SpringHill Suites by Marriott Miami Downtown/Medical Center

Very nice hotel and conveniently situated.

Staff was very pleasant and helpful.

Exceptional

Pleasant

You want a nice hotel to stay in this the place good views, plenty of things given in the room and a good breakfast offer for the price you pay a definite recommend for anyone traveling to Miami.

They did not bother to tell me that there was a "destination charge" of $25 or a $30 parking fee until I went to check in.

Comfortable beds. Friendly staff. Clean, separate bathrooms. Breakfast was subpar.

The trip was good

Super amables todo muy limpio y muy agradable la estadia

Rooms are spacious!

I was overcharged! I am a Marriot Bonvoy member. The bill was over what I was quoted. I was also charged an extra $26 that they said was complimentary for dinner.

Parking was good

The staff was amazing very helpful and polite. It was a wonderful stay. Nothing

Wet convenient for the medical...

Exceptional

Wasn’t thrilled with location or age of hotel. Our room lost ac during the night so it made for a hot morning.

The breakfast buffet was adequate, though not exceptional. That said, they did serve real eggs and sausage, which was appreciated. My primary criticism is that the property appears to be understaffed, which can result in long waits for service. Lastly, I noticed that the front desk staff, while polite and pleasant, frequently ignored ringing phone calls or appeared to take the phone off the hook when they became overwhelmed or wanted a break.

Amazing

The night front desk staff was very welcoming. He later came over while we were getting a bite to eat to chat with us.

But mostly the front desk staff was great. Upon check in everything was explained very thoroughly from the charges that would be on the bill to the Wi-Fi information. And the same when we checked out, very courteous staff. And in between, we use the shuttle drivers several times and had a great experience with them as well.

El check in era a las 11:00 am y ya desde las 9:30 am la señora de limpieza tocó nuestra puerta lara decirme que ya fuera saliedno.

Lo único que no fue de nuestro agrado fueron las almohadas, deberían de cambiarlas.De resto todo excelente. Tomar en cuenta que el Parkin tiene un costo de 30$ la noche

Breakfast

This hotel was a blessing. Has on site parking. Area not the best but felt safe.

Some light fixtures needed to be replaced. Some furniture was a bit worn out and be replaced.

Serious need of upgrade, old outdated, uncomfortable bed…very noisy! Next to freeway!

Room was spacious and clean. Very Quiet.

Exceptional

Clean, renovated, great breakfast

The service was great, hotel was clean but area needs refurbishing. Carpets are old and ripped in places, furniture worn down and soiled in certain areas.

My biggest compliant was there is no shuttle not even to the airport, that will be the biggest problem with me not staying there again. But the lady that work that morning was always so wonderful and polite

Staff was rude-and never at the desk when you needed them I inquired about a late checkout I had read online there was an extended checkout for 3pm for an additional cost. I was told no they don’t have it. I went down for breakfast there was nothing but sausage. Just horrible. Carpets were dirty.

Room was clean, front dest staff was friendly and helpful.

Excellent location

For one night the hotel charged a $23 destination fee on top of the Hotels.com advertised price which they said is good towards $23 credit in the restaurant, but then they also added the $23 from the restaurant to my invoice after I checked out. Deceptive pricing.

Pleasant

Everything in general

Passable

Breakfast is terrible. Staff is unfriendly. Charges fir everything! Parking is $30 ++++++. Last time staying here.

We found the breakfast to be very good! Such a wide variety, especially considering our dietary restrictions (my daughter and I being vegan/vegetarian). All staff (aside from hotel manager) were very courteous, helpful, and accommodating! Otherwise, our stay was most enjoyable. This was our family's second stay, and we hope the third exceeds the last! Unfortunately, I did not like the feedback from the manager on duty for two nights of our stay; he was not considerate or hospitable. On one of the nights we had asked to combine our hotel credit, which we hadn't used during the time we were there. The manager denied it, and I truly think he could have been more flexible and used better discretion, especially knowing that we we were travelling with an old lady (my grand-aunt of 85 years) and my 3-year-old toddler. His reception was rather curt. The hotel location was OK... just a little drive from eateries. I think the cost of parking at the hotel garage was ridiculous!

Some of the staff were rude. The ac did not work at all in the room. We only stayed one night so we didn’t make a fuss. We had it set to the lowest setting app night and woke up sweating

Property was run down. The lady at the front desk was very kind. We had five in our room, so we were limited on hotels. It ended up being ok, but I probably would not stay there again.

Bed a little uncomfortable and hard Breakfast was awry Staff awesome Shower awesome Thanks

Good

Breakfast was the best part of the stay.

Everything was good

Everything in general

excellent hotel near to many activities

This is a wonderful hotel. Rooms were clean and spacious, parking was convenient and the staff was very helpful. The water pressure was amazing and the breakfast was very good.

We got a free ride to the baseball game!

Room was clean. Breakfast was good. Convenient to Miami ports.

Very good

Excellent

The staff at the reception was OK. Not very welcoming at all and we dealt with at least 5 different people for the three days there. Parking was good but expensive. Bed was nice. Windows need to be washed! Could not even see out of them very well they were so clouded over.

We only had a night prior to a Norwegian Transatlantic Cruise. It was all we needed. Great location and cab from airport very prompt! Meal voucher bonus with a great little in lobby restaurant that we enjoyed and saved us heading out again after checking in. Only trouble we had was a shuttle to terminal because of messaging and used husband’s name different and so when they arrived no one knew us…partly our mistake so just a heads up get down half an hour earlier in the lobby so you hear your name. Definitely though we’d return and stay because or piece and location for the cruise.

