Hudson Yards Hotel

Nothing, no WiFi in my room wouldn’t switch me. Staff was rude and unprofessional

Suggest staying in Chelsea instead or soho or lower east side.

The hotel is well located within the reach of Hudson River piers, now a very trendy area, at the moment, with a younger crowd into fitness. I'm afraid I've noticed that the hotel's proprietor should take more care of rooms repairs, and well maintenance of the hotel overall. It's been nicely decorated, but services like wifi and local NYC tv channels were poor at times. Overall the staff were very attentive and keen to help, with any of the guests staying issues arising. Certain requests from the guests , should be more heard and acted upon. For instance, if the guest asks for the room to be cleaned at the early opportunity, it should be done accordingly. Apart from that, it was a very nice and confortable stay that will be repeated. Another annoying thing was that the smell of cigarettes smoking in the evening was intense. Should not be happening, as the premises are smoking-free and should be monitored more intensely. I suffer from respiratory issues and it was not pleasant. Moreover, I was told that there was a 'restaurant' annexed that was closed. It should be a good idea to reconsider franchising the empty space, to offer guests the chance, at least, mornings fresh brewed coffee or tea, and some bakery delicatessen that always embellished the guests stays. Well done and keep the good work, you have a good product there.

The room was not as pictured. This"hotel" was a partially renovated motel... If you like luxury stays this is not it.. it's more like a brothel in Amsterdam..

Old building poorly maintained. Room was very small and poorly laid out

Hotel was clean and cozy. My family of four were comfortable a little small but understandable considering we were in New York. Only dislike was they never went by to freshen up the room to throw trash or bring fresh towels. Other than that all good. Would stay again.

Spacious. Friendly, approachable, and helpful staff. 3 blocks from Subway . Patio space is very nice. Good breakout space without leaving the hotel. A/C was excellent. Overall one of the best stays I've had in NY.

Exceptional

Nothing While I paid for a "superior king" room, I got a double bed. No coffee maker, or even plastic cups to get a drink of water. The window shade (entire width of the wall) was broken and could not be lowered or raised. TV did not work at all. Wifi password given to me was actually an email address. No closet, desk, or chair. The door deadbolt was dysfunctional - could not lock it at all. Very thin walls. Bed was terrible - just a double mattress thrown on top of a metal bed frame that squeaked with every turn.

Exceptional

The WiFi was bad..

I wish there was an ice machine on the second floor and sun shade umbrella in the yard at least on one side

The rooms are small, but beds were all we needed. Bathroom sliders were difficult to open and close. The beds squeaked and were hard. Biggest issue was the ants…our room was full of them.

Also, there are mirrors in the showers

Bad

Great location, good size of the bed Ants in the room, WiFi not reaching the assigned room, shower not having a door

Poor

Great place, right by the piers. Perfect for our Hyrox stay.

.

Our TV didn’t work. The fridge wasn’t plugged in. We asked for help with both and no one came up. Then we asked again and someone did come to help us and there was no Firestick in the TV so we couldn’t use that. I also think there should be more than one tiny trash can. It was just the one in the bathroom.

This hotel is great for a one to two-night stay especially if you are wanting easy access to Hudson Yards. Although it's darkness and unique style can come across as not as welcoming the staff were polite and helpful when needed. They do also hold baggage in a secure room which is nice since checkout is decently early. Overall satisfied with my stay.

Beds were not comfortable and gym floor was disgusting

Property not even close to what is pictured in the hotel listing.

Location is great, staff is very friendly and helpful, nice public areas open and closed inside the hotel, comfortable gym. We have enjoyed our stay there! Thank you, Hudson Yards! The biggest disappointment is the WiFi. The first 3 days, it did not work at all. Afterwards, it worked okay in the public areas, and very slow in the rooms.

Location was good, only a 20 min walk from where I needed to be. The hotel lobby was nice and clean, the staff was friendly and helpful. Bed and pillows are very comfortable, we had a restful night. Good shower and clean bathroom. The clothes rack was very cheap plastic, something that looks like it came from the cheap bin at IKEA! It really detracted from the decor. There were small AC units in some windows facing the hallway that blew hot air into the hotel, and the doors to the terrace were open on a hot 90 degrees day, making the whole way to our room a hot mess. It’s a shame, because these details really bring down the overall aesthetic of the place.

Habitación demasiado encerrada, no tiene vista hacia afuera

The staff seemed to be not very helpful and not very accessible at this location. They insisted that they could not find my reservation, even though I showed them the reservation confirmation and my name matched, causing a huge destruction in my travel. The rooms were nice and the bathrooms in the rooms were nice. The facilities were decent, however, the public restroom on the first floor was not clean at all and seemed to be utilized for some non-hotel guests “getting ready” spot. Not many amenities is available to use, but overall, I’m not sure if I would recommend the hotel to friends and family nor would I use this location due to the staff.

Room clean, friendly helpful staff, AC kept room cool but the noise was too loud, great location.

Budget-friendly hotel in a great location for HYROX events at Pier 76. Don’t expect many in-room amenities—some rooms had no refrigerator, and there was no microwave or hot water available except in the lobby. Early check-in wasn’t available. The bathroom appeared recently renovated/modern, but drainage was slow. Overall, not a luxury stay, but the casual atmosphere/patio, clean room, and convenient location made it a good option for race weekend.

shower was pretty dirty, the wifi was down on half the property so we couldn’t use the tv and low connection on our phones, when we put the please clean room sign on the door the only made our bed 1 out of 3 of the days. Staff was nice but wasn’t to helpful when it came to the wifi problem. overall cheap stay so can’t complain about to much.

Honestly I don’t appreciate that Expedia rated this place under the 4-5 star list when you filter hotels. This places true rating is 2 star and it almost made me wanna cry when the photos made it look way nicer than it was. The pool table area also doesn’t have all of the correct materials to properly play a single game. There was barely any space to store clothes properly. Lots of room space with no furniture. The rooms with furniture look like it came from the Dollar store and broke apart after trying to put a few items on it. I’d never stay here again unless it was the last hotel available in the entire city.

room and everything is very below mid, but decent location.

Clean, quiet, excellent location! We’ve stayed here before and I’m sure we’ll stay here again.

OK hotel, we’re having a couple of issues during our stay: the Wi‑Fi hasn’t been working properly, and the room floor wasn’t cleaned well.

The staff was great and helpful. Thank you! The rooms were ok. Kinda dingy, not particularly dirty, but not super clean either. We had a mini fridge, but no microwave or coffee maker. We enjoyed the courtyard spaces and the open hallway layout.

The room was dirty, and no one was around to talk to.

⭐⭐⭐⭐⭐ As a member of the media & press for international productions, I’ve stayed at many hotels in NY. Hudson Yards Hotel has become my absolute favorite spot in the city.From arrival, the experience was seamless & welcoming. A truly calm, quiet atmosphere rare in NYC. The front desk team stood out, especially Simone, who was warm, professional & incredibly attentive throughout my stay. Terrance was exceptional as well, kindly assisting me w/ multiple heavy suitcases while I was in the middle of a video prod for celebrity clients. His support made everything easier & stress-free. Tisha was also wonderful, so kind & uplifting. The garden is a beautiful area for relaxation & feels even more peaceful after a long day.The hotel itself is simple, elegant & comfortable, never ostentatious, just well-designed for both business & rest. My room was beautiful spacious, clean & featured a very comfortable king bed. Perfect for recovery after long prod days.What I appreciated most is the balance: excellent value, quiet environment & a location that feels more refined & peaceful compared to Times Square often too noisy for my work.Hudson Yards Hotel offers a rare combination in NY professional hospitality w/ Simone & genuine kindness from staff, & a relaxing environment that supports both business & rest. It’s efficient, calm, & consistently well managed, w/a team that truly makes the difference.Highly recommended & without question my preferred stay in NYC. I look forward to returning.

⭐⭐⭐⭐⭐ As a member of the media & press for international productions, I’ve stayed at many hotels in NY, & Hudson Yards Hotel has become my absolute favorite spot in the city.From arrival, the experience was seamless & welcoming.A truly calm,quiet atmosphere rare in NYC. The front desk team stood out, especially Simone, who was warm, professional & incredibly attentive throughout my stay.Terrance was exceptional as well, kindly assisting me w/ multiple heavy suitcases while I was in the middle of a video prod for celebrity clients. His support made everything easier & stress-free.Tisha was also wonderful, so kind & uplifting.The garden is a beautiful area for relaxation & feels even more peaceful after a long day.The hotel itself is simple, elegant & comfortable, never ostentatious, just well-designed for both business & rest.My room was beautiful spacious, clean & featured a very comfortable king size bed.Perfect for recovery after long prod days.What I appreciated most is the balance:excellent value, quiet environment& a location that feels more refined & peaceful compared to Times Squar often too noisy for my work & downtime.Hudson Yards Hotel offers a rare combination in NY professional hospitality w/ Simone & genuine kindness from staff, & a relaxing environment that supports both business & rest. It’s efficient, calm, consistently well managed, w/ a team that truly makes the difference.Highly recommended & without question my preferred stay in NY.Lk forward to returning

good walking distance to where we had to be, not too busy but close enough to time square Our toilet buttons was broke. The handle that locks on top of the door was completely snapped off and the TV was broke.

Location was very good. Anyone can travel most of the attractions by walk or subway easily.

The location, while nearby major attractions, is still in a subpar area. The internet also wasn’t working for our entire stay until the very last day.

Bare bones hotel. Staff was unhelpful. Very outdated. Good place to stay though for the price…just don’t expect much. No coffee in hotel or in room!! That’s huge

Had a nice spacious room and bathroom was larger than expected. Mattress wasn't too bad Bathroom door handle kept breaking off

Good price for the location and room size. Comfortable bed. Cleanliness of room was a 3 out of 5. Not terrible but not great.

Very cool vibe. Loved the center outside courtyard. Everyone was very helpful and friendly

Very cool vibe. Loved the center outside courtyard. Everyone was very helpful and friendly

Room was comfy and good, front desk staff (Sunday evening) was awful. No sympathy for my concern. Horrible WIFI and didn’t realize until another guest saw the same thing on a review. I asked to speak to a manager and she didn’t care..

Location was fantastic and the lobby was dark with an optical illusion hall way. Everyone stayed to themselves and respectful.

Exceptional

I didn’t notice the door to the room had several gaps, not a huge issue, but notable. The AC was also fine but extremely loud. Again not a deal breaker but one night I just turned it off so my sleep wasn’t disturbed. Would likely stay here again at some point though!

