Omni Los Angeles Hotel at California Plaza

todo excelente y en orden desde la llegada hasta el final

Do not waste your time staying at this joke of a hotel.

The staff here are excellent. They are very friendly and made our experience enjoyable.

👍

Very clean hotel with a friendly staff. The restaurant and bar on the third floor had great options. We were very pleased with our stay.

Very close to many amenities and very close to freeway.

Great team at Omni Los Angeles. From the valet to the cleaning staff to the front desk, the bar staff and everyone in between. Thank you.

I have no complaints

Honestly, no complaints. Very good staff, room is nice and clean. Will recommend for short stays!

Good location to Dodgers stadium. Angel flight tram is short and sweet and great access to Grand Central Market. A bit dated but still nice

Very good

.

Great service. Free shuttle to nearby locations. Breakfast was excellent. Top notch! Would definitely stay there again.

Exceptional

Exceptional

everything

Wonderful place to stay.

I had such a great stay at Omni! I highly recommend it.

Location and car service after concerts close to hotel. No remote for tv, so couldn't use it.

Good

Location, cleanliness, friendly staff, very attentive. Spent my birthday weekend there. Ms. Tiffany Ellis helped me out made sure I had a wonderful stay. Once again I shall be staying soon. Highly recommend this place. My kids also enjoyed their stay. They didn’t want to leave.

As first time LA visitors, we booked two nights & thoroughly enjoyed our stay at Omni based on previous reviews. The valet portion was a new concept for us but they were all very welcoming and friendly. Definitely worth paying the valet service fee despite previously wanting the option to self park. We loved our stay & plan to return to Omni whenever we visit the LA area.

Excellent customer service and perfect location! Would definitely recommend to friends.

Excellent restaurant and bar with great ambiance. Wonderful staff. Highly recommend.

The hotel smelled so good in the hallways and was so clean. The staff was so nice and helpful I haven’t had service like that from a hotel ever and I have been to plenty. Everyone was so nice and had so good hospitality I was very impressed and I’m a hard person to please. I would definitely stay there again.

Good hotel with great location. Clean and staff very friendly.

Clean, spacious rooms, located near good museums and Grand Central Market in Downtown LA.

Location is excellent for downtown LA

reception staff was great and it was nice to have a small bite upon arrival

No mini- bar or snacks in room. Only breakfast available was a buffet that contained the standard menu.

Exceptional

Clean room. Easy check in. The staff was great and so was was the food.

The breakfast burritos served in the hotel restaurant was excellent.

Exceptional

Exceptional

The rooms were very nice and clean. The location was perfect walking distance to a lot of places. Was definitely happy with my hotel choice.

great bed!!

Pleasant

great bed!!

Comfortable & clean room . Breakfast & cocktail hour on the lounge level were very good

The lack of food options for lunch.

Clean and friendly staff All good

Ideal location for DTLA events and activities! Steps to MOCA, Colburn School, Disney Hall, Central Grand Market, and Angels Flight! Remarkably friendly and helpful staff from the front desk to the housekeepers. Nice restaurant offerings and great breakfast and happy hour offerings for champion level guests.

Yvonne went above and beyond to make our nieces birthday so special. It was a surprise us being there and she worked with us to make it memorable. Thanks to all the staff! Would stay there again in heartbeat!!

Exceptional

Exceptional

Exceptional

Outstanding staff! We had an excellent time at Omni once more!

Great stay, great hotel, best location, close to all attractions in downtown ,free pick up in radius of 3 mile, free coffee in lobby, good return for money.

Rooms food personal was amazing

Location and staff. Time for room upgrades. Though the room was clean, the bath tub had rust and the furniture was old and distressed.

Enjoyed excellent meal and service at Noe. Delightful complimentary breakfast on concierge level.

Fantastic stay, excellent customer service.

Excellent service

We were booked for three nights. The hotel has three foot tall windows in every single room that are positioned at floor level. We were not informed of this so we didn’t realize until the following morning after checking in the evening prior and my 2 year old son had unlocked the 10th floor window and opened it. The second night we ate dinner at the hotel restaurant and they completely forgot my mother’s food. The third night one of the people who cleaned our room stole an expensive skincare bottle from the bathroom counter. When I spoke to the manager about my experience he said “What do you want me to do about that?” At least they credited me for the stolen product but the service was absolutely appalling.

The breakfast was well prepared and tasty. We had a bartender on two evenings who was very knowledgeable about scotch whiskey, which is quite unusual. The limo drivers were very friendly and do an excellent job. The front desk employees were also very helpful and knowledgeable. We had a great 4 night stay.

