Quality Suites NYC Gateway

Orible

Bad

This hotel was unfortunately one of the worst we’ve experienced. There was someone else’s hair in our tub. The hallways smelled of marijuana. Our lock on our door wouldn’t work properly, and none of the ice machines worked. The continental breakfast, which we normally love, was a disappointment. We would not stay again.

Breakfast is limited to Pastries, bread, waffles and yogurt. No proteins or water but super clean. Stayed 3 nights and 4 days, room wasnt cleaned till the 3rd day. For families, sofa bed was only a twin. Washing machine was broke. If visiting New York, plan 1 to 2 hours before scheduled time to get there. Traffic is heavy anytime of the day.

the place staff was very good n helpful

I enjoyed my stay. The hotel and room was clean and well maintained.

The breakfast area was also disappointing. The chairs were visibly old and dirty, making it unpleasant and unhygienic to sit and eat. In addition, the elevator was outdated and extremely slow. The hallways had a persistent unpleasant odor that made walking through the corridors uncomfortable. Overall, the property is in need of significant maintenance and upgrades.

Very good

Room was great and clean. The breakfast didnt have much just a waffle iron and some stale pastries. Staff was really nice and helpful.

Had a good stay, no problems!

The staff are friendly and responsive. The rooms are decent, the carpet in the corridor requires some work. I felt it is old, but, when I inquired working staff, they said it's recently replaced. It may be a good idea to upgrade carpet with wooden or vinyl tiles for easy maintenance and good appearance. Breakfast options are less but decent.

I am writing to express my disappointment regarding my recent stay at your hotel. Unfortunately, the property’s condition did not match the images provided on the Expedia booking site, and I found the overall environment to be in urgent need of renovation. During my stay, I noted several significant issues: - Guest Room: The bathtub was rusted, and the surface was peeling. - Lobby: The furniture at the front desk was cracked. - Hallways: The carpets throughout the hallways were visibly dirty. The discrepancy between the online representation and the actual state of the hotel resulted in a very poor experience from the moment I arrived. I hope you will take these concerns into consideration as you plan future improvements to the property.

Friendly staff Lacking in facilities

Window curtain could not cover all window area due to the a/c unit.

Z

Well first off the jacuzzi was falling apart aka it was peeling all on the bottom … definitely wasn’t worth all the money.. other then that it was cool..

Location and coziness The breakfast and its service

Location and coziness The breakfast and its service

Exceptional

Good stay for the price. Breakfast can be improved.

Good and cheap

Had a terrible experience. I am surprised how they are rated "good" on expedia.

The bathroom are all stocked

Had to get drinking water from a fountain Old fraying couch in room

Old furniture Had to get drinking water from a fountain Old fraying couch in room

The hot tube looked like it was stabbed it did not look good at all so i refuse to lose it. It was also not clean properly. The room it self was clean no issues. The staff was very nice. Parking was very good i felt my vehicle was safe at all times.

Free parking Free breakfast was really great

Bad

Poor breakfast, every day same breakfast like bread, croissants.. no egg or any protein items And also no any compliment water in the room.. it’s chargeable one small bottle $5

Staff is ok Poor breakfast, every day same breakfast like bread, croissants.. no egg or any protein items And also no any compliment water in the room.. it’s chargeable one small bottle $5

Nice, simple hotel near New York Times Square but the room the showers were 2.5 out of 5. The lights, the lamps barely worked. Shower was clogged aswell 3/5 hotel - Keynote if you stay here and you’re gonna go to Times Square and you don’t have an Uber, you need to take bus 125 but the walk to 125 is painful lol.

Everything. The stuff was super helpful Nothing

Everything. The stuff was super helpful Nothing

The staff were exceptional, very friendly and helpful. Pretty and Veronica went out of their way to make our stay memorable. They arranged luggage storage and car parking to allow us to sight see without worries about security. These two staff are an invaluable asset to Quality Suites .NYC. The hotel is old now and needs renovating. Breakfast is only a continental breakfast and would benefit from a full breakfast.

The condition of the room was terrible

Tub was very dirty.

A bit of real tic to the building would go a very long way. Breakfast was meh! And they have a lady that rather then seem helpful, gives you a feeling of judgement every time you grab any of the breakfast foods. It was quite uncomfortable to be honest. Maybe if the lady would stay away and periodically restock items that would be best. I will not stay there again. I will spend the extra money for a better experience.