Okay

Nice and clean good area Air conditioning

Nice and clean good area Air conditioning

Very good

Great value and easy parking across the street.About 6-7 blocks wLk from Hudson Yards though.

Big comfy room. Nice location.

Do not waste your time or your money. What a waste of money. The location was great but the hotel itself was ugly and no window view of anything!! The point of New York is to see the city and we were left with no views. There was nothing nice about this hotel.

Estuve alojado en el hotel 5 noches y 4 de ellas no tuve Internet en la habitación. El personal muy amable pero es extraño.la demora en el arreglo . Solo había Internet en el lobby. De resto, es un buen hotel, bien ubicado y cómodo para lo que se necesita en NY.

Convenient location. Clean. Economy hotel at midrange price. Fine for one night. Some friendly staff, some dismissive. Would not stay again.

The hotel had a beautiful out patio with chairs and tables ...I wish we had stayed more then one night so we could have really enjoyed it.

Weird low vibration either caused by the area itself or the buildings' AC systems - quite difficult to sleep with this.

Bad

Perfect location, the Vessel and High Line with numerous art galleries are at the walkable distance, several minutes to the Broadway theaters, plenty of cafeterias in the area for a nice breakfast. Weird low vibration either caused by the area itself or the buildings' AC systems - quite difficult to sleep with this.

Second time here, before it was under a different name. This time around my stay was more positive. A few issues I have are the hotel seems lifeless, no flair, just a room to sleep and the room barely has anything. Secondly, having to put a $100 security deposit is wild. Other than that it was a decent stay.

Room was extremely hot AC did not work, other than that it was a really nice hotel !

Staff is friendly and helpful, and someone is there 24/7. The room is good enough if you’re just using it as a place to sleep. No room service for food. The bed is not very comfortable, it was hard and you can feel the springs. Because the hotel is older, there were ants that were coming in from a crack in the bathroom, it’s wasn’t an infestation but I saw a few that came from and went into the crack. I had some bug spay so I sprayed the crack and it kept them out for the next few days. The owner was changing the internet so we couldn’t connect to the WiFi. The front desk had a QR code but I still wasn’t able to connect. The front desk staff said some rooms had the WiFi and some didn’t, our didn’t so we couldn’t connect to the tv the entire duration of our trip. Wasn’t that big of a deal since we only used that room as a place to sleep. For the price we paid, it was a good enough hotel that was central to everywhere we wanted to go.

Excellent stay at Hudson Yards. 15 minute walk to both Grand Central & Penn Station. A few blocks from Hell's Kitchen & Times Square. Clean room, spacious with a lovely sunny courtyard. The lobby bathroom was not available sadly. I wish there were water bottles provided at check-in since the water filter was slow/popular. The cleaning staff were very friendly & provided lots of towels/made the bed DAILY! Front desk helped accommodate luggage storage which was excellent for exploring the city after check-out. Would def return!

Its so bad, even though their wifi wasn’t working, they charged me 150$ extra saying we ll refund u the deposit and also give u a 20% discount as wifi isn’t working. Will never recommend this hotel. STAY AWAY STAY AWARE Its so bad, even though their wifi wasn’t working, they charged me 150$ extra saying we ll refund u the deposit and also give u a 20% discount as wifi isn’t working. Will never recommend this hotel. STAY AWAY STAY AWARE

The rooms were dingy, broken down, stained, with a cheap dollar store plastic tubing “closet” and all around very disappointing. The other guests we interacted with all seemed a little off in a scary keep your guard up kinda way. The luggage storage room was not monitored so anyone could go in there and take your bags. The pool table was a used Playboy table with torn felt. I thought the low lighting throughout the hotel was chic at first until I realized it was done so you couldn’t see all the dusty and stained carpeting. Oh and the art in the room was tacky, and inappropriate with a literal half naked girl in panties. The staff were friendly though so there’s that.

The sweet room was poorly appointed. Most things were loose or on the fringe of being broken including the chair the table the couch had stains on it. Everything was loose including fixtures and loss of control. The rating on the website must be bot generated. The Google reviews are more accurate.

Our room never got cleaned the entire time we were there. I put on my door tag for them to clean and i believe the housekeeper flipped it back to dnd. other than that, everything was cool. location was perfect..

Superb

Location and staff great wifi in room did not work, had to go out to a common area, which is nice to work, but other people out there and could not have a business video chat meeting.

The ac worked but the heater was broken

Please trust the reviews. If you don't need internet stay--if you don't mind tons of mosquitos at night--stay. If you don't mind running toilet--stay. THe issues are not going to help a person on a work trip. THe fact that you won't be able to rest well is a big issue. Not only do you wrestle w/ hotel issues--the front side of the hotel is super noisy. Overall, in all my work travel which is quite extensive--this hotel won as the worst experience ever. They really need to consider remodeling and fixing issues that are clearly posted in the reviews. I did read them but kept an open mind because I wanted to cut down on my work commute. I would much rather travel to work the next day and say I got a great nights rest instead of Hudson Yards Hotel. The staff is in a hard position, they already know the hotel is problematic.. Perhaps they can warn to not stay.

A layer of grime on the bathroom fan vent. I cleaned it myself. Staff very nice, but wifi and internet were down our entire four-day stay. Promised a 10% refund which was done immediately after manager approval. Minimal clothes hanging space. Like the location, and the relative quiet, even though facing 42nd street. No on-site food, drink or coffee, but neighborhood provided all that.

Internet was not working no coffee on site. It met the basic needs and has great outdoor space!!

Very good

Front desk needs a bit more enthusiasm and interest in the guests. Not sort of . The carpet on the floor on 2 nd floor is dirty, stained and old and needs a replacement. The room was comfortable,but the HVAC system is very loud and needs to be replaced .There was no wi fi for 3 days...They should have had someone in there right away to fix it. I asked for the resort fees to be waived. Not sure what they are for anyway. I will not return. unless the owner really understands and cares. At this point, they don't This is a very well located property. Make it better and more desirable.

Dirty, noisy, small and expensive. All photos online are photoshopped.

- There are no closets in the room, ie no where to hang anything - coats, clothes etc - Our AC was broken. They preemptively placed a fan in our room and then were surprised we reported to hear it wasn't working. - No extra toiletries provided the entire stay. We would call the front desk and request and they were never brought. We ran out of TP. - The hotel very dark and out of date. - They wanted to offer us a financial compensation for the wifi outtage but said they couldn't because we booked with Expedia. - Several blocks to train stations.

Air-con did not work or the fridge not fun in a heatwave .. electricity in the room was not great .. didn’t like the baggage man demanding tips Luggage man demanding tips

Close to Javits and Times Square

not a lot very basic

Basic amenities missing the room. No hangers, no closets,no place to hang the hanger after they gave one. I used the hangers by the door hook. No iron or ironing board, you have to ask for it. Television is not working because no internet. The TV only show that it is not connected to cable. No internet, l have to use my phone data. The staff says they are going to fix, but was never done.

Noisy AC, unauthorized charges, no WiFi.

We checked in to find out the sink in the bathroom would not drain and the TV didn't work. There is no phone in the room so couldn't even call the front desk. Came down to tell them and the sink wasn't fix until the next day after asking twice. The room overall wasn't clean and staff unresponsive. I wouldn't not recommend this place.

Exceptional

Bad

Superb

TV cable internet didn’t for the entire stay. Not clean overall. Dirty sheet (sheet has stain) and bathroom, the matress is deformed, the only plus side is the friendlyness of the staff.

Does not have ac so I was freezing the whole night. Staff didn’t help if you ask for anything, not clean floors on the room, internet doesn’t work

Nice

Very patchy wi-fi meant no reliable reception in rooms, no TV ( not a problem for me tbh) and the rooms and public spaces really need decorative attention. It’s a shame because the location is good and - as mentioned - all the staff are absolutely lovely. The owners need to decide whether to stick or twist here. It’s unfair to guests and inconsiderate of their staff who are coping with the blow-back from customers.

Faltó el desayuno

Very nice stay.

Front desk staff were nice. Bed was terribly uncomfortable and the frame crunched and squeaked with every turn. TV did not work and though I requested service, no one came. Lamp was also broken. I heard every door shut and every conversation from people passing by as if they were in my room.

Front desk staff were nice. Bed was terribly uncomfortable and the frame crunched and squeaked with every turn. TV did not work and though I requested service, no one came. Lamp was also broken. I heard every door shut and every conversation from people passing by as if they were in my room.

Dark Hotel, literally dark. No closet, no phone and dirty floor in the room. Water smelled in the bathroom and no television working in the entire hotel. Nightmare

Very good

Really uncomfortable bed. And the 4pm check in time is tough.

This is a really horrible property. TV, AC, and Internet did not function. The front desk is impossible to communicate with and will not assist you. I would typically not write a review but this was a uniquely bad experience. From seeing others' experiences all of these issues must be known to management but they willfully do not disclose them to you upon booking or arrival.

Hotel was very very dark. No WiFi or television in any rooms- which was not disclosed upon check in. I know staff was trying to done

Air conditioning not working

The hotel has potential, but is clearly mismanaged. There was no wifi, so the televisions also didn't work. We were told "the engineer is out today" and "we are waiting for a part," but from the previous reviews it is clear this is a chronic issue. Our AC ran 24 hours a day to cool the room to about 72 degrees (it was about 60 degrees outside during our trip). There was a portable space heater sitting on our desk, so I assume the heat in the room was also inadequate. The room appeared to have been wiped down, but has not had an in-depth cleaning in quite some time. The bathroom in the room had substantial build up in the shower, floor and vents, and the bathroom off the lobby was abysmal.

Ac didn’t work, room smelled like musk. Bathroom was not clean. Basically a motel 8. For the price in NY I guess it’s good. Would recommend staying elsewhere if it’s more than a day. Staff was fantastic, great location.

Clean rooms w/ updated bathroom even though the property is showing its age. Great location to get to Hudson Yards as well as Time square. Staff was friendly. TV did not work and wifi signal can only be reached when near the lobby and not in the rooms, at least where i stayed at on the third floor. Then again I was there to explore NY, not watch TV but would have been nice to check out the local news and shows to unwind for the night.

Well bed was comfortable, and water pressure was good- the only thing that was positive Overpriced for sure. Room was dirty … i walked barefoot after shower and i had to clean my feet again before i left for dinner. No cops in room. Tv wasn’t working. Very loud from outside. Dirty pillows. I had to wait till actual 4pm check in time to be able to bet the rook because nothing was ready clean an available. And after i got my room it wasn’t ready ready.. there was dirty pillows on bed and dirty rug in bathroom left.

