Hampton Inn Jacksonville-I-295 East/Baymeadows

Very nice stay. I Would return

We really enjoyed our stay. Hot breakfast,Clean room, friendly staff!!!

Breakfast was awesome. All fresh and actually good for a complimentary breakfast…nothing pre-packaged, clean dining area & super friendly staff. Also, lots of parking! Very convenient location too! Few blocks to the beach & 5 minutes to the Mayo Clinic. We’ve stayed here many times before…and it remains our go to choice! Perhaps a cocktail at the pool would be nice…

There was no cold water in the sink nor the shower, this should be corrected asap. Phone and side tables needed a cleaning. Staff was very helpful and nice.

aswefa

This hotel seemed nice from the pictures online and even at first glance when stepping into the lobby and our room. After a full inspection minutes after walking into our room, I checked out the bathroom area (specially where the toilet and walk-in shower was) and it was not pleasant at all. The shower looked as if it needed to be completely redid and the outside had rust around it. The ceiling in the room has wads of hair and plastic on it and the room and entire floor we were on felt damp. For the few moments we stayed in the room, the bed was not something I’d want to sleep on for 3+ nights. The young lady at the front desk was very nice about the situation but I didn’t not feel comfortable sleeping there so I left.

The staff were excellent, especially the desk clerk name Catelynn.

I enjoyed my stay at this hotel. It was quiet, clean, and conveniently located. The staff was friendly and welcoming. The only issue I experienced was with a few of the media apps, but it was nothing major overall.

Affordable and in a good location for everything.

Upon arrival we were greeted with a smile and friendly service got checked in and was grateful for the hospitality

Breakfast was good. Clean rooms.

We had a nice stay. We would stay there again.

Great staff! Great hotel!!

Went for coffee the next morning and came back to our door not letting us in, went and reactivated the card-rude customer service from the female working making comments about how check out was “now” mind you, it was 8am, check out is noon. Went back to the room, the door still didn’t open, went back down and the female said “I’m not sure there is anything I can do” which is obviously unacceptable, our stuff was inside the room? Got the maintenance man after we didn’t accept that answer… the batteries were dead in the card reader… scheduled maintenance would’ve avoided all of this. We won’t be back. Poor maintenance management and poor customer service.

good place for the family to stay. decent breakfast with limited but needed options. Would definitely recommend others to stay.

Moldy smell in room

.

Good Nothing

Good Nothing

All good

Furniture covered in rust or spray paint

Great value for this price class. Spacious rooms and something I had never seen in a hotel - a chaise longue with an adjustable table for reading or writing. Coffee in room was terrible - coffee in breakfast room quite good. Breakfast good. People friendly.

Everything was above par for a renovated property, except for the FIBER FILLED MATTRESS. Very difficult to gain sleep unless you're exhausted. TOILET SEAT was excessively loose. Allow me to be clear, my body aches 2 days later after sleeping upon these fiber stuffed matttress. Change them out for a better sleep for patrons. Breakfast had fruits, waffles, bagels, yogurt. Plenty to satiate ones breakfast needs. However, overall I have had a better sleep at a Comfort Inn. I don't appreciate the known less than stellar mattress. Get rid of them. But if you're looking for the least expensive within 100 miles, this is it. Prices vary; do your research beforehand.

Yes, was fone

Exceptional

Great location, friendly staff and clean.

Clean rooms, plenty of restaurants close by,staff very friendly, breakfast very good

It was supposed to be a non-smoking room and it wreaked of cigarette smoke, cigarette burns all over most of the surfaces, the furniture looked water logged, most of the hard surfaces had suspicious burns, oil from skin was all over the head board and doors. We didn’t stay there long enough to know what the breakfast was like. The lady at the check in desk had me run out to my car 3 different times, looked me up and down when I brought her my fiancés card (which is the one on file anyway) and told me she had to see him too. The bed felt like cloth over springs. The bed frame was sticking out and my toddler hit his leg on it, causing an abrasion.

Exceptional

Superb

Superb

Okay, I stayed at this hotel before and it was amazing then. Traveling this time breakfast was amazing, things were clean, BUT the room was rough. There was a very obvious mildew smell in the room and it felt damp in there, and the staff we interacted with were not the nicest. Which was the polar opposite of what we expected the last stay

Beautiful hotel at a safe and nice location. Friendly and attentive young men at check-in. Room were updated and comfortable.

