Row NYC

We stayed at Row NYC during our trip to New York to celebrate our granddaughter’s 13th birthday. The location was one of the best parts. It was close to Times Square, Broadway, restaurants, shopping, and the subway, which made it easy to get around the city. The staff was friendly, and we really appreciated them giving us a late checkout. The room worked well for what we needed since we were out exploring most of the day. It was clean, and housekeeping came every day to freshen up the room. The only downside was that the bathroom was small, especially the area around the toilet. Overall, it was a convenient place to stay, and we enjoyed our visit. We would stay here again when visiting New York.

Had no worries with the hotel at all.

Frontdesk is the worth

Bathroom super small- challenging room size for two double beds

The lobby was great--the rooms not so much.

Thank you for a great time in NYC. We enjoyed our stay.

Junior at the reception was absolutely amazing. Thank you so much for your help.

The location was near Broadway and the rooms were comfortable and well serviced. Definitely a 5 star experience 😀

Always well kept!

Quero deixar um elogio para a recepcionista Fernanda que nos ajudou com um problema que tivemos na caução da estadia.

Der er mange småfejl på værelserne, vi måtte skifte to gange den første dag. Undgå morgenmaden, køb den ude i byen i stedet. Fri bar hver dag mellem 17 og 18 - du betaler bare drikkepengene.

Staff was so friendly!

Great hotel. The room was big enough and comfortable. Staff members were very helpful and polite. We really enjoyed our stay.

It's convenient to the theaters, but that’s probably the best thing about it. Rooms are small, even by NYC standards. The “City View” room I booked for visitors had only a sad brick wall to look out to. The elevator situation was ridiculous. I observed a number of people walking up and down to as many as 24 floors since the elevator service was so poor. Finally, maybe not a big thing but still important, would it be so hard to equip rooms with coffee pots??? Not having that small amenity comes across as stingy or maybe just thoughtless. If you are looking for a place near the theatre distinct, you can provably do better than Row.

Meh. Not the same as it once was. Drab greens, cheap fixtures, and staff who don't acknowledge you unless you are trying to use the elevators. And then they have to be up in your business.

A localização do hotel é ótima! Movimentada e você consegue ir a pé a vários pontos turisticos. As estações de metro também ficam ao lado. É importante ressaltar que é um hotel movimentado. Ou seja, às vezes poderá ter pequenas filas para o elevador. check-in ou check-out.

The hotel was nice and the people were very pleasant. We enjoyed our stay and it was within minutes of all of the Broadway shows we attended so we were able to walk to everything we needed. The only con would be, every morning, we could hear the housekeeper outside the door going in and out of a storage closet or rooms and the door would slam shut and also she would be talking pretty loud asking people if they needed towels etc.. She was our alarm clock every morning. There was a pretty good size space under the door for whatever reason, maybe that's why we heard her so well but other than that, great hotel and location.

Amazing stay! Beautiful and professional property and staff! Location is sublime. Easy access to transit, and baggage storage provided if needed prior to check in. Tv and room were nice and clean. Hair dryer provided. Excellent customer service.

The room was small but very clean and comfortable. The hotel was beautifully renovated and in a great location if going to shows. Would definitely book again.

Great location. Comfortable rooms.

We loved our room. The city view was amazing! The gym was also a great amenity! The staff was incredibly friendly and helpful.

Good hotel, excellent location, good breakfast, clean; the room lacks a fridge.

The room was dirty. Can’t believe this can be considered a 4 star. The staff was actually very friendly and understanding.

La ubicación es perfecta, el check in y el check out perfectos. Te guardan el equipaje si tu vuelo sale más tarde o si llegas más temprano. El cuarto estuvo disponible antes de la hora del check in y me lo dieron. El manager super amable y nos regaló 2 tragos de bienvenida

Staff and location are absolutely wonderful!

Friendly, helpful staff. Clean rooms with fresh new linens. Great location!

Highly recommend!!!

elevators

Overall great location and nice accommodations- the elevator may be a deal breaker for me though.

Friendly staff- excellent amenities!

I loved my stay at the Row! Marsalis at the front desk checked us in and took wonderful care of us! We were traveling with our baby and he was very kind and mindful of the room selection! I would definitely stay here again!

I also had the best night's sleep I've had in years. The blackout shades worked so well that we woke up at 10 AM convinced it was still the middle of the night! Being so well-rested made a huge difference for our busy days exploring the city. The location was another major plus, especially for my Broadway-loving family. Overall, an exceptional stay. One million stars!

The room did not have a refrigerator or a microwave, which made my stay less convenient. The bathroom shower was also extremely small and uncomfortable to use. The breakfast was another disappointment. There were very few options available, and guests were limited to choosing only one item. This was not what I expected based on the information provided when I booked the hotel. What disappointed me the most was the additional fee of $46 per day charged by the hotel. This fee was not clearly disclosed during the reservation process, and I felt surprised by this extra cost upon arrival. Overall, the hotel did not meet my expectations, especially considering the additional charges and the lack of basic amenities

Great experience in general. Very convenient location to everything. Will stay there again.