The room was super spacious and clean. The customer representative Carlos was simply amazing from checking: and out. I loved the fitness center, the breakfast, the complimentary water and plantains. I had a wonderful night and great experience here at the Marriott.

The rooms was good air conditioning was loud. The signage for property could be better, uber had trouble finding it. Just a small sign on corner. The front end staff could be friendlier especially when we had questions or when it was early in am. Told me it was safe to walk to hospital by myself at 0500 in am and didn’t give good direction. Totally sketchy area.

The rooms was good air conditioning was loud. The signage for property could be better, uber had trouble finding it. Just a small sign on corner. The front end staff could be friendlier especially when we had questions or when it was early in am. Told me it was safe to walk to hospital by myself at 0500 in am and didn’t give good direction. Totally sketchy area.

Room was clean. Staff was nice.

All Nothing

All Nothing

Dry good breakfast room had a odor not nice tried another both same odor accessible rooms smelly

Everything was good. Pool was just a small.

I had an early flight at 7am i definitely was able to catch up on some sleep

Very many ce plus help with transportation

Siento que para ser una extensión de Marriott, hay que darle un poco más de cariño a las facilidades para que haya un balance calidad-precio. Ahora bien, si el objetivo es pasar poco tiempo en el hotel es un EXCELENTE alternativa.

Carpet was filthy. Cigarette burns and rips and dirt. Aircindtioners smelled like mild and mildew. Had to go to 5 different room before I ever found one with newer carpet that a housekeeper was cleaning. She let me in to see it. I had to wait 45 mins

Room was very clean the staff was very helpful and friendly but if you are taking a cruise they do not offer a shuttle they give you a card for this place to call but there prices are outrageous very expensive we just called a uber the food they have for dinner is very disgusting not good at all so definitely go somewhere else the breakfast is ok

Great staff and good location for hospital visits. Rooms were old and musty but for the proximity to the hospital and access to parking, I would stay here again. And they gave us a voucher for a drink at their bar which I enjoyed.

This is the perfect location if you have to go to the hospital or the UM outpatient centers for medical treatment. It was a quick and safe walk to UM from the hotel. There is a parking garage that costs $30 per night. It’s a tight squeeze when driving a truck but it worked. All of the staff were very friendly. I was given a $20 food/beverage credit for each day. This is a basic no frills hotel.

The staff are great and easy to work with especially with making sure your stay is of standard. Thank you!

Ok

We really loud our stay at this hotel we would definitely come back. It’s really a good area to stay as it is close by to all the necessary activities near around.

The pool area was too small

I have always stayed at a Marriot and this was not cheap. Very disappointed that Marriot has their name on such a facility.

Staff was helpful and kind!

Hotel was clean. Just needs a refresh.

.

Love the rooms and was easy to park with room key. Fantastic breakfast with a very nice outdoor setting area. Went to a baseball game at Loan Depo Park.

Terrible and rude staff

Great location with restaurant bar on site. Pool, parking and shuttle bus. Convenient location to many things Miami has to offer.

Clean Room, Staff were nice, food was okay, there is. $30 parking fee per night plus parking tax and tax.

Breakfast was good I didn’t park on the property I was dropped off by Lyft.

The room was nice and the staff were very nice. The location works well as it is close to cruise ports and not far from the airport. There is not much in the immediate area, but not far to get to several nice restaurants, etc. Biggest downside (and only one we noted) was that it is next to the Expressway and there is a lot of road noise all night.

All are wonderful! I am extending my stay

It really smelled horrible on the fourth floor. We complained several times. This hotel is used for medical purposes such as dialysis BBL’s and other medical purposes. It smelled like a nursing home in a hospital. We stayed here before our cruise. A lot of service people/workers going to other jobs. Come in to get coffee and food so you don’t know who is hotel staff/guest I would not stay here ever again a roach was seen at breakfast.

Safe parking yes but parking was way too expensive

Breakfast excellent. A/c good

Yes

The guy at the counter was very rude. I called from my room to ask him about the shuttle to the port and he said it was only if you booked their package and hung up on me. No further details or nothing, no good-bye!

I didn’t get the room i booked when i arrived at the hotel. I wasn’t even told that my room was being switched. The front desk receptionist did not communicate this to me before assigning my room and giving me a key. I was told only once i came back downstairs to ask why i wasn’t given the room i paid for. The hotel room also had an odor.

All the hotel staff are very friendly and helpful.

Good breakfast. Excellent staff at front desk. Shower and toilet are separate rooms. Only complaint is lighting in sink/shower area. Too dim for my taste.

Friendly staff. Needed to ask for several items and the door handle was a little wonky. Overall very good though.

The room is very dark with extremely poor lighting. The room is also very dated. The staff is very nice and helpful. The breakfast selection is good but the skim milk dispenser was broken so I couldn't have coffee.

Staff were good just needs some refurbishing and improved dining

Everything was great. The location was a little ducked off. But very close to shopping, food, and vibes

Hotel was fine and the staff was very accommodating.

Did not have breakfast

Breakfast was good, lobby was nice and rooms are ok but a bit run down. The floor we were on wreaked of urine though. Not sure the cause, but it thankfully didn’t extend into the room

Love it

not pleasnt

Staff not so good

There were 2 roaches in my bathroom

A good stay

Very good

Good location if needing easy access to Jackson hospital - not much around for food or entertainment. Beds are comfy but only changed every 2 days.

