Umbrella Hotel
About Umbrella Hotel
Well set in the West Bronx district of Bronx, Umbrella Hotel Bronx is located 1.4 miles from Yankee Stadium, 3.1 miles from Bronx Zoo and 3.4 miles from Columbia University. The 1-star hotel has air-conditioned rooms with a private bathroom and free WiFi. Private parking is available on site. At the hotel, all rooms include a desk. Every room has a flat-screen TV, and certain units at Umbrella Hotel Bronx have a city view. All guest rooms will provide guests with a fridge. Speaking English and Spanish, staff are willing to help at any time of the day at the reception. Metropolitan Museum of Art is 4.7 miles from the accommodation, while Central Park is 4.8 miles away. LaGuardia Airport is 6.8 miles from the property.
Amenities
- 24-hour front desk
- Fitness center
- On-site dining
- Café / coffee shop
- Express check-in / check-out
- Concierge
- In-room refrigerator
- Family friendly
- Smoke-free property
- Elevator
- In-room safe
Reviews
The hotel has a mix of positive and negative reviews, with guests appreciating the cleanliness and comfort of the rooms, but expressing concerns about the safety and cleanliness of the surrounding area. The staff's customer service is also a point of contention, with some guests praising their helpfulness and others finding them unfriendly and unaccommodating.
- Clean and comfortable rooms
- Convenient location near shops and restaurants
- Unsafe and unclean surrounding area
- Inconsistent customer service
- 5/5
Todo muy bien
- 1/5
Do not recommend for a vacation stay
- 1/5
Cuarto mal olor , cucarachas y el aire no enfriaba
- 2/5
I guess you don't get much in a city. The first room I was in smelled of tobacco. There no face cloth provided. The elevator was very slow to arrive. I was on the 4th floor. I wound up taking the stairs. Finally the card key stopped working. The master key didn't work either. They gave me a different room. Not much better but it was on the 1st floor! It didn't smell of tobacco. I did get a wash cloth but no top sheet on the bed. It's decor was quite odd. Hard to describe. No amenities like in room coffee service. No coffee in the hotel. I had to ask for a chair. Apparently no daily maid service.
- 1/5
The towels and sheet looked unclean (Not fully white), the room smelled like cigarettes smoke and in the middle of the night people were screaming and arguing. Definitely will not book this hotel again. Waste of money imo
- 2/5
Sheets were stained property was dirty
- 3/5
I was woken up at 2am by someone trying to kick in a room door and then you hear ppl fighting in the hallway. No came upstairs to see if everything was ok. It was scary.
- 2/5
The shower didn’t work. It was loud couldn’t sleep and someone was having sex. Very disturbing
- 3/5
ok
- 1/5
room R dirty air conditioner only work sometimes
- 1/5
I really wouldn’t stay here again ever I didn’t like everything the staff was a lil rude and nothing really worked in the room I really would come here ever again
- 3/5
AC DIDN’T WORK TOO WELL.. BESIDES THAT, OR STAY WAS OKAY.
- 0.5/5
The location was good bed was comfortable and the room was spacious It was people running back and forth in the hallway loud music couldn’t sleep the
- 1/5
I did not stay the night as I did not feel safe within the hotel.
- 4/5
Price was awesome for the length of the stay. Front desk people were very nice. TV channels were very confusing.
- 1/5
Bad bad bad
- 1/5
Wouldn’t recommend
- 1.5/5
The noise housekeeping is very loud in th morning. Having a whole conversation near the door They are burnt marks on the bed
- 5/5
The rooms were very comfortable but could use a bit more furniture.
- 3/5
The actual bedroom was cool. Had a table I could work on and a chair. Vending machine was out of order. The bathtub had a shower head but nothing to switch from bath to shower
- 5/5
Great room
- 5/5
Good
- 5/5
Great stay beautiful room and a great view of the bronx
- 1/5
staff was awesome. great place to stay
- 2.5/5
Very comfortable but not up to my expectations of better quality... Windows blocked shaded small space bathroom suspected but I get what I paid for..