Hot tub was so dirty we couldn’t use it

I did not stay at this place. Upon arrival I asked to view the room before check in and it definitely was not a pictured. The room was old and outdated and the hot tub was disgusting. I ask to be refunded and had to find another room for the weekend. The front desk clerk was understanding and gave me no problem with a refund.

Exceptional

It's was good...the only thing it need window to open...too much humidity inside

it’s good. there’s definitely better options but this is good as well.

Superb

Very poor

Pleasant

The bathrooms don't work.

Overall experience at the hotel was nice, it was value for money. Room was neat, clean and staff was also friendly. Only catch is the location, could not reach there easily by public transportation. We had to depend on Uber.

The bathtub was rusty and the shower didn’t function properly. The couch in the lobby was peeling, wallpaper was peeled in areas throughout the building, the AC in the room had a musty smell. All in all, i booked a last minute room and received one that was cheap and “good enough” but i wouldn’t come back.

The staff affected my stay by misinforming me. The male oriental manager C, refused to assist me and hung up on me after extending my stay.

Only catch is the location, could not reach there easily by public transportation. We had to depend on Uber.

Exceptional

Breakfast was very disappointing—there were very limited choices and it was the same menu every day. The coffee was also quite bad. On the positive side, parking was convenient and the staff were courteous and helpful. Unfortunately, the room had a strong, unpleasant fishy odor, which made the stay uncomfortable overall.

Quiet and close to New York and Amercian Dream mall for my children's trip. Thank you The male overnight Front desk reception called my mother disgusting over a remote control error. Very distasteful

The staff were really good. Bed we’re making noise when you lay down on it, the jacuzzi was nasty the bedsheet had stains on it, the crib didn’t had the bedsheet we used blankets for the baby.

The male overnight Front desk reception called my mother disgusting over a remote control error. Very distasteful

Bed we’re making noise when you lay down on it, the jacuzzi was nasty the bedsheet had stains on it, the crib didn’t had the bedsheet we used blankets for the baby.

Jacuzzi was in extremely poor condition. Peeling plaster, maybe holes in grout, not even cleaned. Continental breakfast was literally a waffle machine and a bowl of fruit. Staff were extremely helpful and kind.

Hot tub needed some refinishing and cleaning. Shower was loud and tub needed work and cleaning also.

I liked the room. It was very confortable. I didnt like the location because the neareast bus stop was about 30 minutes away and you have to walk along some steep streets and it was very tired. Even though, after that long walk you can take one bus to new york for $4 with a trip of 30 minutes. On the other hand, the breakfast was the same everyday, the hotel offered a continental breakfast but you will only get a bread and a cooffe. It could improve if they provide eggs

I liked the room. It was very confortable. I didnt like the location because the neareast bus stop was about 30 minutes away and you have to walk along some steep streets and it was very tired. Even though, after that long walk you can take one bus to new york for $4 with a trip of 30 minutes. On the other hand, the breakfast was the same everyday, the hotel offered a continental breakfast but you will only get a bread and a cooffe. It could improve if they provide eggs

Clean room, great staff, kind of a pain in terms of transportation to and from NYC , but the price of the room made it worth it.

The hot tub was not usable, very dirty. I told my girlfriend not to use and im glad i did because a giant spider came crawling out one of the jets. We also found a cockroach so im looking into a refund.

Stayed here with my family. Overall, it’s a good hotel with convenient parking and friendly staff. However, maintenance needs improvement—breakfast options were limited, and the room appliances need updating.

The hotel is definitely a little older, but the room was clean and the staff was great. Good location if you're going to manhattan but don't wanna pay nyc prices. We had no problems with this stay at all.

Ok

Cleaned room ,very friendly ,cleaning building and just an amazing hotel I recommend

Charged $40 per night parking, wasn’t told till after I paid.

The brea

Rooms need serious remodeling- tub had a dip in the middle, toilet base and sink had been repaired poorly. Sink actually had a hole in it. Bathroom door was damaged and furniture in lobby had seen better days.

Location is extremely noisey and super busy. Gym was not operational. Ac smelled musty. The pull out bed in our room contacted the main bed in the room. Our keys kept failing the entire 3 day trip. Cleaning staff was great.

Clean room but the building is from the 80’s, but honestly for the price it’s really ok and you are only 30 minutes from manathan by bus.

I don’t recommend this hotel because it is uncomfortable and it has a bedbug

No I don’t like the hotel personally.

Bad

Needs updates

Everything about this hotel we didn’t like! They sit behind a plastic glass window with minimal interaction with guest. The room deposit was $150! I’ve never paid that much for a room even going out the country. The hotel needs a lot of upgrades.

