La Quinta Inn & Suites by Wyndham Miami Airport East

Room was I cleaned up in the bathroom, still had towels from previous visitors. Building did not have hot water when checked in once questioned they said it had been an issue all day hit was not mentioned during check in

So bad

Lo peor más trato a la llegando , pésima limpieza , habitación con moho , microondas quemado por dentro , mini frío sucio , había ración con muy mal olor en general está todo en mi malas condiciones

This hotel was shockingly terrible. The hotel looked like it hadn’t been vacuumed in months if ever. When we got off the elevator, it smelled like there were plumbing issues as it reeked like someone had just stepped out of a long stay in the bathroom. :( And then, when we opened our door, there was a pile of flyers and advertisements for local restaurants – like random people are allowed in the hotel to distribute junk mail under the doors. There were also several holes in the walls of our room. I didn’t complain at the time because we were in a jam and we needed a room out of necessity (albeit we still paid almost $300 for the night), but I would never ever recommend this hotel to anybody – even if they were in a jam.

Me desepcione demasiado me siento estafada por lo que pagué .Habitacion sucia ,camas llenas de pelo ,toallas sucias llenas de pelo y un fuerte olor a marihuana en todo el hotel que era demasiado desagradable

The clean room, the bad beds

Not so good, let me say that quickly. A lot of going up and down to resolve issues, which drained my energy as a cancer patient.

It's old, not very clean needs update.

The staff needs more customer skills. Property is old, needs better maintenance

My wife needed to stay a night at the airport before she caught the train the next day she had stayed at La Quinta before, but the property has deteriorated quite a bit since then, and she was very unhappy with the stay cannot recommend

It's a bargain next to the airport. I took the shuttle to the Car Rental and just walked over. I was comfortable but others might be spooked walking around the airport industrial area late night. The building is in disrepair. Duct tape holding the down the elevator call button on 3rd floor. My air worked. Pool area was nice. Bed was clean. Free breakfast was of the lowest quality foods but filled me up. Staff was nice, some talked more syllables per second then I could understand but would slow down if asked. Shuttle to the cruise ship was on time for pick up and deliver was fast and only $15. Great stay for bargain and location hunters. Convenient location for walkers since all ground transportation could be found at the car rental. Bus, monorail and Tri-rail can be found. Not convenient for grabbing a quick bite. Next time I will have Dominos delivered. Thanks for reading.

Este hotel está en muy mal estado de contruccion el toilet se demora 2 minutos para bajar.el microwave del 1990 y los muebles terribles deben remodelar todo interior exterior en general,el personal 5/5 el parqueo es gratis lo mejor

My mom and I had a great experience. We liked the clean place. We enjoyed the pool and free breakfast. The staff was nice. Thank you.

It was difficult for me to find the airport shuttle pick up in Miami, the first staff I spoke to was blunt in directions, however, the other staff member was extremely helpful (was my first time in Miami). Once I got to the area, the shuttle bus was on time. Some staff were helpful. My door key stopped working before I checked out. The amenities/ furniture was outdated.

It was horrible, no AC in a couple of rooms, keys weren’t working in other rooms. I didn’t like anything about it

Roaches insides of room, rooms were not cleaned. Even after complaining and changing into a new room on a new floor there were still several roaches and uncleaned rooms. House keeping did not clean room during entire stay. False advertisement of breakfast included it was waffles and apples. TV channels did not work and rooms had broken chairs and equipment. Shower curtains broken and brown. And room could not maintain hot water. Was only cold/warm. One of the worst experiences at a hotel stay i have had.

Air conditioner not working, told there was no available room to switch, and no refund.

Room not clean and air conditioner very bad condition nosing

You get what you pay for!!!! Overall it was a good experience!!! The bed was comfortable. The night staff was Excellent!!! The guy when we first arrived was Grumpy!!! Last of all !!!The shower was Great!!!

Money worth

Clean room, amazing staff

Hotel très sale

I liked the breakfast and the location The shower was broken it wouldn’t work right the laundry did not wash or dry correctly

Online checkin and checkout. Breakfast has limited choices as compared to 2 other hotels in Miami within a week. Breakfast until 9am but at 8:30am, they were not refilling items anymore. Most areas in the dining area was not cleaned or being attended to right away to clean the mess. The bathroom’s conditioner wasn’t refilled before our use and nothing comes out of it. Some chairs have worn-out look which needs replacement both in room and dining. The receptionist at counter checkin wasn’t that pleasing and welcoming. She was not proactive helping me out the wifi details.

The room was to dark, not neat clean, the bathroom dirty, the shower courting and Tina were broken and filthy. When I was checking in I use the toilet and was not toilet tissue and the outlet for turning the light was broken. I have pictures of evidence. Finally a young man gave us another room.we found clothes of other guests inside the drawer.

I will never go there again I need to take them to court to get my money back

Usually i have a better experience at La Quinta but I dont recommend this specific place.

The hotel is so old and needs to be revamped. We paid 116$ (tax included) per night … I think it is expensive for what we get. However, it is so close to the airport and we could leave the car parked there for the weekend… that’s amazing !

A/C was not working, and the room was literally bad condition

Exceptional

Door was not open I come 2 to the lobby

This is hands down the worse hotel I have stayed at. Property smelled like dog/human piss and weed all down the hallways. Rooms have questionable fluids on the walls. Wall a/c was terrible even after changing rooms from one that the a/c was just a fan. I don't know how anyone trusted this hotel with the free breakfast they offered. If they dont maintain their rooms why do you think their kitchens are clean. Elevators were dirty and shook anytime you stepped in them. Tv also didn't work, played sound but no visuals. Honestly if you are desperate that room was only worth $50 dollars a night to keep you off the streets and sadly i paid $100 for a night. Disgrace of a La Quinta inn.

You had random people sticking fake flyers under your door of pizza places that don’t exist to try to scam you please do not stay here. Do yourself a favor.

Good

Having arrived at check-in around 10:30pm due to delayed flight, I was disappointed there were no face towels in the bathroom. When asked for same to be replenished, the Front Desk Clerk said he was only able to find one and there were no more available until the following morning.

Beds are comfortable and clean .Hotel has coin laundry which is really convenient and very close to airport

Location The customer service representatives had no manners. The rooms were full of chewing gum. The bed mattress was broken. The ac was not cooling. Just to name a few.

Exceptional

The pool Old furniture, lack of breakfast options and meal options, overall cleanliness

Good comments: I have to said that I didn’t hear noises from other guess and the staff from our first day and second day were very pleasant. Parking was good.

The hotel was perfect The people at the front desk was gold! Good job

No face towels, broken tv, and no phone service ......stayed in room 233. Front desk clerk was unable to assist or change my room.

The parking was horrible

Que me pidieron un depósito para luego de hacer el chekin reembolsarlo y aún no lo han echo, será que todavía no han limpiado la habitación donde me quede, y el olor a marihuana es muy fuerte y fea

Love it

It's miss leading the photos paints a beautiful hotel but it's not

muy buena ubicación

Hotel conveniente por el precio

Elevator broken. No staff in property from 6:30-7:15am

9 good

There was supposed to be complimentary shuttle service to and from the airport included in our stay. Upon arrival we waited 2 hours; SHUTTLE NEVER CAME! I paid $20 for an 7 min trip up the road. After check in, the room seemed fine until I started noticing roaches & our sink was leaking BAD! No ice machine was on the 3rd floor & they don’t offer bacon or sausage for breakfast, just bagels, eggs, yogurt and waffles.

La limpieza del hotel fue un desastre. No volveré!!!

The staff are helpful and respectful. The facility is in desperate need of updating and upgrading. Rooms not really clean. Beds very uncomfortable. Sheets and blankets should never ever be used in hotels. The breakfast, do yourself a favor and skip it!! Even the coffee is horrible. Some foods need to be kept cold.. but, …. I have been in La Quinta hotels before in other cities and loved them. Not sure what happened at this location!!

Well, I did the check in, when I got to the room the AC wasn’t working at all and the room was hot. I went back down to the front desk and the young man at the desk told me that they didn’t have any more rooms available and that he wasn’t refunding my money because I did my reservation through Hotel.com, so we had to stay in a Wyndham nearby. I lost that money

The airport shuttle only comes once an hour. Shuttle didn’t arrive when suppose to. The Staff member checking us in was on a personal phone call the whole time we were checking into the hotel. The room key was not activated, so we had to go back downstairs to get the key activated (likely distracted from personal phone call), neighbors were very loud, only one pillow per person. The mattress had dips in it that caused you to roll inwards to the middle of the mattress. The TV did not work. We did not use pool-no comment there. Breakfast selection included eggs, bread, waffles, yogurt, corn flakes. I stay at La Quinta’s pretty often, and this felt more like a comfort inn/motel 8. Not a good experience.

This location needs major renovations and the staff needs to be trained on customer service and manner. The entire hotel smells like cigarettes and dirty mop. No microwave, or refrigerator as advertised. The room does not come with a phone. If you need assistance from the front desk you have to go down there or use your personal line. There’s constant noise outside.

The property is a bit dated and has some small maintenance issues. The staff was very friendly and helpful.

Nothing the whole property was run down, we got a room with two double beds, the door wouldn’t open not even the master key would open it, claimed to have upgraded our room but instead we were stuck with one bed and a couch, couldn’t even give us another blanket said that the cleaners would, they never came so i went to the front desk and he said there aren’t any. I wouldn’t recommend this place to anyone.

