Best Western Magnolia Inn And Suites

Staff was welcoming and polite. When we had a problem they took care of us and made us feel like family. Also the free breakfast is why I chose best western.

Nice

I really enjoyed my stay this weekend at the Best.Western in Ladson. Callie and the rest of the staff were so warm and inviting it was just with me and my husband needed.Thank you we will be back!!

I will be back

This property is extremely outdated and rundown. Our room smelled like mildew and cigarette smoke. The manager was very nice and tried to accommodate us by giving us a dehumidifier and a spray bottle of room spray, but it was not acceptable for the amount of money we spent on the room. The bathroom shower curtain was dingy. There were orange stains on the bathroom floor. The carpet was old and seemed dirty. The bedding was old. I felt like the picture on the Expedia app did not match the room we had at all.

The property is old and dated. Our room had a very musty smell to it.

Breakfast was delicious

The staff was friendly. The hotel was clean. Breakfast had a variety. I will definitely come back if I am in the area.

Everything was great except for the pillows 0n the beds

The staff was nice. The breakfast was good.

My only complaint is about the maintenance of the room. There was a burned out light bulb above the bathroom sink. Easy enough to replace but it never was. The toilet also had trouble flushing. Staff and maintenance both tried using a plunger, but it never completely fixed the problem. In all, I had a great stay while I was here and will recommend it to all who ask.

Great stay graduation we attended

Exceptional

Very good

Almost cold hot tub bath and the bed was so hard that I ended up at the hospital sat morning and we checked out . The bed was worse

Staff was so very nice! It was refreshing to see their smiling faces. Rooms were a little outdated but overall a good stay.

Excellent staff, breakfast was great too - only complaint is room #218 smells so badly of mildew. I slept with the AC turned off thinking it would dissipate but no.

The hotel staff was excellent, and the hotel is a good place to stay, but you will definitely need a car to get around. The hot breakfast was ok, and there were other breakfast options for guests to enjoy.

The mattress were not the worst but definitely not the best. I slept fine but my wife and daughter did not.

For an older hotel it is clean staff is helpful and friendly. The breakfast was good The mattress were not the worst but definitely not the best. I slept fine but my wife and daughter did not.

The breakfast and parking were a plus. Breakfast was a buffet style excellent grits, make your own waffle. No extra charge for parking. 24 hour coffee available.

Pleasantly surprised and nice stay

We only ate breakfast there. The food was good and the worker there was helpful and working hard to keep us happy.She wished all the ladies a Happy Mother's Day!

Everything was great only thing i would think is maybe have a heater for the pool when it's a little cool out, other than that staff, room, location all were great!

Staff courtesy and hotel was clean. The room was ok but the bed was hard and the bathroom was a little dated. the towels was not soft and really rough. The pool although looks in doors on the web site was not indoors and not heated.

Most of the staff was kind and the room was spacious. The beds were uncomfortable dryer did not work. The room wasn't very clean felt like it was a bit expensive for it to be so outdated and uncomfortable.

Very good

The beds were uncomfortable dryer did not work. The room wasn't very clean felt like it was a bit expensive for it to be so outdated and uncomfortable.

Breakfast was good, staff was very nice, pool was great, overall great hotel for the price.

Very good

Customer service, breakfast and the location. Also, I would like to say Janet is always a pleasant to see. Always having a smile.

Customer service, breakfast and the location. Also, I would like to say Janet is always a pleasant to see. Always having a smile.

I forget the women that took care of me. Beautiful red curly hair, she was amazing 🙏😍 thank you!

Very nice hotel. The lady taking care of the breakfast was great. Everything was clean and fresh

Easily accessible to our venue. Very helpful staff.

Facilities old. Otherwise it was fine

Breakfast was great. Coffee avaliable 24 x 7.

I came just to get some rest and it definitely served its purpose. The room was clean and the breakfast was good.

A good variety of food for breakfast. Everyone working there was very sweet.

