Renaissance Chicago North Shore Hotel

el personal muy amable y dispuestos a ayudarte

The entire hotel was so dirty!!! I was there for my graduation day!

This convenience comes at a price. While the hotel is recently remodeled, I feel like corners were cut everywhere. The plumbing is in horrible shape. First room had a shower head that faced the ceiling and was not usable. Second room had it pointing at the wall making it inconvenient. Faucets had parts missing (both shower and sink). The shampoo holder kept falling off. The faucet required a lot of finesse to get it to the right temperature. Etc. The shower is super narrow (I’m on the smaller side and still had to stand under an angle to not have my elbows hitting the sides. TV didn’t work in one room (same one as the coping facing shower head) and remote barely worked in the second (on a constant delay trying to catch what I was getting to). I stay at this hotel 15-30 days a year due to the convenience, but nothing more. Wish there were more options in the area that would create completion and force them to keep up.

The only thing this property is missing is a pool. Adding one would make the experience nearly perfect. Other than that, everything exceeded our expectations, and we highly recommend this hotel to anyone looking for a comfortable stay with exceptional customer service.

Great people, rooms, location and staff. The hotel bar had yummy food. We enjoyed our stay. Thanks!

The staff were all wonderful. We especially enjoyed the shuttle service. The drivers were great and full of good information on local spots. They took us to the Botanic Garden and to a local restaurant. Would definitely stay again.

Paid for club access, but the club was closed 1/2 days we were there.

The property was beautiful! The rooms are extremely clean and well maintained. I love how absolutely silent the rooms are. I couldn’t hear any other guest or doors closing. The staff were all really friendly with any questions I had as well. My only complaint was the TV in the bedroom had a bad connection and I wasn’t able to pull up anything but the hotel’s amenities page. Which in the long run didn’t matter since I had my IPad. All in all it was a great place to stay!

Location was the key for us. We went to the Chicago Botanic Garden daily on this trip! It was a very easy and short commute. The corner king room that we booked was perfect as my wife and I play cribbage like it is our job! The sitting area with the table is just right!! We never got in sync with the maid staff. I ended up in the lobby, picking up everything from coffee service to toilet paper.

The place is great. There are no microwaves in the room, Was the issue!

The beds were comfortable and room was nice. The parking lot in the back needed a some upkeep, but it was a wonderful stay.

Good location and nice rooms.

Rooms were pretty clean as expected. Breakfast was paid though.

Everything was great, although one of the ladies during the breakfast tried to make us pay when breakfast was actually included. We needed up not paying but she kept insisting that we had to.

Food great but there is no microwave in rooms

Exceptional

Staff, cleanliness, great vibe

Staff, cleanliness, great vibe

The stay itself was good , no actual complaints about the room or front desk staff at all.The room smelled a little funny at first but it went away that wasn’t really a concern.What DID concern me was how rude the bar staff was on Saturday night of our stay.We were from out of town and didn’t know the rules there and when they were told to us the bartender was extremely rude unprovoked we tried to deescalate the situation but as we were walking away he was screaming , cracking jokes with the other people at the bar taunting us calling us names. Wouldn’t recommend the bar but would recommend the hotel for a quick stay

Room was clean, staff were great and friendly and helpful. Although I didn’t eat at the restaurant the food looked good and it was always busy. I would stay here again if travelling to Chicago. The train station was close by and using the shuttle service was easy and efficient to get to and from the station.

Great room, location, and friendly staff.

No pool or outdoor area as advertised.

Very good

Excellent

Staff was great. I injured my thumb, went to the reception desk, and they found me an ice pack. Check in and check out were effortless. The hot buffet breakfast was very good as was the service. I was immediately seated each day and coffee was served right away. The rooms are clean and modern. Great shower and comfortable beds.

Bathroom sliding door gives no privacy. Please consider installing normal opaque doors with locks. Complimentary breakfast would be nice. Hotel guests in the adjacent room were extremely loud.

Everything

Bathroom sliding door gives no privacy. Please consider installing normal opaque doors with locks. Complimentary breakfast would be nice. Hotel guests in the adjacent room were extremely loud.

Exceptional

Letting me know at check-in about the breakfast

I wasn't aware of the breakfast Letting me know at check-in about the breakfast

Exceptional

I love everything about Renaissance Chicago north shore hotel, they made my trip in Chicago a memorable one. I will recommend it to anyone

Nothing. I called a dozen times for no answer. All I wanted was to cancel now Im out $200 for nothing!! Everything

Staffs are pretty rude Won’t ever come back here

Very good

Recently renovated. Great location for Glencoe.

