The Gotham Hotel

Good size room, balcony doesn’t really have a few. Staff very helpful and nice! Clean rooms

Room was much larger than a typical NYC hotel room. Elevator was fast! Front desk staff members (Brandon was so nice!) were extremely friendly and helpful. Location was close to St. Patrick’s, Rockefeller, and flagship stores (NBA, Hoka, etc.). Central Park was a 15-minute walk. Overall I would definitely stay here again.

Nice midtown location and the balcony is a pretty unique touch. Room was a little worn in spots but was clean and neat. The shower was awesome and comes highly recommended.

I had a wonderful stay at The Gotham. I recommend booking a room with a private terrace. The Gotham is one of the few hotels in the city that offers this feature. I ended up spending more time on the terrace than in the room. I stayed on the 14th floor and it was quiet. From inside the room, I heard little to no city noise. The Skyline Jr. Suite with Terrace was very spacious.

The coffee shop next door was great as well!

The facility fee is ridiculous considering the house has no amenities to speak of. Are we really paying facility fees to ride the elevator? They provide access to an off-premises gym that is a dump. I couldn't be more disappointed with the experience.

We had a lovely little balcony room on the 21st floor, where there were only two rooms (we booked both, one for us and one for friends). The room itself was extremely clean, the floors were not carpeted (LOVE), the bed was comfortable, and it was relatively quiet considering the noise outside on the street. The staff were all friendly and helpful. I couldn't ask for more, really. We will definitely stay again!

Comfortable bed Not many outlets

The location was perfect for my needs, and close to train station. If it's your thing, tv was not smart tv.

Good breakfast and great staff!

Very good

Big room

Very good

By NYC standards, the room was huge. We had a king size bed with room to move around, a full sized bathroom, mini fridge and an entry way closet. The room has a walk out balcony - but it's facing the interior of the building so it's very loud outside due to the HVAC for the hotel. The room itself is very quiet, you just can't leave the door/window open at night due to the noise. Because it's interior facing, there isn't a view and the room is a bit dark - but we were only in it to sleep, so it didn't matter. Location was amazing - 2 blocks to grand central, 5 to Times Square. Great coffee next door - walking distance to central park, good restaurants and great shopping. Was perfect for our stay. Would have liked a few complementary bottles of water in the room. We had a "mini bar" credit, but there wasn't any water in the mini bar so we didn't use the credit. The HVAC noise is annoying when you want fresh air, but not a big deal in total.

Very good

The location is perfect! The only thing that I was disappointed about is that when I made the reservation, I selected a room with a city view. We were given a room on the 5th floor with visibility that did not compare to what was advertised on the website. Other than that, everything was clean, staff very helpful, and the cost was reasonable for the number of days we stayed.

Was fine. I was very disappointed that our room did not have a balcony, as it was pictured in the photo when I booked. I carefully chose a room with a balcony and specifically this hotel for that reason. Very misleading. Your photos don’t match up to what you offer your guests. It also said that we were supposed to get two free drinks, which we did not get. Also misleading. It said on our room key envelope that we had a $10 mini bar credit, which we did not use because nothing was labeled with a price. We wanted a hotel with a balcony with a view of the city, as this was our 30th anniversary and unwanted it to be special. Your advertising is misleading.

Great location, clean rooms Price was not competitive

Room was in the back and felt dark and dingy - did not look for feel like the photos Don’t feel like the photos. I asked for a front room Instead and they said nothing else was available. Disappointed

Great location and room service every day.

Exceptional

Everything as expected at this price range. There is no gym on-site, Hotels.com needs to show that clearly.

It’s chic and in the middle of where you wanna be. The staff is helpful and willing to go an extra mile for you. No USB charger hookups in the room. Can be a little loud, but it’s the middle of NY so that’s expected.

It’s chic and in the middle of where you wanna be. The staff is helpful and willing to go an extra mile for you. No USB charger hookups in the room. Can be a little loud, but it’s the middle of NY so that’s expected.

The staff was so helpfu, especially Brendon, and it was the perfect boutique hotel in a great location!

Everything

Everything

Hotel room was spacious and staff was very friendly and helpful. Very clean room. Would recommend. I will definitely stay here again!

Very good

Superb

Great convenient area; rooms were modern and updated. Very nice.

Great location, friendly staffs

Should have two face cloths, two, not one, chairs, and larger waste baskets. Staff friendly and helpful..

Great

Great boutique hotel. Having the terrace really made the stay enjoyable

Exceptional

The front desk and hospitality staff were excellent.

Exceptional

Very nicely boutique hotel in midtown with great transportation options right next to the hotel. Dining options- on site restaurant that does room service and in addition- next door cafe ! I love everything about this place. Large rooms with balconies- big plus when you travel in the summer. I also like hardwood floors in the room- ni carpet.

Very good

Very clean, all amenities are new. Great location

Very good

Great in every way

TV in the room was old. No access to outside apps.

TV in the room was old. No access to outside apps.

Very noisy

I've stayed here twice. The location is perfect and the rooms are comfortable and stylish. Would stay again!

One iof the best places I have stayed in NYC. Clean, quiet, great staff.strong recommendation

The updated rooms were lovely. They were very clean and comfortable.

Very convenient Had to remind them for coffee several times but overall everything was great.

Exceptional

Very convenient Had to remind them for coffee several times but overall everything was great.

The location Very noisy

For one night great hotel. Great location.