The area itself wasn’t bad at all, and the hotel has a cute, cozy feel to it. The only thing I would mention is that the property does seem a bit outdated compared to other Best Westerns I’ve stayed at, and it could benefit from some updates. That being said, everything was clean and well-kept, so I really can’t complain. Overall, it was a good stay, and the excellent service especially from Zoey made it even better :)

Exceptional

Good

Location Breakfast Waterbugs/ Cock roaches on ceiling

Location Breakfast Waterbugs/ Cock roaches on ceiling

The hotel needs some ports installed to charge electronic devices or more outlets. Also a night light in the bathroom would be nice.

Good

Everything and everyone was so friendly Nothing

Everything and everyone was so friendly Nothing

Great

Room was very clean property was very clean and in a safe location with food and convenience store near

Everything was great and staff was very friendly

Clean and comfortable N/A

The black lady doing the breakfast was extremely pleasant.

Clean and comfortable N/A

The black lady doing the breakfast was extremely pleasant.

We checked in after 9:30 pm, and the lady at the front desk was super friendly and helpful. She got us extra blankets and pillows for our boys. (They'll share a bed, just not blankets!) Our room was clean, with plenty of towels for our family of four. We lied that they have a curved shower curtain rod! The beds were not comfortable at all, you could feel all the springs. The pillows were fluffy, but went flat quickly. The AC worked, but was quite loud when it kicked on. And you could hear ALL the noises outside the window from the road. We went to breakfast a little after 7 am and they were already out of eggs and sausage. The lady who was refilling the food was using her gloved hand to carry the food from the microwave in the prep area out to the chafing dishes. Not a bowl, just handfuls of food. We checked out after breakfast, so we did not use the pool or any amenities.The girl working the front desk in the morning was not as personable. She was wrapped in a blanket and on her phone when I walked up. It was fine for a one night stay, but definitely not worth the price! Wouldn't chose to stay there again, mainly because of the uncomfortable beds.

Nothing

Good for the money

The room was spacious, and I had a very comfortable stay.

Super stay!

I like that it was close to the interstate super nearby

I like that it was close to the interstate super nearby

However, I would like to bring a few issues regarding the room to your attention. The accommodations felt a bit dated, and the toilet was uncomfortably low. Furthermore, the water pressure in the shower was quite poor. I hope this feedback is helpful for your future improvements.

Air conditioner was leaking on the floor

Air conditioner was leaking on the floor

Exceptional

Room was clean, staff was extremely friendly. Every staff person we walked by spoke to all in our party. We couldn’t ask for friendlier staff. The only thing we had a problem with is the gas station on backside of lot was extremely loud. The breakfast was good, it would be nice to have bacon some 😘 We will stay there again!!

Wish the breakfast had more options.

the staff was friendly and pleasant. the elevator was down one day, but it was it was OK

Low toilets for seniors . Issues with nothing to hold on to.

Breakfast was good Bathroom could be upgraded a little.Bed was comfortable the pillows could have been better. They really need to put coffee makers in the room. That was a big downfall for me

Staff was so nice. The hotel was clean and overall fine. Construction around the hotel was a nightmare sometimes as there is only the one road to get into the hotel. I have one suggestion. I don't carry cash usually so housekeeping should add a cash app or venmo to their envelopes. I would have given tips if that was an option.

Clean room/ Friendly staff/ quiet location

I selected this hotel for it's location to an event I attended. I enjoyed the size of the hotel. The staff was friendly and helpful. The rooms were comfortable and clean. Breakfast was great, the grits and gravy was hot, not like warm. It was a pleasure staying there.

One observation is that please bring your own soap, shampoo, conditioner and lotion bc the room we were in didn’t offer those nice options n the shower area! Overall still nice , clean stay!

My only disappointment was that the elevator was down the weekend I stayed and we were in the 3rd floor.

I did not use the property for any services other than to sleep and eat breakfast before spending the entire day with my family.

