Hilton Garden Inn Jacksonville Orange Park

The room was very clean. Hallways are a little warm, there’s no AC and it feels humid.

Staff was friendly & helpful. Easy access to 295.

Superb

Bad

Courteous staff and cleanliness of the room!

Courteous staff and cleanliness of the room!

Trash can in pool area was overflowing for couple of days. Pool wasnt cleaned out, lots of bugs in it. Our black out binds wouldn't open. The comtrol on the wall wasnt working. Had hard time communicating with housekeeping. Speak no English!

We stay here alot. Love how clean the hotel always is. Staff is always friendly. Trash can in pool area was overflowing for couple of days. Pool wasnt cleaned out, lots of bugs in it. Our black out binds wouldn't open. The comtrol on the wall wasnt working. Had hard time communicating with housekeeping. Speak no English!

Only coffee and juice were offered complimentary at breakfast. Our room’s blinds were broken. We had zero natural light. Our tub did not drain, ankle deep in soap water within minutes. Bottled water in the room cost $3 unless a certain Hilton member level. Discussed blind and shower concern with staff, requested a call from management which I didn’t receive. Will return to Hampton Inn (one parking lot over) next time. Big difference within same Hilton brand.

Everything was clean staff was accommodating The idea we had to pay $14.99 each for breakfast was outrageous!! Especially for a little more than what you would call a continental breakfast!!!

The idea we had to pay $14.99 each for breakfast was outrageous!! Especially for a little more than what you would call a continental breakfast!!!

The aircon is noisy.

Spacious bedroom with microwave and mini fridge. The aircon is noisy.

Good buffet (food was fresh), bacon and sausages properly cooked. Hash browns too. We had a room for 3: bathroom suitable for 2, not 3 (need place to hang towels). Showers need more grab bars for handicapped people (I am older and have balance issues; a horizontal grab bar would have been helpful. A notepad and pen would have been appreciated. Everything else was good.

No complimentary breakfast for the cost of the rooms. Also having handicap room on the second floor is very unsafe if there’s a fire.

Very poor

Very good

Location was close to our destination. Road noise was terrible, kept me awake through the night and the TV did not work.

Location was close to our destination. Road noise was terrible, kept me awake through the night and the TV did not work.

Exceptional

Location proximity to Cracker Barrell Very poor selection in their marketplace of food and the fact they had no bottled water in their cooler.

Location proximity to Cracker Barrell Very poor selection in their marketplace of food and the fact they had no bottled water in their cooler.

I didn't eat breakfast or use the pool. I just rested in my room.

Very Clean, friendly staff, comfortable beds, well maintained room and dog friendly. Liked it all

Very Clean, friendly staff, comfortable beds, well maintained room and dog friendly. Liked it all

Hotel was clean. Staff friendly and welcoming.

Super clean, extremely friendly helpful staff. The bed was very comfy.

Super clean, extremely friendly helpful staff. The bed was very comfy.

TV was not working in my room. They promised to send someone to fix it, no one never came. The hot tub was cold not working. Most rooms do not have tubs when was advertised that they did.

Exceptional

Awesome

Room was clean and had sufficient outlets for all the electrical devices we had. Still don't care for a tub vs shower.

Convenience Nothing

Convenience Nothing

I loved the staff , but the owners need to put seats for the registration desk employees to be able to sit on a bar stool during there 8 hour shift . I saw several loyal employees doing a great job , standing without anyone awaiting to register . It would be a reasonable accommodation to allow for two bar stools so that the employees could sit when not busy

I loved the staff , but the owners need to put seats for the registration desk employees to be able to sit on a bar stool during there 8 hour shift . I saw several loyal employees doing a great job , standing without anyone awaiting to register . It would be a reasonable accommodation to allow for two bar stools so that the employees could sit when not busy

The room was very clean. The shower was wonderful. Great pressure.

Hot tub broken but not informed until check in

Liked Everything except the hot tub was broken and i wish I was informed as this was a reason we picked one with a hot tub Hot tub broken but not informed until check in

I didn’t eat anything The TV didn’t work well

I didn’t eat anything The TV didn’t work well

At check-in they told us breakfast started at 6am, but when we arrived at 6;45, we were told it wouldn't start until 7am and we would be charged for every item taken before 7am, They were really rude about it. Lots of the hotel rooms were booked for a soccer tournament which meant everyone had to leave before 7am, and so folks were just paying for cereal and fruit for the children of going without etc. Wouldn’t expect such a ridiculous situation at a Hilton. The whole thing was very awkward, particularly when a lot of the food was already set out.