Big room. Patio off room

Great place

The Gotham is an adorable small hotel that is run with very competent staff who you will be able to engage with easily. The Juliet balcony's are a bonus and provide a view of New York life and fresh air. I enjoyed the lush bedding and a room without carpeted surfaces. The mini bar was very well stocked for snacks, soft drinks, wine and alcohol. The restaurant is very attractive and offers a cozy atmosphere. Tends to be a bit loud if you have hearing issues. They offer a nice menu and specialty drinks. I'm hoping when I come back they will have a Smart Tv.

Desk setup is poor if you are working. desk too high for chair. wasn’t overly clean.

Also stated dressing robes but not included and had to purchase whilst out (would have bro

Superb

Great staff Only stupid issues !! Towels small Amenities not replaced daily

We are going to make this our go-to hotel when we visit NYC. We try to visit a few times a year and have tried a lot of different places and the Gotham is by far our favorite!!! It’s the largest room we have ever stayed in, it was clean and comfy too! The best part of our experience was the option to have a late check out for a nominal fee. We ended up having to leave before our late check out time because I got a terrible migraine and they refunded us the fee!! We didn’t even ask or expect that would happen so it was an absolute wonderful surprise. Thank you Gotham, we will be back!!

Gotham Hotel is a great central location for NYC. Very close to attractions but tucked ever so slightly away from the crowds. The staff is very attentive and friendly. The room we had was spacious with a balcony off the room and a community balcony on the same floor. Espresso machine in room. Not run of the mill, but the mattress was very firm so keep that in mind when booking.

Showers were confusing, had to take cold shower because I couldn't figure out the hot water. Great location! Most staff was rude.

Great location. Quiet rooms. Nice price.

Super friendly staff, nice room size, and convenient location

Perfect location. Quiet property. Reading Room breakfast was terrific.

Exceptional

Aside from a noisy street-side room, everything about The Gotham is top tier. Will stay again.

This was the worst stay of my life. Everyone who sees these 5 star ratings, don't believe it. The rooms are a mess, dingy, not like the pics (check reddit, you'll see) and on top of it I complained to get a refund 15 mins after we saw the room. Hope you like youR TV with BLUE TINT for no reason, not even a smart tv in this "LUXURY BOUTIQUE" They ignored the request from Expedia my entire trip. I couldn't afford to leave without the refund, so we were stuck to top it off, they lied and said we drank the ENTIRE FRIDGE- who the hell pays those prices when theres a million corner stores? We didn't but the manager made it clear that it was retaliation since when I said I didnt drink/eat those items he said "well you've also been leaving us bad reviews" HUH?! those things dont even matter with each other. They refused to respond to refund request so in the end they can say "well you stayed so... oh well" TRASH place, 0 stars. Horrible experience

My experience was awesome I loved every minute of my stay! 10 out of 10 I highly recommend The Gotham hotel !!! I told friends and family it’s a must if you stay in NYC no matter what city you plan on visiting !!!

The window panels had tape annd appeared damaged, as if they had been broken previously, and several of the window shades were not functioning properly or wouldn’t close at all. That said, the bed was comfortable, and the rest of the room and bathroom were clean. The staff was friendly and accommodating, which I appreciated. I also liked the added security of needing a key card to access the elevator, and the smart TV was a nice feature. However, getting to the hotel was extremely frustrating due to ongoing construction. One-way traffic and constant road closures made parking very difficult, often taking hours to figure out a route. The parking validation was a nice touch, though. One night, the crowd in the hotel felt a bit off, which impacted the overall experience. Considering the price I paid, I expected the room to be immaculate. Overall, I don’t believe this hotel should be rated as “wonderful” on Expedia, and I wouldn’t choose to stay here again.

I wanted a room with better views of the city & building. Great otherwise then that. Great stay

Queen room was larger than expected and clean.

Great hotel with very spacious room

Clean room, door is very thin so you can hear anyone walking in the hallway whether they are being loud or not. Close to so many restaurants and activities. Comfortable bed, would stay again.

Great location, walking distance to Broadway. Room was a good size, with an intelligent layout, excellent bathroom (with signs for the shower control, why can't everyone do that!), well-stocked mini-bar, flexible lighting, comfortable bed, very clean. Staff was friendly and helpful. Nice restaurant on the premises. The closet door closer was very aggressive. :)

Great location, walking distance to Broadway. Room was a good size, with an intelligent layout, excellent bathroom (with signs for the shower control, why can't everyone do that!), well-stocked mini-bar, flexible lighting, comfortable bed, very clean. Staff was friendly and helpful. Nice restaurant on the premises. The closet door closer was very aggressive. :)

Room was fine. Nothing exceptional stood out to me.

Good

Superb

nice clean room in a good location with friendly staff.

nice clean room in a...

Clean room!

Super cute boutique hotel close to everything but far enough away from the chaos

Nice boutique hotel with friendly staff.

The room was great! I definitely took full advantage of the small terrace w/outdoor table and chairs. Shower/bathroom amazing. Bed nice and comfortable along with bedding. Literally no complaints. Staff, very friendly and accommodating. Will be booking again

Stay away! I was hospitalized two days before my stay and they kept my money and didn’t give me any options to rebook in the future or refund. They didn’t care about my health even though I provided documentation from the hospital.

Excellent hotel…..great location

This was our second stay with the Gotham. Both times the staff was more than accommodating and very friendly. The parking garage across the street made it very convenient for NYC. Will stay here many more times I’m sure. Highly recommended for the location as it’s close to everything.