Customer service was awesome. The room linen was not clean. Had to call and request clean bedding.

Where do i start. Soon as we was getting ready for bed the fire alarm came on. So we had to evacuate. Nobody gave us no details on what happened. We had to ask the fire fighters for information. We was outisde in the rain for atleast a hour and a half. Other than that , the breakfast was good. Its not a bad hotel, just alot of traffic coming in and out.

The AC was less than efficient. When it ran it was comfortable bit when it shut off it quickly got very stuffy in the room. The web site stated cruise shuttles available but the hotel staff wouldn’t do anything but give you a card with phone numbers. When I tried to book, the price showed $75 each for a 3 mile ride.

Easy to get in and out of, clean rooms and friendly staff.

Breakfast: the toasters were no operational. The breakfast sausage was awful.. like ground oats. Powdered eggs were ok. Excellent burger& fries and ok meatball appetizer in bar the night before. The bartender was taking orders, mixing drinks and delivering food. She did a great job, but was running to keep up. The desk staff was excellant too.

Estuvo bien solo que no me han devuelto el depósito

Terrible!

What a great place to stay close to the Miami medical complex. Walking to the nearby hospital was easy and felt safe. The room was comfortable, clean, and quiet. The contiguous garage was easy to access and had many available spaces. One highlight was how friendly and supportive the other hotel guests were. All-in-all a good experience and I highly recommend this property!

The bathroom flush wasn’t working, the hotel smelling like foul gas.

Room seemed dirty and very outdated!

Great choise! Comfort, CLEAN, well located, kind staff, cozy beds and pillows, good breakfast and a convenient shuttle. We’d back with no doubt.

Useful and centric area

Hotel was nice. The employees were excellent.

Had a wonderful stay here. Best part was the complimentaries they offered

Amenities were amazing. Staff was friendly and understanding with all of our questions.

Beds could be replaced as they were very uncomfortable and had lu.ps in both beds.

Loved having a gym to use and pool area to lounge. Staff was great and gave us bags for ultra!

Horrible service

When I stayed at this hotel, I accidentally left my blazer at the hotel rooms closet. Like maybe 3-4 hours I called them asking them to ask housekeeping if they found it. They said they must file it for tomorrow to check as it is company policy and I respected that. During that, I made sure I called everyday to ask them to check but every time the would find excuses and refer to the company policy of laying the message off to housekeeping. Now, today in a very bad mood I asked them to check immediately and it was too late. It wasn’t in there, I’m not sure if housekeeping took it or the person that checked in after us. However it is because of their terrible management chain and organization. Don’t stay here. Also attitude of employees others than the front desk is terrible. The housekeeping didn’t clean our room the second day because they didn’t find our tip and the bar employee in our second day was refusing to let us buy items at the little market because it was 3-4 minutes after their checkout system closing time. Overall, don’t stay here avoid it, and if you lose something you will never recover it here.

Great place to stay before our cruise. Rooms were very spacious.

His attention to detail, willingness to help, and overall attitude truly stood out and made a lasting impression on my stay. Employees like Maalik are rare, and he represents the property at the highest level. I hope every guest has the chance to experience his level of service, and more importantly, I hope management recognizes the value he brings each and every day. He absolutely deserves it.

Great friendly staff.

Clean room

Not the newest but not terrible

Clean room

Clean. Mattress was comfortable. Breakfast was really good. Staff was friendly and helpful

Very clean

Excellent staff, good location for cruise port

Staff was great! Very professional and courteous. I would highly recommend staying at this property especially if you are bound for cruise travel.

Nice hotel and very close to port

Staff friendly. Our room was big , extra room and felt cozy. Would stay here again.

Not very clean

It was just okay

Terrible experience, I stayed in the hotel for 5 days and 6 nights. Room was not very clean and I never got a soap refill, I went to walgreens and got my own due to lack of attention. Hotel carpet smells really bad. I wouldn’t recommend anyone to stay at this hotel.

Close to the LoanDepot Stadium

Small pool but well kept

Did you have an airport shuttle? I was not aware of that.

Only a snort walk to U of Miami hospital.

Yes

Staff is amazing! Hotel is a bit dated, but the beds are incredibly comfortable and the rooms are very roomy. Love the separate water closet from wash rooms!

Fantastic

Super nice staff!!!

Great stay room and amenities

Amazing as Always!

Wrapper and chips on floor under desk Fingerprints on desk frame and doorframes. Coverlet on one side smelled of cologne 😞

The room was clean

Room carpeting needs replaced.

Amenities

The staff was very helpful

Long registration/checkin time, broken elevator, and and carpet cleanliness were an issue.

Cleaned room.

Room was good, late night host was very knowledgeable and friendly. Dig the laundry room for guest. On street parking and area felt safe

Everything was nice

Front desk was super helpful during our stay and room was clean

Clean and convenient to get to port the next day.

Room was gross, boogers on the wall and hair on towels. Service was not responsive, sat at bar at restaurant for 20 minutes waiting to order, eventually left. Hotel represented foodmcredits for each day to use towards meals, no food was able to be ordered.

Malik the check in attendant, Stood out!!! He was professional, helpful, courteous and kind!