Breakfast was ok, Omelet was small. food was warm, not hot. Should have fresh milk in Pump containers for coffee rather than having to waste a little container, Bread selection was good. Hard boil eggs were available. No dark roast coffee only light.

Really not many issues- it's a 3.5 star hotel. It was clean and the bathroom appeared updated. The bed was not good and our room didn't have a blackout curtain so the lights shined in our faces when we were in bed. The coffee downstairs was pretty good and the breakfast had some easy options - all in all not bad just nothing to write home about

Room was clean. Bed was comfy Stayed before was a $50 damage fee that wasn’t mentioned. Stayed a second time now it’s a $100 fee without mentioning. And tried refusing my card after already took the payment from it.

Room was clean. Bed was comfy Stayed before was a $50 damage fee that wasn’t mentioned. Stayed a second time now it’s a $100 fee without mentioning. And tried refusing my card after already took the payment from it.

the rooms need better cleaning or redoing of the carpet. it smelled musty inside the room and felt like there was dust everywhere. the sheets smelled a bit off too. as for the breakfast it was good! no complaints there.

The hotel looks old on the inside and rooms. Breakfast was not fresh or replenished.

Passable

We didn’t eat the breakfast

Great stay

The light fixtures are old and have corrosion

The light fixtures are old and have corrosion

Clean room

Breakfast was great. Good variety snd food was tasty! Very clean.

We were moved to another room, but it also had issues—the sink was leaking and the shower water was extremely hot and difficult to adjust. The most frustrating part was checkout. Although checkout time is 12 PM, housekeeping knocked twice—once at 10 AM and again at 11 AM—which was very disturbing and inconvenient. Overall, not a pleasant stay despite the good location.

Everything

Everything as advertised.

Clean room, friendly staff and great breakfast.

Good

Well stocked breakfast area

Good breakfast, staff was kind, and room was very clean

Breakfast was pretty pathetic, some wrapped muffins. The mattress on the bed sagged towards the middle so we eaither felt like we were sleeping on an incline or falling into a hole. Did not get a good nights sleep either day

Breakfast was pretty pathetic, some wrapped muffins. The mattress on the bed sagged towards the middle so we eaither felt like we were sleeping on an incline or falling into a hole. Did not get a good nights sleep either day

The room was clean and safe. The staff was very friendly.. Breakfast was good too. Just a quick night for us but I enjoyed it

There was a magnum condom on the floor

Moldy smelling room, needed to rekey the card

Poor

Very good

YES AND YES

All good

No thanks

A/c problem adjusting temp

Went to Jacksonville for The Players tournament. This hotel is located in a good spot between the airport and course.

20/20

Clean room, terrible bed. Felt like sleeping on the floor.

If you’d like to look at mildew in the bathroom, where the wallpaper has split open black mold everywhere, they also have little friends. If you know what I mean, roaches, they only change your sheets on the third day when you stay they never came to my unit at all why I was there for a week.

Room was clean, spacious & up to date with its amenuties

Staff was great and property was clean. Located around restaurants, gas stations and a grocery store and close to freeway.

yes evething was great

The bed and pillows were very uncomfortable. The pillows were flat, no support. The water in the shower was either very cold or very hot. This wasnt your typical Hampton Inn.

House keeping was amazing

Service was great. room was clean. did not know that beds linens were not going to be changed each day or that beds were not going to be made up each day. Worst part was the lights by the nightable between the beds. They were disgusting. the chrome was peeling and they just plain looked NASTY. My wife refused to touch them. this is like this in others rooms we have stayed in here as well. I understand this is a major expenses to replace, but something that maybe should be placed on the to do list

The room was clean, and the staff were pleasant. However, the room did have a slight damp or wet dog smell. Showers were very unpleasant since the water temperature on the second floor was either luke warm or scolding hot. Friends on the fifth floor did not have the same water temperature issue. Complimentary breakfast was a good experience. I would not recommend this hotel.

Staff was friendly as always. Hotel location is close to freeway, restaurants, gas stations and grocery store/

pleased with ALL.....would stay again. Did ask for a wake up call at 6 am, but did not get one.....thank fully our phones woke us up.