- 0.5/5
Couldn’t shower, the shower was broken. Everything
- 1/5
First of all I've never stood up a place where they never clean the rooms the next day I had to request cheating to change my own linen request towels request toiletries it was more of a halfway house than an actual hotel stay I will be seeking it for refund
- 0.5/5
Nothing. Bathroom shower was broken. There were fights all night inside the hotel, making it impossible to get a good nights rest. There was very little amenities that was claimed to be offered. No ice machine. Again, bathroom shower was broken and not usable. There were fights inside thebhitel all night long, despite there being security. It was loud and dangerous. 117 dollars was absolutely not worth it. I will never stay here again, I will pay an extra $150+ and drive over an hour to my destination next morning, just to avoid this hotel. Regardless of location, it was pitiful.
- 5/5
I love this group so it was the best. Definitely going there again.
- 3/5
Nice
- 3.5/5
Very clean, helpful and respectful staff, even better prices! High crime activity in the area
- 2/5
Room was a mess. Dirty , light made a noise all night and shower didn’t work. Got there late at night so I had to settle for somewhere to sleep. When issue was addressed I was told no manager was on site and nothing probably would be done to accommodate
- 5/5
Everyting
- 2.5/5
The curtains were too short and would not cover the entire windows
- 4/5
The shower in the room chosen did not work. The shower head couldn’t come on/work.
- 1/5
I was scared front desk sent no help
- 5/5
Amazing stay, booked another night one top of the 2 day stay.
- 2/5
Both pool a
- 1/5
A dump
- 3.5/5
I like That is was clean. I didnt Like that the staff do not answer the phones from the rooms. I had to go down stairs just to ask them a question. I asked Them what floor was the ice on and they told me on the 5th and 6th floor. But they failed to tell me neither one of the ice machine worked. Befoe I came to check in the staff hung up on me. They need better customer service.
- 3/5
El espacio para parqueo es mínimo
- 1/5
nothing a lot of bums in front of the building even the receptionist
- 4/5
So the third room I got smelt of cigrette
- 4/5
It be a good idea to put a microwave oh coffee maker too.
- 4/5
modern, cute and comfortable walls are very thin lol
- 0.5/5
elevator accessible we were robbed $200 cash to stay the night. after making a reservation previously that was incorrect. when asked if we could be accommodated and change the dates. or just pay the price of the stay he declined and told us only cash payments
- 5/5
Excellent and quiet. Rooms were clean, will be back again.
- 5/5
Decent place
- 1/5
When we checked in the first room we got was dirty and used. I went back downstairs to get a new room. Then the heat was having issues and the shower didn’t work properly. Worst stay ever
- 3/5
Other rooms were inconsiderate of people’s sleep. Being very loud during intercourse. Disrupting our sleep.
- 1/5
I was there for 4 day noo
- 5/5
All of the above .. friendly staff , rooms are clean , had everything we needed
- 4/5
It was good not that bad really good overall
- 1/5
The room was reasonably priced especially for us to only be there two days. We did see a few roaches and the sheets had burn marks. The walls had holes in them and the floors were disgusting turned our socks black. The receptionist when we checked in was more worried about being on her phone than checking us in. The customer service aspect wasn’t good either she was irritated and quickly dismissive as if we were bothering her. Will never stay here again.
- 5/5
Yes, they were. Thanks
- 4/5
It was clean but two issues the toilet sit wouldn’t go down it was permanently stuck behind the counter top also no microwave no way to heat up food
- 2/5
The bed was horrible noisy shaky and the room service not great. The room doesn’t have a simple microwave, coffee machine nothing just basic
- 1/5
No shower toilet hardly flushes can’t choose song on YouTube
- 1/5
I did not feel safe
- 1/5
Didn’t even stay for the night I left after two hours. The bed is terrible. The room was not clean. The towels were dirty. Total waste of money.
- 5/5
Clean and comfortable
- 1/5
Very bad
- 5/5
No complaint thank you
- 3/5
no access to a ice machine or a microwave
- 5/5
Clean
- 5/5
Beautiful vunshway
- 5/5
I would recommend this hotel to anyone I know very good upkeep they help you and this is my favorite place
- 5/5
Relax place good customer service
- 4/5
The room wasn’t bad but when we first got there the room was freezing and it took a while for it to warm up. Other than that it was ok
- 1/5
Due to the area/vicinity, we called Hotel.com and spoke with an agent as well as calling the Hotel to notify we would not be coming due to the vicinity. The agent we spoke with, female said it would not be a problem and we should get in touch with Hotels.com. So fast it's a month and each on of the them (hotel/and on the online agency) have continuously blame the other. As a constant traveler, I have never had this type of an issue. I am hoping that Hotels.com will step up and do the right thing by crediting the entire amount to the credit card as promised.
