Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

self explanatory wifi not really provided when it should have been free along with the reserved room.

Everything was good had some issues but got worked out. My TV did not work had to go out to watch the game .

Booking.com

Good

Staff was kind There were roaches everywhere.

They took good security efforts and gave thorough explanations of everything Bathroom door had a huge hole in the back of it as well as a nail sticking out of it. A lot of things also looked like they hadn't been cleaned well

This is great property. Desmond was great.!5)-! Thank you

Our original room was infested with cockroaches. We asked to be moved to a different room., but 5 over 2 days is better than 35 in 40 minutes. The 2nd room was better, however the room above us was noisy all night, stomping and moving furniture across the floor between 1-4 in the morning. Maybe they had a roach problem. Needless to say, no one slept well in our room over 2 days. I would not recommend and will not return.

My room appeared to be clean however there were bedbugs and I have multiple bedbug bites. The man that was working at the reception counter was rude and not helpful. I was in room 107. Saturday, May 23 check out Sunday, May 24

Didn't check in as front desk said place is infested with rodents and roaches

the room was clean but i saw a few dead bugs on the floor. the AC kept the room very cool. the staff is very friendly and it was a pleasant stay.

Nothing

Nothing

Location. And check in staff was great!! Nothing

Exceptional

Everything Nothing

Everything was great. Nothing.

Nothing.

Room was infested by roaches.

Nothing Roaches in both my rooms

Nothing Roaches in both my rooms

The property appeared satisfactory/ my RSVP through Expedia FAILED TO HAVE A ROOM BOOKED FOR ME/ I had to spend 1+ hour with a rep from Expedia to find a new one

Nothing really to like.. Was not clean, smelled horrible, bed sheets not clean (had to request new sheets) and the bed needed to be replaced, floor sticky

Nothing really to like.. Was not clean, smelled horrible, bed sheets not clean (had to request new sheets) and the bed needed to be replaced, floor sticky

Strong odor

If it had not been absolutely impossible to likely get a refund and find somewhere else to stay, I would have left as soon as I made it beyond the lobby after checking in. The entire place smelled awful like cigarettes and marijuana. In our room there were dead roaches on the floor, in the dresser and in corners. There were other bugs in the shower. The floor appeared as if it had not been swept, vacuumed, mopped in weeks. The furniture was peeling, the walls were marked up and stained. There were bugs in the cabinets of the kitchenette. I found more smaller bugs on the bed covers. Had there not been bed bug preventive coverings on the mattresses I may have just slept in my truck. And to add insult to injury, I was charged a $100 deposit in case I damaged the room. This entire facility needs to be stripped down to the walls and completely refurbished and then kept clean going forward.

There was blood on the bathroom walls and ceilings and roaches crawling around

Bad

Roaches and i was sent to a room that had the covers peeled back and towels on the floor

n/a

The staf is good well the gentlemen I spoke to Desmond and the cleaning personnel. However this property for a relatively new area had roaches I stayed one night and will never stay again it is just a no for me stay at your own risk . I had an emergency and I will never stay there again just no

We had bugs and the microwave was rusted and food resido. Hood rusted and the cabnets had damaged.

Location was fine I was given 2 dirty rooms at check out and there was roaches in the room they finally put me in that was “clean”

Location was fine I was given 2 dirty rooms at check out and there was roaches in the room they finally put me in that was “clean”

NA

Very good

Yes

My stay was terrible it was noisy, clogged sink & toilet the shower was not working properly ,Dogs barking, babies crying ,fire alarm ringing. elevator was not working and I was put on the 3rd floor. (I’m 70yrs old)just out the hospital.asked to move they would not move me. The staff was so nasty. Do Not Stay here!!!!

Ladies at the desk are really helpful and very nice

Will never stay at this place again people fighting, screaming banging on doors, dogs barking plus there were roaches

The staff was great and the ppl at front desk was very helpful and polite. The room I was in 105 had a few concerns because when I turned on the ac it gives a smell and also have roaches. But overall it was worth the price I got for.

We walked into our room and there were dead roaches all over and these little worm looking things. We left. The guy at the desk was very nice and understanding and refunded us our money

The traffic and the options were an issue.

there was a lot of trash located around the outside doors & near the stairs. the elevator was also being serviced during my stay, I was not thrilled that my room was on the 4 th floor. i had a hard time getting my luggage up to my room, then avoided leaving or having company due to the fact I had to take the stairs also.

I arrive late. No one was there. I dialed their service and she said it would be 30 minutes before I could check in. So I just left.