Great service

Superb

Specious AC did not work

AC did not work

Exceptional

The entire staff goes out of their way to make you feel like family!!

Everything was great

The stay was clean and comfortable, there was great communication with the host, and it was easy to order food for delivery. The only downside is that it’s a bit of a walk since it’s located on a hill.

The stay was clean and comfortable, there was great communication with the host, and it was easy to order food for delivery. The only downside is that it’s a bit of a walk since it’s located on a hill.

Exceptional

If your not a member you pay for the breakfast,room didn’t have a microwave and if you like privacy in the bathroom not possible the door are sliding no locks and see through glass but other than that staff was friendly room was so great and they do have shuttle buses if needed.

Room was very nice!

Great location for me

Great location for me

Not worth $. Coffee horrible. Could not watch tv straight on room 430.

Not worth $. Coffee horrible. Could not watch tv straight on room 430.

Stayed 3 nights for family event at the Hotel. Didn't use the gym but the equipment was very good. Ate the breakfast buffet everyday and it was very good too. We had a great time.

Exceptional

Room was decent. I couldn’t sleep though

I’d like that was renovated, nice decor The cleaning stuff did not vacuum the floor. Lots of sand since I was on the beach with my dog. I tried to clean myself since my feet were dirty all the time

It looks and it was clean One of the elevators was beeping and calling and shaking nonstop, we stayed in room 305 the look didn't worked it was supposed be a junior suite and it felt like a rat cage on how small it felt, the guest on our hallway were loud and obnoxious, revving cars on the parking lot people yelling obscenities

I had a great stay the amenities were good the the staff were very nice and accommodating and the room was spotless

Staff was very nice, rooms nice and clean. Rate was fair.

the shower did not work, and maintenance came but could not at the time fix it so they let us take a shower in a different room.

Everyone was amazing! I highly recommend!!!!

Location is wonderful Hotel is tired and does not meet my expansion of a Marroitt property

Room was clean and ataff very helpful.

very clean and beautiful nice staff shuttle was very convenient

Comfortable and clean

The room was a decent size but the heater was Really noisy. The lobby was freezing with the doors not keeping the cold air out much at all. Great location for what we were doing in the North Chicago area.

Professional friendly staff

This is shame bc even they don't want to tell us about cancelation

Breakfast was good and they had a wide variety of options I was supposed yo have a queen bed, but it was only a full size mattress. Also the garbage was not removed prior to my arrival and there was a dirty diaper in the garbage.

Hotel was outstanding!

Loved the layout and decor!

Yes

All was good but bathroom door wouldn’t stay shut

I doubt that I will stay there again until I hear that things are better. Too bad because I have been staying at the hotel for over twenty years.

Nice staff, clean room

Was charged for WiFi despite being a BonVoy member.

Free parking! Dining options on the property. Modern and updated rooms.

The hotel was beautiful, the staff were friendly and helpful, and check-in was effortless. Our room was clean, the beds were comfortable, and the hotel restaurant had great drinks and good food. The conference facilities were outstanding.

Amazing stay felt right at home staff was very accommodating

We went into Chicago to go to Lightscape at the Chicago Botanic Gardens. The desk manager offered to drive us there and pick us up afterwards. He saved us $25 and made the experience so easy. We are so grateful for him 😊

Our waiter Andre was a bright spot each morning. He was engaging and prompt. We have no complaints about the room or hotel. Even the elevators were all working and quick to our floor.

I was a club level member the woman at the front desk did not mention it nor gave me the details of it when I checked in

Breakfast was better than any surrounding hotels for sure.

The noise of the furnace and low water pressure in the bathroom.

Loved my cozzy stay during a conference. All staff were very courteous and a big big thank you to Sal from the shuttle service who drove me around to beautiful close by spots and was such a kind genuine person. Places that are a must are the botanical garden, the home alone house or a cute movie theatre… which are just a few miles away… the train system is also a few miles and takes you to downtown Chicago if you’re up for a city experience. I also loved the taxi offered by hotel which was $37 to the airport which is cheaper than uber etc.

The room was very quiet. The staff very helpful and pleasant.