Dirty. Terrible area

The hotel is unorganized. The first room assignment wasn’t turned over/made up and smelled horrible. Thankfully, the front desk quickly fixed this by giving me another room. Everyday I had to re-explain to the same very friendly but frazzled person at the front desk that no, I wasn’t checking out and had the room for the week (booked and paid through Expedia). I didn’t get credited the hospital discount rate even though this kind and friendly person pointed it out and went into the system to fix it. The credit card machine, computer and printers were out of order in the restaurant and front desk off and on the whole time. Food at the restaurant was tasty but the bartender/server was often overwhelmed by trying to serve everyone solo. Not sure what was going wrong with technology and management. Staff was so nice trying to figure things out but this is a hotel that supports guests of people stressed visiting loved ones at the hospital. The hotel added stress that was really unhelpful at a difficult time for my family.

Staff

Great staff

The battery on the door was dead and my room key didn’t work so every time I left my room I had to wait for someone from the front desk to come open my door. At times I had to wait over 20 minutes. It was a big inconvenience

The staff are truly wonderful and incredibly helpful. They made my check-in process quick and smooth.

We had an issue with the toilet being plugged up and not flushing and he was not very accommodating at all! A staff member brought us a plunger and we had to plunge it ourselves still didn’t work. No sympathy what so ever from the staff.

Excellent

good but elevators down most of time there.

Great location for day before cruise, restaurant food was good, free breakfast was great. Staff wonerful!

The couch was stained with weird white stuff. The pull out bed in the couch was stained brown

Overall, not a bad hotel. However, it’s location directly adjacent to a hotel makes it a very loud night and hard to sleep. Also $5.50 for one of the cheapest bottles of water you could buy I thought is ridiculous.

The desk staff was excellent. The room was very nice, and the bed was comfortable, though the spotlights over the bed did not work. The HVAC unit was excellent. There was no clock in the room, and no ports to charge a phone, so bring a charger. The bar/restaurant was a nice space, with a very simple menu. They do, however, need an additional person or two to staff it.

This was just a pit stop before our cruise, so we weren’t expecting it to be amazing, but the hotel could definitely use some updating! The carpet and couches were filthy, ripped, and worn. The staff was nice, and the breakfast was great. The hotel itself could use some updating.

Some staff courteous. Service was not great.

Nice room, friendly and helpful staff.

The staff were amazing and helpful. The room was well kept and spacious.

Clean, well designed room. Friendly and professional staff. Good breakfast. Nice bar/restaurant-great bartender.

Location was great, room was clean and guest services was excellent.

We chose this hotel because of its proximity to the hospital. And the shuttle service. The shuttle service, however, was inconsistent and problematic.

Friendly staff, quick in and out.

We booked a king bed and they gave us two double beds instead. The front desk attendant was surly and condescendingly offered us two beers as compensation. In the room our showerhead hung out of the wall with a hole by the fixture. The hallway carpet on our floor was dirty and the lobby furniture was torn and stained. We not recommend and will definitely would not book that hotel again.

Breakfast needed more options. Staff was excellent and the rooms were good .

Room very clean.

The room was very clean. A couple of minor repairs were needed (burned-out light bulb, sliding door to bathroom track sticks), but these were made promptly and correctly. The STAFF could not have been more pleasant, professional, or helpful.

The staff was great. Food sufficient, better good than bad.

Friendly staff, clean room, but noisy room facing the freeway

Excellent hotel - close to everything you would want to see- outside areas were beautiful- room was great - breakfast had many options - staff was extremely helpful and pleasant.

Room was ok... The AC couldn't be adjusted at all it was full blast or off. The shower was bad. No pressure and took 5 minutes just to start to get hot water. The shower head was falling apart. Staff were friendly and helpful

The check in staff were exceptionally courteous and mindful of my injury

Great service from bartender and front desk

Too crouded during breakfast time, please ask guests not to come down wearing pijama. A good location if you are heading to the cruise port.

The TV did not work. Everything else was good.

There was on’y lukewarm water for the whole two days. I mentionned it to the reception but there was nothing they could do. The guy told me he would remove a fee for the inconvenience but he did not. When we arrived at the breakfast at 9h10, they said they could not give me oatmeal because they were closing in 20 minutes. It was packed of people still at that time but they did not care. I could not find my way to get food because it was too packed and almost nothing was left. It was definitely not a good experience and I would not recommend this place.

The menu didn’t have a lot of healthy options. The staff was great and very helpful.

The room needs updated the rug was filthy. The restaurant did not have a many options not cheese pizza or fries. We had to go to the mall to get food. Not good for a Marriot property

The staff is great! The carpet is too old and the breakfast , they never change the menu. Always the same!

Great location, smooth and fast checkin

I asked for the check in date to be moved to 12/27 right after booking due to a mistake, Aileen said I would receive an email confirming the change... I have not...waiting since 345pm

The room was clean and the breakfast was excellent. The check-in staff was courteous and knowledgeable.

Service was great, food was good, and really attentive staff.

I didnt like the fact you had to pay to park. Plus they charge some hidden fees for things i didnt even use.

Staff are nice and friendly

The room and air conditioner smelled very moldy and musty. We couldn’t turn the air on bc it smelled so horrible. But overall it was ok. I wouldn’t stay here again but it was fine for one night. The breakfast was your typical hotel hot breakfast and fine. The shuttle to the port was $10 per person and ran 2 hours behind schedule.

