Extended Stay America Suites Baltimore BWI Airport Aero Dr

Everything was dirty and not clean and bugs in the room and they change my room

Rooms are very used. Needs to be updated

Bad

It was friendly and small It was not near too much

It was not near too much

Superb

Staff were good. The room & kitchen net was clean but the floor was not even/ or leveled up. The chair with wheels kept rolling over to other side of the room. Plus all the water in the bathroom while taking shower did not lead to the drain it went to the other side… had to wipe it off immediately with towels on the floor. Bad experience!!

When I checked in, I felt like I was disrupting the employee’s FaceTime conversation. He didn’t once look up even when asking for my ID and skidding the key to me. I would be embarrassed if I owned or managed this property. I have traveled very extensively and this one rates as one of the worst properties I have ever stayed in. The ONLY positive was that the lady preparing the coffee was very friendly and communicative. I believe you have the wrong employees in the wrong positions.

was told by staff when i called to reserve a room and that they still had a few availible at 112.00 but when i arrived and exlained to the staff member that i couldnt proceed with the reservation cause it wouldnt allow me to enrer how many people will be in the room.The staff member then stated when i arrived that the room was now 156 which was in no shape,form of fashion worth that price nor my fault that the price changed.After telling the member that the sister hotel said he could have did the reservation for me and i should have paid the previous 112 and only to pay and find out the room i had wasnt worth it

was told by staff when i called to reserve a room and that they still had a few availible at 112.00 but when i arrived and exlained to the staff member that i couldnt proceed with the reservation cause it wouldnt allow me to enrer how many people will be in the room.The staff member then stated when i arrived that the room was now 156 which was in no shape,form of fashion worth that price nor my fault that the price changed.After telling the member that the sister hotel said he could have did the reservation for me and i should have paid the previous 112 and only to pay and find out the room i had wasnt worth it

Room was pretty clean, staff was nice

Staff was amazing. Christina, Adam and GM (sorry forgot your name) as well as maintenance and house keeping have always been great. Was only supposed to stay 2-3 nights and ended up extending a week due to the great customer service and care. Even recommended a friend who also booked a room stayed a night! We appreciate you! This team works hard to make guests feel welcome!

Nothing Its location and the staff communication skills were bad

Everything was good

Everything was good

Nothing Its location and the staff communication skills were bad

Exceptional

Sheets dirty counter top has burn marks look like someone was smoking crack nothing to heat food on no toaster or nothing

No issue at all with the location. I originally booked a queen bed room for just 1 occupant. I was told that there was none available except handicapped rooms… which was fine. when i got to the room, the bed was maybe 2 feet from the ground. Thought i am not handicapped, i can imagine that would be super inconvenient for someone in a wheelchair. I wore white socks which shown how dirty the floors were. but outside of that and the cigarette smell lingering throughout the halls, it’s not bad for a short stay.

No issue at all with the location. I originally booked a queen bed room for just 1 occupant. I was told that there was none available except handicapped rooms… which was fine. when i got to the room, the bed was maybe 2 feet from the ground. Thought i am not handicapped, i can imagine that would be super inconvenient for someone in a wheelchair. I wore white socks which shown how dirty the floors were. but outside of that and the cigarette smell lingering throughout the halls, it’s not bad for a short stay.

Superb

I cancelled immediately after seeing it Place is dirty

I like the free little breakfast I didn’t like that I had to call multiple times for kitchen ware. And I was held up at check in because I paid through the booking app, and the staff couldn’t verify my payment. I had to show them my booking app, the. Show them my transaction from my card that I paid

I like the free little breakfast I didn’t like that I had to call multiple times for kitchen ware. And I was held up at check in because I paid through the booking app, and the staff couldn’t verify my payment. I had to show them my booking app, the. Show them my transaction from my card that I paid

Place is dirty

Noise all night. For the second time I had a handicap room. The host were well mannered but the facility needs a deep cleaning

It was clean but looks run down inside of rooms. Guess you get what you pay for.

