Acqualina Resort & Residences On The Beach

The room and the hotel are very pleasant and well-maintained. My chief complaint was the service on the beach and around the pool was terrible. I was left having to get up and find staff.

Best of the best! 5 Stars

Lovely place! We had an awesome experience

The room and oceanfront view was amazing! Waking up each morning to that spectacular ocean view was everything! I came to the resort with a much needed relaxation, recommended health wise. My blood pressure was very high upon arrival and I can honestly say by the time I left it had dropped significantly and physically and emotionally feeling great. A majority of the staff including cleaning services were outstanding for the most part. Max at the coast a grill was also the absolute best. He was truly great and the food there was delicious!!! The trip was so wonderful my sister and I extended it to 2 extra days. Definitely worth coming back.

Enjoyed the stay, although a bit short Keep going strong

Beautiful house hotel

Exceptional

Excellent

Best hotel ever

Outstanding in every aspect!

Everything perfect, staff friendly and helpful. BUT should really have a piece of chocolate at the nightly turndown service!

Excellent

Tudo perfeito

Matthew Williams the director of front office made our stay exra special.He surpassed all of our expectations and congratulations to him. Alisa Geller,front office manager was kind and professional. We would definitely be back. Highly recommend!

Very clean. Very friendly and professional staff.

Amazing place with amazing service

Excellent in every way

Top of hotel resort. 40 times already visited

Beautiful property, amazing staff and excellent customer service! Nice beach and surrounding areas.

I had the most amazing experience at this hotel! From the moment I walked in, the staff greeted me with genuine warmth and made me feel right at home. The check-in was seamless, and every single detail of my stay exceeded expectations

You get the best quality for what you pay.

Very good

Exceptional

Classic luxury

Love love everything about this hotel

One of the best places!!!

It is a great place to stay.

We had dinner at Il Mulino Restaurant, the food was fine but the service was not at the level it should be for a restaurant at that level. Where the breakfast and beach staff was extremely tentative.

I like the hotel cleanliness, spacious rooms, excellent staff service, restaurants, all the facilities. And especially soft beach coverings. Just love everything about the hotel.

Well earned reputation great staff

1. Our reserved pool chairs were given away not once but twice. I understand the need for a one hour hold limit, but staff didn’t communicate this to us. 2. The shower products are abysmal! The scent is like bitter citrus rind. The worst we’ve ever smelled in over a dozen Miami hotels. Even worse, the dispensers are flimsy & awkward and do not dispense enough at once. Horrible. The hotel would also do well to get with the Miami hotel “trend” of pumping out some nice scent everywhere. 3. The omlette station location should be changed immediately. It’s a ridiculous wind tunnel for those placing their orders & waiting for them. Not to mention staff traffic. It’s chaos. 4. We had to ask for our promised Dyson hairdryer FOUR times before we finally got it. We had even called in advance about it. 5. Mulino - nowhere near the price tag. Too many servers. Long long waits. Surly host. Entire experience seems like a cash grab. Meatballs were bland & tough and completely overcooked. Very odd experience (almost creepy) that is “tired” and needs a complete overhaul. Avra was ten times better in every way. Newer, more vibrant. Better service. Top notch food, felt like a true hot spot. One enormous kudos to Rosa, concierge. She was knowledgeable, friendly, and fantastic!!

Very good service , exceptional I would say .

Everytbing was a a

Beautiful clean high quality room and bedding,

The suite with veranda was exceptional, and Avra and Il Mulino were fantastic!

Absolutely the best resort on that coast

Breakfast was fine, rooms are always great. Numerous issues- My late evening arrival, no one greeted me or offered to help with luggage or even opened the door. My TV didn't function when I checked in. It took a couple hours to repair. Why wouldn't someone have tested it prior to my arrival? (after cleaning?) It took two days to get a bottle opener. My i-Pad didn't work for 2 days. Finally, on the last day, 2 of 3 elevators were inoperative. I worked for an elevator company, they make their money from 24/7 service! They were never repaired all day, causing us to almost miss our flight due to the delay in getting down from our room.

Breakfast was fine, rooms are always great. Numerous issues- My late evening arrival, no one greeted me or offered to help with luggage or even opened the door. My TV didn't function when I checked in. It took a couple hours to repair. Why wouldn't someone have tested it prior to my arrival? (after cleaning?) It took two days to get a bottle opener. My i-Pad didn't work for 2 days. Finally, on the last day, 2 of 3 elevators were inoperative. I worked for an elevator company, they make their money from 24/7 service! They were never repaired all day, causing us to almost miss our flight due to the delay in getting down from our room.

Exceptional

Not a 5 star hotel. Old facility , not the best food.