There was a used bar soap in the bathtub bathtub had dirt on floor. There was also dirt all over the floor by the window. Overall, it was terrible not there to check in. They said that my check-in was canceled because they tried to hit my card at six in the morning when I had noted that I was going to pay at the hotel so I didn’t transfer any funds into the account they tried hitting and no one contacted me to let me know they were trying to make the payment. They just canceled my booking and didn’t let Expedia know and then when they got me a room, they charged me about the same amount for basic room when I was supposed to have a Jacuzzi room never again

Overall it was decent Stain on the seat in the room

Overall it was decent Stain on the seat in the room

.

Getting into the parking lot was a bit hard but it was nice that there was a lot of spots. The breakfast was okay, just make sure to get there early

Poor

i had stayed there before twice a few years ago but never reviewed it, the property is nice and the staff are respectful and made me and my family feel comfortable. the staff wasn't the same as when I got a room years ago but these folks are better than most of the people I deal with in hotels in the area.

Booked a getaway for my Fiancé and I.....Booked a king suite with jacuzzi tub. Would never ask her to go in that tub. Was dirty with hair in it. Lock on door was broke. Wont be back!!!

Shower pressure was very low . The breakfast could have been better with more options to choose from .

Good location to park and ride to ride 10 min bus to NYC.

Nice and clean nothing

Easy to book and room was pretty decent. I wish there was at least an egg included in the breakfast.

By

It was functional, but not high quality.

I wish i could give negative stars. The rooms were dirty and when i asked for help i was told to figure it out myself. Most of the amenities such as gym and the breakfast equipment were out of order. If you can avoid this place, do yourself a favor.

Room was okay could have used a garbage bin in the room besides the bathroom. Window curtains didn’t close fully so the bright light didn’t let me get much sleep. We stood for two nights and no service was provided.

not bad

Clean quiet staff were nice and pleasant

Clean rooms , courteous staff . Good connexio

With all that being said, I did not feel safe to the point where I only stayed one of the two nights that I had originally booked for. The lobby’s front-desk was separated from the lobby by bulletproof glass which definitely doesn’t come across as inviting. There was trash all throughout the parking lot on the ground, and while it seemed like there were no bedbugs upon -MY- inspection, there were mattresses and other furniture pieces in the dumpster (in the parking lot) that I didn’t inspect, but looked quite suspicious… There was a ton of different people’s hair under my pillows and throughout my bedding. I know it was from multiple people because there were a few different lengths and curl patterns. The flooring throughout my room was laminate faux-wood that you would put in a house which I’ve never experienced before. Usually hotel rooms are carpeted and that’s what they all look like when you look at their pictures online the laminate on all of the furniture was warping and peeling off the headboard looked greasy, where two people would put their backs up against the headboard to watch TV. Disaster.

The hot tub did not work fully and the paint inside of the tube was peeling. I have stayed here before and I did not have a problem. I do not recommend room 117.

Very

The stay was really nice

WORST CONDITIONS WORST CONDITIONS

Room met our space needs. Close to the Park and Ride to access the city. Breakfast was fine, seemed a little sparse. It was cold in that area.

la habitacion estaba impecable. El personal es muy amable. Ecxelente.

The hotel itself is outdated and looks nothing like the pictures you see online, the “hot breakfast” they offer is only waffles. The tub in our room was rusted, moldy, and felt as if it was ready to cave in. We had 6 people in our room, so we set the pull out sofa. The bed had crumbs and change folded up inside of it. The coffee maker in our room had coffee still inside of it. As well as the bathroom door wouldn’t shut unless slammed multiple times. I brought these things to the attendants attention on our second night because it was already late when we checked in. They offered to switch our room but at this point we already unpacked and were going to be gone for the day. Looking on the website the rooms were $50 cheaper so I asked to let me just have the difference. Since rates fluctuate. They wouldn’t budge and I don’t think that was a huge ask.

Our original room had styrofoam screwed into the ceiling and a leak through that into our room from the room above us (which again they had to have known about because of the styrofoam sheet patched over the leak) and while they were able to move us for the 2nd day we were told the option for night 1 was to deal with it or check out.

Yes

The room was great for the price. Good location if you’re visiting NYC, easy 5 minute drive to the Park And Ride bus lot, straight to Times Square for 10 bucks! Breakfast was pathetic. Stale pastries, stale cereal with room temp milk. And room temp apple juice. Rude staff. Wouldn’t stay here if you plan to save on a breakfast meal cause you’ll end up buying breakfast anyway!