Row NYC was recently renovated. Overall, it's a great hotel for the price. The location is within a close walk of many of the major landmarks of NYC. The hotel manager, Joe, was great - very friendly, helpful and checked in with us. We will stay again!

Joe in house keeping was able to solve my problem immediately

Great place to stay.

Wasnt told about extra deposit fee until I got there even though I asked repeatedly. Paid over 800 bucks and room doesn’t even have a fridge bathroom extremely small ridiculous I won’t be coming back

My stay at ROW NYC was very good. The hotel was nice and generally well-kept. The location is outstanding - very close to the theater district and subway lines...easily walkable to shows, Madison Square Garden, etc. Recommended.

Me gusto todo se lo recomiendo

Very nice

I liked the lobby atmosphere, and the room was super quiet and dark with the blinds. The bed was very comfy, and I loved having a tub too.

Great location and very friendly staff!

Perfect! Great value, awesome location, beautiful decor. 100% staying again.

The AC unit in the room was very old, rusted and very noisy. We could ynot only the hissing of the air but the badly functioning AC motor. The bath towels were damp and the carpet floor dirty. We had to request a room change. The new room was slightly cleaner but the AC was still noisy and old. For the high price of the stay this was more than disappointing. The hotel ad stated that the facility was completely renovated which was quite different than the reality. The staff was not very welcoming either. Would not stay in this hotel in the future.

A pesar de estar en el piso 19, las ventanas no paraban los ruidos externos. El Aire Acondicionado tambien hacia mucho ruido. Los ascensores no andaban bien. El desayuno ademas de ser pobre y aburrido, el personal del desayuno era poco colaborativo, poco atento. El personal de recepcion excelente.

Clean room and location!

The TV was not working properly. There was a bug in our room, not sure what it was. When I addressed it with the manager, she listened and made note of it. The staff were welcoming! Very friendly.

Great location and very helpful staff.

We really enjoyed our stay here and I will be going back.

BTW - I'd hate to see this review censored in any way, not posted or edited, or it'd have to go more directly to people who may not deal with it in gentler way.

Great location to everything we needed in nyc. Hotel was spotless rooms perfect for a busy trip in nyc

Junior at the front desk was amazing.

Stay on a low floor, waiting 25 min on a mid level floor on a non busy time was too much.

Definitely recommend this hotel which is near many tourist spots. Plenty of restaurants to choose from. Even the hotel bar is excellent!

Professional staff (special shout out to Christina from front desk), nice room. The only thing that surprised me was that there was no in room coffee & mini fridge.

Great location

Very good location, the rooms and the hotel is very old but it was clean , workers are friendly

Good, reasonably-priced hotel in a brilliantly central location.

The elevator service was simply inadequate. During our stay, we frequently had to wait several minutes to catch an elevator down to the lobby. There weren't enough elevators, sometimes one or more were out of service, and they were too small to accommodate all the hotel guests and their luggage. At least once, some of us, frustrated that we couldn't get an elevator to take us down to the elevator, pressed the "up" button, went up to the top floor, and then stayed on the elevator to get down to the lobby. A second complaint: There weren't enough electrical outlets in the room. There were two outlets by the bedside table, but one wasn't working. There seemed to be another outlet behind a massive piece of furniture. My travel companion and I had to charge our laptops in the bathroom.

Ottima posizione e buon rapporto qualità prezzo. Camere rumorose.

The Row is in a PERFECT location and everyone was so helpful and kind. Our TV stopped working and they had someone on it right away. I would have loved a fridge in our room but other than that we will definitely be back next year!!

I was surprised for the resort fee so ask about the discounts off with it when you check in. They charge you but don't offer you how to use or on what

Experiences major delays checking in and then the room itself was really awful. My tv didn't work, but that was the least of my concerns. There were socks left on the floor and someone's earring as well. The staff was incredibly nice and clearly working hard as they adjusted to being open, but the hotel itself has not be re-done in a nice way and it was way overpriced for the stay I experienced.

Lobby is great. Elevators are a mess. Rooms are painted tacky and the staff at 5:30AM could not check me out - email or print the invoice. I had to call again. Lobby is the best part. Everything else is like staying in a motel. No water in the room or at checkin.

Clean property friendly staff great location

This place is amazing great staff big rooms

Good sized room with a surprisingly comfortable bed and towels, although no desk area.

Nothing to dislike. This was my 2nd home until it was shut down. Reopened in May so of course after bouncing around other hotels in the area I'm back where I belong. Welcomed by Nelson and Sam when I walked in. New at reception was warmly welcomed by Gezennia. Went to the new bar area to see Javier. Nice renovated room on the 25th floor. Hotel renovations are great. As a Broadway fan close to All Broadway theatres and TKTS for discounted tickets. Plenty of restaurants for meals in all price points. If you enjoy quiet and a friendly staff in a newly renovated hotel check out ROW NYC you won't be disappointed.