Front desk open my room door without knocking. Place smells of marijuana. Lot of people hanging around outside

Clean room

I didn’t have any breakfast Because I choose not to.

N/A

Know internet elevator always out.

It's not a good place to be, it's dirty, the building is in bad condition, the elevator wasn't working, and when I got to the room the sheets had human hair on sheet. It's the worst place I've ever been.

It was horrible. It’s not maintained and even though we requested non smoking room the room wreaked of smoke. We were not able to check in until 3 am due to our red eye flight delay and had to walk up 2 flights of stairs due to elevator being broken. Will never book an Extended stay in any emergency situation ever again. It was awful but front desk staff was very nice. The only thing nice about this place was the front desk staff.

The sheets on the bed were nasty. They had black spots all over it. When ask for a change of sheets the staff was extremely rude! The staff the entire staff was extremely rude.

The elevator definitely needs to be fixed had to carry all my bags to the 2nd floor this the 3rd time ive been and the elevator still not working

The hotel had a weird smell. And that’s more of apartments than a hotel because people were actually living here.

No hot water, elevator wasn’t working, rooms was not kept up

They way they check and make sure u are ok with things...the quietness the friendliness to comfortable and the places to eat around there

Always very helpful! Quiet area

Very friendly staff and always helpful

Friendly staff!!

The friendly staff and attentiveness to my questions and concerns

The room was dirty and lacked maintenance.

We had to over come a lot, the shower barely work, the a/c unit was replaced on the second day. The half way through our stay the elevator broke down, and my wife who can’t do stairs well was stuck on the 3rd floor. The people were nice but the place was falling apart.

The stove

No air didn't keep it warm...water knobs was kinda hard to understand...door was a little broken....but normally i have a great room ....just this time room 136 was a little problem not too bad tho....but definitely going to stay again!!!!

Staff was wonderful. Room meet expectations. I would definitely recommend

It looked clean, but you had to request all the kitchen utensils because they were kept in the room. I had to go to the front desk to get them since they took too long to bring them. The hotel does not provide a coffee maker because, according to them, they didn’t have one. The breakfast was horrible; I didn’t eat or drink anything there. They don’t clean the rooms every day—I think it’s only every five days. They do not provide shampoo or a hair dryer.

Great location. Friendly staff. Clean room. Perfect amenities.

Na

No ac didn't keep the room cool....but we opened the windows...breakfast could be more to choose from!!! But still love this hotel

Christiane, Fallou, Adama, and Fatou are always very helpful to my son and I. We will be here for about a year.

Good value and kind staff

I love the quiet atmosphere and kind staff!

Staff is always very nice and helpful!

I definitely like the staff very friendly...the ones that i do know

The air conditioning needed to be better but i definitely enjoyed my stay other then that

Room was clean and the kitchen was nice but you have to talk to the front desk to be able to really use it. Otherwise our stay was fine - nothing remarkable either way.

Everything was nice except the air conditioner it keep cutting off. Also i think they should have 2 night stands that definitely something that they should look in too

The rooms were half clean. The staff was never at the front desk. And it was extremely noisy

Hotel clerk was professional. He called to ensure that everything was okay with the room.

Price, staff and room was great.

Great for Independent Contractors

Convenient

Loving the upgraded to the rooms

Loved my room definitely looks updated really enjoyed it

The hotel was clean and convenient for my needs, especially given my handicap. I wished there were real coffee cups and drinking cups available, but the housekeeper helped me by providing plastic cups. The TV had multiple channels, and the bathtub was clean, while the room itself was generally tidy. I want to express my gratitude for this decision; it has been a positive experience. I even decided to extend my stay for an additional night.

Definitely loved the room!!! Friendly front end host!!! Definitely will stay again !!! Bed was very comfortable!!! Definitely want that room again

Staying there still

Good night

It was comfortable and clean and quiet i definitely will stay again as long as they keep up the good work...the only thing that i didn't like was the toilet it flashing handle was broke...