The staff was very friendly and attentive. Breakfast brunch was good a little expensive. Great location for downtown LA and going to the dodger games

Clean upscale room in downtown.

Clean room, staff is great

Great oasis in downtown LA.

Very nice hotel in downtown LA close to all of the art museums and the disney concert hall. Staff were all very helpful. Lots of amenities and fun things to do. Our room and bed were nice but could have been cleaner. Overall it was a very nice stay and the service of the staff members made it even better! Would recommend this hotel for a stay with walking distance to the downtown’s attractions.

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It was just a muffin breakfast with coffee. Nothing special at all. The staff members were amazing. Rooms were clean and comfortable.

this property is in drastic need of renovation and refresh. Not up to Omni standards.

Breakfast , Bar and accommodations were great !

This was my second time staying at Omni LA. This hotel fits my needs and so much more. Not only is the hotel clean and easy to navigate around, but the local scene is amazing and so close to everything walkable.

Clean Room, Staff

The Omni hotel is excellent- the staff are all super friendly and helpful - The receptionist Prime was particularly friendly, sweet and helpful to us - a really great receptionist to have on the front desk:0) and Charlie was great too and helped us out with our cases. The rooms are quiet, beds comfortable and it has a lovely atmosphere. Thank you!

Had a great time

Great service and hospitality. Really care for the guests.

I booked a premium room at the Club floor level. It was great to have access to an incredible view of LA and refreshments throughout the day.

Good!!! Gooooooodd

Friendly valet staff, evening shift was moody and unprofessional. I was there for a business conference. Not an ideal location for outside dining. Must drive to a better neighborhood unless you like street Mexican foods. Will not stay there again unless it’s for business. Will not recommend.

They have a great marketing team because the pictures online are completely different as to when you check into your room and visit the pool. The room smelt stale. The tile was crafted. There was rust stains on the fixtures. The pool was small and did not look very clean. Very disappointing.

N/a

Amazing

Very efficient, clean, pleasant staff.

Yes

We loved it

The room was clean, spacious, and comfortable, and the staff was consistently friendly. The only hiccup was the shuttle. It sounded like a great perk, but when we tried to use it to get to Union Station for the Dodger Express, we were told to come down when ready. Once downstairs, it turned into a 40 minute wait. A more organized system, especially for events, would make a big difference. Also worth noting, parking and fees added up more than expected. It was $69 per night plus a $35 daily fee, which came out to about $220 more than we planned for. Still a great stay overall. Just a couple things to keep in mind going in.

everything is good

Good

Staff was very professional and helpful. Breakfast was excellent.

Valet staff, Front Desk staff and Restaurant staff were all very nice and helpful. I requested a room near my family that I was traveling with and they gave us rooms across the hall from each other.

Location and price nice

Everything about to the hotel was amazing. Clean room, friendly staff, food options and bar.

Room was clean but a bit dated. Staff was friendly. Hotel can be noisy at night!

Staff was excellent

Parking is exorbitant!

staff was very helpful and kind. I felt very safe walking by myself.

Very comfortable stay. Great for family travel. Just steps away from restaurants and museums. Staff was very friendly. Kids got goodie bags upon check in.

Good hotel good staff

I was only there for two nights but the staff was friendly and welcoming. The hotel was clean and I enjoyed my stay.

A delightful light filled room with excellent comfortable bedding. Black out curtains provided the best nights sleep I've had in quite some time. Walkable, safe, quiet, and i can't wait to for my next trip.

Clean room, nice staff

Lovely!

Yes

Excellent staff

Great location, but the nearby self-parking (Cal One/Two) is a little confusing in terms of payment and access. I wish there were instructions on the website and/or the welcoming message.

Not pet friendly but friendly with everyone else. I ordered a microwave but never got it. I think they forgot.

Great room, and excellent location to the Walt Disney Concert Hall, the Broad Museum and the Grand Central Market. All within walking distance and took the Angel Flight cable car to the Grand Central Market every day.

We had good time at the hotel

Pool, best staff

The Hotel is always amazing. The staff is always so amazing, kind and accommodating. My favorite place to stay when I stay in Downtown

The Noe restaurant was amazing. Serving staff was incredible and friendly and Frank the bartender was a step above the rest. Friendly, inciteful, helpful. Just added to the amazing culture the Omni Hotel adds in addition to the stay. And let me not forget the room attendants. Every morning we saw her she was smiling, greeted us with warm hellos each morning and always wished us a great day. Again, I can't say enough good about this stay other than if your are considering it, stop and just book. You won't be sorry!

Hotel needs renovation, for the cost it seem overcharged for the rooms.

