Holiday Inn Express & Suites Monroe by IHG

We had basketball tournaments in Indian Trail at Carolina Courts. The hotel was a short distance and it made for easy travel back and forth. We enjoyed our stay. The staff were very friendly and helpful. The environment was clean and comfy Also had a readily available washer and dryer so we were able to wash uniforms. Quite a few restaurants close and a Walmart. Would definitely recommend!

It was clean and the location. Not enough wash clothes and hand towels for guests.

I love this property. It's always clean, breakfast is good, and the beds are comfortable. I will always choose this as my place to stay when I Monroe.

It was clean coffee was good People above made noise all night I called the front desk at 1am about the noise. She informed me she would go talk to them. The noise never stopped and we finally fell asleep around 3am. We had a full day of activity planned so you can imagine how that went 3 hours of sleep. The whole reason for spending 200 dollars for one night was to avoid hotels that allow parties at all times. At check out I was asked how my stay was I told her what happened and I that I was not happy with response by staff. The woman at the front desk immediately cut me off and said I should have continued to call the front desk. Since the noise never stopped after I called I can only come to one conclusion and that’s no action had taken place. It is unlikely I will ever stay at a Holiday Inn in the future because apparently Holiday Inn isn’t responsible to all guest just certain groups of people. In addition Holiday Inn’s policy of charging 35 dollars security deposit than not returning it for a week is nice little way to make interest when it should be returned immediately. Had I even known I would have paid deposit in cash.

Clean Nothing

Clean room nice staff good breakfast and good parking

Very good

Very clean, staff is on point & Breakfast is very good !

Very good

Clean Everything was fine

Stayed here just for the night after a wedding and it was pretty nice. The free breakfast was immaculately presented and maintained by the two ladies working there. My only complaint is that when we needed water the night before, there were no complimentary bottles which I can't recall ever experiencing at another hotel. We were told we had to buy water that they were selling.

Clean , receptionist super nice friendly Nothing. All good

Exceptional

Clean , receptionist super nice friendly Nothing. All good

The rooms are spacious. There’s plenty of room for you and your things. There’s extra seating and a desk. The facility was great. However, the refrigerator turned off throughout the night. All food was warm and freezer items were thawed in the am.

Reading light at bed.

Reading light at bed.

The rooms are spacious. There’s plenty of room for you and your things. There’s extra seating and a desk. The facility was great. However, the refrigerator turned off throughout the night. All food was warm and freezer items were thawed in the am.

Loved the bed

Loved the bed

Exceptional

Good

My only complaint was the juices at breakfast were awful…watered down and not cold. That’s the first holiday inn express that that’s happened in. Overall great place to stay.

I arrived and my room was not fully cleaned due pubic hairs and feces on my bed. Thank goodness it was a Queen room where I could use the other bed.

Exceptional

good location, variety offered for breakfast

Clean, efficient, friendly

The room was nice and clean. Just a little too dark

Absolutely Elequent

Clean room and Michelle at the front desk is amazing! She fixed my room reservation quickly and with a smile.

Staff was very helpful when I wanted to stay an additional night by my room is not available, but the one across the hall was and make sure that my transition is very smooth. Professional, friendly and helpful staff.

Parking was safe.

and has all the amenities, mini fridge, microwave, wet bar, as well as a walk-in shower. The front desk was very friendly and helpful. Breakfast was just okay, but what do want for “free”. The only objection is that when you book online on their website or through a third party’s website that when you check-in the check-in clerk will charge your credit card an additional $35 fee for damage insurance. I have disputed the charge 3 times and it’s a hassle to get a refund.

Big room that was clean and comfy. Breakfast was okay

Hotle was great good pool nice service hotel cleaning needs to do a better job inspecting cleanliness of room found clumps of hair on bed spread

Everything was great- only hiccup was no hot breakfast other than pancakes. The oven was on the fritz..

Clean room easy parking

Very clean!

Clean room, good breakfast...parking ok

Very clean and updated

Clean spacious room with great beds and pillow selection! Ac was quiet and adjustable. Shower we hot and had great pressure. Staff was amazing. Only thing is no Netflix but that is minor for all the other great provisions.

The front desk clerk was sooo sweet! She has the best energy ever!! The room was supper nice and very clean! I would highly recommend staying there if you need a wonderful hotel in that area!!

The dining room was spotless.

Great staff and very clean room and facilities ! Awesome breakfast !

Breakfast is great!! Rooms are clean and staff is friendly.

The breakfast staff was very friendly and helpful

Great location. Very clean. Staff was friendly and very accommodating. The morning breakfast selection was outstanding. The warm cinnamon buns are out of this world. I will be back.

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Very friendly staff. Very clean.

Nice facility, and everything you would expect from a nice Holiday Inn.

Excellent breakfast, as always. Large room. Excellent bathroom amenities. Quiet location. Plenty of restaurants close by.

Very nice stay! Super clean room and everything is well maintained. The breakfast was free which was nice but the food could use some improvement. Would stay there again!