The staff was friendly. I am extremely disappointed with the condition of my room and the quality of service provided during my stay. The room was unclean, and the bed linen and towels also appeared dirty. As a result, I was unable to sleep comfortably because my skin became itchy and I constantly felt as though bugs were crawling on me. Additionally, both tissue rolls in the bathroom had less than a quarter remaining, which reflects poor housekeeping standards. The chair at the desk was also heavily soiled, particularly the arm rests. The television also did not work properly. The screen had a white overlay/fading issue, making it very difficult to see the picture clearly

The staff was friendly. I am extremely disappointed with the condition of my room and the quality of service provided during my stay. The room was unclean, and the bed linen and towels also appeared dirty. As a result, I was unable to sleep comfortably because my skin became itchy and I constantly felt as though bugs were crawling on me. Additionally, both tissue rolls in the bathroom had less than a quarter remaining, which reflects poor housekeeping standards. The chair at the desk was also heavily soiled, particularly the arm rests. The television also did not work properly. The screen had a white overlay/fading issue, making it very difficult to see the picture clearly

the whole property was run down, we got a room with two double beds, the door wouldn’t open not even the master key would open it, claimed to have upgraded our room but instead we were stuck with one bed and a couch, couldn’t even give us another blanket said that the cleaners would, they never came so i went to the front desk and he said there aren’t any. I wouldn’t recommend this place to anyone.

Room smelled like moldy, shower didn’t look clean. Toilet paper wasn’t replaced, microwave had hand prints like never was clean. Pictures of room didn’t look the same as the actually room. My first time in Miami and I would not recommend staying here

No, no, and no AGAIN!

Location and room. Quiet.

Location and room. Quiet.

The breakfast provided vas in a clean area and there was enough to choose from a simple breakfast. The hotel was very close to the airport so that was convenient. The eggs for breakfast were cold but that is nothing to compare to our stay. The room was dirty we could not walk barefoot because it was so dirty, there were hairs in the sink, the TV did not work for a while because there was no connection but when finally worked we had to call for help because the remote control did not work and we had to change the remote 3 times. Then we had a very noisy AC and the worst of it all we had NO hot water all Saturday from the moment we checked IN until almost time to check OUT. We were very surprised when we found out that there was no staff to help with the issues that we encounter but thank God we had a great Maid of the floor named ANA that helped us to resolve the remote control issue and the TV. She was the sweetest lady ever, thank God for her. This was my birthday weekend get away and the hotel was very disappointing. Would I go back again, never no matter the price or the location. The room was not that cheap to have such a bad experience. I will never recommend this hotel.

The breakfast provided vas in a clean area and there was enough to choose from a simple breakfast. The hotel was very close to the airport so that was convenient. The eggs for breakfast were cold but that is nothing to compare to our stay. The room was dirty we could not walk barefoot because it was so dirty, there were hairs in the sink, the TV did not work for a while because there was no connection but when finally worked we had to call for help because the remote control did not work and we had to change the remote 3 times. Then we had a very noisy AC and the worst of it all we had NO hot water all Saturday from the moment we checked IN until almost time to check OUT. We were very surprised when we found out that there was no staff to help with the issues that we encounter but thank God we had a great Maid of the floor named ANA that helped us to resolve the remote control issue and the TV. She was the sweetest lady ever, thank God for her. This was my birthday weekend get away and the hotel was very disappointing. Would I go back again, never no matter the price or the location. The room was not that cheap to have such a bad experience. I will never recommend this hotel.

Passable

All is good

El lugar esta sucio, No te quedes en este lugar. Las fotos engañan.

Waited at the airport for over an hour for the shuttle and called the front desk 13 times before I got an answer and when I finally got an answer the lady hung up on me. When I got the hotel instead of checking people in she was talking on the phone.

Dirty..floors, sheets, bathroom.

This had to be the worst hotel we have ever stayed at. Everything is outdated. The hotel and rooms smelt like mold and old wet rags it was awful. The beds were hard and had metal pieces sticking out. We had no fridge, no microwave and the AC just stopped working out of nowhere! It was an awful experience for myself and my family. Never ever again will he stay here. This place needs to be coded and shut down.

La cama terrible ! No pude dormir, el colchón estaba malo no tenía forma parecía un hueco ! Terrible y el baño lleno de pelos como si no hubieran limpiado bien! Terrible

El precio es regular el servicio normal todo bien

The equipment and service quality are absolutely terrible.

Nothing No shuttle No hot water Not clean Old rooms and furniture Manager never available to fix issues

Nothing No shuttle No hot water Not clean Old rooms and furniture Manager never available to fix issues

Despite how disgusting the place is, the front desk attendant was helpful with my requests.

Additional positive point: the free parking.

Property was run down and had roaches.

Clean room good staff

Room was dirty and we were able to look at 3 other rooms which all were dirty in some way. Would’ve checked out if I didn’t have a surgery scheduled early that next morning and wasn’t interested in trying to stress about somewhere else to stay. We bought cleaning supplies and room spray because it smelled very musty and we dealt with it ourselves.

Fort desk was very helpful it was a ok stay not sure if I would say there again

Was exactly what we needed. Perfect place to relax and enjoy the surroundings

Bad

The staff was very nice. But the property itself was very dirty, and not well maintained. The elevator situation was a little scary. It rattled and would stop and go. And the second elevator just didn’t work. Breakfast was lacking.

I also didn't like not having a Phone in the other room and the staircase on that floor smelled Horrible. Lastly they didn't come to clean my room at all and when I asked my child to go get 2 sets of towels he was told there weren't any clean/available. I believe that at least 2 sets of towels should always be available especially when there are at least 2 guest in 1 room.

Very good

The room was fine but a bit run down. There weren't any hand towels or wash cloths in the room when we got there. Had to ask housekeeping for some. In a pinch, it is fine but there certainly must be better places to stay in the vicinity.

phone in the room not working well, volume is low, there was a lancet/small needle for Glucometer for Diabetic under the blanket 1st night. One of the staff is a bit cross when asking her. i still have pictures. close to Airport only, thats it.

It was good for the overnight purpose. Shuttle was convenient and the staff were friendly and pleasant

Near common areas within travel distances.. The building homelessness conditions... The bedding never clean horrible smells on the property every where. Very bad energy haunted nightmares and the other disturbances toliet flushing slow. Total abandon not well kept.. sunken bed mattress very poor very high rates over $49 per night... extra security fees etc??.. Old stain carpet.. past due subject to change new elevators renovations steps or new building must be done. The most ruin down La Quinta hotel don't meet the criteria advertised needs to be improved schedule etc.. No free stay offer here just terrible results and yet I'm still itchy while I stay here extra problems not fixed?

Near common areas within travel distances.. The building homelessness conditions... The bedding never clean horrible smells on the property every where. Very bad energy haunted nightmares and the other disturbances toliet flushing slow. Total abandon not well kept.. sunken bed mattress very poor very high rates over $49 per night... extra security fees etc??.. Old stain carpet.. past due subject to change new elevators renovations steps or new building must be done. The most ruin down La Quinta hotel don't meet the criteria advertised needs to be improved schedule etc.. No free stay offer here just terrible results and yet I'm still itchy while I stay here extra problems not fixed?

Absolutely the worst stay at a hotel. Not worth the money. My children's room had bed bugs. My room was filthy. It had a dental floss pick on the floor.

Air conditioning was not blowing cold air which made for an uncomfortable stay

Location Beds at very very old

The staff was mean.. my room air conditioner didn’t work went to talk to the staff and didn’t get any compensation for my room

Ok overall

The hotel have a very bad aspect rooms floors not properly clean. Have a bad smells. No staying at this hotel anymore. Elevators dirty etc…

Good

Bad

nothing Terrible service and an incredibly frustrating experience. The person working at the front desk was extremely rude, discourteous, and had absolutely no desire to help. When I got to my room, I discovered the shower was filthy. I went back down immediately to ask them to send housekeeping or move me to another room. The receptionist, with an incredibly arrogant attitude, told me that no cleaners were available and that they were completely booked. However, just seconds later, a couple walked in asking for a room, and he gave them one right in front of my face. Seeing this, I wanted to leave and demanded a refund back to my card. He flatly refused. I told him I hadn't even been in the room for a single minute, and he falsely claimed it had already been 10 minutes. When I argued that it was only a minute, he dismissively said, "You can leave if you want, but I cannot give you your money back." To avoid losing my money, I was forced to stay, and I had to clean the shower and the dirty toilet myself. Extremely poor service, I absolutely do not recommend this place.

There was a lot of homeless people hanging around and coming into the pool are harassing guests Better security

nothing Terrible service and an incredibly frustrating experience. The person working at the front desk was extremely rude, discourteous, and had absolutely no desire to help. When I got to my room, I discovered the shower was filthy. I went back down immediately to ask them to send housekeeping or move me to another room. The receptionist, with an incredibly arrogant attitude, told me that no cleaners were available and that they were completely booked. However, just seconds later, a couple walked in asking for a room, and he gave them one right in front of my face. Seeing this, I wanted to leave and demanded a refund back to my card. He flatly refused. I told him I hadn't even been in the room for a single minute, and he falsely claimed it had already been 10 minutes. When I argued that it was only a minute, he dismissively said, "You can leave if you want, but I cannot give you your money back." To avoid losing my money, I was forced to stay, and I had to clean the shower and the dirty toilet myself. Extremely poor service, I absolutely do not recommend this place.

