Extended Stay America Select Suites - Jacksonville - North

Everything is GOOD! Need 2 Elevators

There was roaches everywhere it was absolutely disgusting The roaches have to pay for towels and toilet paper

Exceptional

Pleasant

Saw 3 roaches within 10 minutes of being in the room. Left and asked for a refund, they denied. This place is terrible.

Roaches everywhere bed was dirty ?and the TV didn't work ?

Nothing Roaches everywhere bed was dirty

Pleasant

Location and the front desk guy was super nice The room was not clean, trash still in the trash can, floors were not swept or mopped. Tv turned on that’s about it. Had a whole party going on in the parking lot people up and down the hallway all night and the people staying above super loud

Location and the front desk guy was super nice The room was not clean, trash still in the trash can, floors were not swept or mopped. Tv turned on that’s about it. Had a whole party going on in the parking lot people up and down the hallway all night and the people staying above super loud

The only thing I liked was the price. They had a sign out saying they no longer served breakfast at that location. The room was not cleaned the way it should have been it smelled musty and we saw three Roches running around. There was mold in the bathroom and stains on the walls. Paint was coming off in the room and bathroom.

The only thing I liked was the price. They had a sign out saying they no longer served breakfast at that location. The room was not cleaned the way it should have been it smelled musty and we saw three Roches running around. There was mold in the bathroom and stains on the walls. Paint was coming off in the room and bathroom.

the kitchen had nothing to use for cooking. room was clean but had roaches. did'nt get much sleep from noise in room above me. I would not stay at this site again but will stay at another extended stay hotel

I had to wear two hoodies, a mask, and glasses just to feel somewhat protected. They clearly tried covering the smell with bleach, but the cigarette smoke completely overpowered it. I didn’t even feel comfortable taking a shower after seeing a roach on the rag/towel provided. The sheets had stains and holes in them, the walls were dirty and dented up, and overall the entire place looked poorly maintained. I asked about switching rooms, but there was no staff available at night, which is honestly unbelievable for a hotel. When I called to report the issues, the lady on the phone acted like she didn’t care at all. This was by far one of the worst hotel experiences I’ve ever had. I do NOT recommend staying here unless they seriously fix the cleanliness, pest issues, and customer service. Never again.

Smell of cigarettes fills the entire facility. As soon as you walk in the room it smells HORRIBLE. And we seen at least 3 roaches within a minute of walking into the room. Needless to say we left immediately.

I had stay there

Disappointing

Literally nothing! Hallway smelled of strong cigarette smoke, killed small roaches upon entering the room, outlet cover cracked, rust on fridge and microwave, absolutely no water pressure for bathtub-the water trickled out, no drain plug at all.

Literally nothing! Hallway smelled of strong cigarette smoke, killed small roaches upon entering the room, outlet cover cracked, rust on fridge and microwave, absolutely no water pressure for bathtub-the water trickled out, no drain plug at all.

Good

The experience was TERRIBLE !!!! First on check in did they did not have enough cards for room keys, unlocked entry to hotel, 2nd floor smelled so bad or cat/ urine, 3rd smelled of weed thoughtout, bugs seen in room and tv didnt work. Overall would NEVER recommend.

Nothing about the stay The experience was TERRIBLE !!!! First on check in did they did not have enough cards for room keys, unlocked entry to hotel, 2nd floor smelled so bad or cat/ urine, 3rd smelled of weed thoughtout, bugs seen in room and tv didnt work. Overall would NEVER recommend.

One word….Roaches!!! They were in and on everything. It was horrible.

Do not stay here at all actually there was water coming from underneath the floor when you walked in the bathroom and the toilet overflowed to the point we were walking in poop/pee water they moved us to another room that was infested with roaches

Staff Roaches

Staff Roaches

Dirty. Bugs crawling all over. Dirty sheets, dirty bed, dirty towels

Dirty. Bugs crawling all over. Dirty sheets, dirty bed, dirty towels

Everything was perfect with my room!

Nothing it was a cockroach den, killed five within ten minutes and booking.com never reached out to me when I left a message. Would never recommend this location for anyone I didn’t like the dead roaches under the bed the live roaches crawling on the walls and bed.