Well bed was comfortable, and water pressure was good- the only thing that was positive Overpriced for sure. Room was dirty … i walked barefoot after shower and i had to clean my feet again before i left for dinner. No cops in room. Tv wasn’t working. Very loud from outside. Dirty pillows. I had to wait till actual 4pm check in time to be able to bet the rook because nothing was ready clean an available. And after i got my room it wasn’t ready ready.. there was dirty pillows on bed and dirty rug in bathroom left.

I was most impressed with the friendly and helpful staff!

MY AORST BOOKING IN NYC EVER, THE FRONT DESH PERSON WAS UNPLEASANT OR HELPFUL. I BOOK A QUEEN WITH A TERENCE YARD AND THE FURNITURES HAD BIRD POOP ON IT. THE SO CALL HEAD OF HOUSE KEEPING WAS UNPROFESSIONAL AND MORE TO SHOW HER TITLE THAN ATTEMPT TO HELP OR EVEN TRY TO OFFER TO CLEAN IT. ALL SHE SAID WAS SORRY SHE CANT HELP .IF THE BIRD MAKE MESS AND THEY DONT HAVE ANY OTHER ROOMS

Staff was great. Check in quick and easy check out also. Place was a little beat up but a good cheap place in NYC

Poor

Room was very spacious with a large bathroom with a shower. The room and hotel have basic amenities, but this is no problem as 42nd Street, 10th Avenue and 9th Avenue have everything you would need. The hotel has some interesting spaces, an outdoor seating area, like a courtyard, and also some indoor areas with glass ceilings. It has a modern/retro, quirky design which made it an interesting and pleasant stay.

The only things I had problem with was getting tv and internet connection. Room was amazing .. so big !

I liked the lobbie and how it had a nice pool table, but I didn’t like that the room felt a bit dirty, the wifi didn’t work and because of that the tv didn’t work, they should drop the price of the room if the tv isn’t working. I also felt a little itchy when staying there not sure what it was. I think for the price of the room they should at least have a microwave in the rooms.

Just wasn’t what I thought it would be

Literally close to everything which made the stay so convenient. Smelled great walking in. Super good service. The gentleman at the front desk was very respectful and helpful. Only thing I didn’t like was them locking up the rooftop too early.

Literally close to everything which made the stay so convenient. Smelled great walking in. Super good service. The gentleman at the front desk was very respectful and helpful. Only thing I didn’t like was them locking up the rooftop too early.

Incredible ! .

Beautiful area

Not having a simple coffee maker was not good. My refrigerator didn't work and the noise was a little much. I had a window a/c unit in my room even though I was inside a building which was bizarre. Location, staff and price were pretty much the positives.

Amazing 🌟🌟🌟🌟🌟

Good

Tv in room. 102 did not work.

Gh

The amenities were really not there...i.e. the TV didn't work properly, there's no phone in the room, not enough pillows for each bed... they really need to work on that section amenities

Clean

nothing---place sucks and is dirty. Bed bugs must live this place

Nothing It was filthy there was staff hair left in the bathroom and shower, there was black residue on the sheets, the pillows were not covered fully, the heating and cooling system was extremely hot or cold, the tv was in someone else’s French account and did not work, I asked for the linens to be changed and he threw everything on the floor then put stained sheets on the bed, it was gross the towel bar was broken and dangerous just put aside the sink and I had to go out to get btled water with a lot of sketchy homeless camped out everywhere. There was a large group of minors sneaking in and out of a room on the opposite side of the square 3rd floor and heavy smoking and partying. It was extremely gross and there was a picture of a blindfolded woman smoking which was not so tasteful considering the surrounding and I’m allergic

nothing---place sucks and is dirty. Bed bugs must live this place

The hotel is great, nice location, clean, comfortable and quiet rooms. It does feel a bit empty at the moment and there was no internet or cable TV in the rooms, but a great value overall

Staff members were helpful. Beddings were good but the place needs TLC. The heater was noisy. We could also hear the noise from the streets and activities within the floor.

Very clean but amenities are limited, which is not an issue thanks to the location. Night staff is a little indifferent during check-in.

Pleasant staff No wifi

Friendly staff upon check in, lots of food around area made it easy to navigate my only complaint was trying to get the tv to work

Clean room, friendly staff, easy access to food and other services.we enjoyed our stay

Clean room

Nice

That it has a bed. there is no management, there is no wifi, they don’t clean the rooms properly it was extremely ghetto, the room had a smokers smell yet I never smoked in it and it’s supposed to be a “smoke free” hotel, I had to buy Lysol wipes because everything was dirty and dusty in there

That it has a bed. there is no management, there is no wifi, they don’t clean the rooms properly it was extremely ghetto, the room had a smokers smell yet I never smoked in it and it’s supposed to be a “smoke free” hotel, I had to buy Lysol wipes because everything was dirty and dusty in there

The room was clean and air conditioning was good. The WiFi wasn’t working and cable was unavailable. The drawer on our bathroom sink was not secured and fell out completely.

The room had a heavy perfume smell when we arrived. Found that the shower allows water out of the area and soaks the bathroom floor and the wall. Saw that this has lead to mold issues (hence the perfume). Spoke with staff and was notified that all the rooms are like this.

Very good

Great location. Clean. Friendly staff. The tv and WiFi did not work the entire week. They said they were working on it, but it was never fixed.

Great location. Clean. Friendly staff. The tv and WiFi did not work the entire week. They said they were working on it, but it was never fixed.

Amazingly spartan for nyc prices!

Bien pour le prix, bon emplacement près du métro et de times square pour se rendre partout. La télévision ne fonctionnait pas et la fenêtre donnait sur le corridor, alors nous devions la garder fermée en tout temps pour avoir de l’intimité. Également, il y a seulement une couverture mince sur le lit, donc prévoir une couverture supplémentaire. Sinon, ça allait en général pour un séjour rapide à New York.

Good

I liked the outdoor area and how much space the room is ! The cleaning not the best!

The cleaning not the best!

Arrived to New York around 11 o’clock couldn’t check in until 4 after requesting early check in. Couldn’t get it. Fine. Arrived to the room and as soon as I shut the door I noticed a bunch of dust build up in the wallpaper behind the door(I have pictures of all of it.) Fine. Wasn’t gonna let it bother me. Until I arrived to the bathroom. Mind you I had been waiting all door for this room to be “cleaned” When I arrived to the bathroom there is black mold all over the ceiling. Big spots of it and dust build up on the bathroom air vents. Wasn’t going to let it bother us as we had been traveling all day. Decided to keep the bathroom door shut for most of the trip. I did let front desk know upon check out which she took photos of the photos I took of the condition of the room. Don’t know if I would stay here again. Beds were comfy and clean and location was great.

Very nice hotel in a great location. Far enough from the bustle and noise of Times Square to be a pleasant area, but well within walking distance of all activities. The young woman at the front desk was very pleasnt and accommodating! She always had a smile and a kind word.

It was clean and comfortable. It was just weird that inside the name of the hotel was different

Convenient location Most staff were friendly and helpful Bed was reasonably comfortable Now the bad: Room was at best clean-ish. Dirt and dust built up in corners and every nook cranny etc beyond the high traffic areas. Mold in the shower and bathroom Generally beat up and run down No closet! Just a cheap rack to hang a few items. No in room safe! No phone, clock, coffe machine, etc that is usually found in your average hotel room The horrible: No heat in the room. When I brought this up with the front desk they said they couldn’t do anything “today” but would get an “engineer” to check it out. No one ever came for the entire 3 night stay. They sent up one flimsy fleece blanket. No WIFI!!!!!! The network they tell you to connect to was not available the entire stay. Highly insecure property. Anyone can walk in during day time hours and access upper floors by the stairs without a key/card. Often times we walked in and there were no visible staff, including the front desk. Overall this is a place doing the bare minimum. The fact that amenities that are actually listed as available are actually not makes you feel ripped off. The lack of any pride in the operations and maintenance of the property make this a place to avoid.

The wifi didn't work during my entire 3 day stay.

The room was fine but the AC wall unit was noisy, you can tell it needed some kind of maintenance.

The 1st room was already occupied. 2nd room was hot! A/C was not working. Fixed in about an hour. The layout of the hotel was very odd. Lots of doors. Overall not a horrible stay.

Nothing Dark room, tv didn't work, no Internet in my room, broken door lock unsafe, no coffee machine, no cups, cold room

This error is because of the hotel and not due to me as the client. He then informed me that he couldn't do anything about this error and that they were sold out for the night so they couldn't change my room. I asked for the manager and he told he that he didn't know who they were because there are several and they show up randomly. He was very rude and unhelpful. The room I was given was run down with poor decor. The ac/heat also didn't work properly. The couch had stains on it, the tv didn't work without maintenance coming to fix it. It was a poor room to give anyone. The next morning, a lady was working the front desk and she also confirmed the hotel had posted the wrong photos for the suite I booked. However, she was a lot more helpful and respectful. She worked with me to find a better room, which I appreciated. However, due to the treatment I received for the gentlemen on night one, I will never return. I also feel deceived and misled by the hotel because they posted the wrong photos of the wrong suite.

The refrigerator was not working poor WiFi key had to be reset every night room was never cleaned A/c and heating not working nowhere to hang cloths worst placed ever stayed

The room was fine but we did not have tv or no WiFi the whole 2 days stay & with a young boy we needed tv at least WiFi we should have been told this before checking in that their WiFi was down they was waiting for service which control the tv accessible

Clean room - nice spacious bathroom! Great location - so walkable to so many things. Biggest issue was the WiFi - we could never get it to work, so was hard to work at the hotel as I wasn't totally on vacation.

Location as suited my needs Cleanness

This hotel is in a convenient location. There is a nice outdoor courtyard. But, cleanliness of the room was not great - dusty side tables, floor not swept. The first day the garbage had stuff in it from a previous guest (not mine). I needed to ask for a bar of soap twice, I needed to ask for a hair dyer twice. It’s pretty uneven. The front desk staff were nice.

everything worked properly

great!

There was no heat. No rooms with windows to the outside. Cold, sterile rooms.

The staff was very helpful and friendly especially Laquiria. However the hotel was not clean at all and no tvs worked.