Location was the only hung I liked, It close to the airport.

I have stayed at other la quinta hotel and was very please with my stay. This location was the worst, there was no telephone in the room, the air condition was not cooling, the furnitures in the room need to be changed the material on the chairs are torn, the breakfast presentation was not good at all. The parking area need to be landscape as the trees leaves was dropping on the car. We were not please with our stay.

They need to have the rooms in better condition.

Paid to get the 9am shuttle for a cruise, they never showed up. Had to pay for an uber. My room was filthy and the staffs attitude was awful.

.

Location and ease to get to cruise port It was dirty and run down.

Location and ease to get to cruise port It was dirty and run down.

Easy to find airport shuttle

Front desk receptionist was rude when we were leaving the next morning

Disappointing

Reserved a 4 night stay at La Quinta. Front desk staff seemed frustrated, hotel had little to no snacks for purchase and woke up to a live ROACH running track on the side table lamp shade (video & pictures to provide it) I reserved another hotel for the remainder of our stay in Miami, checked out of the La Quinta, asked for a refund and they proceed to charge me for my entire 4 night stay, upon our return home and several phone calls directly to the hotel, I did receive a 3 night refund, La Quinta will NEVER get my money again!

The floor was not safe, it was buckling in some places and the flooring was breaking off in places. There was no phone in the room so you could not call the front desk for anything. The tub was not usable due to something black on it

Passable

Pleasant

Airport shuttle was quick and easy. Staff was awesome. Room was bad, AC didnt work then the second room i got someone else had a key card to it. They open the door at 945pm. As a single female traveler it was concerning. No desk staff available after 10pm. Pool was clean. If your staying to get to the port or airport its sufficient. Keep in mind ypu can hear planes all night every 5 minutes.

No soy una persona exigente, pero este hotel me dejó muy disgustado. El piso de las habitaciones está sucio, reservé dos habitaciones, en la mía encontramos debajo de un de una camas un pantalón de mujer con el blúmer enrollado, de que manera limpian que no vieron eso. En mi habitación no había microondas y mini refrigerador. Me sorprendió y pensé que simplemente no había en las habitaciones hasta que entré a la de mis padres y vi que si había refrigerador y microondas, pero en el mi no. En la habitación de mis padres el aire no funcionaba en absoluto, el personal me cambio la habitación, en esta el aire funcionaba pero aunque no muy bien, lo que sí había era un olor terrible a humedad. En ninguna de las habitaciones había señal de televisión, algo que resolví desconectando y recolectando, pero no me toca a mí hacerlo. En la recepción encontré a una huésped quejándose de lo mismo y a otro señor cambiando la habitación por que el aire no función. Calor en el pasillo, llegaba sudado a la habitación. A los elevadores se les atascaba los botones y no se movían y estaban sucios. Esperé al desayuno a ver qué me encontraba, al principio todo bien hasta que probé los waffles, estaban ácidos, como si la mezcla estuviera dañada. Honestamente no entiendo como un hotel puede operar de esa manera. Lo mínimo que espero es una compensación por el dinero pagado por una estancia incómoda y llena de problemas. No recomiendo a nadie quedarse en este hotel.

Furniture is too old

One of the worst places I ever stayed at

We had no soap, wash clothes and the tub was very dirty!! Will never stay in a Laquita again!!!

Will never go there again my stay was horrible the room was very outdated staff was not helpful very disappointed for what I paid for the the room👎

Breakfast was ok. Room: Look old and shower bad. Location: Excellent The room was old and the shower bad. This hotel need as soon as possible renovation. Also there were guest smoking by the entrance of the hotel. Terrible when I was walking with kids and the smell was bad. Ice machine: No working

Good

Breakfast was ok. Room: Look old and shower bad. Location: Excellent The room was old and the shower bad. This hotel need as soon as possible renovation. Also there were guest smoking by the entrance of the hotel. Terrible when I was walking with kids and the smell was bad. Ice machine: No working

Our stay was a bit of a letdown - the pool was dirty, breakfast was underwhelming, and the TV didn't work for the entire two days. Thankfully, the kids had brought their tablets to keep themselves entertained.

Location 1st room something crawled under the bed. Got another room. Hair on shower wall and shower curtain, dust everywhere, doors and window curtains were dirty. Grossed me out and the TV didn't work until we pulled out the dresser and wiggled the wires!. And breakfast was NOT good

Location 1st room something crawled under the bed. Got another room. Hair on shower wall and shower curtain, dust everywhere, doors and window curtains were dirty. Grossed me out and the TV didn't work until we pulled out the dresser and wiggled the wires!. And breakfast was NOT good

Abundant parking and complimentary breakfast.

The Floor Plank in the room that I stay are fall apart and loose. I afraid it i might trip and fall or the Floor might cut my feet . Floor is not safe to walk on at all.

Superb

None

Place was very low class , needs to be remolded

It wasn’t hideous. Could be a little cheaper for what you are getting. Step above motelish

Rooms felt extremely humid, the bed sheets did not seem clean and some had visible stains, and the elevator was concerning since it was missing buttons and jolted every time the doors opened. The walls are very thin, so you can hear everything happening in the hallways and nearby rooms, including guests smoking and partying late into the night. The shower was also out of body wash during my stay. Front desk service was inconsistent, although one staff member was genuinely kind and helpful. Overall, this was one of the worst hotel experiences I’ve had in quite some time.

Old dated and ran out of breakfast

We were not able to watch TV there was no cable box connected to TV. Also no working phone in the room. We called front desk from personal cell phone. We were told we would have to wait til morning for TV. We were checking out in the morning. Airport shuttle was ok.

The Floor Plank in the room that I stay are fall apart and loose. I afraid it i might trip and fall or the Floor might cut my feet . Floor is not safe to walk on at all.

The property was very rundown. Did not like anything about the property. Front desk had a very strong smell of perfume, air freshener or something room is very outdated big room one bed several different pairs. TV did not work.

Bad

Thefirst room AC was not working. Second room had a bad smell and the bathroom vent was not working. Breakfast was sad compared to my other stay in LA Quinta.

The property was very rundown. Did not like anything about the property. Front desk had a very strong smell of perfume, air freshener or something room is very outdated big room one bed several different pairs. TV did not work.

Bed was comfortable, the water pressure was good, I couldn’t get the sink to give me hot water, had to ask for an extra blanket, and a hair dryer but other than that it was a nice stay.

room okay, hotel not nice as pcitures

I was made to leave by MPD, suitcases in tow, and put out in the street. Luckily the Hyatt was within walking distance, and they were kind enough to let me stay in their lobby, fed me, and allowed me to shower the next morning. LaQuinta and Hotels.com should both be ashamed if themselves for the way they treated a customer. Also, I saw roaches crawling uo the wall in the lobby, gross. DO NOT STAY IN THIS ESTABLISHMENT...NO CUSTOMER SERVICE, MORALS, OR HONOR AS A BUSINESS!!!

When I reach out regarding transportation transportation no one answered and no one picked me up I was left stranded at the hotel N until on that the refuse to refund me

Bed

Exceptional

The Location of the airport in close proximity is the only thing I liked. It's run down. Time to upgrade. Dirty carpet, dirty elevator, and tables for breakfast need to be cleaned more often. The leather on all the chairs were deteriorated, and it felt very nasty, even in the rooms.

The Location of the airport in close proximity is the only thing I liked. It's run down. Time to upgrade. Dirty carpet, dirty elevator, and tables for breakfast need to be cleaned more often. The leather on all the chairs were deteriorated, and it felt very nasty, even in the rooms.

The hotel is long overdue for an upgrade. Air conditioning was rather noisy. The hallways needed vacuuming, There was an old sandwich in the microwave. Our king size bed had 3 pillows and were rather flimsy.

The airport shuttle never came and no one told us that it was not going to come. We had to Uber using another customers Uber. We were 20 minutes before boarding. We almost missed our flight. On top of that we had to pay the Uber fee.

As soon as we checked in and got to our room we notified the front desk that the AC didn't work. We were told that no other rooms were available and since we had already stayed in the room we couldn't get a refund. We had only stayed in the room for 10 minutes at that point. After nearly 3 hours on several chats and conversations with Expedia we were able to cancel our 2nd night and got about half our money back.

Breakfast sucked. Staff wasn’t keeping food available always running out and couldn’t find the staff. No meat? WTF, I wouldn’t recommend this hotel to my worst enemy. TV never worked correctly even after having hotel staff repair and room key cards quit working multiple times. I’m moving to Trivago in the future. Everything

Reaching the hotel by phone was very hard

Soap was empty. No wash clothes, asked at desk and was told they don't have any, use a towel. Tripped on the vinyl flooring in the room that was sticking up. Hallway was soaking wet, splashed when walking through it, no way around. Wasn't sure the courtesy van would make the 5 minute trip from the airport to the hotel. Very poorly maintained hotel and equipment. Place smelled like old stale smoke. Prices for bottled water varied by the clerk selling it. Paid from $1 to $3 for the same brand/size bottle of water sold in the little convenience snack area.

We arrive and they don’t respect our reservation. They just canceled because they got full. We had to find another hotel. They don’t have respect for your reservation even the front desk. They don’t care that they say only find another hotel.

