Hampton Inn Manhattan/Times Square Central

Check in, is 3 pm,however they do offer a complimentary bag Check service until your room is ready for Check in, which is very helpful, especially with timed activities. The view from the rooftop was nice but only open from 8 to 8pm. It would be nice to see the sunset or rise 😕 from the rooftop for nearly 400.00 per night. Great stay all and all, continental breakfast was just that. It was free food.. waffles, sausage links and scrambled eggs. Just there.. NO WELCOME TO NEW YORK FLAVOR.

We had a good time here -- the location and free breakfast was a draw as were the big rooms and comfy beds. The elevator situation made things very difficult for a lot of people at check in and check out though. It might be a deal breaker in fact unless you are flexible. We often took the stairs (7th floor...but the hotel has many stories) when we did not have luggage out of necessity. Very clean and quiet.

The perfect location for everything--delicious food, easy subway access, all the mid town action. Clean comfortable rooms and an incredible breakfast selection. We would stay here again in a heartbeat.

Ideally located for a weekend of Brroadway shows. And just steps from the most important subway station in the city.

Great location. Friendly and helpful staff. Great breakfast that was well run. The only challenge was waiting for elevators which seem to be typical in New York.

Nothing extraordinary. Normal experience.

The property is well-located to Times Square theatres and eating establishments. The staff was very courteous and helpful in arranging transportation to Penn Station for us. The room was clean and the bed extremely comfortable. We would stay there again, as the price was almost half of other available Times Square hotels.

Staff was great. Very attentive, hard working and kind. The only things I would encourage the company to work on is tending to their drains and pest control which I know can be difficult in such a busy part of the city.

The bed was very comfortable and breakfast was very good with well staffed buffet.

Elevators get busy during high traffic hours, but the same goes for every hotel in the area.

Was nice, looks well maintained, free coffee and water on the lobby all day Out of 3 elevators, two were constantly broken. I was on 19th floor and waiting to the elevator sometimes took 7-9 minutes

Nice bathroom Out of service elevator; long wait and line

Great service and great staff, Rakib and Joseph did a great job.

The room was pretty good. The workers are super nice and the free breakfast was really good!

Solid hotel. Perfect location. Great breakfast. Clean rooms. It's a Hampton Inn...simple, reliable and comfortable.

Water pressure in the shower was terrible! Very low water pressure, which made it difficult to rinse long, thick hair. Elevators were fast and we never had to wait for more than a minute for one to arrive. Breakfast was more than adequate, but we had to leave pretty early, so weren’t really feeling hungry and didn’t eat much. But lots of nice offerings and plenty of tables & chairs at which to eat. Both check-in and check-out went quickly and smoothly with lots desk staff working efficiently and politely. We only stayed the one night.

Room is very clean, and Staff is very nice…

Me encantó el trato me encantó el hotel la vista😍

Perfect location, nice size room, nice amenities, very clean, friendly staff

Excellent location and the staff were amazing! N/A - loved everything

Great location if you want to visit Manhattan

Great central location! The hotel was very clean and well maintained. The rooms are small but clean with comfortable beds. Also the staff was very helpful and friendly!

The rooms are so clean, staff is beyond friendly, and helpful. It's proximity to Times Square, Central Park, and Bryant Park, in addition to many other wonderful places NYC has to offer is also excellent. We highly recommend Hampton Inn Times Square Central to anyone visiting NYC.

This is my second year at this hotel and this time, it didn't meet the expectation. One of the elevators were always down. The room was super filthy and if you were to turn the water to hot in the shower, there was a huge noise that would come on and the water would start shaking. The staff was hit/miss. There were some nice people and some didn't want to work. We asked for a mini fridge. When they brought it up, they left it in the middle of the room and lef! I had to push it in and plug it in. There was a knock on our door at midnight, a staff asking us if we asked for shampoo! It was wild!

Cleanliness and hotel infrastructure is very good, and staff are extremely helpful. Location is excellent. Breakfast was average, and there are just too many people for the breakfast hall. Also, lifts are not enough for the number of people at breakfast time.

Was great to have a hot breakfast everyday, with convenient hours. Rooms cleaned everyday with fresh towels. Centrally located

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However, the hotel did not accept my frequent flier account number since I used Hotels.com to book the travel. Be warned!

I read some complaints about the breakfast area being too crowded- we never really had that issue. Breakfast was the standard free breakfast food, but we did appreciate that they had numerous waffle makers. It was a bit congested but very doable. Patience and courtesy seemed to be the norm. Also, the staff handling luggage storage before and after check-in were great. They offered help with transportation and tourist info and tips. Also we appreciated that after a certain time, there was a security person at the door to ensure people entering were actually hotel guests. We would certainly stay here again.

Great options, good service

Leave early in the morning if you want to avoid the elevator stopping at every floor. Clean, comfortable, great location, would recommend.

Very friendly staff!! Clean and convenient to times square. Price

The room was good; location was excellent. Breakfast was good. Elevators are slow and crowded, but that’s to be expected in a city. Price

Staff all A+ for friendliness and assistance. Joe at the concierge desk is particularly efficient. Great location for Broadway shows or access to convenient mass transit and routes to all parts of Manhattan. Recommend staying on higher floor to be above majority of street noise. But this being NYC you will still detect some commotion below. I’d stay again.

The location is perfect—just a short walk from Times Square and very convenient for getting around the city. My family and I had a fantastic time and thoroughly enjoyed our stay. We will definitely stay here again on our next visit to New York. Thank you for a wonderful experience!

Central location Constant loud construction noise all day and night (midnight to 7am was.the worst) even through closed windows and curtains. We should have been forewarned and given the chance to book a room on the other side of the hotel or get a discount if this was not possible. Breakfast was underwhelming with under average food quality, paper plates and plastic cutlery.

Good

Stay was great! Prime location, good service! Breakfast is good.

It offers all services in an excellent manner; the point to improve is the limited availability of elevators, as they block two out of three at night.

The rooms were clean but the dining area in the lobby had Cockroaches. Also, they have only three elevators and two weren’t working so the wait to use the elevator is crazy.

It’s located in a great spot, staff was great, breakfast was good but the elevators had issues the entire time. We had to use the stairs a good chunk of the time and we were on the 11th floor.

We were only at the Hampton Inn for one night, but it was very pleasant, staff was friendly, location was perfect and we had a great view from our 30th floor room we will definitely look into staying again!

The property was clean. The corner room with a view and terrace was an illusion. According to the image in the advertisement, it appeared you can go out on the terrace but you cannot. The rooms are small.

Near to Time Square, everything all near by

Great place to stay and in a perfect location for Broadway shows.

There was a Front Desk staff member and his name was "Leo" and he was always pleasant, smiled and gave great information and would recommend him to any hotel chain. Just saying!