Breakfast os okay

We were impressed with the staff as they were very polite, professional and helpful.The hotel was also lain out with easy access to all areas.We enjoyed the meals as well as the clean room.

Great place to stay! Very clean and spacious rooms! Friendly staff and food is very good!

Very friendly check in service. Breakfast was good. Potatoes were very good. Thanks

There needed to be more staff. The young man that checked us in was drowning by himself. Also we came back to the hotel late a night later that day and there was no one at the front desk. We needed towels and a blanket and the security guard had to help us after 30 minautes trying to reach somebody.

Courteous staff, room was in a quiet section, and breakfast was great. The bartender/server in the restaurant is the best!

Was. In good condition. Needs to be updated.

Rooms need to be updated. The rolling shower needs to be fixed where as the water goes down the drain and not wet all over the floor when coming out the shower. Its needs a little incline sothe water does not wet all over.

Only issue was the mattress. The mattress in that room needs to be replaced. The middle was so compressed i kept sliding to the middle in my sleep (and dragging my sheets with me)

Friendly Staff

ROOM IS ABSOLUTELY DISGUSTING. Smells like body odor, stained carpet

The rooms could use some refreshing.

Walking distance to UMC was great.!! Could not read the TV menu from either the sofa or bed.!!!

The room was in good condition and the staff was very friendly and courteous.

Rooms are nice size. Hotel in need of an update. Breakfast choices are limited. Bar ran out of Vodka which took a few days to replenish.

Bfast standard fare. Ready on time

Todo estaba limpio. Lo recomiendo. Tranquilo buen desayuno

Very good hotel.

The room was run down, dirty blinds, moldy and they only cleaned my room once.

Loved how close it was to Miami port. Front Desk was awesome. Thanks Dorian.

Breakfast was great. Food at bar good. Room clean and staff nice. Liked using gym. Staff very helpful.

If you're looking for a place to crash before your cruise, totally book this one. The amenities were awesome: pool, free breakfast, and great customer service!

Great staff

Rooms and food was nice but I was overcharged for my room I'm still waiting for that money to return to my wccount

The air conditioner in the room sounded like an old Oldsmobile trying to start up. It made this loud sound all through the night no one in my room sleep. It was horrible. The deain in the shower was slow so it took the water forever to drain, so we put a towel in shower floor to quiet the slow drain sound. I will contact soon for refund just getting service since im headedback home now

Things were okay. Cleanliness - the rooms, hallways, seemed a little damp. Not too too bad. The air conditioning was too cold and wouldn't turn off unless you unplug. Then, when we plug in, wouldn't turn on. So, a whole day and night without air conditioning. We were told "so sorry" but nothing else. I guess it's just the area is not so nice. It's sad because the Bascom Palmer Eye Institute provides so much in terms of visitors to the area. I would expect more of a hotel with the words "medical center" in the name. People go to have eye surgery and want good hotel services. Regular Extra Strength Tylenol should be stocked up. It would just make good business sense to keep that basic item in your lobby. The gym is smelly too, damp, maybe mold. Anyhow, thanks for the stay. I hope this feedback gets read and maybe used to do better.

Location and overall cleanliness. Gave a feel of transit hotel than a Marriott. Brand value was a total miss.

Good location & clean property

Quick and early check in Pool Microwave/fridge Nice enclosed patio Bar with a professional bartender Serve continental breakfast. Cons: upon entrance of lobby it smelled of mildew-musty smell. Soiled stained carpet throughout the lobby, hotel hallways and room. Gym: dank, moldy wet smell, no air circulation. No water jug when working out. Ripped/torn furniture. Bed was horrible, way over due to be changed out. It had permanent dips when all visitors have slept. 5th floor- was cleaned but did not smell the best. I sprayed Lysol and used small air fresheners I travel with. Check out -TBD This is a place for a good 1 night before a flight.

Courteous staff, easy walk to win dixie smoothie kings and jersey mikes. Less than 5 miles from walmart. Smooth 15 to 20 min ride by uber or shuttle (10 pp) to cruise port

One room I stayed in, the ac vents were dirty. The sound of the highway is loud. Would be good to have a louder fan or provide a sound machine. The smoke detector light was blinking the whole night (because the battery probably needed changing.) The 1st room I was given, the remote didn't work.

Front desk staff always ready to help

It is an okay stay for a quick trip, if you need a place close to hospital.

Perfect stay for me that was going to the Hospital! Very closer! Great staff!!!!

Friendly staff clean room

Great check-in...no problems!

The hotel is clean, comfortable with ample parking. We went for medical purposes and it was super close to the hospital. What makes this hotel shine is the amazing staff! From the cleaners, to the kitchen staff to the wonderful front desk people - they all were polite, friendly and accommodating. They did whatever they could to ensure that we were comfortable during our stay and we are thankful for their care and attention. If I HAD to give a critique - it would be to increase the variety of foods at breakfast - it was a little monotonous. Otherwise - an amazing hotel with wonderful value. We will absolutely recommend to any of our family or friends who need to stay in the area for business or health related issues.

Good location but it looks a bit neglected; they moved me to another room because the sofa bed had a dirty sheet.