The room and hotel were not cleaned well and nasty. They had no soft drinks in their little onsite store.

Air conditioning in room did not work, and wife saw a bug in the bathroom.

Looks more like a motel, sheets on the bed weren’t clean; they were stained, room just had a bad feeling to it, was very uncomfortable I just couldn’t stay there

Poor

Passable

The location of the AC No towel in the bathroom. I had to go downstairs to ask for towels to take a bath because the phone in the room can not communicate with the front desk. The checkout time. I think 12:00 PM is too early. 1:00 PM is reasonable.

Hotel was really dirty the coffee machine was with garbage, the room was dirty personnel was rude

Hotel was really dirty the coffee machine was with garbage, the room was dirty personnel was rude

The bed was comfortable The location of the AC No towel in the bathroom. I had to go downstairs to ask for towels to take a bath because the phone in the room can not communicate with the front desk. The checkout time. I think 12:00 PM is too early. 1:00 PM is reasonable.

Convenience to my venue

Todos perfecto y bien ubicados volveré pronto

Staff and price location To much noise from the rooms smoke smell

The staff and price People smoke in the rooms and also in the premises the breakfast the egg looks terrible cheap

Shuttles from airport, to cruise port (port shuttle was $15 pp) staff was engaged some, pool water was clean Condition of room, filthy bathroom and tub ( that maintenance said 'its ok, it's just paint', TV didn't work as advertised or consistency and smell of mold in hallways.

The issues started with the elevator. One of them would not close on its own—I literally had to hold the “close door” button the entire time just to get it to move. Otherwise, it would keep opening over and over, which was frustrating and inconvenient. When I got to my room, things didn’t improve. There were no washcloths, and there were visible dirty spots around the room. The sheets didn’t feel clean, which is a big concern. The bathroom was also not properly cleaned—the tub had residue and what looked like dirt around it. There was also only one usable outlet, which made it difficult to charge devices. I’m not sure if I got a lower-quality room because I checked in late, but cleanliness and basic functionality should be consistent

my stay was satisfactory. I enjoyed my stay and will come back again and recommend others.

The hotel is not clean, the bed is so bad, everything is so old

Needs upgrades

Quite good for the price. Easy check in process with Airport Shuttle and Breakfast included.

Airport shuttle was easy to find but the van was very old and not in good condition. There was no working AC and twice the van shut off during stops at a traffic light. Good thing was the hotel was nearby the airport. Room was decent but was very outdated. Overall it was fair for the price and it beat staying the night on the airport floor.

Nobody respond the phone Room is dirty Crew is rude

Price cleanliness great place to stay Nothing

Nothing Very depressing entry; lobby dark- furniture in lobby dirty- staff couldn’t find my reservation because she didn’t look up my name correctly three times; rooms were dirty- bed appeared unmade; bath tub broken and black dirt around faucets- no phones in room to communicate- air- conditioning unit wasn’t working- no one ever responded to my message to them via text- next morning went down for breakfast- the chairs were old and dirty - the elevator’s were dirty as well as the desk chair in the room was also worn out. I practically couldn’t sleep the night - it was truly terrible experience.

Airport shuttle but only on the hour. Couldn’t use it for an 8 am flight

It was okay. Just not the same quality I’ve gotten in the same city for the same price point. But the hotel I normally stay at was sold out when I needed it.

Room was filthy, dated with water stains all over… overall wouldn’t stay there again

There were pubic hairs in the shower when I got there. Like, did they really clean it?

The front desk was so busy on his cell phone that he couldn’t answer the phone when we were calling from the airport trying to find the shuttle to the property. One Lyft ride later we get told they don’t have the room we prepaid for! (Took awhile to check in due to his phone taking priority) We were put in a room on floor 1 that we had to walk through standing water to get to, ice machine was broken. The air was loud and not working well, very uncomfortable warm night. Breakfast was sad, basically waffles or bagel or toast. Out of hot water and orange juice. The front desk guy from last night said just to come down to catch the shuttle to the port in the morning - not the case! The shuttle was unavailable!

The hallways and elevator were dirty. The bath tub was patched. The office chair in the room was badly worn. There was only 1 wash cloth in the bathroom. When we opened the door to the room after checking in, there were several restaurant flyers laying on the floor. The guide on the TV was wrong. If you selected what the guide said was a particular channel, it tuned to a completely different channel. This was, by far, the most run down hotel I've stayed at in decades.

Good hotel for good breakfast

Not to good stays

Good luck - pick somewhere else. It’ll be worth it.

Nice

Roaches in the room and mold

Breakfast was very limited and small area so hard to get at things due to the other people there.

Airport shuttle is very good, but not useable for early flights and coffee should be available late nights. There was one disappointing issue with face and hand towels on my return visit and no body wash, but two shampoo.

The room had an adjoining room where the door was kept shut with the help of the Fridge cupboard. Not good security

The hotel was terrible, very dirty and with a tremendous bad smell, it was a very bad stay and super car, I don't recommend it to anyone

No car and AC worked fine

Cool stay

When you entered the hotel lobby, it had an odor. There was coffee spilled all over the floor inside the elevator. When you entered the room there were crumbs under the bed and by the dresser. No towels in the room the white bedsheets had stains on the and they were fresh from food. Bugs were crawling on the table and by the lamp and no phone inside the room so you had to walk down to the front desk for help.

Room wasn’t cleaned properly and there was hair in the towels and sheets

Did not arrive by auto. Airport pickup difficult waited long time, taken to wrong location. Some staff helpful, some not so.

No había jabón de mano, no secador de cabello que tuvimos que pedir en recepción, olor feo en la habitación que la ropa quedó con olor a humedad. El desayuno muy básico. Los ascensores no estaban limpios. No nos volveríamos a quedar

Stinky. Broken tiles.

good location

It was terrible, they are ingested with roaches!!!! They don’t like to refund you either and the pizza place that they promote (Chicago pizza) is nasty and a scam! Please DO NOT STAY HERE AND WASTE YOUR MONEY!

Dirty and unkempt

Had to request a different TV as the top third wasn't working. Had two bath towels and one washcloth, no hand towels - for two people. If you want a good night's sleep don't stay here as you have planes taking off/landing ever eight to eleven minutes, starting as early as 4 am.

El peor hotel que me he quedado

Staff rude

Hotel was not very clean has cockroaches in our room refused to stay there under those conditions

If you can afford it, book somewhere else. This hotel is extremely old, the elevator stopped working our first night there, the bathtub leaked the whole time we were there so for 2 days straight, the bed had stains on it which I did take pictures, the desk chair was literally disgusting. All I could say about this hotel is I did not get bed bugs. So, there's something positive I guess.

Stay somewhere else unless you like nasty rooms, hair in your bed, ripped furniture, room keys that don’t work, rude staff, cut off from civilization, raggedy elevators, no phones in room, and over priced subpar food. I would give them a -0 if I could. Hotel shuttle took over 2 hours to pick us up from the airport.

The room had no towels and it was not cleaned properly

Our TV was broken upon arrival. We notified the front desk and assumed that we broke it because we told them that we didn’t need it fixed right away. The hotel room was not cleaned as there were dust bunnies, poor furniture condition, and ill fitted sheets on the bed. The common areas were not well maintained. The patio chairs were plentiful, but most were broken. I would not return to this hotel.

Hotel standards will never recommend

Clean rooms.

Staff was ok I appreciated that my packages was secured prior to check in. Staff was ok straight to the point. Cleanliness scary. You could see diet on room and bathroom floors. The tub needed to be taken up and replaced. Why as how many persons in the room and not put sufficient towels. Towels was stained and old looking. Beds sheets thin worn out with stains. No blankets on the beds . There was dirt all around . I don't know how I missed the reviews just what other guests said is EXAYwhat I experienced. It was a awful stay . Paying almost $200 a night .

Inadequate towels, unable to get additional pillow/towels, door key did not work and needed to be reset, television did not work (but staff did fix it), coffee in dining area was not hot.

Was not clean. Waiting area. Tables were dirty. No one came out to clean them

The staff was outstanding and definitely made up for what it lacked in ambiance.

No answer for my message before arrive, only one machine in gym

The entire building smelled like marijuana the whole stay. Building needs a serious refurbish as things were very dirty appearing and in bad repair.

Receptionist was very welcoming. Room is big but a bit old. Bed was comfortable though. Limited option on free breakfast. Free parking

We check in early due to coming from a cruise. She told me check in was 3pm but if we clean the room early, she would get us in with a 50.00 upgrade. we told great she charges me the amount. then forgot about me I had to ask we got in the room at 3:01. She never gave back our upgraded amount we paid. When we got into our room, the card to the room didn't open my husband had to go back to the front desk to get that fixed. The maid opens the door for me. The floor was dirty and also the sink. I call down stair and told them no one never came up. I had to ask the maid that was cleaning the room down the hall for towels and wash clothes. there was only one hand towel. I always love La Quinta, but I see service is not their best suit.

Bugs in the bathroom and found a dead bug in the bed. In know it's Florida, but yikes. Breakfast lacked variety, but I guess at least they had fresh fruit. Survived 1 pre cruise night. Staff was friendly. The whole place is just old and not well kept.

Room wasn’t very clean, the hair dryer was full of dust. Bathrooms pretty rundown and breakfast was horrible. Staff was helpful.

Bed bugs.