Helpful staff, great breakfast, clean room.

Breakfast and location to Broadway shows

Location Noisy

I like the front door and elevator security. Made me feel safe.

Very welcoming staff, spotless room

Welcoming and helpful staff, especially Brian, Eddie. Julio & Joseph.

Everything was great. Wish the rooftop had something to sit on.

Very convenient location to Times Square and Broadway in walking distance

Great place, good price. Easy, quick walk to Times Square. Staff was excellent. Always use the black car service, best way to get around!!

Location is perfect

Great Staff

Everything was wonderful!!

Pleasant

The property is very convenient to Times Square and restaurants as well as theaters. It is quiet, clean and comfortable with a good breakfast.

Very good

Pretty clean hotel, considering so many guests visiting in the heart of Manhattan. Clean rooms and property. Breakfast was decent for US hotels. The only downfall was the elevators that frustrated many for taking too long to go up and down. Overall it is a well maintained property and fairly priced.

Good

Very good

Staff are very friendly, location is great, room was clean, breakfast is good with multiple options.

Staff are very friendly, location is great, room was clean, breakfast is good with multiple options.

breakfast was like a feeding zoo. too many people in a small space, not enough staff.

Breakfast was repulsive. Little choice, and generally very poor quality and cheap products. Generally the hotel is quite tired and in need of modernisation.

Clean room, amenities good, staff great and walk distance to some of the places you need to go.

We were pleasantly surprised at the condition of the hotel. It is well maintained and has no visible appearance of being tired. (Which many hotels in New York are) We will likely stay again.

Exceptional

The only issue i had was there were no microwaves nor fridges in the rooms

Room was great. Breakfast was delicious and the staff was super friendly

Exceptional

very convenient location and comfortable stay

Superb

Pleasant

good

Breakfast was too crowded and very few options for dietary restrictions. We had a mini fridge last time but not this time. And the thing that is really stressful is the elevator situation. It took us 30 minutes to get down today as we were trying to leave. We almost incurred a penalty with the airport shuttle for being late.

Excellent

Very friendly, professional and helpful staff, great location, good size room for central Manhattan, very convenient breakfast.

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Le buffet continental (petit-déjeuner inclus) était dégueulasse. La salle à manger était mal entretenu, les poubelles remplies et les ascenseurs ne sont pas assez pour le nombre d'occupants de l'hôtel.

Clean room, courteous and supportive staff, smooth check in & check out, breakfast was quite good, AC was good, calm and quite ambience inside. Overall experience was excellent

Exceptional

Outdoor terrace was not what was expected

Good location, comfortable room, friendly staff, reasonable rates Nothing

Brian at the front desk truly made my stay exceptional. He went above and beyond all of my expectations, taking the time to address my requests and ensuring everything was handled promptly and professionally. His outstanding customer service made a huge difference in my experience. I would definitely consider staying at Hampton Inn Times Square again because of him and the amazing hospitality he provided.

Excellent breakfast. Close to subway. Pleasant and professional staff. Very clean. The door to the room was very heavy to move and the bathroom was somewhat small.

It wasn't very noisy, and the rooms were comfortable Breakfast could offer more variety

Our experience was wonderful. Clean room, excellent breakfast, very helpful staff. I asked every am which subway to take they helped me every time with a smile on their faces. Location was good. Room view was good. And real nice place to sit down in the lobby. We played cards there. Ate snacks and ice water and coffee was available 24/7.

Rooms were small-ish, but great. Had everything we needed. Great location. Close to Times Square and shows. Easy to walk to so much. The breakfast was crowded and didn’t have a ton of options. I would recommend going to breakfast very early or skipping it.

Not a good experience overall. The outside of hotel was extremely loud, especially at night, making it very difficult to sleep. In addition, the staff were rude and very impatient when we asked for assistance, which made the experience even worse Unfortunately, I would not stay here again.

The breakfast it’s real good and has a lot of alternatives. The location it’s amazing really close to Times Square. The AC it’s in perfect condition. The staff was very nice.

Thanks great place would return any time.

Todo estuvo limpio y las empleadas del buffet del desayuno estuvieron muy atentas !! Gracias Norma 🙏

Amazing staff and very clean property.

Overall we are very happy with the facility, services and breakfast!!

We called, and you could tell it was the last priority for the front staff. It would have been a little thing but they didn’t care to go out of their way. It’s easy to be above average but unfortunatly they chose to be very average in the way they helped us

Hotel has a very nice location, excellent staff and it is very clean. I would recommend it to everyone because it is also budget friendly. Breakfast... 5 items are available and cutlery was all plastic. They say it's recyclable, but I'm not really buying that (smells more like corporate cost cutting to me). For the price charged per night, the assortment of breakfast items is really bad and should really be better.

The breakfast just ok

El desayuno FATAL, dicen buffet y todos los dias ponen los mismo huevos revueltos, pan tajado, bagels y waffles, ademas lo sirven en plato desechables, es llenísimo, filas eternas para servirse, no hay suficientes mesas para el numero de huésped que maneja el hotel. Me pareció DESASTROSO.

This was the best hotel in Manhattan! The Hampton inn staff made me feel at home! I was traveling solo and it was an amazing experience and I felt very safe!

Very pleasantly surprised at how confortable, spacious and clean the hotel is was. I’d always avoided Hampton Hotels in the past due to some comments I saw in the past but I’m so glad I decided to give the hotel a try. Keep up the good work

This hotel is a great place to stay. Excellent location, very helpful staff and well maintained property. We have stayed at this specific Hampton Inn a couple of times and will stay here again in the future.

Ambience and cleanliness Reception staff, their behaviour is just careless. No warm welcome

Convenient location, friendly staff in all areas, clean rooms, nice breakfast. We would stay here again.

Great location, walking distance to the garment district and many other points of interest. The concierge was extremely helpful

We’re were very happy with the room size (we had a two double-bed room). The room was very clean. The staff was exceptional…very friendly and helpful. Someone texted me daily to see if we needed anything. The hotel is one half block off of Broadway and walking distance from many theatres. This hotel had a breakfast buffet daily which had your standard hotel chain food and was just ok. It got very crowded late morning so go early for best selection.

Very friendly staff, clean room, comfortable bed and great location in Times Square

Clean rooms, friendly staff, and amazing location

Nothing

The is in a great location just off Time Square so not far from most plsces. It is close to a metro station. The hotel is ok, just a base to sleep in and get free coffee in the lobby. Our room was clean and tidy and was ok.

Something that is out of the hotels direct control but it really affected our stay. Every morning at 7AM a garbage truck being filled with construction waste woke us up. It was there for a few hours each morning.