- 2/5
Not a place for a last minute stay
- 3/5
Lobby and floors smelled like marijuana. Parking very limited. Remote for TV was missing from room. Reservation was for 3 adults and they only had single king bed no options. Charged 20.00 a day to park on sidewalk in front of hotel.
- 5/5
Yes the room was clean and the stay was amazing
- 1/5
The bathroom had too many complications like the toilet wouldn’t flush. The shower rack was too high so water would land on the floor and the shower-head was broken. There are cracks on the floor by the bed. The experience was terrible, the only good thing was the tv and the beds.
- 3/5
The building has been renovated to an extent to really try and look as nice as possible. Not their fault it's more of just a bandaid. Got some struggles but it definitely was a place to stay when we were in a pinch. Walls are suuuuuuper thin. Type of place where you listen to your neighbors tv and there's yelling matches in the hallways.
- 5/5
Good
- 2/5
Stuff are rude I don’t think they like the job, no room service
- 5/5
Room was very clean, friendly staff, and overall very friendly atmosphere and very quiet. Highly recommend. Definitely would stay there again.
- 1/5
Room dirty tv broken phone broke
- 1/5
Sheets were disgusting had burn holes . The heat ain’t work
- 1/5
The room smelled like an ash tray it was dark and disgusting
- 1/5
They advertise free parking and they did not have any space left, I was unable to stay and had to drive 5hours back home. As far as I'm concerned, they lied and stole my money
- 5/5
Great place, front desk was quick to check in and check out and the room was spotless along with a working AC unit. Only gripe is the area is a little sketchy but pretty safe
- 5/5
Great
- 4/5
Air conditioning working , great staff , for the price is pretty decent
- 5/5
For my trip the hotel was perfect. The staff was friendly, the hotel was clean, and the location of the hotel was only about a 7 min walk to the subway, which made it very easy to get into the city.
- 1/5
Hotel is a fraud, photos on website don’t show the actual hotel rooms. Wallpaper peeling, neighborhood DANGEROUS. We left early and checked out because everything was broken and they refuse to refund remainder of stay. Don’t go here!!!
- 5/5
Good
- 5/5
Yes
- 5/5
It was excellent!
- 4/5
The room was clean
- 3/5
The room was in good condition. Besides checking in, I had no other need to interact with staff. The hotel was appropriate for its ratings. No complaints.
- 5/5
Great
- 3/5
The reception is not good. Noise until late night.
- 4/5
Main con about this place is sometimes rooms aren’t totally clean and can smell like cigarettes and of course outside environment is not much to be desired but you do pay for the location and outside isn’t the worst if you know how to navigate situations. One other thing I wish they would add is give free toothpaste and tooth brush as most hotels do.
- 4/5
Room was clean except
- 3/5
However, several issues made the stay difficult. The windows were completely covered with decorative contact paper, so there was no way to see outside. The walls were very thin, and I could hear TVs and conversations from other rooms. There was a strong smell of smoke throughout the hotel, and doors slammed day and night. The elevator was out of service, though my room was only on the third floor. My room also had maintenance concerns: the smoke detector was pulled from the ceiling, there was a small hole in the wall, and the lighting was uneven. The bathroom light wasn’t near the mirror, and there was no closet or anywhere to hang clothes. Bedding included only a comforter—no sheets—so I was glad I brought my own. The biggest issue was the shower. The lever to turn it on was missing, so it didn’t work at all, and I had to wash up using the tub instead. This hotel is inexpensive, but guests should be aware of these conditions. I hope management will address these concerns for future travelers.
- 4/5
The staff was helpful. Working the tub was confusing but the room was clean.
- 1/5
Room that I paid for on the site wasn’t the exact same room and wasn’t accommodating. & the room had burn marks on the wall and fabric of the wall coming down. & bathroom light mirror doesn’t work.