False advertising… roaches… bad hospitality policies for room service for guess…..they don’t clean nor provide services to guests that stay less then a week

I loved it, total peace and quiet

This was one of the worst hotels I have ever stayed in. The pictures are from room 346. The shower rod that was literally falling out of the wall and the refrigerator. Went to go speak to management multiple times to see about getting a new room and could never find anyone finally gave up at 11 PM and just stayed in the room for the night.

Smoke alarm kept going off upon entry, staff member was not very helpful due to having no knowledge of anything other than informing her manager of our concerns, previous attendants smoked in room and tampered with smoke alarm, elevator was inoperable, and someone HAULKED a big glob on spit in the stairwell that we had to use to travel to and from 1st and 2nd floor.

room possibly left with a damaged door lock so I took it since it was at the last minute and I was extremely exhausted after working 24hrs. Well from.the inside, the door locked fine. This property needs some work, some TLC and some deep cleaning and also the weed smell was also quite Annoying!! Overall 5 out of 10.

it’s going well

Stayed there for over a month was charged money for reservations on friday 06/27/25 for the week of 06/28/25 - 07/05/25. Was awaken by who was said to be general manager at 11am on 06/30/25 and said the room wasn't paid for. I tried to show her confirmation and receipt and was extremely rude she said she didn't want my money and had to vacate premises immediately I am 60 yrs old and disabled and had 30 minutes to pack up a month of accumulated items including my dog . It was unreasonable and now in hospital I check with my bank and they had charged me for the week already Contacting corporate $$$$$

Everything was fine except the broken elevator. Kirsten was very friendly and accommodating

My husband and I stayed on the second floor. The hallway smelled like cigarette smoke. Other than that it was nice for the price.

Check in was great. The young man at the reception area was cool. Explained everything. Told me the elevator was broke and I’d have to take the steps. For me, i didn’t mind that. The room was cool. Comfortable. AC was working good as it was very hot and humid out. Went to bed. Woke up around 4am to use the bathroom…. I was greeted with a roach. I said alright it’s a hotel, I’m not gonna overreact…. Until i saw about 5 more. I couldn’t go back to sleep after that for fear of them crawling on me now. So i got up and checked out around 6am by leaving my card in drop box. It was going well until the roach party showed up. In a pinch, just off of the service and room, I’d come back but they need to exterminate/bomb that whole thing for insects.

The staff was very friendly. They also called to see if the room was up to our standards.

The elevator didn’t work so me and my family had to walk to stairs each time we needed to get our belongings and when we went out to come back in. The staff said the elevator was broking a while they need a piece to fix it and also the other entry door my card didn’t work to open they said the door was broking as well. So we had to walk all the way around the building. It was very inconvenient and uncomfortable. Couldn’t enjoy the entire luxury of the stay without being tired

My room was covered in cockroaches and we did not stay the night. We left after 5 minutes.

It was quiet & clean

Perfect location to everything

Proper rest and relaxation accommodation facility Good job manager Khrisdiand My apologies if name spelled wrong

Gd

When you first walk into the property, it’s nice. You have to ring a bell and wait 2 to 5 minutes to someone helps you when the workers are just starting their shift if they are five minutes early, they will not assist you with anything not even opening your door because you left your room key in there if you have already been in your room and you need assistance, it takes 2 to 3 minutes to get assistance. The property manager was nice. It’s a lady named Miss Christina that works here. She’s also nice. It’s a young man that works here. He absolutely goes above and beyond to do his job right everyone else is very ignorant. You tell them things are not in your room and they ex can they come and look in your room instead of just taking your word for it I have been here since the second and I have already paid $1000. I think the rooms of pricey and for the staff to be rude and ignorant like that, I don’t think it doesn’t know justice.

