Holiday Inn Express Jacksonville Beach by IHG

Good

We have stayed at a lot of holiday inn express due to kids sports. This is by far the nicest one. Very nice amenities quiet rooms and comfortable beds. We will definitely stay here again!!

The staff was professional, pleasant & helpful. Carmen in particular at the front desk was a real jewel. The pool was very nice and clean and the proximity to the beach was a super win.

Room was great. We did have a problem with people in the next room partying into the night. Called desk. Eventually it settled down. Area around hotel kind of sketchy, teenagers hanging around the lobby area and outside.

Everything. The rooms has great blackout shades keeping the outside light from getting too bright in the room. Available amenities and quiet Not enough parking

Superb

Everything Nothing

Very good

Nice staff, fairly close to the beach, breakfast was decent. No comment

Good

It was a room I booked a hotel room, checked in, tried to cancel 2 hours after purchase on your realize I was out 225 dollars. I will never check into this hotel even if it's the cheapest I will find something else. I don't care about anything else besides the principal. An hour after a certain time I'm not eligible for my refund I learned my lesson and realized money is not as important as common decency.

The location My water didn’t get hot it was warm but not hot.. and I love hot showers

Very nice location and clean place.

Loved my stay- clean and close to the beach

Superb

Very good

Exceptional

Poor

Nice

Superb

Perfect location I had a terrible first impression when I checked in and met Noah, the PM front desk associate. He was rude and unprofessional during the check-in process. I informed him that the reservation had already been paid for, but he proceeded to charge me a second time. Throughout the interaction, he continued reading his Tom Clancy book and ignored my questions. Fortunately, I met Carmen and Kim the following day. They promptly addressed the issue and ensured that the duplicate charge was refunded. One suggestion: Noah would benefit from additional customer service training to improve guest interactions and professionalism.

The hotel and the staff were amazing! My family had a wonderful time there, the rooms were clean and a good breakfast! Excellent location!

The check in process was easy and quick. The room we stayed in was clean and nice. The hot water in the bathroom stayed nice and hot. The breakfast was nice with cold and hot food items. Staff was great!

0

Showed up and hotel was overbooked havent recieved my money yet Horrible

Loved the clean environment.

Exceptional

I loved everything about the property.My hotel room smelled clean. Staff was nice. We enjoyed our stay.

Location Clean and room size Not sure what it was on Saturday night but I felt like I was in a dance club. Lots of heavy bass. There were no noticeable clubs outside the hotel so it must have came from a room

Showed up and hotel was overbooked havent recieved my money yet Horrible

Staff - professional and welcoming Location Clean and room size Not sure what it was on Saturday night but I felt like I was in a dance club. Lots of heavy bass. There were no noticeable clubs outside the hotel so it must have came from a room

Very good

Good

Exceptional

I canceled my reservation 2 days in advance, which I had been told I could do. They refused to accept my cancelation, so I paid $169 for a room I didn't stay in ( and which they re-rented to someone else. I will never stay at a Holiday Inn again. See above

Loved the coffee machines! Wish the pool was in a different location. Beds and pillows were very comfortable. Liked having the shampoo, conditioner and body wash on the wall, but the print was too small to tell them apart easily. See above. Also wish your price was less.

Loved the coffee machines! Wish the pool was in a different location. Beds and pillows were very comfortable. Liked having the shampoo, conditioner and body wash on the wall, but the print was too small to tell them apart easily. ? See above. Also wish your price was less.

The stay was great. The rooms were nice and clean. The idea of having the toiletries locked in the shower and at the sink but nothing by the tub. The complimentary gift could've been better. Water and a small bag of pretzels ☹️ Never had to pay at check in. The gentleman that was there never addressed me. Never said one word to us from checkin or each time we entered the lobby while he was there. Always looking at his computer screen.

The stay was great. The rooms were nice and clean. The idea of having the toiletries locked in the shower and at the sink but nothing by the tub. The complimentary gift could've been better. Water and a small bag of pretzels ☹️ Never had to pay at check in. The gentleman that was there never addressed me. Never said one word to us from checkin or each time we entered the lobby while he was there. Always looking at his computer screen.

Exceptional

The staff was very friendly and helpful!! It was great to have a clean comfortable place to stay. Plenty of good places to eat nearby! Whether on a fun family trip, going to the beach, or in town for a Mayo Clinic appt, I’d highly recommend this hotel!!