- 5/5
Staff was very understanding and very responsive and resourceful
- 4/5
It was fine for a one night
- 3/5
Staff is mediocre. The renovated rooms are gorgeous and chic. They also have a blue led strip light above the bed. I loved that! The tvs are super big. The showers are broken or falling apart is some rooms. The beds are super comfortable 😍 😌 👌 BEWARE of the loud music at night time especially. You complain and the staff comes up and knocks on the door but when they leave the people turn the music up all night again. They just dont care. They change prices depending what person rents! Thats not right. Also the elevator got stuck. My boyfriend was stuck for a few minutes today
- 5/5
Todo excelente
- 2/5
It is more like a bar than a hotel. Very noise day and two third of the night. Music, people screaming.
- 5/5
Good
- 5/5
I
- 2/5
The area in South Bronx was not pleasant. The room had a large flat screen TV with streaming channels though.
- 5/5
We loved the area the room was beautiful when we return we will this hotel again 😀
- 4/5
Rooms are good for short stay. Not for vacation.
- 2/5
I SPEND OVER $500 A WEEK HERE AT THIS UMBRELLA HOTEL. 2 TIMES I CAME AND ASKED FOR MY ROOM TO BE CLEANED WHILE IM AT WORK. I LEAVE AT 8AM AND COME BACK AT 8PM AND NO CLEANING WAS DONE IN MY ROOM. WHEN I ASK THE FRONT DESK THEY SAY THEY WILL DO IT AND THEY DONT DO IT, I HAVE TO WAIT OVER AN HOUR BOTH TIMES TO GET ROOM SERVICE AND STILL DID NOT GET THE SERVICE.
- 3/5
The reception was good.
- 1/5
It was not nice at all
- 5/5
Amazing clean room and smelled good
- 5/5
Barely parking spot around the area
- 3/5
The customer service was great. They even let us check in a a half hour early however. The location while it was close to the trains it was in a bad area. The first day we stayed in the room there were homeless people and crack heads everywhere lurking by the entrance and surrounding areas. We took Ubers to and from the train station. It didn’t bother me too much but it was scary and uncomfortable for my 16 year old daughter. The street noise and police sirens keep you up and the wells are paper thin so you can hear everyone’s rooms…. Also there is remodeling going on in the building so don’t expect to sleep in because you will wake up to the sounds of drilling and loud bangs. Doors. Slamming. We ordered uber eats the first day and then spent the second day in Manhattan. It’s about 48 minutes on train and the Ubers to and from the city were about 50-80 bucks. The king bed was comfortable and the room was clean. The shower had good hot water and came with some toiletries. Oh and there is only one elevator for the entire hotel. Downstairs has vending machines and while there are corner stores nearby I consider myself pretty “urban” but the area was a little too much even for me. Better to fly in from LGA because JKF uber is 100 bucks and train was and hour and 20 minutes. Brooklyn and Queens area and of course manhattan looked safer. Lots of uber food choices nearby.
- 1/5
Smells like cigarettes and weed. Place needs alot of TLC. I do NOT recommend coming with small children.
- 1/5
THEY DIDNT HAVE A DOUBLE BED SO THEY CANCELED MY RESERVATIONS ASSURING MY REFUND AND LIED EXPEDIA NEVER GOT A MESSAGE FROM THE HOTEL AND THEY KEPT MY MONEY .. PAY CASH OR RISK GETTING GOT ..
- 5/5
Scary
- 5/5
Very nice community oriented neighborhood. Clean and easy commutes to navigate surrounding areas and a friendly staff .
- 2/5
No air conditioner , was the wires night ever
- 2/5
The hotel is very noisy until very late night and all day.
- 3/5
If you like the smell of smoke, then this is ideal for you, for me however, the smell of cigars and weed is not it! The facilities were however clean and okay, a good hotel if you are one a budget, but again, for me the smoke smell and atmosphere was not it.
- 1/5
I didn’t like nothing it was bad service
- 2/5
Sheets were dirty with stained blood and they still decided it was a good odea to put it back on the bed. A lot of stuff in the room is missing or broken. Its cheap online. Pay at the front desk in cash and its going to cost you $200!!! Staff is not that friendly. They dont careabout you or your stay. When the owner is their everything is good. He's very professional and kind. Housekeeping care even less.
- 4/5
It’s ok great location
- 3/5
Room smells like cigarettes 🚬 when I come in
- 5/5
Is ok
- 1/5
Ceiling in the bathroom was coming down crap on the walls
- 1/5
Room walls dirty staff not attentive during the night people fighting outside their rooms on the sixth floor from 1am to 4am staff didn’t answer phone construction on property from 5am on a Saturday morning adjacent areas really dirty in poor condition bad neighborhood said 3 minutes walk to train more like 10
- 5/5
I always have a great stay
- 5/5
Small clean building, room was very clean, bathroom was clean, the only thing was the smell of cigarettes.
