wasn't working properly we were sleeping in heat.I've paid the same amount for nicer looking places. Staff and breakfast were really nice but the place just needs to be completely renovated

There was a roach in the room and the furniture was not clean. Do not s

The location had everything close. The back parking was a little scary. Not many cars and had a couple needing help. I helped them jump off their car but I felt like probably wasn’t the best idea. It could have went bad and no one around and back door doesn’t work

The hotel was dirty half of the wall sockets didn’t work four of the lights didn’t work. The bathroom was dirty. It was smelly. The carpets felt nasty. I will never go back to that hotel again.

The stay was good for the price. All the doors are not accessible except for the front door which if there is only parking in the back you have to walk all the way around. The breakfast had a good amount of options. Had a family and it was a good size room. I would stay again

It was clean and nice staff

The room and shower was dirty and smelled like weed. The smoke detector was covered with a bag with a receipt on it from May. There were no comforters for the bed. We were missing a drawer most of the plugs did not work.

I

Pool needs some love. But everything else was very good.

Clean and large rooms

Location was good and staff was friendly. Our toilet did not work . We called and two ladies came and said they fixed it. We were leaving to our event and did not check. When we got back at 1 am it was still not working. Super inconvenient. No discount was given for lack of use of toilet.

Would stay again

Excellent breakfast I don't have anything negative to say about this property.

Room was clean and housekeeping did good job. Front desk was prompt. Pretty quite stay.

Good great time

Quite

It was quite and clean

Convenient to the Greek Consulate. Requested an acccessable room and didn"t get one, water in the tub would not turn off, elevator made loude squeeling sound as the door opened and closed and banged up against the stop when it closed, Outside access from the pool area was out of order, AC maintenance was being performed and resulted in a bad smell at the end of the hall, breakfast was adeqauate but sparce, paint was pealing off the bottom of the bathroom door, hotel needs a fresh remodle.

The owners and the housekeepers and all the people working there are really good people

My stay was exceptionally comfortable and pleasant. The front desk functioned efficiently; all staff members, from morning to day to night personnel, exhibited remarkable friendliness, helpfulness, and professionalism. Both check-in and check-out processes were remarkably smooth. We would certainly stay again.

Checked in late night. In morning noticed black mold on the curtains above the AC unit. Checking out I informed the desk agent who gave excuse they had plans for renovations in future. As if they wont address the issue until then.

No tv ,no extra pillow ,ac not cooling

Key card didn’t work good at all . Get all the way to 3rd floor and had to come back down several times . Also water wasn’t hot at all !

Immediately upon arrival I saw a lady of the evening working in front of the hotel. I went into the hotel to be hit with the very heavy smell of skunk weed filling the lobby to find no front desk attendant! This property made me feel very unsafe therefore I refused to stay at that location! The possibility of being trafficked was very heavy on my mind! There should be a disclaimer when booking this property warning of the terrible neighborhood and dangerous conditions!

It was nice

Our room was pristine clean, but the property is dated and the outer portions are a tad run down.

This place is absolutely disgusting. Expedia does not look at anything it recommends

The carpet is old and neglected. I also saw a smashed bug on the wall that made fear bedbugs. I’m cleaning everything. This is close to a pink building that is an all-night club.

Quiet stay. Room is a little outdated but everything else waa ok.

Very tentative people

Property outdated

Room was spacious and clean. Breakfast was okay. Pool and hot tub were not heated. It was one of the reasons for the stay at this location close to the golf course. Disappointing. I would not select this location again.

To begin, on our arrival to the hotel it immediately smelt of cannabis/marijuana. Once we got our key card for our room, not even 15 minutes passed and we could hear the shouting and throwing of objects across the room in the room next to us. My son recorded a minute long video for evidence. For safety reasons, i decided it was not a secure loaction for my family. When i went down to to speak to the front desk associate he only called the room to tell them to keep it down, he didnt offer to give us a replacement room, or to send security to check on the room. On our request for the general managers information, we were denied several times until he said he would return on Monday at 10 am. After insisting several times again, he gave us only the GMs first name but no contact information. To say the least i was VERY unsatisfied and I have video proof of the shouting, where can i send this video to?

My stay was good the only problem I had was my son needed to use the bathroom and asked the guy that work nights did it have a bathroom his response was no I guess he thought my son was someone off the streets before he realized he was with me.

