DoubleTree by Hilton Hotel & Suites Jersey City

In just 1 word: “ excellent “…

Superb

Amazing view for the price. Bed was SO incredibly.Very comfortable bed, sunk into the clouds. Clean, nice decor, spacious.

Awful service

Mattress had list it's shape and was concave through use. A newer, firmer mattress would have been good.

Exceptional

Great location. Minutes from PATH and NYC. Easy access to parking and good security in the area. Rooms were spacious and had a good view of Newport neighborhood.

Fabulous view of New York City. Staff are beyond friendly! Room was very comfortable.

Best location for public transportation. Room was big, clean and love the crabtree and evelyn shampoo and conditioner. Left an earring after we checkout, the lost and found department was very helpful, we went back and Sayed was already waiting for us. Thank you so much Sayed! Downside was having to pay extra for parking. Overall it was a good place to stay. We will recommend this hotel to our family and friends.

No coffee machine

Didn't have breakfast

Parking was available and close to the hotel entrance. Staff was very pleasant. Room was clean and quiet. Great location.

Excellent choice for quality.

Hotel is in a very convenient area. Lots to do and easy to get around by car or public transportation. Great restaurants in the area as well. Some things in the room we’re looking a little run down and old. The sofa’s cushions were all damaged. The wall paper in the bathroom was peeling.

Hotel is in a very convenient area. Lots to do and easy to get around by car or public transportation. Great restaurants in the area as well. Some things in the room we’re looking a little run down and old. The sofa’s cushions were all damaged. The wall paper in the bathroom was peeling.

Great staff

Breakfast advertised at $25 per person. Charged $34. Arrived towards end of Breakfast hours and food was scarce or out of items but still charged full price.

Check in was easy. Location was great. Quiet area. Garage. Large rooms. Amenities. Breakfast advertised at $25 per person. Charged $34. Arrived towards end of Breakfast hours and food was scarce or out of items but still charged full price.

Spent my anniversary here. Staff was super friendly and helpful. Beautiful room with a beautiful view! Will come back and recommend

Clean spacious room

Excellent front desk employees!!!

Ok

It has parking which is great! Thank you guys!

Superb

Everything about the property made feel comfortable

Super close to subway station. Big enough room for 2 parents and 3 big kids. Close to shopping center and restaurants. The console between beds didn’t seem to work … The alarm clock was running off batteries, the lamp wouldn’t turn on, the outlet didn’t charge phones. Unfortunately, I forgot to mention to staff.

Very good

Super close to subway station. Big enough room for 2 parents and 3 big kids. Close to shopping center and restaurants. The console between beds didn’t seem to work … The alarm clock was running off batteries, the lamp wouldn’t turn on, the outlet didn’t charge phones. Unfortunately, I forgot to mention to staff.

Fantastic hotel in a great location close to the train, shopping, mall, restaurants. Very good and everyone was really nice and helpful!

Love it here the staff was extremely great

The room was big and clean, evertything was working fine. Parking is aditionak but at least your car would be safe. Try the cookies, you cant miss them!

Clean rooms, great staff and amazing views with convenient parking

Great

Superb

Excellent Excellent

Excellent Excellent

Exceptional

Excellent stay

Exceptional

breakfast only available on weekend

Exceptional

Great location, good sized Roma, worth every penny

Clean and great.

Beautiful city view. Perfect location. And of course the cookies arethe best!

Superb

Glad to stay.

Exceptional

The room is large and tidy. The staffs are extremely friendly and helpful. It’s a very good stay!

Friendly check in. Clean room.

the room was spacious and very clean. the location was excellent for going to the Brooklyn Mets game nothing

the room was spacious and very clean. the location was excellent for going to the Brooklyn Mets game nothing

Fast and friendly

The parking is the other building, no bridge or covert connection

We were in room 303 which is directly above the light rail train, Between the noise from the light rail, the noise from the heat that kick on and off all night and a toilet that was running and the tub faucet that dripped all night, it wasn't a restful night.

We had a great stay. Front desk staff was so nice, helpful, and welcoming. Service was outstanding. Room was clean. Hotel was located close to city transportation.

They charged $35 for parking. Not appropriated

Spotless excellent

There was no one at the property to receive or help. We had extra luggage with the baby and there was no person who could help us.

Room was clean and large enough for 5 people and all our luggage. Staff kept us supplied with plenty of towels without us having to ask for more, which doesn’t happen often!

Beautiful and clean

Refrigerato was not work

Did not use breakfast or work space

Decent breakfast

The staff was so friendly and helpful, and the hotel was in a prime location to get in and out of NYC at Christmas! The pizza place around the corner was great!