Horrible and terrible food and Restaurant and downstairs

Food service staff were very friendly and accommodating for coffee and tea in the morning, and the catering provided for our event was very tasty and nicely presented. The heating system in the room worked well, and the bed was comfortable. The shuttle service they offer will take you within a five mile radius and the driver was very nice and friendly. I was able to go to the local grocery store for food for the week, which was necessary as the only option at the hotel was very expensive. The hotel itself is very shabby and in need of attention - stained bathtub, ripped shower curtain that was falling apart, peeling wallpaper and ceiling, chipping tile, dirty carpet, damaged artwork on the walls. Took 10 minutes for hot water. The desk chair did not adjust and was too low for me, causing a lot of back pain trying to work. No other comfortable chair was provided for reading or relaxing. The room lighting was too low overall making it hard to work or read or see things. Workspace was limited; I requested a microwave, which was small and low power, but took up much of the desk space. The frig was very small and the coffee station was buried in a shelf system with no light so you can't see what you're doing. Threshold to the room has a huge marble cap so bags do not roll smoothly over it making it difficult to maneuver when you have multiple bags. Walls are thin and conversations in the next room can be heard, as in the actual words. Little things like these add up and make a difference. My reservation was messed up and they had the wrong number of nights. I arrived and they had no reservation for me for that night. I had to pull up my email to prove I booked it correctly and even then there was no apology or explanation or concession. Very rude front desk attendant who was very dismissive - kept saying, "well that's not what my system says." Told me I'd have to change rooms in the morning (which to the manager's credit I did not have to do). Said he'd look into what happened and call me, and then never did. The large room for the event I was attending was freezing cold for two of the three days we were in that room making it hard to concentrate. Why they could not adjust temperature correctly is a mystery. Overall, there is no reason to stay here again - breakfast is not included as it is at other hotels, there is no airport shuttle service, and the rooms are not very well maintained or comfortable.

The staff was so helpful and let me check in earlt, which let me prep for my meeting in comfort and get a shower in after an early flight. So appreciated!

Friendly staff and convenience Cold and low water pressure and bar/lounge service

Very good all around

Our toilet barely worked so we had to keep using the lobby one

The staff woke us daily to clean. Needed to ask for coffee and cups daily. Ridiculous that you need to pay for Internet.

Every thing was good

This hotel was just okay. I’m pretty sure there’s no pool or hot tub. Definitely needs some TLC overall, staff was great. Really hard to get your stuff from the car to the room, no easy way

Excellent service Everything was very good

Staff was fantastic! So accommodating and kind. The room was clean and comfortable. Love it!

Relaxing, convenient and quiet. The staff are beyond sweet

Nice hotel with great amenities!

The staff were so friendly and professional. The room was great, updated and very clean. Nicer than I had expected as the outside of the building looks a bit dated. Perfect for business travel.

Functional hotel, elevators need serious care, loud metallic clonk noises at every floor, loudest air conditioner fan I ever heard, overall worn and not well maintained (hallway carpeting done, windows dirty, damaged and leaking shower hardware, etc)

It was clean, but tired looking. Carpets were worn out from cart traffic.

Pleasant experience. All good

Na

The room cleaning Wife did not work at all. I was able to work

Hotel was okay. Would have ranked higher had we been able to get Internet service. WiFi connected no problem, but no Internet service. Also had to put up with loud music from nearby room at 4 am. Hallway carpet was extremely worn, did not leave the best impression. Staff very friendly and helpful.

A little on the loud side due to expressway close by.

Tv was working intermittently as well. Traveling now. Will follow up with MGT. Scam

The staff in the restaurant were super friendly and accommodating. The common areas were very clean. Good shower. Room service didn’t replace our water or glasses.

Bar area was a fun vibe Beds were SO comfy!

Great location close to Ravinia Festival shuttle drivers were top notch

Room had water leak soaked the floor along the bed

Internet kept feeezing and loading every 5-10 minutes to watch a show, Floors were greasy

The property satisfied any traveler's needs. The property is somewhat outdated.

clean

I liked that the propertwas dog friendly

Bed frame was very squeaky and our shower faucet was worn down.

Just an overnight but it was comfy and clean. Happy staff!

This was hands down the BEST hotel experience I have ever had, and have had in a long time. Immediately upon entering the hotel, the staff was so warm and welcoming. I was traveling alone, so this is especially important to feel safe and welcomed. However, even if I wasn’t traveling alone, I believe I would still feel that welcome and support, as this seems like a genuine priority for them. I got into town a couple of hours early before checkin, and they graciously found me a room to check in early. This was especially so helpful because I was so tired from my travels. The hotel is beautiful, and the room is aesthetically pleasing as well. The shopping and convenience stores are walkable, however their shuttle service will take you anywhere within a 5 mile radius. For the days I stayed, they would take me to the train station to travel into downtown Chicago, which was wonderful. There are even some attractions and activities close by that the shuttle is willing to take you to. Overall, it’s a wonderful hotel stay with wonderful staff. I’d recommend this to anyone who is looking for a great experience and good hotel stay.

Hotel was clean and everything was nice. Thankful for the local shuttle to Ravinia

Great property!