Nothing it was a cockroach den, killed five within ten minutes and booking.com never reached out to me when I left a message. Would never recommend this location for anyone I didn’t like the dead roaches under the bed the live roaches crawling on the walls and bed.

Nothing The front desk and staff

The front desk and staff

Passable

Im never stay there yet I had stay there

Horrible experience

Dirty and had Roaches and they didn’t return my money because they said I pulled the sheets back smh never again

I like the fact when I lost my key in the middle of the night The staff came from downstairs and unlocked the door The key in the front door do not work anybody can walk in The bathroom was nasty they had roaches the lights in the bathroom wasn't working some of the rooms don't have phone some of the rooms don't have working TVs and ACs The front desk close at 10:00 you have to wait and call for somebody to come downstairs The elevator smell like pee being that I was for out of town the old saying goes if it look too good to be true it probably isn't true The price fool me and I might not have photos but I have a video I'm

The room was dirty, very dingy, the remote didn’t work, the fridge was nasty just everything. The worst extended stay I have ever been at. I only stayed one night and got the refund back for the rest of my money. HIGHLY DO NOT RECOMMEND

Cleanliness walls bathroom headboards all dirty, sheets discolored old stinks

Smells bad

Place smelled horrible! Room not clean.

The place smelled of every kind of smoke imagineable. We left after 15 minutes and found other accomodations.

The front desk lady was very nice. she refunded the hotel for us. The parking lot smells of pee, the room was small and smelled of cigarettes, there were holes in the wall, and the floor was coming up. The parking lot had a lot of people hanging out that were sketchy. People ran up and down the halls and were loud.

I loved my stay..if I could have I would’ve stayed longer

I’ve sent 2 separate tenants here to stay while I renovate their units. Both the tenants who stayed on separate occasions left early because of the roach problem. I called the front desk on both occasions and they basically told me to kick rocks. Never again!

Nothing Questionable looking people hanging around all night. Everything smelled like cigarette smoke and marijuana.

Well the hotel was clean and inexpensive I’ve paid more and felt less comfortable other places

The staff was very friendly. It has a kitchen but no dishes or pots and pans. The children that was staying there ran around making all kinds of noise all hours of the night.

The shower wasn't clean and there was leftovers food in the fridge and the bed wasn't really made. There was roaches all over the place and the TV didn't work. I will not recommend this place to anyone. They was smoking pot in the rooms and you could smell it in the hallway. Everything this was so sickening that there was roaches and the leftover food. And no clean towels or wash clothes and not soap in this room. The reason I stay was the first time was wonderful but this last time turn me against it. I feel I should a least get some of my money back. From this. But I know that I won't but it will be nice to because of the bad way it is

Nothing Nothing

The room key did not work so we were unable to leave the room or we would not be able to get back in. The tv didn’t work and the desk clerk was rude

The room had no bedding or tv at the time of check in. on the last day of the stay the room cards did not work and I was locked out of the building as well as my room for over 3 hours. causing a delay in the course I was teaching on line.

place had roaches

I ended up leaving for a different hotel. This place is not sanitary by any means. It was dark, humid, and smelled like cigarette smoke. As soon as we opened the room door, there were German roaches everywhere. The pictures on the site are definitely not from the actual hotel.

Location Everything, there were roaches every we got eaten up by bed bugs and we had to change rooms a total of three times and the second room which was 209 the door didn’t even lock all the way you could shake the handle and the door will still open back up and I love Jacksonville but I will never stay there again.

Late check-in went well and i appreciated it since my flight was delayed. The room, however, had a funky smell and the fridge was in pretty bad shape. It's a good thing i was tired because i was having trouble falling asleep due to the smell.

Roaches in room.

The person working the front was not very friendly

The property manager

It was cozy and quiet.

Clean and quite

Would not Recommend .. Sketchy Place

I made a mistake thinking it would be half as decent as Extended Stay America Premiere. To start it appears that the building use to be an apartment building turned into a hotel. Also seems like they have a contract to allow for homeless or displaced families to live there. It was very quiet and everyone was pleasant. BIGGEST issue is that there was a small infestation of roaches that were constantly being killed. Only ONE towel and washcloth given for 4 people. If you have to stay here then do what you have to do, but it wouldn’t be my first choice.