Checked in room and bed was stripped of sheets with a pile of pillows and comforter on the bed. Also not fully stocked with towels. Looked for housekeeping but none on floor. Went back to front desk to get another room. Room looked fine. Next morning entered shower and shower head was sitting in soap dish. Tried to fix but couldn’t. So the water stream was like showering under a garden hose.

clean and comfy room, friendly staff

Check in was easy, room is great. Has a shuttle to cruise port. Very seemless

Hotel not as pictured. Very old, very worn down. Room was not super clean. Had hairs on towels and in the bed. Comforter super stained. Room is only cleaned every other day but front desk will give you clean towels if you ask for it. Continental breakfast was mediocre with horrible tasting bagels. For the price and based on the ratings, I was expecting more. Disappointed.

Nice room.

Clean rooms, friendly staff

Rooms are dated. Carpet is dirty. Convenient location. Restaurant staff is hard working.

room was noisy and the televisions in every room weren't working i want a refund

The breakfast was really. The room was clean and comfortable. Staff were very helpful. Enjoyed our stay.

Large room with separate room for toilet. Refrigerator & microwave too! Bed & pillows were comfy.

Nice clean spacious room ! Front Desk was very helpful and oh, there is a shuttle to take you to Jackson Memorial Hospital. The bed choice I made was staying at SpringHill Suites medical Center.

The staff was very polite and helpful

Everything was great! From the room to the service, and the food. We would definitely stay there again!

I love the breakfast, wish it had bacon and maybe homemade biscuits.

The property looks old.

The staff was nice and accommodating

The hotel was dirty, needs a long overdue deep clean and remodel as things are falling apart. The staff was less than friendly. Was grateful to have only been there for one night.

The staff was very gentle and kind.

The room was so so. Stains on couch, cleanliness was to be desired. Coffee in each of the carafes at the breakfast buffet was actually cold…not sure how that’s even possible.

Room was clean, bed was comfy

Comfortable bed, clean room

The lighting in the room was the only thing I wish I could change but everything else was clean and exceptional staff was always friendly.

Food was good. The service was wonderful for the amount of people that were running the place. They really could’ve used more staff.

But one of the 3 most important things I expect and require from a hotel visit you failed at. The 2 washcloths you provided was disgusting! It’s so worn and had blood stains and other stains I can’t even identify . I did not use any washcloth due to the condition and hope and pray the towel , and bed linen was cleaned between use. I don’t expect much from a hotel stay . My main is clean linen , a/c and a hot shower. Everything else is a plus. Of all things a washcloth that looks worse than a cleaning rag is unacceptable.

The room was okay. The carpet in the hotel needs to clean

The breakfast is good.

Great location, clean, amazing breakfast and fantastic staff

Clean room, staff was very helpful

N/A

The property is need of repairs. The carpet in all areas are very worn and should be replaced at once.

For as much as i paid for this old ass looking room and no restaraunts or stores wihin walking distance. A very big disappointment. Hotel bar n restaurant closed. Im searching for bedbugs cause i do not feel welcome at all. I will never book here again and would not recommend this to anyone.

Nice room. Felt safe. Very friendly.

Yes

Excelente atención a la hora de realizar check in. La habitación super cómodas y limpia.

Everything is great so far!

Excelente en todo, el desayuno Excelente y limpieza super

Check-in took an unusually long time. Other than that everything was pretty good.

Great service, nice walking to the hospital.

Close to medical facilities

Very clean! Helpful staff!

Central

Room was clean, available early, easy luggage drop off while awaiting our room and the concierge references for food was spot on.

Overall a good experience. Close to University of Miami hospital. They offered a shuttle to all surrounding medical centers. Hotel was clean and the room spacious. I would definitely visit again.

Everyone was wonderful at this hotel. A shout out to Natalie at the front desk who went above and beyond for me. The only negative thing I have to say is it’s getting time for an upgrade to the rooms. Or at least change the carpets. I’m just being picky, but my day was excellent.

Clean room

Close to the kaseya center for concert which was convenient. Neighborhood was not as great. The rooms were nice enough but the furniture could use an update. The staff was really nice!

I absolutely love the staff who works here! They are so friendly and polite. The hotel is clean and very accommodating. I highly recommend this hotel and the next time I come to Miami, I'll be staying there again!

Note that this hotel will charge you $25/day for destination fee and also another $34/day for parking. Read all their rules before you book

Arrived to a crime scene, ambulance out front and 18-20 police cars. Took 2 hours to get checked in and to our room. My children were scared for their safety. I asked local and corporate to move us properties and they refused. They just offered to cancel me. Once in our room and settled down, a drunk man knocked on our door and woke the kids around midnight. He knocked for 30 minutes, I called the front desk 3 times and got put on hold each time for several minutes. We travel frequently all over the nation and my children have never been so nervous in any other property ever. Parking is very easy, safe, and accessible! Pool was clean but closes early!

Hotel served its purpose; I was there because a loved one was in the hospital for several days.

We checked in at 9pm and was starving only to find out the kitchen closed at 8:30pm. the bed was comfortable but the pillows were extremely too soft. Great breakfast choices. Front desk staff was friendly.

Very close to the hospital campus which is why I was there. Great room, food and staff. I would definitely stay there again.

Overall our stay was just ok and we are not people that are hard to please. The only things to note is the parking fees and the deposit. We did have somewhat of an issue with being charged when using the restaurant credit but that error was corrected. Just be sure to check your receipt.

I really enjoyed the service, food and the front desk.

Staff was notpresent

The hotel staff were excellent, friendly, accommodating, and helpful. The hotel was okay. I had to call the staff twice due to the sink in the bathroom not draining and the toilet not flushing. The staff were responsive but it would have been nice not to have to have these issues.

