Red Roof Inn Washington DC - Laurel

I stayed for one night as I was traveling across town and from the reviews I thought this would be a clean hotel. We arrived and the smell in the room was horrible, the bathroom was falling apart mold all over the floor boards, there was still hair left over from previous stayers. But the room was so musty, it was super uncomfortable to sleep.

The room is clean, staff is friendly, parking was easy, air conditioning works well. I jad a good rest

Location Minimum maintenance

Nothing Very dirty, no one at front desk, trash in parking lot, broken down cars, cars on lifts, walked in room. Looked like floor needed a good scrub with a putty knife. Loaded my vehicle & took off. I would like a refund!

Exceptional

Entire property smells like a sewage plant. Inside & out but the smell hits you soon as you walk out the door. Burned incense my entire stay. Needs a good power washing/cleaning the walls & hallways. & stop leaving bags of trash in the walkways.

Just to enforce the smoking area for guests

This property is well maintained. When I visit Maryland this is where I stay.The staff was courteous and professional. The rooms are clean. I enjoyed my stay at the Redroof.

I like how friendly staff were

Very good

Clean, and comfortable room as well as spacious.

No complains. It's a motel,...

No complains. It's a motel, Ok for overnight while travelling. Nice staff.

Very good

The hotel is located in a very quiet area with good shopping options and the beds were extremely comfortable!

Food, gas and Dunkin donuts coffee next door. No breakfast at all is available. only coffee at 7

The stay was very pleasant

Very poor

When we arrived there was a police car in the driveway with a police dog. I understand not the fault of the hotel but... not a welcome sight. They said we would be greeted at the desk sorry there was someone there but that was not a greeting we received. The room was sparce with no table to write on. The sink had a broken water valve so we could not get hot water that was room 113. We notified front desk but he never wrote that down so who knows if next person will have same problem. We never received a receipt he said we would received it later but WHEN??? 3 days later I haven't seen it. I am not happy with Red Roof Inn and the way customers are dealt with.

The room was very clean. It looked just like the pictures on the Booking.com website. The strong smell of marijuana, I know that is something the hotel has no control over.

The room was very clean. It looked just like the pictures on the Booking.com website. The strong smell of marijuana, I know that is something the hotel has no control over.

Exceptional

Pleasant

Passable

King room had plenty of desk space and two comfortable chairs. The bed and pillows were comfortable. Plenty of housekeeping staff who are polite and willing to help out if asked. All provided toiletries in the form of liquid soap dispensers (no body lotion provided). The phone did not successfully connect to the front desk. There is some audible road noise. Dated Refrigerator that works but needs repair; small but efficient microwave.

King room had plenty of desk space and two comfortable chairs. The bed and pillows were comfortable. Plenty of housekeeping staff who are polite and willing to help out if asked. All provided toiletries in the form of liquid soap dispensers (no body lotion provided). The phone did not successfully connect to the front desk. There is some audible road noise. Dated Refrigerator that works but needs repair; small but efficient microwave.

Clean bright lights for safety Staff with great personality

Staff with great personality

Exceptional

Hair in blankets , hair in shower

Good

Jose was nice. Staff were very accommodating.

The air conditioner probably needs to be replaced. It was noisy and didn't really circulate through the room

I really love this place for me everything good.

It was a awful stay

Room stayed clean and they dont play about u checking out so they can Clean and have it Nice for the Next ppl. Bed was very comfy also.

amazing staff and quick with check ins, stores close by and air conditions works good

Yee

Ok location

The\nFront desk off at me, room didn't have no heat and it was very cold last night.And now i'm feeling sick

Is good

Everything was great staff an its,quiet an clean

The key card issued to me at check in wasn’t working after I climbed to the third floor, had to carry all my stuff back down to the lobby and up again to wait for someone to come assist me. But the overall experience was good.

Yes

The staff was accommodating but they had no control of a poorly maintained facility.

I was,very comfortable it quite an the staff is,very nice

Fridges and microwave always in good condition

Clean room, staff was professional, air conditioning working perfectly, Parking felt okay

Convenient to stop for a night

Yes to all

Good parking

Good

RedRoof has lost its touch. Been a member since 2017 to now. Front Desk staff is courteous. A strong stench of Marijuana hits you once you hit the elevators and escorts you to your room. Not everybody smokes or likes Marijuana. I felt nauseous half of the stay from the marijuana stench. I also advice you use the hotspot on your phone for your laptop or iPad - just to be safe

Smelly room

It’s was okay

Affordable

Good

Area around the property, especially when accessing the elevator. All junks, trash can and all liters the place. Not welcoming. Had to leave the following day.