I'm going to start by saying the lady that was working at the front desk was so kind, sweet, and empathetic when it came to our stay here. We cant remember her name but whoever worked April 2, 2026 in between 11:00am- 3:00pm, older latino lady thank you because you are the only positive thing we can say about our stay here. We were not happy with our stay here. They gave us a room and when we walked in, there were used water bottles and rice all over the floor. Of course I went down to front desk to let them know the room was not cleaned and they gave us another room. This room seemed cleaned but it had a lot of long stringy hairs everywhere mostly in the bed. We don't have hair like that so i know it wasn't our hair. Later that day we spotted a roach in the room. So no I most definitely would not recommend anyone to stay here nor would I stay here again.

We found bug in our room. Bathroom the towel racks was falling off.

This property was fine for our 1 night stay before a cruise, but it needs serious updating, from the decor to the breakfast offerings.

Ran out of coffee, staff not that friendly

It’s Was Nice Luckily I Had A Good King Size Room

Shuttle pick up area was easy to find it shuttle driver was not. Took forever to finally pick us up. Inside the room we didn’t even have a wash cloth. Location is everything but if not in Miami during spring break this hotel should have cost well under $100 and not the $400 we paid for a night.

There was noise all night long. Did not sleep well.

This hotel is very dirty. There was a dirty rag left in the shower. The floors had so much dirt on it you could clearly see it. My husband and I both could not wait to check out. Luckily it was just one night before our cruise. The breakfast was really much. All I really saw that would’ve been good were the make it yourself waffles. It was so bad and dirty I slept in pants and a t-shirt. The best part was our transportation to the cruise port.

Overall, having stayed at these hotels before I would think the specific property was basic and functional, but not as nice as I am used to.

The food recommended was fabulous. Excellent subs delivered on an hour. The room was well worn. Mold on the ceiling. Bathroom mildew and only a two towels and 1 wash cloth got two people. The floors were dirty and hair behind the door. Very creepy. The bed was ok. I would never stay at Laquinta again. You get what you pay for especially in Miami.

The room was dirty, hair on the bathroom floor and shower. The room floor was dirty, the beds are old and broke down. For what I paid a big disappointment. .

My one night stay was fine. La Quinta East offered a shuttle bus from the airport and complimentary breakfast. They also offered, for an additional fee, transportation to the cruise terminal. The entrance to the hotel was bright and clean. There was a laundry room and an ice machine room. I wish there were vending machines available to purchase snacks and beverages. The hallway rug to our room needed vacuuming. The room was well air conditioned and clean. It had a remote control TV, microwave, coffee maker, and an iron and ironing board. The beds had clean linen and were very comfortable. Receptionist desk employees were very professional and cordial. They were able to answer all questions asked.

Property as a hole needs redone it was very dirty.

The rug in the hallway was dirty with many spots, the ceiling in my room had spots from leaks, the tub has to be changed it had cracks where it is plastered on the wall, the furniture is old and the sheets were stained. No water in the mini market, nor frozen food to heat in the oven. Micromicrowave

Room was dirty and neglected Dirty underwear left on the floor from a previous guest Litter everywhere discussing place

The hotel needs some serious cleaning and a remodel or something. Elevator was very dirty looked like it had not been clean for a very long.

Staff was just ok. Wasn’t located near anything in walking distance. Our room wasn’t in the best condition. Floor was dented in, there was hair from previous guest on all of our towels and we found two water bugs in our room.

Everything sucked!!

Room keys didn’t work, they changed the keys 3 times and I still had to fight the door to get it to open. Customer service was nonexistent. They didn’t offer the breakfast they advertised and the room was dirty bed, towels, walls and floors. Everyone was complaining but no help was given or refunds.

Nice place, people very friendly

This is the second time ive stayed with this hotel. The bathroom had hair in the tub. The room was dirty. House cleaning came in and did the bare minimum for that room before we checked in. We were only there for one night and it was extremely late. Literally to tired to actually complain. So im leaving a review. I wouldnt stay here again.

The room I was given by la Quinta was extremely dirty, unsafe, floor lifting, tub with stains overall unhygienic.

The staff was very helpful. The pillows weren’t worth calling pillows but the girl brought us more and it helped. The room was clean.

We got a room with two double beds and no refrigerator for medicine and the toilet overflowed.

the furniture needs paint or upgrades, but it is just ok if you plan to stay less than 24 hours.

Poor front desk service. Lack of coffee and food for busy breakfast. No soap and few towels in room. Hadn’t been restocked. Dirty floor. Old and dated

The hotel was dirty! The toilet in our room was clogged when we arrived. Staff was rude and barely spoke English. The elevators didn't work right. The pool area was very dangerous.

si limpieza y sobre todo bien organizado, claro que no goce el desayuno todos los días porque a las 9 cierran...bueno son las reglas

When

Room was spotless

Hands down this was one of the worst hotels I have ever stayed in. The whole second floor smelt like mold. Our furniture inside the room was all falling apart. The floor was so dirty I had to wash it with a towel. There was so much mice poop behind the bed. The bathroom was just gross you can tell they don’t know how to clean just surface polished. All they offered was a waffle for breakfast. There is zero food around the area. If you don’t have a car you half to grubhub everything. I would never stay here again. La Quinta HQ needs to pull this franchise. This is not up to standards.

Good location near airport clean room friendly staff 😁

The room is good. I would never again in this lifetime is hotels.com. I suspect they are basically a fraudulent organization. Never again

the ac in my room was broken

The hotel room was very outdated, dark and had a high noise level. It was too close to the airport.

Appreciated being able to stay longer than checkout - albeit paid. Yes there were cleaner hairs in the bathroom but overall the room was fine. Odd placement of th sink- near the doorway and not in the bathroom. You don’t have to wait for the La Quinta shuttle as that’s hourly. The hotel is on the same campus as the Embassy Hotel and Hyatt (which is in front). This means you can get to your room quicker.

I booked online for early check in and was to pay extra $55. When we got to the hotel the front desk stated our rooms weren’t ready. When I mentioned the early check in and that it was approved, she stated that the only approved the request not that it was a guarantee. The hallways and elevator were filthy. The breakfast was very limited. Only positive was it was located close to the airport.

Sheets stained room not clean no phones halls not safe

The hotel shuttle is not properly marked so I missed it. I did the online check-in and upgraded my stay to a late 3 pm check-out. That never showed up and they woke me up at 12 pm. The key cards don’t work, you have to get a new one every time you leave your room. The bed and room had bugs.

Could not complete my stay, first room I was provided key did not work, second room the bed was not made and there was trash on the night stand, 3rd room I was moved to had bed bugs on the bed so I checked out to find another hotel.

Reserved shuttle to cruise port for next morning. Shuttle showed up and LEFT 30 minutes early, and refused to come back. We did get our money back, but it was supposed to be non-refundable. Even though it was just for 1 night before our cruise, in the future, I would spend more to stay somewhere better. As is, I didn't read the reviews before I booked, and didn't realize I booked a non-refundable. Next time I will read reviews before, becuase they are ALL bad, and ALL correct.

Out dated

Bathroom was still dirty upon check-in. Called front desk and they sent someone up to clean. Rationed bath towels and washcloths. No hair dryer first day. Had to go to front desk and request one. It was listed in amenities as having hair dryer in room. Got one the last night we were there. Breakfast was fair. As someone who doesn’t drink coffee, I was disappointed tea wasn’t offered. Don’t know that I’d stay here again.

Staff very friendly and kind. The room was clean and for just two nights it was good.

Dirty, tv didn’t work, no phone in room.

The cleaner did not speak or understand English, probably the language barrier caused the issue. The hotel should make english a mandatory language for all staff.

Pillows were smaller than standard, yet only 1 pillow per person. There were no phones in the room to call front desk. TV was small and on a small dresser. The dresser was so low you could barely see the TV from the beds. The dresser, with two drawers, had garbage in one and the other was full of plastic shopping bags. There was rust in the bathroom. The wall was splitting. Toilet was too low. Inside of toilet was dirty. One of our two room keys did not work.

ADDITIONAL ISSUES - Overall the entire property was shabby and dirty - Door to the room wouldn't open unless kicked - No TV remote in the room; asked for replacement and the replacement didn't work either - TV not working properly; the channel selected was not the one that came up - Was not told, and there was no sign or notice to indicate, that the thermostat/temperature control on the wall did not operate the HVA system. (The we had to discover for ourselves that system was operated at the unit itself.) I'm a business traveler and spend many nights a year in hotel rooms. I can honestly say that this was the worst hotel experience I have ever had.

Pretty run down. The hotel had a smell throughout the halls and our room. Wouldn’t stay here again.

Place is nasty

Air conditioning in room did not work. Front desk had no solution or concern for it. Tv didn’t work. Body wash was out. The next morning we talked to the supervisor and again not much was said other then just sorry.

Room wasn't clean (floor needed dust moped, nightstand had sticky drink rings), no washcloths or hand towels, tv didn't work and had to report it twice before help arrived.

The service was awful and the staff was bit ignorant.. The room was very dirty and unhygienic. The blankets had stains, the bathroom floor tiles were chipped off.

Perfect place

Service was very well prepared, wonderful experience and we enjoyed the nights reserved!

No big deal. Beds were uncomfortable No bars of soap, had to use shower gel from shower

Cleanliness, better tv, breakfast options, very crowded in dining room

It's an old property staff did great with what they have to deal with. The shuttle was dependable

Understaffed, nothing within walking distance (other than other hotels), poor breakfast selection.