Front desk staff was great

Nice

Had to change room type because of broken tv. But very nice

Staff was rude! Rooms are falling apart but are clean.

Great

I tried to go to breakfast and it was one of the biggest reasons why I chose because I had breakfast but supposedly it was until 10 am and I arrived at 9:15 and there was nothing and I asked and they told me that they were not going to do anything anymore. Very bad service. The rooms smelled bad and it wasn't completely clean and the furnishings were already bad, it was all rusty everywhere

For starters, I wasn’t able to check in because of an issue caused by hotels.com team. I was stranded at the check-in desk for over two hours. The hotel smelled like mold and the bed was uncomfortable. Breakfast menu was very limited. Will not stand this property again.

Nice room and pleasant staff

Great

The staff was super nice and accommodating and got us a new room.

Clean room, close to 95 and lots of food options in the vicinity.

The AC/heater was set at 70 so we raised it to 72. I had to get up twice during the night to shut it off and restart it because it would reach temp and then the AC would turn on. We would have complained and asked for another room except we went to St Augustine for the lights and didn’t get back until 11:15 and went immediately to bed. The breakfast was one of the best we’ve had yet and the kitchen lady was very friendly and was humming Christmas carols while she work. Hotel was very clean!!!!!

Breakfast is good room was clean. Lots of parking space

Great stay!

Room was clean, stuff was friendly. The only set back was that we were given the room, but we were not checked in I. The system

There was a good choice of items for breakfast to choose from. The coffee was great too.

Generally all OK. Problem was that the frig which we needed was not cooling as it should, and the microwave did not work correctly. The turntable was not working and it would overheat an item on one side and not at all on another. Also, the room was not refreshed in the three days we were there. I had to go to the desk and get fresh towels the third day,

Great stay

There were some stains on the wall that could have been wiped off and the smell of pot was horrendous.

The hotel is infested with MOLD!!!!

After showing mngr in writing he just said not my problem, call Hilton. Wow. Customer service sucks. Over $25 you probably lost a customer for life.

ok

Location on I295

Good

Staff very accommodating. Stored my luggage until check-in time - very helpful.

The hotel itself could use some updating.

The room was filled with a mildew smell.. Extremely strong smelling..Will the front desk staff was the rudest most arrogant person I've ever encountered while checking in..The breakfast was not great .The bed was comfortable and clean.. Probably will never stay at this hotel again..BTW the manager was a sweetheart...

Helpful staff

Clean, nice staff

Old smelly

The only thing that I didn’t like was the shower was not cleaned good. There was visible hair and other particles in it. Also the lady from housekeeping knocked on the door and broke my sleep at 9 even though check out isn’t until 12. Also I had the do not disturb tag on the door and she knocked anyway!

Broken shower control.

Wonderful hotel!

This may be the worst hotel that I have stayed at. Wrong room next to a room that was being gutted. I asked for a change to another room that didn't smell so bad. They gave me another musty smelling room on the same floor. There were lots of rooms available in the hotel. Ice machine was not working, no drinking cups in the bath, broken lock on the bath door. Shower would not get above lukewarm. Stay away.

Clean room and good breakfast

Great staff

The building is very old and even though they renovated and made it look nice, there was mildew all over and the whole building was very humid and musty. Our room was covered in the scent of cleaning chemicals to cover it up. In our first room the sink wouldn’t drain, when they showed my mom another room, the shower didn’t work. We decided to move hotels to another Hampton Inn 10 mins away.

More of a business hotel. Lots of traffic noise around you, but you don’t hear anything in the hotel or your room front desk check in host very knowledgeable of area and recommendations for dinner. pretty decent breakfast.

Staff ha cleaning equipment and supplies in the middle of breakfast area obstructing guest access to eating area at 7:15 am and not just sitting watching guest as they come in for breakfast.

I usually stay here when I have to get treatment at the Mayo Clinic. The stay was nice.

I order a suite

Stay was excellent the room was great breakfast was delicious

Easy check in, friendly staff, great location.