Great Service.

Friendly staff, great breakfast, room size was just fine for a bigger family. Very good price for this time of year.

Clean room and front desk team was so helpful!

Clean. Great Staff. Breakfast was delicious

The room was very clean and the staff was very courteous.

Did not feel comfy using pre paid breakfast... 625usd per night, though.

Really enjoyed our stay and liked the location (near PATH station for easy access to Manhattan). Rooms are a great size and staff are great. Only reason for the mark down is that as three adults sharing I was using the sofa bed, which wasn’t very comfortable.

Incredibly clean and new!! Smells amazing. Amazing breakfast!!

Clean, staff friendly and room was spacious for my party of 6!

Very good

great

Love the place so clean and comfortable.the staff was so friendly and welcoming

Convenient to Path for a Christmas day out. It was pretty quiet at night. Front desk staff were excellent. Went above and beyond to help us with any questions.

Large comfortable room. Polite helpful staff.

Location, price, family room

The Staff was amazing. All went well. Thank you.

Excell

Great place

Nice property friendly staff

Room was spacious, great location. Shower never really got hot, luke warm at best

Friendly front desk staff, spacious bedroom

Staff were very helpful and informative. Location is decently close to transit. Large family room fit 5 people well.

The staff were very friendly and even engaged with my children, making our experience even more welcoming. Having to pay for parking.

Limited room service and very limited snacks in the market. If you miss the breakfast nothing to eat in the hotel

Great value and service from the staff

Nice ambiance and cozy vibes!

Super friendly staff and a comfortable bed, highly recommended!

Clean room

great

Overall our experience was a positive one. It was just a little too noisy for our liking

Bed was very uncomfortable as well as the sofa bed.

Friendly hotel staff and spacious rooms

The housekeeping staff was excellent- they were great. My room was spotless every evening upon return Small details- night light in bathroom, magnifying mirror, very little plastic - water pressure, temp- perfect

true

No pool.

The locatiom was excellent.easy walk to the path. Cute and good restautnts in area

Everything was clean and the room was very nice.

It was a great stay

RAS

Staff was very nice an accommodating. Especially Ms. Mildred. A true sweetheart N/A

The property was clean, and very nice room. I didn’t like the fact that it said they had a pool and they didn’t. I don’t like the fact that the property charges for parking for guests and it’s also expensive. I don’t like the fact that some staff at the front desk are not very nice.

Beds comfy

Loved the room, the view, and the ammenities. Will definitely book again in the future.

I was only there one day but check in was strange as they asked if I lived in Las Vegas but I am unsure what they were pulling up.

Staff were great and parking was convenient. Very nice place to stay!

Front desk staff was amazing. Loved everything about our stay. Will be back

Love the cookies!!!

Stay in Jersey city when going to New York City. Easy access to the PATH. Hotel was great. Would highly recommend this hotel. Our family on 5 fit comfortably within the junior suite. Great views of city as well!

It was ok tub did t drain water pressure low frint desk not too friendly

I travel frequently for work and have had good experiences at a Doubletree before. This was my first trip to the Jersey City location. My initial impression of the hotel is that the staff seemed very friendly, though the facility itself was very outdated and shabby. The lobby and elevators smelled bad…like BO and old food. My hotel room was very clean but had a musty odor. I dealt with it the first night but after a rainy day the second day I was disappointed to come back to the room after my work day to a very musty/moldy and damp room. I called the front desk and they sent maintenance. The maintenance employee immediately commented on the strong musty smell and dampness in the room. Even the carpets felt wet. He determined the that the ac/heat unit under the window was the culprit, likely worse due to the rain all day. He let me know that he would let the front desk staff know of the issue, stating he thought they would likely give me another room. Later he returned, very apologetic, that he had talked to the front desk staff and they could not move me due to the hotel being full. At this point I just turned on the heat (in July heat) to try to dry up the room a little bit. This was mildly effective. I was up frequently through the night because the smell was so strong and random people knocking loudly on my door in the early morning hours. I finally just got up and went into the office to get away from this hotel. Will not return.

Spacious and clean

We enjoyed our stay at the Doubletree in Jersey City. It was easy to find and to access. It was centrally located. The staff was great, especially the front desk staff. We will stay there again in the future. Thanks so much!

Nothing exceptional about the property. Close to lite rail. Service in dining facility great during breakfast but lacking in lunch and dinner. Limited menu items.

Wonderful and friendly staff. Very helpful. Thank you so much.