Staff was amazing, helpful, and kind. Hotel was clean and welcoming. Beds and room was comfortable. It was a great stay and I am looking forward to going back.

This was a very nice and clean hotel.

The price of the room per night was more affordable than I expected for an high-end hotel. Optimal location for easy walking access to major cultural locations in the downtown area. Love that there was a restaurant and cafe onsite. And the staff were some of the kindness and most helpful I’ve experienced at a hotel. Would definitely consider booking here again for a future trip.

Perfect location adjacent to a lovely indoor/outdoor food court. Also easy quick walk to Walt Disney Hall, Broad Museum and MOCA. Great cocktail bar and restaurant.

Great!

The directions provided by hotels.com were horrible. They took us under a bridge/tunnel that told us our destination was on the left halfway thru the tunnel. We switched over to Google Maps and finally found our way after much frustration and several loops around the property. Once we got there the property was great. They acknowledged the errors in directions provided by the mapping services.

clean room, staff very helpful, good restaurant and offers car service within 3 miles,

Nice hotel. Very nice service at check in. Wish there was a hot tub. Parking cost is off the charts but the norm for a city in California.

Homeless nearby made things uncomfortable. Hotel room was great. Restaurant staff was engaging and professional.

Staff was very courteous, kind and accommodating.

All was good

friendly staff, clean room, valet service

Nice accommodations, but the hotel and facilities were a bit tired. I did enjoy the gym and pool, but again... needs upgrades.

Yes

Spacious and clean rooms, great staff, and convenient location

Check-in was easy and room was very spacious. Great view of downtown. I will definitely go back for a weekend staycation.

Everything was perfect

Great location,excellent service. The people are very friendly there. Love the Club lounge, very convenient.

Seemed like they were short staffed. Additionally, for the cost of everything (room, valet, room service, ect) the value did not live up to it.

Location and proximity to museums and eateries

Courteous and attentive staff. By far our favorite place to stay in LA.

Location

The room was impeccable - and even smelled wonderful. The body care products were top notch. The service- from the front desk to the valet and driver services to the restaurant - were all above and beyond. We felt welcome and well cared for.

Very clean

such friendly staff!! we extended our stay because we loved it so much!

Very clean and staff was very helpful and kind.

It was torrential rain and the hotel did not have umbrellas to give out. They “ran out of them”. Also when checking out I called for my car to be brought around and valet never answered so called the front desk who said they’d talk to valet to bring it around. I went down 5 minutes after and the valet still did not have my car at the front and he had no idea to do so. This almost caused me to miss my flight.

Room missed essentials. Old and dingy. There was no breakfast except one resturant. TV channels were extremely over-priced. Called desk for essentials and was never delivered until we went to the frnt desk ourselves to get them.

Nice room. Helpful staff. Great location.

It was a nice environment, my favorite part was the water pressure. I have thick hair and most hotels water pressure in showers take me for ever to wash my hair. The staff were nice however we called for an extra blanket and waited over 30 minutes before just going to go get it ourselves. We needed the extra blanket because our booked room was booked once we arrived so we settled for

This hotel is overrated .

Spotless. The bed was very comfortable. Courteous staff.

Friendly staff and clean room!

Overall was good and the location was good near the museums and attractions. The pictures of the hotel is way better than what it was. It was not worth the price but maybe that is just LA

The room was clean. The area is very walkable.

I had a great experience at this hotel. The rooms were spotless and very well maintained. The staff was welcoming, helpful, and made us feel right at home from check-in to check-out. The accommodations were comfortable and had everything we needed for a relaxing stay. I highly recommend this hotel and would gladly return!

Good

Very nice hotel and location perfect. Staff very friendly and accommodating.

The room was very clean and the staff was amazing.

We have a great staying .

Great

Great time

Could not ask for more.

This property reminded me of old Hollywood glamour…very nice

Room was super clean staff was amazing

Excellent amenities and great view. Location was also good. Staff was very welcoming.

Great hotel, hospitality was immense, and the guest services were amazing. Room was clean and the bed was comfortable.

Room was very clean and comfortable bed. Courteous staff. Carlos was great attendant. Great location near museums. Grand market was nice with ride on the plaza. Hotel Breakfast was nice but a little pricey. No Microwave in room. I would stay again if I was in area.

Very good

Nice and clean but dated. Staff at the bar was excellent.

Everything

Always a great stay! Awesome staff!

The location was beautiful and within walking distance to many great restaurants. The hotel atmosphere was clean and welcoming. The room was spacious and clean. The room service left nothing to be desired. The best part was the staff. They were kind, courteous and made the stay special. We are looking forward to coming back and staying a little longer to fully enjoy the amenities.