I didn’t have a microwave in my hotel room & I got harassed by an employee by the name of Andre about breakfast was being told I couldn’t eat breakfast there without a coupon or voucher but the hotel information said breakfast was Ava with a fee when i asked what the fee was i was told i couldn’t pay just to find out I could pay

Clean rooms, comfortable beds, great breakfast.

Our door lock broke and they said they fixed it and they didn’t and we had to sleep without a lock on the door. The room in bed were comfortable, but the bathroom was very small. It almost unusable. The water heat would constantly vary from hot to cold. I enjoyed the staff. They did try hard

Great hotel

Always wonderful beds!

Clean, renovated room. Hotel has a nice bar, plenty of parking. Love Bonvoy!

Staff were polite and nice location. However, the excess mold and humidity made me ill and caused my allergies to flair up constantly.

Stay was good! We had toilet issue, but hotel gave us a different room. So all good! Friendly staffs and nice ambience.

Smooth and comfortable

The shuttle to Ravinia is a huge plus. Highly recommend if you are attending a concert. I had checked in online prior to arrival so it easy to get the key card. The room was clean and the bed was comfortable. The hallway carpet looked a little worn as did the bathroom door. All in all really good choice for us.

The Renaissance was great. The only complaint I had, and the reason why I only gave 4 stars instead of 5 was because the lighting in the room was horrible. I could not see well- they need an overhead light or actual practical lamps. The lighting they had was clever, but not bright enough, or in locations where it was needed th

Nice hotel very close to Winnetka where we went for a music festival. Very conveniently located close to the the highways. The staff was extremely helpful, on more than one occasion. Interesting art around the common areas.

The AC sound was really loud in the room

This hotel was really nice. Everything — the exterior, lobby, and rooms — was stylish, clean, and up-to-date. We felt very safe in the area, and it was exceptionally clean. The staff was outstanding and so helpful everywhere we went. Thank you for such a nice experience.

Hotel had a free shuttle to The Pavilion at Ravinia and came back to pick us up with towels when we got soaked in a hard rain. Excellent service and the hotel was very affordable.

Friendly, efficient and joyful

Was centrally located between Northwestern and the Chicago Botanic Gardens, both of which we were visiting. Hotel itself was fancier than I imagined with really cute decor. Some people in the hall were a bit noisy one evening and could hear people outside in the parking lot talking very clearly even though we were on the second floor. Didn't bother me much though. Pillows and bed were extremely comfy!

As Senior citizens we were surprised that the hotel did to have grab bars in the tub area. Even for non-seniors I think that is an issue.

The property was well maintained and the rooms were spacious and clean.

Easy check-in, comfortable room but too much street noise

So comfortable! Lovely room, the bathroom was stocked with plenty of towels, and toiletries. I will definitely be coming back. The shuttle to Ravinia was so convenient and the driver was so courteous! My weekend was excellent and it all started with my stay in renaissance Hotel! Thank you!

Needs new windows otherwise very nice for investment

Noisy Guest Room, had hard time to sleep

Great location and close to Northwestern Evanston campus.

I stay here often, when I drive out to Chicago to see family. It never disappoints: kind folks at the front desk, clean and updated. This is why i keep coming back!

Very accommodating

10/10 experience. I will definitely be recommending this location.

Check out day door slams, Check in was to give us breakfast vouchers and didn’t give them to us until checkout morning. And we were in the “club level “ with no club lounge or club level amenities. Couldn’t cast to tv dispute paying for hotel WiFi! Huge disappointment. Will never stay here again.

Took more time to check in because they couldn’t pull info over from Expedia, keys didn’t work had to go back down for new keys and was charged $50 for incidentals at check in. Which isn’t right. One of the elevators was broke and the others were sketchy. Not surprised one broke after we checked in. Was over charged for drinks was told the price was $8 checked the credit card invoice and it was $9.95. Place will scam you small or large.

Great hotel, nice staff

Be aware no pool tv at the gym doesn’t work

I will return

No clock! I asked at the desk for a wake up call. Never got it and could have missed my plane. Had a frantic rush to make it.

Hotel is fine. Tub faucet leaked all night long kept us up.

Nice staff

Wonderful ovation with access to highway with a fantastic breakfast. They permanently closed their indoor swimming pool which was my family’s favorite! Overall friendly and welcoming staff at the front desk to the restaurant to the club level!

Everything was great besides all the noise that was going on at the floor we were stat

It would be appreciated if you let the customer know before check-in that there is no complimentary breakfast thank you

We will definitely not be staying here again.