Everything

Location and staff Water

Within 2 hours of checking in, I jumped in the shower and mid-soap the fire alarm starts going off in my room. If you want to talk about a freakout, try being on the top floor of a Manhattan hotel, naked and wet, and trying to figure out what to do. I grabbed a robe and threw my hair in a towel and was about to run down 25 flights of stairs before realizing the alarm was only going off in the room, not the hotel or stairwell. I called the front desk and they confirmed there was no fire and they would send someone up. From speaking to the staff, they said this has happened before and it's the steam from the shower that sets off the alarm, so please shower with the door closed. There is no fan or vent in the bathroom nor is there any sign or indication of keeping the door closed so you don't have a near-heart attack when trying to take a shower. It was a horrible way to start my vacation weekend in the city and I felt like an idiot, standing there in a robe and towel with socks and boots on while someone checked the room. The staff didn't seem overly apologetic nor did they offer up anything for the scare and inconvenience, like some extra bottles of water or anything. The rest of the time the stay was perfectly fine but the start was enough to make me reconsider staying at the hotel again.

I loved the view from the room and the Balcony, Staff was very friendly and accommodating. Very clean room and bathroom. I've stayed here multiple times and it's My Go To in the city, always a great stay!

I loved the view from the room and the Balcony, Staff was very friendly and accommodating. Very clean room and bathroom. I've stayed here multiple times and it's My Go To in the city, always a great stay!

We've stayed here before and it's quickly becoming our accommodation of choice when visiting Broadway. It's close to everything. As it is in the heart of everything, it was very loud -- more than usual though. Also, the Reading Room closes early and cannot be charged to the room. Not a "dislike," jut inconvenient.

The terrace window had visible sealing material from leakage and the glass was fogged, affecting the main skyline-view feature I specifically booked. The blackout shade near the desk also did not work. In a follow-up email, General Manager Kristina Tinaj confirmed replacement parts had already been ordered for storm-related window/blind damage, meaning these issues existed during my stay. Shortly after arrival the bedding had to be replaced due to cleanliness concerns. The bathroom sink leaked underneath during use and drained very slowly; I recorded video and showed it to Srdan while onsite. The heater also did not maintain temperature even when set high, and the bathroom door hook was broken. Housekeeping entered after only one knock earlier in the stay. Later I allowed entry only to place towels on the bed, but the room was cleaned beyond what I authorized and the patio door was left open, making the room very cold. I raised these issues with the manager on duty, Dante, but was told the only adjustment available was a facility-fee refund unless I checked out early. Despite confirming repairs were pending, the hotel declined further compensation. This did not reflect the standard expected for a terrace-category stay.

The staff were very nice and helpful. The bed was very uncomfortable maybe the most uncomfortable bed I’ve ever slept on. There’s no actual lounge to relax in other then the Reading Room bar that closes early and there is a rooftop spot but when it’s cold and windy there isn’t any heat source up there. It was ok for the weeend but we won’t be staying there again.

Need teabags in room

We liked the location and the rooms are quite big. The staff are all amazing and happy to help in any way. If you call down for something , it’s sent up in minutes ! They give you bathrobes and slippers and other amenities in the room. The pillows are too soft and you can’t get as comfortable as you would like. . There was a smell of cigarettes and marijuana smoke wafting up all night from the back balconies or alleyway , not sure. And the doors slam really loudly above you and beside you. That could be fixed I think.

Nice property

Nothing it was great

Great, clean room, attentive staff

Room was clean. Gentlemen who checked me in was great. Super nice and friendly. Some people were having a party all night. Screaming, slamming, doors, smoking, and holding the elevator door. Finally for the 2nd time at 5:30am security came upstairs. When security left the lady proceed to scream you b&$@$es called the ops. F$%k you’ll. When I spoke to the desk about it in the morning the guy says “ Yeah they were having a party. We saw it on the cameras. Sorry! “ I was like sorry I was up all night. He basically shrugged his shoulders. 10 mins later I get an email refunding me $27 of the $270 I paid for a horrible night.

Everyone was really nice! Location was perfect and it was really clean. The only thing was it was a little loud.

Nice enough hotel, a few things that were disappointing. No room safe, which would have helped. Top up of supplies, such as mini bar and coffee machine were reliant on guests calling reception. The blinds in room were not working properly, which left a large gap for office workers opposite to see. Had to request bath robes to help. Staff were great and very helpful, which made the stay better.

The staff were very kind.

The balcony door didn’t lock there’s only one lock on the front door and no lock on bathroom door. It’s a bit scary for a woman alone

Hotel bar closes at 10pm which as a hotel guest is disappointing. Excuse is it’s a separate business?????

The rooms are spacious and clean. Fifth Avenue is right down the street. I loved the amenities in the room and I loved our little balcony because it was snowing. I will definitely stay here again.

The restaurant downstairs was the best surprise. Your view is into another office building. I would return but only with a large room

Good central location

The staff really shine and made our stay super special!! We needed toothpaste and they send us some asap !!! We can’t really thanks enough for the extra help

Resent hotel in midtown. Great location. Walkable. Room was very basic which wasn’t a bad thing. Patio facing a brink wall left a lot to be desired and the patio door wouldn’t lock. Not an overly bad experience but I’d stay somewhere else next time.

Great hotel. Attentive staff!!!