Clean, good location, reasonable priced for NYC.

The elevators are slow. Give yourself time if you need to be somewhere.

For the most part, our stay was great. Our bed was so comfortable, and a nice hot shower! Hotel is in a great location for navigating around the city. Subway is easy to catch nearby. Times Square and Theaters are all within walking distance. Staff are helpful and willing to store luggage on arrival and departure days. Must have Carnegie Pizza (just a few doors away) at some time during your stay! We love Hampton Inns for their breakfast options, however this hotel could improve on this. It was "okay" - could have offered fresh fruit, and have the hot food be "hot" - not lukewarm/cold. That is about my only complaint about the hotel. We'd definitely stay there again, on our next trip to NYC.

Very clean and comfortable

I would definitely repeat my stay.

All the staff were so kind and friendly, they made everything easy for us. The hotel location is very convenient and prices are reasonable considering being in the Times Square area. This an hotel which we will repeat for sure.

Very good

Very clean, convenient to Times-Square

All staff was amazing..super comfortable..great location

I've stayed in many hotels in Manhattan for business and/or pleasure and I have to say hands down the Hampton Times Square was the best. The cleanliness from lobby to room, the quality of the free breakfast, and the professionalism of the staff made me feel like a VIP.

Yes no parking and then I had to park in garage that cost 130.00

Breakfast staff helpful and accomodating. Our favorite Hampton inn!

The location of the hotel was very convenient for evenings at the theater and as a central location for jumping on the subway to venture out around the city during the day.

The hotel was very nice! Very central location nice place. Times Square and Broadway shows close by. The staff was very friendly and we loved staying here. The breakfast was a good choice of food however, we only stayed there three days and the food was rotated, about every three days which was fine. The elevators take a LONG time. But all in all we would definitely stay here again for sure!

Fantastic location, walk to everything. Breakfast is busy but flows. Would stay here again.

Location

Location is great Breakfast is awful, it’s the most awful breakfast I have ever tasted.

The staff at this hotel were fantastic! They were friendly, helpful and had great suggestions when I asked for their opinions. They also told us about their car service which we used a few different times… highly recommend this! Especially when going to the airport. I would stay here again and I highly recommend it to others. I also appreciated the security of the main door in the evening.

Very good

Great location, clean, and surprisingly good breakfast. Everything about the stay exceeded our expectations!

Clean room and close to time square

Breakfast was a little different but quite good

Location is excellet if you want to be in the centre of things in Times Square. Rooms were very nice and beds super comfy. Breakfast had good choices from cereal to hot food.

Nice place to stay near Times Square. They hold the luggage if you arrive early. And the 24 hour parking was a cheaper option than other paid parking in Times Square.

Clean room. Great staff.

Passable

Breakfast was not great. Poor selection and they rush you out at 10:00 am.

Clean room, good amenities, good lication

Need to wait for elevators quite a bit Breakfast is packed with people. Need to wait for a table. In the last day my room was not cleaned although I called reception twice

Great location Need to wait for elevators quite a bit Breakfast is packed with people. Need to wait for a table. In the last day my room was not cleaned although I called reception twice

The bed was THE best!

Definitely our new spot to stay in NYC. Clean rooms, friendly staff, free breakfast and great location. Can’t go wrong!

Great staff, great location and great breakfast. Everything a family needs.

location staff, room, noise

Good experience

Good experience

Clean room/property and good location to Time Square. Staff was friendly.

Nice location. Clean and breakfast was a nice addition to our stay

Upon arrival the desk clerk did not greet me. Infact, he told me "I will be ready in 5 minutes I just got to work." . Meanwhile the other clerks ,there were two didn’t greet me either. Finally, a supervisor nonchalantly came behind the desk. I asked him if i could get checked in. The supervisor taps the third clerk who was engaged in a conversation the whoe time with some staff members. In total 6 mem standing around and not one said ," Hello, welcime to Hampton Inn.".Blackout curtains are not blacking out enough.They are not full length. Breakfast is missing the point. Yukon potatoes were very firm. I think they were under cookes and salty. I was a one night stay. I also could here alot if outside noise. So, I dont recommend.

Location was great. Clean and quiet. As other people have said the elevators can be a bit slow especially on check out days like a Sunday. Otherwise, it was great and had free breakfast!

Easy check in and check out. Clean and safe rooms. Hotel was in a great Times Square location.

Friendly staff. They held our bags until our room was ready. I simply mentioned during check in that it was my niece’s birthday and they had a special treat and lovely card with decor in the room when we got in. It was a wonderful surprise and much appreciated. Breakfast was great and organized each morning. Rooms were spacious and well maintained. Overall great stay.

Clean room. Staff was friendly

Breakfast was good, but the sausage and eggs were cold. Staff was very friendly and helpful.

Amazing staff. Excellent lication.

breakfast was horrible ...line to get in was way to long....food was just basic not what you get at other Hampton Inns...very disappointed with them...

Everything was nice, but it was so noisy at night. There was construction across the street that went on all night long. If you’re a light sleeper, maybe ask for a higher floor - it may help. Otherwise, place and location is great.

Clean rooms staff nice

Everything about this property was great. We really enjoyed the location, breakfast, cleanliness of the property, and the friendly/helpful staff. We stayed here as a family of 4 (2 adults/2kids) for 2 nights after leaving our first hotel that we stayed in the day before. I would highly recommend this hotel.

Excellent for everything

Amazing staff good experience I love it

Good

Location People at front desk could be more supportive

Room was ready early and super clean! Property is close to all of the things we planned on doing while visiting! The included hot breakfast was a plus for us in choosing this property as well.

Such a Wonderful staff and property - will definitely be my 1st go-to when revisiting Manhattan ((PERIOD))!!! Major cuddos to Mariam, Brian, Rakib and especially Joseph❣️

Nice and clean room, the ac worked perfect

There was an issue with our bathroom door getting stuck/being hard to close (it was barn door style and I think something was wrong with the track) they offered to send an engineer I said we could just deal with it for our stay, but I hope it gets fixed for the next guest.

Good friendly staff good location, clean There was an issue with our bathroom door getting stuck/being hard to close (it was barn door style and I think something was wrong with the track) they offered to send an engineer I said we could just deal with it for our stay, but I hope it gets fixed for the next guest.

Location good for Times Square. City view on higher floor, easy to get empty elevator. No room housekeeping for duration of stay, made request but no-one attended.Staff polite. Breakfast passable, low quality.

Breakfast was all store bought nothing was fresh at all maybe except the omelet which they don’t make daily. Nice staff and fast communication through phone messages. The hotel does get busy so taking the elevator would take up to 15 minutes. Rooms were sort of clean and cleaning service didn’t do much other than change sheets and take trash out.