Good times well spent will definitely come back.

Incredible hotel. Lovely staff. Great price. 10/10 would recommend.

Excellent location if you want to be within a very short distance to Time Square and theaters. Lots of restaurants and souvenir shops are steps outside the hotel. The train station (Penn) and regional bus terminal are 2-4 blocks walking. The lobby is modern and clean. The rooms are up to date and clean. I’d definitely will stay here again.

Super friendly staff

Perfect location if you are in New York and is watching a lot of Broadway play/musical. Conveniently located to theater, shows, shops and restaurants. The room’s bathroom is a little run down. The bell service told me to tip them when I drop off my luggage to have it hold at the hotel. I don’t like to be told to tip. I’ll tip if needed. Don’t demand it.

The staff here are exceptional! Really helpful and sweet and I mean everyone!!

Excelente servicio, personal amable y cálido. Habitaciones limpias, muy recomendable

The room was clean, and the staff were courteous and friendly. It would be nice to have a desk and chair in the room, but it would be hard to find a place to put them. It was close to theaters and restaurants. I would stay there again on my next visit to NYC.

The staff was awesome the front desk receptionist Junior was nothing less than amazing he was sweet kind and very informative just off first impressions & interaction with him I will definitely be back no questions asked ps. Entering the hotel the smell and cleanliness alone I will keep me coming back thank you for a wonderful experience

The Hotel feels like being at home; the staff is very helpful and kind. The rooms are cozy and clean. The food is good. Highly recommended

The nicest part of this hotel was the lobby and location other wise mid. The elevators were limited and slow. The AC in our room was outdated and did not cool. We got in late and the next morning a housekeeper knocked on our door at 9am and when we told her we did not need her services she insisted on us opening the door to give us towels. We had enough towels. We put the do not disturb door plaque and did not use housekeeping services for the rest of our stay. The sheet and the shower curtain had weird stains. I think there are nicer places to stay in this area for similar price. Would not stay here again or recommend.

The place is beautiful in the lobby but the room are super tiny and the phone didn’t work in the room. Other than that it was a great location close to everything!

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Overall we were very pleased with out stay.

Everything was excellent

Very clean, easy check in process. Manygrades since last here in 2019

Staff are very helpful and polite. One of our party is in a wheelchair and Junior arranged an accessible room, nothing was too much trouble, thank you.

The staff were amazing. Hotel was recently refreshed. The location is close to Times Square. Highly recommend! Jor and the front desk team

The convenience of location was excellent. Easy access to subway and close to theaters and Times Square.Check in was really slow, it took 25 min. The staff was super friendly.

We had a wonderful stay at The Row NYC! The service was truly excellent from start to finish. A special shoutout to manager Joe, who was incredibly kind and went above and beyond to make our stay special. The entire staff was warm, friendly, and professional — it really made a difference. The room was very comfortable and well-appointed. Our only minor suggestions would be to add a full-length mirror in the room and to ensure the bathroom outlet is working properly — we had a bit of trouble using a hair straightener since the outlet wasn’t functioning. Overall, a fantastic experience and we would definitely recommend The Row NYC to anyone visiting New York. We hope to be back! I think is missing a whole body mirror on the room

It is in sn excellent location by the times square. The room very clean and comfortable. I stayed in a queen room. We stayed out all day.

Located in a good area for a tourist.

Room was tiny buy alright

This hotel is within walking distance of everything we wanted to do. Most theaters and Time Square around the corner. Not the fanciest but, it is NYC so expect basic and small. But, clean and great staff! Remember location, location, location!

Great experience in midtown theater district.

We had a nice stay at a great price for Manhattan. Hotel is apparently recently reopened providing a good deal in midtown Manhattan while they are still fully getting everything up to speed (I.e. checkin on a Sunday afternoon took quite awhile with only two clerks handling everyone and one of those let herself be tied up for more than 30 minutes with someone who didn’t seem to have a proper reservation, but on the other hand checkout on Thursday morning was seamless and very quick, also New York had an unusual May heatwave during our stay and the AC in our first room didn’t work but they immediately switched us to a new larger room where the AC worked great for the balance of our stay.) Nice terraced lobby cafe/bar sitting area with views out on 8th Avenue.

Clean rooms, bathroom and lobby. Great service

it was clean and smelled good and good location. the customer service for 90%of staff was horrible or just not there at all. wifi in the rooms were not working. also some of the outlets in the room were not working

Reopening brings clean room back. Excellent location at heart of time sq.

Excelent attention

Everything was just right. I enjoyed my stay. Strongly recommend. Thank you.

The room was very clean. And the staff was very kind and helpful.

Clean, simple, great location, great price

I enjoyed my stay here. The staff were quite accommodating and the manager was a gem. The rooms have more space than a typical Manhattan hotel, so I enjoyed that as well!

the hotel was recently “remodeled” with the landlord special. we stayed here over

Excelente atención y cuartos muy limpios, el hotel se encuentra cerca de todo!! Lo recomiendo.