Old and outdated

Okay for one night before flight out. Location to Airport very good.

The room was great. The mattress needed to be replaced.

I know they didn’t expect the storm to be an issue but check in took forever. The second day we saw roaches in our room. The third day the power was out so no coffee or hot water. Took asking the front desk 3 times that our tv wasn’t working when we checked in finally at 9 PM someone came ended up having to get us a different television. So no I won’t be staying there again.

Shower was cracked and outdated, TV is about to go up because the screen was black when we turned it on, floor was not swept, room is dark even with all the lights on and complimentary breakfast was HORRIBLE. The food area trash was over flowing and was not kept clean during service. The waffle batter must have been old because it tasted sour. My friend also saw there was a USED CONDOM in her sheets so that means the sheets weee not changed. I will never stay there again or recommend La Quinta to anyone

Nice breakfast.

I lost my card, so we had to change the name to my daughter's, then we waited 3 hours to check in no early check in , no washcloth or towels in the rooom , i seen maid in the hall she said go to front desk an get them , shes the maid with buggy fill , so i went to desk an no toilet paper in room ether, i felt like i was the maid going to get everything, an i ask them do you know one elevator stuck open they didn't even know , it had hair on the sheets an the your girl said the maid had left, but i could change the bed , thats not my job very disappointing

All of the above !

Great Stay Great location wonderful staff.

old and needs more upkeep

Staff wasn't overly friendly. Room was ok. TV did not work correctly - was very difficult to find something to watch. Breakfast was super limited and no amenities around the area close by. It was a place to sleep before our cruise.

Saw a roach and significant sized spider in the bathroom. Room furniture could use an upgrade. However bed was really nice.

Staff was not helpful, laundry was lacking, only 2 towels in shower, the hotel did not smell fresh and clean like the other Laquinta hotels we always stay at. We will be going to a higher end hotel with food options, the breakfast options were terrible ! We heard multiple people complaining too. Our key cards took several times of inserting to gain access.

Hate the concept of sinks outside bathroom; completely unsanitary. Right under MI flights, so noisy for hours on end. Provides breakfast was waffles and not much else. Would not stay here again.

The lady at the desk was very helpful and accommodating. The room was clean. The TV didn’t work and the plastic bar in the bathtub was loose.

Clean fresh smelling room! Great Lobby Staff!

Staff very friendly

Room is out dated. Room is too high priced for the imenities that are provided!

I found hair in my bed, on the floor and grosser ones in the shower. I wish it was cleaner and the tub and furniture looked rough. Bed was fine and staff were friendly. I only stayed because there wasnt much left to choose from.

Everything was Great!

Waited over an hour for airport shuttle. First night the air conditioner kept kicking on/off every 40 seconds and the toilet wouldn’t stop running. When asking the front desk to move us, the reply was that it’s an electrical transformer issue from a neighboring hotel that’s causing it. So night 2 was the same and once again asked because we couldn’t sleep but no other rooms, no offer of other hotel close by, etc.

The room was disgusting. It smelled really bad. The wash cloth and towels were dirty and stained. The shower and tub was filthy. There was no phone in the room to call the front desk. I went to the front desk to complain and get clean towel. The towels he gave me was still dirty and stained and they never sent anyone to look over thecroom

Room was nice and clean. Hotel was slightly older but well maintained. Desk personnel were wonderful! Used airport shuttle, which was great!

No WiFi or TV service due to a power problem. Good breakfast that is included. Toilet empties very slowly and needed more than one flush when finished using

Si se busca playa, no es la mejor opción. Limpio, agradable, buena hyabitación y a pesar de estar en frente del aeropuerto, muy silencioso. Muy buena opción.

I rarely leave bad reviews, but I felt inclined to do so after this visit. Dingy, rundown, unkempt, and disrepair are the words that come to mind. I pretty much just paid for a bed. No hot water at all, so if you like cold showers you are in luck. The room, although clean, certainly didn’t feel that way. TV does not work correctly. Woke up to no power. Couldnt use the elevators so had to walk down from the 3rd floor. Just an overall horrible stay. Don’t waste your money.

The hotel was dated. The room was cleaned but still dirty. Staff was nice. Breakfast lame.

Staff was so very helpful….

Room outdated, elevators dirty and rough ride, breakfast limited

This was hands down the worst hotel stay I’ve ever experienced. The price was outrageous for what it was. The room was filthy, the furniture was falling apart. The tub and shower had hair all over. We asked them to come clean and they didn’t. There was no fridge or microwave. The breakfast area was so dirty we couldn’t eat in it.

Room wasn’t ready.

We got in late on a Saturday night and there was one employee at the desk checking people in And apparently she was the ONLY employee there so none of this was her fault. When we got into our room we found that the 2 beds had no sheets, blankets or pillowcases. We went back down and told her there weren't any bed linens and she was shocked. We felt bad for her because this was beyond her control. We asked for the linens and made our own beds. I blame Housekeeping management. This property got good enough reviews for me to book there so this must've been an off weekend for them. Also the airport shuttle service ended at 10 pm so that didn't help us at all since we arrived after 10 pm.

Very disappointed Will not book again.

The room was charged to my credit card so lo and behold when showing up after midnight and the room was cancelled. The front desk agent was unhelpful.

Room was fine but a bit dated

I cannot express enough how much I recommend NOT staying here. We have escalated our experience with the GM and Wyndham corporate. Cockroaches, stains and dirty sheets, completely unsanitary. Door keys don't work constantly resulting in trips to the front desk. Everything is so disgusting and damp and smelly . I don't know if I've ever stayed in a worse Hotel.

The staff seemed to rush everything seemed to be an inconvenience for them to do such as getting extra towels. The bed you can sleep on if you’re exhausted so you will sleep. In addition to only option is DoorDash and their service is a great.

Do not stay at this hotel cockroaches mold in a toilet feel in the bathtub fresh blood still on the sheets in the bed from the moment we stepped into this place till the moment we left which we only stayed one night we were supposed to stay three nights, it was horrific the chairs were supposed to be faux leather and they were. It was all worn off of the chairs looked like stuff that should’ve been thrown in the garbage. Do not stay with your family in this hotel.

It was a great experience, the lady at the front desk was great, the room was clean

Room condition was ok. It’s an old hot

Staff was good but the room was less than I expected. It was clean but the decor was very old. The tv was not working very well as the screen was damaged. At least the fan worked in the bathroom but the hot water was gone if you didnt get up early. There is no where to store luggage except for the managers office. The public bathrooms on first floor were single use and one of the bathrooms was always locked/not open.

Air conditioning did not work, flooring was broken, holes in the table in the room.

We waited hours for the airport shuttle to pick us up from airport. Furniture was old and leather was pealing. This hotel is frequented by cruise goers who need a over night stay only. it very chaotic in the lobby pre check in and early in the morning waiting for shuttles and cruise transport.

limpiesa personal agradable

The hotel is pretty dated and in desperate need for upgrading. I’d the the hotel is average at best, photos look better than reality

Descent place to stay when jus passing threw

The staff was courteous

Very disappointed in this hotel. It was dirty and very poorly maintained. I went out to the pool area to relax and a lounger chair literally broke when I sat on it, I’m a thin athletic built male. Elevator felt very unsafe with one of them having a panel held on/closed with duct tape. Do not rely on the airport shuttle service to get there after landing, they tell you to meet between gates 7 and 33 on the departures level, after waiting nearly 3 hours and countless phone calls to the front desk about where the shuttle is exactly and where to meet I finally got an Uber, of course with no reimbursement even through they failed to adequately provide a service they advertised.

Room is dirty,mattress is very stained, floors haven’t been swept, tv is very blurry, no shower curtain in room, ice machine is broken. Hallway carpet hasn’t been vacuumed and is filthy.

Good one night stay. Breakfast was good as well.

I’ve been in 3rd world countries that are better. They slapped on new paint, drapes and bedding but everything else was warm out and disgusting. The hallways were filthy. The front desk were great people. They say Airport shuttle but only leaves every hour with another pick up. We took an Uber.

Room was great ..staff was great.

The person at the front desk was amazing, younger female was able to handle a lot of people and stay calm both days. Elevator on the left seemed unsafe and jolted each time hitting the 4th floor. The shower curtain brackets were broke and would not stay closed when showering (429) and broken tiles when you exit the bathroom

completly misleading photos of the room. Night stand/lamp beside bed was broken.Rooms were dark and dirty. Only good thing was hot breakfast

You get what you pay for. Facilities need updating. very close to the airport, close enough that the plane nearly fly over the hotel. Don't expect to sleep in once the planes start taking off.

Had issues with the receptionist locating two of my bookings. The tv in the room wouldnt show properly as though there is a piece of plastic on the screen obstructing the movie.

The room did not even meet third world standards- we have stayed in better hotels in Burma and Cambodia!!! That should say it all.

The room was ok.

Could have been cleaner. Elevators needing maintainance. Front desk male Staffers not freindly. Insufficient parking.

The room is in very bad condition. The bathroom stinks.

Filthy dirty room. Floor not swept or mopped. Hairs all over the tub inside and out and on the toilet seat. Poop splatters all over the toilet. Dirt on counter. Stained sheets. Dirt in ice bucket. Hallway to room not vacuumed in ages. One of the worst rooms ever and very noisy. Poor and late shuttle service.