Exceptional

Small elevators with lots of people using them during check- out time led to quite longe waiting times.

Very nice plase

Breakfast gets pretty busy on the weekend. Get there early!

Air conditioning was down 3 out of the 4 nights, maintenance came and fixed it and it went out again. We let the front desk manager know upon checking out and 4 employees chimed in on the air conditioning situation.. even the maintenance guy showed up trying to argue that it had been fixed! Very rude. 4 on 1. So unprofessional. Staff had no knowledge of the area. They had people standing out in the lobby acting as if they were there to help guests but were really just selling timeshares.

building work going on across the street working throught the night.. way to noisy to try and get a good night sleep

Our experience was a 10/10. Staff were all very helpful and nice. Breakfast was great every morning. Hotel was clean, and perfect location to the excitement of Times Square! Beds were made, and new towels were left daily. This will def be our location for our next NY trip!

Received a free upgrade to city view. Superb location. Staff very friendly. Breakfast good although plastic plates etc isn't the best. Great value for money - highly recommend!

Superb

Very good

Great location, close to Times Square, broadway, etc. The staff was extremely kind and helpful. It was so easy to check our bags before and AFTER we checked out so we could explore the city with ease. Breakfast was great and it was a nice relaxing oasis in between the hustle and bustle of the city

Breakfast was ok. Location was excellent. Room was a bit worn, none of the usb ports worked in the room and the electric s were sketchy in general

Small rooms

Easy access from Penn Station Nothing

Easy access from Penn Station Nothing

Centrally located near subway stations, Times Square, theater , quiet area N/c

Centrally located near subway stations, Times Square, theater , quiet area N/c

Breakfast was as expected. Clean rooms, good shower for NYC. Great easy location for what I needed.

This hotel was fabulous! It was very quiet, despite being very close to Times Square. We loved staying so close to the theaters and wouldn't hesitate to stay here again.

Everything about this property was great

Perfect

Perfect Hotel, Perfect Location

Super friendly staff, very clean and safe!

Clean room, clean lobby, staff was organized, breakfast was crowded but the staff were able to keep everything clean and orderly. Hotel was in a great location as well. We were able to find everything we wanted quickly. Only a few blocks from the train station which was perfect. I will definitely be staying here again when I return to NYC

Loved this place. Everyone was great perfect location. Will definitely stay there again!

Staff was very friendly and helpful, the room itself was bigger than expected, clean and the bed was comfortable. Breakfast was included and we were in walking distance to points of interest

Place was great with a great location! Room size was good for the price. 2 downsides were the elevators. Only 3 elevators and in the morning you could not get on an elevator with your luggage below floor 5. We had to take our suitcases down 3 flights of stairs. Also th breakfast area was too small for the hotel size, free breakfast but we couldn’t get in the door

The staff was extremely friendly and helpful, making me feel welcome from the very beginning. The food was delicious and offered a good variety of options. The location is excellent, with everything close by.

Everything was great good breakfast good atmosphere great location

Good breakfast. Very convenient. Friendly staff

Best place to stay. Near subway, kind and helpful staff, free breakfast, rooftop view....just great all around.

The location and the staff are magnificent. The environment is stunning, and the team goes above and beyond to make you feel comfortable and well taken care of.

Also, loved that it’s not carpet in the bedroom, great for my allergies. 24h complimentary coffee is a plus.

This was the perfect location close to Times Square. The hotel itself was very clean and everyone at the hotel was very friendly and willing to help or answer any questions that you had they even set up a car for you for transportation back to the airport

The staff are wonderful. Helpful and friendly. Give them raises.

The elevators tend to be full in the morning, and I had to pass more than five times in the worst case.

It is a warm, safe, and friendly place to stay. Customers are greeted arriving and departing the building every time. House keeping is efficient. Front desk always has someone present. You can reach them via text as well. I enjoyed my visit at the Hampton Inn

Nothing

The hotel was nice, location great to Broadway. We enjoyed the complimentary coffee and the breakfast buffet was good. We also worked out in the gym and it was nice. The staff were amazing and helpful.

The room was excellent, the staff were great and very friendly, and the location is great. The issue here is the breakfast, which feels sub-standard compared with the rest of the offer. It’s serviceable, but is pretty basic. Shouldn’t put you off for a couple of nights.

Very dark and not clean - definetely not what it looks in the pictures

Great location, good size for our family, helpful and friendly staff, free breakfast

Good stay at a great location

Location, location, location. Soundproofing Breakfast was just ok. Coffee was weak.

The staff was very courteous and helpful. I had a questions which they answered promptly and provided information on how to get more details. The breakfast was great - excellent selection, well prepared, and a good sized staff to service the meal and keep the area clean. My room was spotless, very clean, comfortable, and quiet (which in NYC is amazing). Everything in the room and bathroom worked perfectly. The next time I need a hotel room in mid-town Manhattan, I will return to the Hampton Inn Times Square Central. Nothing. They did a great job on all items.

Great location, friendly staff, and felt very secure even though we were in Times Square

Breakfast was just what you'd expect from a hotel. Only complaint is the scrambled eggs which reminded me of boot camp. But hey, it's free.

Comfortable room. Nice breakfast.

Nice hotel and convenient location to Time Square and subway. Concierge was super nice and helpful. Free breakfast is a bonus in the expensive city. Would stay here again.

Yes

Friendly and helpful staff. Located in a great area for walking and seeing sights. The clean room and breakfast selection were pretty average and basic for free.

Oatmeal was lumpy and dry Great waffle station

Everything was fantastic.

Elevator didn’t work. Never recommended this place 👎👎

I love the included breakfast.

Very pleasant staff, great location, clean comfortable room.

Rooms were comfortable The breakfast served on paper plates and cups was so low rent it felt like we were in a soup kitchen or a hostel for the home;ess. Not what you expect from a hotel managed by Hilton.

The place and room Breakfast, ok, its not Europe. But you dont wont this.

N/A

Easy to check-in. Breakfast was decent. Staff very friendly and willing to assist with suggestions as far as where to go, how to get to places, and restaurant recommendations.

Location No comments,

Staff was super friendly and helpful!

Great location, very clean modern hotel with nice amenities and a wonderful staff. There was a disturbance in the hallway outside my room and I thought I heard police, but I wasn’t sure. I didn’t get to sleep until after 1 AM. Not great.

Super nice staff, clean rooms and very attentive.

Great location! Clean room, great service! Breakfast was substantial and good.

Very Clean

Great location. Staff very helpful. Very clean and well appointed

Staff was friendly and efficient. Room was clean and comfortable.

Great location, great room and incredibly kind and helpful staff! We will definitely be back.