My son and I stayed at the hotel for a baseball tournament he was attending. When we arrived the hotel staff was very friendly and got us checked in very quickly. Unfortunately our first room had a very strong mildew smell and the floor was moist. The metal fixtures were also rusty and the room door was hard to open due to the frame rubbing against the door. We went downstairs and the staff was more than helpful in giving us a new room. We went to the new room, no smell, no moist floors, but the door was the same as the other. We had a tournament that night so we left and didn't think much of it. When we returned that night, it was late so we decided to take showers and go to bed. Unfortunately there was no shower curtain. I called the front desk and they brought us one and installed it withing the half hour. After that it was not too bad, except that our door would not open until after 2 times sliding our key. It wasn't too big of a deal, but if i was being chased by a killer, I may not be here now writing this review. They just need to upgrade the rooms a little and everything will be better.

The real issue was the manager on duty. She was condescending and patronizing, repeatedly answering me with l, high-pitched “YES, Ma’aaaaaam!” in response to simple questions. When I pointed it out, she only doubled down. Very poor leadership and customer service. Thankfully, the trainee, Eliza, handled the situation with professionalism and kindness. She apologized sincerely, processed my refund, and showed the kind of customer service her manager should learn from. I left and stayed at the Holiday Inn instead—much better experience.

Not enough food out at 915/930 on Saturday - we saw a team mother complaining as well. Overall breakfast was not appealing. I travel & stay at Hampton Inns all over. King Bed Rm 325 was leaning from left to right.

Moldy smell in halls and room. Left after an hour and found another hotel to stay.

The fire alarms went off all night for 2 nights and staff had no answer as to why or when they would be fixed. The door to enter was hard to enter and had to be physically forced open. Staff came up and said we have some doors like that. No offer of a new room. Bed side lamps completely rusted. The cost of the snacks was outrageous.

I don't think I'll stay there again by choice. After giving us the keys, front desk agent informed us the hallway for our floor is warm because they are fixing the A/C but the rooms are air conditioned. That hallway smelled really musty and still did inside the room. We also didn’t have cold water so brushing my teeth and taking a shower was borderline painful. I reported this the next morning when we left hotel and they said they'll have maintenance check it out. We were gone all day and came back with no cold water still. Only after i texted hotel did they send someone up at 9pm! I don't know when service at Hamptons started plummeting but I will twice about booking here again. I might as well stay at Motel 6.

Hampton has just lost our business, and anyone who asks us about Hampton. We had to change rooms twice and then leave after the first night. The first room was damp, and the rug was wet from an AC leak. The hallway's AC was broken, and we were not informed about any issues the hotel was experiencing. After moving to another room, the fire alarm rang starting at 11 pm for 20-30 minutes, and continued to sound off every two hours. The staff said at the first alarm that it was a test, which was a lie. The alarms were random and continued to go off because the heat in the hallways was triggering the alarm so that any room could have this issue. IT WAS UNINHABITABLE. They tried to make us pay for the whole week we reserved, then, after finally refunding us, they charged us for (they said one night), the first night. A night that we did not sleep and the alarm woke us every two hours. They then charged us for THREE nights. When we called, they said they had accounting system issues. WE STILL HAVE NOT RECEIVED A REFUND. THE MANAGEMENT WAS RUDE AND REFUSED TO ADMIT ANY WRONGDOING. How can the hotel even justify renting rooms in such condition? We are working with a corporation now and are still getting the run around.

No front desk person upon evening check-in, room dirty, especially bathroom. Person did come quickly to clean bathroom, but still wasn't great.

Room key not working...back to desk...huge fans going in halls....door entry broken...fire alarm going off...room smelled....tried to accomodate us in another room...which did have a/c....but huge fans everywhere.....in area often, will not use again

Stay at this property 3-4 times a year.

The hotel hallway was hot and humid. The ac was not working. The rooms were so damp inside. We changed rooms because of the wetness of the first room and the second room was just as bad. The towels would not dry after using them and everything in the room felt wet. I had medication on the bedside table and it was damp and fell apart when I tried to take it. I can’t help but think this hotel has to be full of mold since it is so humid and damp. I advise people to stay away and stay somewhere else.

Front desk staff and breakfast staff,were very helpful and polite.

This room was rated in the high 80% but I would say that it was in the 40%. The staff was friendly but the room left a lot to be desired. The bathroom sink stopper had to be pulled up with your nails to empty out, tub drained very slow, I had to pull fridge out of cabinet to turn on, lampshade missing, sulfur smelling water, and high price per night for C/D rated room.