It’s quite surrounded by stores walking distance and driving, the ppl here are friendly and very helpful

Area aproaching the hotel was overgrown with weds and grass

the guy that check me in had an attitude bed was broken when using the microwave to warm up food roaches emerge from all over the place. I kill about 4, Hotel is off I-95 so you hear traffic back n forth after 12 am

This was the most horrible experience I’ve ever had to deal with in a hotel! We arrive late and there as no one at the desk! Finally when she did come down from the 3rd floor (asleep) she was very rude! The entire place reeks of odor! Once we got up to our room my husband had to keep playing with light switch to even get the lights on! The noises coming from the other rooms and the hallways was so loud we maybe for an hour of sleep all night! As soon as day break came we got up and left!

Property is filthy. The room is filthy and smelled horrible.

Last minute booking while traveling, exhausted and needed to sleep. Hotel smelled so awful of canibis. Many unsavory people in parking lot. No attendant to check us in waited 45 min and no 1 helped us. We had to leave to get different hotel.

Traffic was loud, saw 2 bugs, vape smell in hotel...

The room smell really bad and the light was broken

Roaches in my bath tub.

Walked into our room at 10 pm to over 40 cockroaches everywhere in the room.. we left immediately..

The hotel had a strong odor when you enter. It was very off putting. There is also an $100 deposit if you're booking through 3rd party websites, like Expedia. This information should've advertised. Staff was not friendly.

Nice stay

Ac didn’t cool

Non-smoking room smelled like cigarette smoke, cockroaches everywhere in my room, and had to ask for a roll of toilet paper. Very basic room in a not so nice neighborhood.

Room was not clean and the sheets were not clean. I was charged in additional late fee for checking in late after coming in late for the airport.

Good

everything

The place was really clean and quiet, and the manager Angela was so nice and provided excellent customer service! Definitely will be back

Roaches , toilets won’t flush no night front desk help after 9pm or before 9am maintenance walks directly in on guest without an acknowledgement

This hotel has roaches. We didn't see them until middle of the night and we had no choice but to stay but we left real early. The property is not great and the people working were not that helpful.

Roaches everywhere this property is not fit for anyone to stay at. It is in a very sketchy area of town and it's just nasty. We could not stay there.

The worst hotel I’ve ever stayed at in my life. I’ve never seen so many bugs. There was blood on the cabinet in the kitchen. Thought about leaving and sleeping in the car. Honestly I should have. Would never recommend this place or brand again.

The stay was horrible, my room was infested and the service was below average compared for the money they charged

We couldn’t stay here, rooms are full of bags and cockroach,

The worker's was nice

Excellent, quiet area , tidy, very neat, the bathroom, room very clean, 5: Start ⭐⭐⭐⭐⭐

Roaches!!! Roaches everywhere. I have picture of roaches crawling on the walls.

Roach motel!! They have a serious problem with roaches, on walls and coming out of the outlets. Hotel is dirty, room was not clean at arrival.

Let me start by saying that the staff is very nice they accommodated us with an early unexpected check-in and they were very sweet however the area around here is probably one of the worst areas I've ever been to there were several hotels that were torn down and there's empty dilapidated parking lots and medical building on all sides of you the road to pull down to get to this hotel looks like you're pulling into a forgotten world there are very very sketchy people who go in and out of the hotel at all hours of the night the hotel Decor overall is more of that of a hostel than an actual Hotel our bedspread and I use that word very very Loosely was covered in some sort of oil stains with a big giant bleach stain on it of which housekeeping felt was appropriate to make a bed and have that be the first thing you see when you walked into the room I will try and post pictures the floor in the bathroom is so waterlogged that the fake peel and stick tiles are popping up off the floor when I say we could not wait to leave this hotel we were up at the crack of dawn to check out to get out of this hotel the night before we took three Ubers just to get out of the area and the hotel each Uber driver asked us what are you doing here why are you at this hotel we were definitely catfished by the pictures online the line of residence looking to extend their stay or check out was horrifying the next day

This place was noisy. Doors slamming all night. People screaming, roaches on the wall. No carpet. My bed was on a metal frame. Cops in the parking lot. At one point I thought I heard gun shots .