Good welcoming and clean room

It was comfortable

Clean, excellent and friendly staff

The room was clean, smelled good. There was some trash in the corners of the room, but it was ok. The staff was very nice and welcoming. Location was perfect for our trip. The only con was the toilet pressure. I would most definitely book this hotel again, in my future stays.

Great location comfortable stay but the parking for garage not located in hotel is very expensive

Amazing hotel with excellent facilities and a great location.

Clean room, solid amenities, great customer service.

The staff was nothing short of amazing. The hospitality that was shown was top tier. Adunni at the front desk was very professional and assisted my daughter and I with instructions on riding the subway. Mrs. Caroline Bálson in house keeping is so precious and kind. She made sure our room was cleaned to perfection and always asked if we needed anything. She has such a sweet and loving spirit. I would definitely recommend this hotel to anyone.

Excellent stay! Staff was great and very accommodating. The location is phenomenal, easy walk to most things — Central Park, broadway shows, MSG, Rockefeller plaza, and of course Times Square. Was also very impressed with the security presence and the exact security measures taken. Will definitely stay here again!

Location of the hotel is good, right near the main strip and Times Square. Staff members were friendly!

Very clean. Great service, comfort and location.

Great stay! No surprises! The breakfast lines to get waffles are a long, however.

Room was very clean, as was bathroom. Quiet. Good, even temperature control. Pretty good view. Good location. Right near Times Square. Breakfast included but nothing special.

Room was very clean, housekeeping staff came everyday

Super clean , comfortable & helpful

The location was great and the rooms were cleaned daily!

Clean City view room. Friendly staff and good breakfast menu.

Very friendly and helpful staff, clean rooms and lobby, great continental breakfast and even better location!

Good

We got the accessible room and maybe it hasn’t been that used regularly hence the handheld shower head was somewhat moldy. There was no on site parking but that wasn’t so bad as there were nearby car park bldgs and we knew this prior to booking.

All was wonderful

What a clean place to lay your head. Staff was super friendly!

I am writing to share my disappointment with my recent stay. The room was very small and not worth the $400 I paid. Additionally, the front desk staff behaved very rudely and did not communicate properly. The customer service experience was very poor. Overall, it felt like a waste of money. I hope you take this feedback seriously and improve your service.

Clean room, convient location, and my daughter loved the waffles included in the breakfast.

Fast check in and check out. Even though the hotel is high rise there are three very fast elevators so there was no inconvenience. The interior feels recently renovated and very clean. Minor downsides are slightly low water pressure and a somewhat noisy heating system but at this price it is hard to find a better hotel. Excellent breakfast and outstanding value for the price.

Staff was amazing the rooms were so clean everything you need in a great location I'll definitely go back

The room is spacious. Breakfast is delicious, with several meal options. Hotel’s location is the best. It is a walking distance to Broadway shows , NBA store , Times Square, etcetera. The staff are very helpful and courteous.

Comfortable, easy check in. Great location

Clean room, friendly staff, breakfast was good

Overall very good experience. Long waits for the Elevator was the only issue.

helpful. Only downside was the elevators. You need to be very patient to get one.

Nice hotel, nice location and friendly staff.

Yes

The room was very clean, the bed was very comfortable. The bathroom was a nice size considering you’re in a hotel room in New York. The front desk staff were very friendly and helpful, especially when we needed to store our luggage before we could check in. Joseph made sure all our needs were taken care of. When we requested items for the room like additional pillows, they arrived while we were gone. I would definitely stay there again.

호텔은 깨끗하고, 스텝들도 친절했습니다. 아침 조식을 포함한 가격으로 주변 시세를 비교했을 때 가성비 높은 호텔입니다.

Everything was terrific

Location was absolutely perfect! The room was nice and clean and the bed was comfortable. I was able to check in a little early and the staff was really nice . Would definitely stay here again.

Nice room great location

I enjoyed the room and the friendliness of the staff.

Our stay was very good. Staff was very helpful and kind and the room was spotless clean.

Yes the room was spotless but we were there less than one day so I can’t comment on the staff.

Everything was great!

Very clean, nice and free breakfast, perfect location

Clean, easy check in, comfortable beds!!

The room was clean. The view (we requested a higher floor) was fun (snow in the city is so lovely!). The staff was very thoughtful. And the beds were comfy!!

We love our stay at the hotel, the bathroom was spacious and modern, Front desk staff are excellent crew and the buffet breakfast was superb. We’d like to come back again.

Very clean, great value for the location. Would absolutely come back.

The only thing missing was a mini fridge and a microwave.

Very nice hotel, great location. Front desk staff was extremely friendly

All was good. Breakfast could be a bit better.

Clean room. Great location. Staff courteous except lobby security guy who gruffly demanded our room key while we were sitting there waiting. No explanation.

Staff was extremely friendly and helpful. Loved our stay.

Rooms were clean and very comfortable!

Staff was courteous and prompt. Room was very nice and clean. Price was fair and their breakfast was fresh and a nice variety of options.

The pillows are the best, it’s great when you don’t have to bring your own. The breakfast was a very good variety for everyone and it was delicious, super value. Thanks, we will be back!

Wonderful experience at this hotel. Convenient and easy, very clean, super friendly staff, great location. Free breakfast which we did not have a chance to experience, but this is a great touch!

Concierge was the best! Very friendly staff

The room was clean. Every staff person was kind - all seemed a little overwhelmed. The breakfast was made maybe for children.

Great staff

Yes good room but need better room services

Yes, staff was courteous. However on two occasions, when I and other customers were at the front desk we were told that they were very busy and asked to please wait 5 minutes to be served. That's a bit unacceptable. One time maybe, but multiples times indicated maybe they are understaffed. I could have been in a rush and needed my concerns addressed immediately.

The hotel was nice, and the location in Midtown Manhattan was perfect.

Great staff, clean comfortable rooms, and a nice full breakfast is included. It is centrally located within a short walk to Times Square and theaters. I highly recommend this hotel.

Great place and the breakfast was yummy

Great location, staff were attentive and polite. Had a bathroom issue but was resolved immediately! Rooms were tiny but modern, clean and great amenities! Great for families with kids

Room was clean, everyone was very helpful and polite. Very good location. Breakfast was decent.

Super friendly people and the breakfast was great

They did not have the room ready and it was after 3. I stayed for 3 days and house keeping NEVER came eventhough it was requested every day. Would not reccommend.

our room has a good view of the city. Staffs are nice and kind.

The room was clean, however we found a strand of hair on a pillow. Besides that no other complaints.

The staff was great and the location is good. The breakfast is not good and the elevators are very slow. There are not enough elevators. You can wait a long time to find one not full. I’d recommend booking a lower floor so you can take the stairs. There aren’t enough blankets and bedding - it’s pretty sparse. Otherwise it’s ok.