Reception service

Great location and pleasant staff

The hotel is great if you’re planning to watch shows. Near many of the theatres! All of our shows were in walking distance , one right around the corner. Perfect stay for our trip , and they offer a free cocktail in the evening !

Stayed for 2 nights shortly after the hotel's post-renovation reopening in May. Visually appealing hotel with beautifully updated lobby and cosmetic refresh of guest rooms. Staff was uniformly polite and helpful. Our room was rather small but adequate for our purposes, as we didn't spend much time in it; we did appreciate the very comfortable bed and blackout shades, and it was great to have access to a well-appointed fitness facility on site. Very conveniently located for walking to Penn Station and Theatre District; loads of restaurant/bar options nearby.

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We arrived two hours after check-in time and even so the room wasn’t ready — we had to wait. We paid an additional $45 per night. We couldn’t communicate from the room to the Front Desk at any point; when we needed someone to come check the air conditioning, they took very long. We had three rainy days and they don’t have umbrellas. We wanted to have dinner at the hotel — the restaurant supposedly closes at 10:30 PM, but at 10 they refused to serve us food. I would not return. The room is extremely small, the suitcases don’t fit, there’s no refrigerator, and it’s next to a building under construction, so every morning was very noisy.

Great service everyone was nice just the room is old!

The hotel is just ok, well located but wasn’t a real remodelation, the lobby and entry is huge but not the rooms, are smaller than the pictures. We request a refrigerator (by the way they charge $40 for this), and we are still waiting, I did three requests but never was deliver to the room. The blower in the bathroom is a joke (only works for a doll), the cleaning lady leave the trash in the middle of the room. If you looking for a decent hotel in Times Square, this is an option, but not recommended for long stays. The regular rooms don’t have a desk, so no space to eat in the room, the lobby employee were very nice but if at the end, the fridge was never delivered, then the service was bad. The elevators are another nightmare, sometimes only 2 works, and 1 was always off, so during the morning and night, the waiting can be long. Two of the elevators are “smart”, and two regular one, so the hotel wasn’t like brand new, just some paint and new carpet.

Best hotel to be at in upper manhattan will be back there when I go back to NYC

Love this hotel been staying there for years. Was so glad when they reopened. Staff was great very helpful and polite. Rooms were very clean.

Good Good

Location and Staff We had 2 rooms, our room unfortunately had a bad smell as if someone had smoked and the crew was spraying some mint sanitizer to cover it! Bad. The other room was fine.

Small room

I was very disappointed. The renovation was a coat of paint over damaged door frames. The comforter had blood stains on it. I used to like this place….not anymore.

I stayed for 2 nights - location is top. They just opened so probably going through some "teething issues". Overall nice hotel with impressive lobby and nice staff. Rooms are a bit small. Not sure that's included in the destination / resort fee. No bottle of water / cups (even plastic ones) or lotion in the room. Despite going for a superior room, it did not have a desk, which was a bit annoying,

Everything was perfect . Joe was fenomenal .

Everything was nice. Conveniently located near a lot of things.

Just a block or two to TimeSquare and Broadway plays The elevator most guest are confused on how to use it, which somehow causes blockings to some other guest.

If you're in town for Broadway, this hotel is conveniently located. The rooms are small, no frills. If you simply need a place to stay that's close to Times Square, this is a good value. The renovated lobby and abroad are well done. The hotel just reopened and offered a free happy hour at the bar each day from 4 to 6 pm. No desk or full-length mirror in rooms.

Closeness to theaters and restaurants Backed up sink had to move to a new room that was smaller that bath tub sin was also slow

Had a very pleasant stay for 2-3 days. Its really close to Times Square, which was great and within walking distance to most places, including the subway. My room was very comfortable

Property is centrally located, secure and well maintained. I was first here 10 years ago. Pleasure to come back.

Need to improve the elevator situation, I waited 30 minutes to get an elevator in the morning before I decided to walk down 21 stories

The location was great, the bed very comfortable, and the staff was friendly and helpful.

Hi unfortunately it’s was a bad experience in this hotel the room was much smaller than shows me the room has not refrigerator coffee maker and when I asked for hot water at the kitchen they said we don’t have the front desk was very rude unbelievable the bathroom has no fan to suck The smell is bad. It was the worse’s experience in my life.👎👎

Great stay for a great price. Especially shocked that this was the most inexpensive property at the time of making reservations considering how close it is located to Times Square. We will definitely stay here again.

Sure we have a good room location

I included breakfast with my reservation and that was a great addition to my stay. The room was super cute and recently renovated. The room was small but efficient and I loved that their towels were soft and not rough like many other hotels. I’ll definitely be back and will recommend to friends.

Ended up splitting me into two different rooms. I booked a 2 bedroom

Breakfast and bar were good and staff was nice

The rooms has juts been renovated and are good to be your rest place after a day out in the city. They are not a space to spend time on, which is fine. Who wants to stay in the hotel once you are in New York!!! Beds are comfortable, and the staff is super kind.