Okay

The first few I was there the elevator was doing good but it went down and I walking up and down three flights of stairs was a pain with bad knee But overall it was a good stay

Clean room

The room was clean staff was great

I had better but it could really use a good service of pest control inside the rooms and I feel that I was overcharged when I paid online I still had to pay a deposit upfront

The room was very nasty an start is so rude

Had no towels in the room the maid stole my phone I left it by mistake after check out an she would not give it back until I contacted police people hanging around outside trying to sell me an my children drugs

Decent conditions nice staff....Al rocks!

Staff fits the area....Dirty, unsanitary and distasteful. Imagine a filthy environment. It's 20x worse

Housekeeping did not wash the mattress cover, ot had dog paw prints all over it, that I had to sleep with my on blanket on top.

The room was dirty, we found five cockroaches, sticky floors, toilet didn’t work right had to call maintenance several times. We left a day early because we couldn’t stand the cockroaches we kept finding. Room was smelly, we had to buy our own hand towels and we paid a lot of money for the room!!! We will never stay here again!!!

never said sorry or apologize, just told me "i'm going to go check it as if i was lying" tried to tell me didn't have other rooms, but found me out of no where.

Roaches weed noise ppl movimg furniture no help at night want to leave now

Extended one week but had to leave one day earlier and Extended Stay changed the price and instead of give me a one today credit they charged $80.00 more an haven’t received my $100.00 deposit

The one star deduction might have nore to do with Hotels.com and similar sites compared to Extended Stay. The prices you see do not take into account a $100 deposit(security deposit, basically). If the visitors keep the room spotless, then they receive the deposit back in roughly a week. A pain, and I can see this causing Extended Stay to lose business for such an amount compared to a typical $30 deposit. Another observation was the staff was seemingly overworked. This location was converted from a different type of facility and some of the "cracks" show. Their front desk is the size of a closet...giving the impression of a leasing office for...apartments. I can go back as the prices were very reasonable.

Nice for the price

Property had roaches and was in bad disrepair. Surroundings are very sketch; the convenience of the “kitchenette” is useless because you can’t anything in the mini microwave- no dishes or anything.

Horrible experience. Never again You get what you pay for is understood? but this was just ridiculous. Smoke smell was pervasive everywhere and no simple toiletries

It was ok

Great customer service.

Great!

It was clean and big

Helpful people

Cup of something not sure what left in microwave

It

Clean

Felt very unsafe and everything smelled like smoke. Required a fee of $109 just in case of damage, that they send back if there is no damage. Would not stay here again.

The room smelly

They had bugs and the bathroom wasn’t clean

Terrible

I Would recommend.

Dont go here if white

When I checked in the person who checked me in was amazing and super nice

The hotel is okay not too bad and not too nice, the front desk employees are not customer friendly.

Black mold all over the shower, toilet, and sink. Wood cabinets above the stove were damp and full of mildew. Cockroach on the bathroom floor. Whole room just in general disrepair. Hallway had a musty smell. The women in the group felt unsafe outside of the building at night. Overall would definitely not stay again

No good

We were 5 -10 min before 3 pm and they made us wait to check in. Building appeared old and vending machine did not work. People up all hours of night with doors slamming.

The rooms have a wet mop smell. Sheets were upside down turned inside out and spotty so was the pillowcase. Sofa in the room is very dusty. Dust along bed head on floor and in corners. The staff smell like they don’t brush their teeth or wash. Trash all around the property and hallways are a mess. Trash in front of each door. Rooms aren’t cleaned correctly. They spray mist and keep it moving. My tissue that was on the roll was half gone and had poop on it. Just not the lace for a vacation or a night rest. Find somewhere. The only thing that wasn’t present was bed bugs I’m surprised

Terrible. I’m gonna be calling someone soon to get my money back.

Was clean and the bed was comfortable.

Good

To start, they charged us with a deposit fee of $109 that we were unaware of. They said it would take 3-5 business days to credit our account as long as there was no damage to the property or smoking in the room. They didn’t bother asking what form of payment we wanted to use and just charged the card used to hold the room. They ran two different transactions for the deposit and the hotel room. The bar in the tub was broken so we took pictures and showed the person at the front desk. Second, the area is very unsafe and smelled like weed down the hallways and at check in. Third, we tried to check out and there was none at the front desk way past their hours of operation. We tried contacting the number and had no luck. The hotel room was somewhat clean until we found fingernails on one of the nightstands. We will never stay there again.

Loved it

People hanging out in front of the doors would make some one not want to be safe there being that I'm from Clemson

Showed up too room. Used condoms on the floor. Room was dirty and disgusting. Empty beer bottles and cans all over the place. Smelled like weed too. It was late and we lost our room at another hotel. So i got this room for a week. Gunshots and very rough place too stay. Checked out on sunday. Called hotels.com to cancel the rest of the nights. The hotel said that we didn't check out. The hotel told hotels. com that we were still on the room on monday. We worked all day on monday. Called hotels.com 4 times. The hotel said the would refund 2 nights. I said no. Hotels.com didnt nothing to get my refund because i didnt spend the extra money for insurance. Amother thing is the tried changing me an extra $150 for damage for the room. If no damage they would give it back. I didnt pay it. They gave me the room. Dishes pots and pans will cost you an extra $50 too. Dont go out at night. Very dangerous area.