Beautiful and well maintained Nothing

Beautiful and well maintained Nothing

c

Great property

I’m really disappointed. When I booked I got the information if major construction and noise. I can’t tolerate noise. I left early because of anticipated construction the staff told me about but was not offered a refund for the last night. This should not happen to platinum members of expedia

Top hotel in Miami!!!

Hard to enjoy your time with constant this and that

Hard to enjoy your time with constant this and that

Great Service.

Great Service.

I never got to stay. Because of hurricane Helene my flight was cancelled and I could not fly out and the hotel would not issue a refund or change the dates

We had an unforgettable stay at the Acqualina Resort & Residences On The Beach. The resort was impeccably clean, beautifully maintained, and offered a serene atmosphere. The staff was incredibly friendly and helpful, making us feel welcome from the moment we arrived. The highlight of our stay was the resort's beachfront location, which provided stunning views and easy access to the ocean. We highly recommend Acqualina to anyone seeking a luxurious and relaxing getaway.

Amazing

The management on property was amazing!

The most important that I would like to mention, is the staff and the service. Everyone generally likes their job and what they do. From the moment we arrived To the bell person who helped with our luggage when we were leaving and stored it for a few more hours until our flight. We Definitely are coming back.

Super excited again and again

Exelent service

Exceptional

Beautiful and excellent hotel and resort !!! Definitely 5 start

Unbelievable

Wonderful

Location Booking confirmed breakfast included. When we booked out, we were charged extra for breakfast. When questioned the front desk lady argued the matter by saying when we checked in we were given a letter to say we get a certain amount per day for breakfast. I objected as one cannot say breakfast is included and then change extra. Only after making the point that one complains and nine vote with their feet, and the lady saying something in Russian, she offered to remove the extra charge for breakfast from the account. The good experience staying at the hotel for three days was cancelled when we left feeling offended. I must add by saying we were upgraded when we checked in and the rest of the staff were going out of their way to assist. Unfortunately checking out was unpleasant. It’s the first time that we experienced that a booking promised breakfast is included only to find out it’s restricted to an amount that doesn’t even cover the normal buffet breakfast.

Location Booking confirmed breakfast included. When we booked out, we were charged extra for breakfast. When questioned the front desk lady argued the matter by saying when we checked in we were given a letter to say we get a certain amount per day for breakfast. I objected as one cannot say breakfast is included and then change extra. Only after making the point that one complains and nine vote with their feet, and the lady saying something in Russian, she offered to remove the extra charge for breakfast from the account. The good experience staying at the hotel for three days was cancelled when we left feeling offended. I must add by saying we were upgraded when we checked in and the rest of the staff were going out of their way to assist. Unfortunately checking out was unpleasant. It’s the first time that we experienced that a booking promised breakfast is included only to find out it’s restricted to an amount that doesn’t even cover the normal buffet breakfast.

The best of the best!

Exceptional

Exceptional

Espectacular

Amazing in many ways. Experience it for yourself.

Our recent visit to Acqualina Resort was nothing short of amazing! From the warm welcome by Mike, who provided us with wristbands, to the attentive staff arranging beachside couches and oceanfront chairs with umbrellas, the experience was exceptional. The food recommendations were consistently delicious, and the pool was fantastic—my son even learned to swim there! A special shoutout to Alize and Valeria for their outstanding care. In summary, Acqualina has become our top summer destination, and we eagerly anticipate returning next year

They were very accommodating. Thanks team.

This property is not one of the best beach properties in the country I think they paid to get that rating. Food is sub par

Celebrated b-day and Mother’s Day here. Nothing short of amazing. Highly recommend!

Matt was very helpful! We loved everything about the stay , except for the fact that we didn’t get upgraded to the ocean view suite, even though we booked last minute and was told it was available. Part of what makes the hotels.com platinum status (180+ nights this year ) great is the comp upgrades. But this property seems to make excuses why they can’t. That being said everything else is perfect, and we are making this our go to hotel when we are in the area, I just booked another stay for 4 nights at the end of the month.

Lovely for family

Every things was good

Karen at the front desk was amazing, Victor and Jamie at breakfast were so awesome , all of the staff was so great Ethen on the beach was so kind also

amazing

Exceptional

Exceptional

Appreciated the upgrade on 1/2 rooms. We will be back

Exceptional

I’ve stayed here once before and thought it was great but this trip changed my mind. I wouldn’t stay there again and would not recommend it. The room conditions were terrible— the shower didn’t work and they took 4 hours to fix it rather than move me (even though I asked) and while they “fixed it” the water was shut off to the entire room so the kitchen, powder room etc were unusable. Multiple lights in the room didn’t work; one of the telephones didn’t work; one of the TVs didn’t work. They really do not have a professional operation unfortunately. And the staff, including the manager, were not helpful at all when these problems were respectfully brought to their attention. It’s ok though, I just won’t stay there again.