Clean Room & good staff - Thank You

Good location The room was not clean. Lots of mold on the bathroom floor grout seriously impacted my allergies. Room was not serviced on 2nd day as per normal.

Room clean didnt care for breakfast

Everything is clean and the staff is friendly. But $3 for a bottle of water is very strange to me. Especially for a hotel of this level!

Staff was great. Room was pretty good. Amenities were lied about so that put a pretty bigger damper on the trip

Yes.

Location, cleanliness Check in staff unprofessional, keys didn’t work on door, worker unapologetic, breakfast cost unclear, signs suggested omelets available, then heard extra cost, bought breakfast at booking, but had to ask several times if it I was going to be billed for it. Dinner person due at 6 was late. Breakfast food cold, but tasty. Breakfast room cold. Description listed hot tub, didn’t say it was outside, too cold to use. I chose to stay at the highest price motel in the area expecting quality experience. Also no pen and paper pad in room.

Tori and Brandy at the front desk are excellent at their job!

The room was extremely run down. At 8 am when we got up we tried to open the curtains and they were fullnof holes and teared. Whenbopening the a piece of metal 10 ft long by 6 inches fell hitting by 4 year old grandson on the head. The manager came up and said she woul give my grandson a treat and comp us a night. At check out she was not there and no comp was as done. I have pictures if needed. I will report this to Hilton since we filled an incident report.

Clean TV was going out

Everything N/a

Great

Convenient, clean, staff was extremely helpful and friendly. I liked everything

The room was clean and comfortably, not noisy. The accommodations were grest.

The property was clean and quiet. The breakfast was not included in the stay and was an additional $14.95 plus tax per person.

Clean room staff pleasant

Clean. Comfortable bed. No complimentary coffee or water. Staff lacking in customer appreciation. Heavy traffic around the hotel during commuting hours.

It’s was clean Everyone was so nice

That I couldn't stay longer because I had to get back home unfortunately lol

Clean room, friendly and efficient front desk staff. The digital key wasn’t working, had a known issue. The hotel bar should have more than one staff member.

Nice and Quiet

Nice and clean

Clean room

All well.

Staff was helpful and friendly. It was quiet. Nothing

Excellent stay with top notch service!

The check in HORRIBLE

wonderful

Great place

Everyone was super friendly and helpful. Rooms were very clean and comfortable.

Had to go to the desk 4 separate times before I could get a remote for the tv in the room. Not a big deal, but something simple that could’ve been fixed easily

Convenient location for the event we attended.

It was spacious and clean.

Staff were so helpful, kind, and accommodating. The room was also very clean and beautiful. Loved our stay

Enjoyed our stay.

Should include free breakfast or have more options for the buffet that’s $15

Very nice hotel, appears new or newly renovated. Staff was super accommodating, helpful & friendly. Will definitely make it my go-to place in So. JAX

Clean property with friendly and helpful staff.

For a Hilton hotel was not kept up that well .. beds were not very comfortable and exterior doors would not unlock with my key.. I had my dog so going through main lobby all the time was an issue with other dogs or guests who were afraid of dogs etc. I complained several times but issue was never fixed during my stay.

Very clean. Comfortable rooms

Liked everything about hotel but the price of breakfast at $14.95 was too expensive when you can get similar breakfast for free at another hotel.

Valet should not be so pricey, but every thing else was amazing! Staff was so friendly and helpful

Staff was amazing!

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all staff were great. comfortable bed ,like the walk-in shower. like the new hotel and cleanliness but the room AC/heat unit clicking on and off kept me awake at night.

Everything was great except, the elevator took far too long to come when summoned. It was very slow. Also, parking is shared with a retail village with restaurants so you may have to park a block away.

It’s okay for the area

Other than not having a continental breakfast, it was great.

Clean and handicapped

Decent stay. Clean.

Clean, cordial and helpful staff

It was ok. Clean

The bathroom flooded and could not open shades paid a lot and had expired tea to drink

We got a junior suite and the TV kept saying channel off air. We asked the front night shift about it and he did not have someone go up to our room to check it. The reason I got a junior suite was. C we had a kid with us. I spent 400.00 on a room to where one tv wasnt working and ice machiens were broke or empty and couldnt keep our drinks or food old on top of that

Would recommend and definitely would stay again

Location

Pets oky

Great location great staff

Check in was very easy and Felecia the lady at the front desk was very personable! I just wish they had their fireplace on as it was very cold and it would have added some nice ambience! Rooms were wonderful. Would definitely stay here again

Clean hotel in a convenient Orange Park location. Friendly staff. The only con is, since pets allowed, there were a couple of dogs barking at night making sleep difficult.

It was really good

The staff was so friendly

Pleasant staff. Good location.