The room was clean, but needs some refreshing. The staff was friendly and helpful.

Staff was courteous. The room could stand some renovations. Need to check the cleanliness before having new guests. The breakfast could use some bacon or sausage. The 3 waffle makers were ideal though.

Very disappointing and not worth the money.

The rooms was nasty no phone tv didn’t work. Blood stains on the sheets. Hair in the tub. No manger on site hallways dirty was the worse experience I ever had with chain branch. Waste of 250 very upset

Horrible horrible. We stepped out for dinner came back and The room key did not work after going for 4 times the receptionists was clueless. We asked for a refund and or suitcases. Or costumers were at reception desk arguing about no ego and tv not working.

I will never book there anymore.

Bath tub was terrible. Slimy and with all sorts of hair in it. Yeah those short and curly too. Toilet takes 3 flushes to go. Under the bed was so dusty. There's also a condom in my mother"s room

Staff were helpful ,but didn’t offer advice Airport shuttle not clearly marked

One star is too much credit. This was the worst hotel experience in my 58 years on earth. This is not an exaggeration. The hotel should be condemned immediately for human contact. Nothing except the kind folks at the front desk was even on par with a regular hotel. Miami should do better. ONE STAR.

No towells, no toilet paper, dirty elevator, homeless in breakfast room

Cons: Old hotel property; needs renovation.

Room was very humid

AC did not work. Not as clean as it could be. But it’s cheaper than others in area (for good reason)

Front desk helped with printing documents.

Rooms are not clean. TV doesn't work. Lights next to bed doesn't work. Elevator seemed like going to breakdown with electrical tapes and zip tie holding the switch board. The corridor was very dirty and smelly. Whole aesthetic of the accommodation was bad. Finding parking was also a nightmare. Not good.

Smell was an issue

Room was not the best beds uncomfortable not the best up kept place

The room was great only wish there was a room with two beds but the king bed was excellent. The staff was great. ♥️♥️

Bathtub broken, nobody cares, loud noise, couldn’t sleep!

Floors and bed was dirty. Located right over planes coming into the airport. Ac didn’t work. I don’t recommend this place

Air condition poor

The phone in the room was not working. When I called directly to the front, nobody answered the phone. Also, the toilet stopped flushing. Did not have a good experience and would not recommend this hotel to anyone.

Room was a little run down and not the cleanest. AC was busted. Seemed like the whole hotel was short on pillows. we started with zero got three and got lucky enough to get two more for a total of five (we had four adults in the room) Continental breakfast was smaller than most La Quinta's that i have stayed at.

Nice

Room needs to be renovated.

The room was very old and the ac was not cooling… we could not stay inthe room. At least they refunded what we paid.

The room was clean enough.

could be better

Staff is very welcoming and helpful.

We had to kill a roach in the room crawling on the wall. The furniture needs to be replaced (poor condition) and they did not have wash cloths for us or in the hotel itself. The shuttle was in repair and I had to pay to get back to the airport. Truly a bad experience and the saying goes, "You get what you pay for."

Not great. Room was okay, and same with breakfast.

Breakfast consisted of dried up apples and bread and scrambled eggs. Floors are very dirty. My first room had no ac and bed sheets were dirty. This location is where the planes fly over so you will hear that all night. The key access to the rooms are old and it was not easy to get into the rooms. It takes several tries to get into the room. I do not recommend this place

El hotel esta descuidado, huele mal. Cuando llegamos no tenian lista la habitacion y nos la entregaron y solo tenian 1 almohada por cama, la solicitamos pero indicaron que no tenian mas

normal

The pictures I seen online of hotel, did not look the same. Hotel is very outdated. They need to invest in remodeling. Comfort was ok. The TV lineup not good at all. You can hear the airplanes very good.

Poor service, noisy, not enough towels ext ext

Average. Almost no towels

The room was very dirty stains in most of the sheets. The room was big, bed were ok but the bathroom was very dirty as well. Customer service was bad but not everyone was rude. Breakfast was very simple so don’t expect much.

Just okay for a one night rest stop. Nothing to rave about.

Room was fine. They did not have the cruise shuttle available, which I had checked on up front. It was an excellent breakfast.

The bed was comfortable.

It has very bad safety system someone open my room while he check in different room number. While ask front desk why this happen they said”I don’t know” very bad experience

All good

It was noisy dirty and un safe

Convenience of checking in and out.

pesimo lugar , el shuttle estaba malo y el servicio de atencion al huesped es Nulo

Nice

The staff was horrible, we woke up at 2am bitten by bedbugs, our bed was filled with we ended up staying in the lobby until 10 am we were not given another room because they were booked nor another hotel never have I experienced such a horrible experience. We have pictures and video, they said because we booked through a third party there was not much they can do

The room had a bad smell, and the hotel was in need of repairs. Not what it looked like on the pictures. Shuttle was not available upon request as it was saying on the website. Breakfast was horrible.

Took 2 front desk visits and 2 hours to get 2 blankets Toilet seat was loose No ice machine on the 3 rd floor Loose drain plug in bathtub HORRIBLE check in experience

It was good all around......thank you!

Room was not cleaned.Services were poor.

Room was clean and staff were responsive to my requests

Confirmation number: 88791EE150140 Our AC didn’t work. Our room was boiling all night. We had one pillow for 4 people. When we asked the desk for more they said they’d don’t have any and gave us towels.

Airport shuttle is hard to locate at the airport. Even if it is free.

The floors were filthy, the staff refused to help us with simple questions about the shuttle, extra sheets and pillow cases since ours were clearly dirty. I don't review often but I was really really disappointed. Don't stay here

The room was neglected and the personal staff not give any Help

Nice hotel with a convenient location close to the Port of Miami cruise terminals and friendly staff. Check-in was smooth, the room was clean and comfortable, and the Wi-Fi worked well. Breakfast was not good, but overall it’s a good value for the price, and the $15 shuttle to the port is convenient. I would stay here again.

This place was so dirty you’d be better to risk sleeping in the park, I talk to others who just took the loss and waiting 12-15 hours at went back to the airport, the place is dated however the staff clearly do not care at all. I’m starting to think Miami Hotels much have the direst hotels out there.

The TV didn’t work well, needs to be replaced. The elevators were shabby looking and jerky and even moving after the door was all the way open. Breakfast was cold eggs that were below average.

We are so disappointed, angry, inconvenienced, disgusted and frustrated!

Very poor hygiene, uncomfortable pillows, stained clothes and towels, no safe box or phone in the room, no airport view, and breakfast without bacon, ham, or bagels. They also don't have extra pillows. I don't recommend it.

Friendly staff and spacious room.

The tv was not working.

Everyone was nice and breakfast had eggs, fruit, and breads, enough for our family. Our room was comfortable, it wasn’t dirty but you can tell the building has been in use for a long time. Our TV screen was messed up, the chair in our room had leather peeling off of it, and the bathtub was stained. The temp stayed cold and we slept well though.

Nasty hotel with exterior door that weren’t secure. Sketchy parking lot. Filthy elevator. I love La Quinta, but I should have slept in my van.

I found cockroaches in my room , I communicated to the staff , the answer in front desk was: “I can’t do nothing with it”, unfortunately was late in the night, I was there until early in the morning for my check out.

The room was cleaned

Room was terrible and they didn’t communicate about us missing our 930 pickup which we didn’t we was downstairs at 830, no washcloths in the room, tv barely work and last the air conditioning was not working the room was hot all night long

-room was dirty, hotel was dirty, pool area was dirty, and we had roaches in the room. -fridge and tv didn’t work and the toilet wouldn’t flush. -front desk and staff were rude and then spoke in Spanish to each other saying even worse things than was said to our faces. -they had waffles, blueberry yogurt, and fruit (that was definitely past expiration) for breakfast. Overall, the absolute worst hotel experience I have ever had.

Shuttle is inconsistent

Just okay

very good

Ok

great service, shuttle, all very good !

Tv and phone not working No food options on site, only breakfast from 7 to 10 am No coffee available

Person working checkin desk Sunday night so helpful, smiling and after a long day travel great to work with. Lines since many staying here for Monday cruise but he handled very well.

Room was definitely neglected. One bath towel for 3 people and no wash cloths at all. When I pay more than $200 per night for a hotel, I expect more than that.

Airport shuttle was convenient, however the room, staff and amenities were disappointing.

The pictures looked quite a bit different from how the place actually looks. The ladies at the front desk were so sweet. I can tell the place is a bit older. Definitely a lot more wear and tear in person. The rags provided did have a stain on them.Not what i expected for the price paid

Awful, dirty and dank, unclean, weed smokers in the parking lot, stained carpets, dirty tile dead bug in our room. We left and went elsewhere DONT STAY HERE!

Do yourself a favor. Never stay here. This hotel is terrible. I can’t believe Wyndham has their name on it. You’re better off sleeping in your car, then staying in this hotel.

All air-conditioners were broken and they didn't have any more rooms with working ACs. The bed also had an internal broken wire that mt wife scraped her leg on.

Room smell is not good.

We had to ask the front desk for pillows..there were none in the room. Room itself was on (Flooring, paint, etc( but all the furniture was very old, worn and out or date. The bed was comfortable though

No extra pillows or blankets on request. No coffee available before 7 AM. Breakfast/lobby area overcrowded and dirty.