The room very very clean, the staff was awesome and the breakfast was great! Definitely come to this place if you need to stay overnight in the Charleston area

The woman at the front desk was extremely pleasant. Employees were very helpful with ensuring I received my UPS delivery as soon as it arrived. The room was nice. The only issue was the tv and it was disappointing because there was only one channel and I could not figure out how to get anything other that a channel no one would watch. I had to use my laptop for entertainment while I relaxed. I'm 6'3" and the bathtub was big enough for me to soak. There was no coffee pot in the room but there was breakfast and coffee for guests in the morning. So overall, staff and room were great, TV almost ruined the stay, though. So, here is a photo of the room and here is what I had to do with my computer since tv had only one channel.

Entrance was nice. Breakfast - all processed foods, First room had a very bad odor situation - we had to request to move. The second room was right next to a very busy a noisy street. We just couldn’t sleep well

Excellent price for the experience. Clean room, building and grounds. A few small maintenance deficiencies but nothing egregious. Bring your own usb wall plug and charging cable. Two thumbs up.

Yes everything was wonderful especially the breakfast!

The room was great. The breakfast was awesome. Enjoyed it both mornings. Had to ask for more towels & washcloths. Didnt like the fact that they had to be counted as though we were going to steal them. My family & I were on vacation. We don't have to steal. I gave her what we had and then she gave me more. Front desk was great. A little slow but the service was great.

Made me send them an email ahead of time will all sorts of extra info, when i arrived had given my room to someone else, next to very busy 4 lane road and 2 large gas stations making it super noisy, room was average, poor hot water, and no elevator. Definately not worth anything near the price to stay there.

Location, staff

They said they found remnants of ashes in my room after I departed and charged me for smoking! They didn’t even notify me about it either as they just charged my card. When I questioned on why I wasn’t notified they said it’s because people get upset! Maybe they get upset because they didn’t smoke nor do they smoke. My family didn’t get good sleep as the room next door sounded like a party all night long! My first Best Western experience and will be my last

The room was great, the hot tub in the room was great and the staff were ama,ing. The only issue was the bed, it was so uncomfortable and lumpy.

I didn't get the suite I paid for. The hot water never got hot the whole i was there when i addressed the situation the answer i received was oh we have had complaints about the water being warm it wasn't even warm it was COLD.I couldn't rest the people that was above sound like they was having a party again I addressed the situation and was told we don't have anymore rooms avaliable. The microwave was horrible oh my God and i have always came here with no problems but not no more.

It was old

Everything went perfect. Toom was nice and clean and they leg me check in at 8am.

Clean room, facility and great service!

Quiet, great room location for security of vehicle, wonderful breakfast. No shower curtain in room, didn’t notice until morning.

No coffee maker in the room.

Nice tv plenty of channels, spacious rooms and daily housekeeping

TVs could use a upgrade. So you can watch your own apps not just basic tv.

cleanliness That the pool doesn't have much room to lay in the sun and enjoy it.

The carpet had been cleaned before we got there and they forgot to close off the room to let it dry. It smelled bad in there and we had to switch rooms the following morning

Breakfast was good. Location was good.

Would definitely stay there again. Also very fair price.

The room was clean and the bathroom was spotless. The staff was professional and very helpful. We will definitely be staying at this Best Western again when we return to Charleston. The full breakfast in the morning is very good, although we weren't big fans of the egg like substance. The biscuits, sausage, and gravy really hit the spot. There is something for everyone. A really good variety of items. The staff was top notch. They couldn't have been nicer or more helpful.

Enjoyed our stay, the staff was friendly, hotel was clean the food variety was amazing, great menu/options. The breakfast area was clean, staff lady at breakfast was attentive, friendly, kept area clean and replenished food. Staff at counter in the evening and morning were also friendly, talkative and hospitable. Will most definitely come back. Thank you for a wonderful stay.

The lady who does the breakfast is very friendly and has everything ready. The housekeeping staff is on point.

