Sleep Inn Lancaster Dallas South

Toilet was not working thank u

Todo totalmente espectacular

Gracias

When I went in to check into our 2 king rooms was argued with for almost 2 hours until after 2 am saying I had only booked and paid for 1 room and I had proof of conformation and my credit card where it had charged me for the 2 rooms I had booked and refused to refund me after 2 hours he finally FOUND my reservation then sent us on our way. After getting into my room 1 was a queen double which again I paid for 2 KING rooms, I again went down and said this is not what I paid for and he said there was no more king rooms and after I had again said this is not what I paid for then give me back my money he came up with another king room. SO NEEDLESS TO SAY I WILL NO LONGER BE USING BOOKING.COM EXPECUALLY AFTER i CALLED TO COMPLAIN AND GET A REFUND FROM YOU GUYS AND YOUR CUSTOMER SERVICE AIGENT HUNG UP ON ME.

The location was great. It was a quiet property. The room was clean and spacious. The hotel reports to be smoke free. The room reeked of smoke. The hallway reeked of smoke. I was glad that I had spray to clear the air in the room.

Good

Nothing the whole experience was terrible Everything the room wasn’t cleaned and they didn’t refund me had to wait a hr after check in and front desk lady was very rude

I never got my refund for a room I didn’t get

Clean

It was clean and right off the highway N/A

Yes to all

Yes

Everything was awesome I had no dislike

My stay there wss awesome however

It was pretty clean and the amenities The location

Cleanliness NA

ok stay

With that being said that was very disgusting within itself.

Clean I went to front seat about toilet 10 minutes after check in no one fixed it and all I got after checking out was a I’m sorry…

Location of hotel.

Everything was good !

No safety handles in the bathtub

Clean neat. Well taken care of. Nothing

Great room

Nice staff

Clean Room, Great Staff, and Everything Was Up To Par

Courteous and flexible staff

Booked accidentally for my daughter birthday. They didn't have pool. Literally called 10 minutes later they refused a refund. Terrible way to do business

It was definitely reasonable and a decent place to stay. I honestly will use again

it was awesome

I was clean, nice room, nice staff. This was my 3rd time staying there. I would recommend.

Good hot shower, Breakfast available Floor ice machine not working and door security over, was not complete

Not much The smoke smell on a non smoking floor and the loud people partying in the hallway at 3am

Breakfast was great, rate was good, easy check in and out. Maintenance man was very helpful. There were several rooms where the units did not work, we were moved to another room and everything worked. Not hotels fault, but there was a strong smell of weed on 2nd and 3rd floors, children being loud and unsupervised in rooms.

It was a good stay

The room was spacious and clean!

I had a wonderful time. Thank you everyone at sleep inn.

Room smelled musty. I was on the third floor, and the elevator broke, the advertise having hygiene products that you can buy they have nothing. We went down and asked him if we could borrow a pair of scissors and they didn’t know what we were talking about. My partner looked over the desk and saw a pair of scissors. It was the person who was supposed to be helping with the food was on their phone the whole time

Everything smelled like feces

Clean

Could have been biggeroʻ

Clean room, good location. Person that checked me in gave me someone else's prepaid room. I booked through here and assumed it was being paid through the app and I only had to.pay for the deposit. Around midnight I get a call to my room that I have to go downstairs so they can fix it and charge me. Then their internet was messed up and charges weren't going through so, he ran my card 4 or 5 times... I'll watch my account now to make sure I wasn't charged every time. Unnecessary stress while traveling is always a bummer.

My family and I stayed for a week in half and the customer service was okay. I was overcharged twice on my daughter debit card and her card was no longer on file at the front desk. They didn't explain the despoit fee until I was charged 150 dollars for a despoit. When I asked about the fee I was told afterwards that it's a few when you change reservations. So I'm still waiting on a refund from this hotel for over 200.00. the breakfast was never good the eggs was running and had to much water. Was outside by the pool area one night at 2am or so was never told we couldn't be out there. The following day my family and d some other tenants at the time was enjoying a nice evening with bbq and light music and was told we wouldn't be out there after 10pm which it states the pool is closed at 10 pm not the sitting area with the bbq grill. The housekeeping staff was rude and didn't once come clean the room up on my request Thur the front desk after spending a 1 in 1/2 here at this location I will never book again here.

I travel a lot, reviews was all over the place, checked it out for myself it was definitely a 9/10 only bec I don’t eat hotel breakfast..

I wish there was more dinning areas

Peace of mind

The breakfast needs an upgrade also the so called store to high prices for nothing in there

Until our apart is ready. Clean comfortable, only two problems the breakfast sucks it's not good no selection of different options. And the so called store is way to expensive for there to be not a lot of options as well a can soda is 3.00 when up the street the same soda is only a 1.00 extended stay is to feel like a home away from home not a super super broke getaway

Nice, quiet

Hall ways smell like dogs, but rooms were very nice and didn't have the same odor as the hallways. Bed was very comfortable! I plan on using this hotel again very soon.