Personnel very helpful

Very quiet and spacious. Property is a bit dated, but if you are looking for a place to stay the night then this will do.

Great affordable

N/a

In the bathroom, the door was beaten and the mirror gone (I won't even wonder what happened there). The bathtub hadn't been upgraded (the hotel photos show new shower stalls) and I showered in tip toes trying not to touch around since there was black stains on the corner caulking (mold, dirt, who knows). The shower head was clogged. Toilet paper holder set too back from the toilet and some contorting was needed to reach it. Amenities where more than expected (included a shower cap, seldom offered by hotels nowadays). Check in and check out was quick and smooth. But, as it is, I would not stay again.

Quiet, nice room. Could use a bit better cleaning of walls and doors.

The staff was nice and very professional, but the rooms need a refresh( painting, working lamps, functional Tv). The bathrooms look very old and outdated.

Very accomodating.

Our room was clean, staff was nice. We had zero problems during our stay. Would definitely recommend and stay here again.

I liked everything there was nothing wrong with this location

Just short weekend trip all good

Hotel needs to be updated. I killed water bugs in my bathroom. Very drafty. Furniture looks like the 1970’s. The staff was great but I won’t stay there again.

Ac didn’t work

Excellent service

Staff was mostly helpful when needed. Biggest complaint is how disgusting the room was. The carpet was filthy and needs to be changed to smooth floors. The shower never got hot and fluctuated from warm to cold. The room smelled of humid grime, pull out bed from the couch was stained and well worn. I hope this place gets major renovations, I wouldn't stay there again otherwise. Ive stayed in multiple CS hotels and theyre usually pretty decent, this is by far the worst.

Staff was friendly, breakfast was good. Check in was sketchy as we were assigned a room being worked on, obvious mistake by the counter. Next room was okay, mattresses were well used, Sofa bed was badly rust stained.

The hotel would not honor the agreement Expedia arranged. We had to pay full price even though we had already paid half through Expedia. They said we needed to get a refund from you. That is $60.68

Me and a friend booked this hotel in Houston for Halloween weekend. Another friend that lives in Houston came and got ready with us and we headed off to a fun filled night in our costumes. When we got back, the security door latch had locked on its own and we couldn’t get back into our room. My friend’s keys were in the room so she couldn’t leave to get her son. We went to the front desk and the guy had such an attitude that the door locked on its own as if it was our fault. Then he said he’ll “compensate” us for the inconvenience by providing us with another room for the night. We literally had no other place to stay, so him giving us another room was not compensation. We were forced to just sleep in our costumes in another hotel room because maintenance wasn’t coming until late morning. I will never stay here again. Customer service was awful. On top on that, the place is completely ran down.

I expected more, I will not book in the future.

Everyday I woke up, there was a cockroach in the bathroom. The shower curtain also had little egg-like dots all over it

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The property staff was nice and it was very clean and quite & if I had to stay here again I definitely would

I love the hotel and the staff are very friendly and helpful. It’s just amazing.

Clean

No hot water, the bathroom door didn't close, microwave didn't work, sketchy area. Find somewhere else to stay.

Pleased

It is a shame to accept people in when they have no running water. We cannot use the bathroom, we cannot shower even brush your teeth. We didn't know until we found out .the room phone is not working and when i went down to ask, i was told it would like 30 minutes.we checked in late midnight it was too late to leave. They couldn't even supply water bottles. I have never seen this even in the countries at war.

Customer service

The property could use some work on cleanliness. The rooms need to be disinfected and cleaned really good.

2nd stay there. The rooms are really nice. I prefer the higher floor rooms to the one I stayed in this past time on ground floor handicapped room since upstairs was truly perfect and lower I could tell renovated but it was good too. Good price for the hotel. Safe with a walkable gas station next door just thru the gap in the hedge. I like the man because he is quick! He checks you in fast and just says sign here and gives the keys. Checkout I have a small complaint maybe I am just a grouch but I was in a hurry I want to just drop the keycard and barely slow down but the woman made me wait for some reason and gave me a lollipop lol which I think she may have misread my kindness cuz I really was in a hurry Monday morning and will probably just walk out and take the keycard and not say a word to avoid a slowdown next time. But whatever that’s just my constructive criticism and it was only a moment. The breakfast was best free hotel breakfast I’ve had in a very long time since pre covid. It’s a quiet hotel. The area is a microcosm of Houston in general. Some sketchy things mixed with high end luxury business. I felt my car was safe parking in front and the staff pretty much keeps an eye out that front door. In the back I just don’t know. Side probably has enough eyes on it to be safe tho.