The staff was outstanding on the desk and in the restaurant. Room was clean. We got excellent help at the desk getting boarding passes. Thanks!

We loved it. The wonderful room, quiet, clean and nice touches. The staff was great. Friendly, helpful and professional..

The room was very spacious, clean and I absolutely loved the view(14th floor, overlooking the courtyard/city). I'm definitely going to stay here again the next time I come back to L.A.

All good

Staff was courteous and friendly.

Loved this stay in downtown. Check-in was friendly and informative. We appreciated the Angel Flight tickets received at check in. The room was spacious with a great view and the children loved that there was filming for a tv series out front of the hotel. The food at the central markets is delicious and a short walk from the hotel. The Broad is a short walk and the free exhibition is fantastic. Highly recommend.

Good value for a quality hotel downtown

Clean spacious room,and housekeeping was on point , no complementary brkfst but driver was available to get us around a good miles or two away to find eats . All in all, i appreciate you guys ! Blessed futures 🙏

Great.

Great club room Room was spacious

Clean room

No breakfast was served

Always a great stay!! The Omni is always our first choice when traveling!!!

Good

I had a great experience with Omni in LA. I stayed in OMNI in other major cities of the USA and I love the consistency and level of comfort that is top notch in all their hotels. The room was spacious and Nicely decorated in OMLI style (traditional classic). The bed was super comfy. I love their luxury robe. I wish I could buy one :)) I had beautiful view from my room. The gym was perfect for a workout. Sabrina was super friendly and helpful. Robin (the driver) was extremely professional and friendly. I absolutely enjoyed their courtesy car services. Such a nice addition of luxury service that this hotel provided at my stay. I will definitely be back and highly recommend this hotel who likes luxury and comfort for a reasonable price.

The staff was rude and dismissive and completely uninterested in customer service.

Room and staff excellent.

Great stay.

Room was clean nice spot. Would recommend to stay at this hotel

Room was great. The staff was fantastic. The small takeout coffee StumpTown was perfect. Specially because nobody picked up the phone for room service. Complementary car service in a 3 mile radius was great.

Friendly staff, conveniently located and clean rooms.

Clean room and customer service was great.

Wonderful hotel, clean rooms, friendly staff. The tram ride to the food hall was very convenient.

Our stay was fabulous! We’re planning on doing it again next December! 🤗

Perfect place for our trip. Loved it!

We had to check in late because we visited a theme park and they were very nice and quick with check in process.

There was also a $35 daily fee for transportation within 3 miles, but it was basically unusable since it was always booked and took hours. One staff member was very rude when I asked questions and brought up concerns. I felt dismissed and spoken to disrespectfully. Valet parking was $65 per night, which is pricey, and while the valet staff were nice, getting the car often took a long time. The gym was also disappointing and didn’t even have a squat rack. Overall, not worth the price and I won’t be staying here again.

Valet parking only, nice lobby, friendly staff but the room like of old but clean

Even making up with free valet parking, it was quite uncomfortable with small beds choice.

Clean property

We traveled at Christmas. Aside from the wonderful hospitality Omni had little touches like sweets at reception and stockings on doors at Christmas Eve. The property is lovely and very accessible to museums and other places of interest like Angel’s flight. There are podium areas with Starbucks and Pressed that make breakfast and snacks a breeze. The welcoming lobby area allows friends in separate rooms to congregate. Our room has a wonderful view and was clean, spacious and well appointed. We loved our stay here and if we’re in LA again, would return here

Great location

Rooms are spacious and staff are generous we had great time at OMNI.

Exceptional service. Stayed there during the holidays and the hotel was beautifully decorated and had extra special touches throughout.

Rooms were fantastic, staff very efficient and friendly. Food at Noa restaurant was fab.

No breakfast is offered only light refreshments if you get there timely and coffee. The room was spacious and very clean.

Kind staff!

Friendly efficient service…!!!

Staff were well informed and welcoming. The room was clean and well appointed. The shuttle service provided by the hotel was an added bonus! Would recommend.

Clean rooms. Staff was very courteous and professional. Got 2 complimentary drinks upon check in. Nice bar. Good breakfast. Great location.

Great location for LA hidden gems and more

Nice area

All personnel engaged were super attentive!

We had to call for an extra robe and it was there in no time. A perfect stay-cation - can’t wait to do it again

The mattress and pillows are very uncomfortable. Outlets are loose and not working. The staff are not very friendly.