Two thing I believe you Ned to improve. One is the tv and the other is you should have more information about the WiFi in the rooms. The rest is everything excellent

When we checked into our room 227 we found the AC did not work. It was uncomfortable and hot in the room. When we ask why we were not told the AC was broke prior to our checking in the front desk staff said they did not know and had no report of it being broken. This cannot be true as in the room there a very, very loud fan in the room. This indicated there was a known problem with the advertised amenities of the room. The fan had no knob therefore we could not control the noise or the airflow.. They also said no other rooms were available and could move not us. In addition: 3 out of 4 outlets near the bed did not work, there were holes in the towels provided for us, and the room was falling apart . The entire night was unrestful, uncomfortable, and a disappointment. Multiple attempts to contact the management has not been unreturned. For the high price and lack of communication I strongly advise against booking here.

rooms are dirty there is ni parking they try to tell u after u book abiut a parking lot 35$ across street

they had no breakfast , 1- no wifi: was not working for the entire week. it seems management could not care less. staff just kept with laconic answers such as : " someone in the basement is working on it..... " no apologies at all. management was nowhere to be seen, no technical teams on sight.... probably just one basic "handyman" incapable of fixing these kind of issues. I travel a lot and i am sure in Asia this kind of problem would have been solved in less than 30 mns! 2- electrical problems in the room with " loose " outlets and flickering lights 3- heating was not working in my room at all and it was very cold ( especially at night) for 3 days the week i stayed there! 4- at check in i had to wait for 10 mns the ( only) check in clerk to emerge from behind her ( conveniently ) large monitor while i could hear her talking in Spanish to friend or family on " her" important matters. 4-elevator button would not always work..( and they have ....only one elevator) conclusion: this hotel is either to be closed or completely refurbished to standards... but 1st: change the management and retake control of that staff!

Great

- Stayed two nights (04/24-04/25). Was basic, kinda janky. > no closet > one of the bathroom (shower) light switches was non-functional > condensation collected across various parts around the room > minimal/inadequate amenities (eg soaps) - Room seemed run down. > marks on the floor. > board covering AC unit was loose - Most egregious of all, there were these parts of the bed frame that stuck out that both my partner and I ended up hitting/scratching ourselves on due to the mattress being sized poorly to the frame - Also unstable wifi

We had no WiFi for 5 days. The room was neat, a bit small for 2 people, but manageable. There is no safe to keep valuables. There is no closet. Clothing can be hung from a rack near the window which makes it difficult to raise the blinds. The refrigerator froze our liquids at first but we turned down the temperature and all was fine. No drinking water provided in the room but there are cups and water in the lobby. No coffee makers. Shower has loose tile and possible mold in grout in places. After shower you had to hold into something as there are no grab bars for assistance. The floor outside the shower gets pretty wet needing towels to soak up the water. The bed was hard. You could feel the springs. Someone might like the bed. Not me. It was a detail the hotel showed little investment. A good thing is that I couldn’t hear neighbors. If the weather is good the outdoor spaces are nice and calm with the city sound of wrestling cars honking in the background.

Lack of ADA available rooms

Toilet made noise all night till the water tank was full which it took for ever, till we poor water from the sink. Iron was stain in black and lots of water that wet my shirt and stained it. Other than that everything was great!

Room and shared areas were clean and as advertised. The staff was helpful and willing to provide extra blankets and pillows. We used baggage storage on both ends of our trip, and it was easy and secure. We played a round of pool in the lobby which was a fun place to hang out while the rest of our group arrived.

Awesome staff, they hold your bags. It's in a good spot. The downside was the room was so small. There is no phone in the room, no bible, and no complimentary anything. The bathroom door does not close, it's a foggy glass door that stays open and the bathroom is right next to the bed so it made it really difficult to have privacy. We had 3 days 2 nights and the internet never worked so we had no tv. All we could do is sleep so I guess it's good for that. Not the worst ever but definitely not worth the price.

I loved how close it was to the Javits Center. It was clean and cozy. The Internet cut out in the late evening and had not returned by the time I checked out at 10am. I couldn't watch TV. Also I had checked my bag on arrival day before I checked in. I was given a ticket for pickup. When I returned that evening no one was at the luggage room. The woman at the desk told me to just go get my bag. The room was unlocked and no one checked my ticket to make sure it was indeed my bag.

No Wifi, television does not work No hot water at first (was sort of fixed) Lack of water pressure Dirty room Uncomfortable sleeping conditions No natural light - window shades can't be opened bc the window faces the hallway and people can see in Restaurant/bar closed

There was no A/c. There was no internet working. The TV did not work because of that. There was no top latch on the door. The bath room sink slowly drained. There was dust everywhere.

Ok

had to find a different hotel at night. Dirty. Top covering of the bed was a sheet which was dirty.

The room was not fully cleaned when we arrived. The bed was horrible to sleep on. The springs were sticking out of the top. Very uncomfortable. There was no internet and no TV. We were not able to watch the news even. A lot of money to spend in a big city to not have the basic things. I don’t know if I’d stay at this place again. It did serve the purpose of a having a place to sleep tho, I expected more. The garden is very pretty. The staff were polite.

The hotel was clean but not what was expected for the amount of money spent to stay there. The internet did not work, there were not enough towels in the room, there was no soap, shampoo or other ammenities and no do not disturb sign in the room. All of these things I had to ask for. In the first night I had to go down to the desk on 3 different occasions because on top of all this there was not a phone in the room to call the front desk. Someone came †o look at the tv for the internet because it is run on a fire stick, No Internet, no tv, I stayed for two nights. I would stay again only if my expectations were lower and I paid a more reasonable price instead of being gauged because there was an event in the area.

The staff were very friendly. Our room was not cleaned properly and the bedding was missing sheets and just didn’t seem all put together. Definitely has the bare minimum for a hotel room if that works for you, the location was great.

The hotel was clean and the rooms were nice. The WiFi did not work at all so the TV didn’t work and there was no phone to call room service. Otherwise it was a great spot for the price and had some great reading areas. Close to everything!

Checked in and the AC was broken. Room was 82 degrees. It was late, so t we were offered fans, but due to asthma, we were unable to stay. We checked out 20 min later and now have to fight for a refund.

I did have to switch rooms - my first room's A/C wasn't working, but they moved me to a different one that was thankfully much cooler. The front desk staff were very friendly and helpful.

Barebones. Clean room. Clean hotel. Nice staff. Kind of basic but good place to crash in a pinch. No noise. Good sleep. No place to eat or get food on premises . Deli up the street.

The location and parking No internet, tv or WiFi for 24 plus hours, no compensation for the lack of facilities. Second time staying here and the first time our hot water didn’t work in the room.

Great location. Staff always ready to assist. Rooms are spacious and large. The rooms and general hotel need attention - maintenance is lacking, nicks and scuffs go unfixed and as a result end up becoming bigger issues. ALS rooms very basic. No cups, coffee, tea etc. no fridge in room although they said there is a fridge in each room.

It was ok

Amazing budget friendly hotel! I stayed here with my boyfriend and loved the privacy of the rooms and location, housekeeping could've done a little better in keeping the room tidy (don't expect your room re cleaned everyday) but the staff were so kind and helpful, definitely a great hotel to book if you're a first-timer in NYC. Like I said, housekeeping could've put in a little more effort, as it would've been nice to come back to a freshly made bed instead of cleaning up myself. The area is great but definitely beware for the few crazy people you might encounter!

The hotel is Good for a 1-2 night stand.. not too close to a subway station and general conditions of it is medium.

Convenient area, comfortable bed and pillows, easy access, beautiful indoor/outdoor patio with view, secure. No microwave in room, WiFi issue, showers could be cleaner, and when you shower water gets all over the floors.

The air conditioner was broken. It was 79 degrees in my room.

AC was not working great.

For the price, this location was surprisingly nice. No, it did not have a lot of amenities. However, the room was clean and comfortable. Convenience parking directly across the street. And very comfortable sitting areas. All of this on 42nd Street, 1 block away from the Hudson River Greenway.

Everything

Was a nice place with nice staff very helpful How dirty my room was and the maintenance guy telling me how the room doesn't get cleaned on the balcony often or that much.

cool and affordable

1) The AC/heater was broken. It rattled constantly, all night long like a jack hammer was going off in the room. We let the front desk know and they tried to fix it. It wasn't constant, but it was still making that noise. 2)The toilet would randomly flush every hour or so, throughout the day and night. They were unable to fix that. 3)There is no cable. No local channels like CBS, ABC, NBC or Fox. Just a fire stick. The internet is so weak, we couldn't get any of the apps on the fire stick to load. It kept buffering. 4)The wall/door that separates the bathroom and the main room is frosted glass so if someone gets up to use the bathroom in the middle of the night, not only does the light from the bathroom light up the entire room, but you can see the shadow of the person in the bathroom on the toilet. Pros: 1)it's a great location. Walking distance to Time Square and Broadway and the Metro station. 2)staff was very attentive 3)there is a billiards table and a really nice fitness center. 4)the outdoor spaces/courtyards were very pretty.

Cons: The room needs significant improvement. We had very few hangers, tiny toiletries (we had to buy our own soap at Target), and only two towels. Housekeeping was a major issue; one night we returned to find our bed stripped and sheets left on the floor, despite not requesting service. When we alerted the front desk, they were unhelpful and told us to just leave the pile on the floor as no one was available to help. I expected much better service for the price.

Professional staff, good size room. Nothing special about rooms but was enough for us.

The room was in rough shape — visible mold, dust, and a broken heater. For a place marketed as a 4-star hotel, it felt more like a motel. That said, the staff was friendly and helpful. Given that I was looking for an affordable option for just one night in Manhattan with a convenient location, it served its purpose. Just don't go in expecting the normal

No tv and WiFi

Worn shower, rough towels, no closet, limited outlets, wifi unstable, surfaces needed cleaning but fine for a one night stay. The bed was comfortable and sheets clean!

Super convenient location. Staff super friendly. Clean. Okay view. Sink water wouldn't warm up. Not many amenities besides a fridge and TV.

the tv not working, no wifi , to much noise in the mornings w the cleaning staff

Staff Was great, Room was clean, Everything was fine besides the Wi-fi. It didn't work the whole stay.

My TV wasn't working, so I went to the front desk for help, but they only tried to assist me when I was already leaving. Everything else was excellent; the location was convenient, and the room was comfortable :)

no tv working whole visit with staff coming to attempted to fix the issue. no soap to bathe with

Clean rooms and very friendly/ attentive staff!

Lack of internet

Rooms and hotel was nice but the Internet and tv kept going out due to the internet not working literally almost my whole stay and when I went to call nobody picked up the phone.

Staff are nice, polite and helpful. Air conditioning sounds like a truck. Big windows towards the hallway have no blind curtains, which means if you have lights on, you are 100% visable to passengers walk by. Also hallway light was blinding in my eyes for the whole night. No coffee maker in the room, no hand soup.