Wyndam should be ashamed this is one of their properties. We found wet hand towel left in room. pool towel left to replace hand towels, obviously out of actual hand towels. transition between bathroom tile and room flooring missing transition cover, looked gross. pillows were terrible, very old and had a smell. One elevator felt dangerous, door didn't shut all the way and re-opened, not because someone hit the button because it jammed. elevator kept moving even after doors opened and major drops every time it started moving or stopping. Key in door constantly failed, not just on our room as we observed neighbors experiencing the same issue. TV, couldn't turn down the volume, had to get someone to reprogram the remote. All in all, property is very old, tired and worn.

Requested and paid for the early check in, didn’t get room until 11:35. Hotel is conveniently located to the airport. The staff was very nice.

Not for me. Need deep cleaning or even just remodel. Just a budget Quality Inn that need cleaning. Also the kinda travelers you find here you also see at the motel 6

Staff need to be friendly. Hotel was okay would not stay again.

Some employees are rude

Airport shuttle was hard to find actual building was falling apart a siding falling off facility was absolutely filthy elevators, filthy, and wouldn’t even take a shower at this hotel because it was so rundown

The property needs tlc and the staff needs more hospitality training.

Arrived between 12 and 1 AM to a very rude receptionist who switched languages mid-conversation and acted dismissive. When she asked if we needed a double bed, we said yes and mentioned a sofa-bed room as an alternative; she scoffed and said they were booked, as if that was an upgrade. Parking felt unsafe, and we weren’t told about the side entrance. The room was clean but very outdated—the tub was deteriorating, toilet paper was in the tub drain, the toilet barely flushed, and only two towels were provided for four people. Walls were paper thin; loud neighbors woke us at 6 AM, and there was no phone in the room. Housekeeping also walked in without knocking. Breakfast was simple and clean, but overall the stay was unpleasant. We checked out early and won’t stay again.

The room was clean. The only thing is that they don't have fridge in the room

Staffwas courteous room was clean

Staff said shuttle comes every hour on the hour to airport. Waited 1 hour 35 and no shuttle every cane for this hotel. Checking in was a nightmare. One staff person on who was rude about the shuttle never showing up. It was 11PM and she was overwhelmed and not pleasant. Proceeded to key the rooms keys incorrectly.

Clean room and nearby access to major avenues and highways.

Could be much better

Good

5⭐️

Yes, It was. Yes, they did.

The room it’s ok

Amazing Staff ... could improve the amenities and maintenance of space. For example the door and key card doesn't work properly. Elevator was always a gamble to ride, so we've been taking the stairs.

yes

The room was nothing like was advertised. no king bed, no microwave no mini fridge

Clean room

First of 4 groups and smooth check in. Not extremely friendly yet polite. Hotel itself is fairly dirty. Rooms ok.

The hotel was very nice for the price. It actually had a very nice buffet breakfast it actually had a very nice buffet breakfast and free parking which is really great near the airport . The only issues I had was that the directions on the map quest we're really bad and I kept going around in circles until I realized that the hotel was actually behind another hotel . It would help if there was some kind of signage to get to your hotel. The only other issue I had was that they were no fast food places for dinner in the surrounding area the attendant at the front desk could only suggest to me that I do take out with delivery which was very expensive . And through no fault of the of the hotel itself I decided to get in the car and drive to a Burger King but when I got to the location for the Burger King there was no Burger King and it was actually the entrance to the Miami International Airport so it was a wild goose chase and I ended up stopping at a convenience store and got the worst ham and cheese sandwich and a dessert and a bag of chips which cost me like $17 ! Again through no fault of the hotel itself and I do have to mention that in addition to them having the free parking and the free breakfast they also have for people going to the airport a free shuttle so for like $93 a night it really is an excellent deal and the staff was very helpful as well. The bed was very comfortable and I would like to find out who makes it. I would like to buy one for my home

The tv had interference bars and made it difficult to watch anything. The air conditioner unit was very noisy. The door to the room was very sticky and difficult to open And close. This hotel is very rundown and needs a complete overhaul. Would not recommend this hotel.

must make the rooms clean

Realmente las condiciones del cuarto y del baño muy deficientes el baño sucio y un olor a humedad en general muy regular

Room was not clean. We had 3 flimsy pillows (in my opinion they shouldn't use those for the guests). We requested extra pillows from the front desks, we were told that we will have it in 20 mins, we waited, no pillows) at this point we were hungry. We left to get a bite to eat, came back in 2.5hours and still no pillows. At this time 930pm, we're ready to go to sleep, asked again for the 3rd time and didn't get the amount if pillows we've requested. Poor service. Poor breakfast. Will not recommend

The marketing team does a great job of portraying the property as something it is not, resembling the actual property.

Staff was super nice and the room was super cold and comfy,this is the best place in the area that has super hot water which was a plus for me! Will stay here again !

The shuttle arrives at a non designated departure gate. You have to flag it down.

Won’t recommend

Nice size room. Extremely musty!! Thank God we brought plug-ins! After dinner, the room smelled great!! Disappointed that not all rooms has mini fridge or microwave. Too tired to wait for another room. Since this stay was for one night, did not bother. Unfortunately, for what I'm used to, this hotel, for me, is only good for one night and not more.

poor service

Todo está muy viejo no hay restaurantes cerca

Nice

Rooms were decent. Staff were excellent. We were able to use the shuttle service to the airport to get to the rail system then into town for the evening. The staff were very helpful and let us check in early and an hour later than the stated times.

Amazing staff and service

Hotel was clean

There were clean, the bathtub doesn’t look good all scratched and old. There’s no fridge but the staff was great.

It was good place to stay

This was the dirtiest, most horrible hotel I have stayed at in the longest time. I routinely choose La Quintas for their quality but this place disgraces the name. The floors are filthy, the sinks leak, toilet doesn’t flush, towel racks falling off the walls, dirty sheets on the beds, flattest pillows, bugs crawling around, ants in the breakfast area. The grounds outside have trash everywhere. DO.NOT.STAY.HERE. You will regret it.

The property is run down. The furniture is not only scratched but gouged as well. The mattress’s sag in the middle. The desk chair looks like it was scratched repeatedly by a cat on the front seat. There was only one available plug in the room for our multiple devices. When we checked in we asked about a carry out breakfast but the guy at the counter said we’ll see. I expected a simple “Yes”, or perhaps a “No” but never a “Maybe”. I later spoke with the overnight person. Prior to Our arrival, I had registered online and set our preferences up yet none were observed nor responded to, I also noted that our too. As advertised for $80. I think I’m guaranteed a partial refund.

My original room had an extreme musty smell. Very dark and dingy. I asked to be moved. The new room looked better than the first but this room had roaches and a musty smell. The two front desk staff at 9am were very rudy. One was an older lady. Both refused to show me to cruise port transfer schedule so that I could decide if it was something I would be interested in. I took a $20 Lyft instead. The bathtub looked spray painted. It wasn’t giving a clean first impression. Needless to say I didn’t bother with the breakfast since the hotel was infested with roaches. Hopefully I can upload pics. If not I’ll put it in a google review.

Toilet ran all night AC was very loud For $94 I expected better

To begin with we waited an hour and 20 minutes for the shuttle. The hotel was filthy. The elevator had stuff all over the walls and floor. The hallways had litter on the ground and were dirty. When we opened the door to the room it was littered with food flyers. The tv didn’t work in the room and the bath tub must have been painted but was cracked and peeling. We didn’t even want to stand in it. We decided to not even eat the free breakfast for fear of getting sick.

Decent but not great

Good

My Reservation was cancelled (Confirmation Number: 88791EE155751 / Cancellation Number: 88791EE155995X)

Es conveniente por la cercanía con el aeropuerto y tiene transportación, pero el desayuno es lo mismo todos los días y más es pan harinas y para personas con problemas de salud no es muy recomendable

Breakfast not good

Was good

Clean room the property is well kept. Staff friendly and professional

I like the airport shuttle

The room had old tattered furniture, and the TV was not working properly. Also, there were no bath towels in the room. Had to get them from the front desk.

Room had issues. We addressed to staff but, got ignored. The hotel has great amenities and can do well if they would comply with our complaints

No . Staff was ok

This is below budget level. No hand soap and asked cleaning person for some and I had to go to the front desk to ask for soap. No phones in rooms. Bathtub dinghy and possibly some mold. TV wouldn't show anything but a main menu, requested help from front desk and was told someone would come to check... no one ever came. One of the 2 beds had mattress that totally sunk in the middle and one of the sheets had a small rip. Finally, the first scheduled airport shuttle at 5 AM didn't occur because the driver was stuck in traffic and wouldn't arrive until at least 5:30. I will not stay at a La Quinta proprty again.

Airport shuttle out of service one hr early. Room didn’t deep clean. Calling service takes longer to answer the phone. Breakfast was very packed a lot of people waiting in line.

I would not recommend staying here.

Too tired to respond.

One of the dirtiest hotels I’ve been in ever. We had a hard time with the door key and had to kick the door to get into our room. It looked like they had not vacuumed the common areas for several weeks. This is a very dated facility with a cracked laboratory a coffee machine that was broken. It showed much neglect and seemed to be very understaffed. Steer clear of this place. I’m surprised that Wyndham put their name on this. The owner is milking the property.

Great!

Staff were very busy but still friendly.

I am a frequent user of Hotels.com and have never encountered such theft. I am certain the two workers pocketed my money.

Not very nice