We had previously stayed at this hotel & it was okay. This time, the room was in great need of maintenance. The room was very damp which made the towels and sheets feel wet. The AC had broken parts laying on the floor underneath it. The worst part was that ceiling had moldy spots. Breakfast was very average and the coffee station in the lobby had cold coffee.

Great stay. Very clean, great breakfast, friendly staff

Very nice stay! Our room was comfortable and extremely clean. The staff was friendly and the complimentary breakfast had numerous options. Would stay again.

Unfortunately, my stay was very disappointing. When I arrived, there were no towels in the room. The entire space felt humid and had a strong smell of mold, making it very uncomfortable to relax or sleep. It clearly wasn't properly maintained or cleaned. Would not recommend until improvements are made.

We checked in and the ceiling was covered in a black mold-looking substance. The front desk said they were sold out, but would ‘wipe it down’. I asked for a refund and booked another place. They said there wasn’t anyone there authorized to refund the room…hotels.com also wouldn’t refund the room until the hotel manager came back to work to authorize it. So I’m still waiting to find out if I’ll get my money back. I do have thorough videos of the situation, and documentation of the online chats and phone calls to Hilton. I’ve never seen a Hampton inn so poorly kept and I’ve stayed in them all over the United States.

Excellent in area and very neat !

clean. safe. convenient hotel in the area. easy access to highway, shopping, restaurants

The front desk seem to always have trouble with checking in prepaid reservations. They seem to not know how to manage their job responsibilities by not knowing how to properly look into or check in Expedia advance paid reservations.

I don't expect much out of more-than-reasonably-priced hotels - you get what you pay for and I understand that. But c'mon.... front end folks, at least *pretend* to be friendly. Worst service I've seen and/or experienced at a hotel and I travel a lot. The rooms smell musty (putting it kindly); and I say rooms because not only mine, but another couple I overheard complaining about it while waiting for my ride in the lobby. My sink wouldn't drain, the refrigerator sounded like it was about to explode, shower hooks in the bathroom halfway pulled out of the wall, hair all over the bathroom floor and in the shower, stains on almost every wall in the bathroom. Maybe my experience was an anomaly but I would sure recommend spending the extra $10 a night and staying elsewhere.

expedia rating of 8 blows my mind-it is dirty, damp and not very clean. the only nice spot was lobby rooms are that of motel 6 or worse.

The staff was aloof. Mire interested in talking to each other than me. We checked in late in the evening, and went right to bed. Someone elses hair was stopping ip the shower drain in the morning. Then I went to turn on the floor lamp, only to discover the shade was covered in mold. Do not recommend

Although it wasn’t terrible and the location was good, I don’t think I’d stay there again. Not dirty exactly but kind of shabby. Needs a complete overhaul. Water smelled and almost felt slimy. Despite air conditioning, it was so humid in the room that my clothes got damp, the sheets were damp and a book I brought, curled up in the corners. Coffee terrible but breakfast adequate. Front desk people were apathetic.

Friendly staff and easy parking. The room was very clean, but the mildew odor was potent and uncomfortable.

Nice hotel to stay

Breakfast left a lot to be desired

Price for one popsicle was $4.50 which is absurd. The only decent thing was the bed and pillows were comfortable. Thank goodness. Ill never stay here again.

The bed wasn’t clean so we wanted to cancel the reservation. The manager said he is ok with canceling and refunding but Expedia said that he didn’t agree. Not sure who is honest and who is lying

I didn't like the unclean pool and no TV service for our entire stay. When i asked about the tv service, staff kept telling me the cable guy was coming to fix. It never happened. When i asked about a partial refund for no tv service, the response was to 'contact Expedia' for any possible refund (for their failed TV service).

What looked like a booger was on the sheets and the tv service was out.

I had a good day. The staff was really friendly and everything was smooth. I did think that the parking lot was a little bit dark, but that was it. It was pretty quiet and I had no issues.

Easy check-in and friendly staff. Room was clean and the bed was very comfortable.

The room smelled of mold/mildew when we walked in. The carpet was not clean and our socks were dirty after walking in it. There were long hairs in the bathroom floors that were not ours.

It was up to Hilton standards. The lady serving breakfast was delightful. The desk folks were kinda flat, personality-wise.