Iit was ok i guess for the price but it would not be a next time at all.

Property overbooked and I was left with nowhere to stay. The greed of these companies are disgusting! They know exactly how many rooms they have to book & instead of going by that set number it’s a money grab game to them while people are traveling hours away from home only to be left with no options. Extended stay will never receive my business again!

Never stay again. Mangers at front desk were rude. Room was not clean. There was dirt in the bed.

Great staff and great noise cancellation

Reservation was canceled and computer at the counter didn't work so I couldn't make another.

We were kicked out of the property because they "smelled smoke coming out of our room." We don't even smoke. When we wouldn't leave without the remaining portion of our money back, they called the cops.

TV not working.

Nothing

Cheap. Felt unsafe

Nice that it has a full size fridge/freezer and a cook top and I didnt see any bugs throughout my stay. That was not enough for me to ignore the rest unfortunately and I had a really low bar knowing I was renting cheap. Worlds tiniest microwave and all appliances looked dingy. Small pile of trash where I guess someone swept but left the pile. Nasty walls with everything from kids drawings to caulk from filling giant holes to the worst -footprints by bed on the walls. I can only imagine ...adult acrobatics. Bathroom surfaces were mystery filled with crusty feeling towels and trash in trash cans from previous visitor. I used a towel to step on out of the shower and when I picked it up it was black showing how dirty the floor was. In general, hotel had the musty smell that says water sitting somewhere and someone smoking cigarettes in the hall (im a smoker too but I dont want to breathe in strong stale ashtray smell every time I walk in to the hall. And lastly trying to sleep while wondering who was going to murder who as a man&woman yelled & slammed & doors as they were in a nonstop heated argument bc "give me back my phone. Dont take my Sh*&. And my favorite stop choking me with no interference from staff/cops...

We checked in at 10:46 because we were too tired to continue driving. We felt like we inconvenienced the front office person. We got to our room exhausted and an hour after realized the toilet didn’t work and we had no towels to shower with.

It’s off Ashley phosphate so of course that’s the ratchet but we had women black women at that streaming and hollering it was giving drugs, which made me feel unsafe. Then my very last night there they were making so much noise in the hallway, but I think someone was moving. They even bumped my door a few times very hard. I guess you get what you pay for when you come here.

Just the convenience that's why I stayed

They charge you for everything including pots , pans dishes. For an extended stay. Really. Charge you 30 dollars a day for a pet another rip off.

Not a great hotel, very basic and not up to ESA standards

I arrived at the hotel and the only room they had available had a thousand cockroaches!!! It's not my fault that the room is dirty and there are no more available. I need my money back!

Staff being very helpful

Very nice people

Centrally located near shopping and dining options. A no frills extended stay but no shady guests or people hanging around. The staff is excellent

Good for a basic extended stay. Clean room, good mattress

Good for a extended stay. Quiet, no excessive noise, no sketchy people loitering around outside

Clean, safe good location. Clean room all the basics as expected

Floors were filthy, missing trim, NOISY constantly setting off door alarm from going out emergency only door to smoke! Never again.

Horrible experience. When booking online they don't tell you there's a deposit of 109.00. Upon arrival they cancelled the booking due to the deposit. Why pay 109.00 when the room itself is 80.00?

The bed is not great and very uncomfortable the room kept giving off an odor as soon as you open the door. Phones do not work in the room, the bathroom has no compensation for showering, the toilet kept clogging up, you have to pay for towels and pillows.

The beds were firm and very comfortable. The shower pressure and temperature were very good (we had to buy our own shower curtain). Front desk was helpful and cordial. There is no lobby just a security check-in (no breakfast but Bojangles is right beside it). Always kept our shoes on as the floors were vinyl and needed to be washed. The towels and sheets were clean.

The hotel looks a lot better in the pictures. It was not clean and run down. Needs a rebuild.

If you have an extra $20 just spend and save yourself trouble

Not quiet people in room 324 are unbearable sounds like abuse about call law enforcement

The property is infested with roaches!!

The smell was definitely unique, and not in a good way. The TVs were broken in 2 of our 3 rooms. There was an oily brown residue on the floor, and basically all over one of the rooms. There was mold on the shower curtain and I am allergic to mold. There appeared to be urine spots on multiple areas of the room that were never mopped up. The area was scary. The shelves were broken in the bathroom and held up by blue tape. We couldn’t use the pull out bed because upon removing the cushion, there was cigarette ashes all over it. Would absolutely never stay again, even any of the other locations. The only good thing was the staff, they were very friendly and kind.