Breakfast is good, hotel is a bit old and not clean

Not very clean needs upgrades

Great for the prices

Front desk personnel not friendly

I didn’t hear a peep. Quick check in. Elevator straight to room. Excellent clean room.

It was very clean, had plenty of towels and toiletries. Very nice clean breakfast area and beautiful features upon arriving through out the hotel

The stay was fine, but I’ve stayed here multiple of times in the past and this time it felt more run down. We could hear our neighbors from across the hall and our mirror was off the door. The only door to come back in from the pool was the entrance to the hotel. The pool didn’t feel safe. My favorite part of the stay was the lady at checkout, Jackie (I believe was her name). She was very down to earth, and took care of me and my family!

Okay.

The front desk service were very friendly and helpful. The room, not so great. The ceiling fan was full of dust, the couch looked dirty and old. The whole furniture look old and the room looked run down. Beds were ok.

The property had no electricity, even though it was advertised they were open. You could not check into the room or enter the hotel. This is fraud.

They sold out our room from under us. Had to find somewhere else. Very rude! Especially after being at the cancer hospital all day for the 4th time with my son!

Do not book at this establishment. I had booked online for the a night, when I arrived at the location. Hotel looked abandoned. Called hotel number that was provided on website and was unable to reach anyone. customer service was horrible.

I was not able to check in hotel didn’t have a power please issue a complete refund. It was very disappointing. I just want my refund back as quickly as possible.

Hotel was closed due to power failure from Hurricane Beryl. We were not able to stay and I need a credit immediately!

I stayed in a suite with my 2 kids. The hallway to get to our room on the 3rd floor felt like 2 steps from hell. The pool was “not working” the whole weekend and we weren’t told this until after we checked in. There was a sofa bed and the front desk people refused to give pillows or linens for us to even use it. I asked for 2 pillows and was told that there were already 6 pillows in the room. I asked for sheets and was given 2 blankets, 1 unusable because it was stink. They refused to give us more towels unless we returned the dirty 1s. I told them no problem, they could get them and I was told that nobody was there and I had to bring them. The housekeepers were nice, and although they didn’t speak English, they had translator apps on the phone and it made it easy to communicate. Guests were smoking inside the lobby/dining area. Dogs barking at 5am, smh. Overall, I wouldn’t stay here again. We’ve had family stay here before, and they said it was like this but there’s new owners. HORRIBLE!

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Good and clean

Toxic noisy room. Lights went out. And had to still stay there.

Gross!

This property is not up to the standards I have come to expect from Comfort Suites. The building is very old and in poor repair. Even the lobby was filthy and looked like it had not been cleaned in a long time. Paint is chipping off everywhere. The listing says it is "near the Galleria" but that is very misleading. It is in a completely different run-down neighborhood that is scary. Meanwhile the rate is still as high as Galleria hotels. Not a good value.

Good

What I didn't like is the shower has a low water pressure and the room had a strange odor.

Property was clean, breakfast was good and the staff were friendly.

Doors did not work properly to come back inside hotel if not coming in front lobby

Good

Near to shoping and eating places

The entire experience was quite disappointing. Service was lacking amenities were lacking cleanliness was lacking and overall I was very disappointed and paid $167 for a room that was not worth more than about $50 I will never stay there again

It was the worst hotel I've ever stayed in in my life. The first room I was offered smelled bad as soon as I entered. The water didn't come out strong, the water was cold, and the TV didn't work. When I complained, I told them that the water from the original shower was not hot, so I moved them to another room, but the water in that room came out hot. It was a lie. The door key to the other room did not work over time, so I changed it three times, the bathroom was dirty, and the toilet kept making noises and I couldn't sleep. It is foolish to pay to stay here.

One lady named Jackie was very helpful and friendly, the only thing the property had in its favor. Dark and Dirty

Breakfast was good. Lots of parking options. Guy at the front desk was friendly and welcoming upon check-in. It’s a good value stay for the price of the room.

Breakfast was the best thing about this place and the size of our room Said it was 320sq ft but I dont think that it could have been more than 300. The pool area was nice and they have a hot tub but that definitely needed to be cleaned. It was. Looking overly cloudy.