This is a perfect stay right outside of Times Square. Great rooms and comfortable beds. The restaurant The Reading Room is also top notch!

We are repeat visitors to the hotel. Great location- Great staff- room is super clean- very comfortable bed - great tools - could not ask for more!

Good location - rooms were clean with good amenities and sizable in New York

Clean rooms, excellent staff, parking was fair, easy to get to everything, perfect place for a shopping adventure with easy access to all the high end shopping in 5th ave. The small yet really cool balcony offered an amazing view of the city. Very close to all major attractions. Would stay here again in the city

Bed was comfortable and clean. It was amazing to be able to open the balcony door for fresh air!

Gym is a fair old walk away but excellent, just wish it were closer. Cafe/bar is excellent but extra.

Very nice hotel…. Rooms are clean a new. The staff is very nice and helpful. Great restaurant that offers breakfast, lunch and dinner.

Great !

Room is large and clean, the amenities are good. The only problem was the noisy AC that kept us awake at night

Yes room was clean, staff was professional, courteous and kind

Very clean room, great location, front desk allowed early check-in

The staff at the front desk had wonderful recommendations throughout our visit in which stores to visit for snacks and drinks!

I am writing to formally address my experience at The Gotham Hotel regarding my Dayuse reservation on February 11, 2026 (3:00 PM – 11:00 PM). I have stayed at your property 3–4 times previously and have always had positive experiences. That is why I returned. Unfortunately, this most recent visit was handled in a manner that was unprofessional and unacceptable. ⸻ February 11, 2026 – Arrival (Approximately 3:00 PM) Upon arrival, my friend and I were carrying multiple heavy decorations for a Valentine’s Day proposal. A blonde doorman opened the main entrance door. However, when it became clear that we were struggling to manage our belongings and access the elevator, he did not offer assistance. A front desk employee instructed the doorman to help us upstairs. The doorman initially responded, “nah they got it,” before eventually escorting us up. Even then, he did not assist with carrying our items nor offer a luggage cart. As a returning guest, this level of service was disappointing and inconsistent with my prior experiences at the hotel. ⸻ February 11, 2026 – Checkout (11:00 PM – 11:27 PM) At approximately 11:00 PM, my partner and I were still actively cleaning the room, which contained rose petals, balloons, and proposal materials. Between approximately 11:00 PM and 11:27 PM, the front desk called the room three separate times stating that our Dayuse period had ende

Uniqueness of the design of the hotel. Great location.

Yes

The room was spotless and bigger than expected. The staff was phenomenal and the scent all around the hotel was incredible.

Excellent staff, excellent room.

Great hotel

It was clean

The doorman and front desk greeted us with a smile everyday. The room was very clean, and the location was excellent!

The location

Staff

Room was great just kept hearing a lot of noises early in my he morning when cleaning was being done.

Had a good time. Staff was friendly room was clean.

10/10

Everything about it was good. Location great, staff friendly and excellent service. Had a wonderful stay

Hotel was amazing

Yes

Room was clean. Staff were great

Nice clean rooms, liked the back bar/restaurant, went to the big gym - it's 15 minutes away but a 'full' gym so worth the walk My room had 3 windows and blackout blinds on each window. The problem is there are 2-inch gaps between each blind, which lets a lot of light in...

The room looked exactly like the photos on the booking site and had a cozy layout that felt like a home away from home. Although it was cold and I couldn’t fully enjoy the balcony, I still managed to take in some really nice views. Overall, a great stay and a wonderful way to celebrate my birthday in NYC.

Great location for time square and broadway shows Nothing

The reservation staff especially Tina was very unprofessional

Great area, front desk staff were awesome and we had a balcony which was nice. Furniture was a little outdated.

The door to the balcony would not lock, the door occasionally opened on its own.

This hotel was amazing! ilda helped me and she was wonderful :) !

Loved the hotel and location. Balcony was awesome

The room was was surprisingly spacious, bed was super comfy, and appreciated having a crib available for my baby and double operable blinds to keep the room dark! Also, LOVED having a noon check out time and the perk of free treats from the mini bar. There were aspects of the room that definitely could use a spruce up, the hotel room door didn't close all the way on it's own and I didn't notice at first that the door was propped open. The crib also looked pretty rough, chipped painted metal...but it worked fine!

Great room, great location. Room was clean and staff was courteous

The room was in good condition

The room was fine. The floor wasn’t as clean as I thought it would be. We had to store our luggage until check-in and the man at the desk said he would text me when our room was ready but that didn’t happen. The doorman was not at the doo

The room was spotless. We will definitely go there again.

The room was very clean with a balcony. Customer service was great. Room service was great. Wished the room had a little bit more lighting but it fine.

Room is clean, staff is exceptionally accommodating and helpful. Whenever we asked for something, it was brought up to our room in minutes. I’ve never experienced such impressive service and would definitely return because of it! They made the trip so enjoyable and stress free.

Everything was great at this hotel. It’s in a perfect location. There are great restaurants right next to it. The room was clean and shout out to our housekeeping staff. They were fantastic! The only thing that was just frustrating was check in. The person who checked us in was extremely nice but they just went through everything so fast. There were full parts of the check in I didn’t even hear and then is asking for a payment. I get that the front desk staff are tired by check in and deal with a lot of people saying the same thing over and over again. I just was thrown off by how fast he sped through everything.

Good size rooms and very clean

Great room. Easy check in and amenities!