The staff and the hotel was great, however the shuttle that was booked for our group was super late, causing us to have to order multiple ubers for our group of 20 plus people to get to the cruise line.

Close to walking distance from Winn Dixie, Duncan Donuts and Smoothie King.

Very nice

Great staff, neighbor needs help

The staff was nice but the hotel itself wasn’t as nice. Weird room setup, air conditioning was very inconsistent both in the room and as you walked through the sections of the hotel, from the hallway, to the elevator, to the entrance of the parking garage. For a hotel right in the city and next to a major highway soundproofing was clearly not a consideration. I was on the top floor and could hear everything from outside clearly. Glad they allow pets and I had my dog with me, taking great care to be sure he didn’t make a mess, but the hallways reeked of either mildew or peoples cats, couldn’t figure out which. This was the perfect location for going to the medical services of UM but that’s it.

Available shops are minimal in the immediate vicinity. There are, however, numerous shops, eateries as well as PUBLIX supermarket located in New River Landing.

Overnight front desk staff (women wears glasses) absolutely disgusting attitude terrible service made racist remarks with another guest . Was completely embarrassed and uncomfortable. For I booked this hotel for my family to be treated weirdly. Wasn’t attentive stood behind another guest She was helping for quite some time. Completely ignored us .with them, conversing about nothing and laughing at the fact that we were waiting insinuating, racist remarks. Late at night. Never answered the phone when we called front desk from our room. Coffee machine was dirty, and broken. Microwave barely worked. Made our experience uncomfortable. I hope she improves her customer service and does not discriminate anymore. She also lied about curtains policies/fees and my bank statements did not match the price that she told me upon paying . Never have a problem paying I just don’t like to be lied about the price. It’s unprofessional and misleading. Just very unnecessary weird behavior from this individual. Overall the stay was tolerable other staff was friendly and informative when I addressed my issues and had great problem solving skills. It was just this one individual that worked overnight that just seemed that she hated her job and hate people. I will not be booking here again.

The young black man at the front desk her service was excellent very pleasant and made me feel safe and explained everything the hotel had too offer me for stay at there hotel he definitely professional we return back here again

Close to medical facilities

Great staff

After reading the reviews I was hesitant to stay but the location was so convenient to the stadium. But I found the hotel to be so nice! Very clean, check in was a breeze, nice bar area and the food was great! Our room was huge, bed is comfortable. Definitely will stay here again.

Malik at the front desk was professional and polite. Great asset! The older lady at the bar area was terribly rude and dissmissive. Poor bar hours, limited transportation.

Saturday it sounded again at 10:00 am apparently testing or finding out the problem at the main fire control cabinet. None of this was done without alerting the customers. The room was not made up Friday

Have stayed here several times, conveniently located to VAA Medical Center. Front desk and bar staff super helpful! Carlos, Thomas (evening staff) and Nathalie! Our choice of hotels. Thanks sincerely!!

good services - near to jackson hospital

Enjoyed myself completely. Staff was friendly, quiet, clean rooms.

Checking in took some time. One person for a lobby full of people. Breakfast was good and the staff for it was helpful. Room was musty smelling, very dimly lit, and the bathrooms are definitely in need of some attention. Better bring a flashlight as even with all the lights on in the room, you can hardly see. Several mystery stains on the carpet too. Rooms are crying for an update especially at this price. Location is not walking friendly unless you are going to the UF Hospital. Hotel does give you a 20$ credit towards the in house restaurant which is nice, but when everything costs so much it’s kind of a wash. 5$ for a small bottle of water is crazy. Overall an average hotel stay I’d expect at a Days Inn or Motel 6, but not at a Marriott Property. Beds were clean at least which is the biggest deal for me.

The room was clean , room service was always available , very quiet area around the hotel , no loud noises , i wish the complementary breakfast had more options but still everything was good

Not much to eat within walking distance. But it was a nice hotel.

The hotel was near Kaseya Center and seemed reasonably priced, but there were hidden fees at check-in as well as a $100 PER NIGHT deposit, which turned a $350 advertised rate into a charge of $625. The staff was friendly, and free breakfast was a nice perk, but I’m afraid I can’t recommend the location due to the hidden fees and high deposit.

Staff were great. Location to hospital also. The rest needs work. A lot.

Towels were a little dirty

Staff was so kind and very attentive and helpful. Property outside front die horrible. Could barely get in and out. In unsafe area!

We rented a day room and was disappointed the restaurant wasn't open for lunch.

The fact that there were really no dining options around or near the hotel was a bummer. I will say the food offered at the hotel wasn't bad and actually pretty good!

Public areas was a bit shabby

1 night stay before cruise. Clean and comfortable. Good breakfast.

Nice place

The room was nice, however, we didn’t realize until the next morning that the shower didn’t work. Maintenance was not in yet so we had to change rooms.

Great!

The property is clean, the staff is friendly. It is a 20 minute walk to Loan Depot Park

Has a European feel. Very lovely.

The hotel is aged and in need of a facelift. Carpets are stained, furnishings are antiquated, mirrors are discolored. There is a restaurant, but food options are extremely limited. Many items on the menu are not available. The location is not in a good area. Not safe for walking.

They stay was amazing, the service at the bar was a little spotty. The man bartender had his headphone in the whole time and was kinda slow.

The staff that greeted us at the front desk were very helpful and kind. We loved the room. It was close to the airport. Location was good but we didn’t really see any places to go around the hotel. We stayed for one night only but we’re satistifed with their service and we enjoyed it. Thank You!