I would totally recommend this hotel. The staff 20/10 super nice and attentive. The breakfast buffet offers omelets, waffles, meat, corn flake, oatmeal, coffee, juices, bread, etc. Amazing location near Bryant Park, Times Square, Lyrics Theatre, Port Authority Bus Terminal (if you traveling using Newark this is a must). Everyone is so nice. The lobby smells SO GOOD all the time. They offer luggage drop off. Just book it, you are not going to regret it.

Location

Room was excellent and the staff was amazing professional

Great

Bien conveniente, super biwn ubicafo, desayuno gratis, limpio, bien amplio, todos los dias te limpiar la habitacion, etc

Great staff great amenities

Clean and comfortable room with great quality toiletries etc. Beds were very comfortable. Great television access.

Amazing view great staff and breakfast

Every thing was perfect

My stay at the Hampton Inn/ Times Square Central was outstanding. The staff was super friendly and very helpful. The room was clean and very cozy. Breakfast in the morning was a plus. Location of this hotel is a 10.

We loved staying at the hotel. The service is wonderful and very friendly. The room service is impeccable. The service from the reception staff is perfect.

Staff very courteous! 😊

Good location

Very nice staff, we checked in late and the staff was welcoming and accommodating

How close it was to the stores

The employees were so courteous. From the security guard at the front door to the front desk everyone was the best.

Staff was amazing. I Arrived early and my room was already ready.

The people were great . The room was perfect and the breakfast was great.

The room, staff, location were all perfect. We'd definitely stay again, even got us a deal on a car back to the airport.

The elevators were not all working and alwaays had to wait.

Yes

The room was very nice. In close walking distance to all the things! The staff were very nice and helpful

Very clean and staff was all great!

Location was great and staff was very friendly

Clean, had everything we needed, everyone super friendly, great breakfast. Room was just a little cold but we were here through the blizzard so that's hard not to have happen. Surprisingly quiet even on the second floor street side.

Staff was friendly and helpful! Room and hotel was clean! Location great!

Everyone was so nice, especially Brian at the front desk! He went out of his way, above and beyond to make our daughter’s 15th birthday in New York, extra special. We cannot thank him enough! Would definitely recommend this hotel because of the friendly staff, location, breakfast.

Location is brilliant, close to all major metro stations and times square.. Hotel room was great, no issues at all. Added bonus was hotel allowing me to check in a couple of hours early! Would definitely recommend this particular hotel over other Hampton Inns in the area and other hotels.

I’m giving this breakfast a four star because it was certainly adequate as far as breakfast goes at this level of accommodation. It was enjoyable and had diverse offerings.

Too busy hotel.

Hotel is excellent with breakfast, location, nice workers, clean room. I recommend it

Brian gave OUTSTANDING Customer Service. I Really enjoyed clean room & breakfast.

Every desk agent I spoke to was friendly and helpful. The location of the hotel is great, central to everything there is to offer in Times Square and walking distance from all the restaurants and stores we wanted to go to. The room was very clean, room service visited every day. We were given extra towels and laundry bags when asked and the heat/thermostat worked pretty great considering it was very cold when we visited. The lobby was always clean and even though there was a considerable amount of people going in and out at all times of day and night, there were enough elevators to handle the foot traffic and we heard zero noise except for the occasional firetruck going down the street. There is a 24/7 coffee and fruit infused water bar in the lobby which was very convenient. It was also very nice if the desk agent to give us a snack and water bottles free of charge upon check in. The breakfast was okay, but considering you get what you pay for, we were prepared not to be impressed. There are plenty of places to grab breakfast and good coffee within walking distance if you’re picky. Also, our room was large, there was plenty of space to move around as both myself and husband are large bodied. I had no qualms about this hotel and would love to stay again in the future.

Excellent service and amenities in an unbeatable location. Highly recommended!

Great location. Clean room. Friendly staff.

Very nice hotel close to everything

Room Neat and clean. Daily breakfast excellent.

Great location , friendly staff & clean room!

Staff were great. Room was fine. Shower good. No fridge in room. Good value for location. Breakfast was fine not many healthy options, staff there were also great continually keeping everything filled and ready for the masses. Lifts can take a while.

Clean room

Great location, wonderful staff and nice newly renovated rooms

Staff was great and very helpful a the location is really convenient. The room was clean and a decent size. Overall very happy with our stay.

Great location and rates. Above average sized rooms for NYC. Few properties with breakfast included.

Friendly staff super helpful and attentive!

Overall, I was disappointed. We did not receive the room that we booked. First, we called downstairs and were told we would get a call back. 10 or more minutes pass and nothing. We then called again and were put on hold, just to be disconnected. We went downstairs and when we told the front desk agent he just stared at us and didn’t say anything. He then handed our room keys to another agent who was on the phone. When she got off the phone they talked to each other about our concern instead of us, who were standing right in front of them. When they addressed us, they blamed in booking through a 3rd party app- which doesn’t help anything and just made me feel less than. We were offered a later check out time and a snack. The whole point was to have a staycation with one shared king bed to celebrate my boyfriend’s birthday. I live in NYC and would have found another hotel or maybe even stayed home. I’ll give them a thumbs up for comfort and cleanliness but the customer service was non existent. I hate complaining because I am also in the service industry but that’s why I do better with my guests.

Spotless. Courteous staff. Fabulous amenities. Delicious breakfast. Very skilled front desk staff -

Clean room, on the small side but had everything you needed. Only downside, the heating system is noisy. Great view of the city.

Sincere thanks to the staff for the wonderful hospitality during our stay. We were visiting my daughter at Columbia, and upon returning to our room, she was surprised with chocolates, a balloon, and a handwritten note congratulating her on her record-breaking basketball game earlier that day. This thoughtful gesture truly meant so much to our family. Rakib was very attentive as well and made our stay even more enjoyable. We very much look forward to returning in the future.

Clean room, comfortable bed, great shower. Absolutely excellent staff: BRIAN, NEYALI - FOOD PREP STAFF was attentive, breakfast was a wonderful selection. This is a great value+ in a great location

Very friendly staff, great fast checkin process, good breakfast, good location

Excellent customer service!

rooms were clean, coffe in lobby was great. Breakfast was very crowded

Sonnie and Eddie were great! Clean hotel, great location, and spacious rooms.

The breakfast was surprisingly good. Would stay here again.

The staff was rude, the room was too small, and the necessities were missing in the room. Didnt seems anything close to being a Hilton. Breakfast items were limited. No one helped with luggage, and no cooperation was extended for early check-in. I didn't feel right about Expedia's recommendations. Not worth spending so much!!!

Nice place

Quiet room . We will stay again .

The front desk staff were very pleasant, helpful and professional.