Wonderful stay at the Gotham Hotel! The central location is unbeatable, especially during the holidays, with everything within walking distance. The room was spotless, the staff was warm and attentive, and the overall atmosphere felt upscale yet comfortable. Perfect base for enjoying NYC during a festive time. Highly recommend!

Excellent staff who take genuine care of guests!

Floors are getting a little worn. Overall everything was fine though.

We only have a chance to speak to front desk stuff both guys were wonderful, polite, professional, and helpful Unfortunately, we checked in during a break in a restaurant so we had to go out to eat! Which wasn’t a problem took me a while to pick this location. It was perfect for what we needed it for. Nothing that I can say that I didn’t like about this place

The location and the staff are fantastic! The rooms could’ve been cleaner and more consistently updated. It was a bummer that the platform we booked on said they had a gym on site and it is off-site with a a voucher. The staff said they will remedy this. We appreciated that though there were some struggles with our comfort during this stay the staff was always very helpful and pleasant to problem solve. Thanks!

Excellent location. Great price. Friendly staff. Very clean and nice decor.

Staff was unbelievably helpful and attention to detail was impeccable!

Helpful staff - speedy process.

Excellent staff. Clean room.

Brandon was amazing; super welcoming and accommodating. Everyone was great. Made it a great transition.

Location was perfect. Staff was amazing restaurant downstairs serves great food and delivers to your room. I highly recommend this hotel.!!!

They offered breakfast after we complained about how dirty the bed and pillows were but they never sent anything! Dirties bed I’ve ever seen, they changed the sheets after we complained but mattress cover had stains all over, we asked them if they have a new one to put but the response was we don’t have any extra!!! It took an hour to came and changed the sheets . We couldn’t put our heads on pillows as you see ithe stains n the pictures. We were up all night!!!!

Clean room and also a great room

The staff was very friendly and helpful. My fiancée wasn’t feeling well and the brought us up a kettle and delivered our dinner to the room.

The hotel location was perfect for all Midtown activities and sights. Rockefeller center, Central park, Radio City, Times Square to name a few. Easy to check in, rooms were spotless, and a local restaurant... Perfect for a quick weekend in and out of the city.

The room was spacious & spotlessly clean. Bed very comfortable. Hotel conveniently located to midtown attractions. Discounted parking was very convenient located directly across from the hotel. Finally, the staff are lovely and so welcoming! Will be happy to come back anytime!!!

Clean & friendly workers

Amazing staff, very kind and supportive. The Hotel is quiet and very clean. Great location near Rockefeller center and Time square. Highly recommended!!

Needs better noise insulation. Clean and courteous staff.

Hotel was great! Our room was spacious and clean. Love the check in/out times. Perfect location for our activities and a nice market a few doors down along with a bagel shop and coffee shop next door.

Staff was excellent, location perfect for a weekends stay.

Nice sleek clean room. Nice amenities/step out balcony/mini bar. Very friendly and helpful staff.

did not have breakfast there but dinner one night was excellent

Was given the wrong room and their only comment is that is was the third party’s fault(aka Travelocity). Was supposed to have a balcony with a partial mid-town view. We were in a room on the second floor looking at ugly gray concrete walls.

Clean spacious room, great location and reasonably priced.

Yes

So they blamed the 3rd party…yup … Travelocity for the incorrect room description. Our partial view was actually just a view of building and not an actual view of anything

Great room, clean and spacious, fantastic windows for the space, it felt quite luxurious.

Balcony was great!

The boys that worked at the front door they were very nice and helpful the people behind the desk not that friendly never they weren’t rude but not very helpful

Great location amazing staff!

Staff was friendly, check-in and check-out times were generous, room was clean and the balcony was awesome! Beds weren't the most comfortable, but location and everything else made it great.

I have stayed at the Gotham 30 times or more. And for whatever reason the entire time we were there the noise from outside made it impossible to sleep! There was garbage trucks from 10pm to 11 am when we checked out . And the noise was unbearable!! I’m not sure what was going on but I’m not sure if I would stay again.

Wonderful hotel! Clean, friendly staff and amazing views of the city!

Great staff

The Room was Amazing, Sparkling Clean, Wonderful Amenities, and the Balcony Over the City was Perfection!

The room was very clean & comfortable...it was extremely appreciated to have received $20.00 for the refrigerator bar:)

The staff had 10/10 customer service. Very welcoming and kind. The best part of our stay. As for the conditions of the room, we were a bit disappointed. The pictures online seemed a lot nicer than it was in person. The whole room was dusty. Also the hot water from the sink came out brown for an entire day. Not sure what that was about. The hotel is in a great area, which is why we chose it. But the rooms could be updated and cleaned more.

The hotel had a king and a roll out couch, the couch was a very uncomfortable futon. 14th floor was loud. King was comfortable, bathroom was tired. Good location for GrandCentral/Theaters no lobby to sit.

Great staff!

This was a clean functional hotel room with very limited amenities. The front desk was not helpful during checkin, there were no streaming platforms to choose from (apparently only some rooms have them), the coffee machine was not working. They did replace the machine however, the experience staying at this hotel was just ok. Not good, not bad.

Nice location - good room although a little tired. In need of some deferred maintenance

Nice room, lots of space for NYC, balcony, great location, helpful staff, great lounge/restaurant

Amazing room and view with the balcony.

Clean, friendly & welcoming staff and great location! I would stay again.

Greeted from entry, door was opened during the daytime, app service was quick, good location

Great staff, clean room, and comfortable beds

Great and easy check in too.