Few things weren’t great, however. We were given a 6th floor room and had a view of a balcony below us. Not a big deal, but it was really disappointing to have a construction crew start working on that balcony at 7am. The hotel knew we had a baby with us (they provided a crib) so I’d expect a true luxury resort to think ahead and not put us in a room that’ll be loud early in the morning. Aside from that, the room was generally loud - we could hear the HVAC unit humming all night. Not sure if that’s true for every room or just ours. One small additional detail - typically at a luxury hotel, someone helps you with your bags as soon as your car pulls up. We were only helped after checking in. Not a huge deal, but didn’t feel like a true luxury resort.

No reason to stay anywhere else.

Superb

Perfect

The resort exceeded all of my expectations and I've never experienced this level of accommodations at any resort. The communication was stellar, the resort itself had everything we needed and they truly went above and beyond to provide the 5 star experience. There were no hidden fees. No issues at all. You get what you pay for! One restaurant recommendation givdn to us for dinner was the Surf Club, which is a popular restaurant at The Four Seasons. The ambiance was nice, but the food was very basic and grossly overpriced. I do not recommend it. However, this is not connected to the Acqualina

I love their service they clean room twice a day. It’s a very high end hotel definitely recommend.

Amazing service and all around

Everything about the facilities is incredible.

The best service room beautiful, clean the cleaning room twice a day I would definitely will be back. Thank you so much.

Amazing staff. Great views. Awesome food. Incredible vibes.

Excellent Hotel in all areas a five Star Servicing.

All ok

Exceptional

Exceptional

Clean luxurious

WONDERFUL, beautiful property and beach! We were treated like royalty and wanted for nothing all week. The food was exceptional, the spa was fabulous, but the true stars were the people who work there. They were gracious, polite, kind, generous, and very helpful. The suite upgrade we received was beyond our dreams and made our 40th wedding anniversary celebration so special. Thank you!! Thank you!! We can’t wait to stay at Acqualina again.

The best hotel

The hotel and the service was wonderful!!!!!! The restaurants at the hotel were really good also. Our stay was perfect.

Exceptional

One of the best places we have ever stayed! We loved our room our service and our entire experience at this resort, from the moment we got there we were blown away with the amazing service we felt so acknowledged and welcomed there thank you to the entire staff. We will be back again soon.

Acqualina exceeded all of our expectations. Service was amazing. During our time at the pool, Monica was very attentive to any request and she is so personable. Jorge at Costa Grill was fabulous as well. Dining options were fantastic and everything was delicious. The resort is impeccable and all of the amenities are well done. We will definitely return!

Unbelievable service and attention to the guests.

Impressed with everything… food, property, room, all great!

Superb

the food was mediocre. I was expecting a lot more from the breakfasts, especially given the price. The quality of the food was quite disappointing. the beds and pillows are also way too soft. I ended up with back and neck pain.

The atmosphere was sleepy. We were often the only family in the pool. Beach and pool service start late and end early. Staff would be scrambling to set up chairs when we got to the beach at 9 and they’d be packing up around us while we were playing on the beach at 4. We’re not factoring this into our rating as it’s personal preference but if you’d like to be able to have a drink in your beach chair at 6 pm, this is not the place for you. Our biggest issue was with service. Everyone was friendly but the delivery was totally lacking. Employees would offer to set up beach chairs but never return. Multiple times, we asked for water at the beach but never got it. We rented a cabana for the day and only saw our server once. We asked for a menu and waited an hour to get it during the cabana rental. We went up to our room while our daughter napped and found the cabana packed up when we returned even though there was an hour left on our rental. We called the concierge to see if we could get a carseat and were promised a call back, but never got one. The list goes on and on. At times we felt like an Applebees is more attentive than this 5-star hotel. Each staff person was very nice so it seems like there is a management/systems issue.

It is always a pleasure to stay in Acqualina Resort, the rooms and the hotel are outstanding. Best hotel in Miami Beach, with an amazing personal and quality service. Valet parking was a little be short hand I will assume comparing with previous experience.

Great breakfast. A bit expensive but very good

the service was outstanding; every staff member addressed us by name and was most helpful; best hotel experience ever.

Amazing very professional check in experience 5 star service from receptionist Valaria! The welcome drink and room upgrade was a special touch and very much appreciated! Lovely beach and chairs service. We had a delicious lunch at the beach front restaurant and a fantastic dinner at the Italian restaurant. Both catered well to kids. The valet was a bit complicated on weekends as they cater to three popular restaurants in the hotel and not just the hotel guests.