I arrived after a long 16-hour drive from Kentucky with my children. Unfortunately, there were several issues during my stay: • The lamp on one side of the room was not working. • The TV channels were not working properly. • There was no Wi-Fi available in the room. • The breakfast quality was very poor. The options were limited to bread, croissants, coffee, and tea, and even the coffee creamer appeared to be diluted with water. Despite these problems, I did not complain during my stay because I wanted to avoid any trouble and simply rest with my family. On checkout day, I requested a small understanding because I was travelling with kids and might be about five minutes late. Instead, a staff member was sent to my room, and I was told by a staff member named Romi (speaking on her cellphone) that if I was even five minutes late, I would be charged for an entire extra day. I found this treatment very upsetting, especially after the inconveniences I experienced during my stay. I hope you will review this situation and improve customer service and facilities so future guests do not face similar issues. Thank you for your attention.

No the best access to transportation

Too old, low maintenance, bathroom kind of disgusting because it has yellow and brown scratches on the tub. Didn't like it at all.

Pictures are completely misleading.

It was great

Rest room service was good but rooms were to small and expensive

THE MOST HORRIBLE EXPERIENCE EVER. HAVE STAYED IN MANY HOTELS IN MY LIFE THE STAFF MANAGEMENT EVERYONE JUST HORRIBLE.

The Jacuzzi was in very bad shape, they put wallpain on the Jacuzzi that was crazy. No bueno

There really wasn’t anything we liked other than it was a bed to sleep on. Wasn’t the cleanest, and there was a big argument between a couple on our floor. It lasted multiple hours and multiple complaints were made to the staff and front desk with nothing being done about it. The breakfast they offer was basically just cereal.

rooms were horrible, there was water pouring out of our ceiling and they did nothing to fix it not even change our room.

We have a good time and we got our breakfast thats a good deal thanks None

No smart tv, the corridors had an unpleasant smell, and overall infrastructure needed improvement.

No TV internet, and the bath from the bathroom was rusty, the coffee was not that good.

Room had paint peeling from ceiling, the sink was cracked in half, the walls had water damage that was making wall paper bubble, the remote batteries were held in by tape.

The room was average and the jacuzzi wasn’t properly clean

Absolutely nothing. I actually didn’t even stay. The first room they gave me the door looked like it was kicked in. The door was literally missing pieces and wouldn’t lock. They gave me another room and the bedding had stains all over it. I decided to leave.

Love the cost of the room, love having breakfast , love the courtesy of staff. bathroom floors didnt feel clean, tub was rusted. No free bottle water.

Hot tub was horrible paint was chipping off all the hot tubs in the room . Blankets were filthy.. the manger showed me 5 different rooms and they all were nasty carpet was filthy and moist . Smells like cigarettes .. I’m still waiting for my refund !!

Half of the outlets fidnt work, thetv remote was broken, no 24 hour coffee. The pillows look fluffy but flatten after 5 min if use. Will never come here again.

Staff helpful. The bathtub had rust in it. Everything else was ok.

They kicked us out of our room not knowing what time did we have to leave for our last date. There were customers saying they kept seeing rats. The employees were extremely rude and not customer service friendly.

As advertised. Good experience

Very easy to get to from the city but the hot tub was gross. Unfortunately we went for our anniversary and did not use the tub.

From the ceiling, water fell into the bathroom area. The bathroom was always the toilet and the floor very wet with dirty water. Every time they used the upstairs bathroom, water fell for our bathroom

Could be better, staff at front desk was in the begin unfriendly.

Clean room, staff was very friendly and helpful, breakfast was very disorganized, poor service and space

Great staff, the cleaning crew were on top of their job

Sweet atmosphere. Thank you.

The rooms are okay. Fridge didn't work, so the "kitchen" was useless. You have to bring everything (plates, silverware, etc). Hall and resto fo the hotel seems very old and outdated.

Staff rude and check out Parking we just parked no label o any id tag for the car

The room was not as advertised.The tub finish was flaking off and not in good condition. The staff was friendly and tried to help they offered another room but that Tub was just as bad, they werent able to solve our issue. We also saw bugs in our room. They looked like smal cockroaches, I really hope it wasn't. We were so icked out by the place, that we ended up not staying the night and went home early.

Disgusting dirty I want my money back

Breakfast

Smell was weird, tub was dirty, bed was fine

Cockroaches.