I have been spoiled. From the car service to the customer service. Fresh churros and hot chocolate in the evening to petit fours. There aren’t enough words to describe this amazing hotel. I’m not staying anywhere else but Omni hotels going forward

We enjoyed our stay very much.

It used to be a very nice hotel, but it aged and in need of updating. The good thing it is very close to a few museum, concert hall and opera. It served me well, but I probably will not vibe back. Bathroom is so out fashioned. When I had some problems in the room, they said ‘sorry’. But words did not matter . A nice plate with fruits or a bottle of wine would. But nothing followed. No manners there .

Great stay! Stayed one night. Sat-Sun. Other than the check in time being at 4pm, no complaints!!

The staff was extremely friendly. They provided many good services such a car service for a 3 mile radius which was great. I appreciated the pastry’s in the morning. It’s also in a great location. Highly recommend.

I was told that this 384 square foot room where as I was given small space and it was inconvenient.

We had a great time staying at the hotel. The staff are helpful in many ways. We enjoy it very much

Beautiful!

Didn’t have the breakfast

Buffet Breakfast would be good

we had a wonderful time.

The property is impeccable, and their proximity to MOCA and The Broad made my time there convenient and enjoyable.

yes but the beds were too small

Awesome experience

A1

The room is clean, tastefully furnished . The bed and pillow are comfy . The amenities are fantastic, valet parking , shuttle service within 3 mile radius is very useful for us to enjoy the downtown LA. Also front desk helped us book the tickets to the Broad, MOCA. The staff is very friendly . I will definitely stay there again when cone to downtown LA.

Yes

Exceptional service. At one point, a staff member overheard me complaining about the temperature of the coffee that I was carrying in from outside. They offered to send a microwave up to my room to heat it for me.

The car service staff was excellent and accommodating! The room was a bit disappointing between my loud and stiff shower door and sheets with holes in them. The walls weren’t very insulated because I could hear every word of conversation happening in the surrounding rooms. Overall, there were several minor issues and inconveniences that took away from the experience (especially for the price) but the kindness of the town car staff and speed of service was nice.

Super clean. Everything smells really good. The staff is amazing. Everyone friendly, happy and couldn’t ask for a better hotel.

Dated.

Friendly staff very nice area and awesome valet service.

We loved our stay. Very clean property and extremely helpful, friendly staff!

The whole staff was amazing! The Valet took my son and I to Crypto to watch the Lakers play and brought us back to the Hotel! The whole experience was incredible! Thank you OMNI!

I did not have breakfast.

Getting my room remade when I left for my event

Clean

Staff was friendly. Someone was smoked marijuana and it came through the vents, morning of check in

El cuarto muy limpio y bonitos está muy elegante el hotel

The room was spotless but the most impressive feature of the room were the beds. Extremely comfortable with down bedding and pillows. I slept soundly and I generally have difficulty sleeping in hotel beds. The temperature of the room was also easy to adjust which aided in my sleep ability. No noise from the adjacent rooms was also a plus. The view from my room on the 12th floor was wonderful. It included the Disney Concert Hall and mountains.

AMAZING!!! I was treated so well by the staff. Front desk especially had a gentleman named Roberto that really elevated my experience! I’m looking forward to staying here again sometime. My rooms were clean, water was provided, and the area was so close to the trains. Food was extremely close as well as bars.

Everything was great

Great location and safe area

I messaged 10 days ahead about a rollaway and got no response. I was told upon check in no rollaways were available. I was traveling with three 14 year-old boys who had to take turns sleeping on the floor. The day I checked out I received a message that I could secure a rollaway for $100. Very disappointing. Also no ice or trash/recycling receptacles larger than an ash tray? And why no self check-out for the commissary items in the lobby? The front desk staff were very kind, as were the bar and restaurant staff and valet. However they seemed overwhelmed.

Great hotel but over night p

Amazing staff amazing room everything was a 10 will definitely be back!

At check in, in the rain, at the very least there should be an offer for assistance with bags. Valet was understaffed and nobody was there to assist wtih luggage or even make an offer to assist. Not a good look.

Clean room, staff was helpful. Will definitely be back pretty soon.

Nice room, helpful amd courteous staff

Hotel was excellent including the food. Our only complaint is the parking costs are ridiculous. It’s either $65 valet a day or $40 parking at another location each day with more charges when you go in & out. Very unreasonable and disappointing.

The break fast was fresh . The best part is the Vallet service the workers are amazing and very attentive

Andrea at the coffee bar - hospitality queen, charming, personable and great barista! The valets, the housekeepers, the club level attendant... top notch. Hospitality at its finest!

All around a good place. Parking is not an issue if you valet.

Clean and quiet. Great place to stay in downtown Los Angeles.