Okay room

Large room. Nice outdoor area to read and relax

As many have said it's really dark inside and has more of a hostel type of vibe. Generally good and comfortable room, my main issue was being charged an early check-in fee of over half the cost of the stay (not informed in person or online) and no communication from staff. Upsides it's a decent price for a hotel in midtown Manhattan just make sure you wait to check in on time.

Bed was comfortable and a good size especially the bathroom but the above issues really tainted it and i likely wouldn't stay again as the concern was more on profit than client driven.

The staff didn’t allow me to check in 1 hour early on a weekday… this is the first hotel that hasn’t let me checked in early, especially 1 hour early. The room was very dirty. The hotel is located in a sketchy area. It’s technically walking distance from Times Square, but I would not recommend walking to this hotel at night because it’s in a sketchy area.

Poor room condition

Worst hotel ever! My room wasn’t ready on time and they didn’t care about it, no housekeeping even if I asked them to do it for me several times.

Staff was extremely accommodating!

No phone to call front desk, No iron, Need more lighting, Hot water take too long to get hot

The Hudson Yards “Hotel” is not a hotel! It’s a Motel!! The staff was very kind and professional. The rooms felt sleazy, even though I was safe it didn’t feel safe. The room itself has a faint bathroom smell. The furniture is old and beat up. The bathroom was nice and modern. There are no hotel phones or microwaves in the room. If you have to call front desk you have to use your own cell phone. I’m so glad I ended up checking out the night before an unexpected blizzard and getting a new hotel (that was way nicer with all the standard hotel amenities, on the 46th floor for even less money per night than the Hudson yards.

The hotel itself has paper and walls. You can hear the people in the next room. Basic things are missing like a glass in the washroom television in the room, and also an alarm clock. Overall would not go back, found it very noisy and loud rooms were cold due to the layout of the rooms if you’re going in winter and the heating system is not good. It’s very loud ended up closing it during the night cause I couldn’t sleep. Price is good but would not go back

The hotel, and staff were nice but our room wasn’t clean when we checked in hair all over the floor bed and bathroom. It even had peoples writing on the shower walls from previous showers so you could tell it hadn’t been cleaned

Rooms are spacious, clean and comfortable

The tour guide was excellent!

Spacious rooms

Room was cold. Potable heater in the room. Furniture dusty.

Great hotel. Location was excellent, price was excellent, a simple nice clean room to sleep in.

The room was small and clean. Unfortunately, I checked out after I noticed there was blood on the sheets.

There were cockroaches in the room. Please do yourself a favor and book someone. Lots of options in NYC.

yes the room in good condition staff was very polte

Nice heater and room service

Perfect

Room was clean, staff was kind and in a good location for the reason we were here!

Our room was right next to an unsealed exit to the street, and it was 60 degrees. There was only a sheet on the bed, no blanket, no comforter, and not a full set of pillows. One set of towels. The heater was fixed and we were given a blanket. But the hotel remains disappointing. No coffee in the room or in the lobby. And nothing but a bottle of water. And additional $25 per night.

They can keep your luggage after check out for you. Room was clean, had towels and toiletries. Close to attractions, restaurants and bars.

First of all we was given a room that was occupied already it was scary and the clerk at the desk took too long to sign us in .Anyway I left the hotel that night felt uncomfortable to stay there .

Investment to make it cute, then it stopped and the place is a crumbling, cold, dingy motel that should be torn down.

Clean, friendly. Noisy at times but overall good.

The room was disgusting

Staff was great and accommodating. Rooms heat was not working properly

The heat was broken. We were supplied a tiny space heater that barely worked and no additional blankets. On a positive side, the room was a really good size compared to what you typically get in a NYC hotel. Luggage storage was available and we took advantage of that.

Yes

room was outdated, and furniture wasn’t in the best shape. super cold walkway to rooms. snow was pouring into the hallways because a cheap reinforcement they had broke and was allowing snow and freezing air in. got to my room and had no towels but they took care of me. staff was super nice tho!

Room was clean and neat. Great jon for the housekeeping. I always get back to a clean room, made bed and fresh towels. The front desk and staff were all courteous and pleasant to talk to. Very helpful and accommodating. Fridge in the room, microwave and water dispenser in the lobby.

Staff was very nice! Clean room and good location! Only thing i didn’t like was the hallways kind of smelt like sewer

Staff was great!!!

Room was very dirty, and you can tell very little effort was put into cleaning or maintenance. Very little attention to detail. There were only 3 pillows on a king size bed, Only a couple of hangers (There was no dresser), no duvet cover-it was just sandwitched between two flat sheets, no shower door so water got everywhere, previous guest's food left in fridge, peeling wallpaper, It felt like they were a brand new hotel and weren't ready to be open. This would be an OK place to stay for cheap for a night or two but for 11 days I ended up needing to purchase a lot for my trip and did a lot of my own cleaning.

There wasn't any glass or cups in the room. There is nowhere to charge your devices except in the restroom, which I think is horrible. The room is very basic for the price. The location was great, and the staff was friendly. I wouldn't come again because the room is very outdated. It felt like I was in a motel—lovely building, but not the rooms.

good for the price

Close to Javitz. Clean, friendly, and super convenient.

Convenient to Javitz. One of the closest. Reasonable rates and terrific staff.

Clean, big rooms for the price. Super friendly staff. Has a special air about the place.

Super friendly and professional staff. Great value. Bigger rooms for NYC.

Super friendly staff. Great location.

Staff is the friendliest on town. Particularly Terrence who remembers me even though I only come 1-2 times a year. This is always my go-to. Great convenient location. Terrific staff. Pretty big rooms for New York.

ac not working

Yes

Dark windowless room.

Our room is spacious and very comfy! We just wish they have a closet to keep our clothes. Overall, we have enjoyed our stay!

Staff was pleasant and capable. Location was great- near a ton of good restaurants. But the room’s windows opened onto the hallway. There was no place to hang clothing. The sink backed up with each use. And the water from the tap was undrinkable - it made me sick.

The tv didn’t work. The couch was nasty. The bed sheets and covers are stained and disgusting. Makes so much noise.

Amazing

Utterly bleak. Avoid.

The heat in the room did not work. when I told the front desk there was no offer of a room change or apology. I was handed a large card board box with a space heater. I asked for it to be brought to my room and set up while I go to dinner and I was told they don't have someone to do that. I asked for it to at least be unwrapped. The TV did not work at all and the shades in the room were broken and would not go up. When I checked out I reminded them of the no heat and it was met with ambivalence.

Horrible! Not hot water and bathtub drain is clogged.

Everything was a lot better than expected

I was staying in this location because my son was performing nearby the night before and the next morning. We couldn’t even shower because we were only able to get cold water! This may be because the room itself was sort of outside like a motel not a hotel. There was water damage on Carpet outside the room and warped vanity from water damage. Didi at the front desk was great and said she would speak to manager to have room fees refunded

If you try to check in at 3:00 instead 4:00, there is a $50 extra charge!!!!! I got charged extra $28 for I have no idea what, I tried calling the hotel and ask, but there is no line to get in touch with them, it rings once and hangs up and no one responded to my email. But there is cheap parking near by and this is the only plus. I will never stay there again.

It would be nice if the room has closets for guests

Bed and bedding were comfortable however, the floors were dirty. The shower floor was slippery. The door for bathroom opened inwards leaving no room to get in and out of the bathroom.

Additionally, the Wi-Fi service was not functional throughout my stay. As a result, the television was also unusable, as it required an internet connection. Due to these issues and the impact they had on the quality of my stay.

Very helpful and pleasant staff.

the staff was unorganized , it’s unfortunate we had to pay an extra 114$ for facilities when we were there for five nights with no tv . the rooms were cleaned twice out of those six days . I have yet to receive my $100 deposit back it has been over 10 days . I need it back I’m not one to complain , but this was terrible. I would never stay here again , I wish I could go back in time and book something else cs damn .

Room was pretty run down, no safe to keep valuables and every time I’ve asked for help no one came

DO NOT STAY HERE!!! The heat and air did not work. We had a space heater in our room that made it about 200°. Dirty, not well kept and run down. They will not give you your security deposit back even after we didn’t even stay and had no damages. Many others were complaining to the staff as well. Needless to say, we left. Read the reviews and listen to them. Don’t get scammed!!

Everyone was nice

Both rooms were reasonably clean with small issues. Hair in the shower and the bed comforter had stains.

No, but it was far from the worst. For the price and just an overnight stay, it was completely fine. The good: The staff was friendly and accommodating. The mattress was very comfortable. Overall, our room was clean but it wouldn't kill someone on the cleaning staff how to learn how to properly clean mirrors. Would I stay there again? For the right price, yes.

Our first room was not clean at all and it was pretty gross. The front desk was kind and moved us to another room. The overall condition of the hotel is just run down. It feels dirty all over though. The location was great, very close to time square.

The staff was fine. The hotel had the feel of a “no tell, hotel.” I’d remove them from your list

Great staff and room !

The room was deplorable. Dirty, TV didn't no phone to call front desk the pictures posted look nothing like the rooms. Tis place is a dump. Tried to leave and checkout after checkin seeing the room. Got the runaround and ended up staying the night the it was nonrefundable.

The heat was not working in the room, the thermostat did nothing. They knew this was the case, because they put a small space heater in the room, and that was my only source of heat for 4 days. I had to run the shower on hot to make the room warm enough.

Staff was fine - room was no frills. We were missing a sheet but didn't ask about it. No water cups in room - shower toiletries were awful. Lobby bathroom was disgusting.

Poor quality room. Unclean. Loud

Staff was very friendly and helpful. Probably the most quiet hotel I’ve stayed in in the city. That + a comfortable bed = excellent sleep.

Toilet flush was constantly making water noices during the night Heater did not work, the room was freezing cold. For the price range I paid, it was a waste .

Great central location a few blocks from main spots. Room generous and service great. Especially liked the pool table in the reception area with microwave and water dispenser

Staff was rude and unhelpful. Room was freezing no heating working and never cleaned, shower took 30 minutes to heat up. Had to go to sleep in thermals and a winter coat

The Staff was friendly and attempted to help us as best they could. We had no drawers, no closet, no phone in the room. We had a bed two night stands and a counter top. There was a portable heater going all day in the room. When we checked in our keycard did not open the door to our room and I had to go back down to get another set that also did not work the young man working the front desk had to come up with me to open the door. In the morning I had to go back down to ask for at least a luggage rack so we could put our suitcases on something and get a set of keys that worked. We had to call down to have someone reset the TV and all we could see was what was on the fire stick it would give us an error that there was no antenna. When I questioned at the front desk why we didn’t have any place to put our things I was told that they had recently been bought out and the new owners were trying to figure out what to do.