The pool needed to be cleaned

Mostly nice The pool needed to be cleaned

Good

The bathroom was nice. Everything. The staff was not very accommodating. I was given a room I dint request and of lesser value than what I paid for and was told there’s nothing that could be done. There was also no ironing board in the room. And the ice bucket had two USED tea bags still inside of it. There was also no complimentary waters, welcome packets or Togo bags.

The bathroom was nice. Everything. The staff was not very accommodating. I was given a room I dint request and of lesser value than what I paid for and was told there’s nothing that could be done. There was also no ironing board in the room. And the ice bucket had two USED tea bags still inside of it. There was also no complimentary waters, welcome packets or Togo bags.

Clean room and comfy

Super nice staff, quiet room - great stay!!

It was ok, we probably won’t choose that hotel in the future

Exceptional

I canceled my reservation 2 days in advance, which I had been told I could do. They refused to accept my cancelation, so I paid $169 for a room I didn't stay in ( and which they re-rented to someone else. I will never stay at a Holiday Inn again. See above

Kim is accommodating manager All staff friendly Better than some resorts I’ve stayed

Good

I enjoyed my stay Nothing

I enjoyed my stay Nothing

Very good

Very good Nothing

Nothing

I was charged for my service dog, $35 +tax!!

The lil smell in my room and 2nd floor nothing major but overall I loved it

Price, close to the beach Booked two beds, but recieved one bed. Was told by staff that there is no guaranteed selection when booking through "booking.com" and that i get whatever room i get. This was difficult, i am a father and a retired disabled vet who was with my adult daughter. I had to request a rolling hospital type looking twin bed to sleep on and it was uncomfortable and got im the way of using the desk im the room. We had to do eveything in the bed.

Booked two beds, but recieved one bed. Was told by staff that there is no guaranteed selection when booking through "booking.com" and that i get whatever room i get. This was difficult, i am a father and a retired disabled vet who was with my adult daughter. I had to request a rolling hospital type looking twin bed to sleep on and it was uncomfortable and got im the way of using the desk im the room. We had to do eveything in the bed.

Exceptional

The Inn did not have hot water for my entire trip. The best I got after complaining twice was warm water and was told that it was 80 degrees and that it is not steaming hot but hot enough. Wow!! Not happy at all.

It is exactly as described. Very pleasant stay. Can’t state anything negative about this hotel. Not ritzy and not shabby. Just an excellent standard hotel that’s perfect for the my traveling needs.

Was ok place for the area

Bed was comfortable. Breakfast was good. Shower was great. All good

Nothing

Everything was good

The room was decent size and the bed was fairly comfortable. There was hair in the shower floor and long like the maids I saw. None of the staff great you or say hi. My room was next door to the staffs cleaning supplies room. Don't stay in room 204! The cleaning staff is inconsiderate of being quiet and banging stuff against the walls at 6:30-7:00 am. The room smelled like someone sprayed an entire bottle of teenage AXE spray. Super strong and overbearing. No complimentary water bottles. The rooms are far from the elevators.

Comfortable and clean

I’ve stayed here before and have always had excellent service. The rooms have always been clean, comfortable, and roomy.

Great stay at Holiday Inn Jacksonville! The location was perfect for a beach weekend, the room was clean and comfortable, and the staff was friendly and helpful. Easy check-in, solid amenities, and overall a smooth, relaxing experience. Would definitely stay again.

Location Small parking lot

Breakfast was awesome and the breakfast host was so sweet!!

This hotel was in a good location, lots of stores and restaurants nearby. The hotel itself is well-maintained and clean. Room was clean, comfortable, nice beds, multiple pillows. The bathroom actually had a separate shower stall and bathtub (which was a nice size). Breakfast is included and offers a good variety, hot food, cold, danish, and a great coffee maker! Friendly staff.

Good Nothing

We did not have a beach view which we didnt request. However, the beaches are withi. Walking distance. The staff & rooms were absolutely prestige!! Clean, stocked, cool and the separate shower and tub were a plus. Id recommend this spot to everyone. PLUS, If your a dog lover we took ours and not one issue!!

Stay somewhere else by beach

The room was clean and the staff was friendly. We did not get a chance to try the breakfast. Parking was plentiful!

.

Staff was very friendly, especially Noah. He was exceptional, helpful, professional and so friendly. The breakfast was below average. No variety and not at all appetizing. Same selection every day and none of it was good. I only chose a hotel that offers breakfast and this was by far the worst.

Wasn’t as clean as it usually is, but it was Spring break and crowded

Always great staff and close to everything. Pretty clean and breakfast is great

Good clean place to stay

Its always very comfortable and friendly staff

Location cleanliness Everything was fine

Everything was nice with breakfast need more non pork items for those who don’t eat pork like turkey sausage or bacon Need more non pork items

Very clean, breakfast was standard and covered the basics.