Romeo was so rude and is very unprofessional. He needs to learn customers skills. I was giving bad information by the front desk clerk. It was clean but poor customer service.

Clean and greater staff i really recommend it ❤️

Excellent value. Friendly staff, nice room, breakfast included and walkable to so many sights and restaurants

Great location and low noise level on W41st. Our room was very clean, the staff was very friendly and the breakfast offerings were more than enough to start our day. Thanks!

I give him a 10 out of 10 in everything.

Room was great, staff friendly. Ran out of breakfast items, milk and juice juice daily.

Excellent service

Clean

Great location. Friendly staff. Rooms are decent

Would stay again at the hotel. However, waited at times too long for an elevator because it was crowded.

Room was clean and modern. Friendly and helpful staff. Perfect location to be close enough to time square yet was quiet at night.

AC worked great. Excellent breakfast options. Friendly staff. Perfect location.

Amazing view, and great staff.

The room was clean, staff very friendly, breakfast wonderful. Will definitely stay again.

Room was very small and didn’t have any space to put luggage. Elevators took 15+ minutes to get to lobby. Breakfast was only okay.

My only want- the safe is on the floor and it was hard to see and operate. It would be nice to have it located in a more accessible area in the room.

Excellent stay overall. The room was very clean and comfortable, and the staff was friendly and helpful. Breakfast was a nice bonus, and the location made it easy to walk to Times Square and nearby attractions. Highly recommend this hotel.

The room was spotless and the staff were excellent. Especially the door bellman.

Some courteous, others not

Staff was excellent n the breakfast was just so yummy. I told all my friends n family about my stay and recommended to book a stay. Thank you so much!

Very walkable location.

Clean, staff were friendly, free fridge for breastmilk storage, free breakfast was great, and location was perfect!

Everything with this property was excellent.

I appreciate how conveniently located this hotel is to Times Square.

Staff was really great and the location was amazing!

Very nice and very clean and very professional and nice

Room was great!!! Clean and very much 10/10. Staff were welcoming courteous and very helpful.

Yes, my room was clean and the overall services was excellent. I will stay there again! Thank you

Breakfast was amazing and overall crew was amazing highly recommend.

Friendly and very nice

Great staff, very friendly and helpful. Breakfast was great. Rooms very nice. Great location.

It smelled wonderful, but I did not eat.

Clean and spacious room. Conveniently located. Breakfast included.

We were told by Expedia that we would have a view, fridge and microwave. We didn't.

Yes

I over pay for a small room, breakfast was only pork , this hotel was for me negatief

Everything was wonderful . Especially the location !

Carts to help with carry-on luggage, assist lance to the understand process of being a first time, first class travelor

Rude front desk staff

Clean room, great location, good coffee

Good

The hotel is located in a very convenient area. There is cheaper parking just 3 minutes away, and Times Square is only 1 minute away. Madame Tussauds and Target are also very close. The hotel is clean, the staff is kind, and the breakfast is fresh. I think I would choose this hotel again for my next trip.

Everyone of the staff members were so helpful & accommodating to our group from the time we arrived until we departed. I want to give a big shoutout to Nateli who worked the front desk. She had the sweetest disposition and always acted like she really enjoyed helping everyone with a smile on her face! There were several others like Nateli but I didn’t get their names. We enjoyed our stay and will be back if we’re ever in that area again!

Cle

Breakfast below par Coffee in the atrium was out most time

Great stay, great location!

Excellent location | Clean | Would stay here again!

Everything was good & satisfactory

good

Amazing

Hotel facility and the room is very clean and the breakfast buffet is nothing special but convenient. Room is very small compared to other hotels I stayed.

The room was clean. I wouldn’t go so far as to say spotless, but it was clean. The staff was very nice and helpful.

Excellent and easy app

The room was very clean. The breakfast was great and had a good variety of options each day. The only downside is that there was no on-site parking. The parking ramp is about a 5 minute walk, but the hotel does give a discount on the parking rate. Parking for a large SUV was $63/24hrs. The location of the hotel is right in the middle of everything though! They also have security at the entrance which was nice to see.

Every tings was good but only breakfast needs hot options for no pork eaters.

Place is nice. Breakfast is nice. Misleading listing, unwilling to remedy or refund. Not a very helpful staff in any way.

We had a confirmed reservation through Expedia, and only hours before check-in my husband called to confirm details. That’s when the manager, Genesis, told us there was suddenly a “payment issue.” When my husband understandably became upset, because this was the first time we were hearing of any problem… she laughed at him and spoke in a dismissive, unprofessional manner. She then threatened to cancel our reservation, and without warning, actually did cancel it. We were never told the cancellation occurred. We only found out after calling Hilton corporate, who confirmed that the manager herself had canceled our reservation. By that point, we were already in New York City with a child during peak season, with no affordable options left. This experience caused extreme emotional distress and financial hardship. A manager’s role is to de-escalate and help, not mock guests and leave families stranded. I have never experienced such unprofessional behavior from hotel management, and I would strongly caution others before booking here.

Hotel is a perfect location and very nice. We will go back and my wife is very picky.

Poor breakfast

Breakfast was typical but a good variety. Great coffee.

I enjoyed staying here very much. The location cant be beat and the staff is helpful amd considerate.

Enjoyed my stay

Very accommodating.

Everything was perfect, room was clean, staff were amazing since the check-in.

The hotel was overall great. The staff were all very friendly. The breakfast didnt taste that great but there were some choices. We will stay here again when we come back to NY

Room was clean, service was good, location was great and breakfast was great as well

Location was great, hotel was clean and updated, decorated for the holidays.

The room was clean and larger than expected. The front desk staff was friendly. The bed was very comfortable and the tv was great.

Room was spotless andsmelled good, great size not too small. Check in was a breeze and check out. We missed breakfast, maybe next time. Staff good customer service.

Upon check in we noticed righr away the shower was not draining. The TV did not work, and the lightening by the front door did not wrong. After we checked in I received a text asking how our room was. I responded asking if they could fix our TV. I was told they would shortly. After we returned to our room later that night, our TV was still not fixed. I responded again asking if someone could look at the TV. It took two whole days of back and forth texting with the hotel to have our TV repaired. I spoke to both Camille and Eddie several times who told me this would be resolved. It was not repaired until the last night of our stay. An “engineer” had to come to our room, spent over an hour repairing the lighting by the door and the TV. On the day of check out, I spoke to manager Daniel who said he would “comp our stay” for the ongoing continued repair issues for our room. Daniel has not gotten to back to us or refunded our stay. Do not stay at the location. Staff will over promise and not deliver on their word.

Hotel was nice

Friendly and welcoming. Amazing city view

Great service and really peaceful. Did daily new towels and sheets. Have affordable black out for transport to the airport.