The staff was super gracious. Great location.

Yes

Room was well appointed, pristine, and larger than I had anticipated. The concierge was kind and helpful.

Every person was so kind and helpful. Beautiful room, great location. Will come back again!

Smelled like raw sewage

Terrible cancellation policy!

Great location, professional staff. Will stay here again.

Nice toom

The location was good, the room was okay. Check In was not good, the safe in the room you could just pick up and walk away with, not even bolted down. I would not return to this hotel.

Fantastic location! Comfortable and clean rooms!

This was our first visit to NY. When we arrived we didn’t expect the front entrance to look like it did based on the photos on Expedia. The lobby had an old musky smell but not unbearable. Front desk staff were welcoming and we were excited that 1 of 2 rooms were ready even tho we checked in well before checkin time. The rooms tho may need some renovating looked very worn and outdated especially for the price we paid. Overall, the experience was great our rooms were serviced on a daily basis and kept very tidy. Amenities were the norm and each room receives a $40 credit toward anything off the mini bar rack. The prices for the items were reasonable to say the least I still had a balance credit…use it or lose it!

The view was great

Clean room, perfect location

!!! I highly recommend the Gotham Hotel. Excellent service, nice rooms, ideal location for many activities in the city. The property has the convenience of a cozy breakfast room that doubles as bar, and the rooms include well-stocked mini-bars ($10 a day bar credit was a nice surprise), daily coffee pods (we drink a lot of coffee in the mornings so requested more and were always accommodated.) Enjoy lovely bonus of small balconies for relaxing with a drink and a city view in between city treks. We stayed at the top in 251, and it was a super suite. Nice living space for chilling inside if you don't want to take advantage of the balconies (2 exclusively available for this suite.) The bathroom is modern and comfortable. Reception and management was very friendly and helpful (best recommendation for car service to airport, etc.) You have many choices for lodging in NYC, and your decision can make or break your city stay. Stay at the Gotham and remove all worry! It's great!

Total lack of amenities makes me struggle to understand why this is a 4 star hotel. Staff and location were the only bright spots. Won’t stay again.

The hotel was really disappointing, which was such a shame as the website photos looked good and the reviews were positive. My experience was that the bedroom was tired, old, not in great condition and felt more like a student dorm. The hotel reception staff were not the most friendly.

Nice size. Great staff. Friendly will def go again

Excellent location, staff were so friendly and helpful. We had a junior skyline suite which was spacious and had a balconey

Very clean hotel. Staff was fantastic. Food was good. Our daughter was in a motorized scooter and they were very accommodating. Location great. I travel for pleasure often and I highly recommend.

HVAC system made banging noise which needed to be fixed. Housekeeping didn’t provide full set of replacement towels.

Yes

Room was very clean, nicely stocked bathroom and the balcony was very pleasant even though they face a building. Staff was friendly and helpful; I liked that the front desk was always staffed. I didn’t eat at the restaurant. The public balcony on the 23rd floor was lovely!

Great for what we needed and definitely worth going for a balcony room

Nice and clean, hard floors and modern bathroom.

Great spot

This was our second stay at The Gotham. Great midtown location. Only 2 rooms per floor. Love the room and floor balconies.

Nice place. I would stay here again.

Poor noise insulation from hallway and neighboring rooms. All night can hear doors at 2-4 AM opening and slamming shut (doors do not close softly). There’s very little space between rooms and elevators, and there is just the door between you and that, so people talking normally while waiting for elevator is noticeable and fully audible in room. Not great if you’re coming from the west coast and hearing people and doors shut at 7A. Bathroom had blackish and brownish scum on shower handle and hose and grout. Furniture and finishes were a little beat up— very few outlets available for charging phones and the like.

Friendly staff, clean room

Na

Great

Room clean. Staff extremely friendly and helpful

Very well located, good service

Le personnel était super chaleureux!

- great location - comfortable bed - spacious room - most of the staff very helpful - complimentary items from mini bar Negatives: - floors and hairdryer definitely not cleaned regularly - room lacking general maintenance/not in great condition - bathroom poorly designed and very small/cramped which made no sense when the room was so spacious i.e. bathroom could have been slightly bigger without taking anything away from the nice size of the room - online ordering system didn’t work or staff forgot to deliver items ordered - Issues with no cold water on 2 occasions (only had boiling water coming out of cold taps) Overall a disappointing experience - given the price should have been much better.

Great property in the middle of everything in nyc, the balconies are aloo private , which was unexpected for being in the middle of the city.

The hotel is very slick looking with good design and features. Our city view balcony room was spacious and had an interesting (though not great) view of the buidling across the street. From the balcony on the top floor (open to all guests) we got a sense of of how nice the balconies and views in the upper rooms are, so would definitely recommend going for those rooms. My main concern was the street noise was almost impossible to sleep through. If this hotel is going to have rooms on the lower floors they have to figure ut a way to soundprrof them better, like with that glass they use in airports. Anyway, other minor critiques were dirty towel found in bathroom and the coffee maker leaked when I tried to remove the resevoir and fill it (poor nespresso design I think). Restaurant looked nice, if a bit dark. Staff very nice and helpful. NYSC gym they have relationship with is a bit dingy FYI.