Horrible experience,by far the worst hotel I have ever been to. The hallway smells of urine and feces as well as roaches crawling around the room and no clean bath cloths

Property was horrible. There were roaches and bed bugs all over the room, three other guests made the same statement about theirs, very poor location. Do not book here! We have requested a refund from Expedia.

Unfriendly front dest.

So many roaches, we didn’t even stay the night. we checked out a few hours after checking in, i would not recommend to anyone. will be calling for a refund, it was unacceptable and extremely disgusting

There is no breakfast like it says and no breakfast to go bags...easy to get to 67 for a night so not bad 15 mins to cruise port.

This hotel is a complete dump. We would not have stayed if it hadn't been for the hurricane and nothing else was available. In fact, I'm not even sure it is a hotel because there are people living there. No smoking policy yet hallways and elevator smelled of pot. Room was supposed to have a microwave, but there was just a hole in the wall. They finally brought a microwave the second day. NOTHING is included and the listing on hotels.com doesn't mention that. Make sure you bring your own pots, plates, and utensils. The kitchen is completely BARE! They don't even provide a coffee maker. The floors are filthy and sticky. Saw a guy going to mop and the water he was using to clean with was completely black. Door hinge was broken, bathroom sink was falling off the wall, and mold everywhere in the bathroom. Room was supposed to have a couch, but there wasn't even room for it. The best part was checkout because we got to leave - although they did try to bribe us with snacks to leave a review. RUN FAR AWAY FROM THIS PLACE!!

Awful

Very clean room and quiet area. It was very good and will definitely recommend for family and friends to stay

Bad check in experience, customer service was basically non-existent, called # on front desk, clerk came up with one eye closed, hair disheveled and saying: "I'm so tired" I wanted to say: "Why did you take this shift?". Water pressure in the shower was so weak, I heard someone snoring (through the wall) all night from the room next to mine. The website said breakfast included, but there was none, very disappointing experience :( I would give ZERO stars if possible.

It was walking distance for public transit

Stay was cool room had to be changed because the first one didn't have a tv, than ac went out half way through the night, microwave didn't work. Even with all this I still give 3 stars I understand things happen and I would still return as I slept like a baby and the front desk was helpful

It was very convenient located, very close to where I was receiving my training, but the place was not very clean at all!!

Roach infested and the customer service was horrible

N/A

Location is on safe

The floors were dirty. My feet were black after getting out of shower and walking to the bed. Website says weekly room cleaning but front desk says bi-weekly. No one is ever at front desk to respond to service requests and when you do call, they say they will add the request to the board. 2/3 days later, it is addressed. Also my phone was not operational in my room. So the front desk could not call to tell me when my room would be cleaned. I would not recommend this place to stay.

3 out of 5

At night they do not have staff in the lobby. The room had a cockroach.

My t

Rooms are cleaned every 2 weeks and if you want clean towels before the 2 weeks, there is a charge

Roaches. Bad infestation.

Maybe I’m tired every time I’m checking in but I’ll wait for over ten (10) minutes before someone comes to the window upset asking “can I help you?” Get to the ones room to be slammed with Lavender Fabuloso; there goes my sinuses. I think the final straw are the roaches, seriously.

Once one gets over the attitude of the representative that checked you in, you have to deal with the property; it’s ran down. The cleaners cover the old sent with Lavender Fabaloso and there goes my sinuses. It’s the closet to work, so another week.

The pay at the front was horribly rude and didn't like her job obviously and was rolling her eyes and the room was filthy. Had to wear my clothes to sleep in and wouldn't even use the bath to shower in. The vending machines were all broken and had to bring my own noodles and had no utensils even. Overall horrible experiences

I accidently locked myself out at 3 something in the morning. There was no one to assist with getting another key. I called customer service and was told I had to wait until the office opened at 9am. I had to sleep in my car until then. There's no security. No maint no front desk help after hours. I was afraid of beingraped and robbed so i just prayed until morning. The staff all seem extremely unhappy and they're not FRONT desk friendly at all, even the house keeper looks sad. They need their pay, benefits, or bonuses upgraded. Then maybe they're willing to provide a more pleasant interaction with those spending their money to stay here.