Nice people attending all look fine and close to PATH Trains

The smell in the room was quite bothersome. We are assuming it was from some cleaning product. The bathroom sink never delivered hot water. The elevator was excruciatingly slow when waiting for it. The vending/ice rooms on multiple floors were locked. Finally found the ice machine on the 1st floor.

Very clean! Easy in. Easy out. No complaints. Plenty of parking and very convenient getting in and out of the city.

You need to improve your service and provide better customer care.

The room service always looks good.

Everything was amazing! We arrived early from our flight and the staff was nice enough for us to leave our bags there while we went to the city, our room was clean and organized. The hotel had an option for a shuttle to pick us up and drop us off from the hotel to NYC. The morning breakfast was a great option before we left to the city, whenever we returned our room was always clean. i definitely recommend this hotel to anyone looking for somewhere to stay. i will definitely be returning here!!

Overall the hotel needs some maintenance and updating.

Bathroom was out dated. Room keys deactivated everyday of my stay. Doors need to be updated along with bathrooms.

Staff was amazing and always went above and beyond for us. Hotel quality about what expected for price, but over all nice. Would stay again.

Estuvo bien.

hot tub was so old and dirty looking, stains everywhere. the additional sofa was so noisy and loud, not so sleeper friendly at all. the entire place is old and smelly, just so you know.

The mix-matched flooring and fixtures actually took away from the cleanliness. The location is perfect for trips into the city and Lyft is always right there to pick up.

Mejor el aire acondicionado

Staff and amenities.

Rooks clean staff friendly the only thing was at 7am and while trying to sleep the had a long of noise going on banging and stuff and cleaning crew outside in hall ways super loud if your are doing renovations please let us know ahead of time so we are aware

Floors were all sticky, trash piled up in halls for hours by cleaners. Bugs in hall and room

I actually booked the room for the wrong day by my own mistake. I booked it for the following day and we needed the room TONIGHT! The hotel was so helpful, they helped fix my mistake. They never charged me anything extra. They were so gracious and helpful. Breakfast was great. We would definitely recommend this location!

Yes

Habitación limpia pero hay que fumigar en la propiedad

As soon as you walk into the hotel it smells like musty chemicals all throughout the hotel even in the room, the shower knob was broken so we weren't able to shower and when we told the front desk they were not helpful just seemed irritated for telling them.

Great prices if traveling on a budget

Clean room. Nice staff

Clean room good for the price you pay and breakfast was good

I booked this room for my wife's birthday, and sadly for her it was a complete disappointment. The room looks like it hasn't had an upgrade since the day the hotel was built (I assume in the late 70's or early 80's, judging my the decor). Door looked like it has been broken into in the past and card lock was very hard to use. Whole place smelled strongly of harsh cleaning products. Floor was sticky. Burn hole in carpet right outside the door. Ceiling patched together over the hot tub. Bathtub shower fixture wouldn't turn on unless you held it with force for a few minutes while water pressure increased enough to lock nozzel. TV wasn't working and had to call front desk to have it reset. Scratched furniture. Broken handle on closet door. Breakfast area in the morning was filthy and only had carbs and a few apples and small yogurts. I asked about eggs and the staff laughed at me. The only good thing this hotel has going for it is proximity to NYC, but beware that you are right on highway and across from a train yard, so expect a lot of noise. I would not give this place a second chance.

Cons: some of the rooms have old bad smelling carpet but looks like they are working on it >> my cousin’s room had LVP instead of carpet and there was stuck of LVP flooring in unopened boxes on the first floor. Bathrooms have damages that require updates (bathtubs and sinks with cracks). Breakfast is very poorly served. There was no restroom available to the public on the first floor so when our two families arrived early with three kids, we had to go to another hotel to use their restroom.

Decent hotel and comfortable work a breakfast

The rooms wasn’t cleaned properly. We asked for a change of room and the tub was rusty so it really didn’t make a difference. Housekeeping team need to spend more time and pay attention. It’s not nice to see hair al over the beds and tub.

Wish I could give zero stars. I had an overnight stay here two days ago upon entry. I noticed that the shower was still wet, and there were stray hairs in the bathroom, which got me looking around the room more. I stripped the bed and found bugs in the room. I went downstairs to customer service where they went up to the room to tell me they didn’t see anything for themselves, but if I wanted to switch rooms, I could, even though I had clear video footage of a bug crawling across the bed. I told him I didn’t want to stay at the hotel property and I wanted a refund for my money since I wasn’t staying in a dirty hotel and they told me the only thing they could do is wait for a supervisor to come in the morning when I called in the morning I got sent to voicemail and haven’t heard anything since

The room, was not as pictured or described. Run down, the breakfast was awful. Not worth the amount paid for the room. Will never stay again. The hotel had an awful smell throughout.