Our only concern the water was very hot it was like there was no cold water. Very dangerous in the shower someone could be scolded

Very friendly staff

N.a

All good no negatives

Water was on the floor of the first room we were given. Th e second room was not clean -- bathroom, shower, floor all dirty.

Nice place to stay

Very convenient to Mayo Clinic

Good Hotel. Should offer shuttle to Mayo Clinic.

The AC didn't regulate well and we ran the fan to help keep the room cool. The breakfast was excellent and the area very clean. all the staff were friendly. It s looking old and dated but it seemed to be clean.

Hampton are always to go to hotel for consistency. They usually have the best beds, the best breakfast and the nicest people. However, this Hampton is not. Just was not like the other Hamptons. Staff was not very friendly seemed to always be chitchatting. The bed wasn’t as comfortable and the breakfast was terrible. It was very disappointing. We may have to find another go to hotel.

The same maintenance worker verified the new room beforehand, claiming he checked the TV to ensure it worked and powered it on. However, once we settled in, we found that there was no remote to turn off the TV, and there was no button on the television itself. Our attempts to contact the front desk via the room phone, but the phone did not work. We tried text messaging received no response. We even tried calling the main number, but no one answered. No more room to typ

Nice and friendly staff. The hotel was quiet, and the pool was clean. I enjoyed using the gym and restaurants were in walking distance.

The check in process was easy and I enjoyed the continental breakfast. The room was clean and spacious, I'll definitely recommend this hotel!!

Stay was very nice. Large accommodating room.

Good

Only staff issue we had was when we first arrived the she wasnt at all friendly...she seemed annoyed that we were checking in for our reservations....the room has bottles for shampo/ conditioner, body lotion and body wash - even tho we do bring our own, the kind provided smells amazing- but they were empty... we did ask for a refill for all of them, but it never happened. We did have our own but, that brand they have smells amazing and works well!

The rooms need work- smoke alarm hanging off the wall and ac unit had parts hanging below. The fire alarm went off early in the morning. Not the best stay!

Ok

Front desk staff needs slightly better customer service. The friendly aspect was absent for sure.

The bed springs were totally broken down on both sides, leaving only a small, hard strip in the middle to sleep on. The chrome on all lamps was peeling off in clumps and the surface on all were covered in rust. The toilet was rocking, and yellow liquid was seeping out at the floor, obviously needing a new wax ring and anchor bolts. The toilet paper holder was falling off the wall. Very disappointing at such a price.

The hotel looked very old and dated. Carpet was gross. Bathroom was dirty. Shower had stuff on the floor and black hair. WiFi didn’t work for a few hours. Musty smell. No shampoo. Overall very dated

Room wasn’t cleaned for 3 days even though request was made; appears noisy guests above us were not dealt with even though we complained to front desk. Overall our 10-day stay was good- great breakfasts, nice room, helpful staff.

Only one thing was a little bit discouraging. I am a senior citizen, and my room was on the fourth floor all the way at the very end of the hall and when I wanted to get ice, the icemaker was all the way at the other end of the hall, and when I got there, the icemaker was out of order. That was a little disappointing, but Outside of that. Everything else was excellent.

TV did not work properly. Maintenance only partially fixed it. Won’t return.

Property it was good couldn’t use the bathroom

All was ok!

It was a so-so stay at a nice area overall. Hotel is in desperate need of renovations in the rooms. Not up to Hilton standards at all.

No cold water, sink or shower. Shower was scalding hot. Door cards did not work the entire stay. Run down. Do not recommend.

Need vacuuming and cleaning. So dissappointed.

We had an excellent stay. The breakfast was a nice surprise. Lots of yummy food. We will definitely be back.

Clean well appointed rooms and pleasant staff

I liked everything about this hotel. No complaints.

It’s was an amazing experience for me and my friends. Thank you so much.

Nice place to stay, clean and comfortable

first time traveling with a pet and chose this hotel because it said pet friendly but could not call the hotel the phone was out of order and looked all over their site (not the travel agency site) and could not find anything to inquire about the pet - when we got there we were told an addition $75 was required for our pet and said they couldnt help what hotel.com didnt do. I think that much should be loud and clear when getting a room - wont ever choose hamtpon again or hotel.com

The shower head is installed totally too high, and I could not reach it to use the hand-held shower. Also the bathroom floor was sticky, and shower curtain was useless as it was over a foot off the floor making the water from the shower go everywhere, we used our drying towels to dry the floor so we would not slip.