Waited for over five minutes before the receptionist acknowledged I am standing, waiting to be checked-in. I was checked-in to a dirty room and the one I got had a pertinent "old" smell. Was up from 4am so I prep myself and went to sleep.

Roaches was very loud from 95 behind to motel has roaches and the front desk lady was extremely rude

Nice stay

Had to call manager twice to get someone to let me into the hotel. After waiting over 1 hour and still not in my room, gave up and slept in my truck. Never again

Change room 3 times No hot water

I've never had such a bad experience with hotels. We ordered 2 hotel rooms. Came in at 10:30pm, no one was there to greet us. Had to call someone to get us checked in. Whoever we called, was not a happy camper. She was not happy to be there for sure. This place smelled like weed. 1 room had a cockroach, the shades were broken, and the sink was filthy. The other room, we couldnt get the lights on and had to call the lady again. There was a group of people outside behind the hotel with LOUD music and were having their own little party. To me it seemed like the employee was a part of it and thats why she was annoyed at being interrupted by us. We were leaving at 8:00a.m., no one was there to check us out. We ended up just leaving our keys at the desk, just like that. I DO NOT recommend this place.

Nothing

I did not like the bad smell everywhere inside the building, I really like nothing in this property.

They talk and treat customers with disrespect!!

I do my reservation and they send me the confirmation number and all of that. Then when I’m arrive they don’t want give me the room because they don’t have rooms available. I lose my money and they don’t want give me a credit.

Terrible hotel. Bedroom; bed; lights; area around; everything bad. The lady at reception was good in doing her job. That’s it. Conclusion: the worst 110$ (one night) hotel I ever spent.

The property isn’t as new as lit looks in the picture. The room could’ve used a good deep clean. There wasn’t hot water in the shower. The vent fan in the bathroom was very loud. Lousy bed.

Did not stay here, we checked in and saw the room and left.

My check in was not so great the bed was small and my room had roaches they need to bomb that hotel horrible experience

Everything was clean

Everything good

Why do I have to wait ten minutes and call people on a phone to get let in

Upon entering the room I the bathroom was not cleaned the sheets was dirty and the floor was soaked we had to call the nightly woman to come reclean the whole room

Stayed for almost a month and it was very clean and the employees for very kind and respectful and went above and beyond to meet any needs i would refer anyone to this hotel

The too Had an odor that was unbearable and they had to come in and open window and spray freshener because no more rooms were available. Killed 5 German roaches too. Never stay there again. Heather the clerk was absolutely awesome and she needs to go to a more upgraded hotel with her hospitality skills. But the pest control people need to rent that hotel. Germans are hard to get rid of.

The property was obviously a homeless shelter there were cockroaches running rampant in our bathroom I killed four of them myself and I was afraid to sleep in the bed because if there's that many cockroaches what else is living there when you're driving up to the property there's rubbish along the road wet dirty recliners laying along the street. If we would have had another option we would have done it and just gave up the $90 we paid for the room

Covered with roaches in the room ac would stop working smelled like mildew only one towel no soap or shampoo and conditioner get charged for leaving trash in the room

Expedia didn't payment

Check-in was horrible, receptionist was rude and seemed to be bothered that I had to check in at 6pm which is "dinner time". The room was a non smoking room but smelled like a smoking room and the roaches were everywhere! Luckily it was just a work trip that I just needed a place to lay my head at. I didn't sleep well and wanted to get out of there so fast!

Property has a roach problem. Drunkards hanging around outside playing loud music at all hours.no amenities. Area around property overgrown and not well kept. Wooded and vacant property around hotel serve as homeless/ squatter hang out

Had reservations for 14 days after one night we checked out. Had roaches as soon after the lights turned off they came out all over the place. Could not sleep, went to CVS for bug spray, called management they did nothing about it, sorry to say it was sad.