Quiet and clean. Bed was firm and staff was very friendly.

Love the staff and it always smells so good when I come in and out throughout the hallways floors stay clean

I didn’t like checkout had to be between 10 am and after so I can’t checkout earlier then 10am

Wonder service house keeping is amazing

5 star

Room was not clean

Not clean, no friendly service, place smells bad.. guy (front desk) with the chip brown nails rude as hell... do not come by here .. this is place no bueno.... nothing positive about this place.. elevator is questionable...

Bad I called before booking and they said no security deposit get there and they ask for 109$ that place ain't worth 50 bucks it smelled awful of drugs in parking lot people drinking and sleeping in parking lot and the whole building stink awful

The first thing that really got in my craw was the fact that the hotel's policy has the front desk charging a wopping $109 to my card for "incidentals" that we didn't use to begin with. This property was a complete dump. While the linens were clean, the property was run down, scratched up furniture and bathroom. I will NEVER stay there again! I guess you get what you pay for.

Clean property staff is great will be staying again

Staff is wonderful had a wonderful stay

Wonder ful experience Catrina was amazing she went above and beyond

Lowest price of all hotels which coincide with the ratings given.

The roam was clean but had a weird smell. Has a kitchen, but you have to buy the pots and pans. Not provided. All the other hotels I have stayed in they were provided. The shower curtain doesn't stay in place. It falls right back into the center so water gets everywhere. They will also roaches in the bathroom. This was an urgent stay however I will go somewhere else next time I am out there.

Horrible. Dirty, no lobby, staff seldom at the window in a tiny entrance. The elevator doesn’t work. Absolutely the worst place I have ever stayed.

Close to a lot of fast food and shopping plaza and right off the exit

Cabinets were literally missing doors, wallpaper peeling away from the walls, dirty,

I was satisfied.

Depending on what staff is working, depends on if anyone is actually at the front desk or not. Certain staff will cater to the people they hang out with here at the hotel and chatise the rest

.

First thing, staff was actually very nice and did what they could to their best of their ability. But overall, other than the bed being the only thing clean and welcoming, everything else was dirty. Fridge had mold, walls, floors, and every corner had some sort of buildup. Shower curtain always let out water causing floor to always get wet. Everytime I came back to the room it always had a smell. It’s a non smoking hotel but it somehow always smelled like cigarettes. There was yelling and door slamming during quiet hours and had trouble sleeping. I see why the rooms were low.

I was double charged and the hotel didn’t have my reservation so I had to pay but I still got charged. I can’t figure out how to get a refund

love it

Room was not ready for check-in. Used bed linens, with lots of hair on it. Stained sheets. No bath or hand towels. No hand soap or shampoo. Cockroaches in room.

Nice

Very dirty and stinky including elevator

Staff was as helpful as could be, floor was dirty, no shower curtain, had to request one, smelled like weed everywhere

Hidden fees doubled the price

Deasmond on check in, provided excellent service and was very welcoming. The room was clean and very comfortable.

Nice and convenient

It was okay stay…I didn’t like the smell in whole building.

Most of the TV channels didn't work. It kept saying no signal

Had problems with extra nights on my card. My associate also had extra charges . Pay with cash. Don't use personal account or credit cards. Pay attention bro your bill before and after you leave. Overall the property was ok for a short stay.

Arriving I noticed two random people just hanging out front of the building. Couple of the rooms from the parking view were missing screens for the windows or they were hanging off broken. The man at the desk did not greet me as I stood there waiting to check in. After about 2 min, he stated that someone else will be right with me in a few. Then he went to the back and said ok I’ll take you as if I was an inconvenience. Was not pleasant. No customer service skills at all. Just gave the key cards and sent me on my way. The hotel smells. No comforter for the bed. The room was equipped with one bar of soap, 2 towels to dry off with, and 2 bath towels. Picture didn’t really match up well with the room that was online. The parking lot had trash in it around back and random people in the parking lot just hanging out. One of the cleaning staff seemed to be wearing a bonnet while working. There’s foot traffic all through the night. I woke up around 2 am and didn’t sleep until 630 am because of people coming and going from the staircase and walking the halls. Or people above stomping and running in their room. It seems that people are actually living there. I don’t think anyone mans the desk until 11am. There’s a button to press for service. Don’t think that worked. I would not bring my children here, nor will I return. 0/10 do not recommend.

I’m here trying to check in at 2:26 am and no one is here to check me in. I’ve been waiting 27 mins

It was the worst stay ever i need someone to call me because they locked my wife out and wouldnt give her a key also they kept coming in my room while i was gone

A great place to stay!