Friendly. Convenient. Clean.

This was the cleanest hotel I’ve ever visited. The staff was excellent. The only drawback was the lack of hot water. The water was warm but not as hot as I’m accustomed to. We stayed at this hotel several times and I will stay again.

The room was clean, there was a oder i think was chemical, possible cleaning fluid.Breakfast had many options although th eggs were powdered and had no flavor. The waffles were good. There were several other option.

In my room I had two ladybugs that I had to kill, and I flushed in the toilet, and when I looked later on that day, two more appeared. When I was getting ready for bed, I pulled back the sheets, and it looked just like blood stains as well as my pillows where stained. I immediately emailed the manager with the pics and She try to accommodate me with another room, but I left because I was disturbed. I did not want to go into the hassle of packing up my things and going to another room. I was on a business trip and I contacted a friend to see if I could stay at their house. They welcome me even though it was last minute

Yes

Front staff was great, and the cleanliness of the rooms is very good. Super close to a new gas station and some other businesses across the street.

It was very clean.

Great customer service from start to finish. The breakfast maid was so nice also, it’s a decent breakfast and the front desk staff check in was easy breeze.

Very Nice place and Quiet,

Room was clean, breakfast was hot and the desk clerks were friendly and helpful.

The staff was courteous and very helpful. Room and bathroom were clean.

We enjoyed our stay at this hotel. We came to Charleston to celebrate our first wedding anniversary. We were pleasantly surprised by the look of the hotel. The room was clean and the bathroom was spotless. Customer service was very nice. The breakfast was delicious. This will be our spot when we come back to visit.

Had a very good experience at this hotel. All the staff were genuinely pleasant, friendly and helpful. The room was clean, the a/c/heating unit ran well and quietly. Bed was very comfortable. I would stay again.

Did not eat the breakfast. Staff very friendly. Room was clean and parking was safe.

Very comfortable, especially the bed. My only complaint is about the elevator. It was extremely slow, noisy, and lurched a bit. Made the ride a tad scary.

Fast & efficient

Nice staff

Rude staff

Hotel was nice and breakfast was very good. Breakfast staff was friendly and worked very hard. The only negative is that our room had a “mildew” smell to it. We got used to it it once in the room, but upon first entry it was a bit overwhelming.

The customer service is phenomenal.The rooms are up to date and clean.The house keeping service is great.We enjoyed our stay will be back.Thank you

I was surprised by the hotel. I have stood in different BW hotels in different cities, but this one was way better than all the others. The stuff was amazing! Very clean rooms and all the facilities!

Staff was exceptional. Everyone we dealt with were so professional and friendly. Girl is extremely clean.

Quick check in and Clean rooms

Clean big rooms for the price

It was a very clean and comfortable hotel. They just made me feel very uncomfortable about my service dog. Asked me what her service was, said they’d have to inspect the room every day, she would have to be removed if found alone in the room, etc. wouldn’t have reserved there if I knew they didn’t want us there.

Customer service was good and breakfast.

Very impressed with the cleanliness of the facility, room was large, check in was easy. Very accomodating and friendly staff. Complimentary water was also a plus. Would definately stay there again.

Staff is top notch. The breakfast bar is one of the best we’ve ever had. All is very good.

The room was clean, but it felt damp and smelled musty. I know that the area had just had some flooding, but I’m wondering if the rooms always smell like that. Staff was great and very friendly.

Good

It was terrible. When we arrived the humidity level was really high. We went to our room, it was dirty, dark, humid and we had a 2 days reservation. But when we open the door we knew we could not stay here. At the lobby they explained that they lost power a couple of days ago. We explained that because of the level of humidity and with our kid who has asthma, it was a security and health issue. We ask for a refund but they refuse. We left. Never again for us.

Only issue I had was trying to fill the tub took to long.. in a hour and a half I only got about 3 inches in the bottom and the water would not get hot. The tub was the only reason we got the room.