The hotel is newly renovated and opened a month ahead of time. Except for two nights without TV (because the carpet installers cut the cable lines) our stay turned out great. The staff were courteous and efficient—and seemed genuinely pleased to see you (Al of to customer training). The hotel is across the street from the subway and a block from crosstown buses. And of course around the block from the theater district. I used to stay at the Penn across the street from The Garden whenever I came to NYC. Now it will be The Row

Great stay overnight

The hotel was clean and efficiently run. Check in/out was streamlined and we experienced no wait times. The staff are the hidden gems at this site. The manager Dan was phenomenal going above and beyond to help resolve a tech glitch with my US roaming plan from my Canadian provider. Over the course of our visit I saw him interacting with other guests as well as engaging with his staff. Amazing- management!! Our front desk receptionist Yara was friendly and helpful as well. The luggage storage staff were also friendly and eager to share good places to watch the NYKnicks playoff games! To sum it up our experience was five stars plus!! I highly recommend this hotel and will definitely return on my next trip to New York!

The service was great.

There was no ventilation fan and the AC was not working.

Horrible hotel. Very very tiny rooms even for nyc standards, very bad valet service and the final straw, very back accounting when checking out. My bill was under $800 for 2 nights and they charged me $1,900. Had to fight them and still waiting for the refund.

Still getting up to full capacity. Glad we chose to return

The room was a bit small but what can you say it’s New York..the staff was exceptional….

The location and price were amazing! Close to Times Square, but a few blocks away to avoid the craziness with a wonderful view of the Hudson, morning and evening. We knew this location was just reopening, so we had low expectations, but it was very nice and clean. An excellent value. Long wait times for check in. We didn't find any of the staff to be very friendly, except the cleaning staff - they were quite nice! It's clear some of the room elements will suffer over time, especially the window shades and drawers. We would not stay here again unless there was at least a coffee pot and possibly a microwave oven and minifridge in the room.

New and clean. Helpful staff. Hallways depressing. Room was tiny. Even the sliding bathroom door could not open all the way.

Room was small but ac worked and everything was so clean. The staff was amazing and in a great location! Perfect place to crash after a busy day in NYC

A few teething problems Ok though

There was never enough staff in the front desk, taking hours to check-in/out. There were only 2 small working elevators so there was always a wait. The room itself was dated and dirty despite the recent renovations.

First there is like an double resort fee, one Expedia lists and another that the hotel charges on top of that when you get there. The carpet in my room was coming up so the bathroom door didn't close. The TV didn't work. There was damage to the walls. The room was expected size, small. The room was clean. There was no hot water when I tried to shower at 9 am, guess everyone else used it up. Also only one staff member running check in, I have to absolutely commend her for doing a great job, but when I got checked into a room with an active ozone generator running I was dismayed to have to wait another 15 minutes in line to get a new room, having previously waited to get my first room.

AC works well

Good location however the room is quite small which we expected given Times Square. The bathroom was no bigger than a small travel trailer and used the same thin toilet paper. The AC didn’t work in the middle of a heat wave and the TV didn’t work. We waited over an hour for maintenance. He reset AC. It barely blew cold air and couldn’t fix TV. We let front desk know upon check out and they kindly waived our “destination” fee. The luggage guys were awesome! We were able to store our luggage before check in and after checkout for free to go exploring around more before leaving Times Square

Great!

Checked in May 12 for seven nights. Was placed in a queen room at check-in. After informing the front desk, we were walked to two more rooms before finally settling in around midnight. The third room also had a queen bed. We were told it was the best available. We never received the king bed we paid for. The final room had no power to the bedside outlets – a problem since I travel with a CPAP machine. An engineer arrived close to 1am, discovered the headboard was incorrectly wired, and my partner and I ended up helping him reassemble the furniture. The AC barely worked, and when the unit was bumped open during the move, there was a used box cutter razor blade inside. The shower wasn’t clean, water pressure was poor, and only one or two elevators worked across the entire property. A member of our travel party spent his first night with no AC before being moved. Front desk associate LaTonya and manager Joe were genuinely helpful and working hard under difficult conditions. Staff acknowledged the hotel had rushed its May 1st reopening and that many rooms hadn’t been properly inspected. No manager ever followed up as promised. No compensation was offered.

The location The staff was unfriendly and understaffed, making check-in and check-out unnecessarily long. I was also charged for an extra night without warning and only found out through my bank notification. The deposit was too high, especially considering the lack of basic amenities like a fridge. Overall, disappointing for a supposedly renovated hotel.

fantastic location, everything are there, subway, shows, shops, places to eat. easy to get everywhere noisy.

Great location. Lovely room with all you need for a nice stay! Bar is wonderful and the food is very good for breakfast. Staff friendly and all helpful and work hard to make the stay as pleasant as possible. Convenient to Times Square, Theater District, Subway lines, and Restaurant Row. Highly recommend it and will stay there again! Well done on converting this to a great hotel!