First I’ll start by saying there cockroaches that I didn’t see until late at night 6 in the bathtub, 2 around the jacuzzi, 4 around the sink, even took some photos of them. Then the jacuzzi seemed out dated need to fix the lines bc some of them were not shooting out water. Then trying to sleep and you could hear upstairs running around sounded like very thin walls or ceiling. I was disappointed that none of the pop machines were not working and also the room smelled musty, I didn’t feel like the staff were all that friendly. It was just hard to sleep. This place needs a uplift

Room was nice and clean

Clean, okay breakfast options mostly kid friendly items, easy check in and out process.

Spotless and staff are excellent, its always my go to place when I visit NYC!

room was in good condition, off the beaten path, staff was very kind and great service.

Staff were courteous and helpful.

Property was what I expected, everything is pretty average for an affordable last-minute stay. Staff was very friendly & helpful and my only complaint or recommendation would be to upgrade or fix up the bathrooms. The bathtub was not the cleanest and definitely had some wear and tear that should be up-to-date. Other than that the day was fine.

Very nice staff

This place is horrible. We can’t even stay for minutes before we departed. Hote.com please respectfully take this place off your list. Staff, odor, environment…so on and so forth. In a second I was demoralized with their services. Zero star for them.

The tub had rust stains, other than that the room and bath were kept clean. The hotel just needs to be updated. Staff were friendly overall and flexible with requests which warranted a high score

Terrible place and terrible service the are races

Nice room . The best part was the hot tub it was very romantic

Bathtub had hair in it

Staff was so rude after a few hours of trying to check in because they couldn’t find our reservation but already took the money from our account we just left and had to find another hotel late at night.

I was disappointed that the hot had paint peeling from inside, so I wasn't able to use it. The refrigerator wasn't cold, however the issue was fixed after I raised my concern with the front desk. Plenty of parking.

.

I got charge for jacuzzi room and the spa in terrible condition. Didn't use it. No good

It was okay. Lots of construction going on around it, which isn’t their fault but it made it inconvenient to get to. Lots of traffic, near the NJ Turnpike. Hotel was fine. It just wasn’t as easy to get to the city as I’d expected. We ended up ubering to the train station and taking the Journal train into the city each time. I won’t return, but it’s due to location- not the hotel. If you’re comfortable with city traffic and transportation then it might be perfect for you.

This hotel staff is friendly and maintenance is top notch very clean i would recommend for others

Overall good experience for the price. Location is near to New york city but its in industrial area

I came here with my family for vacation. Room smelled horrible. The carpet and bathrooms are dirty. Mold growing on shower and all over the bathroom. Carpet hasn't been clean in years. White socks will end up black. We had roaches in the room. We could get a refund due to there policy.also we check other hotels and all where booked as they had events. Also they charge $60 early check in and $150 deposit. Please take your money somewhere else. As a mom of 3 kids do not recommend staying here. There is nothing remodeled here. They try to mask the horrible smell with lavender scented cleaners.

Horrible the tub was chipped. The floors had carpet that was lifting up and to top it off there was a Roach in our room. I wouldn’t recommend anyone to stay here

Clean

Nice place to stay.

Worst experience. Hotel room was not clean and it had bed bugs. I fell sick for next 2 days. Not at all a good place to live in.

I had roaches in my room. The jacuzzi was disguising. This place is a scam

Overall very bad experience

very clean, super attentive staff.

Staff was attentive, Parking was tight. Facility looked dated. Shower had some staining at thr drain.

location and services

Our room was much dirtier than expected by the other reviews. There were hairs all over the place and didn't look like the shower was cleaned prior to our arrival. The included breakfast is only pastries and none of your typical bacon/eggs/anything to that extent. Just bread, bagels, muffins, etc so that was disappointing. We chose this one as it was a bit more expensive than others in the area hoping that meant better quality but we were wrong about that. The staff were nice though, no problems with them.

I can say place is wonderful. Only thing is slippers should be provided as well. Thanks

The room smells very bad.

Good

Older hotel. Some of the furniture was stained.

The staff was very friendly and accommodating. The hotel was clean but outdated. Breakfast was good but a meat needs to be added with a yogurt .