The hotel was horrible

We were assigned a room without heat and just a space heater. It wasn’t until we complained to the front staff that we were moved

It was very nice.

The only thing that is not positive, is that you don’t have a coffee maker in the room and there is no coffee in the lobby.

The hotel is filthy - trash overflowing in lobby, got to room and couch was stained badly (like somebody had used it as a toilet, for real) footprints on the floor as it had not been cleaned, dead bugs on back of couch and throughout window sills... and I am trying to be nice! No manager on duty in middle of day on a Thursday - no business card for manager, I couldn't even get Tanisha's last name as the two employees did not know her last name or contact information although one of them were texting her without getting a response. Needless to say I left the hotel and will be disputing the charges as it was paid in advance and front desk was not authorized to make refunds... DO NOT stay here, you will regret it!

Upon arrival we entered the room and it had a smell of raw sewage and also didn’t have heat; there was a portable furnace plugged in for heat and the rooms temp was 53°; we returned to the desk and asked to be moved and our move was accommodated

Front desk was trying to be helpful. . Restaurant across the street where we supposedly got a 10% discount was closed at least one morning. Overall for an economy type hotel adequate. No phone in the room. Not good in an emergency situation. Some day a housekeeper gonna find one decomposing.

Nice room, good location, poor amenities, staff at front desk could use a little customer service training.

The room is not clean at all (hair all over the desk and bed and stains) and the room has windows into the hallway which seems honestly very unsafe. We’re very disappointed, especially for the price.

Amazing staff, very responsive to issues with quick resolve.

Great, friendly staff. I was able to give them my bag before check in for free which was such a huge relief. My shower took a little while to warmup so that was a bit uncomfortable in the winter. Outside of that, this is a great hotel.

The front desk was unfriendly, the overall condition of the room was very bad. The rooms and sheets smell. The floor felt dirty. The keep money in escrow for not reason despite requesting to review the room upon check out, I got a new charge of $25 dollar that I still have not reviewed on to of the $100 dollars they are keeping in escrow for incidentals and promised to credit back after 7 days. Not reason for a place to charge in excess of $500 a night and be so disgusting.

The front desk treated us well, though calling them was difficult to get through. The room we stayed in was in varying levels of disrepair and was generally disappointed with the appointments to the room, including missing junction boxes, the lamest coat rack that I've ever seen, and other challenges. Additionally, rooms were either located on a 'freezing' hallway adjacent to an internal outdoor area, or one that required we walk through. Location was central enough and safe environs.

Room was spotless & staff was friendly

The hotel is located in a convenient location near the Times Square area. Friendly and attentive front desk and bag check staff. The room was small but usable for the 4 of us (2 double beds). There was a small heater that kept the room warm and plenty of hot water. I was worried based on other reviews I read, but the hotel was to our satisfaction. As others have mentioned the hallways are cold and the room could have updated both of which we also found to be true. The elevator was fast and we never had trouble getting to the 3rd floor. We did struggle with the sliding bathroom door which could be an issue for others needing privacy. We would stay there again.

The online platform indicates a different time to check in it , If you require the service earlier than scheduled which is 2:00 pm , a fee of $200.00 is applicable. Otherwise, you are obligated to wait until 4 pm to confirm your arrival.is annoying after traveling all night .

Staff was friendly, especially the gentleman working in the luggage check. Lobby restroom was filthy and smelled of urine. I noticed a piece of gum in top of one of the urinals in lobby restroom the first day. I used that restroom again on the 4th day and the gum was still there. The room was less than decent. Deadbolt didn't lock, massive draft coming through door, and a little Walmart space heater on the counter was all room had for heat. There were no blankets on beds, but at least the 2 sheets and tiny space heater helped with the draft from the noon locking door. 3 of the 4 outlets in the room didn't work so the lamp had to be unplugged in order to charge cell phone. Toilet ran continuously which would've made it difficult to sleep had we been able to sleep with all the yelling in the hallways every night between 12-2am. I saw no security at any time which may be why all the yelling in hallways every night. If you don't want to be disgusted, I recommend not looking under the beds. Large amounts of hair, dirt and dust under beds made it obvious that like the lobby restroom, housekeeping is not a top priority in this hotel. I saw housekeeping in the hallways daily. Their setup included a bag for trash, a bag for laundry, a dirty washcloth and a single spray bottle. Location and luggage guy were pretty much the best part. Very overpriced for the condition of the hotel.

Room spotless. Staff great

Wbooking, so we needed to separate room and we can not use TV

Room was nothing like the picture no tea of coffee in room not even at hotel lobby nothing remote control was not working room came hot to hot then suddenly cold. I emailed asking for a late checkout no response until now ... for the rate your hotel is not worth it

top sheet first and then the comforter.

Great deal, clean and good bathroom

Room felt dirty. Will not stay here again

Room amenities is very poor

We spent one night after walking NY, close to multiple places. If you are expecting the Luxury of a class 5 star Hotel, this is not for you.

There was hair all over the bathroom floor. I am grateful the flooring wasn’t carpet. There were damaged floorboards in the room as well. I do not complain often - but this was gross.

Great place nearby a lot of things to do!

Great staff and hotel. Was there for one day and it was very clean, spacious, will come back again. Amazing spot close to clubs/ bars, and time square.

Room/ are huge, with relaxing view of the Rocky Mountains all day until sunset. The rooms are clean. They offer complimentary bikes to guests to explore the city. Hotel surrounded by gourmet restaurants and bars. Will visit again.

Felt there was some deception without telling potential guests that there was a fifty dollar early check in fee. Which is ridiculous. The room. Was ready

Wifi was horrendously slow, probably the slowest of any place that I've stayed. No bodywash, just shampoo. Shaky doors. Otherwise, I liked the room enough.

Clean room but cold. I cannot imagine staying there during the winter with below zero temperatures! Staff was friendly and professional. Naomi was friendly and personable. Room was clean but heater broke mid-stay making it even colder. Heater also sounded like a bus engine - not good if you generally sleep in a quiet environment. Overall - fair hotel for short/convenient stay.

The size of the room, and how quiet the hotel was!

There was no phones present in the room, no one would answer the phone from the front desk.

Everything was nice. This is a place for sleeping and that’s about it. Staff was friendly, room was clean. There is a police station close by and that’s is great for safety. The closet situation is non existent but they have racks to hang clothes. Like I said, this is a place to sleep and rest. It’s NYC, go out and see the city.

When I arrived to store my luggage around 8am, there was no staff at the front desk. I called and rang the bell and waited for 30 minutes. I soon left and returned an hour later. There were approximately 10 other people waiting at the front desk when I returned. A staff member finally appeared after 30 minutes.

Staff was super friendly! Really liked the vibes of the hotel too.

The fan in the ceiling of the bathroom droned on the entire time - and is filthy. The elevator was strangely slow, given there was never another person to be seen on my floor or exiting the elevator. I paid 28.00 a night 'resort fee' for an assortment of 'amenities' I would never use _ parking, fitness center, bottles of water....when the person at the front desk was at the front desk. When she/he was away the security man ws not allowed to hand out the water. Just a rip off.

Good stay

The rooms are very outdated and barebones, especially given the price. The pictures on the website are a bit misleading. The room was missing basic elements of a hotel room - luggage rack, iron, trash can. The heat also didn't work very well. It wasn't horrible but I probably wouldn't go back.

The hotel is in need of refreshing, the rooms are worn and tired. The hallways are freezing. The staff however were very nice and helpful.

I would suggest adding some furniture in the rooms. There was a bed and a plastic office chair. Staff was great. Not many amenities. For the price, it's a good stay. Maybe change the squeaky industrial door that slams in the wee hours of the night.

Great location for events at the Javits Center and food in Hell’s Kitchen. Carefully consider this Hotel, basic comfort is really more important than location.

The place is pretty ran down. No coffee machine in rooms. But front desk staff is friendly and helpful

Space heater was given which dried out the room air. No phone to call guest services.

The front desk people were lovely but the hotel itself was

Everyone was very friendly

They charged me 27 dollars extra for the amenities in the second floor (gym) which I didn’t use. I stayed 3 nights but the tv didn’t work the first night, I reported but no one helped until I reported two more times and then finally a technician finally fixed it. The hotel is nice and most of the staff is courteous but you just don’t want to pay “hidden fees” once you arrive…

AC didn’t work but overall an ok hotel. The clerks are very nice though

If you're staying for business, the room is ok but could have a better and more comfortable desk area. The a/c-heat vent is also right in the middle of the desk area which is not favorable while running a laptop. The stool is very uncomfortable for longer periods of sitting and working. Amenities are average but suffice. Again, for business travel, a full sized ironing board would be much better for use with suit jackets and button down shirts. Good location, friendly staff and with NYC's exploding high hotel rates, HYH was fair.

The front desk people are amazing especially the guy with the beard

I was only there for one day but the Hudson Yards Hotel was just great!!! I was visiting the West Side and the hotel was perfect for me visit.

All good

I closed the blinds as soon as I got to my room, mostly for privacy it felt weird having the hallway peek into my space. And sure enough, at night there was this annoying strip of light seeping in from the hall. The room's just fine. Nothing about it really stands out it felt like the furniture was straight from IKEA. It's like they slapped some black and white art on the wall and were all, "Yep, that's a boutique experience, folks." One thing they do get credit for, though: the bed was comfy.

The room was clean. There is a window that looks out to the hallway, which makes it loud when people are talking. The bed frame creaks badly but the mattress is comfortable enough.

The aire conditioning is so noisy… I can’t sleep well for that!

The property itself

On the second day of our stay there was a flood in the room due to problems on the upper floor while we were sleeping and the hotel agreed to make compensation for the problems caused, but it was never made, they only refunded the deposit they ask for upon arrival to my credit card, the hotel is really central but I do not recommend it due to the attention that was terrible in that sense to resolve the problem, they only changed our room and that's it

Issues throughout stay, overall okay hotel and nice area but staff making false claims/promises, fridge and shower leaking and bed squeaking put dampener on stay

Yes

Good location, good service staff was acomodating and helpful.

Everything was horrible will not stay here again.

Too much noise from the outside construction going on with the Lincoln Tunnel.

My room was okay, but we had two other travelers with large water leaks in their room, and a broken AC.