Clean friendly very nice

Great staff

Still waiting on my security deposit

Everything went as expected, we love Holiday Inn Express. Our Family stands by this hotel and has for years. We will always stay here at them. N/A

We was staying overnight to leave out of cruise the next day. The hotel was very clean, with great breakfast with all that was needed. The staff was very helpful and nice as well. If in the area again we would defiantly stay again.

Great bathroom and comfortable bed

Breakfast was cold

Loved the tub ❤️ N/a

Hotel was clean, quiet and had a great location.

Very clean!!! Good location - close to the beach (less then mile) and close to everything - groceries and ext. Free parking.

Could walk if needed to Or drive easily

The room wasn't as clean as I would have liked it to be.

Great hotel, very friendly, free breakfast!

Great location for Jax beach and Players Championship

The room was at the end of the hallway on the backside of the hotel, away from the main road. It was extremely quiet. The room was very big and nicely appointed. There were enough hooks in the bathroom and it was 0.75 miles from the beach

Overall a very convenient and clean facility.

Very nice and convenient!

Was a good experience. The walls are seem to be thin as we could hear a lot of noise outside. Do wish the tv had more channel options i.e. netflix etc

Our room was roomy and comfortable.

Everything was great

Room was very spacious and clean. Staff were very nice

Location.

Excellent servive. And the room spotless

The front desk staff was courteous and helpful when we checked in.Our room was clean and spacious that we stayed in. My fiance and I Definitely would stay at this hotel again.

Room was very clean. Staff was very helpful and courteous. The breakfast service was great!

Staff were ok, location did not like. Hotel could do better job with security on the grounds.

Despite this advance notice, I was informed upon arrival that I would be charged an additional fee for failing to check in in person, while still being charged the full rate for both nights, including the added fee. At no point during my call was I informed that an in-person check-in was required to avoid this charge. Compounding the issue, the front desk attendant was exceptionally rude and unprofessional. She questioned why I was checking in late (which is neither relevant nor appropriate), initially refused to explain what the late fee was for, and handled the situation in a dismissive and hostile manner. I have never experienced treatment like this from hotel staff, nor have I ever been placed in a situation where payment felt coercive rather than transparent or fair. This experience was deeply disappointing and completely unacceptable. I will not be staying at this property again, and I strongly urge management to review both the late check-in policy and the conduct of staff to prevent similar situations for future guests.

Check in was seamless and front check in personnel were extremely helpful

Hotel was clean, breakfast was perfect.

Staff was great, Reception & morning kitchen attendant were pleasant folks. Room was as expected. Only drawback was shower hot water did not last, & my showers are 5 minutes or so, perks of no hair to wash, I guess.

No problems was satisfied

Very nice clean room. April was

Everything was awesome, stay here everytime we visit, staff was great and made suggestions on where to eat.Dockside is amazing place to eat.

Helpful staff, lovely room.

Great for the quick stay!

Great spot for the money and so close to the beach.

Great breakfast and attentive staff.

Room was not clean the room smelled strongly with bleach and cleaning product. Staff was very disrespectful. Would not recommend staying here had to check out on the same day I checked in front deck said I did not check out and did not want to refund any of my money.

Great location, clean and quiet rooms!

Parking was nice and easy

Yes

Every time we visit Jacksonville we stay here. Clean food is always good

Very clean and comfortable room. The breakfast was very good. All the staff are attentive; the reception staff and the person who works in the breakfast area are very attentive and well-organized, ensuring everything is available and clean.

limited parking

My stay was fine.

No hot water in shower lasted about 2 minutes both nights. Advised front desk about problem nothing done!

BREAKFAST WAS GOOD

Clean, quiet spacious room, great breakfast and great location

Very very nice, especially the breakfast

Staff very friendly, no charge for parking; breakfast was good.

The staff was very friendly and accommodating. The hotel was decorated festively for the holidays. The room was clean and comfortable.

Room was good, but had a strong smell of bleach/cleaning solution.

Staff is terrific and the room was very clean and comfortable.

Great location

Convenient

The room was very clean, spacious and there was a good variety offered for breakfast.

Overall very nice and comfortable

Yes

Great front desk services, clean place, 24 hour coffee services in lobby. Overall good experience!

Service

The room was comfortable, updated, and immaculate.

The check in was simple and a room was ready for us before check out time. We were able to rest and sleep well during our stay in Jacksonville Beach.