I have stayed here awhileand eveytime i check in there is a different policy change. I paid online one person quick and easy and the other is

Not a great area

The hallway smelled really bad...normally i enjoy my stay this time lord the smell .it smelled like feet cat pee and other things i had to buy air freshener and spray outside my door ..smh

Toilet was leaking, bathroom smelled like weed and had some mold, Tv had something on it that hotel said was a scratch, towels had too much soap left, bed sheets were scratchy, blinds would not close all the way and no bathrooms in lobby. Breakfast options were poor, at best.

The staff enter the room without my permission. The staff was inquiring about personal information that was not necessary for the stay

I should have just invested more for better accommodations!

Hugeeeee Roaches, sink is licking, no warm water, couldn’t shower… someone else was sleeping in the bed before me, so they didn’t change sheets. Room smell like cigarettes and dirt

Customer representative was helpful. Rooms were clean , but not enough lighting. I also notice a few insects in the bathroom that was a turn-off and made it uncomfortable. I feel the whole establishment needs a total upgrade.

I loved the room but lord the ac is terrible i was so hot at night had to sleep with windows open

The elevator smelled like they used a old mop, the room floor was so dirty that my daughters white socks looked like she played in the street. I killed 3 cockroaches and the guest next to me was smoking cigarettes and weed in the bathroom all night long and the room smelled horrible. I will not ever go back to that hotel again.

Great staff clean environment

Upon arrival, you have to push a call button for an attendant. Was told very adamantly that there’s a strict no smoking policy. When walking to my room, the hallway was filled with the smell of cigarette and marijuana. I entered to a rusty fridge, dirty bathroom and tub. The bed looked clean and the tv worked though. After 8 hours of driving, I just wanted to sleep. I called the front desk at 9:30p to complain about the feet stomping around above me. The floors and walls are super thin. I could hear my neighbor’s tv as well. At 2:30a, I visited the front desk to request to be moved bc the people upstairs were now arguing along with what I assume was children running around. I was told they were fully booked. I went back to my room, put in earplugs and could still hear all of the commotion. At 8a, I went to get some complimentary coffee. They were out of real sugar. At least they had creamer. Went back to my room to find my key didn’t work. Back to the front desk to get my key reactivated. Back to the room, used the toilet, it wouldn’t flush. I checked out and found another hotel.

it stinks like smoke and pot

Had a really nice time. The room was very comfortable. Love the little kitchen . Maybe they can put the blockers in the outlets for the people that have children with them . Overall I enjoy my stay very much and I will definitely come back!!

It was ok I didn't like being in the first floor by they elevators and the front desk and front door. All I heard was people talking loud and coming in and out. The elevator door open and closed. It was too much activity at front desk people talking for no reason because they was bored. Seem like people was living at that hotel.

Excellent will prefer other people come rent hotel

It was ok i like the quite comfortable feeling

Well hotel front desk were unfriendly. Then the heater was broke in the room. Took two days to get lots to be able to cook food. Along with two days to get heater fixed.

The shower curtains are too small. When i took a shower, the water was all over the floor.

Room wasn't clean - bad odor in the hall - very noisy - its winter time only a sheet and thin blanket on the bed. When I asked about blankets I was told that is what is supplied.

Nice, clean and great service

Definitely was comfortable...i love my room

As soon as I exited the elevator, the hallway smelled like someone cooking beef & onions. This offended me because I’m a pescatarian. I entered my room and was greeted by the unpleasant odor of a dog. To top it off…I was awakened in the middle of the night be a stink bug crawling on my arm. If I had not been so tired, I would have checked out in the wee hours of the morning.

I reported to a worker at the front desk, there was a roach crawling in the kitchen area of my room in which I killed it. In the bathroom, the shower head could not adjust. It looked like someone tapped it up but it was still leaking. If your sitting on the toilet you actually have to move your legs to close the bathroom door.

It was very filthy!!