Call .. I would call and no response.. I go to the front desk and they say they will send it to my room . I had to go out and get tissue and towels I also couldn’t get a fresh queen comforter after an accident.

We had a great experience.

It was a nice breakfast selection and the food was fresh.

Clean rooms, pleasant staff.

Very nice and clean. Will stay there again

First time stay and it was very clean and staff was very friendly. Room and bed were very comfortable, would recommend and I would stay again.

Both the interior and exterior were clean. Parking area lighting was great. Room and bathroom were clean. Bedding was very comfortable. The morning breakfast was excellent (my spouse stated that it is the best he has had) and the ladies kept everything well stocked and were so friendly and kind. We definitely recommend this hotel. Lots of restaurants close by.

Nice

Very clean and the staff was friendly.

Clean, Quite, Comfy, Convenient location

Clean room. Comfortable bed. Spacious. Good, hot breakfast.

Nice clean location.

Staff was kind. Room was clean. Patio area needs updating. Fabric furniture needs to be cleaned or replaced.

Very clean

Yes

This hotel is the cleanest Holiday Inn Express I've ever stayed in. Breakfast is real food and not just pre-packaged junk. Check-in was rough as they did not honor any of my requests about room location, preferred floor, etc. but otherwise it was a nice stay.

Good location. Very well kept. Staff was friendly and helpful. Breakfast was nice. Fresh ground coffee, brewed on the spot!

This is a great place to stay.

Friendly, fast and efficient front desk. Clean room, comfortable bed and pillows, nice shower. The hvac unit worked quietly and no odd smells. All in all, it was a great overnight stay in Monroe. Fairly typical HI-Express breakfast with plenty of warm cinnamon rolls and good coffee.

Room 318 was clean, but the curtains were dysfunctional and would not move freely.

The room was very clean, the pool was great, and the staff were very friendly and helpful.

Beautiful hotel. Staff was very friendly. Everything was sparkling clean. The breakfast was top notch and the pool was great.

The room was clean and there was plenty to do in the area.

Clean room, very spacious. Breakfast was amazing. Only issue was internet at hotel would not work.

Room was great, staff outstanding and very courteous. Excellent location for our 2 night stay.

great stay staff amenities

Perfect

The pool was a great get away from my hectic and cold visit

Everything was great. Staff very friendly and efficient.

Clean and friendly staff.

Room was very clean, staff was excellent.

Beautiful hotel. Very nice and clean. Breakfast was very good compared to other hotels.

Very nice room with plenty of amenities. Nice, friendly staff.

Staff was nice. Breakfast area was very clean and organized. Food acceptable.

Room was great clean and comfortable bed

Room was clean and cozy. Breakfast was outstanding!!

Clean, comfy

Extremely clean hotel and rooms. Good food as well.

The front desk woman was extremely friendly and helpful. She made us all happy with the joy she seemed to have for our arrival and stay. Thank you

Much nicer than I expected. Very clean and well maintained

The room had mouse feces everywhere. The sheets and the towels were dirty and stained the floor was even dirty. We did not stay in this room. We checked out immediately and we would like our money back.

Rooms were very clean and staff was excellent

Place was amazing i stay there all the time i visit my daughter we love it.

Yes

Clean

This hotel had a very friendly and personable hotel clerk at registration.

Breakfast menu had a variety of selections with constant replenishment of products.

Good breakfast, clean room

Love warm cinnamon rolls!!

Other than. That. Everything was greatb

Food was good, parking was convenient and people were friendly. Only complaint is that the sheets were “bally’. Sheets had balls like an old sweater!

Great place

Clean room, pleasant staff, cold indoor poolthough

Super clean, pool year round, spacious rooms for family of 5. Will stay here everytime we come to Monroe.

Clean bathroom

The TV is old style. Can't play Netflix, YouTube etc.

Clean room. Quick and easy check in. Pleasant staff.

I had a family emergency that caused my trip to be cancelled and the hotel wouldn’t refund. They blamed Expedia and Expedia blamed them. A total cluster and incredibly disappointing for a loyal customer to both. Well not anymore….

Very welcoming staff. Clean facilities. Great breakfast options.

The Customer Service was great.

Great staff friendly and helpful. Kids like it for the idea of the pool but water always too cold to swim.

Todo fue muy bueno , la piscina limpia y las muchachas que limpian todo bien , en el desayuno maravillosa atención

Clean. Staff were friendly.

I was only there 2 nights, all was well

This location is convenient to family. We needed a room with a roll in shower and bench. Our room was perfect for us. The room location was convenient to the breakfast and parking. We also enjoyed the breakfast and the helpful staff who prepared and set it up. We will be back!

Clean, Well lit staff was great

It was a convenient location for the daily appointment I had everyday. Also convenient for food options and retail.

Front desk is friendly. Hotel is clean. The only issue we had was we didn’t have water all day on Aug 4th which was a big inconvenience.

Always a nice clean friendly place to stay!!

Nice place.

quiet and clean

This hotel is one of the cleanest I’ve ever stayed in. The free breakfast is such a nice bonus as well.