It was great! I would stay there again

My room was not cleaned

Gotham has decent terraces outside some rooms. Pretty small with mediocre furniture. Our shower door leaked even used with caution. For the 3k spent, we expected better quality since a junior suite is barely enough room for 2 people. No hangers to hang anything, no dresser. The staff were friendly and kind and the view of city was nice.

This was the only bad part of our trip. We considered moving to a different hotel. Comforter was dirty, that was followed by two days of no hot water that we notified them of. Hair drier was broken, and the balcony "view" was the back of some brick building. he room had zero natural light. It felt like a dungeon. Also we have about $700 in additional charges we are trying to figure out.

A wonderful Jewish bakery next-door for Lux and bagels. Restaurant in the hotel, but not associated with called the reading room was also excellent.

Staff was very nice. Room clean although door handle to our balcony was didn’t work properly. Bed was comfy. Room size was decent. They didn’t give enough towels, etc for two people. We could have called and asked for more but we just made do so that’s on us. Overall it worked well for a 2 day visit. It was nice as they had a service that could take us to the cruise port. Reasonably priced.

The staff was amazing, the room was cozy and clean.

Clean room, friendly helpful staff. Great location!

Hotel was in a great location with great parking. The staff was friendly and the room was spacious, clean, modern, with quiet balcony.

Stayed for 2 nights and even before arriving I was pleased with how responsive Srdan was to my email... Then when we arrived, Vuk and Brandon were absolute rockstars. Our experience was fantastic- they made great recommendations on places to eat late, lent us an umbrella and overall very helpful. The chair in the room was in shabby condition but the morning of departure I noticed they were rolling out all the chairs from each room to replace so even on that- very on top of the issue. Clean room, quiet and well stocked.

Nice to have a pay parking lot directly across street. Can't honestly recommend this place especially for the price.

I think this was one of the best check ins and hotel experiences I’ve ever gotten - probably even better than those bougie all inclusive. The staff was hands down superb. Not just at check in but throughout surprise and delights. I don’t want to recommend cuz it will mean the secret is out and I prob won’t be able to get a room next time. Jk 10000x over highly recommended!

Absolute gem in the heart of Midtown with easy access to everything! My only complaint is the bed. The couch in the room was comfier. If they fixed the bed issue, it would have been PERFECT!

Very friendly staff, clean rooms and good views.

Great location, large rooms

We moved to another hotel for the remaining 3 nights.

The staff were super friendly and helpful and the balconies are fabulous!

Awesome hotel. Toilet flushed very slow. But everything else was perfect.

Very attentive staff. Some issues with plumbing when first arrived. The issues were addressed immediately.

Old and out dated. Uncomfortable pillows and squeaky beds. Little attention to detail. Used items in mini bar, no coffee refills.

So great! Will return.

5 stars across the board! I really enjoyed my stay, and the room was stellar! I can't wait to go back!

Love the balcony options, can’t find a lot of that for that price in the city. Restaurant in side was a plus. Everyone was friendly.

1 of the 2 elevators not working, worst towels I’ve ever used. Chemical smell was over powering. Would never stay here again.

I didnt like my room view. It was like da bk of the building & another building. Wasnt like the pictures shown for the room. Even on the hotel web site

The hotel is in a great location, close enough to everything but just far enough. The property is fairly well maintained; however, one of the two elevators was not working, which made getting around the hotel challenging. The staff provided adequate service, fulfilling their responsibilities without exceeding expectations. The rooms are pretty simple. Overall, the experience was positive.

Clean and great staff

Had a good time. Room was clean and service was good. Only thing is they don’t have parking on site but across the street. Our patio plug didn’t work either. Would book again for sure. Had a good time and enjoyed the room

Room was spacious and clean. Staff were very friendly and helpful

Excellent hotel for service, location, and balcony rooms.

There's was a lot of noises in the morning outside.

Staff were excellent and very helpful and love the outdoors balcony on the higher floor

It was so quiet when we were sitting on the terrace! Our room was immaculate! Big rooms for NYC! The staff was so helpful and always opened the door for us. Loved this hotel!

Comfortable boutique hotel with excellent service and all needed amenities. Staff is the best and we very helpful.

Well, stock fridge

We were looking for something affordable but still nice and close to popular attractions. This hit the nail on the head, would definitely go back. A small detail I liked, was they had a doorman who always opened the door for you when entering and leaving.

The value is unbeatable for the view and location and the bar downstairs, is a must to grab a drink at. Will be staying here again!

Upon check in the room smelt like disinfectant which was so strong it gave a headache but most surfaces where not clean

Our bed sheets were stained. Balcony handle fell out when I tried to open it to go outside and couldn't be fixed until the next morning. We had our stuff in the balcony and had no access to them until someone came the next day to open the door.

Property really close to everything with so much stuff going on and to do

I asked for a late check out last night, which I was granted by the front desk. Then the morning staff acted as though I was lying to them. It was very strange! Not used to being treated like a liar. Anyhoo. Lame.

Hotel is amazing in itself. However it's pretty loud if you're street facing a lot of traffic and noise.

Management is the best! Will be coming back soon!

I LOVED THE PRIVATE BALCONY IT WAS GREAT TO HAVE THAT IN NYC!!

Great location! Helpful staff and clean room. Would definitely stay hear again!

The hotel is in a great location and parking is just across the street at a discount. $120 for parking 3 nites was with discount. The staff were very nice and helpful. When I was checking out the staff went out of their way to help with what I needed to get on the road.

The hotel is just ok… No regular coffee in the rooms. Floors were dirty, balcony door would not lock, there are not alot of amenities as you would think for the price. Location is really the only great thing.