The fire alarm for the buiding went off at 7:40pm and was not turned off ( false alarm) for about 20 mins. Guest gathered in the parking lot with little information from management to understand the situation. It happens. Otherwise, AC & shower worked, water was hot , and the bed ,while firm , was okay for the two nights there while my own home's interior was being painted over the weekend.

Yet when I arrived I later learned they were overbooked!! However this was not revealed until next day when attendant tried to convey what manager had said. I was concerned when it was not even mentioned that our room was for handicap room. I was led to believe booking a room for another would be comped by the person when I checked out once talked to manager. Next morning new person told us to book another room because we were leaving at 9:30 next day for church and we couldn’t return until late in the evening to resolve the matter. I left phone number to be called but received no call. We were surprised when we returned the lady at the desk acted like she didn’t remember us from previous night. She tried to tell us we had booked a handicap room the night before. Ironically a gentleman in front of us expressed he couldn’t stay there due to the conditions of the hotel and poor service from attendant. Another patron mentioned dissatisfaction with same attendant.and with particular location

Arrived here and to my surprise discovered this place is a shelter! The rooms are filthy, smelly, dark and dreary. The other hotel patrons and surrounding area is sketchy. The front desk staff (aside from management) is ghetto. No common area amenities aside from "breakfast" which, according to staff, is supposedly grab and go bars and juice pouches from an end table near the entrance. I checked in and checked out of the property within 15 minutes of each other. Would not recommend, do not stay here.

I booked a room for my wife and daughter for a necessary travel. Unfortunately, my wife has had a serious complaint. She complained that the room was smelly. There were bugs crawling on the floor. There were trash everywhere. The room had smokey smell in the room and the hallway. Again, my wife does not complain, and she said "This is a very low grade hotel; it's worse than the worst Motel 6 I've ever stayed when she was very young. We will never book Extended Stay again." I've never heard a strong complaint from my spouse in 25 years.

Never stay here again this was a waist of my money I should be getting something back from this stay it was horrible and the staff and workers are very rude and nasty

staff very nasty

Experience staying here is good

I am here for 2 days they are so respectful with me and rooms were clean

The hotel stunk when we went up in our room. The room smelled like old mildew. The shower didn’t work so I asked him for another room. They gave me another room and once we flushed, the toilet started leaking. I told them the problem and they told me to come get the plunger to plunge the toilet, I was only there for about two hours and I checked out I never stayed. I asked for my money back no refund. so I left I was only there for two hours. It stunk so bad I couldn’t take it. I have health issues that smell was different. I didn’t have time to take pictures. I was just so exhausted and ready to get out of that place.

The hotel rooms were dirty, and the Hotel smelled awful.We asked to clean the room but they didn't do it.

When I got to the property there was no water. I refused to check in and did not stay.

My stay was terrible, thank God it was only for one night. The room was out dated, things where broke in the room and could not be used, the sheets on the bed where brown and dingy, the room had a smell, the nose coming from other rooms was unreal and the list goes on. It took 45-60 minutes to be checked in due to the system being down. Very displeased with my stay, I did not get any rest at all.

The folks working the front desk were all great. The experience was fine and for $97 a night, I get what I pay for. That being said, the overall cleanliness of our room wasn't great. There were a lot of spots that did not seemed to be cleaned thoroughly. I also encountered a roach in the kitchen area, so that caused a bit of anxiety. I also had to keep fidgeting with the knob in the shower in order to get steady hot water. Overall, the room was nice and has everything you'd need. The staff working the front desk were terrific.

Someone tried to break into my hotel room while I was in the shower. Thank goodness I stay protected at all times. I had to have my room changed because roaches were in the shower and all over the bathroom floor. The second room appeared to be better until I moved the furniture. Let’s just say NEVER EVER AGAIN.