This is my go to hotel each visit. Absolutely amazing and convenient for activities, quick shopping.

Staff was great.

The mattress was awful. It was lumpy and not comfortable The front desk staff was awesome. Friendly and attentive

Clean room, courteous staff, good breakfast but walls are far too thin.

Breakfast was better than some I’ve had. The morning when bacon was available was better. Eggs weren’t my favorite.

Cons: Room is basic and outdated. Lighting is horrible. Had to do my make-up up against the window for light. Ran out of hot water in the shower. AC didn’t work, had to call someone in the next day to fix. Had to call the police because the room next door had loud music on from 10p-3a. Not the hotels fault though. I called the front desk and they tried to reach the customers but had to call the police to gain entry into the room because there was no response to calls or knocks. Just an all around bad experience for me.

Everything was top notch

Thanks for Everything ,yes everything was fine except breakfast:)

The staff were corteous and polite. The room was spacious and clean. The complimentary breakfast was great. The location was perfect for my weekend get away. I highly recommend this place.

Clean room

Everything about the hotel was perfect. Very clean, blackout shades in the room, food was fresh including oatmeal, eggs, yoghurt, etc. Fresh cinnamon rolls. Professional front desk. We will be back

Very clean and comfortable room Staff friendly and helpful Handicap parking close to doors

Clean room staff was wonderful parking was available. I was just disappointed. The pool was not open.

Great place and location friendly

Easy parking. Quick walk to the beach and boardwalk with concert venue. Room very clean and quiet. Nice breakfast. Variety amd clean.

Already commented on room and staff. Parking lot felt safe and well lit. Was not there to shop

Nice staff, lots of noise 2 in the am

Large rooms, nice breakfast and coffee set - ups. Friendly Staffers. Good location. Convenient, easy parking

Will stay again.

The staff at the hotel was very friendly and kind and the rooms was so comfortable & Cozy , a very family-friendly oriented environment!

Clean room

Better parking than RIGHT ON the beach. In the middle of food and grocery store and shopping. Very convenient and close enough to Mayo Clinic.

It was very quite and in a convenient location

First time in the area and a great place to stay for easy access to multiple areas for walking.

Staff was great location perfect

Nice hotel, very close to everything!! Breakfast could have had better options, had same thing 2x in a row, coffee was top notch, my son loved the cinnamon rolls! Front staff was friendly, laid back, some supplies were not replinshed as should but i would return.

Clean and good staff.

There was blood on the sheet & comforter/ phone was not working. Went to front desk & was given new set. It was after 11 pm when we noticed the blood. We had a late checkin. Girl at front desk was kind but swamped with other people's issues and sh was alone.

Clean beautiful rooms. Great staff.grwat breakfast. Great staff all around.

Everything

The rooms were clean and the staff very friendly.

Friendly staff and clean room in a convenient location

Super comfortable beds, awesome bathroom, good coffee and breakfast and very convenient location, all for a reasonable price! We will definitely stay here again!

The bathroom was quite impressive. The beds were comfy. The breakfast left quite a bit to be desired.

Staff was amazing! Rooms very clean and spacious. Super comfortable beds and pillows. Very soft sheets.

Well cared for!

Good stay

5 minutes or less to the beach or to Adventure Landing! Walkable to some shopping or snacking options. Circle K near by for gas or other necessities. Great stay!!!

Good service - very friendly. Somewhat loud with traffic outside our window but much better after 10 pm.

The staff were friendly, check in was easy, hotel was kind of clean, room was clean, towels were like sand paper very uncomfortable to dry off with, beds were soft and comfortable, breakfast was good except for the homeless man trying to take items with his dirty hands.

Great stay!

Everyone was friendly.

Quick over night stay . Everything was great !

Excellent location, affordability, and cleanliness

Clean rooms nice bed great breakfast courteous staff spacious parking cold air and a nice place to stay

Great choice in hotel stay.

I had to take a cold shower. No hot water in shower. My room was on a very busy street and it sounded like vehicles were in there with me. Now i cannot get thru to a real person to find out about billing discrepancy.

Our room was great and breakfast was far better than most.

Not noisy

Clean, comfortable and kind staff.

I really liked the hotel. Great breakfast, good mattress, good pillows, and a great bathroom. I just think the staff should wear uniforms to improve identification.

The room we got was super clean and the bathroom was VERY spacious! The beds were comfortable. Everything we needdd was stocked. There was even a chaise lounge for reading! Loved the Keurig coffee maker in the room. The lobby had a coffee machine that ground individual cups of coffee. Breakfast area was clean and well organized. Our stay was very pleasant.