We did not know what to expect when we booked this hotel a few months ago and we were very pleasantly surprised. It’s newly renovated, has a hip modern look within an old building and is very clean. The staff is super friendly, especially Joe. The room was comfortable and quiet. We also liked the location. Overall, we had a great experience in New York at this hotel.

So delightful. Staff is friendly, lots of amenities, and ideally located. My only note is that more than two elevators should be operational. Otherwise 👌

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Location and service are great Room too small, bed is too small for 2 persons.

There was no hot water in our shower twice. Once it was just cold and wouldn’t get warm at all, and the second time it got lukewarm. Otherwise it worked. The elevators seemed to be having issues and some were out of service during the stay.

Make the rules more clear about the secure deposit you have to pay when you get there!

The rooms are extremely small, and there is no mini fridge. Also, the people working there are very incompetent ! When I checked in, they tried to charge me more than $3000 for the rooms, even though I had already paid over $1800 through booking. They spent more than 40 minutes verifying that. We dropped off our luggage in the room and left for a quick walk in Times Square. When we returned to the hotel, they stopped us, saying the credit card had declined the room charge and that they had already deactivated our room key cards. When we verified that they realized that the payment in reality went through, they didn't even apologize for humiliating me in front of my family. And only after a while did they give us the keys. I am not happy with the service, nor the rooms. The hotel location though, is great The rooms are extremely small, and there is no mini fridge. Also, the people working there are very incompetent ! When I checked in, they tried to charge me more than $3000 for the rooms, even though I had already paid over $1800 through booking. They spent more than 40 minutes verifying that. We dropped off our luggage in the room and left for a quick walk in Times Square. When we returned to the hotel, they stopped us, saying the credit card had declined the room charge and that they had already deactivated our room key cards. When we verified that they realized that the payment in reality went through, they didn't even apologize for humiliating me in front of my family. And only after a while did they give us the keys. I am not happy with the service, nor the rooms. The hotel location though, is great

Very elegant, clean, great staff and excellent service

The “continental breakfast” advertised on the website is also misleading. In reality, it consists of either one egg sandwich OR one pastry. Fruit, yogurt, and most additional items cost extra, and even coffee consumption feels monitored. While there is basic American coffee available, every small extra is charged separately, which is absolutely not the impression given online. What made the experience worse was the staff’s dismissive attitude when concerns were raised. When I simply asked for a tray to carry my coffee to the table, the response I received was: “Darling, welcome, this is New York.” For the price charged, the experience does not match the description, the expectations, or the level of service this hotel claims to offer.

I paid for a superior room with king bed with the photo clearly showing a desk and chair. My room did not have any desk or chair. Only 2 of the 4 elevators worked when I checked in, with no apparent effort to fix the others. On my last day, only one elevator worked while hordes of people were waiting on every floor to go down, including many with luggage. We had to ride all the way up to the top on the sole working elevator to make sure we could squeeze in as there was no other way to make it down from floor 23 with our luggage.

Elevators problem.

The location is good as it is in the heart of NYC. I enjoyed walking around the lively area. The rooms are clean. Staff tried to behelpful The amenities were lacking. I guess people in New York are not that great when it comes to Customer Service

The room was small, but nice and had good amenities !

Yes

The rooms are very small. But they are 100 year old buildings in Manhattan. I guess thats to be expected. And frankly, you don’t go to New York to sit in a room. Exceptional location if you are going for Broadway theatre. Connection to transit is also very easy from Row NYC.

All staff were helpful and friendly. Bfast area was excellent and also offered a Happy hour at the bar, a very nice surprise. Great sitting areas to enjoy those free cocktails. Will def return for the price/convenience and all of the above.

Elevators always broken. Small room no fridges or microwave and terrible valet

The ROW NYC claims to be a 4-star hotel, yet this was genuinely the worst hotel experience I’ve had, and I travel often. From arrival, everything felt chaotic and disorganized. We were told to hand over all luggage downstairs before even checking in, then waited over 30 minutes at reception because the hotel was clearly understaffed. Since our room wasn’t ready yet, we were told to come back later for our keys… only to wait another 30 minutes just to receive them. The luggage situation was even worse. After returning later that evening, we waited 45 minutes for our bags while trying to get ready for a dinner reservation. We called twice before they finally arrived over an hour later. For a “4-star” hotel, there’s essentially no concierge service. My fiancé wanted to send a bottle of champagne to the room after I found my wedding dress and was told they simply don’t offer that service. The elevators were another disaster: only 2 of 4 worked most of the stay, and on checkout day only ONE elevator was operational, forcing staff to bring guests through service elevators. The renovated rooms may look modern, but functionality was ignored: barely any bedside outlets and an AC unit blasting directly onto one side of the bed all night. Checkout also took another 20 minutes. Convenient location, but other than that, avoid at all cost.