Very nice and quiet

No complaints

We loved this hotel

Room(s) are extremely dark and dont have enough light options. What light options they do have, all have separate switches and are not connected to a generic switch on a wall - so you have to walk to each individual light to turn them on/off

They accommodated for all requests we had.

I love staying here! I come out regularly to see family. Greatly enjoyed my time here.

Pleasant staff, nice amenities. Bath tubs are getting hard to find. Enjoyed the quiet ambience.

The location is not near anything. You have to jump on the highway to get anywhere. But for us we just needed a nice room to stay the night in town for a work function. Check in was smooth, staff was nice, but when I asked if housekeeping could bring up a lint brush to our room or if there was a gift shop on site to buy one, house keeping did not provide stuff like that and there is no shop. Fine no big deal. The room was nice but the couch was not comfortable. The bed/mattress was comfortable but the noisy wood platform it was on made noise every time you moved. The bathroom was ok but the water pressure in the shower was weak and the toilet was low to the ground which was uncomfortable for me at 6'3. The biggest issue was how thin the walls were, you could people talking in other rooms plain as day. Same thing with hearing anything in the hallway. When you walked down the hallway you could hear what was going on in any room, not good if you hoping for some discrete adult time. So overall it wasn't the best but also not the worst just meh...

Great stay!

Comfortable nice room

The best

Great experience

I checked in at 5 pm and went to my room , it hadn't even been cleaned yet. Had to start all over at front desk.

Hallway carpet poor condition. Bed creaks. Water pressure low. WiFi not free

Hallway carpet dirty. Water pressure low. Bed creaks.

The property looks great The rooms are nicely appointed and more boutique hotel in feel. Very quiet I appreciated the attentiveness of the staff during check-in

Great food , very nice room

Nice stsy

A/C unit was very loud/ had sewage smell in bathroom/ reading lights didn’t work/ reported all of this nothing resolved

Very friendly and hospitable staff!

Walls are very thin and some problems with plumbing while I was there.

Friendly staff. but hotel not very clean.

Seemed like there are major housekeeping issues at this property. We had to wait in the lobby for over and hour for a clean room, and when we got to the room the body wash and conditioner bottles were completely empty. Also the lotion was previously used and was half empty. Also, the AC was incredibly loud and the toilet splashed water outside the bowl whenever it was flushed. There was an event going on at the hotel and loud music could be heard clearly up in our room until almost 11pm.

I loved that they were able to secure a microwave for my room I really didn’t want to waste the food I had, but the ice maker was down my entire stay. There was a sign that read “sorry ice maker has an issue that needs to be fixed. People need ice . It’s clear there was no effort to fix it the entire weekend.

Overall the hotel is beautiful great art work etc. The only issue we had was the bedcover didn’t completely cover mattress on one side therefore we seen the brown stain on side of mattress

All amenities were available even on hectic Labor Day weekend- accessible.

Enjoyed our stay

Hotel is nice and staff was great, but there’s just a bunch of small things that added up to just 3*… ice machine on floor is crazy loud - can’t imagine if my room was close to it… A/C unit in room was really loud… handle/bar for shower was loose… etc

Hotel was very nice. The restaurant in the lobby was great but the service was extremely slow. Otherwise hotel was great

We stayed here last year and it seems like the property needs to be renovated as well as the rooms/bathrooms. Not sure if we were on an older side or not but the carpet is worn, dated and dirty. We took advantage of the breakfast buffet which was pretty decent. However, the service was poor.

Everything was excellent

Bathroom needs more attention when cleaning. We found hair in our sink and shower.

Close proximity to Chicago Botanic Garden

The bathrooms have a sliding door with a gap between the walls so if you’re not personally interested in having others live in that existence with you, this isn’t it. So much air flow, I was surprised the paint was peeling in the shower. Even the bathrooms in the lobby had questionable design choices. The free Book of Mormon and bible provided a nice re-up on rolling papers though. Since neither is worth reading.

Everything was perfectly adequate, and many parts of the facility where above average, thus the 4 stars instead of 3. Everything worked. Nothing was gross. The bed was very comfortable with plenty of pillows. There were sufficient in-room supplies for coffee, clothes hanging and ironing, and modern TV watching. The doors on the closet were classy. There was no bathtub, but the shower was good. The halls and elevators where well used but not yet in need of replacement. The lobby was noisy, with two wedding parties, but the 7th floor was quiet, except for when the partiers passed by on their way to bed.

Very good location !

The restaurant hostess and servers were friendly, courteous, and helpful. Food was good. The room design lacked a few things: no towel racks, odd lighting, a floor-length mirror facing sideways that was hard to access, and frosted glass door to bathrm, directly facing toilet -- not very private!