No comment

Clean room and affordability.

Decent

Clean and quiet

Floors were dirty. Place is in rough shape and will probably get worse with each use. We won’t be back.

It’s a decent establishment

Spacious rooms

10/10 stay

Room was not the cleanest, had a musty smell. Wouldn’t stay again!

I was really impressed. I will definitely reserve again soon.

Good

I like it

Easy check in and out process. Park next to your room. Smell was a little musty though.

I like hotel its freendly staff

Good stay

Old. Floors not clean. Feet getting dirty.

Will definitely follow this with management and such unfait treatments.

smelled bad, mold in places, front desk was on

The room smell not good also when i travel to the hotel my room was leaking water from roof but the front desk person was good

Clean and comfortable room

Nice stay

It was good nice and clean staff

They were clean and nice

The hardwood floors in the room were very dirty and the pillows were terrible (seriously, bring your own if you can). The bed was decent but shook when you moved. For four people and a dog for just one night, the room was spacious enough. If we were staying longer than one night, it would have been tight. The blackout curtains worked well and we didn't hear any other guests while we were there. On a separate note, my party of four was very confused when we checked in to our reservation for four in a room that sleeps four and there were only two sets of towels. This was just a stopover to sleep so we didn't use the shower other than to wash our feet from the dirty floor. We also only received one room key.

Staff was friendly. They will not service your room daily unless you request it. Also, they only give two towels, 2 wash cloths, and 1 bar of soap regardless if you have more than 2 people staying in your room.

Everything was excellent, id like to go back there anytime soon.

Convenient

After a long day at Six Flags, we decide to book a room here my family and I was going to take a shower after I had to hand clean the tub cleaning somebody’s long black hair and pubic hair when we were about to grab a shower we looked up and seen that there was black mold on the ceiling, I think at this point if people have to clean the rooms people should get a partial refund. I can even overhear the conversation on the telephone that the reception made asking what rooms were actually clean. It took about 20 minutes just to even check in just to have a room that wasn’t even clean.

Like about the peoples working here

If you like finding a cockroach crawling on the bathroom wall, this is the place to stay. It was only one cockroach. The property is obviously dated. They've done some remodeling, but it still shows it's age. I was dismayed that when I notified the front desk the person acted like it was no big deal. In a hotel, I feel that they should do more about pest control. I also know that where there is one, there are usually more.

Would stay again if traveling on a budget.

Wasn't provided fresh towels every day had to ask for it

The front desk is very unyielding even if they are wrong

Smell

Quiet even in a traffic heavy area. Room clean and comfortably accessible for wherlchair use.

The room was uncomfortable and the beds were rock hard. It was loud as hell and people were walking around outside making noise and smoking marijuana. We didn’t sleep at all. We canceled the rest of our stay there and left.

Nice friendly staff. Room was clean. No breakfast which sucked.

I’m still here with my fur babies staying for another day or two

Customer service is always terrible here. No hospitality. Everything is an inconvenience for the staff, but nothing is as advertised. Hair all over everything...bed, towels, washcloths, toilet, shower...disgusting.

The room was really clean & up to date

It was really nice

We were driving from Florida to Massachusetts. We stopped here Friday night. The room was clean and so was the bathroom. We have two dogs. The place is dog friendly and easy to get them outside. Everyone was very pleasant and polite. It’s very inexpensive even with the dogs. Not fancy at all, a good place for a night/ two. Easy on off I95. Thanks

The property is our inexpensive go-to when traveling to the DMV. Pet friendly and easy access to freeways. Check-in process is generally easy - have ID and credit card ready plus know your license plate details as it’s required. Dont come too late or you won’t be able to use the cart to bring in your luggage if it’s needed. Lastly, the bottom step (back stairs) is LOOSE so be careful and this last visit; there were bees nest by the top stairs (back set of stairs).

Very convenient, great price.

Great help with check-in from staff. Convenient amenities nearby

my partner is of color and they seem to be racist on how they charge people of color

Comfortable rooms and spacious. Under new management and is a great place to rest up.

It was a decent stay i stay there a few times a month

Good!

Nice place very clean.

The front desk people are horrible and they stole my belongings out my room.

The best service nice and clean

N/A

N/A

Good

There was hair all over the room, stuck in the towels/washcloths, left in the shower and sink. It’s as if the room was never properly clean. Plus there was a party next door to us. Never again.