Easy walking distance from the Javitz

Cons: creepy, depressing room, the only light from outdoors was a covered skylight that couldn't be opened, and a huge window to the hallway, so everyone passing would see everything in the room. Literally the least possible was in the room. There was a bed with linens, and towels, and soap that couldn't be opened. The room was freezing and the air/heat didn't work (they gave me heaters). I thought maybe they were still in the process of opening, but nope, been 18 or so months. It was astonishingly mediocre for $300+ a night. So bad.

There was a homeless person sleeping in between the two entry doors when we arrived

Room Clean Had to ask for 2 days for room cleaning. Wish there was a second chair in the room.

Staff was wonderful. Great location. We will be back next year.

Staff was great and super helpful. The location is great and a good option for a night or two stay.

Clean room

I paid extra money for your cancellation insurance and you just ripped us off! I will never use you again and I have nothin good to say about my experience with crapedia. I called multiple times and you just wasted our time and money. We feel taken advantage of and very disappointed.

I was a little worried after reading some poor reviews however i couldnt fault my stay. The staff were lovely & helpful, the rooms were spacious & modern. There were plenty nice seating areas to chill in after our long days of sightseeing. The location was great, Times Square & Hudson Yards within walking distance. Circle line cruises at the end of the street & shops & cafes on hand. I would definitely stay here again.

Great place! Clean, modern rooms, cozy atmosphere and affordable prices. Good location too.

i am still waiting in my deposit fee its been over a month

Although my room was in the second floor, the windows face out into an internal courtyard (that does have sun coming in) but if you want privacy you have to close the blinds which ends up giving basement apartment vibes.

A little hard to find in the dark (arrived after 11pm) but front desk let us in and registration was seamless. Room was clean, bed was comfortable and it was a quiet night. There is no hair dryer so bring your own if you need one. There are multiple coffee shops etc nearby.

Nice place, room was spacious unlike most rooms in NYC.

Stayed one night with my hubby. Hotel was dirty, furniture chipped, room dingy, walls paper thin. We heard everyone walking passed our room in corridor. Really disappointed considering the $$ we paid.

Perfect location, comfortable beds, wish there were minifridges in the room

Clean room. Front desk girl was a bit rude at check in

The room was pretty clean. It could have been a bit cleaner but everything else was fine. AC worked great, heat worked great. Bed was comfortable. Sheets are a little hard. Staff was extremely polite and accommodating. This was an excellent stay for NYCC. Even with no closet space we made it work. Thanks for a nice stay.

never going back because of the cleaning service never came by

Room was not like pictures, bathroom and shower were moldy, bed was terrible -5 stars

I did have a little ant infestation—-quite harmless, just pesky. The staff took care of it. The lights were a bit of a mystery, but I did have light. I very much liked this hotel!

No phones. Doors didn’t work. Room wasn’t housekept during stay. Lobby bathroom was filthy. Unattended lobby. Staff playing billiards while I’m trying to check out. Said I could pay for late checkout in the morning. Then in the morning didn’t allow. Room carpets dirty. No soap. Lights out in bathroom.

Staff was friendly. However, bed mattresses were poor quality. Room has no external windows! No glasses in the room for water. No coffee machine!

Pros: near transport links. Near times square Friendly staff but unhelpful No resort fees Cons: No safe No adequate wardrobe No hairdryer No blanket/duvet No toiletries Long dark corridors No housekeeping (3 days) No coffee facilities Tv run by a firestick Poor connection wifi A/C unit poorly fitted with a gap that a hand could fit it. Window blind couldn't cover window unless air con off. A foot gap that anyone passing room could see into room. Very tatty bathroom Dirty floor Nowhere to hang wet clothes. Apparently the hotel has had or is going through a refurbishment. If its finished I'd dread to think what it was like before.

Our room was dark with windows that had to have the shades down all the time since it looked onto the hallway where all guests walked to go to the elevator….which we heard every ding all night long. Bathroom grout could use a mold cleaning. Rest of the room was clean and prepared for us. Mattress was comfortable though.

Great area and reasonably priced.

My room was next to the elevator and people coming and going all night. Getting a copy of a final invoice is nearly impossible. No phone number to call and the phone number this is listed after searching and searching different sites , you call and they can’t help you. I finally found an email and still no response.

The room was less than expected, it was extremely dark even with all the lights on, the bed was horribly stiff and we couldn’t even get one extra pillow. The bathroom was a huge size but the shower was weird and the water would stay at the other end and you would have to stop in cold water to get in and out of the shower. The cooling/heating system appeared to be broken so they had a temporary solution in our room that did not get the room too cool so it was super hot during the day. The location was perfect for the area we wanted to stay in and the amenities looked nice but we did not get a chance to check them out due to the length of our stay.

Samantha was amazing and so was the Bell Gentleman. The rest of the staff was fine, but it was the rooms, coordination with other staff members, unorganized, no phone in the rooms, no alarm clocks, very dirty floors and much more….

Funky new hotel, great outdoor spaces. We liked it.

The air conditioner was one of those portable units I got for my daughters college dorm - it worked well but super noisy. Also personally annoying, and a common occurance these days, a $75 early check-in fee which they were nice enough to make it $50 for checking in at noon - still crazy since the room was def open and just sitting there vacant. We stay frequently in NYC for overnights or long weekends - unfortunately we won't return here. There are much better options out there IMHO.

Safe convenient place to Norwegian

Internet was fine, close to food and shopping.

DO NOT stay at this hotel. This facility is extremely run down and extremely dirty. Dust everywhere, used cigarettes on the floor, bugs, no working AC or TV, and holes in the walls. The sheets were dirty and when management was asked for clean pillow cases they brought top sheets that were dirty, as if they didnt even open the sheets to check.

My stay was horrible. The blinds in the window didn’t close therefore people walking bye all night could look right into the room. They claimed they had no other room to give me and I had to wait 4 hours for a maintenance worker to come and fix the blinds. So we sat there for 4 hours with people walking by looking into the window also a few people decided to have a conversation right in front of our window. I was told they couldn’t give me a refund either

Nice folks. But room didn't have some basics: water glass, alarm clock, coffee maker, iron, etc.

I've been coming here since the hotel first opened. It has changed hands several times but it is nowhere near what it used to be. I don't think I'll be coming back.

Furnishings and finishes scratched and in disrepair. Loud window ac unit. TV never connected to cable and never worked, despite asking the front desk to check it.

I really love this hotel.

Not sure why this place got so many negative reviews. I stayed here for business and the staff were great, room was an excellent size compared to other hotels I've stayed at in the area and it was a good value. A 5 minute walk to Javits Center and close to many other things.

We had a wonderful stay here. It is a great location for those going to Broadway shows and also want to get around to other parts of the city. We would definitely stay again!

but the staff was nice enough to move me to another available room for the inconvenience.

The location was great for a convention I was attending at Javits Center. The employees at the front desk/bellman were extremely nice, friendly and helpful. For a Manhattan hotel room, it was a decent size compared to others Ive stayed in. CONS: The room had a LOUD portable AC unit in it that was attached by tubing to the window. There was no closet. The plastic makeshift clothes hanger that looked like it was not even IKEA quality had nothing to actually hang the clothes with until I asked the front desk the next day. No phone in the room (not a huge deal but it was just odd). TV remotes did not work until my 2nd day after I told the front desk. TV also did not have cable stations, it was all ROKU streaming and the services didnt work unless you wanted to enter your own information, or someone had used it prior and forgot to sign out. Towels were not changed daily. Property was as average as they come. Had it not been for the great people at the desk and front, probably would rate it lower. However, it also was the only property in the city at that time that was not an insane amount for a 3-night stay.

easy access to every

Great basic hotel in a great location. Clean, comfortable and walking distance to Times Square, subway and lots of places to eat.

Wouldn’t let us check in one minute before 4pm and no late check out. Asked for iron and table twice, never happened. Loud and crowded party on our floor without letting us know. The only good things are the location and Fouad that was awesome

Fridge was broken. Water damage to ceiling. Shower was cold. No ice machines so without fridge warm beverages. No blanket on one of the beds just another sheet and beds uncomfortable. Nice outdoor area. Friendly staff. Great location. Wouldnt stay here again but luckily only one night there. Cheap for new york and understand why

Beautiful, clean hotel with pleasant staff. I wish they had in-room coffee available, but it was still 5 stars.

Although my stay was short, it was comfortable. Our room was clean, comfortable, and the a/c worked! I would definitely stay here again.

Beautiful hotel with convenient portable charger rentals and a kind staff! My room was awesome. Would definitely come back

Unbelievable terrible experience

Motel was a good stay, However didn’t have a blanket for our bed. Asked for a couple days in a row hoping to get one and was only ever provided extra sheets to use. No drinking cups in the room to rinse your mouth out after brushing your teeth. Over all and interesting motel.

Some kind of coffee in the lobby area would have been appreciated, even if we had to pay for it! No one to call a cab for us when we left so we had to Uber (which was OK, but we had been told a Bellperson would help us get taxis). For what we paid for this hotel, it was disappointing overall.

-Sheets smell bad -Fridge leaked all over the floor and under the bed -Toilet does not work Cleanliness is concerning

I was here for business so it was cool. But the hallways was dark & the room wasnt as clean. The rooms has windows on it that leads to the hallway which was weird. I was solo so that kind of scared me a little. The beds did have any comforter on it. The walls are so thin I could hear everything going on in the hallway. Great area to stay I walked everywhere

Overall pretty good

The positive parts about his hotel is the shared outdoor space. The rooms are dirty and falling apart. Black paint does not even cover up the age.There is no coffee on site, in the rooms or in the lobby. There are early check in charges and an insecure place to store your bag either before check in or after check out.

Terrible, terribly experience. No phone, no TV, no responsiveness to anything. Not private, scary place.

Great check in and check out.

Run. Don’t book! This was a horrendous experience. We checked in only to find a windowless room with a bed that had two pillows, one sheet, and one top sheet—no blanket. You could literally see the springs through the sheet, and when you sat on the bed every single spring jabbed through the thin mattress cover. We’ve slept on floors, cots, even hay bales, but this felt like a medieval torture device. We requested a blanket, were promised one, but after dinner nothing was delivered. When we asked again, staff told us THIS HOTEL DOES NOT OFFER BLANKETS. Instead, they gave us two “extra sheets”—one of which was actually a rubber tablecloth. The layers did nothing; the springs still dug into us. We asked to move but were told no other rooms were available. Staff wasn’t surprised, laughed about the bed, and said, “Did you at least get two pillows?” They told us to get a refund through Orbitz. Orbitz disputed the charges, but leaves it up to the hotel and the hotel claimed that since we checked in, we were liable for both nights. Apparently, hypothetically, if you check in and discover your “room” is a prison cell, you’re stuck. Orbitz was no help—a rep even told me the listing doesn’t mention blankets, so how could I expect one? To be clear: it was the bed that drove us out, but the room was terrible and the management completely unhelpful. One star is generous.