Everything was top notch

Great staff

Excellent location and outstanding service.

On positive side, room I got was nice, particularly for the rate I paid (last minute booking). Staff I interacted with was nice. My room was really quiet for a hotel. On the “could improve” side, Why did I pay a resort fee? It should be easy to use attached self parking garage (it’s not). Room was not ready when I arrived (I was early), I was told hotel would text when room was ready, and no one ever texted me. I found my room was ready when I checked back with front desk later.

Always consistent, clean, with thoughtful touches like complementary bottledwater in the room, brand, coffee, pods, and brewed coffee in the lobby. The only improvement I could see would be adding a microwave.

everything was perfect

good location for one day

We had great stay. Thank you.

The friendly of the staff, and the overall appearance of the hotel. The gym was top notch (for a hotel gym). The club level services and selection was premiere BUT having spent time in many club level room before across north America I will say that it was odd not to be able to go and grab a drink drink in the afternoon/ early evening. Despite that minor disappointment the place was still 10/10

Exceptional Service & Amazing Experience

The Omni was so nice. All staff could not be more helpful and friendly. Our room was lovely and clean. The hotel is in a very nice location within walking distance of so many venues and great restaurants. We were born and raised in Calif and decided to play tourist in LA. We had so much fun!

Staff were extremely friendly and accommodating...check-in, restaurant and valet!

This was one of the best hotel experiences I have ever had! The staff was incredibly friendly, and the amenities were amazing! We plan to go back soon!

Staff were incredible. Room was sizable and clean. Property was very well maintained.

Giselle was very welcoming at check-in and provided great information about nearby dining and attractions.

No complaints. Easy location with is accessible to most areas. Extremely friendly and helpful staff. Clean room. Very nice hotel.

Love Omni! Will be back. Staff was so helpful! This location in convenient

Everything was perfect. Thank you

Great location, room smelled amazingly clean

Good value. Staff exceptional

great

the hotel is good, can have a

Very

Very nice Hotel, excellent friendly staff, shuttle service was a nice perk to get us to Union Station.

Great location and friendly staff. Room was clean and nice.

All staff I interacted with were very friendly. Room was spacious, clean and comfortable. I would stay here again.

Was a nice hotel and had a lot of amenities!!! Really nice staff.

My stay at the Omni Hotel was unexpectedly cancelled due to flooding on one of the floors. While that could have been a major inconvenience, the staff immediately stepped in and fully arranged my accommodations at the Intercontinental. As much as it was disappointing to hear at first, my experience turned out to be wonderful. I truly appreciated how the Omni team took care of everything and made sure I was comfortable. Excellent customer service!

We had a great stay!

beyond kind.

Wonderful customer service!

Lots of shops and plenty of great food options 5 mins away.

Had a blast

Location

Staff were very professional and friendly. Everything was beautiful.

Our hairdryer didn’t work. I called the front desk and she said, “We’ll take care of it.” And in a few minutes, they had brought a new hairdryer. The valets were speedy and did and excellent job receiving guests and remembering names. The staff at the front desk and bar, restaurant and coffee shop were top notch.

Love the location next to the Colburn School! Tea and coffee station is great but hot water for tea is never hot! It would be lovely if they could change up the types of apples (macIntosh, fuji etc). Overall so wonderful!

Love this property, just the surrounding street needs to be cleaned.

Staff was impeccable, food tasty. Treated like 👑 royalty

Need to let customers know that a loud concert is playing past midnight before purchase of a room.

I’ve not stayed at this hotel before. We lodged just one night being in town for a Jeffrey Osborne concert. Really enjoyed our stay; especially the car service that transported us to dinner and our concert. Never had that happen before. I think Robin was the driver. Overall an incredibly enjoyable stay.

Great location close to Grand central market and Walt Disney Hall

Average at best

We arrived at the Omni to find two disconcerting developments: 1) the hotel no longer has a piano bar, which had proved a wonderful respite from the crowded urban scene for years, and 2) we were informed that a pop music concert would be performed in the adjacent courtyard from 5-12 p.m.! Never have heard such thundering techo "music" in all our lives. It proved impossible to sleep anytime before midnight. Sadly, the ambience of the hotel has changed so significantly that we will not return in the future.

Such a nice place. Everyone was professional and courteous in meeting in needs we had.

I loved everything about this property. My one complaint is the parking situation. It is very expensive.

Wonderful service

Cust service was terrible

Excellent service, gorgeous hotel room and delicious dining at the Noe Restaurant. Five stars all around.