Good

Iks okay for the price

The room seemed clean except the vacuuming wasn't done very well. I was not happy they advertised a pool when it turned out to be green and unusable.

Good stay

Nice neat clean quiet friendly

The sheets to our beds were disgusting. I went down to the lobby to ask for clean sheets and was told house keeping was gone and she offered me a flat sheet. Room curtain was dirty, shower was dirty, AC had what looked like mold in the vents. We were told housekeeping would clean our room the following morning and provide us with clean sheets which they did not. I do not recommend staying here.

I was ate up by ants and charged 50 twice for deposits

Easy parking, friendly place.

Great hospitality, room were definitely really clean! The front desk personal and staff are really nice. The beds are so comfy! I had a hard time waking up!

Great place to stay on short notice

Rude front desk will over charge you in order to get your money back you have to call corporate office.blood in shower. Chemicals and huge fan going in a room the smell stayed in my hair clothes.Rude rude rude.do not stay here

No toiletries, clean linen, provided. Breakfast was disgusting

The breakfast is limited and not started on time but it ends on time. You have to constantly ask the server to put things out. They only offer the worst oatmeal flavors. Nothing is cooked to satisfaction except the biscuits and bacon. The sausage is hit or miss and put out pink.

The breakfast is disgusting and needs to be reported to the health department

No breakfast at 8:15 am, I had to ask the man working there for plates,napkins & waffle mix. There was no orange juice or milk, he was sitting down on his phone and had an attitude the whole time.

No carts available ever

I really like the hotel but the breakfast makes me dislike everything else. The food is policed by the preparer and you have to ask him to refill things. It's not done automatically. I would post pictures but the app is not allowing me. When I asked for juice at 928 he stated that the breakfast was closed. What's so hard about allowing a guest to get juice? Closing time is 930. This is the worst choice hotel I've ever stayed at. Where is the manager at?

I was really disappointed by the breakfast service. The male staff that cooks the breakfast in the morning said that his boss was complaining about the amount of people eating the breakfast. Well today when I went downstairs the meat was not cooked completely. My children got sick 2 days ago from eating the breakfast. It's crazy that someone would put out food not cooked thoroughly. The boiled eggs were set out frozen. They do have a cool pancake machine❤️ the place is very clean and smells nice.

I love this hotel. It was clean and affordable. Breakfast was good. The best hotel we had stayed with an awesome price.

The staff was attentive regardless the few staff available. The facilities are in not good conditions, there is smoky and humidity odor in the hallways. The towels were very limited, the small refrigerator was not functioning, there was no blackout curtain in the room so we needed to ask a room change. Then in the other room there was no desk chair and so on. They limited the amount of service available during the breakfast so you need to ask for the folks, the syrup, more bananas, etc. The staff try the best on their hands but the fault resides in the general manager or the owner of the hotel. Not good option for the rate.

The check-in was a nightmare. The girl at the front counter couldn’t find the reservations to start with and said we were free to book another room at $100 more. We went outside because there’s no Wi-Fi inside to rebook a room and when we walk back in, she had found the reservations at this point it cost $90 to cancel the other reservations she made us do. We asked to speak to a manager, and she said no one else was there, but her when clearly there was a man in the back room behind her. He did not come out at that time. We saw him later. The next morning we asked to speak to a manager Who turned out not to be a manager, but said she would resolve the issue by the time we checked out. When we went to check out, she was nowhere to be found. The breakfast was minimal at best and the coffee was terrible. The hotel water pressure was also not good for the shower

Had to re-key my key for four day in a row.

It was an ok stay

Breakfast nasty

It was a nice place to stay.

Very happy for the service

Lock everything up in your truck. First night gas cans were stolen. Power washers were messed with. equipment on trailer was all done through. Tools were taken.

Sorry service, had to get my key card keyed daily

Sorry room service, room service every three days hotel policy, on our third day and no room service.

Na

Clean, beds were comfy, checkin process was easy. Staff was kind.

Great option

Great

It was nice

clean

It clean and good service

Whatever you do don’t get a room at this place. The service is terrible. The sheets have stains on them. They replace them with more stained sheets. I had to use my own personal sheets on the bed. There is never a manger on property to speak with.

I had to switch rooms still waiting to hear back from the manger. The second the room ac didn’t work well. Also the housekeeper clean my room and put stained sheets on the bed.

The air conditioning didn’t work properly. I had to switch room due to the first room didn’t have curtains on the window.