.

It was 0kay

The room was in need of some repairs but appeared clean. Linens and ammendities were basic but did the job for 1 night. Area was a little sketchy. The staff at front desk were kind and helpful. The breakfast was very basic but the attendant was very kind. Parking was included.

Good variety breakfast, rooms are clean and staff are great

Staff is good and ve

Very basic food options. Have to be there early to get warm food. Hotel is clean. Beds are not as comfortable but doable. Hotel served it purpose.

It's a ok hotel needs update on everything. If you just want to sleep at night then its fine but still for the price you can get better hotels. Coffee Maker isn't working, Bathroom needs update, old sofa needs to be replaced. Very old toilet..

The most amazing hotel I ever been, because of the kimdness of staff, great breakfast ans clean and cozy facilities

The bathroom was dirty and the beds were very uncomfortable

Nice, clean with friendly place for families

Nice place just needs a furniture upgrade

It smelled so strong of cleaning materials, but not in a good way, because it didn’t appear clean. The lobby also had no working restroom and was very hot!

It nice and comfortable

Waste of money ~210$ per night and also they will charge 150$ security refundable deposits and it will return in 5-7 days

Par contre, l’hôtel est bien situé et le staff très gentil. Nous étions à côté de l’endroit pour prendre le bus pour aller à New York. Nous n’avons pas payé cher alors c’était ok. Le déjeuner était bien.

Room had stains and a smell. The first room was so bad they had to give us another room which still had a broken AC and stains on furniture

reeked of chemical cleaners in room and hotel

When opening door to the room for the 1st time, it was a very unpleasant order, didn't smell fresh. Asked front desk for more towels, they said they only had 2? Not good, they did allow us to cancel 2 days, that was appreciated.

Everything

Everything

This places wreaks of #2 and Fabulouso. Had a hard time breathing, and the bed sheets always felt wet, like they weren’t dried completely. Removing the carpet will solve 50% of the problems here, also we woke up to the bathroom ceiling leaking submerging the bathroom. They didn’t offer to clean or change our room. They stopped the leak and moved on with the day.

Nothing

Great professional, friendly and helpful staff. Convenient location and quiet. Room and hotel is clean.

Staff experience was excellent. Overall the stay was worth to remember

Good as always.. I just go for few hours, to enjoy life. It is clean and comfortable..

Very old and weird smelling hotel.

Very dated and not very well maintained but very conveniently located to manhattan and reasonably priced

The continental breakfast was good and the staff were friendly. Next time I will pay a little more in the hopes of having a better experiance.

Very clean property, good location, nice beds

Very nice staff.

Best hotel I have stayed at

Very nice hotel with great location. Just what we needed.

Car park

Bad check in process and was giving me a bard time. Wasnt helping me out really. Then when I finally get into the room, there is hardly any water that comes out of the sink and shower. Wasnt a comfortable feeling. Not welcoming

Okay, road construction made it hard to access. The hotel it self could use some upgrading. A lot of chip paint and wear and tear

Service was good if you could get them. Put up a “back in 15 minutes” sign and was gone for more than an hour. All we needed was some plastic spoons but they did not have anything out in their dining area.

Checking in wasn’t an issue. The AC in my room was broken & even after talking to someone bout getting it fixed…..they said it’s “cold” in here….which clearly it wasn’t. The “breakfast” that was provided was non existent. After getting the green light for a “late check out” by the front desk, they said we checked out too late, way before 11:30. Managerial staff very unprofessional, if you’re in room 513 or 518 I forget which one it’s the one to the right of the elevator, the AC is broken in that room, the best they could do was 1 fan for the entire room. Do not recommend…..

Said in room 317, we elected to stay in the room with the whirlpool tub. Tub was completed chipped and the glaze was peeling off, so everytime you used flakes would float up. The tile surrounding the whirlpool tub , had a 1 ich thick transitioning molding. Which youbl kicked everytime getinf out of bad. The room seem to be innvery bad shaped and looked orginals from the early 90s. The only ice machine working was on first floor(lobby), we check all 5 floors and only the one in the lobby work. I really felt that the money i spent for 3 nights was not worth it

The suite was in complete and utter disrepair. Multiple maintenance issues and we confirmed pest in the room as I killed a cockroach in the room. When staff was notified manager on duty couldn’t care less.