Great stay!

The hotel also lacks many standard amenities such as coffee makers, hangers, irons, and telephones. When contacting the front desk, you are only connected to an AI assistant, which disconnects before completing requests. Overall, I would recommend spending a little more to stay somewhere that offers more comfort and basic conveniences.

My room flooded, twice in one day. The airconditioner didn't work. It was nearly impossible to get ahold of an employee to help me. I was up until 2am while they worked to clean and dry my room before I was able to go back in and try to get a couple of hours of sleep. They promised me a credit for the inconvenience but never gave me one. I would not recommend this hotel to anyone. There are so many better options.

We really liked the location and the room we stayed in. The staff was awesome! Super nice, super helpful 👌 I had my reservations about booking a room here, reading all the reviews but honestly this was a great stay. We would definitely stay again. I believe the only minor issue I would say is an elevator was down for repairs but there was a back up so barely an issue at all. The patio for our room was awesome!

Second, what I didn't like: The A/C was inadequate. The building's A/C didn't work at all, so individual room units were installed that just didn't do the job. Also, only one of the elevators was working, which meant a long walk inside the building whenever coming or going.

I would have given the Hudson Yards a higher rating, but the room had a very strong chemical smell (likely from the cleaning staff trying to deodorize it, perhaps due to cigarette smoke). The room and bathroom were spacious and clean. Hudson Yards would also score a higher rating if their rooms had cups of any kind, and a coffee maker. These are particularly important, given there is no restaurant or breakfast room on site.

The young lady and also the gentleman at the front desk were wonderful. Helped us quickly and efficiently. In no time at all we were in our rooms. Wonderful experience!

Hudson Yards staff was extremely nice and friendly. The hotel is is a great location with great access to the Hudson River jogging and bike trails. The hotel rooms are not luxurious, but I didn’t expect them to be. I’ve stayed in NYC enough to know what to expect based on what I’m paying, and in this price range I got exactly what I expected. Overall, it was a decent experience.

No comforter on bed. Room finishes a little un finished. Window AC unit that was not sealed so there was a hole into the hallway. Location is good however if you are in need for a really comfortable stay… this may not be your first option. Not the worst hotel in the city.

My bed was covered in crumbs and a stain on the sheets. The next day after housekeeping left they did not shut my door all the way. It was left open with all my belongings. Besides that was a good stay.

The best point about the hotel was the location. It was walking distance from downtown sights and the Penn Station. Quite a lot of amenities in the area. The room was clean, smelled nice, and was well lit. The bathroom was clean and with sufficient storage. There was AC and wifi. I was travelling alone, and I did not feel unsafe. The room did not have coffee/ tea in the room, the hotel also did not provide anything. One had to go out for morning coffee. I had requested an iron and an ironing board, as I had a business meeting. But it was not delivered on time, hence I had to make alternative clothing arrangements. The bed was not made the next day by housekeeping- the towels were changed, the garbage removed, and that's it. The room had no receptacle for recycles. There was a stool in the room, with loose screws, so there was no other place to sit, except the bed. Despite the tawdry appearance of the hotel, I will go and stay there again, except I will carry wrinkle free clothes.

Friendless staff. Nice bathroom

No blanket on the bed. No place to put your luggage. The layout is confusing. And i could have done without Playboy pictures on the wall. Would not recommend

Very good conditions and service.

Overall, I’d stay here again as those few instances above are all very manageable. The place is clean and plenty spacious for a NY hotel.

Not as advertised. Dirty bathroom!

Excellent hotel...grerat staff, professional friendly service. Highly recommend.

Looks 20 years older than from the pictures. BrokenAc was broke in one room then they gave us another! In the room tv didn’t work, sheets on bed were full in stains. Front desk stuff was extremley nice, helpful and polite!! 10/10 for them! But we didn’t get for ehat we paid and what we saw on pictures that you guys provide

Shops nearby

Like the space and personal

AC was super loud. The staff was friendly and helpful.

Nice hotel but a bit rundown. The property need an upgrade and the rooms need deep cleaning. Beautiful property but again a lot of upgrades are needed. Front desk and cleaning staff was friendly and accommodating.

My room was not clean upon check in. Floor was dirty, bathroom was not cleaned well, soap was used. Bed did not have a headboard and the blanket was literally a sheet. Got put into a room on the ground floor and it was so noisy and could hear people in the lobby and outside on the street, sirens blaring. I asked for a different room. They could not switch us at that time. We requested to be switched to a higher floor, but they could not because we had booked a lobby floor room, no where did it mention I booked a lobby room. We asked again and then we were told that all other rooms were booked. So which reason was it? Something tells me they lied about everything being booked. Again the new room was not fully clean, still very noisy even though they said it would be quieter. We had housekeeping clean our room, the bed was not even made, all they did was spread the blanket out and that’s it. The shower took forever to get hot and the temperature gauge was installed incorrectly so hot water was on the wrong side. There was a cockroach in the bathroom…. I understand it’s New York City but come on… all these things added up for a poor experience.

It's close to all the attractions and easy to travel to from public transportations

Comfortable, and the staff super friendly and helpful!

The room was clean , just outdated items and the grout in tile is old looking. No microwave in the room.

Location was great to time square but not the cleanest, found some stains on bed sheets and you’re able to hear everything. Early morning you can hear the cleaning crew trying to enter your room.

Great location, walking distance to everything, friendly staff, clean rooms with room service and option for Do Not Disturb. The style is modern boutique, like an elevated experience for someone tired of hostels. TV, AC, and fridge with king size bed in our room. No safe or microwave in the room. There's a microwave in the hallway near the front desk. Overall a great stay for th location and price.

Nice hotel room and beds. Very conveniently located to the metro and along our walk gets you to Times Square People do talk through the night and the sound carries. TV did not work and no phone in room to call front desk. This goes for the area around this hotel but also all throughout Times Square and Hell's Kitchen and generally the Manhattan area is the strong smell of weed anywhere you walk. This is not a problem about the hotel but just about the neighborhood in general wreaks of the stuff.

This hotel is really nice with comfortable and lovely rooms, lovely courtyard and views, especially at night when the city lights turn on. The room has a fridge, but no microwave. There is a common one in the lobby. No water bottles in the fridge. There are cups and a water cooler in the lobby too, and I would recommend you bring a water. An ice bucket and ice upon request, but it would be great if each room had a nice bucket and there was an ice machine in the lobby too. I wish check out time was later.

Clean, good location, helpful staff, too loud at night

Great staff but hotel needs a real good clean and paint and lightbulbs. Bed was huge excellent location naughty or coffee facilities in the room or in the hotel water pressure terrible could be great with a bit of TLC.

Good for the price and location.

Nice location close enough to busier parts of 42nd

There are grocery stores and restaurants nearby. Although the facilities aren't very comprehensive, it's adequate for a short stay.

Yessss

This was nice hotel overalll

They didn’t clean every day even though we requested it. The place also had a lot of quirks… ceiling light didn’t work, bathroom was set up in a way where every time you showered the floor would flood, there was a panel on the back wall falling off, etc.

It is really good place

The room felt dirty and there was blood on the sheets. Mold all over the shower.

Everything was great, no complaints

Clean and decent. Staff was very kind and let us stay in the same room when we had to extend our stay.

I ordered one type of room and was told that there was no air conditioning in the room and was offered another room. I didn’t mind about the view because I thought there was gonna be one but the room I was offered had no view. It was below the ground. I was to be given a discount for this I have yet to see that discount solve this. I must say the trip was very poor, and the hotel was hot.

It’s a amazing location very close to time square the view was amazing

Very good service i like it

It's a very nice hotel with good vibes, in a good area. Walking distance from times square. Staff was great and helpful. Would definitely stay again

Okay

The rooms should have a phone to call the desk. If you have any issue or request it's complicated.

Not bad

There are no closets, just a type of PVC cox grid. Everything is on the lower quality, EXCEPT the bed. That was great!! Window coverings were different. Made me feel that I was not hidden from public. No soda or snack machines. no microwave, but a small fridge. No breakfast, deli across the street. No coffee in room. It has potential, but they need to step it up a bit.

Good location, decent price, room size was good, shower good!!

Nice

Good place, just not close to main subways.

Terrace was good.

The property overall was a really good place to stay. We only had a few minor issues when it came to our convenience such as there being no toilet paper when we ran out, there not being enough towels, and then having no phone to request either of those. But the room was comfortable, the staff was super friendly, and the bathroom was clean. Would definitely stay here again!

new clean,green tree in door love it,

Be back soon

beautiful lobby, very modern. Great spots to hangout and take pictures, nice rooms and all around would stay again.

Nice hotel! Good location.

Is as advertised. For the price you can’t bea

Found some coacroches and mosquitoes in the room.

Hotel room was very clean but the furniture has taken its damage, the WiFi was not working at all. The hotel seems kinda sketchy at first.

Was ok for a one night stay

T

Asked staff for ice they said they would send it up. Never arrived, cracked glass on doors, tv did not work, and WiFi could only be called WiFi as a joke it booted us off every 2-3 min. room was clean staff were friendly.

Everything was great at this hotel , it’s quiet ,close to time square great walking distance to everything.Staff was polite the only thing that messed my time there up was getting stuck in the elevator with my boyfriend although staff worked fast and contacted the fire department it was still a not so great experience

Centrally located. Lots of food options. Great staff who are extremely helpful

Bed was very good, room small

Short walk in one direction to Times Square / couple of blocks the other way and you’re sitting on a pier on the Hudson River. Easy access to buses or subways. As a single 60yr old walking around day or night I felt very safe.

Old but clean. Nice people.

It was very comfortable with excellent service. The location was great, and the communication was good.

the property did not had proper ventilation, AC did not work on cold, in addition they charged me twice and did not apologize for their mistake

Typical motel-style rooms facing an inside yard. Overall, the room was fine, but the AC sounded like a running lawnmower and the shower had water dripping from the ceiling while running, which was strange. Area outside did not feel safe with numerous homeless people passed out on the sidewalk.

Overall is good.

Beautiful place

Great stay, just a little disappointed in the lack of clothing storage space. But besides that, great hotel to stay at!

It was perfectly pleasant stay, the room was clean and the hotel was aesthetically appealing