Great hotel. They were experiencing some elevator problems (no fault of theirs) and the manager, Joe, went out of his way to help everyone out, aided by his wonderful team. I really appreciated how on top of it he was: All the hotel guests knew him by name, and everyone appreciated him. He made lemonade out of lemons, and got everyone smiling, to boot. It felt like a welcoming space.

Was charged nearly €1000 taken off my card and charged twice for the stay which I had already paid for The air conditioning didn’t work in the room and we rang 3 times about this and nothing was done. A cleaner on the hall way had to help us get in touch with the reception for them to finally listen.

Loved the property. The location was amazing! The staff was great.The only thing I could negatively say is that there was only one elevator working at some point.

Lipieza

No mirror in the room No electricity works next to bed No water offered I will not recommend this hotel

My daughter and I had a great time in New York. I understand this is a remodeled hotel that was recently reopened on May 1. I believe we were the first guinea pigs when we checked in the first room was not up to cleanliness standard. But the hotel was very accommodating and moved our room, which was great! The breakfast options were quite delicious and we are missing the yogurt parfait. Staff were friendly.

Would stay again.

I appreciated having a roll-in shower, but the floor was covered with water when I was done - perhaps a small lip can keep water in the shower. Room was fine but we missed having a chair to sit in and a small body lotion available in the bathroom along with washcloths - we got them the next day. The staff and ease of getting around with my walker was very good. All-in-all, I would stay there again.

Rooms were clean but if ur looking for pretty these were not them

Room was clean and updated and staff were very friendly. Two of the elevators weren’t working reliably and there was no in room coffee or fridge (had to request a fridge I think) but it was great for business travel

I’d recommend this hotel if you’re visiting to see Broadway like I was; as it’s literally a walk around the corner. There’s a cool dispensary across the street if you’re into that and it’s located a few blocks away from Times Square. There’s many food options within walking distance and many places to shop.

Took an hour to check in - I was the third person in line and it took an hour. They had two people working the counter and never brought in more people to help. I felt worse for the long line that developed behind me.

Nice rooms and environment but missing a few key things. No glasses or water in the rooms, no hooks in the bathroom to hang towels a bit too squashed and very limited small breakfast options - would have been nice be allowed more than just a croissant or bagel but a few things.

Property was well located, clean and comfortable.

Small but clean room .friendly staff.

My bf and I stayed 5 days/4 nights for his birthday in a room with a city view and got coffee and pastries at the hotel cafe every morning before heading out to explore. The location was perfect and about a 5-10 min walk to multiple train stations which made getting around a breeze. We loved The Row and would definitely stay there again!

You get what you pay for! It’s not too bad of a room if you just need somewhere to sleep for your trip! People greeting in the front were excellent! As for the front desk, check in and out was smooth but we asked for an iron and never got it. AC were a lil iffy, the ac wouldn’t run and even if you try to leave it running it would automatically put itself in auto mode no matter what, so in the middle of the night the room would get hot!

AC didn't work

Only good thing is the location.

I loved the theater district location and the old NYC hotel vibe. A wonderful renovation.

El servicio desde que llegas espectacular y el hotel súper limpio y confortable

Great location if you want to enjoy NYC. You are right at Time Square, theatre district, and plenty of options for dining/entertainment. Great staff and facilities with a convenient breakfast, coffee, and food options. Manager Joe is there to make sure you have a great stay.

My room was clean & tidy. The room did not have a hairdryer & a personal safe (which surprised me but I should check the list of amenities). The bathtub/shower while clean enough could use a good bleach/scrubbing. The shower head could be replaced as it sprayed in all sorts of directions. I would stay here again.

Checking in took forever because there was only one person working and nobody else arrived to help, so we ended up leaving our bags with an employee so we could get to a show. Came back around 11pm for check-in and was helped much faster. The clerk nicely upgraded us from a room with one bed to one with two beds, which was really nice. There's no microwave or mini fridge in the room, and only a tiny trash can. Our bedroom door didn't lock every time so we constantly had to make sure it was locking properly. Staff was very friendly and helpful (minus the initial check-in), the gym was really nice, everything was very clean, and the hotel is located right in the middle of several Broadway theaters, which was super efficient for us. Would definitely stay here again!

The rooms and bathrooms were not good at all

★★★★★ (and then some!) ​I cannot recommend this hotel enough! From start to finish, my stay has been nothing short of fantastic. In a city full of options, this is truly the only one that matters. ​What sets this place apart is the immaculate cleanliness and the stunning, stylized aesthetic—it’s easily the most beautiful and well-kept property in the area. The attention to detail in the design is second to none. ​I’ve already decided that I’ll be booking my return stay for next summer. If you’re looking for the absolute best version of a hotel experience, look no further. 10/10, would recommend to everyone! Joe, the manger, and percy Edwin and Conrad at the door Nothing

The location of the hotel is ideal if you are planning to see Broadway shows. The noise from 8th Avenue can be clearly heard in the room I stayed in. I recommend bringing earphones or a white-noise app. The bedding and towels were new and comfortable.