Beautiful area with plenty of restaurants, train station, water front

Location was great and safe. Ladies at the front desk were incredibly friendly and helpful. Room was perfect. Only complain would be that the beds and pillows just atent very comfortable, and the breakfast is widly overpriced for mediocre food.

.

The ladies at the front desk were friendly, sweet, and top notch. The walk to the subway to get into NYC is close. We felt safe around the hotel.

Amazing experience. Really professional front desk and the same time really sweet and care for our comfort.

Great hotel and staff were fantastic!

Frony desk staff was very helpful and professional.

The skyline view was perfect! Beware the extra deposit of $100 per night.

Location was convenient and walkable.

The front desk staff were very helpful. As for the room, the bathroom sink was leaking and smelled moldy.

I had a great time. The staff was friendly, the hotel was quiet. Situated near a mall.i actually went to celebrate my birthday solo and enjoyed every minute of it. Stayed in a junior suite, quite comfortable and clean.

The water quit working then was asked to leave wasn’t even checked in for a full 24hrs

I have younger children. This is the only hotel we have gone to where they were welcomed in such a heartwarming way. My kids loved everyone there not just the staff but the other people staying there. We will be booking at this doubletree for every visit to Jersey from now on. Thank you to everyone for all you do.

My favourite things about this hotel were the staff, the cookies, the comfy pillows, the proximity to Manhattan transport and the cookies

The front staff was so friendly and helpful. The room was clean and spacious. On site parking was convenient. Great location!

My room was not done, even though I left the room at 11:30am and to out my DND sign. The front desk told me that once you put a DND sign, they will not do your room, even if you take it off. This had never happened to me in any other hotel

Convenient

Friday evening when we checked in, the staff was very friendly and welcoming.

Nothing to mention

I always enjoy doubletree. I appreciate the amenities, the cookies and the customer service.

Great staff, very friendly!

The room was clean and comfortable. We arrived late in the evening and the staff helped make parking and checking in quick and convenient.

Clean- convenient- and very accommodating for a business trip and having to do some extra work

My flight landed pretty early and I stayed in the lobby for a while waiting for people to check out to see if I can get a room so I can go to my friends Grand Opening. And they gave me a room as soon as it was clean. And it was one of the nicest hotels and rooms. Thank you guys so much! It was amazing!

Didn't get the type of suite we normally get. But initially they said no room were available yet. Then they said we have a suite for you. But we Didn't like it. Not satisfied . And the sink had a slow drain.

Excellent service.

Staff was excellent! When my son’s Christmas toy ran out of batteries, one of the workers went on a mission to find us some and deliver them to our room! Made my kid’s day!

Room was simple and modern and clean. Calm and convenient. Worth for price.

It was wonderful

Thank you especially to Olano and Mildred!

Perfect stay for the purpose of our visit to the area

The front desk was delightful. I wouldn't suggest dining in their restaurant. The wait staff (Kat) is rude and unwelcoming. The silver lining to my experience with the waitstaff was that I discovered some great sushi restaurants within a few blocks of the hotel. The room was lovely but the bathtub needs to be refinished, it was in disrepair.

Friendly staff

Excellent room, very spacious and clean. We did not eat there so cannot comment on food . Good location, garage parking, friendly staff.

This was such a great hotel. Easy to get into the city. Hotel was comfortable and service was outstanding. I really enjoyed my stay here and the staff are incredible.

Front desk associates (day and night) always professional, pleasant and welcoming.

I really enjoyed my ,stay

Some staff were very helpful and some were not at all. It depended on who you got at the time as to how helpful and nice the staff were.

The beautiful view of the Hudson River and lighted city was paradise.

Fast service

it’s ok

Great food , great staff ,

Great staff. Hotel was clean and beds were comfortable.

Todo perfwcto

Easy access to path subway to NYC. Big mall within 5 minutes walking. Room was clean and staff was great. Highly recommend.

Quiet

Great place to stay and convenient to the subway the “Path” that you can take into New York City for $2.75 for a one way ticket. Very quiet and peaceful location to stay in and a shopping mall very close by. The Hilton gives you cookies that are wonderful!

Location was nicw

Convenient location in Newport JC.

Was really good!

Spacious clean room, quiet, very close to Newport mall, path train and dining options. Microwave not working, body wash bottle was empty not refilled, bed sheets for sofa bed missing. Most staff friendly except for the lady at front desk for check in. During our check in, she seemed distracted, and kept talking to another group people in the lobby. Both room keys she issued did not work opening the parking gate, had to drive down to get keys reissued.