Was a mix up on dates, cost me double for one night,, no refund,, horrible customer service,, will never stay , customer service was terrible,, double booked and charged,, horrible experience

Check in staff was awesome and very helpful. All the services we used on our stay were very good. I loved the pool at our location.

Good

I will definitely be returning

Great location, friendly staff, and overall good. The ‘no fan’ in the bathroom (one comes on sporadically) produces a very strong musty smell. Horrible in the bathroom and yucky in the other parts. Asthma was bad. Maybe a problem that was isolated to our room?

Breakfast was great

This was a basic affordable hotel. Nothing spectacular to say but nothing bad to say either. Rooms were clean, pool was fun and the breakfast was good. Definitely worth the price and I would stay again!

This hotel was very clean.

The bed was very comfortable. The TV did not switch channels.

Friendliest staff, great service and the most comfortable beds! Location was awesome!

The staff were very kind and professional but the room smelled of mold and must. If you keep the bathroom door closed it wasn’t as bad. But after a shower the mold smell would permeate the room.

Our room smelt damp and musty when we walked in and you could feel the carpet was a little wet, as well the a/c unit was rattling constantly and there was a bright light outside our window, so made for a tough night of sleep. The breakfast service was going to be a half hour late so we were unable to eat before having to leave for a scheduled activity that morning. The staff were so nice, so we really wished we had just asked for a room change as that likely would have made a difference. It is a great location and kind staff, just wish we had a nicer room to actually stay in

Power went out. Had a fishing trip planned. Couldn’t get out of the parking lot. No compensation offered. No breakfast. Room got extremely hot. Kids running up and down hallways. Weed smell everywhere.

Very quiet surroundings no outside noise

Close to interstate 26.

Rooms and facility ingeneral were very clean. Staff was helpful, friendly and professional.

The stay was amazing!

Great location amazing staff.

It was amazing

The staff was amazing and the breakfast was fantastic.

Breakfast was good. Would have liked real butter and real plates and cutlery.Appreciated having a microwave and refrigerator in the room.

property was clean accessible to downtown Charleston, will stay again. Thanks

Convenient to North Charleston. Room smelled of carpet deodorizer. Bed not great. Breakfast mediocre

The staff here were exceptional! Very helpful, friendly and accommodating. The room we were assigned to had an overwhelming smell of mildew but once you got the air moving in the room, it was tolerable. The pillows were super smackyd and the bed wasn’t very comfortable.

Great, and clean. Breakfast was awesome

Staff was WONDERFUL! Breakfast could have been a bit better.

The hotel was amazing, breakfast was delicious, check-in was smooth and the gentleman working was the best, wish i could have remembered his name! Everything was great and will definitely stay there again!

Hotel was OK despite bargain basement pricing. Lots of workers and some families that appear to be there long term. Mattresses leave a lot to be desired, there is two positions you can sleep, in the ruts created by the 100s of people before you. Should have been replaced when Obama was in office.

Property was clean. The staff were friendly. Breakfast was great too!

Not good

The pillows on our bed had blood stains on them and there was no manager available to rectify the problem and no resolution was offered, there was also roaches in the room. I was completely disgusted! I will never stay here or recommend this place

Great value, safe and clean rooms. Good size too.

Great cozy stay. Front desk staff was world class! Kids loved the breakfast and pool.

Hotel was right off I 26 easy on and off. A lot of places to eat nearby and several convenience stores.

Great spot to stay. Standard hotel room, nothing crazy special. Breakfast was OK. Step above a continental. Would stay here again.

Convenient in pricing, nice free breakfast, fridge in room, great water pressure in shower, clean, quiet, easy parking. The big con was a very mildewy bedroom air conditioning unit! It actually swelled up my tonsils from breathing in that air.

I like how close it was to relatives disappointed with parking, outside lighting, no snacks or coffee. Ceiling shows water damages li en on bed smell sweaty

Also has a convenient store located behind the bldg for getting your gas, snacks, etc. Would stay there again.