We were given an accessible room when we booked a standard 2 queen room, the tv in our room did not work, the hot tub did not work and the pool and hot tub were dirty. When we complained at the front desk, the staff said “sorry”. There were no amenities as advertised and no tv either. This stay was terrible and I would like a refund.

We have stayed here previously but this time we were a bit disappointed. The staff wasn’t good and they didn’t clean our room several times.

We had the most enjoyable stay everything was great from the second we checked in at the front desk highly recommend to everyone staying in jacksonville florida

I reserved this room for my son and daughter-in-law as they were evacuating from Hurricane Helene. The front desk clerk was incredibly rude and refused to let them check in. After speaking with two managers, they were finally approved to check in. I think the front desk staff should have a refresher course on customer service and empathy for those affected by a natural disaster.

Traveling down 95 this was a great place to stay. I love the consistency of the chain.

This was my first time staying at a Hilton. Highly recommended. We stayed for six nights. Friendly staff and front desk. Clean and spacious rooms. Surrounding and common areas are pristine and inviting. Ample parking and walker accessible to dining options. Conveniently located to NAS Jax and I-295. My family and I will be back.

Great stay!

Matt at the front desk was extremely rude to me. His tone and attitude was unnecessary as I wasn’t giving him negative energy after he approached me after assuming incorrectly that I was being loud in the lobby when I had just entered the premises. It clearly was the group of 6-8 guests that was sitting next to him who had been loudly lounging in the lobby when I left the building and later returned. His apology when he realized he was wrong was rude. I was a returning customer of this property but will not book again for my next visit. If I’m being calm with you, offer me the same respect. Anything else is unnecessary.

Front desk very welcoming, rooms are clean and A/C worked fantastic. The pool is simple and nice. Other than a worker complaining to her boss at 7am in the hallway, breaking the sound barrier the stay was good!

My stay was Great the front desk receptionist was very nice from arrival to check out . The cook to order breakfast was a plus was not free but it's ok I enjoyed my French roast etc.the hot tub was nice and the pool very clean . Nice bar area for the drinkers my stay was great I will book again soon

It’s your typical Hilton Garden Inn. Only used it for a place for our dogs during our Open House. Beds are stiff as a board. Conveniently located next to the freeway & dining options. WiFi worked.

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It was awesome. The staff was were great and friedly. Service was great, very clean.

Nice for the price! Easy to park and go.

Very convenient and centrally located.

LOVE LOVE LOVE the staff!! Kelli the bartender is awesome. The front staff all of them wonderful!! The food was great!!

Beds were comfortable

Our stay was a great stay. Very professional staff. Great breakfast.

Made up planned overnight stop here. Front desk immediately gave us the bottomline price. Were super helpful to give us a great huge room on 1st floor. Right off 95 with lots of places to grab food or walk around to stretch your legs. SO clean and the bed was so nice I would have slept for days if I could have. Breakfast looked good but unfortunately was not included. To pricey to splurge on and get back in the car to drive far. Will definitely stay here next time - quiet off the main drag. And next time will make it a couple of days!

Hotel was clean and staff was friendly and helpful.

Great hotel, would definitely stay there again. Clean rooms. Super relaxing. And great customer service. I would stay there again.

The staff and breakfast were amazing! The pool area and grounds were somewhat messy and the elevator was very shaky…a little scary. Our room smelled horrible, the TV didn’t work there was yellow “liquid” under the phone when we moved it. We asked about the TV and since it was a Sunday night they did move us to another room. I picked this hotel because it was a Hilton and have always had great experiences with them. I don’t like to leave a bad review:( The cleanliness in the lobby was great but the room not so much:)

All good but no golf channel?!?

Quick easy check in and out.

The staff at this hotel is extremely rude and unprofessional I would not stay at this place again if it was free. They overcharged my credit card on multiple occasions and then got an attitude with me as if I made the mistake. Trash service

I was sent an email by Hilton after I booked and paid for my room on hotels.com that prompted me to download Hilton Honors to not have to check in at the front desk and have a digital key sent to my phone app. This was a service that I was excited to use on a day when I knew I’d be exhausted checking in. The front desk here made me do the whole thing over again, couldn’t print any paper for me, and it was an irritating waste of time to download the app and put all my payment info in.

We had an excellent stay at the Hilton Garden Inn in Orange Park Florida. The staff was very helpful and courteous anytime we talk to them. They did everything they could to make our stay comfortable and enjoyable and the rooms were always tidy and clean. couldn’t have asked for a better stay.

3 fire alarms in early AM hours. Unacceptable.

Hotel is pretty new, nice and clean. Staff were nice. Bar and restaurant on site, food was pretty good. Definitely will stay here again

Room very nice !