Great place. Balconies are A+

Great staff, rooms very clean. Great location!!!

Big comfy bed

Perfect in every way ,we will be back for sure !

Easy and comfortable. Good location.

The staff was nice but this is not a place that meets my standards.

Absolutely loved my stay at the Gotham! The staff was amazing & extremely kind. It was conveniently located & has a citi bike rack right out front 10/10 for that lol Highly recommend but don’t sell them out because I will be back :)

Nice hotel in a nice area but saying that the room has a balcony is deceiving the main reason for me reserving the room was for the balcony and it didn't have 1 so ofcourse that was very disappointing 😕

Only advice Is “do not use the parking across The Street, referred by the hotel! The parking garage Is such a scam !

Great!!

This hotel was amazing! We loved the room and the staff was phenomenal! Super friendly and helpful! I would definitely stay here again!

Great location, comfortable room and lovely terrace!

Brandon was wonderful checking us in. He was so personable and helpful and so was the nice man helping with our bags. I would return again just because they both were wonderful

The rooms are large with comfy beds and it’s very clean It is in a great location with short walk to the subway.All of the staff were very kind, helpful and welcoming. Really great hotel Would definitely return

Amazing room! We loved the balconies (private and public). Only two rooms per floor so very private

Great property with friendly staff.

Highly recommend - we're looking forward to our return.

The private terrace is a game changer for being a NYC hotel.

Pleasantly surprised w the hotel and room. It will definitely be added to my list of go to hotels. Centrally located to great restaurants and easy access. I would however choose a room on a higher floor next time as my room faced the street which could sometimes be noisier but not enough for me to complain.

Excellent place to stay. In my top 5 stays in NY. Private balcony in room and public terrace shared with only one other room on floor. Incredible views and place to spend time. Great value and experience.

Loved this stay

Family-run feel but very polished and professional. Nice sizeled rooms that were well appointed. Excellent location and very very good restaurant on property. Super convenient to everything midtown.

Well located, boutique style hotel, excellent service, restaurant on site and ftiendly and helpful front desk.

Great hotel and the staff always communicate well. Thank you Brandon for everything 🙏. Loved everything and we will back again.

Great staff, great location, big rooms and very clean. Would return!

A perfect location for a weekend away! We could walk to broadway and dinner! Loved it

Staff were very friendly and attentive upon our arrival. They accommodated all last minute changes and even upgraded the reservation for more room and comfort. 10/10 for the hotel, staff & accommodations!

Great place and location.

Overall it was a really good experience. The check in went quick and early at 215, service was great, the room was great, beds were comfortable. We went to breakfast the next day and it was ok, the bar was a cool atmosphere and the food was pretty basic i got a bacon, egg, cheese, everything bagel for 17$ but it was good.

Awesome location, clean, comfortable, good size room and loved being able to open the door to the small balcony.

You’re paying for the location and the intimate feel of having your own facilities. The staff was very kind and helpful, always courteous. The room itself was well equipped and you have a very nice view and the location is excellent. But I was disappointed by the cleanliness of the room. For $350 a night I’d like to not see stains on the mirror and sunshades, and I’d like the door handle to the terrace to not feel like it’s gonna fall apart. It was really the little things adding up that were annoying to not make this experience truly excellent.

Great property and close to everything. The staff was wonderful in the hotel. The staff in the restaurant, not so friendly.

He printed our boarding passes with great patience and courtesy. Hope to stay here again.

Hotel was nice, clean and near everything in manhattan. All the staff was amazing and really friendly, except the one blonde lady that was there one time when I was coming into the hotel, really rude. The rest of the guys and the experience was great

This was a great hotel! Our room was super spacious which is rare for NYC, staff was super friendly, rooms were clean and beds were comfy! Would definitely stay here again :)

Amazing room and superior staff/service = 5*

Absolutely love this hotel! I stay here every time I’m in NYC. Beautiful views, upscale city vibe, and excellent service every time. Parking is right across the street, and it’s walking distance to Times Square and the subway. Perfect for a romantic getaway or a stylish stay in the city. Highly recommend!

Great hotel, lovely room and restaurant, next time will definitely book a room with a view!

superb location

Fantastic property, especially the balcony!

Staff was very helpful! Would recommend

I liked that it was a smaller hotel, staff was pleasant and helpful, notably, Vuk. I wish that I had time to enjoy the public balconies, gym, and restaurant in the hotel. It was in a good location. I would stay here again.

One sigfestion is there shoukd he a restaurant ans mini bar menu in each room

Great location and friendly staff. Can be noisy if on lower floors but this is midtown Manhattan.

Great hotel, room was clean and comfortable. The staff was friendly and helpful.

This was my second visit at the Gotham Hotel. It is central, great location. Staff are very friendly and available to assist.

I like being mid-town so that I can walk everywhere but being on the other side of 5th Avenue decreases the hectic feel of Times Square.

Great boutique hotel with several balconies and terraces - rare sights in Manhattan. Walking distance to the Theater District but not right in the middle of that madness. It's also only half a block to Fifth Avenue for great shopping and restaurants.

Great staff and wonderful place to call home for a few nights! So comfortable and clean. Conveniently located to all.

Great location, staff very helpful balconies on floors 19/23

Great location and central to a lot of attractions.

Very convenient to Time Square and Theater District. Our balcony room was good size and full of light. Staff was friendly.