Very clean, no pests, quiet

Good customer service

Staff very accommodating

clean

Great staff. Nice rooms

I wasn’t allowed to check in and never received my credit for the hotel. The staff was rude and I had to end up sleeping in my car

The pillows are small and uncomfortable. The bed is hard and not that comfortable.

Room was clean and staff very friendly

Price

Great

Nice and clean

Staff is great and rooms are always clean 10/10

Okay

The GPS isn’t accurate to get to the hotel. Not far from DC which is good for the price

Good service

Great

Our room was newly renovated. New flooring was great because it wasn't carpet. - However, the floor felt and sounded like it had something gritty all over it like perhaps it had not been cleaned. - More than 2 bath towels would always be appreciated. - Parking lot could be cleaned up - looked like people just threw stuff out of their vehicle there and left it. - including multiple seats from an SUV.

Enjoyed my stay

The plaza next to it have very nice laundromat.

Peaceful

They had no water and getting my refund back been a hassles

Nice

The room given to me was cleaned and well maintained.

Dunkin was near by and room was clean. Kept missing the turn to pull into parking lot.

The room smelled of cigarettes

Good customer service

The area outside not invited you to stay but when you get tour room not bad only need more details cleaning.

To many people sitting in cars. Clean for the price ...but to much traffic

I did not like the check-in experience. Clerk was hard to see in his booth and hard to understand. Elevator was not working. My room was 2 flights up, had to take the stairs after a long day.

The desk people were very nice. Hotel room was clean. We got a good night rest.

Ive stayed here in the past and it was ok. Rooms have been renovated! And they look good. And theres an elevator!!!

The customer service is very good

Truly inside was okay for the price but the area is not safe as obvious with the security of the employees when first entering. These owners did okay by the rooms but just like you can’t put a castle in the hood, this motel is best to succumb to the area and house the homeless. Sad truth.

Awsome

Waited for 30 minutes outside before the night duty staff came down from his room to attend to me

The AC unit is outdated,the landscaping and painting of the property needs to be updated, but overall it was a good stay.

Ants, bugs and spiders in the room. Entire area smells extremely bad

Worst place to stay i would stay , i choose to stay in this place as an emergency stay for the night. Smelly room . Worst of all they don’t care about customers privacy . A housekeeper walked inside the room without knocking and announcing. Check out time was 11am . 10:30am housekeeper walks in . Not recommended for anyone.

A nice place

The rooms was dirty, smell and the pillows was stinks and nasty. That was a terrible night, we could'nt even sleep, we asked to change the room because of the smell the gentleman said no. This hotel need to close for cleaning because everything is dirty.

My main dislike of this Red Roof Inn is that I was charged $30.00 because I arrived before the 2pm check-in. I paid it because we traveled from New York with small children and they had to use the bathroom. There was nothing to like about this Inn and I will never stay at any Red Roof Inn again.

People were knocking my door the entire night,

Otherwise, this fell into my top three WORST hotel experiences. The room was dirty with stains on the wall, permanent stains on the sheets, very noticeable paint peeling from the light fixture, and the room smelled terrible (like an old gym and cigarette smoke). Not to mention my television didn't work so i have no entertainment at all during my stay. Apparently whoever had the room before me damaged it. So when i turned it on, i saw where something hit the tv and cracked the internal screen. I reported this to the manager and was given no accommodations...Only a $22 refund upon me checking out. This definitely not a pleasant experience for me.

Not worth the price

The floors were weird linoleum that looked and felt a little dirty. Slightly sticky. There was a leather chair that was so old that the leather was flaking away at all edges. Covering this with a sheet reduced the smoke smell. The beds were great. There was a dead hornet when we first walked in, and when we came back later my daughter accidentally stepped on a living hornet. The toilet is in a bathroom behind a door and the only sink is just outside it, so you have to either leave the door ajar or turn the knob after using the toilet before washing your hands (though I suppose you could use the tub...). The only reason I gave this two stars is that it was cheap: $70 a night. But I would have spent more if I'd known what it was going to be like.

Staff distant and unapproachable

You get what you pay. Property is not clean. They don’t clean the room and change the laundry daily. So not happy with overall experience.

Bed bugs and couldn’t have been less apologetic about it. I’d say you get what you pay for, but no professional accommodation company should have insects. And for some reason, hotels.com had me revise this post before allowing it to be submitted.

Bed bugs and couldn’t have been less apologetic about it. I’d say you get what you pay for, but no professional accommodation company should have bed bugs.

A lot of noise

Overflowing sink, and noisy neighbor dog