Check-in was quick and easy but what I paid for (one queen bed) is not what I received. Get to the room and there is 2 full size beds. When I asked about the size of the beds in that room I’m told all the beds are queen and king size. LIES!!! So next time if you all see what someone has paid for is different than what’s available upon arrival, let them know during check in.

It was very nice.

Very friendly staff, economical hotel and clean.

This was the worst hotel I have ever stayed in. The room was absolutely disgusting!!! Bugs,dirty linen and sticky carpet. Not too mention the awful odor!!! This hotel needs a makeover. The guest of the hotel stood in front of the entrance smoking cigarettes. There should always be two people at the front desk. The customer service was excellent. The problems with this hotel is beyond the control of the employees.

Shower didnt work. Verbal fight over noise in the hall 3:30 am. Halls smelled of smoking.

Has potential to be very welcoming, but facility needs much TLC.

A basic property. Adequate but needs tlc.

I've stayed at 3 Extended Stay America Suites. This is my second favorite. Friendly staff and clean rooms. I'll be back!

There was no heat or hot water and they wasn’t tryna give me another room very dirty but clean at all

Bad room bad maintenance housekeeping bad front desk staffs just bad hotel that is not doing there job disilibity room is not.complying with ada laws this hote need too be reported too health and county governments

The room was really nice

The carpet was dirty. The room smelled of stale air. The blanket was dirty. My boyfriend asked the receptionist for a tube of toothpaste and was told that the whole facility didn’t have any. Overall experience was average. Wasn’t impressed.

Prefect for my birthday weekend

My last day, I saw a roach come from the tv. The appliances are old and outdated and I didn’t feel very safe as people were able to come and go as they pleased. The staff was very friendly but the photos of this hotel are NOT accurate.

I was in town for the weekend, great overall experience. Quiet, relaxing and easy access to the highway.

Breakfast

Room was ok, nothing to write home about. The shower did not work so we were unable to shower. People were complaining about their TV not working and the front desk people didn’t do anything about it.

My room was very dirty asked for the floor to be cleaned an no one came- I had to wipe down myself Staff over all was ok!

Stayed here after a flight was canceled. Appreciated that there was a place to do laundry as airline would not give us our checked bags back. Hallway smelled of cigarettes but thankfully room did not. Staff member was extremely pleasant and helpful.

Since moving to Atlanta GA approximately I have stayed at Extended Stays on numerous visits back to the DMV for business. The price is reasonable and proximity to the airport is convenient. Your staff was great. My one complaint is that on numerous visits there has been some sort of issue with the bathroom. Whether an inoperative shower, or some other plumbing related issue, I have had problems with several bathrooms on numerous stays with you. When I become aware of these issues. I am usually rushing to check out, and neglect to bring the matter to your attention.

Good

Prepaid for a room reservation. Upon arrival, no room available. What is a "reservation"?

Nothing was outright broken, but everything in the unit was completely outdated, worn out, or almost broken.

There was mold all over the bathroom. Some nasty stuff on the ceiling of the shower. Pungent odor in the hallways and stairways. Two beds, 1 had several hairs the other had stained sheets. Room is extremely out dated

The very helpful staff. The woman on at night went out of her way to help me arrange a ride to the airport as well as provide other information.

Just wasn’t inviting

The staff does not answer the phone, they just let it ring. The bed was hard as a slab of concrete. The room itself was okay, but nothing outstanding. The hotel advertises an airport shuttle, but does not offer any kind of shuttle at all. Spent $40 taking a taxi to hotel from airport and an Uber back to the airport.

Lamp by bed did not work. Website said they had airport shuttle but they did not. Also said they had breakfast, but it was just A bookcase in the lobby with coffee, muffins, and granola bars. Had to walk to another motel to get transportation to the airport.

Definitely seen better breakfasts

They say no smoking but you can smell the cigarettes, and find cigarettes around the property. Through your the night you could hear people stumbling around the hallways, and speaking loudly even though there are “quiet hours” which begin at 10 pm, these noises had me up every hour.