Easy check in, friendly staff, clean room. All around great stay!

Great place to stay, clean, quiet and all around good quality. I will definitely stay here again

Excellent experience

Very clean, staff very helpful and hospitable. Would stay here again

Exactly what we needed.

The staff was extremely pleasant and a joy to deal with.

Very clean, very c

Always good place to stay in Monroe NC

New building. Very nice stay

Clean rooms, comfortable bed, friendly service

Very clean. Comfy beds.

Nice stay

Great hard working staff. All positions and shifts

Just older

Great hotel - very clean and well managed. Staff was exceptional. Lucille at the front desk was extremely friendly and efficient. Highly recommend!

Please at least offer water and writing paper in the rooms.

Very comfortable!

Just the atmosphere was different and pleasurable

Girl upfront is VERY happy.

Amazing room size. Great breakfast

Very clean hotel, quiet, great breakfast in the mornings!

Hotel was clean and large spacious rooms.

The staff was very friendly!

Breakfast could be started earlier. the Hampton down the road starts at 6am not 6:30am. The hotel staff was very rude when we asked to grab just a banana and orange before 6:30

Easy proximity to son’s golf event and quick food

This place was very comfortable, very pleased with the accommodations

Very clean

Great

Clean and safe with friendly staff.

It was great

Dedicated and friendly cleaning service!

Staff were engaging and friendly; stay was very nice

Great place

Very clean and friendly ! I stay here often and never have a problem !

Great

I would’ve have given a 5, but the breakfast was just ok.

GREAT CLEANINGNESS, GREAT HSK TEAM

Our stay was pleasant. Breakfast was nice. We enjoyed the fitness amenities. The location was very convenient.

Bedbugs. My wife was bitten and my daughter.

Great stay clean hotel

The stay was amazing!

I stay here every time I come to Monroe. Staff is wonderful, rooms are clean, most everyone is respectful that stays there so it is a great nights sleep. Best hotel in the area and close to everything you need for a successful stay.

The staff was very pleasant

Everything was great

Quiet and safe area.

This property was updated and very clean. The staff was helpful. Security was good as well. My only suggestion would be add more light in the bathroom at the mirror for make up application.

The staff are superb!!

Attending wedding in Monroe, great staff, very personable and friendly, willing to help in any way possible.

.

Wanted quietness but children was running in the hallway and slamming the door rite across from my room.

I received excellent service from one of the evening ladies. She was always very friendly.(sorry I didn't get her name).

Just a clean enormously comfortable room

I’ve stayed at this hotel several times and never disappoints. Great service, clean, and breakfast has a lot of variety.

very clean friendly staff

Staff was wonderful

Nice indoor pool

The Staff is beyond Unprofessional! Bradley Taylor even called me a racial slur! And I have it recorded

Great staff !! Very friendly... clean what you want in a hotel

I travel from Texas to visit my sister in a nursing home near this hotel. The staff is always pleasant, and the hot breakfast is excellent. Since I discovered this hotel there is no way I would ever stay anywhere else. I would rate it six stars out of five!

The only thing I didn’t like was the extended hold they put on my credit card for the security deposit.

Definitely will be back.

Insoor poo

Great hotel. Was clean and everyone was friendly and helpful.

dependably clean and well-maintained property

The lady at check in both nights was GREAT! Super friendly and helpful. Room was clean, quiet and relaxing. Will definitely return!

Excellent front desk lady, very, very polite and helpful and nice. I can't remember her name.

Everything was clean and ready went we get there

The service was exceptional. Everyone was very courteous and helpful.

The property was clean and inviting. The afternoon chech in person was very courteous and inviting.

I’ve stayed one to two nights a week for the past three weeks. Safe, clean and comfortable!

Everything was great!

I had to be moved to another room (an upgrade with no charge) because I saw some type of flying bugs by my lamp. I was moved with no problem & to a king size suite. The staff was very understanding.

This is room 302.

Last week, I stayed at this hotel and also the adjacent FI hotel. This one is much better! Cleaner and newer. I will stay here again.

I loved staying here. Front desk was very helpful answering questions. Check in and check out very simple. The breakfast was excellent and had a nice variety. The only issue was the hand bar in tub needed fixing and there was a long crack in the tile on back wall of bathtub. Everything was very clean. When I come back this is where I will stay.

It was clean

Very nice and cleaner room. The staffs provided excellent customer service!

The receptionist was a liar and direspectful Mexican with a smart mouth.

I loved how the hotel was by the mall and had access to many shopping places within close distance. I had a late check in due to my flight and the staff accomdated me. The room was very nice and clean.

Room was clean and spacious. Close to dining options

I don’t like the way they charged you 35$ in advance for damages and it takes a while to put it back into your account. They should put it on hold until you check out and not add it my receipt they put under my room door had the charge of what I paid for the room but my bank account was 35 dollars more and they said it would be back into my account the next day after midnight. I checked this morning and it’s not there now they tell me it depends on when my bank will post it. I’ll give it a few days to see if it goes into the account.