Super nice

wonderful place to stay

The hotel property and staff were phenomenal. They have a car service that will get you around which was a plus. I appreciated the thoroughness of the hotel and the staff was very attentive. The restaurant was pleasant and the guy bartender is great, as well! All the way from Philly, felt good to feel some brotherly love! Will be returning

Cleanliness, room, staff (Roberto was amazing!), a/c, facilities, convenience

Clean rooms, staff was superb. Just need more restaurant options in the hotel. Also parking is expensive. Recommend the Club Room. It’s worth the extra money.

Excellent stay.

Fantastic property.

the surrounding area felt unsafe, but nothing happened.

Great area, very walkable with the Central Station Market and Art museums all within a short walk. Hotel was very clean and staff were all extremely friendly

Ok

In the middle of downtown LA with excellent amenities and concierge driver service available. We had an excellent stay and a ton of fun in LA thanks to our stay at the OMNI

Nice hotel and convenient for transport links

The rooms are great and comfortable. They have a complimentary car that drops/picks you from a 3 mile radius of the hotel. This was really convenient. The staff at the hotel are exceptionally kind. Specifically one of the drivers Robert was quite kind and resourceful with suggesting areas to visit around LA.

Beautiful hotel. Definitely coming back again.

Simply an excellent hotel with superb staff everywhere. In particular the check-in folks and the valet group. Very expensive to park your car there, but the service of the people handling the valet parking make you feel it's worth it. Stayed 4 nights. Will stay again when in LA.

check in problems

Complimentary Car service to with in 3 miles.

Really nice property. Staff was great and had good service. Rooms and property were clean and fresh.

Clean room friendly staff

Great location. Thanks for the Champaign and desserts for our Anniversary!

Great

nice and good service

The Omni is close to the Ahmanson where we saw a play. The hotel is a little old but it’s a nice place.

It was a great stay valet and front desk were awesome

I had a great experience

We'd recommend better pillows as they were stiff and one of the beds was squeaky. For the few remaining nights I heard a constant high pitched sound that made it nearly impossible to sleep.

Awesome!

Everything was excellent

Love this place

Superb dining choices and nearby areas accessible ; very walkable.

The room was stocked for one person, called for extra towels and they never came, contacted for room services multiple times and no one answered and or went straight to answering machine.

This hotel is only half way working . Understaffed ,falling apart . The same carpet and rooms for more than 25 years . I think they do not want to put any money because the property has gone up in value so much they would just be throwing away their profit. They barely have fresh flowers and there is no spa and the restaurant is no longer just a snack bar for camned burgers and spagetti for kids . So sad .

Location was great, room size was perfect. Clean

staff and front desk were great. the only problem i had all weekend was valet losing my keys and i wasn’t able to use my car at all during my stay.

Comfortable, modern, well located hotel!

I didn't try any of the amenities but the overall experience was perfect, would definitely recomend

Very nice hotel with a great view from the room. It was quite pricey though.

We loved our stay here! Everyone was very welcoming & kind!

The hotel itself is very nice. It was quiet around the hotel and

Excellent staff. Superior service

Thanks!

Excellent room.

The pool was very disappointing. Very average and blah

Location in downtown LA was very convenient for our stay & the free shuttle service to and from Union Station (when we attended a Dodgers game) was great! The exterior of the property was a little outdated but the interior was very nice!

Hotel was nice and staff was awesome. They were all very friendly and helpful.

The hotel is very nice and has a lot of amenities. Hotel is located near metro, MOCA museum, Angels Flight, Disney Concert Hall, Grand Central Market. There was a free outdoor concert next door which my husband enjoyed but others in the hotel did not as it was loud. Be aware that a $35 resort fee will be added and only valet parking is available at $65.

To make matters worse, the resort fees were excessive. On top of the $35 destination fee per day, the $65 parking charge felt outrageous, especially considering there was nothing special about the hotel to justify these extra costs. We also paid extra for the club room, which was equally disappointing. There were no live food counters, just some frozen bagels, cereals, and fruit. It didn’t feel like a premium experience at all. For a downtown location, we expected a more vibrant neighborhood or at least some cool amenities, but instead, we got an uninspiring and frankly unsafe experience. We won’t be staying here again and would not recommend it to others.

The staff were friendly

Nice

Really nice place to visit with family and friends.

3-night stay. Location was ideal to get to Union Station (US) where we could get to most any place we wanted. Free hotel shuttle to US was great!

Most everything was very nice. The pool area could definitely use some updating as well as the club room. Some of the furniture us worn and not in pristine conditions.

Excellet service, clean and perfect zone

Great stay! Clean, safe, walkable, and staff were extremely nice and helpful.