Acqualina was everything it promised to be. 1st class all the way. The best staff we've met in a very long time and that made all the difference

We will definitely be going back one of the nicest staff we have ever encountered

Julien at the front seat was amazing! Every staff member was warm, genuine and helpful…. except for the concierge who was not happy sourcing a microwave for us. The food was just average.

Exceptional

Everything!! Nothing.

Hotel was really nice but the service was a real joke . 45 mins to get the car and you pay $40 a night . Long time to get a table even if it was empty and a eternity to come get your orders and be served . Really poor for the price we have to pay

It’s truly a beautiful property. A great beach. Nice rooms. There are some perks. Overall, for price and hotel rating- a B! Which is still above average

A slice of heaven. Kid friendly. Every guest is treated like royalty.

Absolutely loved this place, excellent service & food. Their customer service is exceptional. Already planning our next trip.

An amazing place from A to Z. Service is outstanding. Very clean room with beautiful decor and comfortable bed. Prime location for restaurants and entertainment. Beach few steps away. Paradise.

Step into luxury and let your worries melt away at the Aqualina. Everything you expect and more from a 5 star resort.

Feels like a real vacation. Staff is exceptional. Food is delicious. Rooms luxurious. Steps from the Beach. Nothing but good things to say.

Great staff super clean hotel

Checking in at Acqualina Resort made us feel like never before in any hotel in America. They are very professionals and focused in their quality service, providing an exceptional attention to their customers has I never experienced before.

Special thank you to Julian at the Frony Desk. Everything was great! Except that team room which is closed after 6pm!

Excelente hotel . Excelente restaurants . Very beautiful .

Top notch service all around !!!! Great stay

Excellent!!! Highly recommended

The Best Resort on the Ocean

The hotel is really nice, the food at Il Molino restaurant is just ok. Staff super friendly

The property was impeccable and the staff was so kind and friendly

We stayed for just 2 nights but wished it was longer. The service by all staff was amazing. Everyone was so nice and eager to please. We dined at the Italian restaurant on the property which was such a wonderful experience. The food was delicious and service impeccable. If you are looking for a luxury experience I highly recommend Aqualina.

Forbes rated the Acqualina Resort a 5 Star Hotel and Spa and it earned every star during my stay there. It is by far the most amazing hotel I have experienced in my lifetime. When you arrive, the smiling, front desk staff sets the tone by offering you a glass of prosseco as you are given a tour of the expansive, beautifully manicured resort that sits right on the ocean. Next you are off to your 650 sq. ft. fully white paneled room. The spa is staffed by true professionals for your every need. If you want glamour and peace at the same time, you will find it here. I took my daughters to celebrate their missed birthdays and the end of the pandemic online learning for their boys. It was exactly what the three of us needed.

A beautiful hotel with uniformly exceptional service from all the staff.

Many times, and never disappointed, big money but all things Super

Best service and hotel in miami.

The property is located just 4 blocks from where I use to own a condo, so I am very familiar with Acqualina, 5 star all the way. Never disappoint.

Outstanding.

Very nice and service is really high!!!

Excellence to service, food was amazing, pool staff went out of their way to please satisfy you, if able to work with us with discounted room , would consider vacations with our family of 16

👍👍👍👍👍👍👍👍👍

Amazing stay. They really exceeded my expectations in every way.

The staff and service were impeccable. Special shout-out to Jackie who made the stay super special for my birthday and always went the extra mile

Everyone makes sure that you are enjoying, and everyone is super nice and friendly. Love this Resort, we will definitely come back.

Acqualina was a new name for our family and what a happy surprise. It exceeded our expectations in everyway. My wife booked this resort because she loves the crimson red color and of course the excellent reviews. The architecture designs, décors, color schemes, and amenities are all done very tastefully and thoughtfully. To make things even better, we got some super nice treats from Victoria. We felt very spoiled. Lastly, all staffs, services, and the food are excellent. It was one of our most enjoyable stays and we will be back. Thank you again Victoria and Jackie for your sweet hospitality.

Beautiful hotel, outstanding service, but constant construction in the adjoining Acqualina Mansions was rather distracting. We had a balcony overlooking the ocean but could not really enjoy it because of the noise.

The place is amazing

n/a

No on property shopping, like the Breakers has. However, it is a great hotel that rivals other 5 star hotels in every way.

The grounds were beautiful! The staff was very thoughtful and kind, but sometimes (more often than not) it would take us asking multiple times for water, etc. Also, ordered Avocado Toast in the morning for breakfast and the toast was burnt to a crisp- it was $23 dollars, for one piece of toast. They did not reimburse the meal.

Happy to see the staff diversity~Also the concierge services Especially Carolina ~excellent

Nice hotel, some times no restaurant capacity for guest of the hotel, me and my wife had been multiples times before and use to loved, use to be vey quite and relaxing hotel...