Nice stay. Spacious room, and very nice bathroom. Breakfast was good, could be more variety.

Customer service was fantabulous!! 😁

Excellent stay 30 minute walk from the beach close to everything and easy check in I enjoyed free breakfast free liquid dove soaps. Everything was very close to location

Very quiet

Clean convenient and close to dining

The only thing i did not like was the pool area but other than that everything was good.

The staff I encountered were professional and nice. Property was clean and comfortable. The only issue I encountered was the fridge emitted a rather loud noise. With my hearing aids in, it was a minor irritation. With them out, it was still loud, but could tune it out when sleeping. Other than that, I’d stay there again.

The staff were friendly and the hotel was clean. This made our stay very pleasant.

Loved the spacious room! Bathroom was awesome with soak tub! Probably one of the best amenities was the Keurig coffee maker! 5 stars!

Everything was nice. Food was delicious and staff was nice. Just wished housekeeping emptied the trash

N/A

Great location, very clean and excellent staff…

Great stay, nice location!

The hotel staff was very friendly and rooms, hallways and dining areas were clean.

Great

It was great staying here. Very clean

The staff was very helpful and nice. Short walk to the beach.

I like the fact that the bathroom had a tub and a shower. Bed was pretty soft and confortable. Free and Self Parking. And courtesy Wi-Fi are always nice.

Ubicacion conveniente. Buen parqueadero. Habitacion amplia, muy comoda y el desayuno estuvo bien, todo muy limpio.

I would definitely stay here again

Great place to stay very near Jax beach. The room was clean and the bed comfortable. Little tip: just take an Uber to the beach to avoid searching for and paying for parking and/or long walks.

Great area close to everything.

The location was nice and quiet.

Great service and clean rooms also the breakfast was good and pleasant personal

It was good

This property was easy to find, conveniently located and had plenty of free parking. The rooms and beds were comfortable and everything was very clean. The free breakfast was good with plenty of options. Staff was friendly.

.nice parking garage

Carmen and the rest of the staff were amazing.

Clean and well upkept property on the outside. Greeted by friendly stay for a super easy check in , room was clean and comfy easy to check out . Would stay again anytime

Nice hotel, clean, great breakfast & super attentive, friendly staff!

Perfect location and staff were friendly. Def recommend and would stay again

The staff were very helpful and polite. The entire stay was wonderful

I had a good stay here. Nice and quiet. Comfortable room. The only drawback was that there was no liquid soap and shampoo in the bath, they were only in the separate shower. Guess I’m the only one who takes a bath. 😆

The staff was personable, the room was comfortable, and the campus was clean.

I loved the stay but the only complaints were the refrigerator was not clean and the usb ports between the beds was broken. I would stay there again.

Nice

Perfect!

we had a really enjoyable stay. thanks

It was extremely quiet but the beds are so hard. They don’t accommodate you if you don’t eat pork therefore breakfast without meat

Very comfortable and decent breakfast.

Very clean

Dry pleasant staff. Good restaurants nearby.

Perfect spot for a relaxing getaway

Comfortable stay

April the Manager! as well as the other front desk folks.

Clean very efficient friendly would recommend to anyone ! Only .10 blocks from beach 15/20 minute walk. Close to grocery store.Breakfast was good clean area.

Just a wonderful environment all around!!

More value here than Hampton. Clean and friendly staff. Huge bath tub.

This property was clean and updated and there are things to do within walking distance.

Close to the beaches, clean & convenient

Breakfast was tasty

My daughter had an appointment at the Mayo Clinic. And stayed at this hotel, the staff was very kind and helpful. Thanks to Brandon for all his help and compassion.

Great customer service. Easy check in

Nice place

Staff were wonderful and the accommodations were very clean and pleasant.

Nice clean room and quiet for a good rest.

Very impressed with quality of facilities. Will use this location again.

Breakfast not so good

I stay in Jacksonville once a month because of my Post Bone Marrow Transplant follow up appointments at Mayo Clinic. The staff are always nice and helpful. The rooms was nice and clean.

Polite helpful staff, very clean and nice rooms

Great breakfasts

we are really pleased with the hotel. breakfast was good, clean, smells good. good location.

Was there overnight before Mayo Clinic appointment

Good breakfast variety

all good.

Loved it here, can’t wait to come back!

It is loud on a busy street with paper thin walls, we heard drag racing at 3am, sirens of police, constant traffic and hoking.