The street outside was not the cleanest and there were some homeless people nearby, but that is also part of the New York City experience. The location is very convenient, especially since the hotel is very close to Times Square. Overall, we had a good stay and appreciated the helpful service.

Exceptional customer service in the heart of Times Square!

We found the price to be very reasonable for the location and amenities. The staff seemed eager to please and accommodate. We even met the hotel manager who took the time to chat with us in the lobby. Give us some hotel history and offered us free drinks at the bar. We had a great time.

I truly enjoyed my stay, the property was beautifully designed, the room was clean, and comfortable. My only issue was the AC unit, even after dropping the temp to 65 the room was muggy and warm. But other than that everything was excellent!

We had 2 different rooms, no fridge if staying multiple days and the air conditioning unit wouldnt cool the room. Rough sleeping. Location is great and the staff was amazing. I know they just opened but they need to have refrigerators and have air conditioning

Great location for our trip. We saw a show, went to the MOMA, had a great dinner nearby. Close to the Port Authority, important for us as we took the bus from Boston. Beds were comfortable and room good sized for NY.

Central location and friendly staff.

the potential is there, great lobby, small rooms, but they're fine. TV didn't work, and they couldn't fix

Very disappointed in this place no heat or hot water the first day

Great spot to be near time square. Clean rooms. I'd go back.

Location excellent. Really great value. Fast elevators. Nice big lobby. Network box on the wall had fallen off the wall into the bench dresser preventing one drawer from closing. I pushed it back onto the wall but it needs to be permanently fixed. Floor lamp was not plugged in which has to be plugged into outlet behind the bench dresser. No ice nor cups for the room

The staff was amazing. Nelson was so helpful with our luggage when we checked out. Joe immediately welcomed us upon arrival and made us feel at home. The hotel is so close to everything and is very convenient.

The room was very small and very very basic. It was not worth what you paid for. The amenities were good and the lobby very clean and nice but the room not so much. You get more room if you stayed at a Holiday Inn than you would here. The room felt like a closet with a bed and bath. No microwave and not small fridge. If you are looking for just the bare basic in a room then yes it is for you.

Perfect Location especially for Broadway Shows. Staff was superb from the front desk to the cleaning staff.

We’re that there was Monday in the room but otherwise a good value hotel well situated

Location is excellent. Property has just been renovated and is just reopened. Building is from 1928 but now has a very modern vibe. However, the rooms are small and particularly the bathroom. Some additional amenities are being added as the project is still under way.

Perfect location for proximity to Broadway theatres! Went on re-opening day and there was a back-up during check-in (staff was new to the system). I am the type of person to notice details and the remodel seems surface level, I obviously didn't see the building when they began so I can't say how much has been done. In the, quite small, bathroom, there was no fan, the tub shower had an un-even floor surface, the drain didn't really work all that well and the water pressure, while adjustable, went from a heavy trickle to a mid-pressure spray. Sink was nice with some room to put your things around it and there was a shelf. Lighting in the bathroom was mid - only light was from the mirror. The green paint throughout the room wasn't perfect (looked like a lot of layers). The room was sparkling clean, the new bed was comfortable, night stands had good plug options, carpet was nice, and towels were fluffy. We were on the 25th floor and the noise from the area was still noticeable. For NYC, I guess the room size was ok, it did feel small, and if you had multiple large luggages it will be tight - there is storage space under the bed for a suitcase on either side. The TV is on an awkward wall next to the bed vs at the foot of the bed - but we didn't watch TV. The two elevators were slow to get to you either in the lobby or at your floor. It seemed like there were more elevators available but they weren't working at the time. The cafe was nice. After all that, I would stay here again.

Has just reopened after being closed for renovation Opened may 1 .. we checked in may 2 Much work still in process As expected a few loose ends Helpful but not quite ready staff Communication was lacking They will do better Rooms VERY small particularly the bath No in room coffee or fridge Had been requested but never came … no room for it anyway This one may get better as work and organization continues

The lobby Was nice The room were too small for the price there were no TV no trashcan no drink fridge, no ice bucket, and no water for guests and smell like paint the whole time

How close it was to Times Square and from everything else. No complaints

The hotel was close to our show. It was the opening weekend and there were some minor setbacks: lengthy check in / check out process. Limited number of elevators working causing longer wait times.

Great location, walking distance to theaters and Times Square and access to tour stuff. Loads of nice and surprisingly reasonable food options. Clean. The fill-your-own water bag from the filtered water tap was great. Nice little bar of soap. Fast elevator response. Doorman got taxis promptly The usual small room and tiny bathroom typical for NYC. No amenities, no in-room coffee (much less any breakfast) not even in lobby. Hallway ice machine didn't work any of the 3 days I was there. Long and slow lines for check-in and check-out. Travelers must take that into account. Extra $80 fee for internet use was demanded even when I explained I had no electronic device and would not be using any internet.