Hotels these days all charge an arm and leg to stay in a garbage pit usually. This one didn't have noticeable roaches or hair on the sheets, but also had no hot water the first night, no working fridge, no ice or laundry options, room smelled like feet, and nothing but various bread options for breakfast. So compared to reasonable standards I'd say 2 stars, compared to hotels these days, probably 3. Check in check out was relatively easy, elevator worked, it was quiet enough, and there was parking.

The upkeep can be improved

Very old fashion, 1 person on staff did every position by himself.. the whirlpool tub was peeling and the breakfast was garbage

Very nice staff!

The hot tub is a bit worn but everything was clean. No complaints.

Close to NY

Bathroom urgly and the door unsafe

We booked a room for 6 people with kitchenette- we got a room without kitchenette and with little sofa bed that not fit to our family size We asked the staff to get the room we booked and they were totally useless- at first they said that there is maintenance problem and the morning after they told us that somebody already took this room the day be (so we don’t know who to believe) Location- at the website they wrote “9 minutes drive to Times Square “ but it was 50-60 minutes so we couldn’t take the car but the public transportation is very hard to get and the shuttle is so expensive We won’t come back

Somewhat delapidated (peeling paint, rusting bathtub) but was cheapest option near NYC.

The hotel was nice and staff friendly and breakfast was great. Easy to get in and out to New York. Only thing it was far from supermarket etc, but would highly recommend

They denied me my reservation and did not let me into my room when I had a passport which is valid ID

An old facility, no transportation. Very noisy ac. Smell bad.

Hotel is old, outdated and had a very strong smell of cleaner/bleach. Too strong to be honest, made me nervous as to what it was masking. Hotel room was nicer, enough room and had both a mini fridge and microwave.

The staff was friendly and helpful. Easy parking.

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No good place is nice but outdated

The hotel suit needs work. The jacuzzi very poor maintained.

Is good

Love this hotel. Very clean and friendly staff: management

And friendly

Our two-night stay at the hotel was pleasant. Our room was exceptionally clean, comfortable, and well-appointed. The front desk staff was exceptionally helpful and attentive. I will definitely keep this hotel in mind for my future visits. The breakfast was also very nice and offered a wide variety of options, all of which were included in the package.

Staff were very welcoming and accommodating.

Property was ok, room however was not. Paint was chipping/falling off the walls and chipping all over the hot tub. There was a stale smell to the room. The spare bed in the sofa was FILLED with dust and dirt and have mouse droppings all over it. And the roach traps/ mouse trap had dead insects and roaches in them

horrible.disgusting.i might as well have stayed at a motel. the tub was so dirty the water turned green and we scrubbed with our own bleach and soap three times the floor was really greasy felt like no one mopped at all the toilet was broken and the room had a stench that smelled like smoke but even after smoking in the room it still lingered i wouldn't stay here again and honestly learned my lesson about not looking at reviews

Staff was very friendly and helpful, facilities in need of some repairs.

Over all musty smell

VERY thin walls and ceilings/floors.. cozy, all we needed it for was sleeping so it worked for us. Have to go a few mins out of your way to get to hotel due to traffic flow

The buttons to the elevator had brown marks on them (gross) and a dead roach on the lobby.

Good place to stay, nothign extraordinary

I like this hotel

Everything was old Will never stay here again

Good

It was night room was clean staff was nice lovely stay

Good

Bed bugs

Front desk person nice. Hotel not as pictured. Very run down. Air conditioner sounded like air plane taking off.

First off I want to say that the people were friendly and courteous but the hotel was run down and old and I did not take pictures because of that.. I am diabetic and they had a shower room but where the drain was it was exposed concrete.. the desk chair was cracked and I didn't realize that until I sat in it and the vinyl cut the back of my leg.. they were dings on the wall and it smelled funny when we came in like some kind of cleaner but it wasn't pleasant at all.. I will not be staying there again

Hotel was clean a bit outdated but for the price it was great. Breakfast could have better cereal options for kids.

Room was awesome they couldve have better breakfast options for the price to stay.

How nice and friendly check in and out

Staff was nice but limited english. Property is outdated and had a smell to it.

Friendly staff and helpful

Check in was easy. I had a jacuzzi and the person who checked me in did take me to room first to show me some chipped paint in Jacuzzi, which I was okay with. Both shower and jacuzzi could use some touch ups in room 117. Only reasons I did not give 5 stars across the board.

Not feeling it. The hot tubs were gross & the bath tub looked like it wasnt cleaned well. We had to buy our own cleaning products because they wouldnt even provide us with theirs. Wont go back. Looks more like a motel then a hotel