Staff was friendly

Very nice and friendly staff

The rooms need to be updated. The room smelled old and the toilet and shower don’t appear to be updated. The remote was cracked and missing buttons. I just expected better quality. The staff was friendly though.

Modern and mostly clean. Quiet Good parking.

I enjoyed the comfortable bed and the buffet breakfast.

Would come again if have to, to this Hotel, above many we didn't like here in SC. Clean, quiet and good service.

Worst

My only issue was the bed. It was too firm for me.

The room was very clean, the service at the desk was very friendly, and the breakfast was very good

Good hotel. Breakfast was just okay. The bed platform was bigger than the mattress so had to be careful not to hit your knee. But mattress was comfortable. All in all, a good choice.

Not as upkeep as you would like

This was my first time ever staying at the best Western property and I have no complaints. Everything was good.

The room was nice and clean and the staff was very friendly and helpful

We were happy with our stay. We needed to book last minute and needed something cost effective but clean and comfy. This hotel fit all those things. Breakfast was very hot and had lots of options. Our room was clean and quiet. The price was significantly better than most other hotels in that area with similar amenities. We would book here again!

Excellent service and value

I booked my hotel for 30th through the 31st and the system gave me 28 to the 29th. Hotel was very unhelpful with adjusting the dates

Customer service from the lady at check in and at breakfast was amazing. Top notch service. Besides that the hotel was average. Beds ok, pillows awful, cleanliness ok.

Clean and friendly staff. Great breakfast!

Price was great, AC was fantastic!,

I liked the cleanliness and quiet. I did not like that there were no usb outlets in the room.

Short stay but very satisfied.

I loved the room with the jet tub. Perfect for a date night getaway.

Our stay was fine. Just off the freeway so convenient location. Traffic in the area was a nightmare. Room was nice and clean. Breakfast was pretty good, but no fresh fruit served. Overall a good stay for a night while traveling.

The customer service was the best.

beds were comfortable. The only problem was the convenience store that was right behind the hotel and all the noise from loud car exhaust and car horns most of the night. If you want a quite night request a room in the front of the hotel and as far away from the convenience store as possible.

Friendly, courteous, and professional staff! We would’ve given a five for the overall rating however, the bed was pretty hard to the point where we both were aching when we left. That may be a matter of preference. Also, the HVAC system was pretty noisy. Other than that everything else was perfect!

Friendly service, clean hotel and great location. Will def be staying here again when we are in town. Front desk staff is helpful and polite. Really cant think of any negatives about this location.

Not many options for this area. Would stay again.

Everything was great with one small issue. The heater during the night was loud. That is the only reason we only gave 4 stars. Keep up the good work.

I had an awesome stay.

This is a nice hotel to get away and relax.

The room was great and receptionist was wonderful. We really enjoyed our time there.

Awesome hotel!!!! Very quiet, clean and excellent staff!!

Excellent staff, kind, helpful, from the front desk to the housekeepers!

All of the staff were amazing, very sweet, helpful, kind!

The property was clean, the staff was nice, check in was easy. The room was clean & quiet. The bed was comfortable & the breakfast each morning was probably the best continental breakfast I’ve ever had, I was impressed.

Only stayed 1 night but staff was friendly and very helpful, very clean room. Would refer others to stay there and will definitely book there again when I return for another visit.

Enjoyed my weekend stay. Will definitely stay again when I visit the area!

The room was very clean and neat. All of the staff I enacted with were pleasant and friendly. I will certainly stay here again the next time I visit my family.

The hot breakfast options were outstanding!

All good

Check in was great, no problems, our stay was very pleasant.

We stayed here to be close to my family, and it was comfortable, clean, and affordable. The staff was kind and very responsive. The breakfast in the morning was delicious and filling. We wished it was a little closer to restaurants (one exit up), but the distance from the traffic of that exit was nice, and this was much more affordable.

Customer service was very friendly and the room was very clean

Really nice and homey.