- 1/5
We stayed in a room at the umbrella in the Bronx for 2 nights to be there on Jackie Robinson day at Yankee stadium. There are a total of 3 parking spots for everyone there. You have to be an excellent driver to get your car in and out from the tiny concrete backyard that reminds me of the shu. The place was disgusting, the walls, the floor, THE BED, everything smelled like doo doo, there was what looked to be spit or something else on just about every inch of the walls. Everything was sticky and gross. My girl anmd my daughter wanted to kill me, they wanted to leave and stay somewhere else and hardly slept while we were there. We had to buy pillow cases from a store around the corner, and sheets. Aside from a couple other ppl going to the game there was nothing but crack heads, junkies and prostitutes going in and out of this place 24/7. Out next door neighbor has at least a dozen different men come and go the first night, that we noticed. When you walk out of the place and take a right you are surrounded by people, none of them friendly to say the least. People fighting on the sidewalk, in front of the hotel. If you are not from the city DO NOT STAY HERE.
- 5/5
Not bad
- 4/5
Great stay
- 3/5
it’s cheap, and have the option to check in earlier for a fee
- 5/5
The room we had original AC wasn’t working right in room 403 (so clean) called front desk and he was such a sweetheart, when I went back to lobby the new room key was ready. Room 406 was so CLEAN!! Ice machine on the 5th floor wasn’t working, Thank god there was ice cups at the corner store. The location is amazing on 3rd ave. Parking also. Smoking or non smoking room. Vending machines had raw paper also 😂!!! I WOULD DEFINITELY STAY AGAIN!!!!
- 3/5
I didn't like that the key to my room never worked and they always had to go and open the door for me so I could enter my room. Didn’t felt safe
- 2/5
You get what you pay for. It’s cheap for a reason. For a one night recharge and sleep it’s fine. Don’t except anything past that.
- 5/5
It’s very close to the sub
- 1/5
Nothing never come here again it look like someone sleep in bed door lock messed up no hot water
- 1/5
It was terrible, no room service, they smoked in the hallways, the rooms, the lobby. The people that worked there were very nonchalant.
- 2/5
The ac wasn’t working two fridge but no microwave didn’t make sense to me at all
- 5/5
Good place.
- 5/5
We had tickets for the Yankees' game. Perfect location
- 5/5
Ok
- 5/5
Nice cool clean spot
- 5/5
Front desk just has to do better with greeting
- 2/5
Not so good experience. One of the worst hotel experiences I ever had.
- 4/5
It is better than I expected after reading the reviews. It's quite nice, with a few rough edges.
- 1/5
The man that took care of us was so rude! He was ride on the phone and then he was rude while we were there. He also gave us a room key that didn’t work twice and shower was broken.
- 1/5
Worst hotel I have ever stayed at
- 1/5
We stayed at this hotel for an event that was in the Bronx. The rooms and hallways had a strong cigarette smell from people smoking in the rooms despite there being signs saying there was no smoking allowed. I stayed here with my children and didn’t feel safe because there were odd people and it seems that’s escorts frequent this location. Our room had one roll of toilet paper that was not new and the bathroom fan was making a very weird sound and there were burnt marks on the sheets
- 5/5
Great place cool clean
- 5/5
Ótimo
- 5/5
Nice stay
- 4/5
Good stay
- 5/5
Amazing
- 3/5
The rooms were ok. No amenities and the area is not friendly.
- 3/5
No iron. No safe.
- 5/5
It’s nice and clean
- 3/5
Good, near services and shops
- 2/5
The security lock was not working and I was told they can't have it fix because police keeps breaking it.
- 3/5
At first upon checking there was a issue with the shower we changed room 3 times come to find out they have an odd way of turning shower on you have to pull down on faucet other then that room was ok,Clean for most part, spacious, it's convenient shopping, restaurants and transportation nearby,
- 1/5
Don't expect much - the room was filthy and had to wait for another room
- 2/5
If you have a family this is not the hotel for you because this is a hotel that charges by the hour.