This is completely unacceptable and reflects a shocking lack of responsibility and customer care. Mistakes happen, but the refusal to take immediate action to fix the error shows a disregard for guests' time and money. DoubleTree is supposed to stand for quality and professionalism, but this experience was anything but. I will not be staying here again and will think twice about trusting this brand in the future. To anyone considering this hotel: beware of how they handle billing issues.

Great property, outstanding views and amenities. Service staff was great

Thanks so much for everything! You made my stay amazing.

Good location.

Front desk clerk was very friendly, welcoming, and efficient.

The staff were super helpful.

Great hotel! First time in NY and this hotel was perfect away from the noise after a long day in time Square.

Loved the property will definitely be staying again in the near future

I would have appreciated tea-making facilities (not just coffee) and making an extra charge for water seemed unnecessary.

Best stay ever!

NICE AND FRIENDLY STAFF, BUT BREAKFAST CLOSES AT 9 AM ON MONDAY SO WAS A LITTLE INCONVENIENCED THERE BUT EVERYTHING ELSE WAS GREAT.

Desk clerks were excellent, professional and friendly, check in went smoothly.

The Hotel is very decent! It got cleaned every day which was amazing. Rooms were good but washroom especially the bathtub was worn out a bit. The Reception could use a bit more friendly greeting to the guest. Apparently you can get there free coffee and tea but nobody informed us and neither it was stated anywhere. Apart that all we had a very good stay. Around Hotel so many convenient stores and transportation. The View to Manhattan is the most breathtaking one.

Room was very clean, I loved that they took care of our luggage since our flight arrived early in the morning. Front desk people were so nice and made everything easy! Thank you guys.

The staff was very kind

Spacious suite rooms, good facilities, clean and excellent service.

I booked a suite for my mom and I for Tuesday August 27th until the 28th . I called the night before to request an earlier check in time because 4pm is late . My mom just got out of surgery so she would need a room to rest earlier . They told me call back in the morning of my reservation. I called and spoked to Tabitha who said we can check in earlier . I said we would be there at 2 coming from the hospital. Once we got there an Asian woman was at the desk and was extremely rude and said check in was at 4. I told her I requested earlier and Tabitha happened to be there and confirmed . Gave us our room but felt very unwelcome. Then I went down and asked for more blankets . An hour had passed and nobody came . I called the front desk and the Asian woman again said we are busy u can come down yourself and get it. I told her I can’t leave my mom alone and I do not work here . I am so disappointed at how this woman is representing the Hilton name. It’s already a stressful enough time for my family and I . We need accommodations not nasty attitudes. I will never spend my money here again!!! 0 stars not hospitable at all! Don’t ever spend your money here !

Amazon service will be returning again

The housekeeping staff was amazing. The came at least once a day

Great staff. The woman who works the overnight shift gets 5 stars!

I liked the views. Parking sucked. Then having to pay to park in garage. Then getting stuck in garage and no one to help you.

Excellent location for visiting Jersey City and Manhattan. There's an excellent river walk with the best views of the Manhattan skyline just steps away. You can hop on a train to anywhere within 5 min walking distance or hop on your bike or rent a city bike to explore. If you're traveling with a family, the rooms are very spacious and has everything you need.

We arrived early to the hotel since we were only staying for one night and wanted to enjoy the city. The hotel allowed us to park & go! When it was time to check-in we were greeted with warm cookies. Our room was spacious and overlooked the city. The room was clean and inviting. Every employee we encountered was friendly. We will be sure to stay again!

The hotel was walkable to a number of restaurants. Check in was a breeze. Only negative for me was the daily parking fee. For the nightly room rate, parking should have been complimentary for hotel guests.

I had a great experience. The woman that greeted my partner and I in the lobby was very professional, well spoken, got to the point, answered all our questions. Make sure when you arrive, to make a left to park, do not make a right into the parking garage ($30 parking). The location is great, only a block away from a wonderful view of New York City. The only thing that I would change is since that we paid $300 for the room (single bed), it should at least come with a refrigerator with free drinks. Furniture was comfortable, and room was sparkling clean. Walls are a bit thin, we easily heard people in the hallway but the TV was loud enough to distinguish the noise. Overall great experience and would recommend a nights stay.

The property itself is awesome, huge and clean room. Everyone was super hospitable, that’s why this male front desk staff stood out when I asked if my hilton honors number can be added to my stay. He very rudely asked, “did u use a 3rd party?”, and when I was about to explain that other hotels credited me anyway, he just turned away. We checked in on 7/27/24.

Its not as good as the DT in Reading Pa. Parking lot is difficult to navigate around it.