Omni offers a complimentary 3 mile radius town car service from the hotel that is very convenient.. we love it

The rooms were very nice. The valet was nice. DTLA is kind of dead post-Covid. What I did not like was having to pay a $35 destination fee/day for (and another $65/day for mandatory valet) basically, the "free" coffee downstairs in the morning--like any other hotel. What I hated was that the coffee was only available from 5:30 a.m. to 7:00 a.m. Seriously? They said they're "working on getting that changed." Go down to the Hilton Doubletree in Little Tokyo.

Lets start with location..amazing. its in a safe area and so pretty with the museum down the street..shopping and lets not forget FOOD! i down 1 block from Grand Ce tral Market which is always a good place for a variety of foods. The valet is pricey but lets be real, its valet. Its going to be expensive for someone to park your car for you and have it up front ready to go when YOU need it to be. Check in is such a breeze with such a great staff. The rooms are lovely and spacious. I pay for space and cleanliness and Omni does both. What I dont see in reviews guest who leave a "bad" rating is listing their complimentary services to each guest. You get a car service within 3 mi radius (Crypto Center yes...LA Live yes) AND they also include museum tickets. While it is considered a pricey hotel, the amenities and complimentary services make up for it. If you're expecting luxury for a MOTEL price, this place isnt for you. Stay in your wallet lane. And I only say that because of the reviews that complain about "outdated" furniture or spots on a window that you cant see unless you get within centimeters of it. This place is AMAZING and falls nothing short of luxurious. We will definitely be staying again and because of our spectacular experience we will stay at Omni hotels when we travel anywhere else!!

Clean hotel the vibe is very posh and just overall friendly 👍 would definitely stay here again

Staff extremely friendly n courteous. Room was comfortable and very clean. Bed was very comfortable. Will definitely have another staycation again. The use of the Town car was phenomenal

Property is fantastic, super friendly and courtious staff. Definitely a place to stay when in L.A.!

Great location to visit downtown Los Angeles. Easy access to the Angels Flight Railway

Got stuck in elevator 2x, toilet malfunctioned, em service had to come back to room becuz they didn’t bring extra plate, etc etc! Great bed n pillows!!! I was not impressed at all☹️

Our family of four (parents and 9 and 12 children) spent four days at the Omni Los Angeles. We chose this hotel based on proximity to Dodgers Stadium as we were in a town for a couple of ball games. The

What a beautiful property! The courtesy car service was a game changer during KCON.

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Great hotel

Loved the entire experience.

The hotel was great, they offered a free shuttle to the union station which we used to then catch the metro up to Dodgers stadium. Much more convenient than paying for parking at the stadium and dealing with that traffic as well. The service was great at the hotel and it was really clean. Will definitely recommend.

A great hotel and great stay! Staff were warm and welcoming. Location is incredible -- steps from the Broad Museum, MOCA, Disney Hall, Angel's Flight mini rail, Grand Central Market.

Hotel was execlle

I had such a great experience at The Omni in LA! From the moment I arrived, the staff was warm, welcoming, and attentive. Check-in was quick and easy, and the lobby had such a clean, elegant feel. My room was spotless, spacious, and comfortable, with a bed that made it hard to want to get up in the morning. The location is perfect — close to so many great restaurants, attractions, and the arts district. The hotel amenities were top-notch, from the beautiful pool area to the fitness center, and the on-site dining was excellent. What really stood out was the level of service — everyone I encountered went above and beyond to make sure I had everything I needed. It made the stay feel not just comfortable, but truly special. I’ll definitely be staying here again the next time I’m in LA! Highly recommend for anyone looking for a mix of comfort, convenience, and great service.

Property was nice room was clean

We had business in Los Angeles and the hotel was right next to the business location. We were able to park the car in the hotel and not worry. We found the hotel staff very friendly and accommodating. We were very happy with our stay.

This hotel was in a great location. Their car service they offer is extremely beneficial. It is first come first serve so there can be a wait but overall the service is an excellent perk. The staff were extremely helpful & the room was large & spacious. Overall we had an excellent stay!

Nice hotel

This is the second time we stayed here. Great property. However, this time we were put in a room with a adjoining room (two doors separating two rooms). The soundproofing between the rooms were awful. We could here word for word conversations between the rooms with mom/dad and their crying kids. I've never been in a 4+ hotel with a that significant shortcoming in sound proofing. If it had been a bedsheet hung between rooms, it wouldnt have been worse that what we had. In the future, if we stay again, we'll ask for a non adjoining to see if it makes a difference.

Beautiful hotel and view. Great location. Plus received all these tickets for museums! Will definitely stay again!