- 1/5
There was nothing to like. The floor was sticky. The air conditioner didn’t cool. The hallway was noisy all night. Doors were slamming, people were talking. The walls are paper thin. The doors didn’t have a deadbolt or chain on them. The lighting was poor. The windows were covered with some adhesive design so you couldn’t see out. It was disgusting.
- 4/5
The staff is excellent. The hotel is clean. The transportation to the major places in Manhattan could be inconvenient.
- 1/5
I wish i had took more pictures because this place was so gross and cringey. The rooms were dirty and when asked to change the sheets, they didn’t have any clean laundry for the next few hours. It smelled like old smoke and cat urine. The room looked used and the towels was on the side of the sink.
- 2/5
Bad location. Shower didn’t work. Fire Alarm was going off for an hour with no fire issues found.
- 5/5
Good stay
- 5/5
I will be back.
- 4/5
Good place
- 5/5
It was close to the subway and the parking garage is open 24/7 and has a great space. Nothing bad, just the A/C was not working properly.
- 5/5
It was a nice overnight stay
- 4/5
The neighborhood is dirty and people are rowdy
- 1/5
The worst "hotel" experience I've ever had in my life. Dirty, smelly, unattentive, and unprofessional. My and my friend was there for 3 nights and only received 2 towels. I've requested more and never got them.
- 1/5
Very noisy, door lock is bad, dangerous area bronx. Shower was terrible. Room was ok. Next time never come back.
- 1/5
The shower was broken. Stains and burns on the rug.Broken smoke detector. I was in room 605. Loud music all night. Stay some place else.
- 3/5
It’s okay the stay if you’re going to use it just only for sleep and go. During the daylight you have more options of different stores and places to eat something quickly, but during the night the environment is a little bit heavy.
- 1/5
Not worth the price. The door clasp was broken and the bathroom sink kept clogging — I almost threw up for the looks of it. They need to do better for the price they are charging.
- 2/5
The room I ked was different from the room given.
- 2/5
This property is ok for one night staying. Offer no amenities. Just sleep and leaved,
- 5/5
Nice
- 1/5
The front desk lady told me that I was born
- 5/5
Excellent!!
- 5/5
It was a nice stay
- 2/5
The outlets don't work, wa
- 4/5
All was good. Thanks
- 2/5
It’s a pay by hour hotel and had a lot of people in and out. Area wasn’t the best. Only 3 car parking lot. Had to pay $20 in cash to check in and $20 in cash to park.
- 4/5
It's was pretty good to stay in umbrella hotel at Bronx NY it's around shopping districts a lot restaurants near by is restful I would reserve a room here again it's very convenient public transportation all over
- 5/5
It was affordable and clean
- 2/5
This place is gross
- 3/5
Place was clean in the rooms, its acceptable. I slept good.
- 5/5
It was clean and comfortable
- 1/5
Is there a way to give this place zeros stare because holy hell, it is a crap hole. Leaking toilets, smells, terrible service. Dodging calls is just ridiculous. Do not go here. Got no refund either for being there for 2 hours and leaving. Booked for 4 days. Not a cent back
- 3/5
So noisyyy
- 2/5
It was not the cleanest and the shower did not work as well as the refrigerator.
- 1/5
Front desk rude
- 1/5
The rooms are tiny. The floors are not clean. They take forever anytime you need anything. The water pressure is bad. The service is bad. The only good thing about it is the TVs are big. And the Wi-Fi sucks.
- 3/5
Too much going on at that hotel
- 2/5
No ice machine nor microwave to warm up food… no extra toilet paper in the bathroom. Kept having to get a new key. Overall enjoyed that I was able to smoke
- 5/5
Cheap nice hotel to save money
- 2/5
Overall OK spot.... You get what you pay for
- 4/5
This isn’t a five star experience but it’s cheap, safe, and clean! Perfect for a staycation or weekend getaway.
- 1/5
The worst place I ever been to
- 5/5
It was nice and comfortable.
- 5/5
No security deposit and you can request a smoke room
- 5/5
The bathroom and bed is clean, love how the tv is a smart tv and you can get a smoking room at no fee and they ask for no deposit
- 1/5
This property is NOT for people out of town/tourist. Very much for New York City individuals who jst want a place to sleep or hang out. Area around property felt unsafe due to unclean individuals around. No hot coffee whatsoever on the premises. The store is 2 blocks away.