The property was very clean and welcoming. The staff that checked us in was very kind. Room was nice & clean.

Excellent service beautiful atmosphere definitely would go back again.

But every one was extremely nice and couldn't be more accommodating regarding everything but what they could not control.

It was very nice

The staff was very nice.

Everything was corrected the next morning, but what "otel" business doesn't man the desk at 8 pm? Otherwise it was a nice stay..

Friendly! Front desk and housekeeping went out of their way to make sure i had everything needed. I wont stay anywhere else but Hilton Garden Inn. My favorite Cracker Barrel within walking distance.

We were visiting family that live there. It started out with the front desk person arguing on whether my hotel was paid for. After showing the receipt and credit card multiple times, they attempted to charge with card on file AGAIN for $800 dollars. My credit card then cancelled my card thinking it was fraud. It did get worked out, however it was me that worked it, no effort on their part. The weekend staff was rude and condescending. I asked if my room can be cleaned since it was 2 days of grandkids in and out of it. I was told they don't have cleaners because they are short staffed and then asked if I could just pick up the trash and they would give me towels. The manager did attempt to resolve issues by apologizing. it's way to long to explain. The day I was leaving there was a new person whom hadn't been there all weekend. She asked me if I was checking out because it was 11am. I explained I had worked out a late check out the previous day with staff. Then I said, WAIT you know nothing about it. She said it was no problem and she would advise the cleaning staff. I passively aggressive remarked "Oh wait you have cleaning staff?" I walked away and then came back to apologize for my statement. She asked me what had happened. She listened very well. I explained we had a large group of people and everything that had happened. She told me she was the General Manager. I was very impressed with her. I felt like this isn't how this hotel is typically run but I felt like she was is

Very modern and clean

Apparently construction was going on and early in the morning there was drilling and hammering which was very disturbing when trying to sleep. Was disappointed since wanted to rest a little later in the morning.

The problem was we were given a room with broken automatic window blinds which didn’t work. Also had to replace the coffee maker. We stayed a 2nd night. I was told at the front desk all the rooms were booked and wasn’t able to use Expedia had to use front desk to make the reservation. Cost an extra $50 for the stay. Never stay at a Hilton Hotel again. Over Rated.

Cleanliness

Lovely hotel great and location for our needs.

When it rains there is no cable according to the front desk. Smelled moldy in the hallways. Fans in the hallways running day and all night. Irritating!

Room was perfect !

I like the way when I walk in my room. My name was on the TV they made it personal.

I love this property. Convenient, friendly staff, clean rooms and I felt SAFE while traveling alone. Thank you!

Great location close to a lot of stores, clean room , cozy bed , well lit bathroom and room

So through Expedia I paid for breakfast it was $10 extra when booking. We went to get breakfast and the hotel said it wasn’t included. It was $14.95 per person. So that was a huge waste of money. Overall it’s a ok hotel but Expedia was a huge problem. I have been using Expedia since the beginning but I may bail due to so many issues. I tried to get my money back for breakfast I prepaid for but they argued with me too.

The staff working there are very friendly.

Location was fine for our purposes. However, the building was in need of maintenance. One of the two elevators was "Out of Service." The faucet in the lavatory made a terribly loud noise when used. No bath towels were supplied in the room. The door to the restroom squeaked quite loudly. The breakfast was good - standard fare for hotels.

The elevators took forever to arrive.

Checked into hotel, unpacked, got settled in room 317 which had a huge mold stain in the ceiling! Complained to front desk, Sara changed our room to 311. Had to re-pack everything and move to the different room. One would think when the room was cleaned and put in rotation for service the cleaning people should have noticed the mold!!!

There was two piles of hair in the room which intake that the room was clean along with hair in the bath room

I had two bookings. 12/25 & 12/26,27,28. Some how both bookings were linked together and I was forced to pay an additional $195 for Wednesday night.

experience was good with the exceptions of both chairs in room were not comfortable and the table was not large enough to eat off

Staff was very friendly.

Then the day before my last day, the maintenance man entered my room with his key pass unexpectedly. We did not request maintenance and he said that he didn't know the room was occupied. Why in the world would you not require maintenance to check with the front desk to make sure a room is not occupied before entering the room. I'm disgusted! I will never stay at this hotel.

I liked the convenience of hotel location and accessibility.

Outside noise late night was almost unacceptable. Otherwise great stay

A door near room 101 slammed shut very loudly many times after 11pm. I think it must have been the door to the outside being used by smokers? It was really loud! I am sure that future guests would appreciate it if the sound was muffled somehow.

It was very clean and quiet. The staff was great!