This hotel requires upgrading. Carpet smells like mold. They do not clean room every day unless asked. Restaurant has limited option. Area around does not feel safe.

It was quiet and staff made every effort to make sure every need was met.

Front desk and bar staff curt. Furniture and decor show a lot of wear. Obvious the cleaning people do the bare minimum. The courtesy vehicle is literally only run by 1 individual. You only get a ride based on his availability.

The bathroom and shower doors slide close but don’t lock (never seen this in a hotel before). The doors are also just frosted glass so even less privacy and the bathroom fan is barely audible. House car was nice that does close by dropoffs but only one car so availability was scarce. The shuttle from the airport wasn’t running. Good food at the restaurant and you get a $23 food and beverage credit. Construction right out front and the entranceway is a tiny lane with a wall on the left. Very difficult for larger vehicles.

Was pleasantly surpirsed to find out yhey give $23 credit daily for their restaurant/bar. I had free lunch every day during my stay. The staff were very friendly and helpful. A great location.

10/10

Malik was the superstar of this experience. He was so kind, accommodating and great under pressure. He was informative and even helped take our group picture. The room was adequate and i love that the bathroom is in separate space from shower. My only issues are rooms smelled weird sort of like the carpet was holding onto smells. That’s my only reason why i didn't give 5 stars.

I am a Marriott Bonvoy member and would not stay at this property again. The area around is not appealing in any way and my bathroom was unclean when I arrived. Unfortunately, I did not realize this until I was already in the shower.

This property is comfortable and helpful for guests and

Muy bueno el hotel, muy limpio, refrigerado en todos los pasillos

Have stayed here several times; very accommodating for hospital appointments. Front Staff super great!

Not kind

Terrible dining ops. 36.00/night for parking garage

Y

Nice place to stay for a quick turnaround

Decent property.

It was ok for the price

Rooms on the street should double windows to suppress noise.

Walking distance to the Winn Dixie

The property needs upgrades the staff are very friendly but i dont think i would stay again

The hotel was nice except for the added fees at check in. This made the "deal" of the hotel not actually a deal. I wish I spent a little more up front

Staff were very helpful.

Here for work and yeah… great size room, but smelled like sweat. Poop particles on the toilet seat, disgustingly dirty carpet, and a semen stain on the ironing board. The smallest pool I’ve ever seen. Water provided in the room for $8 a bottle.

Excellent service

Parking pass is $20 for facility

This is a mid priced lodging provided the basics at a mid-level price. Exactly what I was looking for.

We came early from debarking from a cruise. They allowed us to park the car and held our luggage while we explored Miami before check in. They were so friendly and helpful.

Spacious room but showing signs of age and it’s located in a not so great area

Good value

Good

Comfortable, quiet room situated between the airport and the cruise terminal.

The room and premises look nice but the bathroom door wouldn’t close all the way and the towel rack fell off the wall. It would have been nice to have a nightlight for the bathroom. The shower pressure was great and appreciated after a long day. The location is directly adjacent to a highway and it was noisy. Fortunately, I brought earplugs so I was able to sleep. The staff are very friendly and helpful.

Very good

It was a very pleasant stay. The hotel staff was very nice and the area was nice. The room was great and breakfast was very good!

Very professional staff

We stayed there since it is convenient to appts with UofM hospital. The pool was very warm, the breakfast was hearty and the beds and showers were great.

This place is so ghetto, a lot of homeless people in the area. The room is very old , dirty smell. The AC is so loud and not working properly.

Great customer service, clean and convenient

Property not like photos at all. No air conditioning in hallways or dining area only in rooms. Community surroundings are unsafe. Would like a refund.

It was great!

There was no clock int he room. Also the frosted door on the toilet section was distracting when getting up in the middle of the night as the light shone through waking the other person up.

Great location

The hotel was good and the staff was nice but overly helpful.

Nice property

It was close to nice shopping plaza. The parking garage is tight

Service at the front desk was very helpful anf kind. Service at the bar area for ordering, was not good. I understand he was busy, but he was short and kind ofnrude with his responses.

Not a good stay we had to change rooms twice and then on the third time they put us on the side of the noisiest part of the hotel facing the freeways. Absolutely horrible this hotel is really also become very run down over the years. The front desk staff tried to accommodate us the best way they could. That's a good hotel if you want to be close to the loan Depot Park however there's several other choices around and I would choose to stay elsewhere.

We selected this hotel because it was close to medical facilities where we had appointments. Staf was very helpful and pleasant. Room was comfortable. Met our needs admirably.

During my 2 days stay nobody clean the room

Downtown shopping

Right on the interstate. Two light bulbs out in our room. A little dark, but it will be fine for one night.

Staff very friendly

Hotel was nice. However, they charged us additional fees upon checkout. Also, parking was a fee, which should be complimentary for guest. They told us we had a 23$ credit each day at the restaurant. Comes to find out it was only for a drink instead of food, which led to extra charges. (at the same restaurant). Also, I ordered a package, called to confirm prior to checking in, hotel worker said they received it. When I got there, they said the package never came.

Close to medical appointments!

The check in and out gentleman were awesome, very helpful, friendly and professional, they get a 5 star rating from me and my family

Park, I was able to walk there for the Home Opener. Large room, comfortable bed, nice breakfast and lobby bar. Only issue, needs some new carpet and a bit of updating.