Rooms were clean, staff was very helpful

Heater in my room was not working. Requested extra blankets which were not warm at all. Towels in bathroom could be improved, very stiff.

Check in and out was easy. Very clean rooms. Great location, very close to Time Square

Spotless rooms, everyone nice and helpful. Loved my stay.

My son and I stayed overnight. The room was nice and we had a great stay. The only problem I had was that the fan in the bathroom didn’t work. We checked out the next day. An hour later I realized that we forgot a bag in the room. The staff got right on it and we did get the forgotten bag that had souvenirs from the play we saw the night before. What a relief. I would definitely stay there again.

Room was clean and comfortable. Location very convenient to Times Square. While we were happy to see they offered a breakfast buffet, it was the the usual motel fare. We would definitely stay there again.

Excellent! Rooms were spacious. Housekeeping and the staff were amazing! Hotel breakfast, coffee, and water in lobby were wonderful! Will stay again!

Rooms were very clean and all of staff friendly and very helpful.

Welcome water bag on check in for members! A great work trip. Friendly courteous staff and security! Beds were comfortable and rooms spacious enough! Good walking distance to Times Square attractions, Bryant park, etc.

Clean room, friendly and helpful staff, quality amenities, beautifully decorated. Will stay again!

Yes, the room was clean and the staff was very helpful. However, for three people the room was very tiny and cramped. I couldn’t believe I paid $600 a night for a broom closet!

The room was clean and the stuff were friendly.

Nice and clean hotel. The staff is great from the breakfast team to the housekeeping staff, everyone was so kind and helpful. I highly recommend this hotel.

Very convenient travel to and from. Very helpful staff. Enjoyed our stay for the Macy’s parade.

Great stay excellent location comfortable bed

The hotel has all the amenities. Spacious and very clean rooms, comfortable beds and pillows. I love this hotel because you can find everything you need for a perfect stay in Times Square area and close to Broadway. The staff is very friendly. Breakfast is excellent! It was a great choice!

Good hotel for quality price

Highly recommend it. But a small issue is that the elevators are extremely busy in the morning !

First time in New York. The staff at the front desk were very friendly and helpful, made us feel welcome at all times. The hotel is steps away from Time Square. It was quiet enough for being so close to a busy area. would definitely recommend if you’re looking to be close to everything. The metro station is half a block from the hotel entrance.

I have no complaints about this location . I would definitely reserve here again !

La habitación esta espectacular. Súper limpio

This was our first trip to Manhattan with our 13 year old daughter and we took the train in from Stamford. We arrived at noon hoping to store our 1 bag for a couple of hours and Eddie was able to check us in early! We were so appreciative of the staff making Madison’s first NYC experience even more special. We will be back for sure!

Everything Awesome!!

Check-in was smooth despite not having the connecting rooms when I initially booked our rooms. Sonnie was quick to resolve the issue and arranged to have rooms next to each other on the same floor. When it was time to leave, Eddie and Joseph were very helpful with arranging ground transportation for our large group to Newark.

Housekeeping left our room door propped open after cleaning. Elevators were slow, staff was ok but had a pushy doorman trying to sell us on their car service even after we confirmed we had a ride. WiFi was spotty and not a great place to take work calls.

We had a lovely time at the Hampton Inn, it had everything we needed, very comfy bed, hot shower, free tea and coffee in reception and coffee maker in our room. Large tv, iron, ironing board and safe. Very close to Times Square, Bryant park and subway station. I would recommend this hotel and would stay here again in the future

Overall it sure was nice and comfortable,

Great service

Clean room, great location!

Clean room, great breakfast!

Our room was freezing. I asked for service 2xs and the opportunity to change rooms. No help!!

Excellent

Excellent

Staff were very pleasant, the bed comfortable, the breakfast very good

Do

It was great

Perfect location for a New York City vacation!! Professional, friendly staff! Clean, quiet rooms. Free breakfast. Snack market. Daily texts reminding us that they were available to answer any questions or assist with anything we might need! They even arranged a driver to take us to the airport the morning of our departure!

❤️❤️❤️❤️

Staff is helpful and breakfast is more than adequate.

Clean great service good coffee good location

Room was spotless. Very friendly staff and the hotel was right in the middle of everything!

Management would not work with us on changing the dates of our stay. Very disappointed and will never book with them again. Price of room was insanely expensive.

Great room and great staff. Fantastic breakfast! Heart of Theater district. We will use them again!

Everything was great!

Good

Clean room. Very friendly staff

We really liked our stay at the hotel. We travelled as two families with five children including two infants. We stayed for two nights at Times Square. The only thing I did not like is that the rooms did not have a microwave. I had to make multiple trips to the lobby to warm up the food and especially milk for my children. Otherwise the complimentary breakfast was the best and prepared well. Front desk staff and housekeeping staff was very helpful.

We stayed for 4 nights , a month before our trip we asked for al early check in with an option of paying extra fees because we flew for 15 hours with 2 kids , unfortunately our request was not taken seriously and we had to wait 7 hours to do the check in at 15:00, the room service was so poor and they didn’t really clean anything, , one day we asked them to come back cause when they came the kids were sleeping , we were told by the reception that they will take care of it , after coming back to the room at 21:00 we noticed that no one came. The location was great and had a lot of near attractions , the staff in the breakfast area were do kind and friendly!!

The breakfast was minimal but nice. The man guarding the door at one point offered to give our children some gifts out of little treasure chest that they had and that was really sweet. Negative- the beds were not queen sized as booked and paid for. When we brought it up the woman at the front desk said "all of our beds are queen sized" which is just false. We measured the bed and it was a full, even though we have a queen sized bed at home and I knew it was not a queen sized bed. Also there are no staff elevators. The first morning we waited over 30 minutes for an elevator for breakfast. When I called the front desk to ask if this was normal the person at the front desk responded that yes it can be normal and that "that is why people usually request lower floors in the hotel" but this was not in any of the booking information that I received. Overall: I would definitely stay here again. I wasn't upset about the quality of the room or anything like that. It was more just like the idea that I wasn't getting what I paid for in some ways and then you know the pro tip about booking a lower floor. Obviously that would have been helpful to know in advance.

Great hotel in a great location. Definitely will stay here again.

Spotless room, amazing staff,

The staff was great. They where very kind and helpful. We loved the bag check service and the front staff. My only complaint was the towels smelled funny and the soap wasnt full. The room was very comfortable though and the location was exceptional.

Great location in Time Square, but far enough off the main drag that it was quiet. Reasonably priced for such a central location.

Very clean and updated. The staff is very friendly and helpful. I 100% recommend staying here.

Great location, decent breakfast, and clean rooms. Staff very accommodating.