My only complaint is the shower water was lukewarm. I could not get hot water either time I showered. This was big! I would hesitate to recommend the hotel because of the lack of hot water!

Cant check in

Clean Property

The staff was welcoming and warm, rooms were clean. Service and ease of booking were great.

General Manger of the property was very nasty I don’t not recommend at all NEVER AGAIN!

parking lot was well lit

If you don’t take cash app, don’t let bookings online make them with cash app. But when you are capable of accepting and you tell someone you can’t. Find another job. I’ve stayed at many Hampton’s and hotel. This was the worst experience at check in I’ve ever had!

Super clean and modern facility. Extraordinary Gym and very good free breakfast. Super recommended.

Prefer not to have carpet in the rooms, but otherwise everything was very nice!!

The hotel was in a great area. 10 minutes from target , food places etc. The room was dirty. Hair all over the bathroom floor, deodorant cover under the bathroom sink from previous guest, hair in the tub, weird spots on the toilet seat and smelly blankets/pillows.

My daughter and I came for a one night stay to support a friend at an event. I booked at the last moment. The room (king suite) was very spacious and clean. Comfortable bed. The shower had an age spot but not annoying enough to give a bad review. The front desk associates were great as well.

This property is animal friendly. That was great. After getting settled in, we needed to take our service animal out for a break. The designated animal area was very bad. All dirt and mud, very little grass. Disappointing.

The staff was friendly and stay was good. Breakfast was well done.

Roaches!!! Baby roaches!!! Everywhere!!!

I booked this hotel for my husband and when he checked into the room the toilet was filthy, not clean and had poop in it. There was 2 roaches in the room. They did give him another room but he said the whole place felt dirty and smelled musty.

My first room smelled like mildew. I had to change rooms. The 2nd room smelled the same. The hotel worker had to spray the room with freasher. I went to the local Target and picked up some febreze to spray the rug and walls to get rid of the mildew smell. I never had a problem with the Hampton hotels until now.

A hotel was packed. I booked a disability room because I had had spine surgery at Mayo 4 weeks prior and couldn't use a bathtub. The bathroom was great. Walk in shower. Grab bars if I needed them. A nice selection of soaps. I did ding it one star. The room smelled very musty, damp. I left my stuff went downstairs. And the receptionist said we're booked. There are no other rooms but I'll send maintenance to your room ASAP. Maintenance was at my room before I got there. He walked in and said immediately this room's damp. But he got down on his hands and knees. we didn't find any damp areas. He brought some kind of ionizer. I don't know if it made a difference or if I just slowly got used to it. But I didn't even notice it in the morning. Plus the ionizer made a soft fan noise. Like. They also were having trouble with the TVs. The channels were all in a different order than the guide. The receptionist said it was DirecTV and there was nothing she could do about it. Most of the channels were there. Just not where they should be. But no weather channel at all. I was amazed at how quiet the place was. It was full of children and dogs. I saw them in the hallway. But didn't hear anything when doors were closed. Storm was not bad. I canceled the second day. Hampton cancel the charge!

The stay was nice, we really enjoyed how close the hotel was to restaurants and shopping plazas. The breakfast here was great, it had a much larger selection than many other hotels we've been to.

Restaurants and highway access nearby and convenient

I checked the regular rates (weekends included) which are about $80-$110 yet they charged $170 during the hurricane. Expedia's site lists the pet fee as $50 but onsite they stated it was actually $75 plus tax. Price gauging aside, the shower in the bathroom was dirty with hair and had mold on the ceiling, there was a broken dresser that exposed live wiring and the room smelled like cigarettes. Since it was unsafe to return home and we did not have a place to go, we asked to extend the reservation by one night which was quoted even higher and carried an additional pet fee. When we asked if the extra pet fee could be waived due to the circumstances (although it's supposed to be $75 for a 1-4 day stay and we were only booked for one night) they said no because it was a "separate booking". Positives: the area has nearby dining and grocery stores, the breakfast was fine and the lobby was clean. We talked to other evacuees there who shared a very similar experience the consensus is that such a lack of empathy from the establishment during a state emergency was not only disappointing but very disheartening. The hotel was maybe acceptable but based on principle alone, I'd never stay here again.