It’s rooming and but noisy

Fantastic experience from beginning to end, I'd love staying here again if I'm ever in the area. Ive paid much more for other hotels that had lower quality rooms and didn't feel so comfortable. Immediately when entering my room, it was remarkably clean and smelled nice, and I got a great sleep. 10/10

Great location great people

Clean room, quiet stay, fast wifi, great breakfast. I will definitely stay again.

Used To Be A Good Hotel...New Owners Dont Take Pride In Hotel

Staff was very friendly

I experienced the best service and my room was perfect. It is the best Hotel I have stayed at in the Red Oak, and Lancaster area. I will not stay in Hutchins or Ennis area. I will stay at this Hotel from now on.

The service was moderate. The coffee machine in the lobby was broken throughout my stay, although they did provide coffee packs for preparation in the room. Breakfast was supposed to start at 5:30 AM, but on some days it wasn't ready until 6:00 AM.

The toilet looked like it hadn't been cleaned right had to clean it, needed extra towels they didn't have any. Breakfast was gone by 8:30 am and had to wait just for come eggs and bacon

The only thing was low water pressure for the shower

I give this hotel a 8 out of 10.....the wifi is horrible and All the rooms doesn't have mirrors. The room we had at first only had one mirror so it was kinda hard for women to get dressed with only one mirror but I explained that to the kind lady at the front desk and she switched us to another room with a mirror with no problems but other than that our stay was great and it was a very reasonable price and they kept it pretty cleaned but please do something about the wifi but other than that I will be staying there again.

Nice

Great stay

Terrible breakfast

We arrived on a Thursday evening and checked out Sat morning-we had NO HOT WATER the whole time we were there they were blaming the city for having some gas issue. I requested the toilet seat to be tightened and for the toilet paper holder to be fixed…there was a big hole in the wall. They made no attempt to make those repairs. The room was clean, AC worked very well. Breakfast items were poorly stocked.

There was ZERO HOT WATER. Water was ICE COLD and no one was willing to help solve the problem

Great Hotel Stay Thank you

The customer service I received was absolutely horrible. I was never greeted never felt welcomed. When you walk in, the staff have a look on their face as if you just walked into their home uninvited. When asking for my ID to verify my debit card info, the lady acted as if she had to double and triple confirm my identity. I’m not a criminal and I don’t appreciate being treated or reacted to as such. I’ve stayed here before, before the pandemic. And I have never been treated like this.

Nothing to brag about

Food was very basic, fruits like banana & apples are old.

I liked the hotel nice and quite felt welcoming. I did not like that I had bought my room in Expedia but when I got there they had charge me again for my room. Lady in the front was nice about it and said it was an error and it will be fixed. I hope so still waiting on it.

I’m great

Ridiculous

Staff, extremely nice

The stay was OK the only thing the air conditioner was making this loud noise we were scary was gonna blow up or something we cut it off and it was so hot in the room.

Had a great night

Clean and comfortable room...but front desk has declined..change in ownership, breakfast has declined drastically, once was a great hotel,i see it becoming a basic cheap hotel very soon

Area was not great. Customer service was good. Room was sufficient for price. Great for a short overnight stay.

A hidden gem. It was convenient to a work assignment. I did not expect it to be as inviting and comfortable as it was. Nice pool, good breakfast and smiling, attentive staff.

Great Stay Friendly Fron Desk

Great

There were individuals partaking in illegal activities but nothing was done about it. Even maid staff commented on the ‘smell’ looming throughout the building. I had children with me so this was very bothersome.

The place was in a good area close to the place we were going

Very friendly staff

Nice hotel overall

Everything was perfect, the staff was amazing. I will definitely be returning

The lights are too dark in the rooms and the water pressure is very low it’s very annoying

Very nice interior and exterior, rooms are very nice, bedding is super comfortable and everything was very clean! Staff was helpful and the location is right off the expressway so it's a quick drive to just about anywhere.

So far, so good. Grateful for the convenience of location.

Rooms air conditioner is broken and there’s a foul odor of either mold or vomit.

Clean and quiet

During our recent stay, the room was immaculate. No complaints whatsoever to our room. However, the free breakfast needs more TLC. We looked forward to eating breakfast before our journey back home. The pictures on the website showed a totally different story. There wasn't waffle mix, muffins, bacon, eggs nor coffee. We went between breakfast hours that were provided from 6-10am.

Instalaciones limpias, buen trato pero no desayuno no se si me levante muy tarde 8:45 am

Right for me

I like that it’s close by I use it for my weekend getaway

Good place to stay

Just like I like

Good

This was a decent hotel for the price. Only issue was with the water pressure in the shower. It was extremely low.

Did not have towels and couldn’t get them when asked for them otherwise all was good