- 5/5
It was a good stay
- 5/5
Great
- 1/5
Additionally, the bathroom's drainage system was poor, causing water to pool and creating an unpleasant experience. To top it all off, there was a noticeable hole in the ceiling, which added to the overall sense of neglect in the room. I expected much more from my stay and left feeling frustrated and dissatisfied. I would not recommend this hotel based on my experience.
- 5/5
Very clean was a little loud but overall had a good experience!
- 5/5
It was better then expected
- 5/5
Place was clean and tidy easy to get around .
- 1/5
Poor customer service . First they game a a smoking room thr heater was not wrk. It took thr 1 hrs to change a Rolm fr me and the receptionist was very not helpful. He was unbothered
- 5/5
Typical
- 4/5
Everything was fine but my shower wasn’t working
- 4/5
Hotel overall is good and clean only problem I had was there no ice machines that work they were all broken or empty so we had to buy ice and little fridge didn't work sooo nice ice or fridge to keep anything cool
- 4/5
Clean,space full,comfortable ,quiet ,
- 5/5
Everything
- 3/5
The door didn’t have a lock.
- 5/5
Good price
- 5/5
Good
- 1/5
You could hear everything. The steps everything
- 1/5
Terrible
- 5/5
very good
- 2/5
Dirty towels still in room hair on sheets and floor dirty
- 4/5
Ok
- 4/5
Hotel was cool. Easy check in
- 1/5
You can’t get a cup of coffe, housekeeping hanging out of the lobby, no water no breakfast very bad hotel.
- 1/5
Elevator was not working, had to walk up 6 flights of stairs. Room dirty even saw a roach. Requested money back or discount and was tild that there's nothing they can do all transactions are final and can not be changed. Very rude receptionist.
- 4/5
Checking in was easy and the staff left me alone and didn’t bother for the most part. My shower head didn’t work unfortunately, room service has to be asked for instead of just performed and no microwave in the rooms or anywhere Aside from those negatives the cleanliness impressed me and with a vending machine in the lobby it was not to bad of a stay. In the BX of all places. It gets a thumbs up
- 5/5
Elevator out of service other than that I like it.
- 4/5
26
- 2/5
This hotel is in the worst neighborhood. It rents by the hour and I would have never stayed there if I would have know that, but it was too late to get another hotel.
- 2/5
I wouldn’t recommend staying here if you have another option. It’s in a really shady area, which was fine during daylight but we ubered home every night due to the lack of people/light in the area of the hotel. It’s very clearly a pay hourly hotel, which is fine. We didn’t have too many problems with what the other reviews claim to hear/see. We had to reset our key everyday which was a bit annoying, and we could hear people talking/partying at night, until around midnight I’d say. The front desk people don’t talk to you, they’re very short and honestly quite stand offish. If you’re a woman, there’s not very women that work there so it can feel a bit weird and unsafe.
- 1/5
I never recommend this place staring with front desk bad attitude,never change or provide service like clean towels or bed sheets so not happy at all.👎👎👎
- 5/5
super clean and friendly.
- 3/5
Noticed speckles of something on the ceiling, very noisy due to construction of some sort, my toilet seat had some stains on it I thought were strange and my bed comforter or the thick blanket had some burn holes on it. I really love the bed it is very comfortable and I slept really well despite the noise.
- 5/5
staff was v nice
- 5/5
Nice place
- 1/5
Stay here one night. OK if you come back early at night. The area is very shady.
- 4/5
The location
- 1/5
Poor service
- 3/5
Check in 3:00 was too long and they had no microwave in the building my shower wasn't working but it was okay they had hot running water and heat was okay nice and quiet!
- 1/5
Very small room , no parking at location, very ghetto neighborhood and someone broke into my room a stole a football collectible I brought with me
- 2/5
The room I was assigned was a far cry from the advertised accommodations. The photos online were misleading, and the actual room was outdated and in need of renovation. Additionally, the staff seemed preoccupied with personal matters, offering minimal assistance and lacking in attentiveness. While the location was convenient, the overall experience was disappointing.
- 5/5
It was nice, first time staying overnight, didn't want to leave, but it was nice. The room was very comfortable and cozy. It had a certain vibe to it.
- 1/5
Property not as advertised. Definitely just for clientele looking to rent by the hour.
- 3/5
Facilities like toilet roll holders and hand towel holders were broken, and toilet paper was missing until I asked for it.