I asked for nonsmoking room the romm smelled like cigarettes and when i arrived they said i didn't have a reservation so i had to book another directly from hotel i also contracted Expedia about it yesterday and they couldn't find where i had a reservation Expedia's customer services has come to a 0 in my opinion and I'll be looking for another option for my bookings from now on yall don't value your customers and it's a shme tht i can't pick up the phone a call to have an issues resolved

Dirty, amenities had to be paid for separately and nothing was on website to describe it, $30 for a pot, spoon and spatula? $15 for 1 plate cup fork spoon and knife?, cockroaches. Never again!

This was it plain Jane type a hotel with limited amenities. No coffee pot in the room no coffee at all. Someone disappointing for what we had to pay

Very fast and easy check in. The room smelled clean.

Roaches were crawling all over the room. Room and hallway smelled like smoke/cigarettes.

I mistakenly booked a smoking room so I asked the clerk if I could move he said he didn’t have any rooms but I could check out early and he would refund me for the days I didn’t use which we 5 days… after I packed me and my 3 kids up he then said I he wasn’t able to give me a refund and refused to give me my room back… basically robbing me a single mother for days I didn’t use… like if I couldn’t get a refund on days I didn’t stay why would you say I could… I’m still waiting on my refund from the 18th!!!

Let's get to the room. 2 washcloths and 2 towels. NO HOUSEKEEPING SERVICE. If you want more towels, like normal people do, you must take your used towels to the front desk to exchange them for "fresh" towels. I use the word "fresh" lightly. Did I mention you have to take your trash outside to the dumpster yourself? I wish I could say this was the worst part. The roaches were non-stop. There is no way this place has ever sprayed for insects. This is insane. If you do not provide daily housekeeping and people have food in their rooms, what do you expect to happen. It was so bad, a roach crawled on the bed. That was it. We could not stay. We left, turned in the keys, and even informed Matt (the front desk clerk) that the roaches were ridiculous. He simply shrugged his shoulders. I cannot sit idly by and not inform the state of the unsanitary condition of this place. If our room had an infestation (there were MANY roaches), I know the connecting rooms had to experience the same. While we were not expecting the 4 star experience, this was absolutely, unacceptable. I have travelled extensively. Domestically and abroad. I have NEVER been in a hotel/suite, that made me leave, prior to check out, even though it was paid. CHANGES MUST BE MADE

Good

Room had not been cleaned when we got our room at 6PM. It looked like someone was staying in it. The front desk immediately called to have our room cleaned while we went to supper. It did appear that this hotel has many residents who live there.

Check in was nice and swift. Rep had my info and all done and waiting on me. That was impressive! The issue was the room and it was infested with roaches! As soon as we stepped inside we killed way more than 10 roaches before we even put Our bags down. Which we never opened in the room. Roaches Coming out of everywhere. We drove all night and if not for that and room non refundable and all hotels no vacany we would’ve definitely left. Very uncomfortable all night due to roaches crawling on top of ceiling/down the walls/and all around the headboard. Rough night. The room Didn’t feel clean at all. I wanted to speak to the agent on duty when I checked out but he was very busy and I had to leave.

The property had roaches.

The bathroom was SUPER CLEAN.

No frills hotel close to the Jacksonville airport. Main issues were proximity to I95 and hearing road noise all night. Also there were small bugs in the room perhaps some baby roaches and small beetles. Room is an efficiency with a large fridge and two stove burners which would be nice for a longer stay. I would not recommend if you are a light sleeper or get freaked out at the sight of bugs.

Nice fast check in

Awful!!! We arrived and checked in. We were thankfully offered a non-smoking room despite accidentally choosing a smoking room. When we arrived to our room within 3 minutes we had to kill 6 roaches… we left for dinner and came back to MORE including BABIES all over the floor. I went down to the lobby as quick and possible to complain where the lady in the lobby was not surprised at all and hardly apologetic. She offered us another room on their “best floor”. Thankfully it didn’t have roaches but it smelled AWFUL and felt so dirty. We just wanted our money back and to leave which we weren’t offered at all…. We cut our losses and left the second night and called it a loss. NEVER AGAIN!!!!

Roaches were everywhere!!! Do not stay here!!!

Best value I've found in Jacksonville area.