- 1/5
The only thing I liked about this property was that the sheets were clean. Everything else was horrible.
- 4/5
Well light at night and friendly stafd
- 5/5
Just no tissue
- 2/5
Terribly disappointing. Dirty-
- 1/5
Worst hotel ever
- 4/5
this hotel wasn’t bad you get what you pay for. The room and bathroom was okay and the bed was big enough to fit 3 people. It’s pretty local with stores close by that you can walk to.
- 1/5
Staff barely spoke to us, no parking though website said there was. Elevator broke with me and my 3 year old in it, lobby staff eventually got us out and didn’t even say anything to us when the doors opened. Not at all family friendly.
- 1/5
Esto es una estafa las fotos del website son completamente diferentes a los cuartos dice free cancelación cuando es mentira te cobran al momento y no te dan la oportunidad de cancelar , los cuartos en pésimo estado la ducha rota no papel de toilet nunca tendrán parking solo el hotel tiene 3 espacios de parking y necesitas pagar $20 fee por el parking , la área es sucia , el hotel pésimo desde el recepcionista hasta una persona mayor que está en la recepción en la parte de afuera no se si trabaja en el hotel los ruidos en los pasillos no te dejarán dormir es horrible no malgasté su dinero pagué $500 dólares en la reservación por dos noches solo me quedé una noche y no aguanté , los perdí por que me fui antes del día indicado como dicen lo barato sale caro y no tan barato se vende muy lindo online pero es tremenda porqueria.
- 5/5
Friendly staff, everything is just excellent .
- 1/5
The worst place ever. It is not a hotel. It’s a place for sex and drugs. Remove it from your list please.
- 1/5
The neighborhood was dirty and dangerous. The room assigned has fresh blood in the floor. The second room has a stinky carpets and the sheets were used before us. Indian front man was rough against us. I paid 200$....horribly experience
- 1/5
It was not clean at all and we left the hotel early but we did not get our money, the money for the day we did not stay was deposited into the hotel
- 4/5
La propiedad estaba limpia , el área terrible , el personal de caunter no fue amable , los de limpieza eran amables , el costo está muy elevado para el área donde se encuentra , los alrededores eran sucios , no había espacio para autos
- 1/5
The parking lot was small (3 car maximum) and was charged $20 cash to park each time I left & came back. Rooms can be booked by the hour. Condoms & weed warps are sold in the vending mechine next to chips. The workers sit behind bullet proof glass. The first room they face us was still occupied by the last booker. Unsafe, cars get stolen & it’s not the fault of the hotel even in the parking lot. I grabbed my family and left
- 4/5
If you don’t wait for anything this place is good for spending the night. It’s cheap, there is hot water and clean sheets
- 1/5
It needs to be clearer on your site what kind of hotel this is. This is not the kind of hotel tourists visiting NYC should stay at. It offers an hourly rate for a reason. However, we booked sort of last minute, the pictures on the site made it look nice, and we didn’t know the area. The walls had stains, the carpet was stained, the shower knob was hanging by a thread. No water provided. No hangars in the closet. No iron, which stunk because I brought a dress shirt to wear to a show. There was an empty pill bottle under the bench. Other than being close to the subway, this was not a pleasant experience
- 1/5
Poco mantenimiento, mal olor a cigarrillo y marihuana, sabanas quemadas de cigarrillos, alfombras sucias, inodoro sin tapa, en las 3 noches de mi estancia no limpiaron el cuarto ni dejaron toallas.
- 3/5
Drinking water was not provided.
- 1/5
They canceled the day i was boarding the plane to travel to stay at this location. Then given the run around about getting a refund and accommodations for somewhere else to stay.
- 4/5
NA
- 4/5
it was good
- 4/5
. The mattress had some wear and tear, but the room was clean and affordable. Other than the location (not much around, gotta train for 30 min at least to get anywhere), we had a good stay. If the "rent by the hour" scares you, I ensure you sex workers operate in regular hotels as well. It's not that frightening
- 4/5
Could be better
- 3/5
Smoke detector was hanging off the ceiling. Sheets had cigarette burns on it. Bathroom wasn't clean. Neighbors was loud
Frequently asked questions about Umbrella Hotel
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Where is Umbrella Hotel located, and how walkable is the area?
What's nearby
- Laguardia Airport 3.6 mi
- Javits Center 6.2 mi